Wise
ABN: 38616463855772 reviews
I try to send money to another country by using wise. Normally it takes 5 minutes but today it takes more than 5 hours. I reached through help and chat with them. They (wise) promised that transaction will be done in that day but unfortunately it did not happened.
I was in the process of sending a money transfer to help support my stepson who escaped an occupied city in eastern europe and has settled in another country. During the transfer for some reason Wise decided to firstly suspend my account then close my account. Stating they closed my account because they believe it goes against my agreement with… Read more
them. I can only hope Wise will return the sum of money I was trying to transfer and the balance of my now closed account. Trying to contact this service is virtually impossible. Just go around and around in circles.
Sending funds to Colombia? Don't bother with Wise, it just won't work. You might be lucky and get one small amount through, but beyond that, it's just a rejection.
Reviews with attachments
- +4
Wise transfer scammers – 31.05.2022 financial company "Wise", registration (Great Britain "FCA" - Registration number 900507). Closed my account - Account number 9600002340938596 Routing number 084009519. My Wise account is [Email Address Removed] At the time of closing the account, there was an amount of $ 650 on the account, as of 30.06.2022. Wise did not refund my… Read more
money, and did not provide my account statements, as of closing date 31.05.2022. Transactions for which Wise did not provide statements (these are internal transfers (receipt to the account) made in Wise): Sell 20.00 USD 30582.580000 Wise (TransferWise) 2022-05-30T14:18:54+03:00 B6kZJ4cyCSG WAk4fZM7Kiw Successful
Sell $21.60 30660.480000 Wise (TransferWise) 2022-05-30T14:42:28+03:00 dxcSvbFZ8zm WAk4fZM7Kiw Successful
Sell 349.00USD 30688.760000 Wise (TransferWise) 2022-05-30T17:32:40+03:00 xSDKXfT4K2C WAk4fZM7Kiw Successful
Sell 100.00 USD 30346.560000 Wise (TransferWise) 2022-05-30T16:40:49+03:00 b2CUo1qtaZ1 WAk4fZM7Kiw Successful
Sell 160.00USD 30360.760000 Wise (TransferWise) 2022-05-30T16:28:58+03:00 5gE8UhYeUbx WAk4fZM7Kiw Successful There is also a video from the screen, my account on the day the account was closed. Statements for these transactions, for which these transfers were made to me, through the Wise financial company and statements from the Wise company itself until the account was closed. At the time of closing the account, there was an amount of $ 650 on the account, as of 30.06.2022. Wise did not refund my money, and did not provide my account statements, as of closing date 31.05.2022. Complaints are posted here: https://wealthwatchs.com/about-us/ https://www.ic3.gov/Home/ComplaintChoice https://payback-ltd.com/ https://www.consumerfinance.gov/ https://cyberpolice.gov.ua/ticket/ https://www.ema.com.ua/about/ https://www.financial-ombudsman.org.uk/contact-us/complain-online https://dfpi.ca.gov/file-a-complaint/
Everyone do not fall for their lies and use wise accounts. Literally they have stopped government transferred money and not be able verify official government document. One single document last 12 hours which is that caused me a falling behind payments and at night time stuck on the street. They said they are terrible sorry the situation they… Read more
put me in but not doing anything about it. Please look all the screenshots what situation they put the whole family in.
- +4
Wise used to be an app focused on international currency transfers and conversions. But now their app devotes huge parts of the screen to up-selling you on a large number of features with hidden costs, privacy impacts, and risks. If you use it, ignore all the persistent pop-ups and buttons demanding you do more. From other reviews, I see they're… Read more
still having issues with ID verification. Years ago, I complained about it, and submitted a bug report with detailed reproduction steps. Seems like all the effort is going into shiny new features, rather than getting basic functionality working well.
Warning - do not use WISE. My brother has learning difficulties. They just locked my brother out of his account, took his money and closed his account. They did not provide any information, or reason. We tried to appeal, but they did not want to have any dialogue or communication. Such a shame that WISE did not attempt to help him or support… Read more
him. What ever happened to customer service? Or being solution focussed?. Shame on WISE - you should be ashamde of yourselves.
I WAS SCAMMED BY WISE I opened an account to send money overseas, the first transaction worked OK but there was obviously a fraudster working there as there was another unauthorized transfer of money from my bank to a metals company I've never heard of, after research I found it is a scam. I tried to resolve issue with no luck and got ripped off for $272, I had to cancel my bank card attached to my wise account
P94740658 I would not touch them with a 10 foot large pole first they sounded great then I’ve been to transferred $200,000 Aud into 140,000 US > They requested me to provide sales proof Of the property and then they allow the transaction to go ahead. I transferred a few thousand dollars to my account and next thing they Constantly bombarded me… Read more
for request for ID and bank statement, even though it’s provided And I continue in interrogate me to the point. I’ve had a gut full of I’m receiving message at 123 o’clock in the morning asking me non stop for information that I have fully provided to the point I have even gone to AFCA and ASIC I would find other alternative services than this one. My membership number is up there so they’ll know who this is. No one deserves to be treated like this and I am looking at filing a lawsuit against them.!
I’m writing because Wise has held my money since 14 November, after closing my account, and despite nearly a month of communication and providing all requested information multiple times, I still have not received my refund. I have no way to access my account, no clear explanation, and the delay is causing serious issues for my business. My name… Read more
is Juan, a former Wise customer, and this is the only way I have left to reach someone who can actually resolve this. Below is a concise timeline of everything that has happened.
Timeline of Events 14 November
I made a payment intended for an import company in Colombia.
15 November
Wise requested additional information. I provided it immediately.
16 November
Wise closed my account without a clear explanation. I submitted an appeal in the app.
17 November
My appeal was denied. I was told my refund would be issued within 2–3 days via bank transfer.
20 November
No refund was received. Because my account was closed, I had no access to the “Contact” button and could not reach support.
24 November
I created a second Wise account solely to contact support and request the refund.
1 December
Support said they were unable to refund to the original account and asked me to provide an alternative.
3 December
After finding the email in my junk folder, I provided alternative bank details immediately.
5 December
A support agent asked me to confirm details already provided. Another agent then said the refund details did not match the original sender name, even though I had already supplied both personal accounts under my name and business account details.
I sent all possible accounts again to avoid any further delays.
6 December
Another agent requested the same bank details again. I resent everything once more.
At this point I began lodging a formal complaint with VCAT in Australia, as the situation appeared unresolved and unreasonable.
7–9 December
Multiple agents replied saying my request had been “forwarded,” but no refund was processed.
10 December
I received an email saying “Get your refund,” which links to a login page — but since Wise closed my account, I cannot log in to retrieve anything.
Current Situation
Wise has held my funds since 14 November
I have provided every requested document and bank detail repeatedly
I cannot access my account
Multiple support agents have responded without progress
This is severely disrupting business imports and obligations to my associates
Never ever use this app. Worst customer service. Take ages to transfer money. Worst service. Please dont use this app and loose your money. Maybe its a scam.
I recently transferred money through TransferWise (Wise), and the experience was extremely disappointing. They displayed a higher exchange rate before I transferred the funds, but immediately after sending the money, the rate dropped and I ended up receiving less than what was shown earlier. This feels like a very cheap and misleading tactic.… Read more
Customers expect transparency, but this experience was far from honest. I will not be using their service again and cannot recommend it to anyone looking for a reliable and trustworthy money transfer platform.
Find out how Wise compares to other Money Transfer Services
Know better, choose better.
Latest follow-ups
I've used Wise extensively over recent years. Always thought they were legitimate. But today I paid a transfer contract 3 hours before the expiration… Read more
of the contract rate, and they dishonoured the rate! Trust is paramount with large sums of money being transferred. I don't trust them now. They claim I didn't proceed far enough along the steps of setting up the transfer - but I don't see how it would work as the next step was to make the transfer immediately. Nevertheless, I feel extremely concerned about doing business under these conditions.
Follow-up · Wise honoured the originally quoted amount after I raised my concerns. I’m updating my rating to reflect that. I’m leaving it at 4 stars, though, as this experience has left me somewhat concerned about how similar situations would be handled in the future.
Follow-up · My experience since the original has been very good
I transferred money to my wise account from my own ANZ account, the payment never showed up,it wasn't my 5 th transfer,from same account using same PayID. Money never showed up and wise doesn't take any responsibility. Very frustrated.
Follow-up · All solved, the transfer system with wise confused me. Money was back to my account ..
Be very careful with Wise. I was using Wise to transfer money to my partner of 2 years and her children in the Philippines. I am the breadwinner for the family. Wise closed my account without warning and I have no access to the funds in the account.… Read more
There, of course, was no explanation or reason given, but I believe it was because my partner, at my insistence, moved into a new house and I sent larger sums of money to pay for new furniture and appliances. As I said, the account was closed without warning or reason given and I have been given no access to the money that was in that account.
Follow-up · Wise did refund the money though they never communicated with me as to how or when it would happen. My partner in Manila and her family suffered terribly from the recent floods there, because of Wises shutting my account without warning it severely restricted my ability to help them through this disaster.
Positive reviews
Customer service is alive and well at Wise. I was pleasantly surprised that Wise were able to assist me with my enquiry in a prompt and efficient manner when I had issues with my newly opened account. A customer service representative phoned me to ascertain the issue and responded with detailed instructions on how to resolve my problem. My bank of… Read more
more than 50 years has never been able to provide this level of service. As a result of my experience with Wise, I will never again be subjected to the 3.5% surcharge on Foreign Currency transactions and extortionate exchange rate charged by my old bank.
Used Wise for the first time. It was a large amount and I was very cautious, and diligent in learning their software and process. Their chat was exceptionally clear and helpful. I made sure i provided all documentation on both sides of the… Read more
transaction and was prepared for any issues. The whole experience was seamless, their UI very easy to navigate. I never write reviews but I am very impressed with this company. This is not a paid endorsement, and NOT AI generated.
Follow-up · Transfer speed was fast. As in instantaneous. The relevant fees are available on their site. The rate was infinitely better than the scam that is the institutional banks.
My experience with Wise has been good so far. Travelled to HKG and Vietnam, without problem. Really liked the feature of sharing money with other account holders that can be limited by currency. Nice touch. Also transaction cost transperancy is very good. And did not have a problem with delays between account transfers after the initial transfer… Read more
was done. I never had to contact CS, so that may account for my 5-stars. Reading the review seems that some user's problems are self-inflicted (would you not clear your account before closing it?). Even with 5 star rating, I would NEVER leave home with just the Wise card in my pocket. I have an ANZ Visa backup that is alow working very well for me
Negative reviews
If I could give Wise ZERO stars, I would. This company is an absolute disgrace, and their customer service is beyond incompetent, useless and completely unacceptable. For OVER A MONTH, Wise has effectively held my own money hostage. I cannot withdraw it, transfer it to my Australian bank account, or move it ANYWHERE. It is MY money, yet they… Read more
refuse to give me access to it.
I have submitted proof of my valid Australian visa countless times. I am legally allowed to live in Australia, yet these completely incompetent people keep telling me that my visa is somehow not acceptable and that they need a “different type of visa”. WHAT THE HELL DOES THAT EVEN MEAN? Nobody can give me a proper explanation of exactly what they require or why my existing visa isn’t sufficient.
I have called them repeatedly, wasting hours of my life dealing with representatives who seem incapable of solving even the most basic problem. Every time I ask to speak to a manager, they REFUSE. Apparently, customers aren’t even allowed to speak to someone with the authority or intelligence to resolve their issues.
Instead, they keep feeding me the same pathetic excuse: “Someone will contact you by email.” WELL, WHERE IS THAT EMAIL? Nobody has contacted me. Nobody has resolved anything. Nobody takes responsibility.
I have no other bank accounts outside Australia. My Australian accounts are the only accounts I have, and Wise is making it impossible for me to access my own funds. What exactly am I supposed to do? Just let this company keep my money indefinitely?
THIS IS NOT A MINOR INCONVENIENCE. THIS IS MY MONEY, MY FINANCIAL FREEDOM, AND OVER A MONTH OF ABSOLUTE HELL.
Their customer service is a complete joke. Their communication is pathetic. Their refusal to escalate complaints is infuriating. Their inability to provide a clear explanation or a solution is beyond embarrassing for a company that handles people’s finances.
I am absolutely disgusted by the way I have been treated. I have never experienced such an appalling level of incompetence, disrespect and complete disregard for a customer’s situation.
DO NOT TRUST WISE WITH YOUR MONEY. DO NOT USE THEIR SERVICES. A financial company that leaves customers unable to access their own funds for over a month, while providing no meaningful assistance, does not deserve anyone’s trust.
WISE, STOP MAKING EXCUSES, STOP HIDING BEHIND YOUR USELESS CUSTOMER SERVICE RESPONSES, AND GIVE ME ACCESS TO MY DAMN MONEY.
You should be ashamed of yourselves. Absolutely disgraceful. The worst financial service I have ever dealt with.
I’m extremely disappointed with Wise’s handling of its referral promotion. Wise sent me a promotional offer clearly stating that I would receive a AUD 60 reward if I referred a friend who signed up through my referral link and completed a cross-currency transfer of more than AUD 300 before 27 September. I shared the referral link, and my friend… Read more
completed the required qualifying transaction within the promotional period. However, Wise subsequently refused to honour the advertised AUD 60 reward and only offered AUD 30. Wise then afterward cancels the whole reward after I ask for the $60 reward.
I contacted Wise to dispute this, providing evidence of the promotion I received, but Wise refused to pay the advertised amount.
What concerns me most is that this wasn't a case of misunderstanding the promotion. The offer I received explicitly stated “Get a reward of 60 AUD” and clearly specified the qualifying conditions.
If Wise advertises a specific reward to customers and those customers fulfil the stated conditions, I expect Wise to honour that offer. Changing the reward to AUD 30 , and then cancelling the whole reward afterwards is extremely disappointing and undermines confidence in Wise's promotional offers.
My advice to other customers: take screenshots of every Wise promotion before referring anyone. Based on my experience, you may not receive the reward that Wise advertises.
Very disappointing customer experience.
Have used it for years to send money to family for birthdays etc then today they just closed my account without justification, warning or appeal. Zero customer service as you need to login to get any support and my account is blocked for absolutely no reason.
Find out how Wise compares to other Money Transfer Services
Know better, choose better.
Recent reviews
Tried toooen an account then was not able to complete this without having some bizarre interrogation about if id ever worked for a government or agency and if there were any relatives working for the government. Over the top
My wife and I got cards for a trip to the UK, they worked well. The problem was after we returned. There were some transactions in and out of my account which i did not do, nor authorise. They looked like money laundering. Wise locked my account. They said they sent me an email, but i have no record of it. It took months to sort out and they… Read more
finally unlocked my account. Now i have difficulty opening it due to their security hurdles. None of it works and i keep getting told to reset a password. I do that and it send me around the loop again. I have another trip coming up but i have no confidence in Wise and fear they will lock everything up again while we are away. Its a shame as they were OK but they seem to have become very poor.
My experience with Wise was absolutely terrible I have to say that my experience with Wise was extremely disappointing. Although customer support was available, no one seemed to have any answers or solutions to my problems. While I was overseas, Wise locked my account, and both my digital card and physical card were locked. This left me… Read more
effectively stranded without access to my money.
Thankfully, I had a backup means of accessing money. If I had been relying solely on Wise, I could have been in a very serious situation.
The experience was incredibly stressful. I was spending around an hour every day on my phone trying to get the problem resolved, with no satisfactory answers.
Unfortunately, the problems haven’t ended there. I recently transferred $1,500 from my Wise account back to my Australian bank account on 22 August, and I’m still waiting for the money to arrive, more than a week later.
After everything I’ve experienced, I will not be using Wise again. What should have been a convenient way to access my money overseas turned into a nightmare.
Based on my personal experience, I would strongly recommend having an alternative payment method and backup funds if you choose to use Wise. I certainly won’t be relying on Wise again.
Very disappointing experience.
After trying to take a selfie for 30minutes and getting please retry, I decided it was a waste of my time and uninstalled it. Frustrating!! No way you get new customers to use your app!
$5,309 lost to misrepresentation scam via Wise. CanadaGMC claimed to be licensed CICC consultants - confirmed not licensed by CICC. Wise denied dispute as unauthorized fraud when it was misrepresentation. I authorized transfer because I was deceived. After dispute, I received harassing calls from +1 343 Ottawa and recovery scam phishing email… Read more
asking to sign Conflict Resolution Form. AFCA case 12-26-455365 ongoing. "St George offered $1,988 partial under wrong code which I rejected as it doesn't cover full $5,309 loss" Wise survey asking if email was useful while I wait for AFCA shows no understanding of customer harm. Poor fraud coding and no due diligence on merchant.
they are very intrusive. if you are worried about identity theft do not use this platform. the amount of personal information you need to provide to an unknown platform is pathetic. even for a small amount of money.
They are asking for income proof documents and they are refusing each one of them. They are refusing Gevernment-issued documents! No explanation at all, they have me on a loop and I can't add money to my account. I want to close my account because of their malicious behaviour...and they don't allow me to remove the funds that are already in the… Read more
account. This is a nightmare, they don'T want to help. I have spent hours in their chat trying to have this issue solved and they just give polite answers just to basically say "yes, we are keeping your funds."
Don't ever use Wise. After 8 years being a client, they sent me an email asking for proof of why I sent money from EU to AU. Sold my house and trasferred money in 4-5 installments. In a week they closed my account. Appeal is handled by a bot in 10 milliseconds. This is a joke of a financial service.