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Travel Megastore

Travel Megastore

4.0 from 138 reviews

Reviews

(96)
(8)
(3)
(1)
(30)
  • Trip Length7.703 days
  • Entertainment
    4.4 (14)
  • Rooms
    4.2 (14)
  • Food
    4.7 (14)
  • Staff
    4.8 (17)
  • Booked Through:
    • Third Party (44)
    • Cruise Line (17)
  • Transparency
    4.8 (70)
  • Value for Money
    4.7 (72)


Craig Paterson

Craig PatersonSouth East Queensland, QLD

Excellent Service and Value

published

Prompt and efficient service. Great value for money. Easy booking process. No hidden charges and excellent cabin location. Our first open sea cruise and this was a value trip to see if we really enjoy cruising.

Value for Money
Transparency
Travelling Party Seniors
Booked Through: Third Party
See all answers
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

How fantastic! We can’t wait until you return so we can help you with another great adventure. We appreciate the time you’ve taken to leave a review.


Dave B

Dave B

  • 2 reviews

Looking forward to our cruise

published

Book our cruise with Michael Marcelo, he was very helpful & understanding . The deal was very good
& he also explained all requirements needed for cruise . Great customer service, would recommend to
anyone looking for there next holiday. Thanks Michael.

1 comment
Travel Megastore
Company RepresentativeTravel Megastore

How fantastic! We can’t wait until you return so we can help you with another great adventure. We appreciate the time you’ve taken to leave a review.

Alf B.

Alf B.Greater Melbourne (Outer), VIC

Exited to be going on another cruise

published

Everything has been perfect with the booking Michael Marcelo has been extremely helpful with everything excellent to deal with regret going to FLIGHT CENTRE last year totally useless never again

1 comment
Travel Megastore
Company RepresentativeTravel Megastore

We are so pleased to hear that you are happy with your experience! Michael will be happy to hear of your positive feedback as well. Enjoy your cruise and we look forward to helping you in the future.

Kat

KatNorth Queensland, QLD

  • 2 reviews
  • Verified customer

Mega Cruise Store have restored my faith

published
Value for Money
Transparency
Trip Length14 days
Travelling Party Adults and Children
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
See all answers
3 comments
Travel Megastore
Company RepresentativeTravel Megastore
Kat
Kat
Travel Megastore
Company RepresentativeTravel Megastore

Thank you Kat. We can confirm we received your email and will be in touch to discuss further.


Sharon Bechaz

Sharon BechazSouth East Queensland, QLD

Great Customer Service Jodie

published

Booked a cruise with Jodie she made it so easy
The price was great she took care of all my needs.
A great experience all around and I like that she will follow up.

Value for Money
Transparency
Trip Length7 days
Travelling Party Adults
Booked Through: Third Party
See all answers
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

We love to see when our members are happy and enjoying using our services! I’ll be sure to pass on the positive review. Thank you.


Great service!!

published

I started an online chat with Heather and she took all of the details and got back to me with a very competitive price and I booked with her!! She has made very sure that my husband will be treated special for his birthday and I look forward to the trip with my family soon. Thank you, Heather!

Value for Money
Transparency
Booked Through: Cruise Line
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

Ensuring that our members have a positive experience right from the beginning is our top priority and we are glad to see you are happy! We will certainly let Heather know of your comments and we can’t wait to help you book your next holiday!


Efficient Customer Service

published

First time booking cruise, Isabella explained everything that I asked , efficient booking
2 day cruise, price was good, upgraded to a balcony, Isabella understood exactly what i was looking for re: Cabin
Isabella phoned the day I made my enquiry online, and I had booked it that same day.
Price was a factor, it was only two days so very reasonable.

Value for Money
Transparency
Trip Length2 days
Travelling Party Adults
Booked Through: Third Party
See all answers
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

We love to see when our members are happy and enjoying using our services! I’ll be sure to pass on the positive review.


Dianne

DianneGippsland, VIC

So easy to book with Heather Shane

published

Very easy, Heather handled all my inquires and then booking very professionally.Great online support then followed by phone help. This was my second booking and it won't be the last.

Value for Money
Transparency
Travelling Party Seniors
Booked Through: Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
See all answers
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

We love to read when our members enjoy using our services and thank you for taking the time to leave your review. We will be sure to pass this on to Heather!

Mick

MickWide Bay-Burnett, QLD

Exceeding our expectations

published

This was to be our second cruise and we were taking the Grandkids on a sampler out of Melbourne. Two weeks prior to departure My wife broke her ankle which required surgery and no more travel for at least seven weeks. The cruise megastore looked after everything, they spoke with Carnival to replace us with my daughter and her husband so the grandkids wouldn't miss out. They even organised a refund on our insurance and all from a phone call for help. This removed a heap of stress from our life. The cruise megastore and Carnival Cruises have our heartfelt thanks. A special mention to Isabella Clarke, we will be in touch to travel again when once more mobile. Thank you. Mick & Rhonda Allman

Value for Money
Transparency
Booked Through: Third Party
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

Thank you so much for your positive feedback and we are so pleased to hear that you are happy with your experience. We will be sure to pass on the feedback to Isabella!

Alain

Alain

  • 2 reviews

Awesome service from Jodie

published

The service was great Jodie went through everything with me she even called me back so I could organise a few things and the next morning all emails came through with all conformation

Value for Money
Transparency
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

We are so pleased to hear that you are happy with your experience!


Excellent customer service and support

published

The travel consultant Heather Shane provided excellent advise, service and cruise information and support throughout the booking process via emails and phone calls. Cruise was from Sydney to New Caledonia.

Travelling Party Adults
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

How fantastic! We hope you enjoy your well deserved holiday!


Nora

NoraSydney, NSW

Prompt and Professional

published

This is the second time we have booked our cruise with Isabella. Her customer service is second to none! Every part of the booking process was an absolute breeze! plus she was able to give us an awsome deal! All our enquiries were responded to promptly and professionally. Cant wait to deal with her again.

Value for Money
Transparency
Trip Length9 days
Travelling Party Adults, Children and Teens
Booked Through: Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
See all answers
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

This review has made our day and no doubt Isabella's also. We will be sure to pass on this fantastic review!


Kathy

KathyVictoria

Customer Service Ash Alcock

published

South Pacific cruise, first time cruisers. Customer service from Ash Alcock is fantastic, very patience and helpful with all my enquiries and our needs. Respond time was quick. Thank you.

Value for Money
Transparency
Trip Length13 days
Travelling Party Children
See all answers
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

We are so pleased that we could help you and we hope you enjoy your well deserved holiday!


gel

gelMetropolitan Adelaide, SA

Customer feedback Jodie O'Niell

published

Jodie was very helpful. She did what she said she was going to do which was pleasing. She was polite and pleasant to deal with,and I believe she was understanding and did try to get us a good deal.The reason for the 4 star rating is that Megastore could not match Expedia's price.I have no problems in recommending her to prospective clients.
Regards
Gel andLil

1 comment
Travel Megastore
Company RepresentativeTravel Megastore

Thank you for letting us know about this and taking the time to provide your feedback. We hope to book you many more holidays in the future!

Great Value and Fast Service

published

We contacted Cruise Megastore and Wayne assisted us immediately with details of the offer we were interested in. We had to confirm a few details of our trip and Wayne called back advising that the offer was still available but that only one place was left. He was not pushy but was most helpful and we booked immediately. Thanks for the assistance.

Value for Money
Transparency
Travelling Party Adults
Booked Through: Third Party
See all answers
1 comment
Travel Megastore
Company RepresentativeTravel Megastore
Joann

JoannPerth, WA

Excellent Customer Service

published

Thank you Heather Shane for helping me book our upcoming Cruise, your customer service skills were excellent. I will definitely book any future cruises with you.
My daughter and her partner are very excited about there impending Cruise, and it made a great Christmas Present :)

Travelling Party Adults
Booked Through: Third Party
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

Raymond

RaymondSouth East Queensland, QLD

Excellent Cruise booking service.

published

Thanks Heather Shane for your excellent assistance in organising cancellation of a cruise and booking another cruise for my wife and myself. Prompt phone calls, reliable information and a fantastic price as well.
Raymond.

Value for Money
Transparency
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

Hot Stuff

Hot StuffGreater Melbourne (Outer), VIC

Excellent servi

published

I booked a cruise with Jodie ONeill and her service was first class. Would definitely go through here again. She gave me all of the information I requested and was very courteous in her demeanour.

Value for Money
Transparency
Travelling Party Adults and Teens
Booked Through: Third Party
See all answers
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

Wendy

WendyGreater Melbourne (Metropolitan), VIC

Great service

published

Quick answer when calling the main number put us in contact with Darren Sharman. He was professional, friendly, capable, accountable to his word and timely. Thanks to his follow through we were able to upgrade from an online inside cabin originally booked with another company to a balcony for $10 each with no headaches.
Thanks. Will be using Cruisemega store again.

Value for Money
Transparency
Trip Length4 days
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Staff
See all answers
1 comment
Travel Megastore
Company RepresentativeTravel Megastore

Julie-Anne S.

Julie-Anne S.South East Queensland, QLD

Really helpful and efficient.

published

Thanks Darren S for your excellent, efficient communication that helped us save time and money in the booking process for our cruise. You went above and beyond to assist and quickly responded to our multiple questions.

1 comment
Travel Megastore
Company RepresentativeTravel Megastore

Thank you so much for your positive feedback. We are pleased to hear you are happy with your experience and look forward to booking you more holidays in the future!


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Questions & Answers

Paola F.

Paola F.asked

Any information about cruise megastore 2 for 1 vouchers? Are they worth buying?

1 answer
Travel Megastore
Company RepresentativeTravel Megastore

Hi Paola, thank you for reaching out to us. We do have a 241 rewards program and if you would like some more information please contact us on 1300 859 861. We look forward to hearing from you.


Yvonne K.

Yvonne K.asked

Just read the reviews after joining up for 241. I am a bit nervous about you deals. How can I be certain you have my best interest at heart?

1 answer
Travel Megastore
Customer ServiceTravel Megastore

Hi Yvonne, We can guarantee that we will provide you with the best deals in the market when booking your cruise and certainly do have your best interests at heart. Depending on what you book you can literally save yourself thousands of dollars. As your sales consultant would have mentioned the TwoforOne pricing is based on the first passenger paying the original cruise fare plus government fees and port charges. The 2nd passenger pays just government fees and port charges. These government fees are required to be paid by law. If you have any further concerns, please do not hesitate to contact us. There are always fantastic deals around and they chnge daily so make sure you read your TwoforOne emails and regularly check out the site.


Kaye C

Kaye Casked

What IS 241? Some reviews are not complimentary and this makes me nervous re my current booking for cruise in October on acific Dawn.

2 answers
Stephen G
Stephen G

The prices i was told by 241 rep did not match the over the top prices on their site. I kept getting told management would be in touch with me in 24 to 48 hrs.that was the end of last year. Still no contact. I told them i wanted my $ back. They dont get back to you and when they do its just another rep saying sorry cant help. Management will be in touch in 24 hrs. Rubbish. Would not recommend.

Kaye C
Kaye C

I have co concluded my booking for the cruise on pacific dawn and have found the travel consultant, Danielle, very helpful. I feel completely confident that all has been handled with professionalism. My only concern would be in trying to make phone contact I found I was put through to a call centre in the Philippines
However once I emailed Danielle she was very prompt in phoning me back


Get an answer from our members and Travel Megastore representatives

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