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Travel Online

Pefect service and assistance!

Great service provided. Our consultant assisted us greatly in our plans and everything was as it stated in our itinerary. Great choice of place to stay also - as a family of 4 we had an awesome time and will def use travel online again! Thank you so much

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
1 comment
Hi Bel, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Great relaxing holiday.

Everything went according to plan,which meant absolutely no stress at all. Two things that really impressed me,were that the flights included check in baggage,and that transfers to,and from the airport were included in the price,unlike most other packages on offer. Also the Centara Karon resort was fantastic,with great food,and fantastic staff. Would certainly recommend Travel online to anyone.

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
1 comment
Thanks for your feedback Terry! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Top service.

Travel online was excellent to deal with no problems at all . Only issue was with the two hotels in Thailand. We had to leave a substantial amount of cash at reception as a bond.No problem if you have a credit card but if you don’t ,like us you’ll need a bit of cash on you.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Insurance
1 comment
Hi Ricky, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

So easy

Really couldn't ask for a less stressful way to book a holiday. Communication & service was excellent. Definitely book through Hoot holidays again. Highly recommend Hoot holidays. Nothing was to much trouble.

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights
1 comment
Thanks for your feedback Tanmuz! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Quick and Easy!

Everything was as described! Could not fault the service and communication. We booked flights, resort, transfers and tours. All came together effortlessly. You really couldn’t ask for a less stressful way to book.

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Tour
1 comment
Thanks for your feedback Michael! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Great service

Our family of 5 wanted a skiing holiday in Queenstown. From my initial enquiry with TravelOnline to the actual holiday was so easy and the consultants are so helpful and friendly. They provided us with lots of information and guided us through the best deal for us. Highly recommend

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Insurance
1 comment
Hi Luisa, We're so happy to hear you had such a great experience with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Good consultants

We booked a holiday package to Phuket for a group of six of us. We were very happy with Travel-on-lines handling. All organised very well. Their local (Phuket) organisers were very good too.

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Tour
1 comment
Thanks for your feedback Sukumaran! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Phuket Graceland Resort & Spa

Good relabel and an honest Package.
The representative [Concierge] who came to meet us [Ms Grace] was helpful as well as the two drivers provided their services from and to the airport.
The package provided and costings were reasonable and affordable.
Hope to do more tours in the future depending on the package costings.
Will recommend for the others too.

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Tour

Great company to book your holidays through

No hidden costs good value for money, great service and so easy to book. What you see is what you get thanks travel online for a great experience in Thialand

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Tour
1 comment
We're so happy to hear you've had so many great experiences with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Fantastic!

Booked first family holiday, flights and accomodation. Very easy to select what worked for us. No hidden fees. Great service! Will be using again for future holidays and travel. Thank you!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Insurance
1 comment
Thanks for your feedback Tegan! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Wouldn’t book a holiday through any other company!

Fantastic service, great communication, swift confirmations and never had any problem with bookings for accommodation, flights or tours. Travel Online are top notch.
We just returned from our 4th holiday booked with Travel Online and had a hassle free relaxing holiday.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Tour
1 comment
Hi Deb and George, We're so happy to hear you've had so many great experiences with us. We really appreciate your feedback and are looking forward to helping you book your next trip.

Good value Thailand

Hassle free- no hidden costs
Easy to change holiday plans due to an emergency at home
Great value and choice of hotels
Quick response to any questions about flights, payment options
Positive experience overall

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights

Phuket Holiday Package

Fantastic service and a wonderful holiday. Great communication throughout the booking process. The all inclusive package saved us so much time, effort and money. Would definitely use this company again.

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Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Tour

A dream come true

We booked our first holiday overseas through travel online from start to finish they gave us support and our holiday was amazing Thankyou so much for you're support!! We ended up having the best holiday and everything went seamlessly i will definitely be booking through you guys again as i had nothing to worry about but having a great holiday which we did unbelievably!!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Car Hire and Flights
1 comment
Thanks for your feedback Rebecca! We are very happy to hear you had a great experience with us. Looking forward to helping you book your next trip.

Perfect

Flights, Accommodation, Bonus Vouchers and Hotel transfers all booked with Travel Online. 6 nights in Bali and it was a wonderful experience. Everything met with our expectations, no additional fees and companies involved had our bookings. Would definitely use this company again to book another holiday. Thank you for making our trip hassle free.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights

Staffs are not very friendly & impatient on the phone

I found that Travel online the staffs are not very friendly on the phone, I understand that they are busy, but for someone who's the first time book a holiday with them, they were very impatient. When you email them, they took a long time to reply and very unhelpful and at the end you still need to call them. However on the phone they just want to rush to finish the phone call, and didn't answer your question, i.e like changing the transfer time from airport to the resort, they keep telling me when you receive the voucher then will tell you, but nothing written on the voucher, and have to made two phone calls then finally someone tells you how to change it.

Customer Service
Ease of Booking
Trip Completed No
2 comments
Hi Jen, We are very sorry to hear that this was your experience. This is not the kind of service that we pride ourselves on and it is certainly something we would like to investigate further. If you don't mind, could you please private message us with your booking reference number and preferred contact details? Alternatively, our Reservations Manager Michelle would love to discuss this so that we can resolve this issue for you. You can contact her on 07 3804 8439 or PM us your phone number and we will get her to give you a call.Hello my booking reference No. TOCS281636. Thanks

Great people to deal with

Travelonline.com offered us the best rate on rooms at the Radisson Blu Fiji than what any other travel agent could offer. We had no surprise fees and were very impressed with their prompt responses and thorough planning. Very easy to make changes to our plans as the company were very accommodating.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Insurance

Excellent customer service

Great communication, excellent price, had small issues with online booking on my part, that was sorted the very next day. Will definitely use travel online in the near future. Excellent.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights

Great travel agent

I have now booked two holidays through Travel Online. The service is fantastic. Staff are helpful, knowledgeable, responsive and friendly. A very positive experience. I will definitely book my next holiday through Travel Online.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights

Great customer service!

They were very easy to use and we knew we were getting a great price! The support we received during and after the booking process was superb! Thank you for a wonderful holiday

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation and Flights

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Questions & Answers

When visiting Patong which is the best hotel to book and which is the best time of year to travel. I am in my 60’s and love very good accom.andservice when on holidays,
2 answers
Hi Sandra, November to February is the best time to visit Patong weather-wise as it is relatively mild and sunny with humidity levels dropping and temperatures cooling from the North East breeze. However flights and accommodation tend to be more expensive from November to February due to the favourable weather conditions over the holiday 'high' season. The low season generally occurs between March (After Chinese New Year) and October where flights and accommodation are much cheaper. In terms of where to say, we would recommend either Patong Merlin Hotel or Burasari Phuket. Both are located quite close to each other. Patong Merlin is very popular with the Australian market and is a larger resort but is not located on a hill like some other resorts in Patong, making it easy to get around. Burasari is another great option but is a smaller, more boutique property that offers a more intimate experience. It is also quite a flat property and smaller, so very easy to get around. If you'd like anymore advice or would like assistance in quoting and booking your holiday please give us a call on 1300 883 887 and one of our friendly consultants will be able to help.Thank you

hi all, thinking of booking a Holliday package to Bali. I want to know once I've payed for the Holliday (in full) including flights and accommodation at the quoted price, will I have to pay more if the prices go up on any of the flights or acomadation? or once I've payed for it, thats it? cheers
4 answers
Once I had paid that was it!Hi Ash, Once your booking is confirmed and paid that is it there are no extra hidden fees or price increases.Don’t go with this company, they don’t give back your deposit if you cancel with them.

Is worldaway as safe travel site
1 answer
Hi there, Worldaway is actually a competitor of ours so we are unable to comment on their reputation. We are able to assist you with booking your holiday and would be happy to help. Feel free to give us a call on 1300 883 887 or email info@travelonline.com

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