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Travelgenio

Travelgenio

1.1 from 422 reviews

Reviews

1.1

422 reviews
5
(9)
4
(4)
3
(2)
2
(9)
1
(398)
  • Transparency
    1.1 (137)
  • Customer Service
    1.1 (153)
  • Trip Completed Yes (31) · No (125)
  • Ease of Booking
    1.8 (138)
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Refund

published

Hi, on 3rd of march we got the confirmation that our flight is cancelled and we will get a refund.... we did not get anything yet.... we tried to contact travelingo through many different way but there is no chance to get through to them...what last option do we have?

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Karen Chedzey

Karen ChedzeySouth East Queensland, QLD

Left in the dark

published

I have the same issue. I have called and emailed many times with no answer since mid March this year. I would really like someone to at least advise they have my request to credit my flights.

Customer Service
Trip Completed No
Booking Type Flights
1 comment
Travelgenio
Travelgenio O.Travelgenio

No refund despite of follow up from last 3 months

published

I am not still not received refund despite of follow up from 3 months with Travelgenio for both of my international booking having details as under:

1. Booking Code - 17732326

2. Booking Code - 17731630

I have checked with Indian Airlines and they confirmed that they have refunded the full money back to Travelgenio more than 2 months back. Can you please look into the matter and process the refund ASAP.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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1 comment
Travelgenio
Travelgenio O.Travelgenio
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Mariana

MarianaSouth East Queensland, QLD

  • 4 reviews
  • Verified customer

impossible to make contact

published

I have a flight schedule for 3 weeks from now and I need to talk to the agency because apparently my flight was canceled! It’s simply impossible to contact them by phone, I call everyday in al the number available, including international calls and they do not pick up. All emails have been in vain and I have sent around 5, all with no response.
I’m desperate and regret deeply of buying my ticket trough this agency, they have no respect for their clients...

Transparency
Customer Service
Ease of Booking
Trip Completed No
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Worst company i have ever dealt with

published

They changed the original booking i made to one that was impossible to take. They then said they would refund me on November 6th 2019. It has been over 6 months, I have called constantly and emailed constantly but Travelgenio purposefully constructs their systems to be non-user friendly as humanly possible. My refund for my flight was given prior to all of COVID-19 occurring yet they refuse to keep me updated on my refund process.
They are the worst company I've ever dealt with.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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1 comment
Travelgenio
Travelgenio O.Travelgenio
kay

kay

  • 3 reviews

Terrible, disgusting service where no refund issued for cancelled flights and can't be reached by phone or by email!

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Andrew G

Andrew GMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Still no refund for cancelled flight, can't be reached by phone, asked not to contact again by email. Terrible service!

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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1 comment
Travelgenio
Travelgenio O.Travelgenio
HPHawks

HPHawksMelbourne

  • 2 reviews

No refund received

published

My flight was cancelled and I requested refund on 20th March, Now it is May, after 7 weeks, I still have not received any refund. Was trying contact them couple of times, through emails(system reply), calls (unable to talk to anyone using this booking reference17165642).

Trip Completed No
Booking Type Flights
1 comment
Travelgenio
Travelgenio O.Travelgenio
Yee Ling

Yee LingCentral, SA

  • Verified customer

Don't use travelgenio! Bloodsucker company!

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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1 comment
Travelgenio
Travelgenio O.Travelgenio
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nageshS

nageshSSydney, NSW

  • 2 reviews
  • Verified customer

No way to contact

published

I have a flight booking from Delhi to Syd on 11th May 2020. Due to COVID19 situation and lockdowns in both India and Australia. I wanted to get the refund as the airline is offering full refund for the customers. I have been trying to get hold of these guys for past few days. But there is no information about customer care .. not even an email address? It is quite frustating. They should not be allowed to operate if they cannot handel customer genuine queries.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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3 comments
Travelgenio
Travelgenio O.Travelgenio
nageshS
nageshS

i have emailed and filled out the form as well. now waiting for the resolution

Travelgenio
Travelgenio O.Travelgenio

We have informed you how to contact us to register your petition. Once done, our agents will contact you asap. Due to the actual situation, reply times have increased. Thanks

kitty

kittyGreater Melbourne (Inner), VIC

  • 2 reviews

This company is fraudulent, and has stolen money from me.

published

This company is fraudulent. Qantas fully stated that they would refund all flights due to coronavirus. This company has not only not answered my emails, but has taken more money out of my account without issuing any credit or contacting me about this. I will be contacting the consumer affairs committee. They have extorted me! I want a refund, and I also want to refund for the money that they just fraudulently took.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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2 comments
Travelgenio
Travelgenio O.Travelgenio
kitty
kitty

Hello, I did this and nobody has responded once again.

Abdull

AbdullSydney, NSW

the worst ever, this is fraud

published

I have never experienced a worse service in my whole life than Travelgenio. My flight has been cancelled and it was on the the 5th of April. I send several emails since then. tried to contact the Australian number provided in their website +61388205378, with no answer. Tried to send email to all your emails around the world including customer service one with also no answer. My booking reference is S4466E and confirmation number is 17826275. I have contacted both Quantas and Turkish Airlines and both advised that refund should be processed by Travelgenio. How can we contact a Travelgenio that seems does not exist anymore?

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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1 comment
Travelgenio
Travelgenio O.Travelgenio
Ian

IanPerth, WA

Cancellation of Flight

published

Hi, like many others, I am struggling to get a response. I have a booking in October from Oslo to Perth which I cannot now complete. I have emailed you and received an enquiry ticket No of 3505165. The problem I seem to have is that because when I made the booking, I used my work email. That has now changed. It seems to be all too hard if you don't still have the email address that you made the booking with.

A response would be very much appreciated.

Ian

Transparency
Customer Service
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Trip Completed No
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AnneA

AnneAFar North Queensland, QLD

Frustrated customer

published

We booked flights for July travel to USA in early February and as a result of the pandemic, our dance camp was cancelled. I have been trying to contact Travelgenio (with great difficulty as virtually nothing is published) since the beginning of April and feel as though we are being ignored. I rang the Australian number - it was incorrect, and, similarly to other travellers am worried that Qantas offer of full refunds by 30th April will be lost through this company's apparent reluctance to be contacted. I realise that they may be 'under the pump' but that's how we're all feeling and would appreciate at least some acknowledgment that we have a claim.

Transparency
Customer Service
Trip Completed No
Booking Type Flights
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1 comment
Travelgenio
Travelgenio O.Travelgenio

Ridiculous customer service

published

I have tried contacting travelgenio multiple times and have yet to receive any response. Like the previous review said there is no way to contact them. tried calling their Australian centre but was hung up. saying that we only will be entertained 72 hours prior departure. QANTAS has send out an email about requesting for refunds for flights travelling before JULY 31 and dateline for request is the 30.04.2020. but due to the fact that i've chosen to buy my tickets through travelgenio i could not go directly to them,. I was meant to travel on the 02.06.2020. i've send them multiple request through their contact us page as well and have yet to receive any response!

Trip Completed No
Booking Type Flights
5 comments
Travelgenio
Travelgenio O.Travelgenio
chris
chris
chris
chris

RE: Fwd: Re: refund due to corona booking number: 16551808

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Rashmikant P.

Rashmikant P.Greater Melbourne (Metropolitan), VIC

Because i cannot give less than 1 star

published

These people are fraud, Due to COVID19 airline have cancel the flight and these people are asking 50 euro to issue travel voucher. Even though airlines offered full refund these people is only offering credit voucher at the cost of 50 euro each ticket. These is completely LOOTING people who are not at fault. Can somebody suggest me to how and where i can lodge legal complaint about this loot ??
Because these people sitting on poor passenger's money , they think they can make their own rules.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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1 comment
Travelgenio
Travelgenio O.Travelgenio

Horrible, horrible experience !

published
Transparency
Customer Service
Trip Completed No
Booking Type Flights
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1 comment
Travelgenio
Travelgenio O.Travelgenio

Worst travel booking company avoid at all cost

published

Booked a flight to Townsville late last year to travel there in 2 days time. Tried to call to cancel and been hang up like 10 times or more. Tried to email never gotten any reply. I simply want a credit note or refund as the QLD State border all closed and we are not allow to travel there. This link I came cross http://uk.travelgenio.com/pages-information-regarding-covid-19-coronavirus is completely useless and it doesn't go anywhere. Very frustrated with this company

Transparency
Customer Service
Trip Completed No
Booking Type Flights
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5 comments
Travelgenio
Travelgenio O.Travelgenio
Emily
Emily

Thanks for your reply in this case why can’t you guys send me an email to confirm it. My Booking Code EZFSKU.

Travelgenio
Travelgenio O.Travelgenio
Extremely enraged

Extremely enragedSouth East Queensland, QLD

Can somebody actually answer me?

published
Transparency
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1 comment
Travelgenio
Travelgenio O.Travelgenio

Could you tell us your booking code?

Don't use this site ever. Terrible customer service.

published
Transparency
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Trip Completed No
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Page 1 of 22

Questions & Answers

Andrey

Andreyasked

Trip to Malta canceled a month ago. Booking reference is QLXCWV. I am not able to get your response via mail or phone. Travelgenio web site doesn't allow to submit refund requests for a canceled flights. How can i receieve a refund and when to expect it? Thanks.

2 answers
Travelgenio
Travelgenio O.Travelgenio

Thank you Andrey for your comment. Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

Andrey
Andrey

ok, thanks, will try..

JOSSEF ALMALEH

JOSSEF ALMALEHasked

Hi we were must to travel on 8.4.2020 to Tanerife.Iberia cancelled the flights during coronavirus.I sent you 2
messages via email and received #3592141 and 3592135 . I still haven't had a response from you. Can someone please contact me.My booking code is U2KMBU.my email: didialmaleh@yahoo.com
Thank you

1 answer
Travelgenio
Travelgenio O.Travelgenio

Due to the number of requests received by mail and call center, our response times have increased. Our agents try to prioritize based on flight schedules, but receiving duplicate emails will not help us speed up the process. Our agents will contact you as soon as possible. over the next few days. cordially

Gabby

Gabbyasked

Due to the coronavirus, our Summit at the Gold Coast Queensland had to be canceled and we would like to reschedule the flights till next year.
I sent a message via email and received a ticket #3420264 this was on the 18th March 2020. I still haven't had a response from you. Can someone please contact me.

3 answers
Travelgenio
Travelgenio O.Travelgenio

Hello Gabby. Thank you for your comment. You will receive a response to your mailbox in the next few days. Thank you for your cooperation

Joe
Joe

Travelgenio never got back. We lost the ticket and money

Travelgenio
Travelgenio O.Travelgenio

Due to the current situation, the reply times have increased a lot. Refunds will be processed as soon airlines approve them and manage them. Once received we will transfer them. Due to the actual situation all this process will take a few more weeks than usually. Regards

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