??!
1 photo
Travel With Jane

Travel With Jane

Comprehensive, Basic, Domestic, Saver
4.6 from 69 reviews

Reviews

4.6

69 reviews
5
(57)
4
(6)
3
(0)
2
(0)
1
(6)
  • Value for Money
    4.6 (23)
  • Transparency
    4.9 (20)
  • Customer Service
    4.6 (22)
Previous
Next
Jane De Angelo

Jane De AngeloNorth Queensland, QLD

Perfect outcome

published

I booked with Jane Insurance for an overseas trip unfortunately the trip was cancelled because of Covid so I was given a full refund no hazels, so when I am able to travel overseas again I will definitely be booking my travel insurance with Jane again.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Insurance Cover ForAdult
See all answers

Excellent service thoughout Covid 19 chaos

published

This is the first time I've used TWJ and I would recommend them to anyone. I had a claim for a return flight to Brisbane after my flight was cancelled in the Covid 19 emergency. The communication by both phone and email was first class and my claim was partially settled far sooner than I expected. I am still awaiting word from Singapore Airlines before the claim can be fully completed, but I have no concerns that TWJ will honour their responsibilities.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateApril 2020
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
Julie

JulieCranbourne, Victoria

  • 3 reviews
  • 1 like

Excellent communication Excellent price Safety at a touch

published

After first insuring with Travel with Jane many years ago I won't go anywhere else. I have had to access my travel insurance on two occasions and at each time TWJ have been wonderful when we can return to travel TWJ will be my insurer Thank you TWJ

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time<1 week
See all answers
Travel Insurance

Find out how Travel With Jane compares to other Travel Insurance

Know better, choose better.

Compare all
Viji and Ram

Viji and RamMelbourne

  • 5 reviews

Policy good value

published

Lodged claim in April 2020. Received email requesting more info. Sent over 2 months ago and yet not settled. Every time I followed up the agent was good at responding to update but yet to settle my claim.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time3+ months
Claim DateApril 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Travel With Jane
Ben W.Travel With Jane

Hi there Viji - I'll check on this and come back to you.

Julie Self

Julie SelfGippsland, VIC

  • 2 reviews

Our overseas trip

published

I found the policy great value and very easy to set up .
this is the first time i have used this company . I havent lodged a claim as our trip was cancelled due to Covid-19

Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForSenior
See all answers
Claudia

ClaudiaSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Wouldn't use a different insurer

published

I've used TWJ twice for my overseas trips & fortunately I haven't had to make a claim. I was supposed to go to interstate in May this year, but thanks to Covid I had to cancel my trip. TWJ refunded me in full & quite quickly. I will happily use TWJ again when I will go back overseas next year.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
Lynette

LynettePerth, WA

Prompt Response

published

Requested refund and received prompt service after Covid 19 cancellation of flight. Email communications were clear and considerate, although I felt that the cut off date for Covid 19 was sooner than it should have been!

DestinationAfrica
Claim MadeNo
4 comments
Travel With Jane
Ben W.Travel With Jane

Sorry to her that Lynette - if you get in touch at support@travelwithjane.com I can review your policy. Or just message me here.

Lynette
Lynette
Travel With Jane
Ben W.Travel With Jane

Hey Lynette, I understand the frustration as it was a moving target. You've actually reviewed the wrong product as your policy number indicates it's not a Travel with Jane policy.

Diane Donnarumma

Diane DonnarummaWide Bay-Burnett, QLD

  • 2 reviews

Still to use our trip but great service as it was transferred date with no extra charges.

published

Was very easy to use and set up originally and steps to follow entering your details. Am looking forward to flights opening soon and hope we dont have to use or claim on this policy.

Transparency
Customer Service
Value for Money
DestinationEurope and Pacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
George . G

George . GSydney, NSW

What a fantastic team

published

Robbed of our wallet in Italy containing cash and cards. The team at Travel with Jane was fantastic . Our lodgement and finalisation of our claim was resolved within 10 days ...

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
Travel Insurance

Find out how Travel With Jane compares to other Travel Insurance

Know better, choose better.

Compare all
Sue B.

Sue B.Mid North Coast, NSW

First time uses of Travel With Jane

published

To this stage most helpful. They have kept us up to date with the current Covid situation. It's been easy contacting staff who are very obliging. Still awaiting from Tripadeal.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
See all answers
Jeffery Adams

Jeffery AdamsMid North Coast, NSW

  • 2 reviews

Great service

published

Very happy with the price and easy to use the website and fast response time.
Will recommend travel with Jane to all my friends and family I done all of the groups travel insurance so easy to do all of them less than 15 minutes

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers

Will defo use you again

published

Never had chance to use it as COVID caused the cancellation of trip. The policy was cancelled and we were fully refunded other company has refused to refund us even though this pandemic isn’t going away they have put that policy on credit suffice to say we will only use Jane insurance if we even travel away again

DestinationEurope
Claim MadeNo

Great customer service

published

Travel With Jane were great to work with and voluntarily offered a prompt policy refund when everything was covid-cancelled for an overseas trip. I'll use them again when travel opens up.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
Nancye

NancyeSouth East Queensland, QLD

Excellent service

published

Having to change the date of travel, Travel with Jane was amazing. The companion that I am travelling with was denied insurance , from another company, because of the change of date.
My insurance was moved over to the new date instantly.
First time insuring with Travel with Jane, it will be my go to insurer from now on.
Thank you Travel with Jane.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
yvette54

yvette54port lincoln s.a

Always have travel insurance

published

Having travel insurance with Jane , as I have had over the years, it has been a blessing to have through the Coronavirus , I have been able to process my claim with the help and support from your team and I'm now in the process of having my claim finalised . Will be holidaying again in the future and will continue to use Jane once again. Thank You.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim ApprovedYes
Insurance Cover ForSenior
See all answers
Travel Insurance

Find out how Travel With Jane compares to other Travel Insurance

Know better, choose better.

Compare all

Amazing customer service

published

I have taken both basic and comprehensive cover on various occasions and it has always been so quick and easy. I haven’t had to make a claim before so I can’t speak to that, but I’ve had to adjust policies after taking them out and it’s always been so effortless. They are great with response time and customer service.

Transparency
Customer Service
Value for Money
DestinationEurope, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
niblick

niblickSpotswood

  • 2 reviews

Excellent service

published

Used twice. Never lodged a claim. Most recent policy related to a trip to the UK which was cancelled. Upon request the policy premium was refunded very quickly withno fuss

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
Bridget

BridgetSouth East Queensland, QLD

I have used it a few times

published

Was very happy to get full refund,
re Covid 19 The staff were polite.
Have another policy booked for November, looks like we will not again be able to travel outside Australia

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimOther
Claim ApprovedYes
Insurance Cover ForSenior
See all answers
Joanne

JoanneGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Great service,would thoroughly recommend

published

Owing to the current COVID 19 restrictions we are not able to go ahead with our travel plans in July.
I emailed asking what the situation is with the travel insurance. Is it held over until we can travel, can we get a credit or refund. Within 24 hours I had a response asking me if I would like a full credit, this has already been processed and will be refunded. I would definitely use this service again and would highly recommend them. Thank you, Travel With Jane!

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
Vonney

VonneySouth Australia

Highly recommend the service

published

Owing to the Covid-19 I had to cancel my insurance. I was worried if I would receive a complete refund. I did not need to worry they refunded in full and responded extremely fast. I have travelled with Jane many times prior and I have recommended them to family and friends. My sister who chose another travel insurance company was not so lucky; she has learnt and for future travel she will choose Travel with Jane

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Insurance Cover ForSenior
See all answers

Review collected in partnership with Travel With Jane

Page 1 of 4

Questions & Answers

Egbertus L.

Egbertus L.asked

Travel With Jane

Claim

No answers
Egbertus L.

Egbertus L.asked

Travel With Jane

Phone number

No answers
Egbertus L.

Egbertus L.asked

Travel With Jane

Contact number

1 answer
Egbertus L.
Egbertus L.

Phone number jane

Get an answer from our members and Travel With Jane representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.