if you want someone to call you back don't bother with Jane.
I purchased a policy with Travel with Jane, after paying my fee I received nothing, no confirmation email dead silence. I called 3 times and nothing, no one ever called me back. Fortunately I never had to make a claim I spent my whole holiday worrying about my pretty much non existent insurance.
I would NEVER use them again.
Would give it 0 stars if possible, utterly disgusting.
Easy to apply online, and that's where the service stops.
I read the PDS carefully and contacted customer service via "live chat" because their phone rang forever and then went to voicemail. Live chat just goes to an email service. In short, now am trying to cancel due to misleading PDS / staff who do not know the product. Has been a week and no one will contact me back after various emails, website requests and a call to an unmanned number.
Easy to understand policy
The policy seems to be good value and was quite easy to read and set up. We actually did go through all the PDS first (so you saying that nobody reads it is not true!) and found it better than most to understand and accept. So thank you for that. As you say, we hope that we never find out how good the insurance really is...
I booked with Jane Insurance for an overseas trip unfortunately the trip was cancelled because of Covid so I was given a full refund no hazels, so when I am able to travel overseas again I will definitely be booking my travel insurance with Jane again.
Excellent service thoughout Covid 19 chaos
This is the first time I've used TWJ and I would recommend them to anyone. I had a claim for a return flight to Brisbane after my flight was cancelled in the Covid 19 emergency. The communication by both phone and email was first class and my claim was partially settled far sooner than I expected. I am still awaiting word from Singapore Airlines before the claim can be fully completed, but I have no concerns that TWJ will honour their responsibilities.
Excellent communication Excellent price Safety at a touch
After first insuring with Travel with Jane many years ago I won't go anywhere else. I have had to access my travel insurance on two occasions and at each time TWJ have been wonderful when we can return to travel TWJ will be my insurer Thank you TWJ
Policy good value
Lodged claim in April 2020. Received email requesting more info. Sent over 2 months ago and yet not settled. Every time I followed up the agent was good at responding to update but yet to settle my claim.
Our overseas trip
I found the policy great value and very easy to set up .
this is the first time i have used this company . I havent lodged a claim as our trip was cancelled due to Covid-19
Wouldn't use a different insurer
I've used TWJ twice for my overseas trips & fortunately I haven't had to make a claim. I was supposed to go to interstate in May this year, but thanks to Covid I had to cancel my trip. TWJ refunded me in full & quite quickly. I will happily use TWJ again when I will go back overseas next year.
Requested refund and received prompt service after Covid 19 cancellation of flight. Email communications were clear and considerate, although I felt that the cut off date for Covid 19 was sooner than it should have been!
Still to use our trip but great service as it was transferred date with no extra charges.
Was very easy to use and set up originally and steps to follow entering your details. Am looking forward to flights opening soon and hope we dont have to use or claim on this policy.
What a fantastic team
Robbed of our wallet in Italy containing cash and cards. The team at Travel with Jane was fantastic . Our lodgement and finalisation of our claim was resolved within 10 days ...
First time uses of Travel With Jane
To this stage most helpful. They have kept us up to date with the current Covid situation. It's been easy contacting staff who are very obliging. Still awaiting from Tripadeal.
- Basic Travel Insurance
- Verified customer
Very happy with the price and easy to use the website and fast response time.
Will recommend travel with Jane to all my friends and family I done all of the groups travel insurance so easy to do all of them less than 15 minutes
Will defo use you again
Never had chance to use it as COVID caused the cancellation of trip. The policy was cancelled and we were fully refunded other company has refused to refund us even though this pandemic isn’t going away they have put that policy on credit suffice to say we will only use Jane insurance if we even travel away again
Great customer service
Travel With Jane were great to work with and voluntarily offered a prompt policy refund when everything was covid-cancelled for an overseas trip. I'll use them again when travel opens up.
Having to change the date of travel, Travel with Jane was amazing. The companion that I am travelling with was denied insurance , from another company, because of the change of date.
My insurance was moved over to the new date instantly.
First time insuring with Travel with Jane, it will be my go to insurer from now on.
Thank you Travel with Jane.
Always have travel insurance
Having travel insurance with Jane , as I have had over the years, it has been a blessing to have through the Coronavirus , I have been able to process my claim with the help and support from your team and I'm now in the process of having my claim finalised . Will be holidaying again in the future and will continue to use Jane once again. Thank You.
Amazing customer service
I have taken both basic and comprehensive cover on various occasions and it has always been so quick and easy. I haven’t had to make a claim before so I can’t speak to that, but I’ve had to adjust policies after taking them out and it’s always been so effortless. They are great with response time and customer service.
Used twice. Never lodged a claim. Most recent policy related to a trip to the UK which was cancelled. Upon request the policy premium was refunded very quickly withno fuss
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Maximum Age Covered||99 years old||99 years old||99 years old||99 years old|
|Overseas Emergency Assistance||$25,000||$15,000||$5,000||Not Covered|
|Emergency Dental||$2,000||$2,000||$500||Not Included|
|Pregnancy (max weeks)||Optional cover for up to 32 weeks||Optional for up to 32 weeks||Optional cover for up to 32 weeks||Optional cover for up to 32 weeks|
|Resumption of Journey||$3,000||$1,500||Not Included||Not Included|
|Hospital Cash Allowance||$200 per day, up to $6,000||$150 per day, up to $3,500||$100 per day, up to $1,500||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Not Covered|
|Loss of Income||$12,000||$5,200||Not Included||Not Included|
|Permanent Disability||$37,500||$15,000||Not Included||$15,000|
|Luggage & Personal Effects|
|Theft of Cash||$1,000||$300||Not Included||$1,000|
|Delayed Luggage||$750||$500||Not Included||$750|
|Credit Card Fraud||Not Included||Not Included||Not Included||Not Included|
|Travel Documents / Passport||$6,000||$2,500||Not Included||Not Included|
|Maximum Single Item Limit||$3,000 (Laptops or Cameras)||$3,000 (Laptops or Cameras)||$3,000 (Cameras or Laptops)|
|Luggage & Personal Effects||$10,000||$2,000||Not Included||$10,000|
|Rental Vehicle Excess||$5,000||$5,000||Not Included||5,000|
|Motorbike / Moped Coverage||Not Included||Not Included||Not Included||Not Included|
|Domestic Pet Care||$650||Not Included||Not Included||$650|
|Special Activities Packages|
|Golf||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Adventure||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.