Travel With Jane

Travel OS – Yes, the policy is good I have used Jane Insurance previously and found no issues I have never claimed for anything and if all goes well will use this service again. So please do the right thing by me Show details

Pleased as punch – I support the basic premise of the firm so regularly bought travel insurance with them for my frequent overseas trips. when last year's trip was cancelled due to Covid19 Jane's was helpful with advice and when I requested a refund they quickly said yes and processed the funds back into my account. Thank you very much. Show details

if you want someone to call you back don't bother with Jane – I purchased a policy with Travel with Jane, after paying my fee I received nothing, no confirmation email dead silence. I called 3 times and nothing, no one ever called me back. Fortunately I never had to make a claim I spent my whole holiday worrying about my pretty much non existent insurance. I would NEVER use them again. Show details

Would give it 0 stars if possible, utterly disgusting – Easy to apply online, and that's where the service stops. I read the PDS carefully and contacted customer service via "live chat" because their phone rang forever and then went to voicemail. Live chat just goes to an email service. In short, now am trying to cancel due to misleading PDS / staff who do not know the product. Has been a week and no one will contact me back after various emails, website requests and a call to an unmanned number. Show details

Prompt Response – Requested refund and received prompt service after Covid 19 cancellation of flight. Email communications were clear and considerate, although I felt that the cut off date for Covid 19 was sooner than it should have been! Show details

Note that the policy excess is per person! – Compares reasonably well against other domestic travel policies for COVID and car rental excess cover. User friendly claims lodgement system. I thought I read through the PDS properly but managed to miss the part about the excess applying per insured person, not per policy. Quite different to policies I have purchased in the past! Had this been… Read more

more obvious I would not have bothered purchasing the policy. I assume this is in breach of disclosure obligations.

Good policy, poor service – The policy is a little pricier than others but definitely provides better coverage, especially with respect to COVID related matters. Unfortunately customer service not good. I emailed with a question about the policy. Got an automated answer and that's it. No response even a month later. Makes you wonder if it's a real insurance company or just a website taking money. Show details

Great Domestic Insurance – Easy to arrange the Policy this time and for our recently taken trip to Darwin on The Ghan. Thankfully did not have to make a claim, but happy to use this company again. Show details

proposed travel Insurance – Twice we insured with TWJ, and twice our trip was cancelled due to COVID. We found that the insurance was good value, compared to other providers, and was easy to obtain on line. Both cancelled trips we asked for a refund, and that was effortless, quick and courteous. No questions, no delay, and that gave us great confidence that when the crazy… Read more

times are past, and we are again able to travel with confidence, that we would certainly use TWJ to insure our next holiday.

Goodwill – I purchased this policy because I had to due to a domestic tour i was taking to Tasmania however due to lack of numbers it didn't go ahead therefore i was so surprised that i got a refund on my policy out of its grace days as i didn't need it in the end. So thank You. Most insurance companies would never do that. However I would love to take out… Read more

another domestic policy but Travel with Jane doesn't cover border closures impacting domestic holidays due to Covid which is really becoming so frustrating lately !! No insurance company does

Its excellent policy – Very good value and easy to choose and buy on line with excellent customer service if you need help , comprehensive policy is perfect and cheap as well you can rely on it Show details

Amazing Value – I have personally been the manager of an insurance company and this is the best value I have ever seen. Not only the value is there but the ease of taking a policy is so simplistic that it makes it great for the customer. We take a domestic comprehensive cover when we travel 'just in case'. When we are able to travel outside Australia again we will also use Travel With Jane. I can HIGHLY recommend them. Show details

Easy to understand policy – The policy seems to be good value and was quite easy to read and set up. We actually did go through all the PDS first (so you saying that nobody reads it is not true!) and found it better than most to understand and accept. So thank you for that. As you say, we hope that we never find out how good the insurance really is... Show details

Perfect outcome – I booked with Jane Insurance for an overseas trip unfortunately the trip was cancelled because of Covid so I was given a full refund no hazels, so when I am able to travel overseas again I will definitely be booking my travel insurance with Jane again. Show details

Excellent service thoughout Covid 19 chaos – This is the first time I've used TWJ and I would recommend them to anyone. I had a claim for a return flight to Brisbane after my flight was cancelled in the Covid 19 emergency. The communication by both phone and email was first class and my claim was partially settled far sooner than I expected. I am still awaiting word from Singapore… Read more

Airlines before the claim can be fully completed, but I have no concerns that TWJ will honour their responsibilities.

Excellent communication Excellent price Safety at a touch – After first insuring with Travel with Jane many years ago I won't go anywhere else. I have had to access my travel insurance on two occasions and at each time TWJ have been wonderful when we can return to travel TWJ will be my insurer Thank you TWJ Show details

Policy good value – Lodged claim in April 2020. Received email requesting more info. Sent over 2 months ago and yet not settled. Every time I followed up the agent was good at responding to update but yet to settle my claim. Show details ·  1

Our overseas trip – I found the policy great value and very easy to set up . this is the first time i have used this company . I havent lodged a claim as our trip was cancelled due to Covid-19 Show details

Wouldn't use a different insurer – I've used TWJ twice for my overseas trips & fortunately I haven't had to make a claim. I was supposed to go to interstate in May this year, but thanks to Covid I had to cancel my trip. TWJ refunded me in full & quite quickly. I will happily use TWJ again when I will go back overseas next year. Show details

Still to use our trip but great service as it was transferred date with no extra charges – Was very easy to use and set up originally and steps to follow entering your details. Am looking forward to flights opening soon and hope we dont have to use or claim on this policy. Show details

What a fantastic team – Robbed of our wallet in Italy containing cash and cards. The team at Travel with Jane was fantastic . Our lodgement and finalisation of our claim was resolved within 10 days ... Show details

First time uses of Travel With Jane – To this stage most helpful. They have kept us up to date with the current Covid situation. It's been easy contacting staff who are very obliging. Still awaiting from Tripadeal. Show details

Great service – Very happy with the price and easy to use the website and fast response time. Will recommend travel with Jane to all my friends and family I done all of the groups travel insurance so easy to do all of them less than 15 minutes Show details

Will defo use you again – Never had chance to use it as COVID caused the cancellation of trip. The policy was cancelled and we were fully refunded other company has refused to refund us even though this pandemic isn’t going away they have put that policy on credit suffice to say we will only use Jane insurance if we even travel away again Show details

Great customer service – Travel With Jane were great to work with and voluntarily offered a prompt policy refund when everything was covid-cancelled for an overseas trip. I'll use them again when travel opens up. Show details

Excellent service – Having to change the date of travel, Travel with Jane was amazing. The companion that I am travelling with was denied insurance , from another company, because of the change of date. My insurance was moved over to the new date instantly. First time insuring with Travel with Jane, it will be my go to insurer from now on. Thank you Travel with Jane. Show details

Always have travel insurance – Having travel insurance with Jane , as I have had over the years, it has been a blessing to have through the Coronavirus , I have been able to process my claim with the help and support from your team and I'm now in the process of having my claim finalised . Will be holidaying again in the future and will continue to use Jane once again. Thank You. Show details

Amazing customer service – I have taken both basic and comprehensive cover on various occasions and it has always been so quick and easy. I haven’t had to make a claim before so I can’t speak to that, but I’ve had to adjust policies after taking them out and it’s always been so effortless. They are great with response time and customer service. Show details

Excellent service – Used twice. Never lodged a claim. Most recent policy related to a trip to the UK which was cancelled. Upon request the policy premium was refunded very quickly withno fuss Show details

I have used it a few times – Was very happy to get full refund, re Covid 19 The staff were polite. Have another policy booked for November, looks like we will not again be able to travel outside Australia Show details

Great service,would thoroughly recommend – Owing to the current COVID 19 restrictions we are not able to go ahead with our travel plans in July. I emailed asking what the situation is with the travel insurance. Is it held over until we can travel, can we get a credit or refund. Within 24 hours I had a response asking me if I would like a full credit, this has already been processed and… Read more

will be refunded. I would definitely use this service again and would highly recommend them. Thank you, Travel With Jane!

Highly recommend the service – Owing to the Covid-19 I had to cancel my insurance. I was worried if I would receive a complete refund. I did not need to worry they refunded in full and responded extremely fast. I have travelled with Jane many times prior and I have recommended them to family and friends. My sister who chose another travel insurance company was not so lucky; she has learnt and for future travel she will choose Travel with Jane Show details

Best Travel Insurance Experience I've Ever Had! – Not only was the concept of Travel with Jane appealing and cost friendly, but when I had a motorbike accident in Central America, the support the team offered was amazing. Quick responses were complimented by strong emergency support, empathy and a willingness to accommodate my needs in getting home safely. Once home, the claims process was fast… Read more

and seamless and I was fully reimbursed within a matter of days. This was the first time I'd used Travel with Jane and I will never use another insurance provider again! Thank you team!

Jane Travel Insurance – Very bad as two emails to them with a copy of Grand Princess letter as did not go to Newcastle because of CO-VID19 but no replies. Show details