Travel Insuranz

Absolutely terrible experience with Travel Insuranz. I lodged a claim over 6 months ago and have heard nothing back despite multiple follow-ups. They’ve been completely unresponsive and have not paid a cent towards my claim. This level of customer service is unacceptable—avoid at all costs. Show details

Bought a policy in August 2024 for a trip to Europe scheduled for May 2025. Due to a health reason I had to cancel my planned trip. Although I had exceeded the cooling off period, the company was happy to give me a partial refund. Great service and understanding. Show details

Best Travel Insurance Company!!!! – All I can say about this Travel Insuranz Company is WOW. Last year my husband was rushed in to have open heart surgery the day before our date of travel for a 3 week holiday cruising from Singapore to Hong Kong. I contacted them and it was such a straight forward process. The claims are done through a company called Corporate Services Network who… Read more

were fantastic. In the $16K (which was all our costs) paid to us they even calculated the $ amount for the Qantas points value for the cancellation. We are doing the same holiday next March and will be taking a policy out with them again.

Very happy with this company – Recently went on a cruise where my husband and I caught influenza A and had to isolate the pretty much the entire trip missing all our stops. Put a claim in, the communication was good all the way, 4 weeks after the trip and i had the approval and the payment for my claim into my account. Very happy with the outcome and the company. Show details ·  1

Easy to complete – This is the second policy I have bought and it is simple to purchase. First time I had to make changes and response was quick and effective. I am yet to experience making a claim. Show details

I would not recommend this company at all. I submitted my claim 3 months ago and I have not heard back since. What I was told that my online application vanished and they can't find it so I had provided a tracking number but still unable to track it then I did the whole application process again on paper..... And nothing ..... No reply to my emails ECT. Stay away from them. Show details

Bad experience with Travel Insuranz underwritten by Gallagher Bassett Insurance – I took a Deluxe cover with Travel Insuranz underwritten by Gallagher Bassett Insurance. My flight from Bali back to Sydney was cancelled twice due to Volcano erupted ashes, which forces me to find an alternative route back to Sydney. I've sent an email to Travel Insuranz on the 13th Nov 24 advising them of the issue. On the 19th Nov 24 I submitted… Read more

a claim with Travel Insuranz, there was no acknowledgement email from them. I then sent another email on the 26th Nov 24, requesting the status of my claim, GB team replied to me with a claim number. On the 3rd Dec 24 I get an automated email from GB requesting for an extension to review my claim. I've called them to asked the reason behind the delay. On the 10th Dec 24 I've called again to check where are they at with my claim, I left a message, but no one return my call. 3 weeks has passed since I submitted my claim and no outcome from GB insurance. Apparently, the account management person who they assigned my case to, only work 2 days per week. I will NEVER take up a travel insurance with Travel Insuranz underwritten by Gallagher Bassett again. My friends was in the same situation as me who took a travel insurance with Cover 1, already got their claim approved and refunded within 7 days.

Stay Away from Travel Insuranz – Warning - do not insure with Travel InsurANZ - they will try anything to get out of paying a claim. I had my suitcase stolen from the 22nd Floor of the Hilton Hotel at Niagarra Falls (Hilton - never staying there again they were terrible). The case getting stolen was not in dispute - but they came up with 3 different reason to deny the claim -… Read more

each reason was wrong. 1st No evidence from the Hilton - there were emails from them attached to the claim - they had just not bothered to check. 2nd (it was cases outside the room for pickup at 6:30am) - The said the case was outside for 30minutes. It was stolen with in 5 minutes - so wrong again (the emails from the Hilton had this info). 3rd - that teh cases where in a public place - wrong again - the floor's were secure - only guests and staff allowed - you had to key card to get access to floors. I took this to AFCA and they promised that they way that Travel InsurANZ handled this would form part of teh determination - yet amazing - they just backed their own and hung me out to dry - not one mention of the way Travel InsurANZ fished for a way to get out of paying. So please hed this waring - stay clear and do not use them (and dont expect to get any help from AFCA - they just look after their own!)

Do Not Pick This Insurance – I got in a car accident and received 5 fractures while travelling in Egypt. I was sent to a rural childrens hospital without tissues or soap, for a week I was made to go without food while the hospital failed to find a place to accept me for surgery. On top of this while I was in extreme pain, the only medicine available was childrens paracetemol,… Read more

once it wore off I would be screaming for an hour until the next dose would be administered. The circumstances were already stressful however when we needed my insurance they were incredibly hard to contact and slow to respond to the situation. I was unable to move at all and my Aunty was in communication with them via email. they were oblivious to how severe our situation was and continued to promise us we would we be picked up via ambulance and flown to a better hospital. For three days we were told they were on their way and would be at the hospital in a matter of 4 hours. We had to chase after them a lot and my Aunty sent 85 emails so that we could prompt them to do their job. All the entitlements stipulated in the insurance policy weren’t given to us, we had to force them to do their job and this was extremely difficult as the insurance company actually outsources the people who deal with the customers, it seemed like they had no clue how to do their jobs. This experience was completely horrible and it was consistently inadequate even after I was transported to a different hospital. Do not pick this insurance company

Used sneaky fine print to get out of doing their job – Super slow to process my travel insurance claim only to find some some fine print reason not to cover me for the purchase of new flights when mine were cancelled. I had to follow up to get a response, was then told my claim was going to be rejected and I'd get notice the next day. I asked to speak to a manager, this request was ignored. 2 weeks later it finally comes through rejected.... Will not be using Travel Insuranz ever again! Show details

There is no point buying insurance. I had a distressing experience and am left out of pocket hundreds – I had my phone stolen and was distressed as a solo female traveler with 2 days left out of the country due to this. I walked to the police station with my travel friend I had made that day and the police told me to do a claim online. My friend had a very basic plan and we used her email address on the form we pulled up on her phone. I had no way… Read more

of logging into my emails / making a police claim .... as I had no phone obviously. You need your own device to certify it is you when logging in to emails these days, I could thus only get into my emails back in Aus at home on my laptop.

Once back home I purchased a new one to replace the stolen one. I got a nice cheaper second hand one. My claim is still rejected because I "didn't report to the police within 24 hours".

Also on this trip I had my bags delayed by 5 days. This meant I had to pay for a parking ticket at the airport when I went to pick them up which was $30. I claimed this as waiting 5 days without clothes was pretty crap. They denied the claim of course. Why? No idea.

You pay nearly $200 for nothing. I would rather have this money go to a charity, not just disappear into nothing and do nothing to help me when I really need it.

I would never choose them if it saved my life – 2020 year of doom for most of us as we some lost jobs. Boarders closed and Covid affected the majority of us. Refunds were offered back to us as we couldn’t travel on our insurance dates due to boarders been closed. When they get you to fill out the refund form and you need to change bank details for reasons like You’ve closed that account and no… Read more

longer banking with them or a sibling who paid for the insurance under her card migrated overseas and now all accounts are closed. Not only will you have to continually follow THEM up but they won’t do anything about getting the money they have put into someone else’s account as it “has not bounced and returned back to Travel Insuranz account” The night I filled out the refund form was the same day I emailed their CS team to advise of change of bank details. 3 days later I received an email saying the account nominated that we paid our insurance policy with, was the same one they paid the account in, which someone else has JUST landed free money SMDH. I gave them enough notice, got a reply 3 days later. It still an ongoing issues. I will NEVER and I hope no one else uses these guys for insurance. They deserve to go bankrupt.

No refund for corona virus – Sadly I've had to cancel my trip to US in June (almost 3 months away) due the corona virus. Accomodation and flights all get refunded, but not my insurance from Travel Insuranz. After the 14 days cooling off period it's tough luck mate! Show details

Frustrated customer – Due to Coronavirus, we have had to cancel our cruise leaving 16th March and rebook another leaving 18th March. . Have tried unsuccessfully to get info from Travel Insuranz as to whether our policy will still be okay as we are going different areas now, but cant get any response from them. I understand they are busy but some repy would be helpful, but nothing , despite 10 emails and massages being sent. Show details

Competitive premium with good cover - Update: prompt claim resolution too – PDS is easy to navigate. Seems to provide the cover we need. Happy with website, PDS documents, quote and purchase process. Found good reviews which suggested that some people have been happy with the claims process if they needed it. Update: In mid-2020, we were unable to travel (obviously). We lodged a claim and obtained a full settlement of our claim within six weeks. Show details ·  1

Overseas Travel insurance – It was extremely easy to complete the details required. The Deluxe policy covers a wide range of costs that you may occur whilst travelling. Really competitive on price. I fully recommend enquiring into the product for your upcoming travel, as many other companies are almost double for more in price. Show details

Nice Cover – We believe this policy to be of good value. We haven't had to make a claim yet. This is the second time we have used this insurance company. Thank You. Show details

Have insured through this company multiple times and felt very confident with them – Good value and easy to set up. Have never had to make a claim yet but would suppose they are easy to deal with having contacted them in the past about other issues. Show details

Love this company – I have used insuranz for all of my trips & thankfully I have only ever had to use you once & everything went smoothly & I can’t recommend you enough... Thank you for having my back whilst traveling..x Show details ·  1

Easy as!!! – very easy to set up. first time user for a trip in 2020. price is very competiv with exellent cover. Looking foward to travelling and hoping NOT to use our insurance but knowing we have good cover is great peace of mind. Show details ·  1

If you think you are covered for significant long term medical treatment through to recovery think again! – Suffered a significant fall on day 4 of our trip. Hospitalised due to injuries to knees, neck, head, hands, shoulder and tooth. At least 6 months of physio required as well as dental treatment. Contacted by overseas Medical Assist.....who didn't see the need to mention that all my injuries needed treatment while overseas. Given I was in a country… Read more

with language difficulties it seemed logical to me to start the long haul to recovery when I got home to Australia only to be told that Travel Insuranz won't pay for treatment now I am back in the country.....Apparently I had to have it all overseas and miraculously make a 6 month+ injury get all better in the 3.5 weeks (the length of time overseas)! How does one get 6-9 months treatment in the 3.5 weeks I am overseas (and in a country that doesn't speak English AND while travelling with disabled daughter?). Convenient that none of the phone calls I received (in English) bothered to mention this clause 2 of the policy. Now I am up for thousands of dollars in physio and dental work. Great travel insurance not! Buyer beware. All these years of paying for travel insurance and for it to not pay up when I actually make a claim absolutely stinks.

Simple, straightforward policies – Easy policy to understand and simple process to purchase. This is my second trip with this company and I won't use anyone else. Customer service is excellent when making a claim. Fast claims resolution. Show details

My Boyfriend Got His Phone Replaced - Quick and Easy! – My boyfriend got his phone stolen in Barcelona and Travel Insuranz paid him for it quite quickly - within a week or two from memory! Very happy with the service and response. Thanks! Show details

Well priced, easy and fast transaction – I have used Travel Insuranz previously, and have not had any problems. I will probably continue to use them. I feel they are good value for money, and the service is fast, although I have not yet made a claim. Show details ·  1

Shocking service, claim process and keen retentive policies – Do not use this company, like most insurance, they really go out of their way to make things difficult to claim, I lost every belonging when my lease car was broken into in Pisa, I thought it couldn't get worse until I had to deal with the Insurance. Settlement offered was 24% of total amount lost. The first calculation and spreadsheet they… Read more

issues was wrong and listed cloths as valuables and thus not covered. Went through stage 1 of appeal and they determined that that the claim was incorrect so gave me another $100 settlement which took the settlement to 24.87 of value of items lost. The claim process is a joke, the review of the claim was handled by the same person who determined the settlement, this was hardly impartial. Word of warning, like all insurance companies they try to screw you, first asking for receipts of everything stolen, then photos. Kindly told them I would not be providing photos of myself in underwear that was stolen. Word of warning, spectacles (I had two pairs stolen) are classed as valuables and weren't covered in my unattended car!!!! I didn't realise if I stopped to look at a tourist attraction I had to carry three sets of glasses with me - what a joke. My Katmandu jacket not a valuable, but worth more than one set of the glasses and that was covered of course minus the Depreciation. Now up to stage three of the complaint process and I suspect it will take months but you have to stand up to principle. You are supposed to read a 15 page PDS and not miss the one word "spectacles"listed in the valuables section.

User-friendly site and great customer service – I thankfully haven't had to make a claim but have used Travel Insuranz for every trip for the last 6 years. It's easy, affordable and their team are really helpful with queries. Show details ·  1

Awesome Company so easy to communicate with and amend Insurance on the go – Really good value for money. Amendable snow sports cover periods. Have yet to claim and hope I never have to. All communication with the customer service arranging cover while Overseas has been exemplary Show details ·  1

It is very Cheap but comprehensive enough – I think it is good value for money. The website was very easy to navigate. I will surely keep an eye on this company for future use and would recommend it to my relatives and friends. Show details ·  1

Generous and very competitive insurance – Definitely very competitive against all others insurance companies. The benifits are very high. The price is affordable and realistic. It was very easy to apply and check all benifits that are coming with the policy. Show details ·  1

Excellent service, quick, easy and great value!! – I thoroughly looked over this policy- all that I wanted it to cover, read the faq- some excellent info there! I’m very happy it’s a secure reputable worldwide company. This is my first time using Travel Insuranz and I’m very impressed with what they offer. I will use them again- highly recommend. Show details ·  1

Simple reliable cover – We hunted around for insurance policies for awhile and found Travel Insuranz to be by far the best value for money. Have also discussed with friends who have had to claim with them and they didn't have any issues at all. Good to save money with an online company Show details ·  1

Ripped Off – Being charged an additional $26 or 23% more for one extra day on a 14 day policy is a complete rip off. I already asked to be covered for this day in the policy as we are flying overnight. When I went back to check the policy and print it off I find it is short a day and now we get slugged. Customer service - not much. maybe we need another Royal Commission Show details

Easy – Once. Very easy to use website. Payment on line and very good pricing including cruise cover. Very happy am satisfied.  Show details ·  1