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Travelgenio

Travelgenio

1.2 from 326 reviews

See the Best Booking Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
8
4 star
4
3 star
2
2 star
7
1 star
305

Scammers! Absolute sham company.

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers
1 comment
Travelgenio
Travelgenio O.Travelgenio

hemansu

hemansuGreater Melbourne (Outer), VIC

Absolutely horrendous service!

published

Cancelled my booking over a month ago. Called up at least a dozen times and sent over 10 emails with no response whatsoever. The customer service reps are extremely rude and refused to provide any information on the refund amount and hung up twice on me. Scammers! PLEASE DO NOT EVER USE their service again.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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1 comment
Travelgenio
Travelgenio O.Travelgenio

DO NOT USE TRAVEL GENIO!!

published

When you do happen to get in contact with customer service they barely speak English - and apparently they have no management there only contactable by email which is disgusting. I got hung up on 3 times and they miss spelt a passengers name on our flight which I had to get changed and they tried to charge me $270 AUD for them to change the letters over...I will never get flight tickets through this company ever again and I have made sure my family, friends and clients don't do the same thing. Utterly disappointed and disgusted in the people who work there, so inhumane - if I could give them a rating it definitely will not be 1 star it would be nothing. The company should really be shut down!

1 comment
Travelgenio
Travelgenio O.Travelgenio

Refund farce

published

I booked through this service but our flight was cancelled and had to book another flight elsewhere and now have been trying for over 3 months to get a refund. Customer service is useless and only say it is being processed. Cannot talk to a manager and the refund department can only can be contacted through email with a generic reply saying the request is being worked on through the airline and refund to the original form of payment. Worst service ever. Will I ever see my money or do they make a profit from people giving up. My credit card is accruing interest each month they take to refund my money. An extremely frustrating and upsetting experience. Would not recommend

Transparency
Customer Service
Booking Type Flights
2 comments
Travelgenio
Travelgenio O.Travelgenio
Ada
Ada

I send you emails more than 20x that is impossible if you didn't get it! Check your inbox adawia.safitry@gmail.com. you even haven't give any update until today!


Do not purchase "Services"

published

Purchased their services, made it look like you get meals and seat selection. However this is something you request from them. It is unclear and a way to take advantage of their customers. This service is not for those services but to assist in your request. Just avoid this company and book directly with the airline.

2 comments
Travelgenio
Travelgenio O.Travelgenio
anonymous
anonymous

Krystal C.

Krystal C.Perth, WA

Scammers! Do not use!

published

Falsely charged extra amount. When I rang customer service I was hung up on, not once, not twice but three times! Completely refused refund. Out of pocket $400+ with ZERO support from company. Disgusting.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers
1 comment
Travelgenio
Travelgenio O.Travelgenio

Hi Krystal, of course we can help you with the payment doubts. Please send us a mail to customer.service@travelgenio.com with all your booking details and the amounts that do not fit and we will check immediately all the details. Regards


Billie-jo Watson

Billie-jo WatsonSouth East Queensland, QLD

Terrible customer service. Do not use

published

Terrible terrible customer service. Over charged us for baggage when it was already included in the price. Phoned for a refund and was told it was impossible. Asked to speak to the manager or to make a formal complaint through their dissatisfaction process and was told they couldn’t help me and hung up.

Ease of Booking
Trip Completed No
Booking Type Flights
1 comment
Travelgenio
Travelgenio O.Travelgenio

Hi Billie-jo, of course we can help you with the payment doubts. Please send us a mail to customer.service@travelgenio.com with all your booking details and the amounts that do not fit and we will check immediately all the details. Regards


Rachelle M.

Rachelle M.The Mallee, VIC

ABSOLUTELY DISGRACEFUL

published

Shocking company! DO NOT BOOK!!!
They advertised a price I went all the way through to final payment and screenshot the final amount so I was confirmed how much I was paying. Then they charged me an extra $50 out of my account!! I messaged them within two minutes of this occurring. They replied straight away telling me I was wrong even though I had screenshots! They then wouldn’t reply to my emails - I sent 8 emails in the space of a week!! They replied with some pathetic excuse and I’m still trying to get my refund! I then checked my flights and they have booked the wrong flight compared to my screenshot and what I need, I’ve asked numerous times to have it changed and requested the refund with still limited response and nothing achieved!!

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers
2 comments
Travelgenio
Travelgenio O.Travelgenio

Hi Rachelle, of course we can help you with the payment doubts. Please send us a mail to customer.service@travelgenio.com with all your booking details and the amounts that do not fit and we will check immediately all the details. Regards

Rachelle M.
Rachelle M.

As previously stated, I’ve sent a number of emails with no responses and when I have received a response it has not been helpful. You’re welcome to email me: shop.rach@hotmail.com

PaigeM

PaigeMGreater Melbourne (Inner), VIC

Unhelpful and rude

published

I booked with travelgenio and had to change my flights due to family circumstances they told me that there was no way I could change my flight and that I was stuck there. After finding another flight (on the travelgenio website) I was told I had to cancel and re book. I am still waiting on my refund more than 3 months later and all I’m told is it is still processing. They have been very rude and not helpful.

Customer Service
Booking Type Flights
1 comment
Travelgenio
Travelgenio O.Travelgenio

Hi Paige, refunds depend on the time airline authorises it and manages the process. If you need us to check the current status, do not hesitate in contacting us in customer.service@travelgenio.com. regards

Todd

ToddPerth, WA

  • 4 reviews
  • 4 likes

Danger this site is a total scam. IMO

published

They advertise the cheapest price.
This allows them to appear on listings for flight deal searches but when you go to pay it disappears after they have stolen your data passport number credit card etc. When you log back in cause you think it was a glitch. The special is no longer available in fact on the 2 occasions I tested the site gone up by over $100. Warning do not use them.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers
2 comments
Travelgenio
Travelgenio O.Travelgenio

Hi Todd, of course we can help you with your booking. Please send us a mail to customer.service@travelgenio.com with all your doubts and we will answer you asap. Regards

Todd
Todd

Esra S.

Esra S.Sydney, NSW

Terrible customer service

published

I've been waiting for response to cancel my ticket although I had insurance for my tickets. I already bought my new ticket and I literally spend an extra $1000 because of their careless customer support system. I couldn't get help from Qatar Airways because I choose another agency when I was getting my ticket. I will never use this company again!

Transparency
Customer Service
Booking Type Flights
3 comments
Travelgenio
Travelgenio O.Travelgenio

Hi Esra, of course we can help you with your booking doubts. Please send us a mail to customer.service@travelgenio.com with your booking code and we will tell you the booking status. Regards

Esra S.
Esra S.

I’ve already sent 2 or 3 email to this email address. Do you want me to send an email again or can you please send me an email to this address esrasertsu@gmail.com?

Travelgenio
Travelgenio O.Travelgenio

You will receive a reply by email within the next few hours. Thank you for your collaboration.


  • Verified customer

Double Booking

published

Landed on this site from SkyScanner, went through the whole selection and payment steps at the end of the process the site told me the ticket was not available as places were no more available.
Booked the same ticked through an other travel web site, I found myself with two tickets as Travelgenio booked the same despite the failure notification.

Transparency
Customer Service
Ease of Booking
Booking Type Flights
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1 comment
Travelgenio
Travelgenio O.Travelgenio

Hi Ermanno, of course we can help you with your booking doubts. Please send us a mail to customer.service@travelgenio.com with your booking code and we will tell you the booking status. Regards


Herb M

Herb MAU

  • 8 reviews

They charge very high fees for payment by credit card

published

Use them if you are happy to pay very high fees on your credit card. I wanted to book a flight for total cost around AUD 830 and after entering in my credit card details the toat was just over AUD 900. This site and TRAVEL2BE looked the same and charged very high fees. I went to Expedia for a hassle-free transaction f

Transparency
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers
2 comments
Travelgenio
Travelgenio O.Travelgenio

Hi Herb, of course we can help you with the payment doubts. Please send us a mail to customer.service@travel2be.com with all your booking details and the amounts that do not fit and we will check immediately all the details. Regards

Herb M
Herb M

Too late I booked with Expedia - charge reasonable fees then people will use your site!


  • Verified customer

The Worst Service Non-Provider

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers
1 comment
Travelgenio
Travelgenio O.Travelgenio
  • Verified customer

2 tickets for the same flight

published

I was buying a flight and at the end of the process I received an error page that my flight is not available anymore. I tried again and it worked. I bought my tickets 1 day before the departure. Then one week after, I realised on my bank accounts that I've been invoiced 2 times from travelgenio and realized that I had 2 tickets for the same flights.
They answered me that the company cannot reimburse me because the claim was after the departure.
It's clearly a bug in their website and I have a screenshot to prove it but no they won't accept that because the air company refused to reimburse the flight. It's the problem of travelgenio and not the company so it's travelgenio who should reimburse me.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Flights
See all answers
1 comment
Travelgenio
Travelgenio O.Travelgenio

Hi Louis, of course we can help you with your booking. Please send us a mail to customer.service@travelgenio.com with all your doubts and we will answer you asap. Regards

Kate

KateSouth East Queensland, QLD

Terrible customer service

published

I booked 2 flights with travel genio. I had to make flight changes and I called a number of times and got hung up on and submitted my question through their customer service centre on their website with no response. I finally got through and they stated they couldn’t change my flight due to the airline not having any flights available the day I wanted to change them too. But on their website they had flights available that day with my airline, they flat out lied. Will not use this website again, they need to show some respect for their customers who pay to use their service.

Ease of Booking
Booking Type Flights
3 comments
Travelgenio
Travelgenio O.Travelgenio
Kate
Kate
Travelgenio
Travelgenio O.Travelgenio

Changes depend on the rate allowances. Our contact phones are published in the General Conditions of our site. Further details or assistance can also be provided through the mail customer.service@travelgenio.com. Regards


Worst customer service- they keep hanging up on me

published

I have tried to call 9 times in the last 3 days and I’ve submitted 3 claims wirh no response. They constantly hang up on me! All I want to do is change my flights and literally pay them MORE money but I can’t because they hang up my calls and there’s no other way to contact them. I’ve submitted my online request to sort this from a week ago and they haven’t responded either. DO NOT USE THEM. My flight is next week and I’m running out of time.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers
1 comment
Travelgenio
Travelgenio O.Travelgenio

Criminals

published

Rices changed. Was told my payment wasnt accepted.....booked again through airline, then issued a ticket, at an unknown price with no receipt..... Will be starting legal action. Avoid these guys....you will not get a cheap fare and will likely be screwed like everyone else here

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers
2 comments
Travelgenio
Travelgenio O.Travelgenio

Hi Michael, of course we can help you with your booking. Please send us a mail to customer.service@travelgenio.com with all your doubts and we will answer you asap. Regards

Michael
Michael

Do Not Use

published

After searching for flights via cheap flights.com i chose to purchase through travelgenio. Some how between the the 2 sites the dates changes and to my own fault i didn't double check at time of payment. Since realizing the error i have send numerous emails and called time and time again and am yet to even speak to a person let alone recieve any help in rectifying the problem. Scammers!

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
See all answers
1 comment
Travelgenio
Travelgenio O.Travelgenio

Hi Kane, of course we can help you with your booking. Please send us a mail to customer.service@travelgenio.com with all your doubts and we will answer you asap. Regards


Appalling and Deceitful

published
Transparency
Customer Service
Trip Completed Yes
Booking Type Flights
See all answers
2 comments
Travelgenio
Travelgenio O.Travelgenio
David McCORMACK
David McCORMACK

Automated response...pathetic.


Page 1 of 17

Questions & Answers

Cyndi J.

Cyndi J.asked

I have phoned twice. I want to alter my booking and leave 1 day earlier on a different flight. I've been told extra $200 to do this and put me on a flight that corresponds to my booking. I have found that there's one a day earlier that's a bit later and direct (suits me better as I'm not a good flyer) this is a cheaper flight. My flights in 8 months... Why do I need to pay 200 to alter. Really struggling to understand why you charge this huge fee... was then asking about cancelling that flight and told no refund at all. Would never ever recommend you. Will now miss the rehearsal for my son's wedding that we have only just been told was to occur.

3 answers
Travelgenio
Travelgenio O.Travelgenio

Hi Cyndi, of course we can help you with your booking schedule changes. Please send us a mail to customer.service@travelgenio.com with your booking reference and the changes you want to make and we will inform you about the allowances, fees and penalties for your ticket rate and, if they are allowed, the conditions for the changes. Regards

Cyndi J.
Cyndi J.

So I sent the email and guess what No Response received. What a surprise.... word of mouth travels fast....

Travelgenio
Travelgenio O.Travelgenio

There is no mail from any Cyndi in customer.service@travelgenio.com in the last four days. Could you please tell us your booking code in case it was sent from other titular? Moreover, mails in that address are replied in less than 24 hours to the provided mail during the booking process. Regards


Pramod

Pramodasked

@Travelgenio Is it that you only process refunds if people go and write reviews on the internet? I am happy to do that if it helps. Please let me know.

7 answers
Esra S.
Esra S.

No, I’m sorry to say that I’m still waiting for response. Is there any chance to get this response?

Todd
Todd

I would recommend reporting to ACCC
Tell your credit card company get them to retrieve it back if possible. I shut my card down as soon as I figured out what they were up to, I was lucky , I hope you have some success.

Travelgenio
Travelgenio O.Travelgenio

Hi Pramod, of course we can help you with your booking reimbursement. Please note that repayment depends on the airlines and each of them have different administrative times. Please send us a mail to customer.service@travelgenio.com with your booking code and we will see your reimbursement status and the approximately management it will take. Regards


Shaye.

Shaye.asked

Why do you not answer emails?

3 answers
Travelgenio
Travelgenio O.Travelgenio

Mails in customer.service@travelgenio.com are replied in less then 24 hours. Could you tell us yours to track it?

Shaye.
Shaye.

Thats not true at all. I sent a response to your company last Thursday 5/9 regarding a refund and have had no reply. I even sent a follow up email on Saturday and still nothing.

Travelgenio
Travelgenio O.Travelgenio

Could you tell us your mail or booking code to track it in customer.service@travelgenio.com?


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