Reviewer Photos & Videos
Included everything for a exceptional stay
Contact from Rhiannon before we left was easy to understand and received well when we got to Bali!
Highly recommended to everyone we meet!
The Kirana Hotel Canggu staff were friendly and professional!
Their attention to detail and responsiveness was exceptional and professional.
Our booking exceeded our expectations and we'll definitely use them again! Our agent, Poi Mellon, is worthy of particular mention as she provided great service and responsiveness. We are thankful for a great holiday we had been looking forward to for a long time!
After Sales Service - Disappointing / frustrating
Service to book my holiday was fantastic. Prompt reply emails and all the information I needed. Was very impressed. However I emailed Travel Online requesting some changes to flights 2 months out from the holiday and it is such a struggle to get anyone to email me back. I emailed 2 people and heard nothing so emailed the main email and someone got back to me but now have been waiting a week for a quick response to my email. Very disappointing and I would think twice before booking with Travel Online again because of their after sales service.
So easy - cheaper than using local travel agent
It had been a while since we had done any travel so I was initially a bit nervous, but this system was so easy to use and help was just a phone call away not just online by yourself. We booked a trip for half the price we were going to in the travel agent. Booking was simple. Payment was straightforward and we had a ball. Anytime I called the staff were helpful and nothing was too much trouble. Will definitely use this service again for our next trip.
travelonline is a great company!
Everything went like clockwork. The transfers were there and on time. We upgraded our flight to Fiji Air, amazing service! No additional fees. I booked during click frenzy so I used the coupon to upgrade to Fiji Air. So much better than Jetstar.
Travelonline Mulia Bali Package
This package is highly recommendable. It includes airport transfers, most amazing buffet breakfast and US$25 per day in food & beverage credits. The Mulia grounds are fantastic with lots of different pool areas. We especially enjoyed the Sky Bar with great drinks & delicious food. Will be booking this deal again in the future.
amazing company, really really helpful and nice! would book with them again. made booking our first holiday stress free! kept contact often and have us a gift for booking with them too. :)
Trouble free booking
Was hesitant to use online travel agent as always previously booked with well known agent ..
She was always so busy and often didn’t return our calls.
Couldn’t believe how easy it was to book holiday online and everything went smoothly..no hidden charges.
Best easy service
Using the Travel online service for booking our holiday was simple and easy and when speaking to a representative was accommodating and able to facilitate our requirements. Would use again
Most relaxing and enjoyable holiday that I have been on
This holiday exceeded my expectations to Heron Island. We had a superb room with aircon and a TV which we were not expecting. Service was fabulous. Very professional. Travel Online were very easy to communicate with and looked after most things.
Excellent service and easy to use
I found Travelonline through a Facebook advertisement. I navigated to the website and found a deal that was $500 cheaper than the hotel had advertised and got a few extra freebies thrown in as well. I got a quote from travelonline and gave them a call with a few questions. All my questions were answered and the booking was confirmed and paid for within 24 hours. The deal included transfers and the drivers were there 20 minutes early on both days.The drivers were professional, courteous and very informative I cannot find anything to fault them a...t all. The best thing was that the entire booking process was online and I could choose certain add-ons such as travel insurance if I wanted them. There was no pushy travel agent trying to sell me something or get me to upgrade etc. I asked Flight centre if they would match the price as they advertise that they would and I was told flight Centre only price match hotel quotes now, so they wouldn't do it. I would highly recommend Travelonline if you are looking for a competitive price and ease of booking.
Perfect and highly recommended
Booked my travel to Fiji and i live in New Zealand - was a hassle free and extremely efficient service by this team. i would definetly use them again. clear information and no hidden fees etc. Lisa is amazingly efficient in her work. Thanks again.
Great experience using this company I was sceptical at first at how cheap the price was for the holiday packages thinking it was too good to be true. Everything went perfectly and all staff were very helpful!
Second Trip organised by Travel Online to Bali
Booked with Travel Online to Bali in November Great Trip to Kuta and on return Booked again for Quick Trip before Christmas to Ubud Consultant was great and serviced our needs. Great Job
EXCELLENT CUSTOMER SERVICE
Booked a family holiday to Phuket through Travel Online. It was very easy to do and the customer service I received was fantastic. After confirming my booking online I received a call from Lisa firstly thanking for my booking but also advising that they may be more preferable flights available for me and the family. Within minutes Lisa sent through other flight options which in fact were better then what I had initially booked. Our holiday was wonderful, everything went smoothly, there wasn't a single thing that we were disappointed with. A big thank you to Lisa and the team at Travel Online.
Peter & Robyn
Was great experience booking through travel online.
We booked our holiday to fiji through travelonline. Was a wonderful experience for the whole family. The packages included was really good and was a really smooth and hassle free experience
- Verified customer
We booked a 7 night all inclusive package to Samoa with Travel Online. Answered all our queries in a prompt manner and organised everything down to the final details, hassle free. They were very competitive with their pricing and no hidden cost. They kept us up do date with any changes to our itinerary and health alerts. I would highly recommend Travel online and will be definitely using them again for our future travels.
We booked all inclusive 9 days in Phuket and 4 days in Singapore with TravelOnline and everything ran smoothly. Excellent service and all the paperwork was sorted easily in time. Will definitely be booking with them again. Thank you to Rachelle and all the crew there.
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Questions & Answers
Can u pay holidays off?
TravelOnline C.Travel Online
Hi Kym, we have a few different payment options. You can find more information about them here: https://www.travelonline.com/payment-options
I have a $100 voucher for travelonline.com and want to use it to stay at a hotel in my city but at checkout there's no option to input a voucher or gift card. Please help.
TravelOnline M.Travel Online
Hi There, Please contact our reservations team on 1300 883 887 and they will be able to assist you with your booking.
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