Do not give any money to Insider Journeys. They are criminal. My family booked a trip with them which was cancelled and 6 months later we are still waiting for a refund.

My husband and I recently did an Insider Journeys 7 day tour of Cambodia. We were so pleased we did it. Our 2 guides, one in Phnom Penh and the other in Siem Reap were excellent. Both spoke great english and their knowledge of the areas was amazing. My husband pulled a calf muscle in Phnom Penh and Sok our guide was so caring of him, helping him up and down steps and walking of rough ground, he treated my husband as if he would his own father. Our accommodation was excellent , they were always on time and telling us where to go when we had spare time. Would recommend to anyone. An excellent company.
D

The hotels were great and the tour guide (Loi) was a well educated man with an encyclopaedic knowledge. He was humorous and cared for everyone in the group. We cannot recommend him highly enough. Obviously there was always going to be a degree of bias in regards to the benefits of communism and Ho Chi Min, but we were very well informed and there was enough for time for us to do all the important things like shopping or personal sight seeing! The boat on Halong bay was basic and looked in a very poor state of repair - we had been advised to br...

3. Insider journey booking number IN/940786

Flight Centre highly recommended and organized this Insider Journeys provided by Freedom Road Travel tour of Suzhou gardens, Wuzhen and Hangzhou 5 days/ 4 nights.

2 nights in Suzhou were in a (NO Star ) Chinese hotel with no air conditioning and no continental breakfast ( only chinese breakfast made us unwell the first morning.) This was a breach of contract as our itinerary stated that we would be in a 3 or 4 star accommodation.

We complained about the accommodation and breakfast and where taken to a Starbucks and had breakfast at our expense.

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We booked a private tour for 3 people through our travel agent and she used Insider Journeys as the provider in Vietnam. We had 20 days all up in Vietnam and found Insider Journeys guides and drivers to be excellent. We were always picked up on time from our hotels or airports. The guides were very knowledgeable and their English was very good. All our hotels were excellent, the only change we would probably have made was to fly from Ho Chi Min City to Dalat, rather than going by road. I would highly recommend them for private tours.

Hi All,
We have just returned from a 16 day tour with a few days in Hanoi, Halong Bay, Sapa, Hue and Hoi An with Insider Journeys which was organised through our local travel agent.
Overall the tour was extremely well organised and the places were all booked and local tour guides were outstanding. Hotel staff at Hanoi hotel were the pick of all our hotel staff with Hue Saigon Morin Hotel the slackest and least helpful.
Insider Journeys guides were both fantastic with intimate local knowledge and plenty of history lessons for both of us. Tam our Sapa guide was especially helpful and patience in his delivery of local people’s and their customs.
More to come when I get to the laptop soon,
Regards
Ben

Booking invalidated no refund... host party out of control seriously wondering if this is worth while no precise conception in detail...

Who's what can we say, from start to finish we had the best of the best with all our tour guides. Just loved every moment. Thank you Nancy you are worth more than you think. My husband and I will never forget our 25th Anniversary spent with insider journeys. We are now looking at doing Japan.

Vietnam and Cambodia in April this year. Was looking forward to a lovely cruise along the Mekong in the boat advertised and I had paid for an upgrade to a delux suite. One week before departure (too late to change) was told that boat had been overbooked and we where on another. The boats rooms were tiny and extremely cramped, our meals where outdoors with all the subsequent insect life and it was definitely not the luxury cruise as advertised. Also advertised seeing Ankor Wat at sunrise. Instead of getting our tickets the day before, we had to ...

We saw advertisement in the Sunday Telegraph in November 2017 for a personal tour of Sri Lanka. Included were TWO safari trips in Yala National Park. We made a booking. Each time we received an email with the itinerary it showed TWO safari trips until the final one which showed only ONE in the itinerary but TWO in the inclusions. We did not pick up this change until we arrived in Sri Lanka. When we questioned it we were told " TWO was a printing error" . When questioning the matter back in Australia the answer was " a mistake of our product team" . Since the trip was well documented several times in a national newspaper, we feel it should be classified as FALSE ADVERTISING.

We did 14 days in Vietnam & Cambodia from our pick up from the airport to the finish of our tour it was exceptional. Our tour guide was Dara and nothing was a bother to her she made everything go smoothly and was always interesting and informative. Hotels were always 4 star as well as the meals. I would definitely be traveling with them again.

We booked through our local Helloworld agent & spent 15 days in China starting in Shanghai then across to Xi'an & on to Beijing. The accommodation was very good especially The Westin Bund Center Shanghai. Our best guide was in Xi'an. We wished we had an extra day there it is an incredible place. There were some issues with our passport numbers being incorrectly listed with the central travel bureau at the airports & train stations but eventually that got sorted. Getting through the airport at Beijing was stressful because it took us over an hou...

All good except starting point hotel in Yangon (Summit Parkview) no longer has a pool. The 2017 Insiders Journey booklet sates it does and provides a photo. This pool has been demolished as part of a revamp, so a bit disappointed with accommodation, being so hot!

From pick up in Chiang Mai Thailand to drop off at the Siem Reap airport everything went according to plan due to the efficient service of Insider Journeys. We covered Northern Thailand, Laos and Cambodia over a period of 25 days and booked our trip through Peregrine in Perth WA. We travelled with another couple and we were given personal service by Insider Journeys.
They appear to be a very well run and efficient organisation and the quality of the guides was quite outstanding. We learnt very quickly that we could rely on both our guides and drivers making travel in these countries a pleasure and very relaxing.
I would thoroughly recommend Insider Journeys to anyone wanting to travel in Asia.

This is my second small group tour with Insider Journeys and from the moment of enquiry with Tina to the completion of the tour with Tour Leader Krista, my journey via planes, trains, jeeps, tuk tuks, cycle rickshaws, boats and mini bus was effortless and a joy. The tour commenced in Delhi where I met my six fellow travellers and ended in Udaipur. There were so many highlights, e.g. spending time on safari observing two Bengal tigers in Bandhavgarh National Park, witnessing fascinating Varanasi ceremonies and cremations from a long boat in th...

14 days travelling with our superb tour guide, Ian Richards. Ian's extensive knowledge and passion about this country were conveyed to our group in a friendly and informative manner. We couldn't speak high enough of Ian's professionalism. Great accommodation, enthusiastic local guides and many new friendships made. We highly recommend this tour.

Feedback – Specific
Part A: November 16 to November 22.
On November 16, upon arrival at Phnom Penh Airport, my husband and I were very
courteously and efficiently met and transferred to our accommodation.
In the evening we met with our tour guide, Mr Sovannara (Nara), who explained he would
guide us through to November 22.
This Part A of our journey proved to be very disappointing as it became very clear that,
although Nara had an almost encyclopaedic knowledge of Cambodian history he lacked the
ability to successfully interface and accommodate the needs of visitors foreign to his country.
It would also become obvious to us that he was not confident, and lacked familiarity, once ...

This is a tour we did with a couple who travelled with us around the world.this is the best because of the life experiences offered by the company and the expertise of the tour guide, Ian Richards.

Booked with Insider Journeys last year and had a very good overall experience. Thus, I decided to book with them again and although overall, the tour was still quite good, there were enough problems and issues that I most likely will not book with them again.

Basically, this year I decided to link two separate tours together, The first was "A taste of Thailand" followed by (beginning the next day) the "Sapa Explorer". This was easy enough to do as after the Thailand tour was over I had a very short flight back to Bangkok and then from there...

Insider Journeys has opened a new world of Travel for us Mr Bun our guide and Chai our driver have taken us to some of the most exciting and ancient temples in the world. Our guide taught us about a beautiful treasure within this amazing place - 3 temples all wonderfully shown , and a lake and boat journey to come. 3 days is not enough .. We will come back and use them once again . They have taken care of transfers , accommodation and shown us this beautiful part of the world.