Very Fast and Accurate
I used many transfer companied but nothing can beat Transferwise. Money reaches very quickly within a hour. So many times send but never get any problem even their rate is not bad at all compare with the competitor but sometimes you need to compare with others before sending. They must compete with Western Union and Instarem.
Received different amount
I transfer money to India using transfers through the whole process the amount shows 2,59000 INR but at the end, it shows me the amount will deposit in you account 2,58,000 INR so it already chared me $ 31.87 AUS and throughout the process show me the original amount and will deposit less amount so I think it made me fool really disappointed with services.
The reviewer stated that an incentive was offered for this review
- Verified customer
So fast and quite cheap
My parents had a holiday booked over here which was cancelled due to Covid, they managed to get refunds on a couple of stays they had booked but it had to paid into an Aussie bank account so used mine.
Sent the $2830 to Transferwise with Polipay and it showed up in my parents UK account 3 minutes later!!! Honestly didn't think that was possible. Exchange rate was the legit market rate and fee was only around $15.
First time user and would be happy to do so again if the need arises.
AUD to NZD transfer - seamless
Was a bit hesitant based on reviews, but used transfer wise based on a friends review.
Transferred $9000 AUD to NZ. Set up at 1130, and was completed in the bank in NZ by 7pm. Fees were much less than the bank, and ex rate was good as well
Bad customer service, cannot cancel transaction
Currency rate is not GUARANTEED for 48hrs at all. They rip me off by not suggest me to cancel my transaction which I have paid yesterday. Saying that my account will be suspended and deactivated if I cancel my current transaction and make a new one.
Is it? The guy who I talked to threatened me? He kept talking without listening!! Can not be a customer service!
Well, everyone looks for a better rate. This will be my last transaction with them.
- Verified customer
Awful customer service by Transferwise rep
Customer service is deflective and argumentative at best. I experienced technical issues updating my bank account details, was advised by their agent to send an email. Repeatedly I raised my concern of losing my guaranteed rate, but not once did their agent said there is a possibility it wouldn't be handled in time. In good faith, I sent them an email immediately, however a few hours later my funds were refunded quoting I have not provided them the new details. As a result, I lost my guaranteed rate which meant I lost almost $1k. This is a sign...ificant amount for a family with below average income, not to mention this transfer was super important as it was for a surgery. I raised my complains with their support team, after back & forth communication they did not take my complains on board, basically shifting blame onto me, quoting there could be "Any number of reasons could explain why the email's self-service link might not have operated as intended". I finally gave up and said I'll take it as a lesson learned, and I kid you not [name removed] (their rep) said "As you stated in your message, kindly take this is a lesson learned since next time you likely won't encounter the same issue." Appalled by their lack of customer service. It's no wonder their ratings are so low on here. If you do transfers on transferwise and experience no issues, good; because if you experience any sort of issue, mark my words, they will not help you. In fact, you will receive a sarcastic email berating you if your issue is handled by [name removed].
Originally good. Now fraudulent with false advertising.
I transferred money using their "guaranteed rate" which was a fair rate and offered me 48 hours to make the payment. They then cancelled the payment because the rate had changed. While a reasonable business practice, you can't do that if you guarantee something. Nor can you advertise something as guaranteed if it is not guaranteed.
This ended up costing me $500, and I will likely report this to ACCC (if that's the right place to report false advertising and fraud - happy to hear advice in this regard).
- Verified customer
Fast, easy and cheap.
Used TransferWise last month and transferred money from Australia to New Zealand. Usually am charged hefty fees when I use my bank so decided to use TransferWise instead. My recipient received the funds the next day in his New Zealand bank account, and I wasn’t charged any additional fees! The give you a guaranteed rate before you make the transfer which was extremely helpful. Loved using this app.
Very bad experience
Very bad experience. Transfer a $1000 to IDR Deposited into my account. The receipt said the funds will be in the account tomorrow at 5. Never happened. Then I have to prove that they are my funds. Numerous emails to customer service. That was 7 days ago. Check my account and the funds started moving. Will be deposited in 4 days. Check again today. 7 days. WTH I would never recommend this Service #transferwise to anybody
Worryingly Bad Company
They’ve taken money from my account multiple times without my consent, which I’m pretty sure they shouldn’t be able to do. This has happened a couple of times now. I was willing to accept the mistake the first time but this time they took one transaction out 4 times so I’m left out of pocket. Bottom line is they shouldn’t even be able to do that, which is why I would not recommend them to anyone. I’d give no stars if it were possible.
Mixed bag. Lacks customer support
First time as a new customer all worked as advertised and money was transferred quickly. The second time, verification documents were again requested (why?) and subsequently refused: "ID must be legible and complete." Which it was! I received no reply to my email and no reaction on a filled in customer form. Money was refunded with no further explanation. I cancelled my account, if you go to website Compare top 10 money transfer services you will find better companies.
- Verified customer
Stole my money
On Jan 29, 2020, i used the company transferwise LTD which is a business that is registered in Canada as a money service business and asked them to transfer $4382 Canadian dollars from my account, convert this amount into South Africa currency (ZAR) and deposit this amount in my family members account in South Africa. I gave them all the appropriate banking information and account number of the recipient account. They guaranteed a delivery date of the funds of Jan 31, 2020. To this date (Feb 24, 2020) my recipient has still not received the fun...ds and they are refusing to refund me the money. I have been frequently calling transferwise, messaging their company on Facebook and emailing and they have not been able to provide me with any concrete answers as to where the money is. There answers are constantly changing and at one point they are stating the money has not been sent, and at another point they are saying the money is still being held by their partner bank account in South Africa. They at one point stated they would refund me the money if I showed a bank statement from the receipts bank account which was provided to them but they are refusing to provide me a refund nor give me any idea on when I will receive this money.
Not being a mainstream bank, I used Transferwise cautiously to start with, spreading my transfers over a number of transactions. I never had the slightest problem - every transaction was handled swiftly and seamlessly. The process was very easy to use and I was kept well-informed of the transfer progress throughout. My son, who recommended Transferwise to me, has also used the service with complete ease and total satisfaction.
Admittedly I have long-standing UK and Australian bank accounts, so I imagine the transactions in my case were uncom...
Terrible experience. There should be NO STAR for TransferWise
The customer service is horrible. I made a large amount transfer with TransferWise, after reading up what documents I need to be ready for in case they reach out for information on the source of fund. I received a notification that TransferWise has received my money and I approved on the exchange rate. No follow up from TransferWise to obtain more information. After waiting for 2 days, I called customer service to follow up and they told me that TransferWise has received my fund but they are holding it up for more checks. Sure, I understand Tra...nsferWise is a REGULATED FINANCIAL INSTITUTION (this was repeated millions times during my call) and I'm ready to provide all the documents they needed to support my source of fund. Yet, they couldn't tell me exactly what documents I need, nor they could let me to speak/ email to the relevant department to understand what documents they need from me. They couldn't even provide me the timeframe when I would expect them to clear my fund. Huge disappointment and I will not recommend it to anyone who need to do a large transfer.
Questions & Answers
Someone in Western Australia wants to buy our boat & have it sent to them from NSW. He has a little problem with the courier agent, they said they can only schedule the pick up when they receive their money for the pick up via transferwise money transfer. They charged $1850 for the pick up and delivery. Apparently they only accept transferwise as a form of payment which is to be sent to their Headquarters. Is that doable transferring the money from us to the courier? The purchaser will add the cost to the boat payment. Just checking that its not a scam!
Total scam. Let me guess...you're selling it on Gumtree? There's a similar scam with PayPal. Don't pay anything - You'll likely never see that money again.
Strange. Transferwise is just what the name says: a transfer agency. Why would someone insist on a specific transfer agency? It is irrelevant, as the money will arrive in a bank account, transferwise is just an itermediary. Would make me very careful.
I have in my hand a cashiers check for $2500 USD. Can you help me convert to Aussie dollars and give me a better rate than the Australian banks?
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