Quick, Fast, Easy, Cheap
Sent 10.5k AUD to 7.2kUSD took only 1 day to send. And I have a bank account for when I am travelling over seas. I don't know why everyone else is complaining. This stuff is legit and works magic! Obviously, don't make a mistake when sending money, put the correct account number and details, if all is good, then there shouldn't be much to worry about!
This is an honest review, by a regular guy in Thornton NSW!
Transferwise: helping fraudsters take your money easily!
We are the victims of a $2000 fraud! It's unbelievable how easily someone can transfer simply using your credit card numbers. We notified transferwise immediately after the scam and never heard back from them. The money is gone and they basically did nothing to help us.
Deactivated my account
Made me jump through hoops to verify myself, photos of me, photos of me holding my license/bills etc to prove I was me.
Then just deactivated my account with no notice, only found out when I got asked why the money I had said I paid hadn't arrived to my friend. Still waiting for it back, or for them to respond.
Called and got hung up on my there automated system 4 times. Useless company
REALLY DISAPOINTING SERVICE.
Used Transferwise to send money from UK to NZ..the rate compared to XE was slightly better, it was a sizable amount at preferred rate that offered additional $1000 over XE. After several emails and calls requesting assistance for a technical issue, I was informed that the 24 hour transfer deadline had passed, as such the great rate I had secured was lost. It took 9 hours 45 minutes for an advisor to contact me to try to resolve my transfer issue. I requested an extenstion of 9 hrs 45 mins but was refused....Reason? ye sorry most of our operator...s are based in Europe so could not respond to you in NZ until morning time.. I explained situation and asked why the helpline just rang out..no information..no links to follow. total amateur hour..I usually use XE and for very good reason it appears,...professional, efficient and transparent.
Do not use this company! They are an absolute joke. they claim 1 day transfer NZ to Australia.
2 weeks later we are yet to receive funds. They continually ask for documents. Once sent. they say it will be transferred. by the next day. When the next day comes. All you get is a another email telling you the transfer is paused and ask for the same documents again. once sent again. they then email the following day asking for 6 different documents including birth certificates and letters from Govt with your address. This is after they have my passp...
NEVER AGAIN ! AVOID!!!
was told I couldn't change a transfer.then call back to be told I could.then be told my rate was lost, and to receive my money I had to accept a lower rate than the one offered online with higher fees ! contacted support, 3 emails and 4 calls later no replies.24hrs later my money sits with them,quite large amount of money, and no idea if.im going to get it or lose it.dont bother using them, pay a higher fee, when things go sour at least you get proper support..
All the Review need to be fixed!its freak out everyone
I was bit worried when i read all the reviews after using transferwise service for sending $550k.
Cant sleep and crying for "too late for read all the fake reviews"
My money lil bit late but it comes straightly to the bank accounts and no scam or whatever deactived account?
Please everyone write honest reviews,stop freak out everyone.
Don't use TransferWise - it's customer service is TERRIBLE !!
I have used a few firms over 10 years and I have used TransferWise on multiple transactions in many currencies over 9 months. With this last transaction I needed help and emailed them but as my emails were not being answered with anything other than an automated response, I called them and after being hung-up twice automaticly because their human didn't pick-up, I did finally speak to a person BUT it was like talking to a robot...My experience was that TransferWise have no understanding of what customer service is or a wish to fix what was a s...imple issue. In the exd, their poor and slow response cost me over $USD200. So, I'm writing this to warn you.... if you use them and there is a problem you will be on your own. There is no one there to help you at TransferWise. No personal service or wish to deliver one. My experience was very very poor. Don't use TransferWise - it's customer service is TERRIBLE !!
I have send 30.88euro and the receiver got just 13.77 euro. They say that “because of your recipient's bank may charge fees to receive payments sent with SWIFT. In addition, the recipient might be charged by any banks that handle the money along the way. We don’t have control over when these fees are charged, or how much they cost.”
Please don’t use them, you are going to lose money.
Smooth, fast, inexpensive. This company is a game changer for international transfers. Maybe some bad reviews could be due to incorrect account numbers being input by the user? My GBP to AUD transfer was completed and the funds arrived in Australia within 1hr! It used to take 3 working days as standard. Plus my recipient bank did not make their usual international transfer fee charge as the money was sent from TranferWise within Australia. Very happy with my TransferWise experience.
Over-promising and under-delivering
I used TransferWise several weeks ago to send a small amount to Indonesia and was impressed by the speed and experience. However, today I tried sending a larger amount to Indonesia via Apple Pay (they promised the funds will be delivered in 5 minutes). The money was successfully debited from my debit card but it never got sent (waited for 2-3 hours). I spoke to the Customer Service and they said the conversion process may take a longer (up to 2 days) but assured me it rarely happens. After waiting some more, I decided to cancel the transfer req...uest and the app said that my transaction cannot be cancelled. I refreshed the app and it said that my transaction has been cancelled and it will take 3-5 business for the funds to be transferred to my bank account (there was warning in the app about this). After waiting that long and now having to wait 3-5 days to get my money back, I will NEVER use TransferWise again.
No problems so far - would definitely recommend
Have made four transfer from Australia to a Chilean bank account with no issues, the money has always arrived earlier the the expected two or three business days. Payments have been made on our end via credit card. Once I accidentally hit the refund button on transaction a few hours after making it. I re-did the transaction as I needed to send the money and was worried that I wouldn't get the refunded amount for a long time however it was back on the credit card within 48hrs.
Transactions were from 500 - 2000Aus and we were really careful when adding the receipts bank account details. Using a credit card is slightly more expensive but quicker and easier then using a bank account so was worth it for us.
- Verified customer
Frustrating lack of communication - took 9 days to verify my account
If I'd known how much time and effort it would take just to get my account verified so that I could send a payment to a supplier in the UK, I'd have gladly paid PayPal the extra $3 or so and be done with!
That's the quick summary, but if you want the gory details, read on...
The initial sign-up process appeared to go smoothly enough. At the end of it, there was a message on my main account page that said "Your account is being verified. We'll be in touch if we need more information, so make sure to check your email. It may take us 4-7 working...days, but we'll try our best to speed things up." I not only kept an eye on my email, but also on that page throughout the next 7 working days (that's a week + 2 extra days = 9 days) and nothing budged. My supplier was still patiently waiting for their payment, but since it was apparent that "we'll try our best to speed things up" was just a meaningless platitude, I decided to try to contact TransferWise to find out what the delay was. Handily there's a local Sydney number I can call during Australian business hours. "Ring... ring... ring... ring..." it went for about 2 minutes. It wasn't a local ring, but it didn't bother me that my call was obviously being transferred to an overseas call centre, as much as the fact that after 2 minutes it just hung up on me. TWICE. I'm not silly enough to try that a third time, so instead, I sent a message through the contact form on the website, the response to which was "We'll reply within 2 business days". Not real impressed!
First time user - never again
Tried Transferwise to avoid ANZ's international transaction fee of $12 for a small amount of Euro to Germany.
Hadn't used the service before so relied on the call centre guy to talk me through it.
He said I had to send in AUD... in other words, work out how much 30 Euro is in AUD and send that amount. (Straight up I thought that was odd... I have done international transactions before on other platforms and have always done it in the recipient's currency)
So I worked out what the conversion was and entered the correct amount in AUD.
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