Travel With Jane

Travel With Jane

Travel With Jane

83 reviews

87% · 728 · 10%

Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
Customer Service


83 reviews
Peter Marshall
Peter MarshallGreater Melbourne (Outer), VIC11 posts
  Travel With Jane

Jane Travel Insurance

Very bad as two emails to them with a copy of Grand Princess letter as did not go to Newcastle because of CO-VID19 but no replies. Show details

Note that the policy excess is per person!

Compares reasonably well against other domestic travel policies for COVID and car rental excess cover. User friendly claims lodgement system. I thought I read through the PDS properly but managed to miss the part about the excess applying per insured person, not per policy. Quite different to policies I have purchased in the past! Had this been more obvious I would not have bothered purchasing the policy. I assume this is in breach of disclosure obligations. Show details
brendansob2 posts

Good policy, poor service

The policy is a little pricier than others but definitely provides better coverage, especially with respect to COVID related matters.
Unfortunately customer service not good. I emailed with a question about the policy. Got an automated answer and that's it. No response even a month later. Makes you wonder if it's a real insurance company or just a website taking money. Show details
Customer Service
Janice Dickson
Janice DicksonMetropolitan Adelaide, SA4 posts

Great Domestic Insurance

Easy to arrange the Policy this time and for our recently taken trip to Darwin on The Ghan.

Thankfully did not have to make a claim, but happy to use this company again. Show details

BruceGreater Melbourne (Metropolitan), VIC3 posts
  Verified Comprehensive

Travel OS

Yes, the policy is good I have used Jane Insurance previously and found no issues I have never claimed for anything and if all goes well will use this service again.
So please do the right thing by me Show details
Sue M
Sue MPerth, WA18 posts

Great prices and excellent cover

We were insured with Travel with Kit for a trip on the Ghan which was cancelled, when I rang to see what could be done a refund was immediately offered. This was so good to hear after our many arguments with travel companies, so once we rebooked we reinsured, but now find there is Travel with Jane which is a sister company for women, great. It was easy to arrange cover and confirmation came through straight away. We travel in August and hope we won't have to make a claim but I have every confidence we will be treated fairly. Show details
Value for Money
Customer Service
Jenny P
Jenny PSydney Surrounds, NSW5 posts

Pleased as punch

I support the basic premise of the firm so regularly bought travel insurance with them for my frequent overseas trips. when last year's trip was cancelled due to Covid19 Jane's was helpful with advice and when I requested a refund they quickly said yes and processed the funds back into my account. Thank you very much. Show details

proposed travel Insurance

Twice we insured with TWJ, and twice our trip was cancelled due to COVID. We found that the insurance was good value, compared to other providers, and was easy to obtain on line. Both cancelled trips we asked for a refund, and that was effortless, quick and courteous. No questions, no delay, and that gave us great confidence that when the crazy times are past, and we are again able to travel with confidence, that we would certainly use TWJ to insure our next holiday. Show details
Value for Money
KathyMetropolitan Adelaide, SA


I purchased this policy because I had to due to a domestic tour i was taking to Tasmania however due to lack of numbers it didn't go ahead therefore i was so surprised that i got a refund on my policy out of its grace days as i didn't need it in the end. So thank You. Most insurance companies would never do that. However I would love to take out another domestic policy but Travel with Jane doesn't cover border closures impacting domestic holidays due to Covid which is really becoming so frustrating lately !! No insurance company does  Show details
Value for Money
maryam b.
maryam b.Sydney, NSW3 posts

Its excellent policy

Very good value and easy to choose and buy on line with excellent customer service if you need help , comprehensive policy is perfect and cheap as well you can rely on it Show details
Nannie R
Nannie RNorth Queensland, QLD7 posts

Amazing Value

I have personally been the manager of an insurance company and this is the best value I have ever seen. Not only the value is there but the ease of taking a policy is so simplistic that it makes it great for the customer. We take a domestic comprehensive cover when we travel 'just in case'. When we are able to travel outside Australia again we will also use Travel With Jane. I can HIGHLY recommend them. Show details

if you want someone to call you back don't bother with Jane

I purchased a policy with Travel with Jane, after paying my fee I received nothing, no confirmation email dead silence. I called 3 times and nothing, no one ever called me back. Fortunately I never had to make a claim I spent my whole holiday worrying about my pretty much non existent insurance.
I would NEVER use them again. Show details
james4 posts

Would give it 0 stars if possible, utterly disgusting

Easy to apply online, and that's where the service stops.
I read the PDS carefully and contacted customer service via "live chat" because their phone rang forever and then went to voicemail. Live chat just goes to an email service. In short, now am trying to cancel due to misleading PDS / staff who do not know the product. Has been a week and no one will contact me back after various emails, website requests and a call to an unmanned number. Show details
Value for Money
RoslynIllawarra, NSW

Easy to understand policy

The policy seems to be good value and was quite easy to read and set up. We actually did go through all the PDS first (so you saying that nobody reads it is not true!) and found it better than most to understand and accept. So thank you for that. As you say, we hope that we never find out how good the insurance really is... Show details
Jane De Angelo
Jane De AngeloNorth Queensland, QLD

Perfect outcome

I booked with Jane Insurance for an overseas trip unfortunately the trip was cancelled because of Covid so I was given a full refund no hazels, so when I am able to travel overseas again I will definitely be booking my travel insurance with Jane again. Show details

Questions & Answers

Egbertus L.
Egbertus L. · Travel With Jane


Egbertus L.
Egbertus L. · Travel With Jane

Phone number

Egbertus L.
Egbertus L. · Travel With Jane

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Egbertus L.
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Phone number jane

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Compare all Travel With Jane listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Maximum Age Covered 99 years old99 years old99 years old99 years old
Medical Coverage
Overseas Emergency Assistance $25,000Not Covered$15,000$5,000
Accidental Death$15,000$15,000$15,000$10,000
Emergency Dental$2,000Not Included$2,000$500
Pregnancy (max weeks) Optional cover for up to 32 weeksOptional cover for up to 32 weeksOptional for up to 32 weeksOptional cover for up to 32 weeks
Resumption of Journey $3,000Not Included$1,500Not Included
Hospital Cash Allowance$200 per day, up to $6,000Not Included$150 per day, up to $3,500$100 per day, up to $1,500
Overseas Emergency Medical & Hospital ExpensesUnlimitedNot CoveredUnlimitedUnlimited
Loss of Income$12,000Not Included$5,200Not Included
Permanent Disability$37,500$15,000$15,000Not Included
Luggage & Personal Effects
Theft of Cash $1,000$1,000$300Not Included
Delayed Luggage $750$750$500Not Included
Credit Card FraudNot IncludedNot IncludedNot IncludedNot Included
Travel Documents / Passport $6,000Not Included$2,500Not Included
Maximum Single Item Limit $3,000 (Laptops or Cameras)$3,000 (Cameras or Laptops)$3,000 (Laptops or Cameras)
Luggage & Personal Effects $10,000$10,000$2,000Not Included
Personal Liability $3,000,000$1,000,000$1,500,000$1,000,000
Rental Vehicle Excess $5,0005,000$5,000Not Included
Motorbike / Moped Coverage Not IncludedNot IncludedNot IncludedNot Included
Domestic Pet Care $650$650Not IncludedNot Included
Special Activities Packages
GolfOptional ExtraOptional ExtraOptional ExtraOptional Extra
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Optional ExtraOptional ExtraOptional ExtraOptional Extra
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
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