Travel Megastore

Travel Megastore

 Verifiedtravelmegastore.com.au
Travel Megastore
4.0

182 reviews

PositivevsNegative
76% · 13839 · 21%

Trip Completed Yes · No
Transparency
4.6
Customer Service
4.3
Ease of Booking
4.2

Reviews

182 reviews
Anna
AnnaGreater Melbourne (Metropolitan), VIC
  Verified

Discrimination by nationality

They have restrictions to service some nationalities. And don’t give the reason why, even if you in Australia on a permanent bases.
I felt upset to get respond that they will not serve me because of my passport.
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Travel Megastore
Travel Megastore   DM   
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We are truly sorry, we assure you this is not the feeling we aim to leave our valued members with. We will certainly be in touch once the restrictions have been lifted to see how we can best assist.

YITING
YITINGSouth East Queensland, QLD
 

The serveice is very good!

The cruise specialist Teddy is really helpful. he's very patient with all my enquiries.
i can't wait for my first cruise trip. Show details ·  1
Lorraine
LorraineSouth East Queensland, QLD4 posts
  Fair Incentive

Helpful

Eden was very very professional with my booking and my family booking would recommend her to other people looking at travelling Show details ·  1
Ray Danao
Ray Danao
 

Very recommendable company to deal with

I booked a cruise for 4 people bound for Vanuatu/New Caledonia for next year, thru the help of one of their agent Ms. Elena Tchepourko, she made sure that we got all of our request as this is the 1st time for our friend to be on a cruise. As per advertised, we didn't encountered additional fees and she explained to us everything . Show details ·  1
Michelle M
Michelle M
 

Excellent service

Yoed was excellent to deal with. Helpful, prompt and knew his stuff. Would def go directly to him to book my new holiday Show details ·  1
Transparency
Customer Service
Ease of Booking
Jdatbundy
JdatbundyWide Bay-Burnett, QLD9 posts
 
Transparency
Customer Service
Ease of Booking
Travel Megastore
Travel Megastore   DM   
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Kaveh
KavehSouth East Queensland, QLD
 

My consultation

Great staff, Eti Agarwal. She was clear, fast and sufficient in giving information. She understood my needs very clearly and responded accordingly.
My waiting time is horrible and I waiting about 1 hour to reach Eti. This happens every time I contact Mariott vacation club. Despite mentioning this issue every time your management does not seem to appreciate and hire more staff. We pay a lot and not receiving proper service. Show details ·  1
Transparency
Customer Service
Ease of Booking
Roslyn
RoslynSouth East Queensland, QLD
 

First Timers Made Easy

Hannah was very easy to deal with when making my first ever cruise booking. Very friendly and helpful. Emma was very fast and reliable at getting the information out to us. The cruise to PNG was brilliant. A bit of a culture shock for me which made it even more enjoyable. The ship was cosy, fun and provided us with everything we needed and stuff we didn’t need at all ;-). Very decadent. Thanks folks <3 Show details ·  1
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Stuart Rayner
Stuart Rayner
 

Competent booking. Polite assistance.That’s all we need

As title above. Why ask for more. Blah Blaa Blaa Show details ·  1
Transparency
Customer Service
Ease of Booking
David H
David HSouthwest, VIC
 

Booking made easy

Just booked a river cruise in Europe. Jake understood our travel needs and actively found solutions. No unexpected items or costs incurred. Jake communicated well with clear emails and phone conversations. Despite the time differences the process was quick and comfortable. Show details ·  1
Transparency
Customer Service
Ease of Booking
Jenny Lundberg
Jenny LundbergSydney, NSW
 

Helpful service

Thanks to Jake Del Santos for keeping us in the loop. Either by phone or email. She finds out all relevant information and passes it on to us straight away. Makes the process very easy. Show details
Transparency
Customer Service
Ease of Booking
Travel Megastore
Travel Megastore   DM   
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We hope you enjoy your well deserved holiday, Jenny, and thank you for leaving a good review. We will certainly let Jake know of your comments. We look forward to helping you again with any future adventures!

Marina
MarinaSydney, NSW
 

Travel consultant Jake provided top class service

Before CoVID I had a fantastic cruise booked in the Mediterranean.Cancellation was easy.Jake the travel consultant was informative & most helpful in finding another cruise to book.Would recommend this service.The follow up was regular but not intrusive. Show details ·  1
Transparency
Customer Service
Ease of Booking
Sonja M.
Sonja M.Perth, WA
 

The chats staff is good. The staff on email correspondence is useless

My enquiry was dealt with and I got the information that I needed with an outcome that is acceptable for the time being under the current circumstances which is out of their control Show details
Travel Megastore
Travel Megastore   DM   
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Hi Sonja, thank you for taking the time to leave this review. Rest assured we want to make all of our members journey's as smooth as possible. If there is anything we can assist with, please reach out.

Rita
RitaSydney, NSW2 posts
 

Friendly and helpful service

I have been very frustrated with many cancellations (8 so far) but everyone has tried to be helpful in trying to sort out the web of Future Cruise Credits, Future Travel Credits, Future Cruise Deposits, transfer of bookings, refunds, certificate redemption/return etc. Through it all staff have been helpful and respectful. This is especially true of our agent Francis Paule who does what he can to get the best outcome for me. Show details ·  1
Ease of Booking
Camo's
Camo'sSydney Surrounds, NSW5 posts
 

An absolute static free experience!

An extra $50 account fee not mentioned previously, but we can live with that.17 day cruise from HNL to SYD exact same cruise & ship as our first, 37 cruises ago. Made more pleasant by your operative Jake. Show details ·  1
Transparency
Customer Service
Ease of Booking

Questions & Answers

Nabil K.
Nabil K.

Hi
How can I find your cruise consultants and their accreditation on your website thanks.

Travel Megastore
Travel Megastore   DM   
Paola F.
Paola F.

Any information about cruise megastore 2 for 1 vouchers? Are they worth buying?

Travel Megastore
Travel Megastore   DM   

Hi Paola, thank you for reaching out to us. We do have a 241 rewards program and if you would like some more information please contact us on 1300 859 861. We look forward to hearing from you.

Yvonne K.
Yvonne K.

Just read the reviews after joining up for 241. I am a bit nervous about you deals. How can I be certain you have my best interest at heart?

Travel Megastore
Travel Megastore   DM   
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