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Insider Journeys

Insider Journeys

3.7 from 36 reviews

See the Best Booking Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(19)
(4)
(2)
(4)
(7)
  • Ease of Booking
    4.5 (4)
  • Trip Completed Yes (4) · No (0)
  • Transparency
    3.3 (3)
  • Customer Service
    3.0 (4)


Vietnam Great - not so, Laos

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
See all answers

escapedogs

escapedogsPerth, WA

  • 3 reviews
  • 2 likes

Poor itinerary and time management at our expense.

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Tour
See all answers
Pauline

PaulinePerth, WA

  • 2 reviews

Vietnam

published

We booked a private tour for 3 people through our travel agent and she used Insider Journeys as the provider in Vietnam. We had 20 days all up in Vietnam and found Insider Journeys guides and drivers to be excellent. We were always picked up on time from our hotels or airports. The guides were very knowledgeable and their English was very good. All our hotels were excellent, the only change we would probably have made was to fly from Ho Chi Min City to Dalat, rather than going by road. I would highly recommend them for private tours.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
See all answers
Ben H

Ben HSouth East Queensland, QLD

Great tour of north and central Vietnam

published

Hi All,
We have just returned from a 16 day tour with a few days in Hanoi, Halong Bay, Sapa, Hue and Hoi An with Insider Journeys which was organised through our local travel agent.
Overall the tour was extremely well organised and the places were all booked and local tour guides were outstanding. Hotel staff at Hanoi hotel were the pick of all our hotel staff with Hue Saigon Morin Hotel the slackest and least helpful.
Insider Journeys guides were both fantastic with intimate local knowledge and plenty of history lessons for both of us. Tam our Sapa guide was especially helpful and patience in his delivery of local people’s and their customs.
More to come when I get to the laptop soon,
Regards
Ben

Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights and Tour
See all answers

No value inconsistency with product value

published

Booking invalidated no refund... host party out of control seriously wondering if this is worth while no precise conception in detail...


Susan

SusanSydney Surrounds, NSW

  • 5 reviews

Cambodia to Vietnam Amazing

published

Who's what can we say, from start to finish we had the best of the best with all our tour guides. Just loved every moment. Thank you Nancy you are worth more than you think. My husband and I will never forget our 25th Anniversary spent with insider journeys. We are now looking at doing Japan.


Mars

MarsGeelong

Very disappointed. Did not deliver on advertised highlights.

published

george

georgecowra NSW

False Advertising

published

We saw advertisement in the Sunday Telegraph in November 2017 for a personal tour of Sri Lanka. Included were TWO safari trips in Yala National Park. We made a booking. Each time we received an email with the itinerary it showed TWO safari trips until the final one which showed only ONE in the itinerary but TWO in the inclusions. We did not pick up this change until we arrived in Sri Lanka. When we questioned it we were told " TWO was a printing error" . When questioning the matter back in Australia the answer was " a mistake of our product team" . Since the trip was well documented several times in a national newspaper, we feel it should be classified as FALSE ADVERTISING.

Linda

LindaBrisbane

Awesome tour

published

We did 14 days in Vietnam & Cambodia from our pick up from the airport to the finish of our tour it was exceptional. Our tour guide was Dara and nothing was a bother to her she made everything go smoothly and was always interesting and informative. Hotels were always 4 star as well as the meals. I would definitely be traveling with them again.

Eltoro

EltoroBrisbane

  • 2 reviews
  • 1 like

Tailor Made itinerary - China Highlights

published

Myanmar

published

All good except starting point hotel in Yangon (Summit Parkview) no longer has a pool. The 2017 Insiders Journey booklet sates it does and provides a photo. This pool has been demolished as part of a revamp, so a bit disappointed with accommodation, being so hot!


Efficient and personal service

published

From pick up in Chiang Mai Thailand to drop off at the Siem Reap airport everything went according to plan due to the efficient service of Insider Journeys. We covered Northern Thailand, Laos and Cambodia over a period of 25 days and booked our trip through Peregrine in Perth WA. We travelled with another couple and we were given personal service by Insider Journeys.
They appear to be a very well run and efficient organisation and the quality of the guides was quite outstanding. We learnt very quickly that we could rely on both our guides and drivers making travel in these countries a pleasure and very relaxing.
I would thoroughly recommend Insider Journeys to anyone wanting to travel in Asia.


Iconic India

published

Cambodia and Vietnam Explored

published

14 days travelling with our superb tour guide, Ian Richards. Ian's extensive knowledge and passion about this country were conveyed to our group in a friendly and informative manner. We couldn't speak high enough of Ian's professionalism. Great accommodation, enthusiastic local guides and many new friendships made. We highly recommend this tour.

Sandra

SandraNewcastle

Sandra-Newcastle NSW “Cambodia Revealed” – Small Group Journey: November 16, 2016 to November 26,

published

The best tour ever

published

This is a tour we did with a couple who travelled with us around the world.this is the best because of the life experiences offered by the company and the expertise of the tour guide, Ian Richards.

1 comment
Insider Journeys
Insider JourneysInsider Journeys

  • Verified customer

OK....but........

published

Lucky Lyn

Lucky LynSafety Beach

  • 5 reviews
  • 3 likes
  • Verified customer

Cambodia - wonderful unknown treasure

published

Insider Journeys has opened a new world of Travel for us Mr Bun our guide and Chai our driver have taken us to some of the most exciting and ancient temples in the world. Our guide taught us about a beautiful treasure within this amazing place - 3 temples all wonderfully shown , and a lake and boat journey to come. 3 days is not enough .. We will come back and use them once again . They have taken care of transfers , accommodation and shown us this beautiful part of the world.

1 comment
Lucky Lyn
Lucky Lyn

F1Hertz

F1HertzLondon

  • Verified customer

Ten Insider Journeys tours (nee Travel Indochina) done in five years!!!

published
1 comment
Insider Journeys
Insider JourneysInsider Journeys

Heather and Kev

Heather and Kevbuderim qld

Great Holiday.Ref 242181

published

Wife and I have spent 14 days in Vietnam, Hanoi, halong Bay ,Hue , hoi an and Saigon we had a fabulous time good hotels great food and our guides made it a holiday to remember cannot say enough good things about the trip would definitely recommend Insider Journeys.

1 comment
Insider Journeys
Insider JourneysInsider Journeys

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Questions & Answers

Carolyn

Carolynasked

Hi Off to china for 3 weeks with you guys. in your paperwork you have not given any information on accessing the internet while there. What would you recommend for accessing emails and social media while there?

No answers

Tere

Tereasked

Hello I am planning on using Insider Journeys for China 14 days. Are they a good company??
Thanks

2 answers
Lucky Lyn
Lucky Lyn

John and I found them excellent! They look after everything - 15 days through Vietnam and Cambodia and they have been wonderful . We have learnt so much about these beautiful places - with personal drivers and personal tour guides. We will use them again

F1Hertz
F1Hertz

I've done ten tours with Insider Journeys (nee Travel Indochina) and all were first class. All transfers to and from the airport went to plan, the guides were reliable, and all the destinations were visited as per the itinerary; I have every intention of travelling with them again. The Chinese trip I did was fantastic - I'm sure you will enjoy going there too!!!


Kim

Kimasked

Hi, we are traveling to Japan and using insider journeys when we arrive as our travel company. Does anyone have any feedback on this experiences with this company in Japan?

3 answers
Mythili
Mythili

Don't use Insider Journey. You will have too much free time. I just did 16 days of Vietnam with Insider Journey. For the amount I paid $3220, I did not get my money's worth. You will be better of organizing a trip to Japan on your own. Don't waste your money or time with Insider Journey. Hotels are sub-standard, guides barely speak any English and most of your time will be free time with barely 2 hours of guided sight seeing per day. Rest of the time are free time.

Mythili

Bigcuddlybear
Bigcuddlybear

I wouldn't recommend them either. We did a trip through Vietnam and got taken from one commission stop to another by guides who could barely speak English.

Kim
Kim

We are currently in Japan and have used insider Journeys for 3 of our day tours. We have had great guides and no issue with them. We have arranged a 10 day trip and self touring ourselves so only using them for certain tours. We have arrange personal guides for other tours by doing this we have been able to do our own thing at our own pace. You will love Japan, the people are so helpful.


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