Trend Micro

Reached out with a email to customer support to query the massive difference in renewal price vs purchase a whole new serial key and see if they could even get close to those prices for a long term subscriber. Totally ghosted me. But happy to bombard me with daily emails about my product expiring. Zero customer service so I’m now looking at alternative virus protection products from their competitors.

I have been using Trend Micro for a number of years, and found it to be generally OK. My subscription is due for renewal in around 3 weeks and I wish to remove one of the devices, which is no longer used. It is virtually impossible to determine which device I neeed to remove. All the instructions provided by Trend Micro are totally useless. I… Read more

think the only way out of this is to cancel the sunscription and start again. I am not good at this sort of stuff and Tred Micro does not seem interested in people like me who are not tech savvy.

Long time user – I've been using Trend Micro Maximum Security (on 6 devices) and Trend Password Manager for many years. For my last 2 licence renewals I've opted for a 24 month term and taken advantage of their cash back promotion. The product itself is OK and does… Read more

what I need for securing my devices etc, with the Password Manager being the clincher for me as I couldn't be bothered copying all my P/Ws to an alternative (even though I know it's relatively simple). Where I've been really frustrated (2 years ago and also just now) is when claiming their cash back offer, be warned it is an onerous process that had me going round in circles. Cash back is claimed on TM's Business Centre site which needs a new account/login as opposed to the regular login for TM security products. A cynical person might think that they deliberately make the cash back claims process as difficult as possible, so you give up and don't follow through....hmmm they might be right. Anyway, if you do follow through and make the cashback claim, I can confirm that they actually do pay it (within a week or so) as per my claim 2 years ago. So I'm expecting the same for my current claim...which has just been submitted after much cussing and unnecessary effort.

Average software but even worse tech/billing/customer service – After receiving a slightly suspect looking email from Trend Micro informing me my subscription was about to expire, I contacted support to verify its legitimacy. After going back and forth with their chat system, I eventually found out it was legit… Read more

and went about trying to renew my subscription, and this is where it all went pear shaped. I asked them to send a link to resubscribe, which they did, but it was for twice the amount I usually spend, so I asked them where the up to 70% off deal was. They then sent me another link. I tried to pay it but the transaction was declined with the error message,

"We are unable to process your order. Please verify your information and try again. If you continue to have difficulties to complete your order, please contact our Customer Service for further assistance."

So I hit the "Customer Service" link and I get this message, "This site can’t be reached. Check if there is a typo in esupport.trendmicro.com. Opens in a new window; external.. If spelling is correct, try running windows network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN".

So no customer support for me.

I tried three more times over the next couple of days and got the same error messages.

I contact Trend Micro to let them know of this error and got no response until the next day. Mind you, I'm trying to pay them for my subscription.

This whole process has now taken over two days, with emails and chat sessions.

I get another email apologising for their "poor service", but with no solution to the matter.

So I cut my losses and found a better rated internet security package that actually cost less.

I'm not sure what's happened to Trend Micro, but not only isn't their product in the top 5 of Internet Security software, but their technical/billing support is completely dis-functional.

We have been using Trend Micro for around 15 years and they have been spot on, but unfortunately its time to change. After 4 attempts and many wasted hours and multiple agents trying to fix the Trend Micro Issues. I give up so time to cancel and try… Read more ·  1

another provider. Re "Unable to Connect to Trend Micro" "Please Restart Your Browser" "Activate Trend Micro". They did end up fixing the issues...

I am also extremely frustrated and disappointed in Trend Micro stopping Password Manager in 1 month's time. We have totally trusted our TM subscription for over 8 years. We have always had a Maximum Security Subscription and there are still 7 months… Read more ·  5

until this expires. However, after spending many, many hours trying to get a resolution yesterday, I have to pay for the upgrade to the new ID Protection product to keep access to Password Manager, although the TM website states that ID Protection is included in the Maximum Security subscription. I feel powerless and annoyed that TM can change the pricing in the middle of a contract, as it does not seem like a professional way to conduct a business. I am actively exploring other companies.

I previously posted a 1star review.I was contacted by J.C. via this format,and after some further discussions,and dedicated ongoing efforts by J.C. to resolve the problem,I finally reached a satisfactory outcome.It is due to his efforts that I decided to renew for another 2yrs. Show details ·  1

Thankyou very much – Not being computer Savey, the Trend security which I purchased needed the old security deleted and a updated Trend be downloaded. The person I spoke to on chat was very helpful, in fact the person took over my computer , with my consent and done it all for me. I personally like to thank that person again for the excellent job. Just to let you know , i have used Trend Security for over 20 years and it is good for what I need it for. Thanks again. Show details ·  1

5 MARCH 2026. THIS IS GETTING REALLY, REALLY, REALLY SERIOUS. WHAT THE HELL DO I DO TO STOP THIS ORGANISATION STALKING ME? On Tuesday 3 March 2026 at 11:04:20 am AEDT, tmsupport@trendmicro.com <tmsupport@trendmicro.com> wrote: Re: Follow-up on "Request to Stop Email Notification" - Case Number: (NOTE TO ALL: TREND MICRO'S INTERPRETATION OF THE… Read more

ISSUE, NOT MINE. MY WORDS ARE HARASSMENT, BOMBARDMENT, STALKING. AN EMAIL EVERY COUPLE OF DAYS FROM 92 DAYS BEFORE MY SUBSCRIPTION IS DUE FOR RENEWAL).

*** This is a system generated email from our case tracking system. *** Please do not change the email subject when replying to this message.

Hi ....

We hope you're doing well.

This system-generated email message was sent to you to check if the solution we provided yesterday has helped resolve your concern. If there is anything else that we can assist you with, please let us know by replying to this email along with any relevant information and we will get back to you as soon as we can.

If you have already replied, kindly ignore this email. Here's the details of your case:

Case Title: Request to Stop Email Notification (NOTE TO TREND. BEGGGING, PLEADING, WEEPING REQUESTS TO STOP STALKING ME, BOMBARDING ME WITH EMAILS VERY COUPLE OF DAYS TO RENEW MY SUBSCRIPTION STARTING 92 DAYS BEFORE MY SUBSCRIPTION EXPIRED)

Hoping to hear from you very soon. Thank you and have a great day!

AND THEN THEY THROW INTO THIS EMAIL THE DAMN ADDS THAT I HAVE BEEN BEGGING THESE VULTURES TO STOP

"Optimize your protection! Upon purchase/renewal, you can upgrade to the latest version of Trend Micro Security and maximize its features by activating the add-on products. "

*To ensure timely response on your cases, please check your "spam" folders too. If this email is tagged as spam, please mark this message as "not spam" email.

Regards, Trend Micro Consumer Support Team

SO I RESPONDED TO TREND AND HAVE HEARD NO MORE - THAT IS WHAT THEY DO WITH EVERY EMAIL THAT I HAVE SENT OVER THE LAST 2 YEARS.

OH SORRY, THAT WAS UNTIL THIS MORNING, WHEN I GOT THE EMAIL BELOW:-

Thu, 5 Mar at 4:11 am

Your Trend Micro Security expires in 58 day(s). Renew and stay protected.

Trend Micro Australia www.trendmicro.com From: anz@edmapac.trendmicro.com Unsubscribe To: ..... Dear.......your Trend Micro Security expires in 58 day(s)! Trend Micro Trend Micro sent this message to ......Your serial number is included to show that this message originated from Trend Micro Australia EXTEND YOUR PROTECTION, MAINTAIN YOUR ONLINE SECURITY! Renew Now >

TREND MICRO TM Trend Micro Device Security Pro 3 Devices, 12 Months SERIAL NUMBER: EXPIRATION DATE: Saturday, 2nd May 2026 Any remaining days on your current license will be automatically added to your subscription. Renew Now > *Starting April 2025, some Trend Micro subscription has been updated as part of our ongoing efforts to improve and streamline our product offerings. If your current product is affected, it will be transitioned to a new plan.

We’ve carefully matched your new plan to ensure you continue receiving the same great protection and features — with the added benefit of new enhancements to strengthen your digital security.

Please note: For some customers, there may not be any change while others see changes in product features, device count and subscription duration. Additionally, with the upgrade to a newer product, there may be a price adjustment reflected in your new subscription.

Do I Need to Do Anything? No action is required. Just make sure your Trend Micro apps are up-to-date. — there’s no need to reinstall anything.

NEED PROTECTION ON MORE DEVICES? Get Offer >

WHY YOU SHOULD STAY WITH US

Renew Now >

HOW TO RENEW AND UPGRADE Renew and upgrade online anytime, 24/7 If you have trouble renewing online, click here for assistance. Please have your serial number (activation code) .....and credit card ready. WHEN WILL THIS ORGANISATION BE SHUT DOWN? HOW THE HELL ARE THEY CAPABLE OF PERFORMING THE SERVICE WE ARE PAYING THEM FOR WHEN THEY ARE DOING WHAT WE ARE PAYING THEM TO BLOCK BY OTHERS?

FIRST POSTING APPROXIMATELY 40 DAYS AGO. Never go near this organisation. They invade and take over your system. These guys should not be allowed to practice. They are stalkers. They are harassers. They are everything we are paying them to protect us from. We pay them to protect us and they breach our trust and their responsibility by controlling and invading our systems. According to them my subscription will expire "soon". 90 days actually. But that doesn't stop them. I am getting "pop up" ads when I log in. I am being bombarded with emails with "special rates". It does not stop.

They are the vermin we are paying to keep us safe from.

Do not ever let them have access to your systems.

What the ... Do I do to stoooooooooooooppppppppppp this? I online chatted with someone a week ago. She promised that there would be no more harrassment.

Monday 9 February 2026 at 04:12 am AEDT -ANOTHER ONEour Trend Micro Security expires in 82 daYS. EXTEND YOUR PROTECTION, MAINTAIN YOUR ONLINE SECURITY!

13 FEBRUARY 2026 ANOTHER ONE

Today? I got another email telling me to hurry up and renew, as I would not be protected - 79 days until my subscription expires

15 FEBRUARY 2026 ANOTHER ONE I RECEIVED ANOTHER STALKER/HARASSMENT EMAIL OVERNIGHT STILL MORE THAN 76 DAYS LEFT ON MY SUBSCRIPTION BUT I HAVE TO HURRY AND RENEW.

Monday 16 February 2026 ANOTHER ONE - EXPIRES IN 75 DAYS - EXTEND YOUR PROTECTION, MAINTAIN YOUR ONLINE SECURITY! EXPIRY DATE: Saturday, 2nd May 2026 RENEW NOW.

wwwwwwwwwwwwwwwwwwwwwwHHHHHHHHHHHHAAAAAAAAAAAAAATTTTTTTTTTTTTT DO I DO?

I will have to take out a new protection to protect me from these vultures.

19 FEBRUARY 2026 UPDATE ANOTHER ONE

I have received another RENEW AND UPDATE. HURRY UP AND RENEW.... BECAUSE YOUR SUBSCRIPTION EXPIRES IN 72 - THAT'S RIGHT SEVENTY TWO DAYS .

RENEW AND UPGRADE NOW. SAVE $50

I ONCE AGAIN HAVE WRITTEN ASSURANCES THAT IT HAS BEEN FIXED/WILL BE FIXED....BUT I GOT ANOTHER ONE.

WHEN AM I DUE FINANCIAL COMPENSATION FOR PSYCHOLOGICAL DAMAGE?

Wednesday 25 February 2026 UPDATE - I RECEIVED ANOTHER ONE -YOUR TREND MICRO SECURITY EXPIRES IN: 66 day(s) RENEW OR UPGRADE NOW AND GET $50 CASHBACK.* Offer ends on 25-Feb-2026

UPDATE 26 FEBRUARY 2026 OOPs THERE WAS ANOTHER ONE Mon, 23 Feb at 4:09 am - Early bird offer from Trend Micro! Get $50 cashback on your renewal! YOUR TREND MICRO SECURITY EXPIRES IN: 68 day(s) Renew Now > RENEW OR UPGRADE NOW AND GET $50 CASHBACK.* Offer ends on 25-Feb-2026

bUT NO IT DOESN'T 'CAUSE YOU JUST SENT ME ANOTHER ONE ON 25 FEBRUARY

I HAVE BEEN TOLD VIA ONLINE CHAT AND EMAILS THAT THEY HAVE STOPPED THE ISSUE. NO THEY HAVEN'T. THEY HAVE MY NAME AND DETAILS. MY EMAIL ADDRESS. MY ONLINE CHAT WAS VIA LOG IN TO MY ACCOUNT.

DESPITE THIS "REASSURANCE" I HAVE MULTIPLE EMAILS STATING THE BELOW.

I hear your frustration and anger, and I apologize for the distress our communications have caused. Your trust in us is paramount, and we deeply regret breaching that trust. We will stop all emails and pop-up ads immediately. Please provide: Screenshots of the emails and pop-up ads. Subscription Details: Account number, email address, or activation codes. We understand your concerns about privacy and intrusive marketing. We are reviewing our practices to ensure compliance with legal standards and respect your privacy. We are committed to resolving this issue swiftly and restoring your trust.

AND

I am deeply sorry for the distress caused by our emails and pop-up ads. This is not the experience we want for our customers, and I assure you we are taking this seriously. (NOTE TO TREND: READ ALL THE COMMENTS ON THIS SITE. I AM BY FAR NOT THE ONLY ONE). Our renewal emails and pop-up ads are meant to provide information about your subscription and offers, not to invade your privacy or harass you. We understand that receiving these messages too frequently can feel overwhelming and intrusive, and we apologize for that. To stop these unwanted communications, please provide: Screenshots of the emails and pop-up ads. Subscription Details: Account number, email address, or activation codes. IT Findings: Any insights from your IT Provider. Device Information: Type of devices and operating systems used. We are committed to resolving this issue and restoring your trust. Thank you for your patience and cooperation.

AND

First and foremost, I would like to sincerely apologize for the distress and frustration you have experienced due to the repeated renewal and marketing emails. I understand how receiving these communications, especially when your subscription still has 70 days remaining, can be incredibly frustrating and feel like harassment. (NOTE TO TREND: IT STARTED AT MORE THAN 90 DAYS AND I HAD THE SAME ISSUE LAST YEAR WHEN YOU HAD TO ABANDON MY SUBSCRIPTION AND ISSUE A NEW ONE BECAUSE YOU COULDN'T FIX THE ISSUES ON THE ONE I PURCAHSED. I GOT EXACTLY THIE SAME BOMBARDMENT OF EMAILS UNTIL A FEW WEEKS AFTER THE ABANDONED SUBSCRIPTION EXPIRED).

Regarding your recent emails, I understand that you are upset and I truly want to help resolve this matter swiftly. To do so, I need some specific information from you. Could you please provide screenshots of the renewal emails you have received? This will allow us to identify the source of the issue and ensure that all such communications are stopped immediately.

I want to assure you that we have already escalated the issue to our team, and all marketing and renewal emails should have been turned off. However, without the screenshots, it is challenging to pinpoint any remaining issues. Your cooperation in providing these screenshots will be invaluable in resolving this matter.

IF THEY CAN'T MANAGE THEIR OWN SYSTEMS AND IDENTIFY ISSUES, HOW CAN THEY MANAGE OURS AS THEY CLAIM THEY ARE?

PS. HOW HILARIOUS IS IT (IF IT WASN'T SO DAMN SERIOUS) THAT AN ORGANISATION PROMOTING A SERVICE TO BLOCK/MANAGE ADS CAN'T AND DOESN'T CONTROL ITS OWN?

2 MARCH 2026 UPDATE.

YESTERDAY, SUNDAY 1 MARCH 2026 AT 2.02AM I GOT THE EMAIL BELOW"-

I deeply regret the distress and frustration our actions have caused you. Your feedback is taken very seriously, and I apologize for the breach of trust and the emotional harm inflicted. We acknowledge your formal complaints to various organizations. We are committed to addressing and rectifying this situation immediately. Our primary goal is to cease all unwanted communications and restore your peace of mind. Steps We Are Taking: Immediate Halt: We will stop all emails and pop-up ads immediately. Investigation: We will conduct a thorough review of our practices to ensure that such issues do not recur. We are fully committed to resolving these issues swiftly and transparently. Your trust is important to us, and we will take all necessary steps to restore it.

TODAY, MONDAY 2 MARCH AT 4:10 AM I GOT ANOTHER ONE:-

Your Trend Micro Security expires in 61 day(s). Renew and stay protected.

Trend Micro Australia www.trendmicro.com From: anz@edmapac.trendmicro.com

Mon, 2 Mar at 4:10 am "Dear ....your Trend Micro Security expires in 61 day(s)! Trend Micro Trend Micro sent this message to,,,,,,, Your serial number is included to show that this message originated from Trend Micro Australia EXTEND YOUR PROTECTION, MAINTAIN YOUR ONLINE SECURITY! Renew Now > TREND MICRO TM Trend Micro Device Security Pro 3 Devices, 12 Months

EXPIRATION DATE: Saturday, 2nd May 2026 Any remaining days on your current license will be automatically added to your subscription. Renew Now > *Starting April 2025, some Trend Micro subscription has been updated as part of our ongoing efforts to improve and streamline our product offerings. If your current product is affected, it will be transitioned to a new plan.

We’ve carefully matched your new plan to ensure you continue receiving the same great protection and features — with the added benefit of new enhancements to strengthen your digital security.

Please note: For some customers, there may not be any change while others see changes in product features, device count and subscription duration. Additionally, with the upgrade to a newer product, there may be a price adjustment reflected in your new subscription.

Do I Need to Do Anything? No action is required. Just make sure your Trend Micro apps are up-to-date. — there’s no need to reinstall anything.

NEED PROTECTION ON MORE DEVICES? Get Offer >

WHY YOU SHOULD STAY WITH US

I GUESS IT IS NOT FIXED!

This review is not of the Trend Micro products (which I have used for a number of years) but rather of the Customer Support of which I have recently needed to avail myself of. Have subscribed to the Trend Micro Ultimate package (including Network Security Device) for two years. The Network Security Device was a piece of hardware which attaches to… Read more

your home network to protect from intruders and which I have previously reviewed on this site. Recently, just before the package was to be renewed for a third year, I received an email from Trend Micro informing me that this package was discontinued (including support for the Network Device which I had only bought two years previously) and they were now moving me to a “similar” product (software only). The problem was this more than doubled my previous years annual subscription taking it to over two hundred dollars. In return I received essentially the same collection of products (minus support for my hardware) and a couple of new ones I had no interest in purchasing (eg. Password Manager where I already have one from another company I am happy with).

I therefore switched off auto-renew and prepared to take my business elsewhere. However, then the emails started coming. Each week there was a reminder email to tell me my subscription had expired, I’m unprotected and need to resubscribe. I ignored the first few but when they kept coming, I started clicking on “Unsubscribe”. Each time I would receive the message saying I had “successfully unsubscribed” but they still kept on coming. Looking on the Trend Micro website, I found an email address for customers wishing to have their accounts closed. I submitted my request and received an automated email stating this would be actioned shortly and giving me a “case number”. After hearing nothing for a week, I sent another email but there was no response this time. A couple of weeks passed with still no response and I was still able to login to my account. Poking around in their support area I found my case request and noticed it had been marked “Closed”. Usually this would denote a resolution but clearly not here as I could still log in to my account. I tried an online chat but the support person I chatted with said they couldn’t assist as it wasn’t their area and I needed to continue following up my account deletion request with that original email address. They would, however, stop the reminder emails.

It’s now over two months since my subscription expired. The same reminder emails continue to roll in ...at least once a week but sometimes within 4 days of each other. I have given up unsubscribing as (despite the “Success” confirmation) they just do not stop so I have had to create a rule in my email to automatically send them to “Trash”. I have tried sending requests to the supplied email address numerous times but there is never any response. I have used Trend Micro products on and off for around the last twenty years. During the early years when I needed to avail myself of customer support on a rare occasion they responded quickly and were helpful. What has happened Trend Micro?

UPDATE After allowing Trend Micro to view the above review before I posted it, I was contacted by someone in Customer Support who was helpful and able to assist with fixing the issue. It took a few days and some back and forth emails with them before the emails reminding me my subscription was ended stopped and my account was finally deleted as requested. Trend Micro apologised for the inconvenience and credited me with an extension of time on another subscription I held on another account as a measure of compensation.

I am therefore changing my original review from that of what was to be a one star review to a three star. While customer support in the end was efficient, it should not have taken me preparing to post a negative review to get action after numerous attempts to achieve this result through TM online processes all failed.

Purchased their 3 user antivirus at a local store in Melbourne. Was unable to activate it and use it. Rang technical support which was a complete waste of time. They refused to assist and said we must hand over credit card details for auto renew. Refused to hand over card details for safety and privacy reasons and stated i simply wanted to use the… Read more

product i purchased. The product is basically bin material. Our family will never buy trend again. Disgusting business practises in our opinion selling products in retail stores which cannot be used or activated. Disgusting and will raise the issue with the ACCC.

After not renewing the service I have been constantly harassed for over 12 months via email to re-subscribe. This is even after I am no longer a customer, have unsubscribed and am still receiving emails even after I have continually blocked them. This would be the least trustworthy company I would seek anti-virus service from. Deeply disturbing. Show details

Simply wanted to update credit card details for renewal. Spent more time than necessary with no success. AI assistant and chat (and I'm not convinced they're different) have been next to useless. Such a simple thing to do, but seemingly impossible. Will be dropping their protection and moving onto another company. Very disappointed because I had been with them for over a decade. Show details

I requested to have my account deleted and they automatically renewed my subscription. I have been contacting Trend via their customer support email for the past 7 months requesting the account be cancelled, and I have not had a reply. Only option I have now is to contact my financial institution and speak with them. I am paying for the top… Read more

security, so the subscription is quite expensive. I have been receiving junk emails and spam in my inbox the entire subscription ,and Trend is supposed to filter this and it obviously does not happen. Honestly, the security was better when I was using a free service. Do yourselves a favour and do not buy Trend. To be paying for the highest subscription, still getting bulk online spam and scammers filtering through, it's really not worth it. Think the worst bit is I have NEVER had a reply to any of the multiple emails I have sent to customer support requesting assistance. If you're looking to be ripped off, prefer absolutely no customer service, then Trend is the subscription for you. They tick both of those boxes.

$ 300 dollars stolen twice. Subscription trap. Lies. Told by Trend "that part of website does not work and will be fixed in October". Really? I am DEAF had to have someone phone trend after they overdrew my bank account. Claimed they would refund through PayPal which happened and I withdrew the $ 300 I personally had to put in my bank account.… Read more

The bank also put a block on my account so no further subscriptions could be taken out. Then PayPal claimed I was paid twice , now my PayPal account is $300 in the RED. this is clearly Disgusting, fraud, a lie and a huge waste of my time and stress. So now I can't use PayPal with either of my bank accounts. Simply unconscionably.

I have been using Trend Micro pc and mobile security products for quite a few years. I have not had problems with the product apart from the Payguard feature (see separate review). I have had persistent problems at renewal time. I will renew my… Read more

subscription, but then will begin receiving emails and notifications that my subscription has/will expire and I should renew now! This has continued for months. If I log in to my Trend Micro account everything is ok. If I try to inform them I get no response, and the "renew" emails continue. If the company is not able to detect that my subscription is actually up to date according to their own records, it does not inspire confidence in their ability to detect malware on my devices. This will be my last renewal. When it expires (2026) I will not renew and will hopefully have a less frustrating security arrangement.

Very disappointed in Trend Micro with their recent dropping of Password Protection from my suit of programs and although stating that its replacement ID protection was also included in my renewal I now find it is not and extra payment is required to receive it. NOT even Trend Micros Chat Box and human chat help knew this and could give me the correct advice. Makes me worried about their core internet protection now! Not very professional.

I have been using trend micro for a very long time and have always been happy with their product. The two stars are not about their platform excellence, rather their latest marketing strategies. After a few years passed its time to renew and with great surprise, a massive price hike and one off fee's. Well around $399 AUD for me with their matched… Read more

new plan for a subscription of 1 year. Not only that,you have to opt in to an auto renew.

In short it's time to say goodbye and I will take my chances with Windows defender. Auto renews are a sore point with me and mandatory ones are worse. This year I also unsubscribed from Office 365 as they went down the massive price hike revenue road and I got off the bus.

I do not see this as value for money for average non professional household use inclusive of a short subscription period, and if you think $499 for 2 years subscription is better value then best of luck selling it.

Once again I have no issue with the product.. it's solid and well resourced.

Wonder if they communicate with each other at Trend. Cancelled auto renew in June and yet they still debited my account in July. Received email stating "action required, subscription has expired" after money already debited. Have since received a refund. Would I have been refunded if I hadn't made contact? Show details

Today I noticed a new charge on my account from Trend micro and like Microsoft subscription they quietly added a $100 to my premium ultimate. They are relying on product renewal features. This behaviour from companies be it engergy retailers to microsoft to trend micro needs to be stopped. There is absolutely no reason for such a high increase. A… Read more

small increase is acceptable but between all the unneeded pop ups and no ability to stop them, I am very unhappy that they practice their business this way. I paid 130 for 2 years when I bought my computer to 199 per year to this year to 300. That's not inflation, that is gouging. I am very unhappy and angry about this. I now need to find new protection and no one in my family back in NA even come close to paying what I do for either microsoft 365 or device security. I've been told that if I didn't have automatic renewal I could find a much better price which is a problem. That is gouging people's already busy and hard to afford lives.

Beware of Trend Micro! I did not want Trend Micro, but was hassled and convinced to get it by a JB HI FI employee as I was buying my MacBook a few years ago. It is absolute hell trying to cancel a subscription from this company. I could not cancel my auto renew on the website because it will NOT let you, so I emailed them and they told me they… Read more

turned auto renew off for me. I was assured I would not be charged any more from trend micro, I asked for my account to be deleted so I could be sure of this. It is now May, three months after my Trend Micro account was meant to be renewed, and for some reason I have been charged $219.95. I have been charged for something I do not want, and that I will not use. Total scam if you ask me. This company doesn't even deserve 0 stars. I emailed them yesterday to get my money back, and for my account with trend micro to be deleted. But there has been no reply.

If I could give negative stars I would. Do not ever sign up for this product. Sure it protects your phone, but they're dodgy AF when it comes to contacting them. I was considering keeping my auto renew, but wanted to change number of phones. Trying to find a price guide . . . keep dreaming. Tried calling them. Calling as a private person, they… Read more

don't answer the phone, you go around in circles with their automated number system. But call as a business, they answer straight away. So, you want to be that dodgy, I'm cancelling. I confirm my subscription is cancelled demand an email stating this. And guess what, the following month they auto renew and take money out of my account. Couldn't get through on any of their support numbers on their current page, so found the original number I called last month - tech support and guess what get straight through. But the person who did answer the phone was fine, there is only so much they can do when they are working for a dodgy company that obviously goes out of its way to make things as difficult as possible for their customers.

Because I didn't continue paying for this antivirus it caused problems with my son's school laptop where I needed IT specialists to get in and remove it so the comp would work again. Show details

I was charged for subscription renewal a year before it expired. No invoice, no notification. Trying to sort this out was a nightmare that went on for a couple of hours. Can't talk to anyone on the phone. "Chatted" to someone after finding out how, for ages, giving details they should have had in front of them only to be suddenly cut off. Had to… Read more

go through it all again. Finally they admitted a mistake due to changing merchants. Will see if the refund comes through. Be very careful in using this mob!!!!

I received notice on 4th April of upcoming auto renewal for $219.95. I contacted trend micro and was told to cancel auto renewal via manage subscriptions which I did. I asked for other cheaper offers but I could not renew on cheaper options and I would need to manually buy cheaper option once subscription was due. Today 20th April on expiry of… Read more

subscription they charged me original 219 auto renewal. i contacted trend micro to request refund but have to wait 5 to 7 business days for refund. So now I have no virus protection and no money to buy cheaper one. Bad systems bad service person I dealt with via chat said he couldn't do anything more for me.

Very disappointing. I clicked on a Facebook post and a virus scrambled the screen and hijacked my laptop. I had to get HP to help me get it started again after some hours. Trend didn't offer any protection whatsoever against it. I will look for better protection next time for the money. Show details