Travel Megastore

Disappointing and Very Stressful – Booked a cruise boat trip to Fiji that we saw on line. 1/They put our birthdates around the wrong way. 2/Didn`t give our passports numbers to the cruise co to generate an E-Ticket 3/ When we booked this trip was asked was this a special occasion and we said yes a special birthday, and was told there will be something in the cabin for when you… Read more

arrive on board ( NOTHING) 4/Forgot to organize our onboard credit spending money. We have received no Apology or any explanation.

Ghosted – I have been ghosted by the Holiday Wizard )HW) who was handling my booking. The whole process has been confusing. The Company uses different names, ICE, Discover365, OVC, I phoned to book an advertised NYE package for Sydney, however HW could not find. HW ended up piecing every item separately and told me to book my own flights. He was very… Read more

hard to understand on the phone and after 5 calls, as HW needed to check information, I was very confused. HW demanded the deposit before sending out the quote, I should have not paid it but I did and that meant I was trapped. After many requests I received the quote that had a membership fee that I did not want. I found the NYE price $600 cheaper but to cancel it would cost lots of $$$ in fees. The Invoice sent to me by HW (their invoice from Viva Holidays showing their $659.70 commission) states the balance is to be paid by 28/08 but HW insisting balance of whole package is not due 20/09. I can see there will be problems ahead. I tried to phone Travel Megastore to speak to someone else but had no luck explaining my dilemma. I so wish I had not used this company.

Mega Cruise Store have restored my faith – EDIT 26/01/20 - Mega Cruise Store investigated and resolved my issue with their affiliate Shore Excursions and I was issued the refund I requested. Though Shore Excursions Tours are excessively priced I can confirm that Cruise Mega Store who works with them actioned my complaint in a timely and professional manner and this was resolved to my… Read more ·  4

satisfaction. This has restored my faith in Cruise Mega Store and I am willing to book with them in the future. Though Cruise Mega Store do not control the pricing of Shore Excursions - they do recommend booking through them and I hope that as a result of this they do look into the excessive charging and ensure they are more reasonably priced in the future or that they look into using another tour booking company. Thank you Mega Cruise Store for your prompt and professional action in this matter. End of edited feedback.

Cruise Mega Store (Shore Excursion Group/Travel Megastore) overcharge on tours booked through them by up to 65%. They claim lower prices than cruise lines and by far that is not the case. Napier prison tour overcharged by 65% as was $33 but actual price should have been $20, In the Footsteps of the Lord of the Rings overcharged 40% which equated to $126 overcharge and Hobbiton Express overcharged by 14% which equated to $79. As they CLAIM lowest price guaranteed I have requested a refund of these overcharges twice now and so far they have ignored me. We missed two ports due to severe whether conditions and as per their terms they FINALLY refunded us the tours but it was a painful and drawn out process that they delayed and made us provide evidence (should NOT be necessary for US to give them evidence - do they not have contacts with the cruise line they can verify missed ports with???). I can say I did eventually get the money back though. If you want to book a tour go directly through the cruise line or the tour company themselves as you will save yourself hundreds as I unfortunately found out. Also - you can never get them on the phone as they are not located in Australia and the office was always closed when I called. They will however reply to emails (unless that email is asking for a refund of overcharges as I am still awaiting a response to this).

cruise booking for 2021 – the booking was handled efficiently the consultant was very pleasant and nothing was to much trouble for her. The whole process took less than 5 hours from start to completion, we were saved some money on our fare which is great have not made the trip yet. The overall cost was very competitive and we will be booking with this consultant again in… Read more ·  2

the future.

November 12th 2019 Update: cruise booking for 2021

Booking was done efficiently and very professionally by Isabella Clarke. We are cruising to Tonga and back from Brisbane. As we have not done the cruise yet cannot say whether it will meet our expectations but hope it will. Until we actually travel we are unable to answer any more of the questions. We were extremely happy with the service and the speed with which Isabella handled our booking we will most certainly book with her again, Isabella showed her enthusiasm for the job she was doing and we will be recommending her to our friends and relatives when they are next booking their cruises. Our very heartfelt thanks to you Isabella.

Very recommendable company to deal with – I booked a cruise for 4 people bound for Vanuatu/New Caledonia for next year, thru the help of one of their agent Ms. Elena Tchepourko, she made sure that we got all of our request as this is the 1st time for our friend to be on a cruise. As per advertised, we didn't encountered additional fees and she explained to us everything . Show details ·  1

My consultation – Great staff, Eti Agarwal. She was clear, fast and sufficient in giving information. She understood my needs very clearly and responded accordingly. My waiting time is horrible and I waiting about 1 hour to reach Eti. This happens every time I contact Mariott vacation club. Despite mentioning this issue every time your management does not seem to appreciate and hire more staff. We pay a lot and not receiving proper service. Show details ·  1

Booking made easy – Just booked a river cruise in Europe. Jake understood our travel needs and actively found solutions. No unexpected items or costs incurred. Jake communicated well with clear emails and phone conversations. Despite the time differences the process was quick and comfortable. Show details ·  1

Helpful service – Thanks to Jake Del Santos for keeping us in the loop. Either by phone or email. She finds out all relevant information and passes it on to us straight away. Makes the process very easy. Show details

The chats staff is good. The staff on email correspondence is useless – My enquiry was dealt with and I got the information that I needed with an outcome that is acceptable for the time being under the current circumstances which is out of their control Show details

Scammers? – I got one of those unsolicited SMS texts too. So dubious...after all, I have never dealt with Travel Megastore before so how do they know when my birthday is, let alone who I am?! Certainly not a good way to gain business as I, for one, do not make a point of falling for scams.

Travel consultant Jake provided top class service – Before CoVID I had a fantastic cruise booked in the Mediterranean.Cancellation was easy.Jake the travel consultant was informative & most helpful in finding another cruise to book.Would recommend this service.The follow up was regular but not intrusive. Show details ·  1

Friendly and helpful service – I have been very frustrated with many cancellations (8 so far) but everyone has tried to be helpful in trying to sort out the web of Future Cruise Credits, Future Travel Credits, Future Cruise Deposits, transfer of bookings, refunds, certificate redemption/return etc. Through it all staff have been helpful and respectful. This is especially true of our agent Francis Paule who does what he can to get the best outcome for me. Show details ·  1

An absolute static free experience! – An extra $50 account fee not mentioned previously, but we can live with that.17 day cruise from HNL to SYD exact same cruise & ship as our first, 37 cruises ago. Made more pleasant by your operative Jake. Show details ·  1

Excellent support for my needs – Great support especially around my mobility requirements. Getting the correct cabin and having good advice made this easy work. I am looking forward to my getaway. Brilliant comms with our agent Show details ·  1

Good service – Our agent Francis Paule once again was a great help in suggesting a Cruise for us to use our future cruise credit in 2022 so it would not expire. Very happy Show details ·  1

Great service, very efficient – Was very easy to book my 241 cruise deal, used my voucher and got a good deal on a mini suite, cannot wait to go on our advenure, have missed cruising during Covid, bring on 2023 Show details ·  1

Great very helpful – Rebooked a cruise that had been cancelled. Very helpful . Sick of doing reviews Haven’t got much to say They we’re very helpful explained everything to me up graded us. It was easy to rebook Show details ·  1

Absolutely worst customer service experience of my life >>> do not buy from this company they are liars and thieves – I paid for 2 x 2 for 1 (241) cruise certificates from Cruise Megastore pre Covid. Long story short, I never got my money back and was told by a high level exec at the company (after escalating my complaint) that I won't get my money back unless I qualify as being in a financially vulnerable position. I can't get my money back. They said their… Read more

financial team would write me an email. This is a scam. Its just an excuse to get off the phone and they never write back. They tried to sell me a new programme and take more money from me instead. These people need to be be apprehended for their underhanded business tactics. A senior staff member told me on the phone that her Dad died of Covid and were all struggling. I found myself apologising to her... but after getting on the phone I understood they simply got away with not addressing my complaint. It's not professional nor is it fair to use guilt as a tactic to take peoples money with no service or product being reciprocated. I am cornered with these people . All I can do is tell you not to use them, trust them or even entertain them. I really hope the Australian Department of Fair Trade does something about this company. Never, ever use this company, please!

Worst Company and Full of Excuses – Booked a 3 day cruise from Melbourne to Sydney in November 2019. This was to be a sample cruise to bigger and better things. Then COVID happened and the cruise was cancelled. Still to this day I am fighting to get my monies refunded. I received a minimal refund only because I chased it up towards the end of last year. Still waiting to get the… Read more

remainder of my monies. Excuse after excuse after excuse. Quick to take your hard earned $$, but on no hurry to return it... Still waiting

Unsolicited text messages and dubious "offers" – Received an unsolicited SMS from this company with a birthday "offer" of $365 travel credit. Very dubious practices involved, the number the SMS came from has well over 100 complaints on just one site. They say they are IATA accredited yet provide absolutely no details.

Poor product and worse customer service – They sell deals easily found elsewhere without the 241 ''offers''. Do your homework before you fall victim of this scam company. Considering reporting to ACCC for false representation of their products. Their customer service appalling . Show details

the 241 offer,$1000 deposit being 50% of total price. Wasnt told this when I paid $400 for 241 membership. A ripped off – I feel The 241 voucher is a scam. Non transparent. When I brought it sales person said mega cruise store has all offers other agents offer, but actually don’t. Can get same holiday through local travel agent cheaper and perks. Show details

It’s like candy” once you start you will never stop” – My partner and I usually book our own cruises through travel megastore online. But I had a small problem with booking this time Heather Shane to the rescue thank you so much you were very prompt to contact us with so much help and I can’t believe you even got our deal cheaper than what we were Already getting it for ,then setting us up with some… Read more

free money on 365 thank you so much Heather we appreciate your work. Look forward to booking our next holiday with you. Steve & Nicola

Excellent – We were booked to leave Brisbane on the Pacific Dawn on the 14/03/20. Unfortunately the cruise was cancelled due to coronavirus. I phoned Cruise Megastore and spoke to Matt Wilson to see if we could get a refund. Matt contacted P&O on our behalf, forwarded an email containing a P&O form for us to complete in order to get a refund. Matt was extremely efficient and helped with any queries we had. It was a pleasure to deal with him. Show details ·  1

Booking without Pressure! – Heather our Consultant was super helpful when I rang in relation to a special offer. I was not in a position to make the final decision on the first phonecall, and that was respected. All relevant information was emailed and I was able to digest it in my time. When I was ready I replied to the email and Heather called me promptly and I booked the trip. Now we are just waiting now under the ship sails - literally! Thanks Heather. Show details ·  1

Easy booking – No extra fees. I was called immediately upon online enquire. Naveen Kumar was extremely helpful. Booked 2 rooms next to each other on Sapphire Princess 3 day cruise. Cost was only $881 for 3 people with $150 voucher for on board spending. Met all expectations. Highly recommend. Show details ·  1

Great response and service – All explained very well - Belinda was very efficient and helpful, including good follow up and responsiveness. This includes a offer for travel insurance which I’ll take up soon. We look forward to our cruise in April. Show details ·  1