Trip.com

My experience in Les suits – Well to be perfectly honest, in my humble opinion, this hotel is 10/10 the location is great close to everything you need I means one of the best in Ottawa the receptionist are great they are happy to help with anything you need, the room size is great but the only thing I got issue with is the cleaning team they need to step up with their game ,… Read more ·  1

the rooms was never clean for whole time I were there but they will come in change the towel and make the bed with the same dirty bedsheets they never change bedsheets for the whole time I were there. But I will definitely come back again

Warnings – Bought bundle flight (pdg-jkt,jkt-dps, same flights bothare super air jet )+hotel , pdg-jkt, flight has technical problems, was land in between destinations, all day waiting just promised from the flight company to replace a flight, end up miss the other flight jkt-dps, end up ask refund for both to the flight, as procedure trip.com asked for the… Read more

paper from flight company refund, got all of this paper but it's end up trip.com only paid $23 X2 passengers for both flights destinations, so don't trust this trip.com and never go anywhere with super air jet

Best travel app – I have been using Trip for a year and I can comfortably say it is one of the best travel apps which I cannot recommend enough. From the products range, air, train, and hotels to user experience, every aspect has been designed perfectly for a travelers needs. Payment and refunds are handled smoothly with minimal fuss. Show details ·  1

Had always used Trip.com for my travel to Bali & hotels. Well now I finally got stung. I took advantage of their travel insurance. I then had to cancel my trip the day I was meant to fly out. Unfortunately my dogs got hold of my passport, was damaged. I tried to liaise with customer service whilst trying to organise an urgent replacement passport.… Read more

Because of unavoidable circumstances, travel insurance could have helped. But apparently when I had no choice but to cancel my trip. It also cancels your travel insurance. How am I suppose to make a claim then? Also according to Trip.com nether the airline or the hotel would issue a refund or credit. Even though I had everything in evidence to back me up on my claim. I have since lodged a complaint to Consumer Protection and hopefully they can provide further outcomes.

Trip.com no empathy, has lost a loyal customer.

I purchased a Vietjet "Deluxe" ticket through Trip.com for an upcoming flight to Ho Chi Minh City. A key, advertised benefit of this specific premium fare class is the ability to make flight and class changes for free, paying only the fare difference. When I contacted Trip.com support to process an upgrade to Business Class, they completely… Read more

refused to honor the terms of the ticket they sold me. Instead of charging just the fare difference, the agent attempted to impose an unauthorized $249 processing fee, quoting a total of over $1,241. When I provided direct screenshots and links to the airline's official Deluxe fare rules proving the change should be fee-free, the support agents deployed unreasonable delay tactics. They stated it would take 24 to 72 hours for "management to investigate" a publicly available airline policy. Worse, they told me that because they could not guarantee the ticket price wouldn't increase during their 72-hour delay, my only options were to either wait and risk a massive price hike, or pay the full, unjustified $1,241 upfront right then while they investigated. This is highly unconscionable conduct. Trip.com is actively holding fares hostage, refusing to honor the clear inclusions of the premium tickets they sell, and attempting to shift the financial risk of their slow internal bureaucracy onto the consumer. I am currently escalating this matter as a breach of Australian Consumer Law (misleading and deceptive conduct regarding the promised features of a purchased service) and pursuing a formal chargeback dispute. Buyers beware: paying for a flexible or premium ticket through Trip.com means nothing if their customer service team refuses to let you use the benefits.

Falsely and deceitfully advertised a 'luxe double bed room ' in Sydney which turned out to be an absolute dump. Then refused to reimburse me. Terrible service. Show details

Be careful of delay without sense reason and as u can see it’s been two weeks the refund still processing as they claim and they blame the airline and even I show them the airline already cancelled they still saying it’s the airline and top of all they r forcing the refund as voucher Show details

Searched a flight for today. Booked flight. Then on view it was for 4 weeks away. I contacted them within minutes of noticing the issue. Both phone numbers didn't work. I then had to chat to a bot. Finally got to what is supposed to be a human. I explained the issue. They would not entertain any means of a change of date, rebooking etc without charging over $100 for the change in addition to the new $222 ticket. They would not assist at all Show details

Advertised price differs to Payment price Using Trip.com app, we were attracted to a hotel by the advertised price. Just when I was ready to click pay the price had inadvertently gone up by $500! It was a good thing I wasn’t rushing and paying attention to the process. I raised a complaint to Trip.com, after 24hours they blamed it on the hotel… Read more

updating their price and it isn’t something Trip.com has a control over. 24 hours after my complaint, the advertised price was still $500 cheaper than the payment price.

Trip.com is an agency for hotel booking. The booking page and payment page are all within the Trip.com page so it’s not right of Trip.com to blame it on respective hotels’ fluctuating prices.

Trip.com offered me a mere $60 as compensation for this misleading error. I choose not to accept it as I don’t think it’s going to change any behavior or error fixing in Trip.com platform to not mislead customers in the future.

Buyers beware!

The price match guarantee is a joke. They just keep coming up with different reasons to reject the claims even though in my case, the cancellation policy is the same, payment method is the same (Google Pay), the number of guest (1 or 2) has no impact on the room price yet they can just blatantly concoct excuses to reject your claims Show details

Please avoid this website. Upon cancellation they deduct every penny from the booking amount for which they don't have the proper explanation. I had booked the flight Delhi to Perth for AUD1676 upon cancellation after 10 mins they held my money for 10 days after repeated chase they come up with only INR297 as a refund amount. There customer… Read more

service really sucks as that is totally driven by AI that has standard reply. Please stay away from this website .

Was buying plane tickets, got kicked before payment page due to price increase, price was 30% higher and was forced to buy at this price. Decided to check prices again just 4 hours later and it is original price. Customer support says prices are dynamic and blah blah, of course everyone who get's in such situation is just being scammed, price was… Read more

lower when i entered my info, price is lower now, in just a few hours, but i was forced to buy a lot higher. Don't recommend

I booked a flight through Trip.com (Hanoi – Shenzhen – Melbourne) and paid a total of AUD 637.70, including AUD 416.10 in taxes. I requested cancellation well before departure. Trip.com told me that only AUD 44.20 of my taxes is refundable, meaning they are withholding over AUD 370 in taxes. They refused to provide any tax breakdown, could not… Read more

show which taxes were non-refundable, and said they could only share what the airline told them — yet then asked me to contact the airline directly for details. This is extremely irresponsible, as my booking and refund are being handled by Trip.com, not by me directly with the airline.

Their own website says cancellations follow the airline’s policy, and the airline’s published rules state unused government taxes should be refunded. Despite this, Trip.com withheld most of my taxes without proof.

They kept delaying my cancellation status as “awaiting cancellation fee” while giving changing timelines (1 day, 2 days, then 1 week). Customer service was slow, inconsistent, and avoided accountability.

I would not recommend Trip.com for flight bookings if you may need a refund. Very poor transparency and support.

When I finally booked my tickets for 78yr old elderly parents for the 3rd time before it was cancelled for unavailability, I later realized there was a 16-hour layover at KL airport—something that was never shown during the booking process as I tried booked the same tickets thrice before. I immediately contacted customer care before the tickets… Read more

were even issued. Instead of helping me correct the mistake promptly, I was told to pay a fare difference that was higher than the original ticket price. This feels like an unfair and exploitative practice designed to make money rather than assist customers. Very disappointing experience. This app appears to be deliberately misleading and unfair to consumers. I am being charged twice for the same flight simply for changing the travel date of one segment, and despite raising this issue within seconds of booking, the company refused to provide any resolution or refund. In addition, the app consistently advertises low flight prices that are either unavailable or suddenly increase at the booking stage. This practice is deceptive and creates a false impression of affordability. I will be raising this with Australian fair trade to see if this helps. Based on my experience, I strongly caution others against using this app, as its pricing and billing practices are not transparent and cannot be relied upon.

This booking experience with Trip.com has been extremely misleading and unacceptable. I booked a hotel at a displayed price of $1800. This amount was clearly shown as the main booking price. However, later on the same day, I received an email stating that I would need to pay an additional $900 directly to the hotel upon arrival. Only after going… Read more

back to the listing did I discover that this extra charge was mentioned in small fine print, while the headline price remained $1800. This is not transparent pricing. The real total cost of the hotel was $2700, not $1800.

What makes this even worse is that I have contacted Trip.com for an entire day regarding this issue and they have completely ignored my complaint. The hotel also refuses to cancel the booking, leaving me with no resolution.

As a result, I am now preparing to formally report this matter to the Consumer Affairs Department for misleading pricing and unfair business practices.

This is a classic example of drip pricing and deceptive advertising. If the full price had been clearly shown upfront, I would never have made this booking.

I strongly warn other customers to be extremely cautious when booking through this platform.

i have booked a return business class trip with booking.com. using shenzen airlines. I never received a confirmation of my booking and have contacted Shenzen airlines and am awaiting a confirmation from them that my booking actually exists Show details