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Travel With Jane

Travel With Jane

Comprehensive, Domestic, Basic, Saver (See All)
4.5 from 82 reviews · View Statistics
See the Best Travel Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Travel With Jane

Reviews

4.5
82 reviews
  • Value for Money
    4.4 (34)
  • Transparency
    4.5 (31)
  • Customer Service
    4.3 (33)
  • Claim Resolution Time
    • <1 week (3)
    • 1-2 weeks (3)
    • 2-4 weeks (1)
    • 1-2 months (1)
    • 3+ months (1)
  • Claim ApprovedYes (8) · No (2)
Previous
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Note that the policy excess is per person!

published

Compares reasonably well against other domestic travel policies for COVID and car rental excess cover. User friendly claims lodgement system. I thought I read through the PDS properly but managed to miss the part about the excess applying per insured person, not per policy. Quite different to policies I have purchased in the past! Had this been more obvious I would not have bothered purchasing the policy. I assume this is in breach of disclosure obligations.

  • Incentivised Review No
  • DestinationAustralia
  • Claim Made Yes
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Good policy, poor service.

published

The policy is a little pricier than others but definitely provides better coverage, especially with respect to COVID related matters.
Unfortunately customer service not good. I emailed with a question about the policy. Got an automated answer and that's it. No response even a month later. Makes you wonder if it's a real insurance company or just a website taking money.

  • Value for Money
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Janice Dickson
Janice DicksonMetropolitan Adelaide, SA
  • 3 reviews

Great Domestic Insurance

published

Easy to arrange the Policy this time and for our recently taken trip to Darwin on The Ghan.

Thankfully did not have to make a claim, but happy to use this company again.

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Bruce
BruceGreater Melbourne (Metropolitan), VIC

Travel OS

published

Yes, the policy is good I have used Jane Insurance previously and found no issues I have never claimed for anything and if all goes well will use this service again.
So please do the right thing by me

  • Value for Money
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Sue M
Sue MPerth, WA
  • 7 reviews
  • 6 likes

Great prices and excellent cover

published

We were insured with Travel with Kit for a trip on the Ghan which was cancelled, when I rang to see what could be done a refund was immediately offered. This was so good to hear after our many arguments with travel companies, so once we rebooked we reinsured, but now find there is Travel with Jane which is a sister company for women, great. It was easy to arrange cover and confirmation came through straight away. We travel in August and hope we won't have to make a claim but I have every confidence we will be treated fairly.

  • Value for Money
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Jenny P
Jenny PSydney Surrounds, NSW
  • 3 reviews

Pleased as punch

published

I support the basic premise of the firm so regularly bought travel insurance with them for my frequent overseas trips. when last year's trip was cancelled due to Covid19 Jane's was helpful with advice and when I requested a refund they quickly said yes and processed the funds back into my account. Thank you very much.

  • Value for Money
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proposed travel Insurance

published

Twice we insured with TWJ, and twice our trip was cancelled due to COVID. We found that the insurance was good value, compared to other providers, and was easy to obtain on line. Both cancelled trips we asked for a refund, and that was effortless, quick and courteous. No questions, no delay, and that gave us great confidence that when the crazy times are past, and we are again able to travel with confidence, that we would certainly use TWJ to insure our next holiday.

  • Value for Money
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Kathy
KathyMetropolitan Adelaide, SA

Goodwill

published

I purchased this policy because I had to due to a domestic tour i was taking to Tasmania however due to lack of numbers it didn't go ahead therefore i was so surprised that i got a refund on my policy out of its grace days as i didn't need it in the end. So thank You. Most insurance companies would never do that. However I would love to take out another domestic policy but Travel with Jane doesn't cover border closures impacting domestic holidays due to Covid which is really becoming so frustrating lately !! No insurance company does

  • Value for Money
  • Transparency
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maryam b.
maryam b.Sydney, NSW
  • 2 reviews

Its excellent policy

published

Very good value and easy to choose and buy on line with excellent customer service if you need help , comprehensive policy is perfect and cheap as well you can rely on it

  • Value for Money
  • Transparency
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Nannie R
Nannie RNorth Queensland, QLD
  • 4 reviews

Amazing Value

published

I have personally been the manager of an insurance company and this is the best value I have ever seen. Not only the value is there but the ease of taking a policy is so simplistic that it makes it great for the customer. We take a domestic comprehensive cover when we travel 'just in case'. When we are able to travel outside Australia again we will also use Travel With Jane. I can HIGHLY recommend them.

  • Incentivised Review No
  • DestinationAustralia
  • Claim Made No
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if you want someone to call you back don't bother with Jane.

published

I purchased a policy with Travel with Jane, after paying my fee I received nothing, no confirmation email dead silence. I called 3 times and nothing, no one ever called me back. Fortunately I never had to make a claim I spent my whole holiday worrying about my pretty much non existent insurance.
I would NEVER use them again.

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james
james
  • 4 reviews
  • 2 likes

Would give it 0 stars if possible, utterly disgusting.

published

Easy to apply online, and that's where the service stops.
I read the PDS carefully and contacted customer service via "live chat" because their phone rang forever and then went to voicemail. Live chat just goes to an email service. In short, now am trying to cancel due to misleading PDS / staff who do not know the product. Has been a week and no one will contact me back after various emails, website requests and a call to an unmanned number.

  • Value for Money
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Roslyn
RoslynIllawarra, NSW

Easy to understand policy

published

The policy seems to be good value and was quite easy to read and set up. We actually did go through all the PDS first (so you saying that nobody reads it is not true!) and found it better than most to understand and accept. So thank you for that. As you say, we hope that we never find out how good the insurance really is...

  • Value for Money
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Jane De Angelo
Jane De AngeloNorth Queensland, QLD

Perfect outcome

published

I booked with Jane Insurance for an overseas trip unfortunately the trip was cancelled because of Covid so I was given a full refund no hazels, so when I am able to travel overseas again I will definitely be booking my travel insurance with Jane again.

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Excellent service thoughout Covid 19 chaos

published

This is the first time I've used TWJ and I would recommend them to anyone. I had a claim for a return flight to Brisbane after my flight was cancelled in the Covid 19 emergency. The communication by both phone and email was first class and my claim was partially settled far sooner than I expected. I am still awaiting word from Singapore Airlines before the claim can be fully completed, but I have no concerns that TWJ will honour their responsibilities.

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Questions & Answers

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Travel With Jane

Details

Compare all 4 Travel With Jane
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterLloyd'sLloyd'sLloyd'sLloyd's
Maximum Age Covered 99 years old99 years old99 years old99 years old
Medical Coverage
Overseas Emergency Assistance $25,000$15,000$5,000Not Covered
Accidental Death$15,000$15,000$10,000$15,000
Emergency Dental$2,000$2,000$500Not Included
Pregnancy (max weeks) Optional cover for up to 32 weeksOptional for up to 32 weeksOptional cover for up to 32 weeksOptional cover for up to 32 weeks
Resumption of Journey $3,000$1,500Not IncludedNot Included
Hospital Cash Allowance$200 per day, up to $6,000$150 per day, up to $3,500$100 per day, up to $1,500Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot Covered
Loss of Income$12,000$5,200Not IncludedNot Included
Permanent Disability$37,500$15,000Not Included$15,000
Luggage & Personal Effects
Theft of Cash $1,000$300Not Included$1,000
Delayed Luggage $750$500Not Included$750
Credit Card FraudNot IncludedNot IncludedNot IncludedNot Included
Travel Documents / Passport $6,000$2,500Not IncludedNot Included
Maximum Single Item Limit $3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)$3,000 (Cameras or Laptops)
Luggage & Personal Effects $10,000$2,000Not Included$10,000
Ancillary
Personal Liability $3,500,000.00$3,500,000.00$3,500,000.00$1,000,000.00
Rental Vehicle Excess $5,000$5,000Not Included5,000
Motorbike / Moped Coverage Not IncludedNot IncludedNot IncludedNot Included
Domestic Pet Care $650Not IncludedNot Included$650
Special Activities Packages
GolfOptional ExtraOptional ExtraOptional ExtraOptional Extra
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Optional ExtraOptional ExtraOptional ExtraOptional Extra
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
Compare all 4 Travel With Jane
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