M and S over 60
Well priced, easy and fast transaction.
I have used Travel Insuranz previously, and have not had any problems. I will probably continue to use them. I feel they are good value for money, and the service is fast, although I have not yet made a claim.
Shocking service, claim process and keen retentive policies
Do not use this company, like most insurance, they really go out of their way to make things difficult to claim, I lost every belonging when my lease car was broken into in Pisa, I thought it couldn't get worse until I had to deal with the Insurance. Settlement offered was 24% of total amount lost. The first calculation and spreadsheet they issues was wrong and listed cloths as valuables and thus not covered. Went through stage 1 of appeal and they determined that that the claim was incorrect so gave me another $100 settlement which took the settlement to 24.87 of value of items lost. The claim process is a joke, the review of the claim was handled by the same person who determined the settlement, this was hardly impartial. Word of warning, like all insurance companies they try to screw you, first asking for receipts of everything stolen, then photos. Kindly told them I would not be providing photos of myself in underwear that was stolen. Word of warning, spectacles (I had two pairs stolen) are classed as valuables and weren't covered in my unattended car!!!! I didn't realise if I stopped to look at a tourist attraction I had to carry three sets of glasses with me - what a joke. My Katmandu jacket not a valuable, but worth more than one set of the glasses and that was covered of course minus the Depreciation. Now up to stage three of the complaint process and I suspect it will take months but you have to stand up to principle. You are supposed to read a 15 page PDS and not miss the one word "spectacles"listed in the valuables section.
User-friendly site and great customer service
I thankfully haven't had to make a claim but have used Travel Insuranz for every trip for the last 6 years. It's easy, affordable and their team are really helpful with queries.
Awesome Company so easy to communicate with and amend Insurance on the go.
Really good value for money.
Amendable snow sports cover periods.
Have yet to claim and hope I never have to.
All communication with the customer service arranging cover while Overseas has been exemplary
It is very Cheap but comprehensive enough.
I think it is good value for money. The website was very easy to navigate. I will surely keep an eye on this company for future use and would recommend it to my relatives and friends.
Generous and very competitive insurance
Definitely very competitive against all others insurance companies. The benifits are very high. The price is affordable and realistic. It was very easy to apply and check all benifits that are coming with the policy.
Excellent service, quick, easy and great value!!
I thoroughly looked over this policy- all that I wanted it to cover, read the faq- some excellent info there! I’m very happy it’s a secure reputable worldwide company. This is my first time using Travel Insuranz and I’m very impressed with what they offer. I will use them again- highly recommend.
Simple reliable cover
We hunted around for insurance policies for awhile and found Travel Insuranz to be by far the best value for money. Have also discussed with friends who have had to claim with them and they didn't have any issues at all. Good to save money with an online company
Being charged an additional $26 or 23% more for one extra day on a 14 day policy is a complete rip off. I already asked to be covered for this day in the policy as we are flying overnight. When I went back to check the policy and print it off I find it is short a day and now we get slugged.
Customer service - not much. maybe we need another Royal Commission
Simple and Honest. My first choice from now on
Got into trouble in Peru with my wife ending up in hospital (long story). Not only was there was there no issue with making a claim, but the Travel Insuranz NURSE(!) got on the phone to the hospital where my wife was staying to confirm they were treating her as expected. We are so grateful. Travel Insuranz is now my permanent first choice for travel insurance.
Simple, pain-free, affordable. How is insurance so easy?
This company and policy appears to be good value, however I've never made a claim so can't guarantee that. The setup was easily understood and simple. This is the second time I've used Insuranz and would use them again.
Easy to sign up .. but make a claim and forget it they are shockers no intention of ever paying
Policy easy to sign up and take your money ! But make a claim and even a small one and they drag it out with no intention of Ever paying .. and is all hidden behind a claims consultant .. find one that actually pays claims !
We have used Travel Insuranz before and found them very good although we haven't had to make a claim
once before and found them to be quite good although we haven't had to make as claim as yet. Great
Once. Very easy to use website. Payment on line and very good pricing including cruise cover. Very happy am satisfied.
Great customer service
I had some queries about their cover and needed to make sure my valuables would be covered on a recent visit to Thailand. Their customer service staff were great, answered all my questions and were very clear about what is and isn't covered and the claims process in general if I should need to use it. Very happy with this experience so far.
Excellent claims service - thank you Travel Insuranz
I have used Travel Insuranz for many years and just recently had to claim as I was ill whilst travelling in Europe.
I contacted phoned the emergency assistance line and could not have been happier with the support I received. The operators were very caring and guided me through the claims process. I could not recommend Travel Insuranz more. Thank-you!
Watch out to many exclusions and bad payout ratio
Don't trust their slogan "Don't Worry, Just Travel" as this insurance has to many exclusions.
My experience is that they do not pay out cancellation costs when during your travel a parent/grandparent dies while they are having some of those elderly diseases like dementia or Parkinson disease. Reason that this is a pre-existing medical condition. People can live up to 20 years with these diseases. Is this not something you would expect you are insured for and covered by a travel insurance?
Further they suggest they payout well as they state they have arranged travel insurance for 2 million people and paid out 30 million. A simple calculation assuming average insurance fee is 50-75 aud per person per policy that their income is 100-150 million. Paying out 30 million means a payout ratio of only 20-30%.
Last but not least please remove my previous review in which i gave them 5 stars, but that was before i put in any claim. You only really know how good your insurance is when you have a claim.
Don't deliver as promised
Selected this one from a whole bunch of very similar providers as there was a free travel SIM included. Back from trip 6 weeks, still have not received it. Contacted company to let them know it was never received and they said they had sent a new one. Not even a hint of apology! I have no use for it now the trip is over. What stupid people.
You can trust this travel insurance company.
After reading many other comments on this site it's surprising the number of people that couldn't retrieve anything from their losses. I on the other hand did receive my claims back with open arms. I had my phone and wallet stolen out of my bag in Thailand patong whilst shopping at the street markets. As it was out last day in Thailand and too many other factors to mention we couldn't report the missing possessions. Also the the police are corrupt and unhelpful. Luckily when I came back to Australia the great team at travel insuranz managed to assist me in gaining back most of my funds and phone costs that had been taken from me. I in this instance had a very good outcome. I will continue to use this travel insurance company for all my travels in the future. I thank the team at travel insuranz. I would like to extend a special thanks you to Lea-anne Touwen(claims consultant) and Linda Lister(claims administration) for taking the time to look into my case and showed me nothing but care and professionalism throughout my ordeal.
I'm glad a company like this still exists that still has my back. Great outcome for me especially just before Christmas
Don’t waste your money.
Recently purchased insurance for my trip to South America with This company , I chose the higher scale of coverage to ensure that if anything did go wrong i would be covered .
after becoming very ill I needed to go to hospital, it was 3 am in a country that only speaks Spanish and my partner contacted the insurance company to find out which hospital we would need to attend to be covered by insurance. The representative on the phone although polite could not provide us with a direct answer and was running my partner round in circles with countless questions , even after the fact that my partner had made it clear on several occasions the urgency of my situation. After 30 mins on the phone and being told that we must speak to a medical team first which was unavailable we ended up having to seek medical attention at own own cost as no information or support was given .
Don’t waste your money .
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