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Insider Journeys

Insider Journeys

3.5 from 40 reviews · View Statistics
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Reviews

  • Transparency
    2.8 (6)
  • Customer Service
    2.7 (7)
  • Trip Completed Yes (5) · No (2)
  • Ease of Booking
    3.8 (5)
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2 years, still no refund!!

published

We were due to travel to Vietnam April 2020 and like everyone trip was cancelled due to Covid. We have received all refunds except for Insider Journeys. We are astounded that a company that's been in the travel industry for 25 years would treat their customers like this. Very disappointing. Can we please have our money back

Transparency
1/5
Customer Service
1/5
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Joshua
JoshuaSouth East Queensland, QLD

2 years later, still waiting on a refund

published

Despite numerous (and ongoing) promises of a full refund for our cancelled tour, Insider Journeys still has not provided 1 cent, nor will they provide any estimates of when our money will be returned to us. We have been very understanding of the situation facing the industry thus far, but as we approach 2 years of waiting, we have lost all faith in this company.

I would think very carefully before trusting any promises of refunds of cancellations made in their new marketing material.

Incentivised Review No
Booking TypeTour
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rebecca
rebeccaSydney, NSW

Unethical company - still waiting for refund for trip cancelled due to COVID

published

Do not give any money to Insider Journeys. They are criminal. My family booked a trip with them which was cancelled and 6 months later we are still waiting for a refund.

Transparency
1/5
Customer Service
1/5
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Cheryl Brown
Cheryl BrownGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 1 like

It was fantastic

published

My husband and I recently did an Insider Journeys 7 day tour of Cambodia. We were so pleased we did it. Our 2 guides, one in Phnom Penh and the other in Siem Reap were excellent. Both spoke great english and their knowledge of the areas was amazing. My husband pulled a calf muscle in Phnom Penh and Sok our guide was so caring of him, helping him up and down steps and walking of rough ground, he treated my husband as if he would his own father. Our accommodation was excellent , they were always on time and telling us where to go when we had spare time. Would recommend to anyone. An excellent company.
D

Transparency
5/5
Customer Service
5/5
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MIke
MIke
  • 2 reviews
  • 1 like

Vietnam Great - not so, Laos

published
Transparency
4/5
Customer Service
2/5
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escapedogs
escapedogsPerth, WA
  • 3 reviews
  • 2 likes

Poor itinerary and time management at our expense.

published
Transparency
1/5
Customer Service
1/5
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Pauline
PaulinePerth, WA
  • 2 reviews

Vietnam

published

We booked a private tour for 3 people through our travel agent and she used Insider Journeys as the provider in Vietnam. We had 20 days all up in Vietnam and found Insider Journeys guides and drivers to be excellent. We were always picked up on time from our hotels or airports. The guides were very knowledgeable and their English was very good. All our hotels were excellent, the only change we would probably have made was to fly from Ho Chi Min City to Dalat, rather than going by road. I would highly recommend them for private tours.

Transparency
5/5
Customer Service
5/5
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Ben H
Ben HSouth East Queensland, QLD

Great tour of north and central Vietnam

published

Hi All,
We have just returned from a 16 day tour with a few days in Hanoi, Halong Bay, Sapa, Hue and Hoi An with Insider Journeys which was organised through our local travel agent.
Overall the tour was extremely well organised and the places were all booked and local tour guides were outstanding. Hotel staff at Hanoi hotel were the pick of all our hotel staff with Hue Saigon Morin Hotel the slackest and least helpful.
Insider Journeys guides were both fantastic with intimate local knowledge and plenty of history lessons for both of us. Tam our Sapa guide was especially helpful and patience in his delivery of local people’s and their customs.
More to come when I get to the laptop soon,
Regards
Ben

Customer Service
4/5
Ease of Booking
5/5
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No value inconsistency with product value

published

Booking invalidated no refund... host party out of control seriously wondering if this is worth while no precise conception in detail...

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Susan
SusanSydney Surrounds, NSW
  • 5 reviews
  • 1 like

Cambodia to Vietnam Amazing

published

Who's what can we say, from start to finish we had the best of the best with all our tour guides. Just loved every moment. Thank you Nancy you are worth more than you think. My husband and I will never forget our 25th Anniversary spent with insider journeys. We are now looking at doing Japan.

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Mars
MarsGeelong

Very disappointed. Did not deliver on advertised highlights.

published
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george
georgecowra NSW

False Advertising

published

We saw advertisement in the Sunday Telegraph in November 2017 for a personal tour of Sri Lanka. Included were TWO safari trips in Yala National Park. We made a booking. Each time we received an email with the itinerary it showed TWO safari trips until the final one which showed only ONE in the itinerary but TWO in the inclusions. We did not pick up this change until we arrived in Sri Lanka. When we questioned it we were told " TWO was a printing error" . When questioning the matter back in Australia the answer was " a mistake of our product team" . Since the trip was well documented several times in a national newspaper, we feel it should be classified as FALSE ADVERTISING.

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Linda
LindaBrisbane

Awesome tour

published

We did 14 days in Vietnam & Cambodia from our pick up from the airport to the finish of our tour it was exceptional. Our tour guide was Dara and nothing was a bother to her she made everything go smoothly and was always interesting and informative. Hotels were always 4 star as well as the meals. I would definitely be traveling with them again.

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Eltoro
EltoroSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Tailor Made itinerary - China Highlights

published
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Myanmar

published

All good except starting point hotel in Yangon (Summit Parkview) no longer has a pool. The 2017 Insiders Journey booklet sates it does and provides a photo. This pool has been demolished as part of a revamp, so a bit disappointed with accommodation, being so hot!

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Questions & Answers

Carolyn
Carolynasked

Hi Off to china for 3 weeks with you guys. in your paperwork you have not given any information on accessing the internet while there. What would you recommend for accessing emails and social media while there?

No answers
Tere
Tereasked

Hello I am planning on using Insider Journeys for China 14 days. Are they a good company??
Thanks

2 answers
Lucky Lyn
Lucky Lyn
F1Hertz
F1Hertz
Kim
Kimasked

Hi, we are traveling to Japan and using insider journeys when we arrive as our travel company. Does anyone have any feedback on this experiences with this company in Japan?

3 answers
Mythili
Mythili
Bigcuddlybear
Bigcuddlybear

I wouldn't recommend them either. We did a trip through Vietnam and got taken from one commission stop to another by guides who could barely speak English.

Kim
Kim

Get an answer from our members and Insider Journeys representatives

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