- Comprehensive Travel Insurance
Yes, the policy is good I have used Jane Insurance previously and found no issues I have never claimed for anything and if all goes well will use this service again.
So please do the right thing by me
Great prices and excellent cover
We were insured with Travel with Kit for a trip on the Ghan which was cancelled, when I rang to see what could be done a refund was immediately offered. This was so good to hear after our many arguments with travel companies, so once we rebooked we reinsured, but now find there is Travel with Jane which is a sister company for women, great. It was easy to arrange cover and confirmation came through straight away. We travel in August and hope we won't have to make a claim but I have every confidence we will be treated fairly.
Pleased as punch
I support the basic premise of the firm so regularly bought travel insurance with them for my frequent overseas trips. when last year's trip was cancelled due to Covid19 Jane's was helpful with advice and when I requested a refund they quickly said yes and processed the funds back into my account. Thank you very much.
proposed travel Insurance
Twice we insured with TWJ, and twice our trip was cancelled due to COVID. We found that the insurance was good value, compared to other providers, and was easy to obtain on line. Both cancelled trips we asked for a refund, and that was effortless, quick and courteous. No questions, no delay, and that gave us great confidence that when the crazy times are past, and we are again able to travel with confidence, that we would certainly use TWJ to insure our next holiday.
I purchased this policy because I had to due to a domestic tour i was taking to Tasmania however due to lack of numbers it didn't go ahead therefore i was so surprised that i got a refund on my policy out of its grace days as i didn't need it in the end. So thank You. Most insurance companies would never do that. However I would love to take out another domestic policy but Travel with Jane doesn't cover border closures impacting domestic holidays due to Covid which is really becoming so frustrating lately !! No insurance company does
Its excellent policy
Very good value and easy to choose and buy on line with excellent customer service if you need help , comprehensive policy is perfect and cheap as well you can rely on it
I have personally been the manager of an insurance company and this is the best value I have ever seen. Not only the value is there but the ease of taking a policy is so simplistic that it makes it great for the customer. We take a domestic comprehensive cover when we travel 'just in case'. When we are able to travel outside Australia again we will also use Travel With Jane. I can HIGHLY recommend them.
if you want someone to call you back don't bother with Jane.
I purchased a policy with Travel with Jane, after paying my fee I received nothing, no confirmation email dead silence. I called 3 times and nothing, no one ever called me back. Fortunately I never had to make a claim I spent my whole holiday worrying about my pretty much non existent insurance.
I would NEVER use them again.
Would give it 0 stars if possible, utterly disgusting.
Easy to apply online, and that's where the service stops.
I read the PDS carefully and contacted customer service via "live chat" because their phone rang forever and then went to voicemail. Live chat just goes to an email service. In short, now am trying to cancel due to misleading PDS / staff who do not know the product. Has been a week and no one will contact me back after various emails, website requests and a call to an unmanned number.
Easy to understand policy
The policy seems to be good value and was quite easy to read and set up. We actually did go through all the PDS first (so you saying that nobody reads it is not true!) and found it better than most to understand and accept. So thank you for that. As you say, we hope that we never find out how good the insurance really is...
I booked with Jane Insurance for an overseas trip unfortunately the trip was cancelled because of Covid so I was given a full refund no hazels, so when I am able to travel overseas again I will definitely be booking my travel insurance with Jane again.
Excellent service thoughout Covid 19 chaos
This is the first time I've used TWJ and I would recommend them to anyone. I had a claim for a return flight to Brisbane after my flight was cancelled in the Covid 19 emergency. The communication by both phone and email was first class and my claim was partially settled far sooner than I expected. I am still awaiting word from Singapore Airlines before the claim can be fully completed, but I have no concerns that TWJ will honour their responsibilities.
Excellent communication Excellent price Safety at a touch
After first insuring with Travel with Jane many years ago I won't go anywhere else. I have had to access my travel insurance on two occasions and at each time TWJ have been wonderful when we can return to travel TWJ will be my insurer Thank you TWJ
Policy good value
Lodged claim in April 2020. Received email requesting more info. Sent over 2 months ago and yet not settled. Every time I followed up the agent was good at responding to update but yet to settle my claim.
Our overseas trip
I found the policy great value and very easy to set up .
this is the first time i have used this company . I havent lodged a claim as our trip was cancelled due to Covid-19
Questions & Answers
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|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Maximum Age Covered||99 years old||99 years old||99 years old||99 years old|
|Overseas Emergency Assistance||$25,000||$15,000||$5,000||Not Covered|
|Emergency Dental||$2,000||$2,000||$500||Not Included|
|Pregnancy (max weeks)||Optional cover for up to 32 weeks||Optional for up to 32 weeks||Optional cover for up to 32 weeks||Optional cover for up to 32 weeks|
|Resumption of Journey||$3,000||$1,500||Not Included||Not Included|
|Hospital Cash Allowance||$200 per day, up to $6,000||$150 per day, up to $3,500||$100 per day, up to $1,500||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Not Covered|
|Loss of Income||$12,000||$5,200||Not Included||Not Included|
|Permanent Disability||$37,500||$15,000||Not Included||$15,000|
|Luggage & Personal Effects|
|Theft of Cash||$1,000||$300||Not Included||$1,000|
|Delayed Luggage||$750||$500||Not Included||$750|
|Credit Card Fraud||Not Included||Not Included||Not Included||Not Included|
|Travel Documents / Passport||$6,000||$2,500||Not Included||Not Included|
|Maximum Single Item Limit||$3,000 (Laptops or Cameras)||$3,000 (Laptops or Cameras)||$3,000 (Cameras or Laptops)|
|Luggage & Personal Effects||$10,000||$2,000||Not Included||$10,000|
|Rental Vehicle Excess||$5,000||$5,000||Not Included||5,000|
|Motorbike / Moped Coverage||Not Included||Not Included||Not Included||Not Included|
|Domestic Pet Care||$650||Not Included||Not Included||$650|
|Special Activities Packages|
|Golf||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Adventure||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
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