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Travel Online
4.6 from 1,235 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    4.0 (236)
  • Customer Service
    4.0 (284)
  • Trip Completed Yes (231) · No (61)
  • Ease of Booking
    4.3 (284)
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HORRENDOUS COMPANY

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  • Transparency
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Travel Online
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Danny R.
Danny R.
Travel Online
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Nicole
NicoleSouth East Queensland, QLD

Made booking our holiday easy!

published

TravelOnline made booking our holiday very easy, I wouldn’t hesitate to book our next holiday through them :-)

  • Incentivised Review No
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SoSo
SoSoGreater Melbourne (Outer), VIC
  • 4 reviews
  • 4 likes

I would never use them again

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Gisele C
Gisele CSouth East Queensland, QLD

Great experience!

published

Amazing trip we had with Travel Online. Great service, experience. We had a fun trip.
Highly recommend.

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katherine
katherineGreater Melbourne (Inner), VIC

A horrible experience

published

We have tried for days to rebook a trip cancelled due to covid. Travelonline said there was no availability at the hotels, even though there was availability on their website. They have now cancelled the bookings without authorization. Insurance won't cover all our costs, so they have lost us thousands. They won't respond to messages or calls. This is causing unknown stress while we are meant to be recovering from covid. Completely unacceptable - would not ever recommend anyone booking with Travelonline.

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katherine
katherine

We have just received a call from Fiji airlines asking why we did not turn up to the airport - so it looks like you didn't cancel the flight and we currently have no credit for the airfares??

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Karen
KarenSydney, NSW
  • 2 reviews

Great Company To Deal With

published

Travel Online were great to book our trip to New Zealand through. Because of Covid our holiday had been cancelled and rebooked. They contacted us or returned phone calls when adjustments were needed. I can imagine they have been extremely busy but all our plans went along smoothly. Thank you to Kristy and her team.

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jaswel
jaswelSydney
  • 4 reviews
  • 4 likes

Super easy and tailor made to your needs

published

Booked trip to Fiji last October for trip in July this year. They met our expectations and more. Will definitely book with them again. Easy to speak to and very professional.

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jaswel
jaswel

No worries. We are looking into it for July again next year.

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Nikki I
Nikki ISouth East Queensland, QLD

A great holiday experience

published

A great experience booking through Travel Online, would definitely book through them again. We had a lovely holiday on Hayman Island and the whole process was easy to navigate. Can't wait for the next one!

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Stay clear.

published

Custer service is pathetic.stay clear of this company. I tried numerous calls and emails requesting some form of communication and received nothing. I would never use this organization again. W

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George
George

Spare me your genetic excuse. You have my number, if you really cared about people and the reputation of your business you would call.

Travel Online
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Hi George,

Thank you for PMing us with that extra info. I will have our Reservations Manager reach out to you to assist in getting this rectified.

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Lincoln
LincolnSydney, NSW
  • 2 reviews

Dodgy travel agent

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Lincoln
Lincoln

Ref: TOCS314202. Please give me my flight credit voucher and I want to book directly with Virgin Australia airline. The grief you have caused me, I don't want to continue that any further.

Travel Online
TravelOnline M.Travel OnlineSend a private message

Hi Lincoln,

Thank you for that information. I have passed on all of your feedback to our Reservations Manager who will be able to assist you.

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Anna M.
Anna M.Greater Melbourne (Inner), VIC

Holiday to Fiji on Castaway Island

published

It was an amazing holiday and was easy to book. Unfortunately once we’d paid, Virgin changed it’s direct flights from Sydney instead of Melbourne. We changed to Qantas and 6 weeks later haven’t received a refund.

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Anna M.
Anna M.
Travel Online
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Hi Anna,

Thank you for that information. I have passed this on to our Reservations Manager so that he can look into this for you and give you an update on when you can expect your refund.

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Steve G
Steve GPerth, WA
  • 2 reviews

Short getaway

published

Saw an ad for Daydream Island with Travel Online, booking process was easy. Email communication efficient, and had good inclusions added. Would happy to use them again if more specials were on offer.

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Exceptional service

published

A fantastic experience with Travelonline with our Fiji holiday. Everything was just as promised and worked like clockwork from flights to transfers, accommodation and meals. Communication was excellent and we were able to enjoy a relaxing holiday with all the work done for us by the great team at Travelonline.

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Great value

published

This holiday was a bargain, beautiful tropical Port Douglas, flights, accommodation really great, and a sunset sail, all part of the package. No hidden fees. Reliable local and affordable transport.

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Paul L.
Paul L.South East Queensland, QLD

Avoid at all costs

published

I don't know if this company is severely understaffed or what but the level of customer service is appalling. I've been trying for 3 Months to simply transfer some flight credits of mine held by travelonline to virgin so I can use them. First all you cannot ever speak to anybody as their phones are on permanent voicemail. You request a callback and you never get one. This leaves email, and responses take at least 3-7 days, usually not fully answering your question or getting something wrong, resulting in waiting another week for the next response. Absolutely worst experience I've had with a travel agent.

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Travel Online
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Paul L.
Paul L.
Travel Online
TravelOnline M.Travel OnlineSend a private message

Hi Paul,

Thank you for that information, I will pass this along to our Reservations Manager to assist you.

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Questions & Answers

Bhai R.
Bhai R.asked

Dear customer your electricity power will be disconnected tonight at 9:30 PM from electricity office. Because your previous month bill was not update .please immediately contact with our electricity officer 9334099425 Thank you

1 answer
Bhai R.
Bhai R.

Travel agent call me 9334099425

lisa D.
lisa D.asked

Hi I have been leaving messages and sending emails and no one is responding to call backs or emails, does anyone work here !!! I would like to change my booking before I pay my final deposit.

2 answers
Travel Online
TravelOnline M.Travel OnlineSend a private message
lisa D.
lisa D.

Thankyou Kristy has made contact

Ray T.
Ray T.asked

We have booked a holiday to Fiji for 21/07/22 the holiday is paid in full, I have emailed Holidayonline yesterday morning asking what to next, I have not had a response, can anyone tell me what i should do?

1 answer
Travel Online
TravelOnline M.Travel OnlineSend a private message
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