Travel Online

Disgrace of a company! I’ve never been treated so bad! I recently rebooked a holiday with this company using credit which they’ve held onto from a covid cancelled holiday over 2 years ago, trying to get this organised was nothing short of a nightmare! Firstly they booked us into the wrong resort, then they got my daughters name wrong on the airline ticket, mistakes get made but the problem was trying to get them to fix their mistakes! When you call them it’s just an answering machine which tells you to leave a message, it takes 3 days to get a...

TravelOnline made booking our holiday very easy, I wouldn’t hesitate to book our next holiday through them :-)

Booked with Travel online as they were offering good price holidays, advertised in a major national newspaper. Everything was fine until I needed to change the dates. When you contact them, their email footer says they'll take up to 3 days to respond, and they always took 2-3 days. If you try to call, it goes direct to an answering service, and they don't call back.

Over 4 weeks of emails and calls, trying to change the dates, they kept on making errors like suggesting the same dates we already had, refusing to honour the original deal, a...

Amazing trip we had with Travel Online. Great service, experience. We had a fun trip.
Highly recommend.

We have tried for days to rebook a trip cancelled due to covid. Travelonline said there was no availability at the hotels, even though there was availability on their website. They have now cancelled the bookings without authorization. Insurance won't cover all our costs, so they have lost us thousands. They won't respond to messages or calls. This is causing unknown stress while we are meant to be recovering from covid. Completely unacceptable - would not ever recommend anyone booking with Travelonline.

Travel Online were great to book our trip to New Zealand through. Because of Covid our holiday had been cancelled and rebooked. They contacted us or returned phone calls when adjustments were needed. I can imagine they have been extremely busy but all our plans went along smoothly. Thank you to Kristy and her team.

Booked trip to Fiji last October for trip in July this year. They met our expectations and more. Will definitely book with them again. Easy to speak to and very professional.

A great experience booking through Travel Online, would definitely book through them again. We had a lovely holiday on Hayman Island and the whole process was easy to navigate. Can't wait for the next one!

Custer service is pathetic.stay clear of this company. I tried numerous calls and emails requesting some form of communication and received nothing. I would never use this organization again. W

In July 2021 I booked a flight and accommodation package. Due to Covid-19 lock down, we could not go. Luckily we took Covid-19 cover, you would think the refund process would be simple. Hell no. You can't reach them via phone, send email, frequently gets ignored. After waiting months, lodging disputes with my Credit card, finally get refund for accommodation part only. The flight amount $2k is in credit.
I have been sending emails querying how do I use that flight credit, no response. I checked the flight to Bali, as per their website it cos...

It was an amazing holiday and was easy to book. Unfortunately once we’d paid, Virgin changed it’s direct flights from Sydney instead of Melbourne. We changed to Qantas and 6 weeks later haven’t received a refund.

Saw an ad for Daydream Island with Travel Online, booking process was easy. Email communication efficient, and had good inclusions added. Would happy to use them again if more specials were on offer.

A fantastic experience with Travelonline with our Fiji holiday. Everything was just as promised and worked like clockwork from flights to transfers, accommodation and meals. Communication was excellent and we were able to enjoy a relaxing holiday with all the work done for us by the great team at Travelonline.

This holiday was a bargain, beautiful tropical Port Douglas, flights, accommodation really great, and a sunset sail, all part of the package. No hidden fees. Reliable local and affordable transport.

I don't know if this company is severely understaffed or what but the level of customer service is appalling. I've been trying for 3 Months to simply transfer some flight credits of mine held by travelonline to virgin so I can use them. First all you cannot ever speak to anybody as their phones are on permanent voicemail. You request a callback and you never get one. This leaves email, and responses take at least 3-7 days, usually not fully answering your question or getting something wrong, resulting in waiting another week for the next response. Absolutely worst experience I've had with a travel agent.