Reliable money transfer service AND dirt cheap service fees
I love this service and highly recommend. I dont understand why theres negative reviews. Those people probably entered incorrect details for their transfers to be delayed/lost because Ive used it for almost 2 years and never had a problem with transferwise.
My husband and I use it frequently to convert his euro pay to aud to pay for our bills in Aus (hes an expat in France but my son and I are still in Oz) and for my son and I to use in Australia for shopping etc.
Ive just done a money transfer from his EUR ccard to my Australian Westpac bank...
47 days so far
Sent money from AUS to Hong Kong,
Transferwise messed up the name of recipient. No one followed up I assumed transfer had happened but after 3 weeks I messaged the recipient, they never received any money. Talking to support that then emails payment team (they have no phone) support are not very helpful and there are no managers with extra authority to hurry up process. Takes 2 business days per query for the payment team to respond.. apparently? noone follows up anything ? Im starting to think the payment team dont exist I wonder where my $2500 is ? Wont be using again :(
Excellent Transfer Company with Good Rates
I have been with TransferWise for over 1 year now and I have completed 7 international transfers so far without a single glitch. One you set it up it is very easy, particularly on the App.
What people need to realise is to always use your membership code when you are transferring your money from your Australian bank to TransferWise. A lot of the negative comments could most likely come from mistakes that may have been made by the sender themselves. Did they get the recipients address correct? Did they get the correct account number? Did they a...dd their personalised account code? How is that I and several of my friends never ever have a problem? Another tip that I can advise users on is this. Most new people look at the fee when they put in a transaction and think that is it too high. For example, I put in a $2,000 AUD transfer and it comes up with a fee of $16.21. It is not this fee users should be concerned about. It should be the "Recipient Gets" amount that they should look at. Divide that amount buy your $2,000 and then you will see the exact amount per $ you will get. As I mentioned, I have done this exercise many times and not one other company beats TransferWise with the end result money in the bank on the other end. There is one exception you should be aware of. If you are sending really large sums of money like 10K plus then there might be grounds to do a price comparison with other companies. For all my overseas transfers for under 10K I will definitely stick with TransferWise, they are really the best service and rate. Thank you.
- Verified customer
Poor for bank transfers - very high hidden costs
I have used them several times without issue.
On my most recent transfer however I lost $65 USD from a $300 USD transfer. They warn that there may be intermediary bank fees but do not give you any indication how high these will be. I queried them and they agreed they knew it could be $60+. They need to be more transparent to their customers. I would not have sent had they done so.
The transfer also took 7 days which is pretty crazy.
I will not be using them again.
Quick, Fast, Easy, Cheap
Sent 10.5k AUD to 7.2kUSD took only 1 day to send. And I have a bank account for when I am travelling over seas. I don't know why everyone else is complaining. This stuff is legit and works magic! Obviously, don't make a mistake when sending money, put the correct account number and details, if all is good, then there shouldn't be much to worry about!
This is an honest review, by a regular guy in Thornton NSW!
Transferwise: helping fraudsters take your money easily!
We are the victims of a $2000 fraud! It's unbelievable how easily someone can transfer simply using your credit card numbers. We notified transferwise immediately after the scam and never heard back from them. The money is gone and they basically did nothing to help us.
Deactivated my account
Made me jump through hoops to verify myself, photos of me, photos of me holding my license/bills etc to prove I was me.
Then just deactivated my account with no notice, only found out when I got asked why the money I had said I paid hadn't arrived to my friend. Still waiting for it back, or for them to respond.
Called and got hung up on my there automated system 4 times. Useless company
REALLY DISAPOINTING SERVICE.
Used Transferwise to send money from UK to NZ..the rate compared to XE was slightly better, it was a sizable amount at preferred rate that offered additional $1000 over XE. After several emails and calls requesting assistance for a technical issue, I was informed that the 24 hour transfer deadline had passed, as such the great rate I had secured was lost. It took 9 hours 45 minutes for an advisor to contact me to try to resolve my transfer issue. I requested an extenstion of 9 hrs 45 mins but was refused....Reason? ye sorry most of our operator...s are based in Europe so could not respond to you in NZ until morning time.. I explained situation and asked why the helpline just rang out..no information..no links to follow. total amateur hour..I usually use XE and for very good reason it appears,...professional, efficient and transparent.
Do not use this company! They are an absolute joke. they claim 1 day transfer NZ to Australia.
2 weeks later we are yet to receive funds. They continually ask for documents. Once sent. they say it will be transferred. by the next day. When the next day comes. All you get is a another email telling you the transfer is paused and ask for the same documents again. once sent again. they then email the following day asking for 6 different documents including birth certificates and letters from Govt with your address. This is after they have my passp...
NEVER AGAIN ! AVOID!!!
was told I couldn't change a transfer.then call back to be told I could.then be told my rate was lost, and to receive my money I had to accept a lower rate than the one offered online with higher fees ! contacted support, 3 emails and 4 calls later no replies.24hrs later my money sits with them,quite large amount of money, and no idea if.im going to get it or lose it.dont bother using them, pay a higher fee, when things go sour at least you get proper support..
All the Review need to be fixed!its freak out everyone
I was bit worried when i read all the reviews after using transferwise service for sending $550k.
Cant sleep and crying for "too late for read all the fake reviews"
My money lil bit late but it comes straightly to the bank accounts and no scam or whatever deactived account?
Please everyone write honest reviews,stop freak out everyone.
Don't use TransferWise - it's customer service is TERRIBLE !!
I have used a few firms over 10 years and I have used TransferWise on multiple transactions in many currencies over 9 months. With this last transaction I needed help and emailed them but as my emails were not being answered with anything other than an automated response, I called them and after being hung-up twice automaticly because their human didn't pick-up, I did finally speak to a person BUT it was like talking to a robot...My experience was that TransferWise have no understanding of what customer service is or a wish to fix what was a s...imple issue. In the exd, their poor and slow response cost me over $USD200. So, I'm writing this to warn you.... if you use them and there is a problem you will be on your own. There is no one there to help you at TransferWise. No personal service or wish to deliver one. My experience was very very poor. Don't use TransferWise - it's customer service is TERRIBLE !!
I have send 30.88euro and the receiver got just 13.77 euro. They say that “because of your recipient's bank may charge fees to receive payments sent with SWIFT. In addition, the recipient might be charged by any banks that handle the money along the way. We don’t have control over when these fees are charged, or how much they cost.”
Please don’t use them, you are going to lose money.
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