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Trend Micro
2.0 from 93 reviews · View Statistics

Reviews

  • Product Quality
    2.1 (40)
  • Return Claim MadeYes (4) · No (41)
  • Customer Service
    1.9 (38)
  • Warranty Claim MadeYes (0) · No (44)
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Lyndsay B

Lyndsay BSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Keep send false emails to me

published

Product seems to work well however they keep sending me emails saying "restore your products" which if did well before it was due to expire and all my devices show expiry date of 2023 however they say they cannot stop the generated emails.
If they cannot do that how can we be assured that they can protect our devices?
This is very very poor service by an security company that is supposed to protect our devices and look after our security on such devices.
Very very poor
Lyndsay

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarvey Norman Capalaba Qld
Warranty Claim MadeNo
See all answers
3 comments
Trend Micro
Trend Micro A.Trend Micro

Hi Lyndsay,
Thanks for reaching out. This doesn’t sound right, so can you please private message the email address associated with the Trend Micro account as I would like to look into this further for you. ^JZ

Lyndsay B
Lyndsay B
Trend Micro
Trend Micro A.Trend Micro

Cant cancel auto renewal!!

published

Instructions for cancelling auto renewall dont work.
Says click cancel auto renewal button that not there. I couldve sworn I had to go through claim with bank in past years. I never even authorised auto renewal option

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
10 comments
Trend Micro
Trend Micro A.Trend Micro
PDR
PDR

Thanks JZ, might be easier if you can explain why there is no link to cancelling on webpage? Not just me its happening to

PDR
PDR

Surely there's a better way to resolve this for everyone

Trev

TrevAU

  • 3 reviews
  • 4 likes

Great Antivirus program but stay away from Vault

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
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Mark

MarkGreater Melbourne (Inner), VIC

Scammers

published

Avoid at all cost. All they do is try and sell you support which is not worth the e-mail they sent. They did it last year and tried it again this year when I told them they were trying to scan me they quickly tried to get off the phone. No it seems they have blocked my number. Well off to the ACCC I go now so that others don't fall into the same trap. Lucky l kept the e-mails

Product Quality
Customer Service
Incentivised ReviewNo
Warranty Claim MadeNo
See all answers
5 comments
Trend Micro
Trend Micro A.Trend Micro
Mark
Mark

1800 643 398

Trend Micro
Trend Micro A.Trend Micro

Avoid at all costs. Outsourced to criminals who will threaten you and steal from your credit card

published

Corrupt Terrible Robbed Lied to tried to write a review, disallowed
Fine until you have a problem then transferred to criminal organization.
Just as bad as the company I changed from. Beware

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBGC Marayong
Warranty Claim MadeNo
Product PurchasedBGC Marayong
See all answers
15 comments
Trend Micro
Trend Micro A.Trend Micro

Hi David,

I’m sorry to hear of your experience and I would like to assist you with your concern. Can you please private message the email address associated with the Trend Micro account so I may investigate? ^JZ

David
David
David
David

I’m also convinced they have installed a virus into my IPad and IPhone as I keep getting notifications that it is infected

Kit

KitSydney, NSW

Scam Company

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNewcastle, NSW
Warranty Claim MadeNo
See all answers
2 comments
Trend Micro
Trend Micro A.Trend Micro
Kit
Kit
ettason

ettasonPERTH

  • 24 reviews
  • 13 likes

Trend Micro Home Security Station, what a waste of time and money

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCity West Perth
Warranty Claim MadeNo
See all answers
1 comment
Trend Micro
Trend Micro A.Trend Micro
greg

gregIllawarra, NSW

Total waste of money

published

Purchased from Harvey Norman in april 2020 , Error code came up, unable to load programme. I was promptly phoned by a friendly so called tech support person who wanted to gain access to my computer. I declined . If Trend Micro can not protect their system from scammers and hackers how can I trust this system to protect my computer. A wasted seventy five dollars.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationharvey norman warrawong
Warranty Claim MadeNo
See all answers
1 comment
Trend Micro
Trend Micro A.Trend Micro
Denise

DeniseGreater Melbourne (Outer), VIC

scammed

published

March 2020. Put on Trend purchased from Officeworks. Error code came up and contacted what we thought was correct support service $308 later after purchasing added security and they accessed our computer we realized something not right. Then looked at these forums and saw we had been scammed.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationOfficeworks Pakenham
Warranty Claim MadeNo
See all answers
3 comments
Trend Micro
Trend Micro A.Trend Micro
Denise
Denise
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Trend Micro A.Trend Micro
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Debbie

Debbie

  • 3 reviews
  • 1 like

Easier to download second time

published

On my second attempt to download the protection was easier. Be careful to enter the correct web addresses provided. On my first attempt of downloading I dialled the customer service which was terrible. They were rude and told I needed to pay a further $80 for a technician to fix my internet connection. Will now wait to see how good the product is

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarvey Norman
See all answers
1 comment
Trend Micro
Trend Micro A.Trend Micro

Very disappointing

published

I bought Trend Micro Maximum Security as part of a new computer package from Harvey Norman, with the assurance that it was quick and easy to download and instal.
It's not.
I found the Trend Micro site complex, confusing and unfriendly.
Nonetheless I managed to download and install the programme, only to find it refused to be "Activated", responding to activation attempts with error messages that could not be resolved through the help process.
I have given up, written off my purchase cost as waste and gone back to Norton, which by comparison is simple and straightforward.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarvey Norman
Warranty Claim MadeNo
See all answers
4 comments
Trend Micro
Trend Micro A.Trend Micro
Chas
Chas

The "Activate Now" button responds with "An error has occurred during the transfer of your activation information. Please contact Trend Micro technical support for help and mention error code 0x96000526."
chasduncan41@yahoo.com

Trend Micro
Trend Micro A.Trend Micro
Sam

SamCanberra 2600, ACT

Someone's got to balance out the idiots

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Trend Micro
Trend Micro A.Trend Micro

Hi Sam,
Thank you for your feedback! We appreciate you taking the time to write your review and happy to hear you are enjoying the program. Should you have any concerns, please don’t hesitate to reach out to us here. ^JZ

Appetency R.

Appetency R.Greater Melbourne (Inner), VIC

DONOT BUY- considerably slowed my laptop

published

I was using Norton but bought Trent AntiVirus Max security for a change. It has considerably slowed my laptop to an extent that I am uninstalling this "PAID" version of Trent Antivirus and buying Norton again. It is not a good product.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
See all answers
1 comment
Trend Micro
Trend Micro A.Trend Micro

Hi Appetency R,
I’m sorry to hear of your experience. This is unusual behaviour of the program. If you would like to private message the email address associated with the Trend Micro account, I would like to look into this issue further for you. ^JZ

CYoung

CYoungVictoria

CYoung

published

Do not ever buy this product.
After having it a year all I wanted to do was get rid of it.
It would not uninstall properly. It continues to nag me about renewing.
I think it will continue to do this until re-image the machine.

Incentivised ReviewNo
1 comment
Trend Micro
Trend Micro A.Trend Micro
Debbie

DebbieVic

  • 17 reviews
  • 8 likes

Buyer beware

published

Purchased anti virus software in 2019 but it never worked and they were never interested to help me, I eventually gave up and went elsewhere which I have been completely happy with. Now 12 months later the clowns have kept my credit card details and "auto paid" the next 12 month subscription. I have NEVER authorised them to keep my details. Because they debited an account that had no money in it, my bank then charged me $30 overdrawn fee, I have tried to recoup this from them but of course they don't want to know about it. BEWARE - Do not give them credit card details read other reviews where they have been continously doing this to people.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
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Sue

SuePerth, WA

Product does not load

published

Purchased this from an official supplier who activated the serial number.
After 4 hours 'chat' with technical support they eventually sent me back to the supplier as the 'Serial number is not activated'.
And chat did not allow me to return message.
Requested a refund. I've got better things to do with my time!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarvey Norman
Warranty Claim MadeNo
See all answers
1 comment
Trend Micro
Trend Micro A.Trend Micro

Terrible Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
10 comments
Trend Micro
Trend Micro A.Trend Micro

Hi Alex W,
I'm sorry to hear of your experience and apologise for this not being resolved already.
Can you please provide the email address used to have this issue resolved so that I can look into this immediately? ^JZ

Alex W.
Alex W.
Trend Micro
Trend Micro A.Trend Micro

awful customer service

published

I purchased the software from JB Hi Fi and when I entered the product code details I was faced with a error code on my screen. When I called the number to resolve the problem I was told I needed to pay $199 for extra security. The person was the phone was rude and manipulating.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB Hi Fi
Warranty Claim MadeNo
See all answers
4 comments
Trend Micro
Trend Micro A.Trend Micro
Roisin
Roisin

Yes I searched trendmicro installation and a window opened up asking for my product number. This then took me to another page with an error message.
The number was+61240229761

Trend Micro
Trend Micro A.Trend Micro
Natsully

NatsullySouth East Queensland, QLD

  • 8 reviews
  • 7 likes
  • Verified customer

Really not recommended if you use Cloud Computing

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationThe Good Guys Maroochydore
Warranty Claim MadeNo
Product PurchasedTrend Micro Maximum Security
See all answers
1 comment
Trend Micro
Trend Micro A.Trend Micro

Hi Natsully,

We're sorry to hear of your experience. Can you please private message the email address associated with the Trend Micro account so that I may look into the support case further for you? ^JZ

Gregg

GreggSouth East Queensland, QLD

Scammed (nearly)

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Trend Micro
Trend Micro A.Trend Micro
Gregg
Gregg

How do I go about sending you a private message through this page?

Page 1 of 5

Questions & Answers

Manuel V.

Manuel V.asked

internet security

1 answer
Trend Micro
Trend Micro A.Trend Micro

Hi Manuel V,
Thanks for reaching out. Can you please clarify what do you mean by you question? ^JZ

DoAGoodJob

DoAGoodJobasked

Has anyone received the Cash Back that ended Dec 2014 .......... Contacted them and still no cash back? OK Micro Trend looks like next time I need internet security I won't be buying your product. That is so dishonest to do this to your customers ....... Still waiting on Cash Back ...... maybe this company is having money issues !!!!!

4 answers
H2me
H2me

Try buying Trend Micro on E bay next time. I buy from a company called PC online. Bought Trend Micro 2015 version Maximum Security for 2 devices for $29.00 dollars which included postage. Delivery time 4 days. The best Trend Micro could do on the same product was $75.00 dollars and Office Works and Harvey Norman weren't much cheaper. Personally I don't worry about Cash Back schemes when I can get the same product on line at a far cheaper price. I would suggest check out PC online you might be pleasantly surprised at their deals.

Trend Micro
Trend Micro A.Trend Micro

Hi DoAGoodJob,
Sorry to hear you have experienced issues claiming your cashback. I hope this was resolved for you. If not, please send me a private message so I can resolve this for you. ^JZ

DoAGoodJob
DoAGoodJob

After many phone calls and a long wait time the cash back was finally paid. .
For 2017 I was able to get a six devices internet security for under $60 with no cash back to worry about this year from Harvey Norman it was $130 retail sticker on it and was on sale. I now buy internet security mid year when it sells at the cheapest price.

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