Travel Online

Due to age , coronavirus and advice of the government accommodation was cancelled and a refund was requested. I cannot travel at any other time. Was told no refund only a credit. The hotel has not been paid for this money as I have a checked, it i still held by Travel Online but they wont refund it, only wish to provide a credit which is no good to me. Would not have booked if I had known that there was no refund. This is simply greedy tactics, take your money but no refund . Very bad business indeed. It was booking reference QW4255952

They are not looking after customers during convid 19. I’ve been told I have to wait 12 weeks for a refundable accommodation booking. I understand they have many customers affected but should be looking after the welfare of each customers situation which is different in each case.

Excellent feedback to queries prior to trip which was excellent in current uncertainty. Very friendly people in stress free, lush landscape. Tours from resort were intimate and informative and resort was incredibly relaxing.

Travel online provided a great rate, slightly cheaper than the lowest competitor, but with loads of extras thrown in at massive value.
When we needed to change our booking, they helped us with multiple options and no fuss.

My husband and I recently booked a Bali getaway using Travel Online for the first time. We have traveled overseas extensively in the past and found Travel Online especially our agent Lisa professional, helpful. Travel online made this trip one of our most relaxing stress free experiences. We look forward to using Travel online for future holidays.

From original booking till we arrived home the whole process was seamless. Every thing offered met our expectations, including, pricing, bonus offers airport transfers etc. Would definitely recommend TravelonLine to anyone considering booking a Holiday.

Booked a 5 nights accommodation in Vanuata, I had already purchased flights and made own arrangements for transfers, although the deal listed transfers as included it was easy to make changes to tailor to my wants and needs and the service was so efficient and easy to communicate with. Reservation and payment was quick and easy, accommodation was fantastic and great value. Would definitely book again.

We booked a five night trip to Bali. We had some queries about different flight options, and Lisa from travelonline.com answered our queries and helped us choose the best flight/accommodation package for us, including transfers. Costs were as quoted and there were no unexpected, additional costs. Good service.

Met nearly all expectations -one error in advertising stated free flow beer between 5-6 daily but in fact only given voucher for 1 hour free flow beer for 7 nights

Contact from Rhiannon before we left was easy to understand and received well when we got to Bali!
Highly recommended to everyone we meet!
The Kirana Hotel Canggu staff were friendly and professional!

Our booking exceeded our expectations and we'll definitely use them again! Our agent, Poi Mellon, is worthy of particular mention as she provided great service and responsiveness. We are thankful for a great holiday we had been looking forward to for a long time!

Service to book my holiday was fantastic. Prompt reply emails and all the information I needed. Was very impressed. However I emailed Travel Online requesting some changes to flights 2 months out from the holiday and it is such a struggle to get anyone to email me back. I emailed 2 people and heard nothing so emailed the main email and someone got back to me but now have been waiting a week for a quick response to my email. Very disappointing and I would think twice before booking with Travel Online again because of their after sales service.

It had been a while since we had done any travel so I was initially a bit nervous, but this system was so easy to use and help was just a phone call away not just online by yourself. We booked a trip for half the price we were going to in the travel agent. Booking was simple. Payment was straightforward and we had a ball. Anytime I called the staff were helpful and nothing was too much trouble. Will definitely use this service again for our next trip.

Everything went like clockwork. The transfers were there and on time. We upgraded our flight to Fiji Air, amazing service! No additional fees. I booked during click frenzy so I used the coupon to upgrade to Fiji Air. So much better than Jetstar.

This package is highly recommendable. It includes airport transfers, most amazing buffet breakfast and US$25 per day in food & beverage credits. The Mulia grounds are fantastic with lots of different pool areas. We especially enjoyed the Sky Bar with great drinks & delicious food. Will be booking this deal again in the future.

amazing company, really really helpful and nice! would book with them again. made booking our first holiday stress free! kept contact often and have us a gift for booking with them too. :)

Was hesitant to use online travel agent as always previously booked with well known agent ..
She was always so busy and often didn’t return our calls.
Couldn’t believe how easy it was to book holiday online and everything went smoothly..no hidden charges.

Seaworld Absolutely fantastic value and all the family had a wonderful time. Definitely be back and biking again. Agent is a great pleasure to deal with, no hassles at all.