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Travel Online

Reviews

(962)
(103)
(11)
(14)
(33)
  • Transparency
    4.8 (138)
  • Customer Service
    4.7 (178)
  • Trip Completed Yes (176) · No (8)
  • Ease of Booking
    4.8 (183)

Reviewer Photos & Videos

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Very efficient

published

Met nearly all expectations -one error in advertising stated free flow beer between 5-6 daily but in fact only given voucher for 1 hour free flow beer for 7 nights

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
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cottcamry

cottcamryPerth, WA

Included everything for a exceptional stay

published

Contact from Rhiannon before we left was easy to understand and received well when we got to Bali!
Highly recommended to everyone we meet!
The Kirana Hotel Canggu staff were friendly and professional!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
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1 comment
Travel Online
TravelOnline C.Travel Online

Hi Cottcamry We're so happy to hear you had such a great experience with us and enjoyed your time in Bali! We really appreciate your feedback and are looking forward to helping you book your next trip.

Their attention to detail and responsiveness was exceptional and professional.

published

Our booking exceeded our expectations and we'll definitely use them again! Our agent, Poi Mellon, is worthy of particular mention as she provided great service and responsiveness. We are thankful for a great holiday we had been looking forward to for a long time!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
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1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Michael! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Sue

SueMetropolitan Adelaide, SA

After Sales Service - Disappointing / frustrating

published

Service to book my holiday was fantastic. Prompt reply emails and all the information I needed. Was very impressed. However I emailed Travel Online requesting some changes to flights 2 months out from the holiday and it is such a struggle to get anyone to email me back. I emailed 2 people and heard nothing so emailed the main email and someone got back to me but now have been waiting a week for a quick response to my email. Very disappointing and I would think twice before booking with Travel Online again because of their after sales service.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Cruise, Flights and Insurance
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1 comment
Travel Online
TravelOnline C.Travel Online

So easy - cheaper than using local travel agent

published

It had been a while since we had done any travel so I was initially a bit nervous, but this system was so easy to use and help was just a phone call away not just online by yourself. We booked a trip for half the price we were going to in the travel agent. Booking was simple. Payment was straightforward and we had a ball. Anytime I called the staff were helpful and nothing was too much trouble. Will definitely use this service again for our next trip.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
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1 comment
Travel Online
TravelOnline C.Travel Online

Hey There! We are very happy to hear you had a great experience with us and enjoyed your holiday! We look forward to helping you book your next exciting trip.


Sharon Schruba

Sharon SchrubaSydney Surrounds, NSW

  • 2 reviews

travelonline is a great company!

published

Everything went like clockwork. The transfers were there and on time. We upgraded our flight to Fiji Air, amazing service! No additional fees. I booked during click frenzy so I used the coupon to upgrade to Fiji Air. So much better than Jetstar.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
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1 comment
Travel Online
TravelOnline C.Travel Online

Hi Sharon, We're so happy to hear you had such a great experience with us and enjoyed your holiday. We really appreciate your feedback and are looking forward to helping you book your next trip.


Travelonline Mulia Bali Package

published

This package is highly recommendable. It includes airport transfers, most amazing buffet breakfast and US$25 per day in food & beverage credits. The Mulia grounds are fantastic with lots of different pool areas. We especially enjoyed the Sky Bar with great drinks & delicious food. Will be booking this deal again in the future.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Sue, we're so happy to hear you've had a great holiday in Bali at The Mulia. We really appreciate your feedback and are looking forward to helping you book your next trip.


grace

graceSouth East Queensland, QLD

amazing!!

published

amazing company, really really helpful and nice! would book with them again. made booking our first holiday stress free! kept contact often and have us a gift for booking with them too. :)

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Grace! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

John and Joy

John and JoySouth East Queensland, QLD

Trouble free booking

published

Was hesitant to use online travel agent as always previously booked with well known agent ..
She was always so busy and often didn’t return our calls.
Couldn’t believe how easy it was to book holiday online and everything went smoothly..no hidden charges.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi John & Joy, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Family getaway

published

Seaworld Absolutely fantastic value and all the family had a wonderful time. Definitely be back and biking again. Agent is a great pleasure to deal with, no hassles at all.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Peta, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.


Karina

KarinaHunter Region, NSW

Best easy service

published

Using the Travel online service for booking our holiday was simple and easy and when speaking to a representative was accommodating and able to facilitate our requirements. Would use again

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Karina! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.


Debbie Geen

Debbie GeenIllawarra, NSW

Most relaxing and enjoyable holiday that I have been on

published

This holiday exceeded my expectations to Heron Island. We had a superb room with aircon and a TV which we were not expecting. Service was fabulous. Very professional. Travel Online were very easy to communicate with and looked after most things.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Debbie, We're so happy to hear you had such a great experience at Heron Island, it is a beautiful resort! We really appreciate your feedback and are looking forward to helping you book your next trip.


Hedle H.

Hedle H.Mid West, WA

Excellent service and easy to use

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Hedle, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.


Perfect and highly recommended

published

Booked my travel to Fiji and i live in New Zealand - was a hassle free and extremely efficient service by this team. i would definetly use them again. clear information and no hidden fees etc. Lisa is amazingly efficient in her work. Thanks again.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Sam! We are very happy to hear you had a great experience working with Lisa to create your dream holiday. Looking forward to helping you book your next trip.

Kayla K.

Kayla K.Perth, WA

Highly recommend!

published

Great experience using this company I was sceptical at first at how cheap the price was for the holiday packages thinking it was too good to be true. Everything went perfectly and all staff were very helpful!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Kayla, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Neil L.

Neil L.Far West, NSW

Second Trip organised by Travel Online to Bali

published

Booked with Travel Online to Bali in November Great Trip to Kuta and on return Booked again for Quick Trip before Christmas to Ubud Consultant was great and serviced our needs. Great Job

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Neil, We're so happy to hear you had such a great experience with us and enjoyed your trip to beautiful Bali! We really appreciate your feedback and are looking forward to helping you book your next trip.


Peter Mott

Peter MottWide Bay-Burnett, QLD

EXCELLENT CUSTOMER SERVICE

published

Booked a family holiday to Phuket through Travel Online. It was very easy to do and the customer service I received was fantastic. After confirming my booking online I received a call from Lisa firstly thanking for my booking but also advising that they may be more preferable flights available for me and the family. Within minutes Lisa sent through other flight options which in fact were better then what I had initially booked. Our holiday was wonderful, everything went smoothly, there wasn't a single thing that we were disappointed with. A big thank you to Lisa and the team at Travel Online.

Peter & Robyn

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Peter! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.


Was great experience booking through travel online.

published

We booked our holiday to fiji through travelonline. Was a wonderful experience for the whole family. The packages included was really good and was a really smooth and hassle free experience

Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Rikesh! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.


Sheri

SheriQueensland

  • Verified customer

Hassle Free!

published

We booked a 7 night all inclusive package to Samoa with Travel Online. Answered all our queries in a prompt manner and organised everything down to the final details, hassle free. They were very competitive with their pricing and no hidden cost. They kept us up do date with any changes to our itinerary and health alerts. I would highly recommend Travel online and will be definitely using them again for our future travels.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Hi Sheri, We're so hear you had such a great experience with us and enjoyed your trip to beautiful Samoa! We really appreciate your feedback and are looking forward to helping you book your next trip.


Kevin H

Kevin HSouth East Queensland, QLD

Excellent Service

published

We booked all inclusive 9 days in Phuket and 4 days in Singapore with TravelOnline and everything ran smoothly. Excellent service and all the paperwork was sorted easily in time. Will definitely be booking with them again. Thank you to Rachelle and all the crew there.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights, Insurance and Tour
See all answers
1 comment
Travel Online
TravelOnline C.Travel Online

Thanks for your feedback Kevin! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.


Page 1 of 57

Questions & Answers

Kym P.

Kym P.asked

Can u pay holidays off?

2 answers
Travel Online
TravelOnline C.Travel Online

Hi Kym, we have a few different payment options. You can find more information about them here: https://www.travelonline.com/payment-options

Neil L.
Neil L.

Yes you can with HSBC Card 12 Months Interest Free


Princesssassyxox

Princesssassyxoxasked

I have a $100 voucher for travelonline.com and want to use it to stay at a hotel in my city but at checkout there's no option to input a voucher or gift card. Please help.

1 answer
Travel Online
TravelOnline M.Travel Online

Hi There, Please contact our reservations team on 1300 883 887 and they will be able to assist you with your booking.


Josephine E.

Josephine E.asked

I would like to tour Australia

No answers

Get an answer from our members and Travel Online representatives

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