Worst customer service of my life
I went to Trevor Carpets Willetton shop to order hybrid flooring and it seems to me they have no idea about hybrid and also its installation. Anyway way I asked for a quote and they told me they will send the quote by email within couple of days which they never sent. I have every doubt about their capability on hybrid floorings. Later on I went to one of their competitors and the job done to 100% satisfaction.
If I can save one person
Sales service was terrible. Left the store and went to a competitor who we later found out uses trevors products and installers.
Our floorboards were “smashed out” in a day (including stairs) and you can tell. The floor boards were buckled and uneven with multiple chips taken out of the wall. A supervisor came and inspected and agreed the job was terrible and ordered it to be fixed.
Waited a further 3 months to have the floorboards repaired and they’re even worse now. Even more chips from the wall, multiple uneven boards, chips that have been hidden with filler and the capping on the stairs is horrendous.
Not how you want to spend $15k. Have recently completed our next build and am actively trying to avoid them at all costs.
A tricky job done exceptionally well
Our apartment presented a challenge as it has several odd shaped rooms. However, Angelo from Canning Vale worked hard to plan the fewest number of joins and use the least amount of carpet on the job. He was also extremely helpful with our carpet selection, understanding our need for a robust product in our rental. Then Bernie did an outstanding install, getting the carpets and underlay up 8 floors in a tiny lift without any dramas. We also appreciated his precision workmanship and attention to detail. We thoroughly recommend both Trevor's and Bernie.
Trevors Carpets Rockingham
Great experience dealing with Andrew from Trevor's Carpets in Rockingham. We had to order carpets from Rockingham branch as we live here for our property in the Perth Hills. Installation being about a month later and when the time came everything ran like clockwork right down to Cam the Carpet Layer who did a very professional job. Good old fashioned service here ! Well done and thankyou for no hassle.
Forced to pay up front for both the flooring and the installation, then constantly slogged with variations, again payed up front. Struggling to get someone - ANYONE - back to finish the installation, its half completed and there are items of concern which i do not believe will even be completed.
Wrong colour Scotia
My floors are currently being fitted today. The floor laying guy is lovely. The sales people at Trevor's Myaree were great. However, the Scotia that is supposed to be Jarrah is actually not a good match for the Jarrah timbers supplied. The Jarrah boards have a pinkish/ redish tinge and they only have Jarrah Scotia that is a Dark Brown Honey Colour. I have told them I would like the Scotia to match. This mismatch of colour is very obvious. The Carpenter in charge, Danny, phoned me and said that he will talk to the Sales Person and sort s...omething out. Not once could someone be bothered to come and look over the Boards and Scotia today, to try and understand the problem. Prior to Danny calling, another staff member had already told me that he would tell them not to actually Lay the Scotia today, just the Boards and we would look for a solution. However just 30 minutes ago another person from Head office phoned me and forcefully insisted that the Scotia must be laid today and they will look at it later! I refused as I felt this was inappropriate waste of my time and their's. The way I'm being treated right now is disturbing. I do hope this situation improves as this is a very unpleasant experience right now.
So happy with our carpet
We recently dealt with Scott Thomson who now works at the Malaga branch of Trevors Carpets. He was very constructive in helping us decide on the right carpet for our whole home. His service was excellent and he went above and beyond the call of duty by supplying several carpet samples for us to make a final decision. We are now enjoying walking on our lovely wool loop pile carpet with premium gold underlay. Thanks for your great service Scott. Faye Ottley
Very poor quality product
I had installed Laminate flooring walnut Color, followed their cleaning Instruction sheet, still floor has very bad dirt marks , can’t get rid of it all over the house , even cleaners have given up. Also bad workmanship as lots of humps though out the floor. Laminate has started warping .
From the quote by Dave to the laying of carpet by Matt, we couldn't have had better service. Dave was professional in his quoting, answered all our questions.
Matt arrived on his own and I thought, 3 bedrooms and passage, how long will this take. Matt had all carpet and underlay up and new underlay and carpet down in no time at all, extremely fast and efficient.
Great job, thanks to all,
Simply the best !!! Awesome service
Well done to Angelo (Sales consultant) and Doug (Installation team) !!!
We called on Trevor Carpet (Canningvale) to replace the carpet in our rooms. We were welcomed by professionals who know their job perfectly. They are experts, selling quality products and affordable. We are fully satisfied with their service and the installation carried out by their care. Our house looks new now. Thanks guys !
Well done Adrian! Adrian of Myaree store was super knowledgeable, efficient and friendly. Adrian helped us to choose the right carpet! Kyla gave us good customer service. Installation team, Dave & Dave came promptly, were very skillful and neat. We love the Look and Touch of our new carpets.
Thanks heaps Trevor's Carpets team :)
Excellent service, great product, happy customers
Adrian at Trevors, Myree won our business through his hard work and dedication to our needs. We are very happy with the end result which is due to Adrians attention to detail and brilliant customer service. Thank you to the whole team at Trevors for making the journey seamless from inception to completion.
Happy after 2 installs
We have used Trevors in 2 houses over the past 5 years. I can not fault them. Their pricing was good, tradesmen were nice & polite and did a good job and their carpet seems to be really good quality.
Can't ask for much more!
Willetton Trevors Carpet Great Service Fantastic Carpet
If you are looking for flooring i highly recommend Trevor's Carpet in Willetton just ask for John. I had many bad experiences buying carpet from other companies that did not cover their warranties and sold me poor quality carpet at a premium and the installers were rough. However Trevor's Carpet have top quality service all the way and gave me a great price. The Installers (Brendan & Andy) were fantastic and very entertaining, they cleaned up after themselves and didn't leave any marks on my walls. I highly recommend this store.
What a bargain!
Carlo at Trevor's Osborne Park was professional from the very beginning. His product knowledge was exceptional, and when we came back several times before deciding on our purchase, he was always patient and thorough. The icing on the cake was the price he quoted, which was an absolute bargain compared to other retailers. Carlo made the whole process fun and enjoyable, and we ended up with exactly the flooring solution we needed. Thank you Carlo and thank you Trevor's !
Excellent sales staff and products
I cant praise the sales staff at Trevors in Osborne Park enough. We first dealt with Robert who was knowledgeable, not pushy and gave us a great price. We had to return a couple of times to look at the flooring colours as we were undecided, and dealt with Charlie who was amazing. He was so patient and knowledgeable. It felt like we were having a chat with a friend. Nothing was too much trouble for him at all. I will be recommending Trevors to all.
Great Service and Price
Great friendly service from Kieren at Rockingham and good price on laminate flooring to supply and lay. Thanks for all your help would recommend this store for friendly service and good product.
Joondalup WA store was great and we love our floors
We've had our floors for a year and absolutely love them. Also the staff were excellent. Less salesy and more helpful. They actually saved us about 10-15% of the cost as the lady did the maths for us and we had been originally quotted the wrong space. This was a huge difference as it was like 240 sqm vs 210 sqm. And the floors are stunning. Everyone loves them. Kids are absolutely trashing them and they are surviving nicely. Wish I could remember the ladies name but she was brilliant and the range and prices were best in market.
Good advice and great quality for a reasonable price
Great service! Alan was very helpful and patient listening our criteria, explaining pros and cons of each product and helping is select the right colours and trims or house. Installation team was equally professional and skillful. Finished result is fantastic. Carpet and laminate looks and feels great. All achieved within a reasonable budget.
We are delighted with the service we received
My partner and I purchased floor boards for our lounge and our so pleased with the end result. We were also happy with the service we received fro the workers. Sky was very informative and ready to assist at all times, thank you. We will recommend Treveor’s carpets to our family and friends.
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