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Wont refund cancellation
Due to age , coronavirus and advice of the government accommodation was cancelled and a refund was requested. I cannot travel at any other time. Was told no refund only a credit. The hotel has not been paid for this money as I have a checked, it i still held by Travel Online but they wont refund it, only wish to provide a credit which is no good to me. Would not have booked if I had known that there was no refund. This is simply greedy tactics, take your money but no refund . Very bad business indeed. It was booking reference QW4255952
Jetstar Refunded my cancelled flights and Travelonline wont pass on my Refund..
Jetstar refunded my flights in full and Travelonline won't refund my money...
Jetstar refunded my flights in full because of the Corona Virus and they cancelled my flights but Travelonline will not refund me only offering a credit online which is not suitable for my circumstances. I was traveling with my infant Grandson who I foster through DCP and 2 other people on the booking who was coming to help and the chances of us all booking together are very slim. I have been informed by DCP that I will not be able to travel overseas for some time w...ith my infant grandson. I spent 3 hours trying to get through to Jetstar and they agreed to give me a full refund and not a credit voucher. However Travelonline have now said they will not pass the refund on to me instead offering credit on file ??? What gives them the right to keep my refund.. Very disappointed and I will never book with them again..
Warning consider booking any travel with travel online
They are not looking after customers during convid 19. I’ve been told I have to wait 12 weeks for a refundable accommodation booking. I understand they have many customers affected but should be looking after the welfare of each customers situation which is different in each case.
Warning: No Flexibility with Coronavirus
I have used travelonline in the past and was happy with their deals. This time our friends and I booked a trip to Thailand. Firstly when a better deal was offered by them they refused to move me to deal, so I had to cancel original deal and lose original $100 deposit.
Secondly and the main thing I want others to be aware of is the company is showing no flexibility regarding Coronavirus. My request was if Australian or Thai government cancels flights to or from Thailand could we receive credit or refund. They said that the standard terms and c...onditions apply at the moment and can’t guarantee anything. So I cancelled our two bookings which would have been over $4500 revenue to them and the hotel and booked with another hotel in Thailand offering 100% flexibility to cancel if things change. I’d recommend you book direct with hotels or with a travel agent that is more flexible. Between our family and my friends family we have lost $300 in deposits to this company and will never recommend or use them again. 2 years ago I recommended them to 11 families who all booked through Travelonline and will passing this feedback onto them.
- Verified customer
Great trip: stunning scenery and genuinely friendly people
Excellent feedback to queries prior to trip which was excellent in current uncertainty. Very friendly people in stress free, lush landscape. Tours from resort were intimate and informative and resort was incredibly relaxing.
Great value, really helpful
Travel online provided a great rate, slightly cheaper than the lowest competitor, but with loads of extras thrown in at massive value.
When we needed to change our booking, they helped us with multiple options and no fuss.
Stress Free Travel
My husband and I recently booked a Bali getaway using Travel Online for the first time. We have traveled overseas extensively in the past and found Travel Online especially our agent Lisa professional, helpful. Travel online made this trip one of our most relaxing stress free experiences. We look forward to using Travel online for future holidays.
From original booking till we arrived home the whole process was seamless. Every thing offered met our expectations, including, pricing, bonus offers airport transfers etc. Would definitely recommend TravelonLine to anyone considering booking a Holiday.
Booked a 5 nights accommodation in Vanuata, I had already purchased flights and made own arrangements for transfers, although the deal listed transfers as included it was easy to make changes to tailor to my wants and needs and the service was so efficient and easy to communicate with. Reservation and payment was quick and easy, accommodation was fantastic and great value. Would definitely book again.
Helpful and efficient online travel agency
We booked a five night trip to Bali. We had some queries about different flight options, and Lisa from travelonline.com answered our queries and helped us choose the best flight/accommodation package for us, including transfers. Costs were as quoted and there were no unexpected, additional costs. Good service.
Included everything for a exceptional stay
Contact from Rhiannon before we left was easy to understand and received well when we got to Bali!
Highly recommended to everyone we meet!
The Kirana Hotel Canggu staff were friendly and professional!
Their attention to detail and responsiveness was exceptional and professional.
Our booking exceeded our expectations and we'll definitely use them again! Our agent, Poi Mellon, is worthy of particular mention as she provided great service and responsiveness. We are thankful for a great holiday we had been looking forward to for a long time!
After Sales Service - Disappointing / frustrating
Service to book my holiday was fantastic. Prompt reply emails and all the information I needed. Was very impressed. However I emailed Travel Online requesting some changes to flights 2 months out from the holiday and it is such a struggle to get anyone to email me back. I emailed 2 people and heard nothing so emailed the main email and someone got back to me but now have been waiting a week for a quick response to my email. Very disappointing and I would think twice before booking with Travel Online again because of their after sales service.
So easy - cheaper than using local travel agent
It had been a while since we had done any travel so I was initially a bit nervous, but this system was so easy to use and help was just a phone call away not just online by yourself. We booked a trip for half the price we were going to in the travel agent. Booking was simple. Payment was straightforward and we had a ball. Anytime I called the staff were helpful and nothing was too much trouble. Will definitely use this service again for our next trip.
travelonline is a great company!
Everything went like clockwork. The transfers were there and on time. We upgraded our flight to Fiji Air, amazing service! No additional fees. I booked during click frenzy so I used the coupon to upgrade to Fiji Air. So much better than Jetstar.
Travelonline Mulia Bali Package
This package is highly recommendable. It includes airport transfers, most amazing buffet breakfast and US$25 per day in food & beverage credits. The Mulia grounds are fantastic with lots of different pool areas. We especially enjoyed the Sky Bar with great drinks & delicious food. Will be booking this deal again in the future.
amazing company, really really helpful and nice! would book with them again. made booking our first holiday stress free! kept contact often and have us a gift for booking with them too. :)
Trouble free booking
Was hesitant to use online travel agent as always previously booked with well known agent ..
She was always so busy and often didn’t return our calls.
Couldn’t believe how easy it was to book holiday online and everything went smoothly..no hidden charges.
Questions & Answers
Are Travel online going to honour Qantas re booking and Marriot cancellation policy. Ie due to travel to Hawaii but due to quarantines cannot travel. Qantas says no cost changes and Marriot can get full refunds up to 24 hours ahead. Is this going to be an exhausting and arduous task, at minimum cost or are you still going to folllow your less than 45 day out refund.
TravelOnline C.Travel Online
As I'm sure you can appreciate this situation is changing very rapidly and we are doing our best to keep up with it all and help as many people out as we can. Previously we were bound by the terms of the airlines and hotels however over the weekend the airlines announced they will relax their change or cancellation policies and we are happy to pass that same flexibility on to you. I encourage you to contact your consultant again so that we can assist you based on these new developments.
Can u pay holidays off?
TravelOnline C.Travel Online
Hi Kym, we have a few different payment options. You can find more information about them here: https://www.travelonline.com/payment-options
I have a $100 voucher for travelonline.com and want to use it to stay at a hotel in my city but at checkout there's no option to input a voucher or gift card. Please help.
TravelOnline M.Travel Online
Hi There, Please contact our reservations team on 1300 883 887 and they will be able to assist you with your booking.
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