- Verified customer
I use it as main account
I used it only for money transfers the last 3 years but now I decided to use it as my everyday account. Best exchange rate and transfers sometimes immediate to other country. I have 13 bank accounts, the latest are Monese, N26, Starling. But I have issues with them suspending account for weeks and asking for further documents and than nothing. That's crazy.
I even sent 30000 to Spain and had no issues with TransferWise. I wouldn't trust any other money exchange company to send this much.
To send money free up to 500 use my code:
The worst system that I ever use
I wish I can give a zero star for this. Their customer services is very bad , disappointed and disgraceful. Seems better rates but high charges causes the money received is lesser compare to other transfer company. Many system issues and bugs. My sister and I create 2 accounts using different username , different sender and different receiver. But they keep mention we are the same person and deactivate both our accounts. Explained many times to them but they reject. I will not use their transfer services ever again.
- Verified customer
I searched google to find out about TransferWise service. Initially, skeptic to use it though, but it turned out to be a good choice for a travel card. I like the beauty of the mobile app, super easy and the exchange rates are fantastic too. 10 Stars to them.
Fast and easy
Transfer Wise has made foreign transactions super fast and easy. I’ve used money transfer services before, but this one, with pictures showing what is happening and the immediate connection to your overseas account makes it so easy. Repeating a transfer has become just a click away. E.g. a transfer just now from my bank account in Europe to Australia was on my account in 20 seconds!
Absolute incompetence, ineptitude bordering criminality - ZERO stars!!!
Sent, for a second time US$1,000 from Australia to my sister in Lime Peru. Funds are to pay for a full-time carer which is needed for our 89 year old mother.
Made the transfer on 4th December. Advised the money would reach my sister's account on the 9th December.
On the 10th December I got a message asking to provide who was the recipient, what was the money for and also personal details of my partner, such as full name, address and date of birth; simply because the money was sent "from 'me' and 'my partner'".
Disgusted at such intrusion into o...
Reliable money transfer service AND dirt cheap service fees
I love this service and highly recommend. I dont understand why theres negative reviews. Those people probably entered incorrect details for their transfers to be delayed/lost because Ive used it for almost 2 years and never had a problem with transferwise.
My husband and I use it frequently to convert his euro pay to aud to pay for our bills in Aus (hes an expat in France but my son and I are still in Oz) and for my son and I to use in Australia for shopping etc.
Ive just done a money transfer from his EUR ccard to my Australian Westpac bank...
47 days so far
Sent money from AUS to Hong Kong,
Transferwise messed up the name of recipient. No one followed up I assumed transfer had happened but after 3 weeks I messaged the recipient, they never received any money. Talking to support that then emails payment team (they have no phone) support are not very helpful and there are no managers with extra authority to hurry up process. Takes 2 business days per query for the payment team to respond.. apparently? noone follows up anything ? Im starting to think the payment team dont exist I wonder where my $2500 is ? Wont be using again :(
Excellent Transfer Company with Good Rates
I have been with TransferWise for over 1 year now and I have completed 7 international transfers so far without a single glitch. One you set it up it is very easy, particularly on the App.
What people need to realise is to always use your membership code when you are transferring your money from your Australian bank to TransferWise. A lot of the negative comments could most likely come from mistakes that may have been made by the sender themselves. Did they get the recipients address correct? Did they get the correct account number? Did they a...dd their personalised account code? How is that I and several of my friends never ever have a problem? Another tip that I can advise users on is this. Most new people look at the fee when they put in a transaction and think that is it too high. For example, I put in a $2,000 AUD transfer and it comes up with a fee of $16.21. It is not this fee users should be concerned about. It should be the "Recipient Gets" amount that they should look at. Divide that amount buy your $2,000 and then you will see the exact amount per $ you will get. As I mentioned, I have done this exercise many times and not one other company beats TransferWise with the end result money in the bank on the other end. There is one exception you should be aware of. If you are sending really large sums of money like 10K plus then there might be grounds to do a price comparison with other companies. For all my overseas transfers for under 10K I will definitely stick with TransferWise, they are really the best service and rate. Thank you.
- Verified customer
Poor for bank transfers - very high hidden costs
I have used them several times without issue.
On my most recent transfer however I lost $65 USD from a $300 USD transfer. They warn that there may be intermediary bank fees but do not give you any indication how high these will be. I queried them and they agreed they knew it could be $60+. They need to be more transparent to their customers. I would not have sent had they done so.
The transfer also took 7 days which is pretty crazy.
I will not be using them again.
Quick, Fast, Easy, Cheap
Sent 10.5k AUD to 7.2kUSD took only 1 day to send. And I have a bank account for when I am travelling over seas. I don't know why everyone else is complaining. This stuff is legit and works magic! Obviously, don't make a mistake when sending money, put the correct account number and details, if all is good, then there shouldn't be much to worry about!
This is an honest review, by a regular guy in Thornton NSW!
Transferwise: helping fraudsters take your money easily!
We are the victims of a $2000 fraud! It's unbelievable how easily someone can transfer simply using your credit card numbers. We notified transferwise immediately after the scam and never heard back from them. The money is gone and they basically did nothing to help us.
Deactivated my account
Made me jump through hoops to verify myself, photos of me, photos of me holding my license/bills etc to prove I was me.
Then just deactivated my account with no notice, only found out when I got asked why the money I had said I paid hadn't arrived to my friend. Still waiting for it back, or for them to respond.
Called and got hung up on my there automated system 4 times. Useless company
REALLY DISAPOINTING SERVICE.
Used Transferwise to send money from UK to NZ..the rate compared to XE was slightly better, it was a sizable amount at preferred rate that offered additional $1000 over XE. After several emails and calls requesting assistance for a technical issue, I was informed that the 24 hour transfer deadline had passed, as such the great rate I had secured was lost. It took 9 hours 45 minutes for an advisor to contact me to try to resolve my transfer issue. I requested an extenstion of 9 hrs 45 mins but was refused....Reason? ye sorry most of our operator...s are based in Europe so could not respond to you in NZ until morning time.. I explained situation and asked why the helpline just rang out..no information..no links to follow. total amateur hour..I usually use XE and for very good reason it appears,...professional, efficient and transparent.
Do not use this company! They are an absolute joke. they claim 1 day transfer NZ to Australia.
2 weeks later we are yet to receive funds. They continually ask for documents. Once sent. they say it will be transferred. by the next day. When the next day comes. All you get is a another email telling you the transfer is paused and ask for the same documents again. once sent again. they then email the following day asking for 6 different documents including birth certificates and letters from Govt with your address. This is after they have my passp...
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