Easy to understand policy
The policy seems to be good value and was quite easy to read and set up. We actually did go through all the PDS first (so you saying that nobody reads it is not true!) and found it better than most to understand and accept. So thank you for that. As you say, we hope that we never find out how good the insurance really is...
Excellent service thoughout Covid 19 chaos
This is the first time I've used TWJ and I would recommend them to anyone. I had a claim for a return flight to Brisbane after my flight was cancelled in the Covid 19 emergency. The communication by both phone and email was first class and my claim was partially settled far sooner than I expected. I am still awaiting word from Singapore Airlines before the claim can be fully completed, but I have no concerns that TWJ will honour their responsibilities.
Excellent communication Excellent price Safety at a touch
After first insuring with Travel with Jane many years ago I won't go anywhere else. I have had to access my travel insurance on two occasions and at each time TWJ have been wonderful when we can return to travel TWJ will be my insurer Thank you TWJ
Wouldn't use a different insurer
I've used TWJ twice for my overseas trips & fortunately I haven't had to make a claim. I was supposed to go to interstate in May this year, but thanks to Covid I had to cancel my trip. TWJ refunded me in full & quite quickly. I will happily use TWJ again when I will go back overseas next year.
Requested refund and received prompt service after Covid 19 cancellation of flight. Email communications were clear and considerate, although I felt that the cut off date for Covid 19 was sooner than it should have been!
Still to use our trip but great service as it was transferred date with no extra charges.
Was very easy to use and set up originally and steps to follow entering your details. Am looking forward to flights opening soon and hope we dont have to use or claim on this policy.
What a fantastic team
Robbed of our wallet in Italy containing cash and cards. The team at Travel with Jane was fantastic . Our lodgement and finalisation of our claim was resolved within 10 days ...
First time uses of Travel With Jane
To this stage most helpful. They have kept us up to date with the current Covid situation. It's been easy contacting staff who are very obliging. Still awaiting from Tripadeal.
Will defo use you again
Never had chance to use it as COVID caused the cancellation of trip. The policy was cancelled and we were fully refunded other company has refused to refund us even though this pandemic isn’t going away they have put that policy on credit suffice to say we will only use Jane insurance if we even travel away again
Great customer service
Travel With Jane were great to work with and voluntarily offered a prompt policy refund when everything was covid-cancelled for an overseas trip. I'll use them again when travel opens up.
Amazing customer service
I have taken both basic and comprehensive cover on various occasions and it has always been so quick and easy. I haven’t had to make a claim before so I can’t speak to that, but I’ve had to adjust policies after taking them out and it’s always been so effortless. They are great with response time and customer service.
Used twice. Never lodged a claim. Most recent policy related to a trip to the UK which was cancelled. Upon request the policy premium was refunded very quickly withno fuss
I have used it a few times
Was very happy to get full refund,
re Covid 19 The staff were polite.
Have another policy booked for November, looks like we will not again be able to travel outside Australia
Great service,would thoroughly recommend
Owing to the current COVID 19 restrictions we are not able to go ahead with our travel plans in July.
I emailed asking what the situation is with the travel insurance. Is it held over until we can travel, can we get a credit or refund. Within 24 hours I had a response asking me if I would like a full credit, this has already been processed and will be refunded. I would definitely use this service again and would highly recommend them. Thank you, Travel With Jane!
- Comprehensive Travel Insurance
- Verified customer
Highly recommend the service
Owing to the Covid-19 I had to cancel my insurance. I was worried if I would receive a complete refund. I did not need to worry they refunded in full and responded extremely fast. I have travelled with Jane many times prior and I have recommended them to family and friends. My sister who chose another travel insurance company was not so lucky; she has learnt and for future travel she will choose Travel with Jane
Review collected in partnership with Travel With Jane
- Comprehensive Travel Insurance
- Verified customer
Great Customer Service
We took out an overseas travel policy only to find that we couldn't travel because of a terminal diagnosis for our son in law. Of course we were (just) outside the 14 day cancellation window. However, the company gave us a full refund. Wonderful service.
|Maximum Age Covered||99 years old|
|Overseas Emergency Assistance||$25,000|
|Pregnancy (max weeks)||Optional cover for up to 32 weeks|
|Resumption of Journey||$3,000|
|Hospital Cash Allowance||$200 per day, up to $6,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited|
|Loss of Income||$12,000|
|Luggage & Personal Effects|
|Theft of Cash||$1,000|
|Credit Card Fraud||Not Included|
|Travel Documents / Passport||$6,000|
|Maximum Single Item Limit||$3,000 (Laptops or Cameras)|
|Luggage & Personal Effects||$10,000|
|Rental Vehicle Excess||$5,000|
|Motorbike / Moped Coverage||Not Included|
|Domestic Pet Care||$650|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
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