Travel With Jane
Verified4.4
83 reviews
PositivevsNegative
87% · 728 · 10%
Claim Resolution Time
- <1 week (3)
- 1-2 weeks (3)
- 2-4 weeks (1)
- 1-2 months (1)
- 3+ months (1)
Claim ApprovedYes (8) · No (2)
Value for Money
4.4 (34)
Transparency
4.5 (31)
Customer Service
4.3 (33)
Reviews
Peter Marshall Greater Melbourne (Outer), VIC 11 posts
Travel With JaneMore
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Jane Travel Insurance
Very bad as two emails to them with a copy of Grand Princess letter as did not go to Newcastle because of CO-VID19 but no replies. Show detailsMSC
ComprehensiveMore
1
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Note that the policy excess is per person!
Compares reasonably well against other domestic travel policies for COVID and car rental excess cover. User friendly claims lodgement system. I thought I read through the PDS properly but managed to miss the part about the excess applying per insured person, not per policy. Quite different to policies I have purchased in the past! Had this been more obvious I would not have bothered purchasing the policy. I assume this is in breach of disclosure obligations. Show detailsbrendansob 2 posts
ComprehensiveMore
0
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Good policy, poor service
The policy is a little pricier than others but definitely provides better coverage, especially with respect to COVID related matters.Unfortunately customer service not good. I emailed with a question about the policy. Got an automated answer and that's it. No response even a month later. Makes you wonder if it's a real insurance company or just a website taking money. Show details
Value for MoneyTransparencyCustomer Service
Janice Dickson Metropolitan Adelaide, SA 4 posts
DomesticMore
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Great Domestic Insurance
Easy to arrange the Policy this time and for our recently taken trip to Darwin on The Ghan.Thankfully did not have to make a claim, but happy to use this company again. Show details
Bruce Greater Melbourne (Metropolitan), VIC 2 posts
Verified ComprehensiveMore
0
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Travel OS
Yes, the policy is good I have used Jane Insurance previously and found no issues I have never claimed for anything and if all goes well will use this service again.So please do the right thing by me Show details
Sue M Perth, WA 18 posts
DomesticMore
0
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Great prices and excellent cover
We were insured with Travel with Kit for a trip on the Ghan which was cancelled, when I rang to see what could be done a refund was immediately offered. This was so good to hear after our many arguments with travel companies, so once we rebooked we reinsured, but now find there is Travel with Jane which is a sister company for women, great. It was easy to arrange cover and confirmation came through straight away. We travel in August and hope we won't have to make a claim but I have every confidence we will be treated fairly. Show detailsValue for MoneyTransparencyCustomer Service
Jenny P Sydney Surrounds, NSW 4 posts
ComprehensiveMore
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Pleased as punch
I support the basic premise of the firm so regularly bought travel insurance with them for my frequent overseas trips. when last year's trip was cancelled due to Covid19 Jane's was helpful with advice and when I requested a refund they quickly said yes and processed the funds back into my account. Thank you very much. Show detailsGreg
ComprehensiveMore
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proposed travel Insurance
Twice we insured with TWJ, and twice our trip was cancelled due to COVID. We found that the insurance was good value, compared to other providers, and was easy to obtain on line. Both cancelled trips we asked for a refund, and that was effortless, quick and courteous. No questions, no delay, and that gave us great confidence that when the crazy times are past, and we are again able to travel with confidence, that we would certainly use TWJ to insure our next holiday. Show detailsValue for MoneyTransparencyCustomer Service
Kathy Metropolitan Adelaide, SA
DomesticMore
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Goodwill
I purchased this policy because I had to due to a domestic tour i was taking to Tasmania however due to lack of numbers it didn't go ahead therefore i was so surprised that i got a refund on my policy out of its grace days as i didn't need it in the end. So thank You. Most insurance companies would never do that. However I would love to take out another domestic policy but Travel with Jane doesn't cover border closures impacting domestic holidays due to Covid which is really becoming so frustrating lately !! No insurance company does Show detailsValue for MoneyTransparencyCustomer Service
maryam b. Sydney, NSW 3 posts
ComprehensiveMore
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Its excellent policy
Very good value and easy to choose and buy on line with excellent customer service if you need help , comprehensive policy is perfect and cheap as well you can rely on it Show detailsNannie R North Queensland, QLD 7 posts
ComprehensiveMore
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Amazing Value
I have personally been the manager of an insurance company and this is the best value I have ever seen. Not only the value is there but the ease of taking a policy is so simplistic that it makes it great for the customer. We take a domestic comprehensive cover when we travel 'just in case'. When we are able to travel outside Australia again we will also use Travel With Jane. I can HIGHLY recommend them. Show detailsSouthern Cross Travel InsuranceRentalCover.comFast Cover Travel InsuranceSeniors Travel InsuranceWorldcare Travel Insurance
Compare best Travel InsuranceJMC
DomesticMore
2
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if you want someone to call you back don't bother with Jane
I purchased a policy with Travel with Jane, after paying my fee I received nothing, no confirmation email dead silence. I called 3 times and nothing, no one ever called me back. Fortunately I never had to make a claim I spent my whole holiday worrying about my pretty much non existent insurance.I would NEVER use them again. Show details
james 4 posts
DomesticMore
2
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Would give it 0 stars if possible, utterly disgusting
Easy to apply online, and that's where the service stops.I read the PDS carefully and contacted customer service via "live chat" because their phone rang forever and then went to voicemail. Live chat just goes to an email service. In short, now am trying to cancel due to misleading PDS / staff who do not know the product. Has been a week and no one will contact me back after various emails, website requests and a call to an unmanned number. Show details
Value for MoneyTransparencyCustomer Service
Roslyn Illawarra, NSW
ComprehensiveMore
0
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Easy to understand policy
The policy seems to be good value and was quite easy to read and set up. We actually did go through all the PDS first (so you saying that nobody reads it is not true!) and found it better than most to understand and accept. So thank you for that. As you say, we hope that we never find out how good the insurance really is... Show detailsJane De Angelo North Queensland, QLD
BasicMore
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Perfect outcome
I booked with Jane Insurance for an overseas trip unfortunately the trip was cancelled because of Covid so I was given a full refund no hazels, so when I am able to travel overseas again I will definitely be booking my travel insurance with Jane again. Show detailsSouthern Cross Travel InsuranceRentalCover.comFast Cover Travel InsuranceSeniors Travel InsuranceWorldcare Travel Insurance1Cover Travel InsuranceTID Travel Insurance DirectTick Travel InsuranceInsureandGo AustraliaAllianz Travel InsurancePassportCard.com.auBupa Travel InsuranceRACV Travel InsuranceRAC Travel InsuranceTravel with Kit
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Travel with Jane Saver Travel InsuranceNo reviews yet | ||||
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Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance |
Underwriter | Lloyd's | Lloyd's | Lloyd's | Lloyd's |
Maximum Age Covered | 99 years old | 99 years old | 99 years old | 99 years old |
Medical Coverage | ||||
Overseas Emergency Assistance | $25,000 | Not Covered | $15,000 | $5,000 |
Accidental Death | $15,000 | $15,000 | $15,000 | $10,000 |
Emergency Dental | $2,000 | Not Included | $2,000 | $500 |
Pregnancy (max weeks) | Optional cover for up to 32 weeks | Optional cover for up to 32 weeks | Optional for up to 32 weeks | Optional cover for up to 32 weeks |
Resumption of Journey | $3,000 | Not Included | $1,500 | Not Included |
Hospital Cash Allowance | $200 per day, up to $6,000 | Not Included | $150 per day, up to $3,500 | $100 per day, up to $1,500 |
Overseas Emergency Medical & Hospital Expenses | Unlimited | Not Covered | Unlimited | Unlimited |
Loss of Income | $12,000 | Not Included | $5,200 | Not Included |
Permanent Disability | $37,500 | $15,000 | $15,000 | Not Included |
Luggage & Personal Effects | ||||
Theft of Cash | $1,000 | $1,000 | $300 | Not Included |
Delayed Luggage | $750 | $750 | $500 | Not Included |
Credit Card Fraud | Not Included | Not Included | Not Included | Not Included |
Travel Documents / Passport | $6,000 | Not Included | $2,500 | Not Included |
Maximum Single Item Limit | $3,000 (Laptops or Cameras) | $3,000 (Cameras or Laptops) | $3,000 (Laptops or Cameras) | |
Luggage & Personal Effects | $10,000 | $10,000 | $2,000 | Not Included |
Ancillary | ||||
Personal Liability | $3,000,000 | $1,000,000 | $1,500,000 | $1,000,000 |
Rental Vehicle Excess | $5,000 | 5,000 | $5,000 | Not Included |
Motorbike / Moped Coverage | Not Included | Not Included | Not Included | Not Included |
Domestic Pet Care | $650 | $650 | Not Included | Not Included |
Special Activities Packages | ||||
Golf | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
Cruise | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
Adventure | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
Snow / Ski | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
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Compare best Travel Insurance in 2024Contact info for Travel With Jane
- ABN: 84604520952
Extra Information
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