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Travel Megastore
Booking made easy
Just booked a river cruise in Europe. Jake understood our travel needs and actively found solutions. No unexpected items or costs incurred. Jake communicated well with clear emails and phone conversations. Despite the time differences the process was quick and comfortable.
Helpful service
Thanks to Jake Del Santos for keeping us in the loop. Either by phone or email. She finds out all relevant information and passes it on to us straight away. Makes the process very easy.
We hope you enjoy your well deserved holiday, Jenny, and thank you for leaving a good review. We will certainly let Jake know of your comments. We look forward to helping you again with any future adventures!
Travel consultant Jake provided top class service.
Before CoVID I had a fantastic cruise booked in the Mediterranean.Cancellation was easy.Jake the travel consultant was informative & most helpful in finding another cruise to book.Would recommend this service.The follow up was regular but not intrusive.
Thank you very much Marina for taking the time to post this great review!
We work hard to offer the best deals to our valued members, and to stay on top of evolving situations, so we are happy to see...
The chats staff is good. The staff on email correspondence is useless
My enquiry was dealt with and I got the information that I needed with an outcome that is acceptable for the time being under the current circumstances which is out of their control
Hi Sonja, thank you for taking the time to leave this review. Rest assured we want to make all of our members journey's as smooth as possible. If there is anything we can assist with, please reach out.
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- 2 reviews
- 5 likes
Friendly and helpful service
I have been very frustrated with many cancellations (8 so far) but everyone has tried to be helpful in trying to sort out the web of Future Cruise Credits, Future Travel Credits, Future Cruise Deposits, transfer of bookings, refunds, certificate redemption/return etc. Through it all staff have been helpful and respectful. This is especially true of our agent Francis Paule who does what he can to get the best outcome for me.
Hi Rita, we are so sorry to hear this and certainly hope there will be no more cancellations! Francis will be so pleased to hear this great feedback and we thank you for taking the time to write this.
- 2 reviews
- 3 likes
An absolute static free experience!
An extra $50 account fee not mentioned previously, but we can live with that.17 day cruise from HNL to SYD exact same cruise & ship as our first, 37 cruises ago. Made more pleasant by your operative Jake.
Thank you so much for taking the time to provide us your feedback and we are so pleased to hear of your positive experience with our agent, Jake. We will be sure to pass this on!
Excellent support for my needs
Great support especially around my mobility requirements. Getting the correct cabin and having good advice made this easy work. I am looking forward to my getaway. Brilliant comms with our agent
Thanks for the great review, Neil! We are thrilled you’re so happy with your recent experience. We'll be sure to pass on your positive feedback, and we hope you have a fantastic holiday!
- 3 reviews
Good service
Our agent Francis Paule once again was a great help in suggesting a Cruise for us to use our future cruise credit in 2022 so it would not expire. Very happy
Thank you for taking the time to leave feedback, Christine. We are very pleased to hear that you are happy with your experience! We will certainly let Francis know of your comments, and we can’t wait to help you book your next holiday.
- 2 reviews
Great service, very efficient
Was very easy to book my 241 cruise deal, used my voucher and got a good deal on a mini suite, cannot wait to go on our advenure, have missed cruising during Covid, bring on 2023
This review made our day, thanks for taking the time to share. We hope you enjoy your well-deserved holiday!
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Great very helpful
Rebooked a cruise that had been cancelled. Very helpful . Sick of doing reviews Haven’t got much to say They we’re very helpful explained everything to me up graded us. It was easy to rebook
Hi Chris,
Thank you so much for taking the time to provide this feedback and we are so pleased to hear you are happy with your experience. If you need any further assistance, please don't hesitate to contact us.
Thank you.
Scammers?
I got one of those unsolicited SMS texts too. So dubious...after all, I have never dealt with Travel Megastore before so how do they know when my birthday is, let alone who I am?! Certainly not a good way to gain business as I, for one, do not make a point of falling for scams.
Thanks for letting us know about this and we understand if you would like to be removed from our travel related promotions. You can opt out at any time by contacting us on 1300 859 861. - Travel Megastore Team
Absolutely worst customer service experience of my life >>> do not buy from this company they are liars and thieves
I paid for 2 x 2 for 1 (241) cruise certificates from Cruise Megastore pre Covid. Long story short, I never got my money back and was told by a high level exec at the company (after escalating my complaint) that I won't get my money back unless I qualify as being in a financially vulnerable position. I can't get my money back. They said their financial team would write me an email. This is a scam. Its just an excuse to get off the phone and they never write back. They tried to sell me a new programme and take more money from me instead. These p...
Read moreeople need to be be apprehended for their underhanded business tactics. A senior staff member told me on the phone that her Dad died of Covid and were all struggling. I found myself apologising to her... but after getting on the phone I understood they simply got away with not addressing my complaint. It's not professional nor is it fair to use guilt as a tactic to take peoples money with no service or product being reciprocated. I am cornered with these people . All I can do is tell you not to use them, trust them or even entertain them. I really hope the Australian Department of Fair Trade does something about this company. Never, ever use this company, please!We really appreciate you taking the time to leave your feedback and we are sorry to hear your experience hasn’t been everything you expected it to be. We would love the opportunity to discuss this further - a representative will be in touch shortly.
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- 2 reviews
- 1 like
Worst Company and Full of Excuses
Booked a 3 day cruise from Melbourne to Sydney in November 2019. This was to be a sample cruise to bigger and better things. Then COVID happened and the cruise was cancelled. Still to this day I am fighting to get my monies refunded. I received a minimal refund only because I chased it up towards the end of last year. Still waiting to get the remainder of my monies. Excuse after excuse after excuse. Quick to take your hard earned $$, but on no hurry to return it... Still waiting
Hi Colin,
Thank you for your review, we are so sorry to keep you waiting. Due to the high volume of enquiries we have had in regards to our members travel plans/COVID cancellations we are experiencing...
Hi Cruise Megastore. I have contacted your company. Given the response, and excuse after excuse after excuse made me write this review. No I won't be calling again because you get the same response so I will not be wasting my time.
Hi Colin,
I’m sorry you feel we have not met your expectations, our team will continue to process account refunds as quickly as possible. Should you like to receive any further update we welcome your call at anytime.
Travel Megastore team
refund
After informing us in October 2020 our December cruise has been cancelled they said would you like a credit or refund. We asked for a refund of monies paid, After several calls all saying we are looking into it we still have no refund and its April 2021, they are now saying we requested a credit which is definitely not true !!! they just do not want to give back refund have now called ACCC.
Good afternoon Olive, thank you for your review. Please reach out to us via email at info@travelmegastore.com.au so that we can organize for the right person to contact you and discuss further. Thank you.
- 2 reviews
- 2 likes
Unsolicited text messages and dubious "offers"
Received an unsolicited SMS from this company with a birthday "offer" of $365 travel credit. Very dubious practices involved, the number the SMS came from has well over 100 complaints on just one site. They say they are IATA accredited yet provide absolutely no details.
Thank you for leaving your feedback. We would like to discuss this further with you and answer any questions you may have. Please reach out to us via email at info@travelmegastore.com.au. Thank you.
Questions & Answers
Any information about cruise megastore 2 for 1 vouchers? Are they worth buying?
Hi Paola, thank you for reaching out to us. We do have a 241 rewards program and if you would like some more information please contact us on 1300 859 861. We look forward to hearing from you.
Just read the reviews after joining up for 241. I am a bit nervous about you deals. How can I be certain you have my best interest at heart?
Hi Yvonne, We can guarantee that we will provide you with the best deals in the market when booking your cruise and certainly do have your best interests at heart. Depending on what you book you can l...
Read moreiterally save yourself thousands of dollars. As your sales consultant would have mentioned the TwoforOne pricing is based on the first passenger paying the original cruise fare plus government fees and port charges. The 2nd passenger pays just government fees and port charges. These government fees are required to be paid by law. If you have any further concerns, please do not hesitate to contact us. There are always fantastic deals around and they chnge daily so make sure you read your TwoforOne emails and regularly check out the site.
What IS 241? Some reviews are not complimentary and this makes me nervous re my current booking for cruise in October on acific Dawn.
The prices i was told by 241 rep did not match the over the top prices on their site. I kept getting told management would be in touch with me in 24 to 48 hrs.that was the end of last year. Still no ...
Read morecontact. I told them i wanted my $ back. They dont get back to you and when they do its just another rep saying sorry cant help. Management will be in touch in 24 hrs. Rubbish. Would not recommend.
I have co concluded my booking for the cruise on pacific dawn and have found the travel consultant, Danielle, very helpful. I feel completely confident that all has been handled with professionalism. ...
Read moreMy only concern would be in trying to make phone contact I found I was put through to a call centre in the Philippines However once I emailed Danielle she was very prompt in phoning me backGet an answer from our members and Travel Megastore representatives
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Hi David,
We are so pleased to hear you are happy with your experience and that Jake was able to assist you. We will be sure to pass this positive feedback onto Jake and the team.
Thank you.