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TravelManagers Australia

TravelManagers Australia

3.4 from 14 reviews · View Statistics

Reviews

3.4

14 reviews
4
(0)
3
(0)
  • Transparency
    3.0 (6)
  • Customer Service
    3.0 (6)
  • Trip Completed Yes (3) · No (3)
  • Ease of Booking
    3.7 (6)
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Pete

PeteGreater Melbourne (Inner), VIC

Great travel agent but company support is horrendous

published

OS holiday cancelled because of Covid. We sought refund of Travel Insurance when it became obvious there was no claim available. Insurer (NIB) eventually approved refund after a couple of months and advise that refund was paid to Travel Managers in September, but we still haven't received the funds. Would never use Travel Managers or NIB again.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Flights, Insurance and Tour
See all answers
1 comment
TravelManagers Australia
TravelManagers A.TravelManagers Australia
Aaron

AaronCurrimundi

  • 2 reviews
  • 2 likes

Worst experience in my life

published

Booked an overseas trip with an agent named Luke at travel managers Australia but due to Covid was cancelled but fees were gouged at every single corner as they blamed hotels, venues, tours, 3rd party book agents etc despite proving after contacting each place that not one charged fees.

Avoid but if you don't, research and don't take facevalue whatsoever.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeAccommodation, Car Hire, Flights, Tour and Visa
See all answers
3 comments
TravelManagers Australia
TravelManagers A.TravelManagers Australia
Aaron
Aaron
TravelManagers Australia
TravelManagers A.TravelManagers Australia
DMP

DMPSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

A terrible experience with Travel Managers Australia

published

We booked two cruises with Deborah Duncan (Travel Managers Australia). She has been a nightmare to deal with - no communication whatsoever. She stated on our documents that we could change our cruise at a cost of $100 per person. It turns out that this was a lie on her part. I would never book with her or this company again. She is unprofessional, unreliable, and arrogant.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise
See all answers
1 comment
TravelManagers Australia
TravelManagers A.TravelManagers Australia
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Gianna

GiannaCanberra 2600, ACT

Chris van Hoof from TravelManagers is great!

published

Chris organised our honeymoon to South America. We did the Inka trail to Machu Picchu, explored the Bolivian salt flats (AMAZING!) and other great places we would not have thought of had we organised this trip on our own. As Chris knew our itinerary and was our contact throughout the trip, he also helped me feel safe exploring this continent.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
Marianne

MarianneGreater Melbourne (Outer), VIC

  • 8 reviews
  • 3 likes

Could not do it better myself

published

Michelle from Craigieburn is always helpful and willing to go the extra mile. Even when things went wrong twice while we were overseas - the local companies' fault - she fixed it immediately after our panicked email, so all went well after all. Saves me a lot of own running around, researching, and it's a pleasure planning and brainstorming with her! Excellent service, well done!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
1 comment
TravelManagers Australia
TravelManagers A.TravelManagers Australia

Thanks for sharing your feedback, Marianne! We're so pleased to hear how well Michelle looked after you. Happy Travels.

Robert H.

Robert H.Central Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

Marnie Lowe - Travel Manager

published

I have used Marnie now on several occasions for travel, and her service is absoultley exceptional. Throughly listens to what you want to achieve on your holiday and books accordingly.

Could not reccoment highly enough.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Car Hire, Flights, Insurance and Tour
See all answers
Pierre

PierreNorth Queensland, QLD

  • 5 reviews
  • 2 likes

Best TravelManager for us.

published

Would of had a better planned holiday if we had done it ourselves

published

I would not recommend anyone to use this company. Mistake after mistake was made with incorrect pick up times, incorrect check ins, booking us on 6am flights to have a 3pm check in and have to wait around for hours etc. The worst mistake was booking us on a too short connection time, which we flagged we were concerned about but assured by the travel agent [name removed] that this wouldn't be a issue. As a result of this too short connect all our luggage was lost for 4 days and the agent offered absolutely no help to rectify.
I would highly recommend no one to use this company, I would of done a better job booking it myself.

Christine

ChristineVIC, 3754

  • 7 reviews
  • 15 likes

Bad advice

published

Booked overseas flight and tours, cost me a lot of money with tours I paid for and did not use. paid a lot of extra money with internal flights luggage should have been paid online not at airport, correct advice from Travel managers would have saved me lot of money. have a problem with insurance Travel managers wont even answer my emails regarding this now that holiday is over. They need more knowledge about Europe.

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Randy and  Michelle

Randy and MichelleSouth Brisbane

Excellent Service

published

Earlier this year we had the pleasure of booking our Asian holiday through Zora at Travel Managers, Brisbane.
Zora was very considerate, obliging, friendly and very professional.
Our holiday was very well organised, accommodation was great and our tours were well coordinated.
Zora`s inside knowledge at the locations provided tips and guidance that helped when moving through transit.
We can`t thank Zora enough for her help and will certainly be seeking Zora again for any future travel. :)

Sharyn

SharynGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 4 likes

So much better than travel agents in shopping centres and easier than doing it yourself

published
Seasoned Travellers

Seasoned Travellers

  • 2 reviews
  • 2 likes
  • Verified customer

'Point of Difference' Service

published

In an on-line buyers world, providers need to deliver confident, knowledgeable professionalism with prompt and personalized service. Laura at Travel Managers, Cairns epitomizes this. We can't thank her enough for her help.

jeannette whittaker

jeannette whittakeralbury wodonga

  • 2 reviews
  • Verified customer

Great Service

published

Brendon and Noelle at Albury Travel Manager, were so good, the information and service was excellent. I wouldn't mess around organising a trip myself again. Saved so much time. Their knowledge, extra tips and hints for our trip to Vietnam was great. thank you.

Greg2427

Greg2427Harrington NSW

  • 3 reviews

Poor service - felt forgotten

published

Questions & Answers

Gabby

Gabbyasked

How much do you have to pay upfront? I know the air tickets will need to be paid but what about accommodations, tours and car hire if I am in Europe for a month and travelling around?
Do I pay a deposit on these items and pay the rest when I have reached the destinations?
Thank you for any information,

Gaye

5 answers
TravelManagers Australia
TravelManagers A.TravelManagers Australia

Hi Gabby. The payment deadlines and amounts payable will vary based on your holiday arrangements. Holidays booked through TravelManagers would need to be paid in full before departure. TravelManagers has 600 personal travel managers across the country who operate their own small businesses. Your personal travel manager will provide you with this information at the time of quote. If you would like more information please contact us at info@travelmanagers.com.au.

Gabby
Gabby

Thank you for your quick reply. I have heard good reports about you but did want to clarify if I would have to pay for absolutely everything up front before I left or not. So if I do pay my accommodations and car hires, that means no more to pay while I’m travelling, it’s all been taken care of?

Thank you,

Gabby

TravelManagers Australia
TravelManagers A.TravelManagers Australia

Hi Gabby
For the most part, correct. If there is anything payable direct to the supplier, your personal travel manager would let you know. An example of this is resort fees, which are common in places like Hawaii. When you book your holiday through TravelManagers, you pay everything before departure (aside from those minor exceptions) into our separate client trust account until we make payment to the suppliers. You can find out more about out Peace of Mind policy at travelmanagers.com.au/peaceofmind
Cheers
TravelManagers Australia

Hadoma

Hadomaasked

What are the arrangements for commission payments? How is the integrity of personal data insured with Payments?

No answers

Get an answer from our members and TravelManagers Australia representatives

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