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2nd time customer
This is my second time dealing with Trevors Carpets Midland. I was very happy with the service and help I got from Danny. He was very helpful. Lorry came out and laid the flooring on time and did a excellent job. The only issue we had was a join had been placed in a walk way. So we rang the store and got a different person on the phone, his attitude was shocking. We tried to explain that we were very happy with the job, his cuts were brilliant the only issue was the join. The man on the phone kept talking over my husband and demanding we remeas...ure the floor now, he kept asking is that exact so we did as he was demanding it. The very next day Lorry came out the replace the flooring once again over the moon with his work and attitude. If it wasn’t for Danny and Lorry’s service and can do attitude I wouldn’t go back. We would have give a 5/5 rating just for those two. The only reason we are giving 4/5 is because of that rude dismissive and demanding man who didn’t even know the job and was telling us were our kitchen and laundry are one room. NOT
Could Not Be Happier with Experience and Final Result!
The buying experience with Laura of Osborne Park store was first class. Taking Laura's advice, we were super happy with how good the selection turned out to be and the high quality installation of both carpet and flooring. A tired house has been transformed and it now looks and feels like a brand new home!
Had Braiden assist us in doing all our carpets and he went above and beyond. Will only use Trevors from now on!
Had Braiden assist us in doing all the floors in our new home and he went above and beyond to make sure we were satisfied. Will only be using trevors carpets from now on and recommending them to all of our friends and family! Not only is the customer service wonderful but the workmanship is also spectacular. Beyond impressed!
Top quality and service!
Just had my new carpet laid through the Osborne Park store and the quality and service was unbeatable. Paul is an absolute asset to the company, the only place I will source carpet from now on.
Would recommend!!!! Excellent service and quality
I had carpet installed in our bedrooms last year and I couldn’t recommend Trevor’s enough! Before choosing to go through Trevor’s, I went to several other stores, unsure of what I wanted but unfortunately I experienced poor service at each and every store. A colleague recommended Trevor’s and I am so grateful that they did! The salesman Paul at Osborne Park was extremely helpful and made the whole process a breeze. The installers did a fantastic job, and ensured we were 100% happy with the job before they left. Overall I couldn’t be happier with the result and I will definitely be recommending Trevor’s to everyone!!
Awesome floors! Great service!
Trevor's provided wood floors and carpets for our whole house. Paul was very helpful and knowledgeable of the products and the guys installing the flooring did a great job.
Terrible and rude customer service.
I was around shopping for carpets and getting quotes as I am building a house. I went into the Midland store and started to look at their inventory. I asked the store person about the underlay and how thick it is. The response I got was “why does it even matter?, it doesn’t matter” in an extremely arrogant and rude way. I am sorry to ask questions about the product I was wanting to buy. Safe to say I walked out of there after that. Absolutely appalling social skills. Walked straight into Carpet Call afterwards and was actually treated like a person.
Very poor quality & workman ship
I built my house through the Homebuyers Centre 18 months ago.
I had the sheet vinyl laid in the kitchen, Family, Dining, Hallways & office. With in 4 weeks the vinyl looks like the ocean through out the house. After contacting Trevors to have this replaced under warranty, I have had numerous people out to the property and had to continue to follow up 3 times. Almost 2 years on they have finally agreed it needs to be replaced at an additional cost of $4000 for the area of 68.83m.
Extremely Dissatisfied, Do not recommend!!!
Would rate them a 0 if I could.
Be careful what you buy
Gave the exact measurements of my floor space and trusted the sales person to sell me the correct amount needed.
I got a professional to fit the flooring and now I have 2 full boxes left. Trevor's won't let me return. Feel ripped off! Won't be going there again. Don't trust them.
2nd time round and still Happy
We have used Trevor's Carpets twice and have always been happy with service and staff. We have used them twice now and have been happy with our new house carpets and the property we invested in.
I feel like I have a new home! Thank you.
Considering I had a lot of flooring over a long period of time issues were dealt with professionally and with consideration for time frames (Christmas)! I really appreciate you going out of your way to ensure I was a very happy customer! Thank you.
DO NOT USE THIS COMPANY
We had our hybrid floors installed by Trevor's Carpets and it's the worse decision we've made in the entire build process. A number of our walls were damaged, a portion of the living room floor has a giant cut mark running across it, the floor in the study moves, and the house was left in a mess that literally took us hours to clean. I called [Name Removed] on the 23rd October to advise of the damages and he said someone from the customer service team would call me 'early next week to discuss'. I told him that we were moving into the house the ...following weekend and I needed somebody to call on Monday so we could get this sorted asap. I sent photos of the damage to [Name Removed] via email. On Monday 25 October [Name Removed] from the customer service team called and said he would organise somebody to come and look at the damage on either Wednesday or Thursday. I advised him that as both my husband and I work full time it's difficult for us to take time off work to be there for the inspector, but if they called my husband when they were planning on coming he would try his best to be there. I also advised [Name Removed] that I had already sent some photos of the damage to [Name Removed], [Name Removed] replied "Oh, that will be useful in assessing the damage" - so I can only assume that this email hadn't even been forwarded on to him prior to his phone call. On Thursday 28 October my husband received a call from the inspector that he was coming to look at the damage. My husband said he would try his best to be there. The inspector was rude, argumentative and had obviously come to our house with the intention of intimidating us into accepting that all of the damage was covered as 'acceptable' in the clause of the contract. He also basically implied that we had cut the floorboards ourselves, although I'm not sure how he thinks that this is possible considering we weren't living in the house and had no furniture in the house. He had the same attitude about the weird drip marks that had appeared higher up on the study walls, saying that they don't use glue so it couldn't have been them. Considering that the damage wasn't there prior to floor's installation I'm not sure who else could have made it. Also, apparently the moving portion of floor in the study is within the 5mm allowance, meaning we just need to deal with. He did mention if it becomes an issue later on we can contact them to let them know. (Not quite sure how much more of an issue it's supposed to become?) After the visit, I called [Name Removed] from customer service and passed on the feedback my husband had given and asked him why they would send such a rude person to assess the damage who from the get go just set out to be argumentative and intimidating. I also reminded [Name Removed] that I had been the one pushing for them to come and inspect the house prior to us moving in because I had wanted to avoid the risk of them claiming we had damaged the walls etc ourselves and now this is exactly what the inspector was claiming. His exact words to me were "I don't exactly know what you want me to do?" I told him I wanted him to fix the issue. He said "Ok, I'll see what I can do." This was six days ago and we still haven't heard back from them. I can only assume they send extremely rude and argumentative inspectors in the hopes of intimidating their customers to not to follow up on damages. I've attached photos of the damage, and in some of them you can see the mess that was left behind. I didn't realise this was going to escalate so I hadn't bothered to take more photos of the house prior to us cleaning.
Terrible - shocking not even an apology
Terrible - very unorganised, paid half the money good 3-4 months prior to installation. Installation booked in weeks in advance. Three days before installation vinyl planks are still in Melbourne, hence vinyl install has been pushed back. Carpet installation was done as planned. Shocker - wrong colour carpet to the one we chose. Brand new house and the carpet guys chip the bottom of the door. So disappointed with Trever's carpet Osborne Park. Every time you call them there is a new guy to talk to and explain the whole story.
Absolutely happy with hybrid flooring
We built our home and chose to have the Firmfit luxury vinyl flooring through out the house from Trevor carpets along with carpet in two rooms. Choosing this firmfit flooring has been the best decision we had for our house. The aesthetic is world class, quality is excellent and very easy to maintain (i.e clean) . We chose SpottedGum design. I cant understand why Trevor carpets donot advertise this firmfit flooring enough. Is there something I am unaware of?
The skirt board installation, the carpet (though minimal) installation are all excellent.
The staff was super friendly and professional (except one person who was probably new then)
Amazing product and service!! Highly recommend!!
Fantastic customer service experience, Nikki, Kieren and the team were incredibly helpful, knowledgeable and efficient. The communication was great, any questions we had were answered and the whole process was stress free with an amazing end result! We couldn’t be happier with our brand new carpet!
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