Great package to Phuket!
TravelOnline was so obliging when we kept asking for different options and provided us with several choices. Our package was ideal and great value. Beautiful buffet breakfast daily overlooking a pristine clean beach. TravelOnline provided all the information we needed to make this a perfect mother daughter holiday. Definitely can’t wait to book our next adventure.
Great customer serviice
Great package provided to Bali for a group I'd 6 Adults and 4 Children
Every thing went to plan as Itinerary with no hecups at all
Will use TravelOnLine with Future Travel
Travel online has fantastic service. They Helped plan our 7 Night trip to Fiji and made everything so much easier. I didn't have to worry about anything! Will Definitely be using them for our next trip.
My only regret ... we didn't stay long enough!
Travelineonline was brilliant. Everything about our 7 night holiday in Bali was great and I put it down to the brilliant package we got from Travelonline. Hotel was lovely, staff were friendly and hard working, food was amazing and absolutely delicious! I would recommend this Hotel Nikko to anyone wanting to visit Bali for couples and families alike.
Travel-online - best I've found for service and reliability.
Travel online gives a brilliant service. I was impressed at the promptness and efficiency of their replies to my emails and requests. I was also impressed with their manner of responding to questions etc. I have already recommended them to a friend and two people on holiday. I will certainly be using them again. I travel a lot and I like the idea of being treated as a person, not just another number. They certainly fulfil that requirement for me.
Amazing prices and very professional
Have used Travel Online a couple of times when booking holidays in Thailand. I always do lots of research for the best price and Travel Online always have competitive packages (and extra inclusions) and sometimes are cheaper than booking flight and accommodation separately. Customer service for transfers and tours was on time and very professional. Will definitely use again and can highly recommend to others
2 family holiday for 10 days in Fiji. No issues with everything booked and confirmed. Transfers and bonus items all redeemed without any problems. Great experience all round and will definitely use again.
Gav and Linda
Will book again and again!!!
We booked a family holiday to Bali and were so surprised at how easy it was. Everything was done and secured with no need for deposits or credit cards as bonds etc. The deal we chose was excellent quality for what we paid and we were able to alter the entire deal to suit our family without any extra charges. We decided to stay an extra night in bali at another hotel that we booked privately and the travel online team happily arranged for our transfer to the airport to collect us from our new hotel a day later with no extra charge or worries. So happy with the service and the quality of travel deals we recieved with our booking..... can't wait to book again :)
Amazing service from Cindy
Absolutely outstanding service from Cindy who was able to get an upgrade for our cruise cabin at no extra cost. Highly recommend Travelonline and a huge thank you to Cindy for her amazing service.
K L W
Service was prompt and helpful. We had a fantastic holiday and it was great knowing everything had been taken care of in advance. We amended booking to include private transfers with no problems.
We have booked all our trips with Travelonline and have never had any problems. Very helpful and prompt with queries, easy to adjust booking. Would definitely recommend Travelonline, so easy to book with
Great way to book a holiday
We booked a lovely hotel in Karon Beach, Thailand. The booking procedure was very easy with great communication via email along the way.
The hotel itself was very nice, clean. We booked the most expensive room type (pool access room). Unfortunately the website did not state that this part of the hotel has no lift and 50 stairs had to be negotiated everytime you left the room (other than via the pool). We changed room types and contacted travelonline for an adjusted price. Very easy to deal with
We always check our bookings before we check in and have always found everything what we expect and have had no problems
We have booked before and had to cancel and the agent was very helpful and pleasant and have always trusted their advice. Sometimes we get extras and we value their help
April 22nd 2019 Update: always reliable
we had a stay at the crown metropol in perth and it was perfect. it was a very cold wet weekend but you would never notice it everything went as planned
Hotel was good. Clean and good choice of food for breakfast. Only down sides were the airport transfers to the hotel didn't turn up,the airconditioner was set to one temperature and the shower drain was blocked.
So easy to deal with
Made our trip simple and easy
Heaps of added extras , great communication and easy to deal with. Will definitely refer to friends and will use again. Couldnt fault their service and cant wait to go on our next trip with them
First time user of Travel Online recommended by a colleague.
First time user here. I was recommended by a colleague to use Travel Online to book my vacation. I checked it out, looked at places and booked. I didn't think twice about spending time on researching A,B and C. I let Travel Online help me with that, coordinate all these things and the end result, everything played out legendary. I played everything by ear, didn't really concern myself on details and was in full vacation mode. My Travel Online consultant and their team did a great job in my opinion. They coordinated everything so I wouldn't have to. I just packed and jumped on a plane. Everything worked out extremely well and I had a wonderful vacation. The only real decisions I had to make was choosing a place to go... I guess that's half the battle. Will definitely use them again!
First time booking 100% online. I was very worried at first. Good communication and questions answered with in a reasonable time. Was told of other websites but definitely the cheapest and easiest by far. Would definitely use them again.
Voucher - never again!
As a gift, I received a travel online voucher and activating/using it has been very difficult - many emails and phone calls over 3 attempted bookings over months before I was able to finalise. At one stage company refused to honour the inclusion of breakfast but a package inclusive of breakfast was very clearly indicated - apology received after a few e-mails - by then the room price had risen by about the same cost as the breakfast. Beware of prices - one room had escalated by $90 in a matter of a few hours. However staff I dealt with were always polite and helpful - it is just a dreadful voucher system they are trying to deal with.
The people who gave me the gift voucher felt really bad for such a gift and have apologised many times after I explained the situation. My advice - if you are contemplating a travel gift voucher do not use Travelonline
First Family holiday overseas with Travel Online
First time using an online agent, and they didn't disappoint. Could not find another company who would match or do better then Travel Online. Loved all was inclusive, from the flights to the transfers to the resort.
can't wait for our next holiday where we definitely will be contacting Online Travel.
3 years - 3 holidays - all with bonuses
I've booked deals with travelonline 3 times now - I like to check and triple check other prices but they do always seem to have best deals. They do have some sort of price guarantee against Australian companies if you find a better deal.
Booking is simple online - choose and change all your flights, accommodation and extras, get a quote then a deposit. Great email communications or they answer the phone and your consultant will talk to you or someone else if they are unavailable will assist. After a while I changed my mind and changed booking to a different destination without an issue. Always get a bonus too.. (last trip chose the couples 1 hour massage)
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