I bought two items, costing about $60 and whether I like it or not I get charged Shipping Protection of $$2.99. On the page before checkout there is a line which supposedly lets you remove shipping protection if you don't want to pay it - but does it work? Of course not. So everyone who orders anything gets charged an extra $3 - what a rort. Cheap crooks. Show details
Absolutely appalling. 'Return request refused' for a faulty item. Ended up posting back to a PO box after couldn't get a straight answer about process, no apology and very poor communication. Avoid this retailer-if something goes wrong you could be out of pocket as they didn't want to take responsibility for sending me a faulty item, even though… Read more
identified in the 'change of mind' returns period. They have finally refunded after we notified them that we planned to raise a claim with Consumer Affairs and our credit card.
Hello KJA Thank you for your feedback, and… Read more
I ordered a 100 watt Biolite solar panel from travel universe on 31/12/2025 as they had best price I could find, I was a bit skeptical at first as I had never shopped with them before, or heard about the company, but even their freight prices were some of the best I’ve found on the internet, I received tracking information on the 02/01/2026 to… Read more · 1
inform me my order had been dispatched and it was delivered in FNQ on the 06/01/2026 I couldn’t be happier with the service I received my item was promptly dispatched I received tracking information promptly and it was packaged securely for transport I will definitely continue to use travel universe for other items in the future
Reviews with attachments
Goes above and beyond for their customers – I don’t usually leave reviews, but I’m taking the time to write this because this company truly deserves it. I placed an order on December 2nd for a Delsey hand luggage and backpack for my travel on December 11th. I selected express shipping to ensure timely delivery. However, due to the high demand during Black Friday sales, they struggled to… Read more · 1
dispatch my items. Frustrated, I contacted them on December 5th (after four business days) to cancel the order. They explained that such delays were rare and caused by the surge in orders.
Travel universe canceled my order and issued a full refund, but the warehouse mistakenly shipped the items anyway. I received the backpack on December 6th and the hand luggage on December 9th, just in time for my trip. What stood out to me is that, despite the error, they didn’t redirect the shipment back to the warehouse. Instead, they allowed the deliveries to go through without charging me.
I contacted them to request a reinvoice for the canceled order, and they not only reinvoiced me but also waived the express shipping fee from my original order. Their customer service, especially via WhatsApp, was incredibly fast and convenient.
This company went above and beyond to fulfill my needs, even before receiving payment. I highly recommend them and would rate them 10/10 for their exceptional service.
5 star service – I recently made contact with the crew from Travel Universe about a trekking pole that had broken. Unbelievable service from the team. I cannot thank you enough, from swift responses to my emails and willing ability to sort my issues as quickly as possible. Warranty in place has enabled the abilty to have my product replaced and am expecting… Read more
delivery all within the week, just intime for my next big event. Super impressed, an absolute pleasure dealing with you all.
no worries seller – Honourable merchant. I brought a flask from them, unfortunately it was faulty. No problem, no hassles, merchant accepted my complain straightaway and within 3 weeks flask was replaced AAAAA Show 2 replies
After Sales Service Amazing – After Sales Service Amazing. After severe damage to my suitcase during our last trip, I contacted the team at Travel Universe to find out what they could do for me and without delay they are sending out a new case. Thank you so much, especially Jenny, you're a legend. Show reply
Latest follow-ups
Five star experience – Five star experience with purchase and especially after sale service. Staff kept in touch throughout the warranty claim process and I never felt none is taking care of. Highly recommended...! Show reply
Follow-up · Overall warranty experience is as expected the only downside is if purchased from a retailer there is no direct contact with the company (American Tourister) which makes it time consuming and there is no Authorised Service Centre in Melbourne West.
In-depth reviews
Great Service from Travel Universe and Delsey – I purchased a 76cm Delsey suitcase from Travel Universe a couple of months before travelling to Europe. While away, there was an issue with the lock on the Delsey case (possibly caused by the attempted entry by the authorities in transit) and the lock tab was broken to gain access. When we returned, I contacted Travel Universe with the issue.… Read more · 1
They responded quickly and asked for pictures , serial number and a short video. I sent this information and they came back to me within 24 hours and told me that Delsey would replace the suitcase free of charge. They went one step further when I asked for a smaller size (70cm) as a replacement because my husband complained about the size of the case while we were away. Delsey also agreed to this for no charge. I was impressed with the suitcase (it's flexible even though it's a hard shell) and very impressed with the service provided by both Travel Universe and Delsey. I would certainly recomend Travel Universe for price, range and efficiency of their service. The service team when I had the issue was fabulous. Well done!
Looks can be deceiving – I was trying to find four Victorinox products, with two of them being difficult to source due to being discontinued recently. When I found that all the items were available from Travel Universe, at very reasonable pricing, I became a bit dubious. The reason for this was that their website gives off a scammy vibe, if that makes sense, similar to… Read more · 1
other websites that have proven to be. So after reading positive reviews here, I felt confident to place my order with them. I placed the order on a Sunday evening, received the usual confirmation email after purchase, so far so good, then on the the Monday morning they called me to confirm my order, that all items were in stock and they would be shipping that day, which they did. I live in a regional area, so I never expect delivery within the same week of ordering, but thanks to their prompt service, I was able pick up my parcel from the Post Office on the Thursday. I will not hesitate to order from them in the future, however, my advice to Travel Universe would be that they improve their website, because they may be losing sales due to that vibe I mentioned earlier.
Great Customer Service and Good Prices – Had to return a backpack as my laptop didn't fit. The specs online were taken from the manufacturer's website which are wrong. I contact Travel Universe who offered a refund which I accepted and a shipping label emailed to me so I didn't have to pay for it myself and advised a refund would be issued when the item has been received at the… Read more · 1
warehouse. I shipped it on Monday 17th and today, Friday 21st, I got an email saying the amount has been refunded. I was impressed not only with the immediate offer of a refund but I didn't have to call back and hassling them to refund my money. I would definitely buy from this company again as I have peace of mind that if there's an issue it can be resolved amicably. Also, the price was good for both the items I purchased (only 1 item returned) and the shipping fast and the customer service prompt. I had also made a previous purchase a few months ago and the shipping was prompt and the item was cheaper than other retailers.
Positive reviews
I recently purchased some black diamond hiking poles from Travel Universe for my hike along the Kumano Kodo trail in Japan. When they arrived, the packaging indicated they were too short and I needed the next size up. However, I left it until the last moment before my trip to Japan, after my wife got hers out, which was the same size as the one I… Read more
had ordered. I contacted Travel Universe explaining the situation, and they did not hesitate to send me the correct size express post before they received the poles they had originally sent me by return email. The poles arrived on time for my trip, and I was extremely happy with the size and quality of the black diamond poles. This service was exceptional for the speed with which they responded, and the trust that I would return the poles in the packaging and original condition. To anyone wanting to purchase products from Travel Universe, I highly recommend them for the quality of product, service and price. 5 stars, which I rarely.
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Highly recommend Travel Universe…. Excellent customer service. Received my backpack-1 day earlier and was kept well informed with tracking details and updates..the backpak was of high quality and very satisfied…Thank You
Quality products, responsive customer service – I found the perfect work laptop backpack this year and have been using it on travels. I had an issue with it, and contacted Travel Universe. Immediately dealt with and resolved. Perfect customer service Show reply
Negative reviews
Disappointing – Read the returns policy closely. I ordered a sleeping bag from Travel Universe. Despite the web page information that there is a 30 day return - this is actually not true. I did not use the bag, still has all the tags etc, it was clear when I received it, it was not what I was after. When I asked to return I got some message about not being able… Read more
to return these items. To be frank - Travel Universe? not recommended. If this had been clear, I would not have ordered a $600 sleeping bag I can't use and can't return. The co-founders advice? Maybe I could try to resell it?!! My advice don't buy from Travel Universe!
Hello Alison, Thank you for sharing your… Read more (+2 replies)
Faulty product and won’t cover cost of return – Purchased an expensive bag. Bag arrived with a faulty zipper. Told I need to pay for return postage. Not impressed. Not easy to deal with when there’s a fault, not due to anything I did. Suggest avoiding this business.
Hi AWW, I've looking into this for you. We asked… Read more
Item didn’t arrive – I purchased 2 suitcases early June in the mid year sales. One arrived promptly with the other one not arriving at all. I contacted customer service on 21 June to request help. They sent a request to Australia post where I was asked to wait 3-5 business days for an answer. By the 3rd July (after me asking them to just send me another suitcase as my… Read more
trip was approaching) they came back with a sorry we are now out of stock and can send you a refund or another brand of suitcase at full price (as by this time the sale had finished)! Whilst I understand they are saying Aust Post is at fault, they continued to make me wait whilst the suitcase I was waiting on sold out and their offer to compensate me was for me to pay extra to get a suitcase similar because the sale had finished.
Hi Ranae, Thank you for your review. As… Read more
Recent reviews
Very Positive Experience – I have bought from Travel Universe on 5+ different occasions (Only vicotrinox knives) and they have always delivered as promised and on time. Prices are fair and customer support was excellent. Once they made a mistake and it was hassle free, they sent me a new knife and let me keep the other one.
Amazing after-sales support – I have been incredibly impressed with the service offered by Travel Universe. The original purchase and postage was great, but it was the after-sale service experience that has prompted this review. I unfortunately needed to lodge a warranty claim on a product and it was handled just so well by the team. Their professionalism, communication,… Read more · 1
responsiveness, courtesy, understanding and follow-up was really outstanding - it felt like old-fashioned relationship-based service, which is unfortunately not what we've come to expect in these days of online shopping. Thank you so much - I will be pleased to shop with you in future.
Great company to purchase your travel goods from – Great service. Quick delivery. I did not like my original purchase - a great item but bigger than I needed which was refunded easily. I am very happy with my second choice - a small Pacsafe crossbody bag. Quick delivery and a great quality bag. I will be happy to purchase more items in the future from Travel Unicerse and will be recommending to friends. Show reply
Amazing staff, great customer service – Needed help with a warranty claim for a broken zip a year after purchasing a suitcase from here. The staff were all super helpful and it was sorted with no issues at all. Great email response time and kept me up to date every step of the way. Show reply
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highly recommend – really great communication prompt and very supportive received x 3 the items love them highly recommend to purchase travel items / bags great prices too thank you Show reply
Excellent customer service – I ordered a Samsonite suitcase and was travelling right away. I received it within a few days of my order. The suitcase was faulty and on my return I advised them of the issue. They were quick to respond with the next steps and within a short time the warranty was sorted by them. The process was quick, surprisingly pleasant and painless - customer… Read more
support was excellent and although I was disappointed in the suitcase I will certainly be using this site to purchase my next suitcase.
Pacsafe/Hedgren cross body bags – Absolutely cannot fault the customer experience with these guys! Immediate responses via email, easy return/exchange process and prices are so competitive! There's nothing I didn't like about purchasing from Travel Universe. Thanks again Jenny and Nathania! X Show reply
Great back-pack – Perfect bag for travel - not too big, not too small. Stylish, neat and tidy. Fits my laptop, electricals, a change of clothes and all those bits and pieces a girl needs on a long-haul flight! Show reply
Tosca So Lite – I am so impressed with the customer service your team have provided me. I found an ideal bag for cabin baggage that was out of stock, they promised me they would ring me with an update as I needed the item before 6th August. They sent me a message this morning to let me know bag had arrived and they have already sent me a message that it will be mailed within 24 hours. Beyond my expectations. Recommend to my family and friends.
Tosca So Lite – I am so impressed with the customer service your team have provided me. I found an ideal bag for cabin baggage that was out of stock, they promised me they would ring me with an update as I needed the item before 6th August. They sent me a message this morning to let me know bag had arrived and they have already sent me a message that it will be mailed within 24 hours. Beyond my expectations. Recommend to my family and friends. Show reply
Exchanging an item – I recently had the pleasure of buying a backpack from Travel Universe. Unfortunately I ordered the wrong size! The entire process of returning it and receiving the size I wanted was seamless, thanks to the helpfulness and efficiency of the Travel Universe customer service team. I can highly recommend this company. Show reply
Positive experience – Loved the Mickey Mouse suitcase I bought but disappointed when it was damaged on its first use. The warranty staff were exceptional to deal with. I was very satisfied to receive a full refund. Show reply
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There is a link on the cart page to checkout with… Read more (+1 reply)