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Travel With Jane

Travel With Jane

Comprehensive, Basic, Domestic, Saver
4.5 from 51 reviews

Reviews

(42)
(4)
(0)
(0)
(5)
  • Value for Money
    3.9 (7)
  • Transparency
    4.8 (5)
  • Customer Service
    3.9 (7)
Diane Donnarumma

Diane DonnarummaWide Bay-Burnett, QLD

  • 2 reviews

Great service and product

published

We had to swap to another booking date and it was no problem and they were very helpful. I am sure if we have to make a claim it will be just as easy to do.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
See all answers

Review collected in partnership with Travel With Jane

Vonney

VonneySouth Australia

Highly recommend the service

published

Owing to the Covid-19 I had to cancel my insurance. I was worried if I would receive a complete refund. I did not need to worry they refunded in full and responded extremely fast. I have travelled with Jane many times prior and I have recommended them to family and friends. My sister who chose another travel insurance company was not so lucky; she has learnt and for future travel she will choose Travel with Jane

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Insurance Cover ForSenior
See all answers

Review collected in partnership with Travel With Jane

Cassie S.

Cassie S.Sydney, NSW

Best Travel Insurance Experience I've Ever Had!

published

Not only was the concept of Travel with Jane appealing and cost friendly, but when I had a motorbike accident in Central America, the support the team offered was amazing. Quick responses were complimented by strong emergency support, empathy and a willingness to accommodate my needs in getting home safely. Once home, the claims process was fast and seamless and I was fully reimbursed within a matter of days. This was the first time I'd used Travel with Jane and I will never use another insurance provider again! Thank you team!

Transparency
Customer Service
Value for Money
DestinationSouth America
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Insurance Cover ForAdult
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Thomas

ThomasGreater Melbourne (Outer), VIC

Great Customer Service

published

We took out an overseas travel policy only to find that we couldn't travel because of a terminal diagnosis for our son in law. Of course we were (just) outside the 14 day cancellation window. However, the company gave us a full refund. Wonderful service.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForSenior
See all answers
Young

YoungMetropolitan Adelaide, SA

  • 3 reviews

Still waiting for claim to be processed. Really slow.

published
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateJune 2019
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
4 comments
Travel With Jane
Ben W.Travel With Jane

Hi there Young. So sorry to hear about this. If you comment with your policy number or email support@travelwithjane.com I can sort it out.

Young
Young

YC-TWJLUX-1811-003542 is my policy number. Glad that I have someone willing to help me out here...

Young
Young

No one followed up on this still

Aravind Ramanathan

Aravind RamanathanCanberra 2600, ACT

Disgraceful Service . Customers beware

published
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Travel With Jane
Ben W.Travel With Jane

Hi there Aravnind. We're very sorry to hear this interaction. Looking at the changes on your policy it seems like there was confusion around your requests. I'll get the team to contact you directly.

Colleen

ColleenCHAPMAN

Disgraceful customer service. Very unhappy with the (no) service from Travel with Jane

published

This is the first time I have used Travel with Jane. I have lodged a claim a month ago. I have phoned and sent numerous emails attaching my receipts for a temporary filling for a broken crown. I have not had one reply except for 'sorry, will look into it' sent a couple of times. They are very happy to take your money however they will not honour the contract. My husband rang the and asked if the tooth was covered (quoting my policy number) and was told I could go ahead as the dentistry was covered. I would not recommend Travel with Jane and will not be insuring with them again.

Insurance claim madeYes
1 comment
Travel With Jane
Ben W.Travel With Jane

So sorry to hear about this Colleen. I'll get on this now and ensure you've been contacted.

Very satisfied...

published

Extremely satisfied with the result of my claim. Unfortunately, a family member was diagnosed with inoperable cancer and I had to cancel my trip.
The claims department dealt with my claim very promptly and I was very satisfied with the result. I will be using Travel with Jane again, I hope in the future when perhaps I can take my dream holiday.

Insurance claim madeYes

Unprofessional Service

published

Sent 3 emails this week trying to clarify something in their PDS received 1 reply which on research was incorrect another 2 emails sent and still NO reply, no phone call nothing my question simply needed a yes or no reply still nothing. Terrible unprofessional service.

Insurance claim madeNo
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Stephen

StephenPerth, WA

  • 3 reviews

Repatriated after car crash in Cambodia

published
Insurance claim madeYes
Manal Bahsa

Manal Bahsa

  • 2 reviews
  • 5 likes

Horrible experience - buyer beware!

published

My flights to Fiji were cancelled due to a cyclone. I was unable to reach my destination. Qantas was kind enough to refund the flight however the Hilton in Fiji refused. I had taken out insurance with Travel with Jane. They denied my claim despite the cancellation occurring for something out of my control. It completely defeated the purpose of taking out insurance in the first place. Buyers beware!

Insurance claim madeYes
3 comments
Travel With Jane
Ben W.Travel With Jane

Oh that's not good at all Manal. I'll give you a call on Monday to discuss.

Manal Bahsa
Manal Bahsa

I never received a phone call today?

Manal Bahsa
Manal Bahsa

Update: After lodging an application with FOS, Travel With Jane agreed to pay out my claim minus the excess fee. I would warn anyone reading this to carefully examine the GENERAL EXCLUSION clauses buried deep within the PDS.

Sarahwilltoo

SarahwilltooHighland Park

  • 4 reviews
  • 5 likes

Would Buy Again.

published

I purchased insurance for a short trip, which was easy to arrange. I did need to make a claim due to a lost passport, and am happy to say the full value of my claim was paid..
however, The online claim form didn’t work, so I phoned them directly to lodge my claim. That was lost, so I phoned again and it was promptly lodged. My claim was paid within ten days with no issues.
The negatives I can share are the issues trying to claim, and trying to get a quote for annual travel insurance through their website. In the end I phoned up and was told that as they only cover up to 30 days, the quote won’t be produced if you put in dates longer than this.

Insurance claim madeYes
Elise

EliseSydney

  • 2 reviews

Superb product!

published

The site is easy to navigate, the premise of the discount satisfying, and (I've read a few policy T&Cs in my time) the wording was clear and I was confident I knew what I was purchasing. A no-fuss policy for a great price. Communication was also excellent. Will buy again, and completely recommend.

Insurance claim madeNo
Daniel

DanielACT, 2912

  • 18 reviews

YOU CANNOT TRAVEL WITHOUT THEM EVEN A SHORT TRIP

published

I discovered very easy to purchased online and nothing is complicated just straightforward and will continue to shop with them again. Never make any claim so I can’t really tell if they service is good, in the past 10 trip we were with TID and again never make any claim and in term of their online service get them 5 stars.

Insurance claim madeNo
Natalie

NatalieAdelaide

Excellent travel insurance!

published

Easy to set up and great service! The policy was easy to set up and the company aligns with my politics. Super satisfied with my insurance, I won't ever use another company again!

Insurance claim madeNo
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Easy, last minute purchase

published

I was extremely satisfied with my travel insurance. I was frantically putting together the last few essentials for my trip and Travel with Jane was easy to navigate, clearly displayed what was included and sent through documents quickly. I will definitely use them again and have already recommended it to friends and family.

Insurance claim madeNo
Emma

EmmaBilambil Heights

Would choose anyone else!

published

Such a great price with so many inclusions. There is so much communication and nothing is hidden in terms and conditions. A very reliable, trustworthy and perfect insurance! Would highly recommend.

Insurance claim madeNo
Hannah

HannahBrisbane

Hassle free travel insurance

published

Travel with Jane was easy to sign up for, simple to understand, and incredibly affordable. I felt confident that should I need to claim, Travel with Jane would be uncomplicated and hassle free.

Insurance claim madeNo

Janes unite!

published

A fabulous insurance initiative.
Online - easy to use, but if you get stuck support response is immediate.
My favourite part was making a statement about the gender wage gap with a discount of 15.3%.
Plus my name is Jane!

Insurance claim madeNo

Stoked

published

As a first time purchaser of travel insurance I’m blessed to have chosen Travel with Jane
Applying for the subscription was easier than I had ever imagined and surprisingly easy to understand.
The Customer service staff are very attentive and had answered all my queries.
Wasn’t put on hold forever either.

As a pensioner my domestic luxe subscription is affordable and covers all my needs
Jane thanks for supporting us women
For that I give you 11 our of 10

Insurance claim madeNo
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Questions & Answers

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Travel With Jane

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Egbertus L.
Egbertus L.

Phone number jane

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