Trip.com

8 bookings total, zero issues. The price alert feature helped me save money by notifying me when flight prices dropped. Honestly the most reliable travel platform I've encountered. Show reply

Without a doubt, this is the worst company I have ever used to book travel. I work in the travel industry and fly regularly, using a wide range of booking platforms, so I am very familiar with how airline schedule changes and customer service issues should be handled. I had previously had a poor experience with Trip.com, but I decided to give… Read more

them another chance. Unfortunately, that proved to be a mistake.

After booking my flights nearly a year in advance, I received an email informing me that my itinerary had been changed and that I had automatically been rebooked onto alternative flights. However, the new itinerary left insufficient time to make the connection between flights, making the journey effectively unworkable.

When I contacted customer service to resolve the issue, I was told that I would need to pay for a new flight myself if I wanted a workable itinerary. To make matters worse, I was also told that I would need to pay again for checked luggage, despite already having paid for it when I made the original booking.

This situation was entirely outside of my control, yet I was expected to bear the additional costs created by Trip.com's rebooking. The lack of accountability, poor customer service, and unwillingness to provide a reasonable solution have been extremely disappointing.

I will not be using Trip.com again and would strongly advise others to consider alternative booking platforms.

**Absolutely Terrible Customer Service – Avoid Booking with Trip.com** I booked a round-trip Air India ticket from **Bhopal (BPL) – Delhi (DEL) – Melbourne (MEL)** and back **Melbourne (MEL) – Delhi (DEL) – Bhopal (BPL)** through Trip.com. My original return itinerary was: * **16 September:** Melbourne to Delhi – Departure at **7:30 PM**,… Read more

arriving in Delhi at **3:30 AM** on 17 September. * **17 September:** Delhi to Bhopal – Departure at **6:30 AM**.

However, the Melbourne–Delhi flight was changed by the airline to **1:30 AM on 17 September**, arriving in Delhi at **9:45 AM**. The connecting Delhi–Bhopal flight was **not** updated and still departs at **6:30 AM**, which means it leaves **before I even arrive in Delhi**. The itinerary is completely impossible to travel.

The most frustrating part is that **Trip.com never informed me of this schedule change**. I only discovered it myself on **22 June**, almost by accident. When I contacted Trip.com, the customer service representative wasn't even aware that the flight had been changed.

Since then, I have:

* Contacted Trip.com through **6 separate chat sessions**. * Spoken to Trip.com customer support **3 times** over the phone. * Contacted Air India support **3 times**.

Despite all these follow-ups, nothing has been resolved. Every interaction ends with the same scripted response: *"Sorry for the inconvenience. Please wait while we work on it."* Weeks have passed, yet no one has taken ownership of the issue or provided a workable solution.

A travel booking platform's primary responsibility is to ensure customers have a valid itinerary and to proactively assist when airlines make schedule changes. Instead, I've had to discover the problem myself, repeatedly chase both Trip.com and the airline, and still have no confirmed resolution.

This has been one of the most stressful customer service experiences I've ever had. If your trip involves connecting flights or international travel, think twice before booking through Trip.com. When something goes wrong, don't expect timely communication or effective support.

If anyone at Trip.com who is knowledgeable and empowered to resolve customer issues is reading this, please take responsibility and help resolve my booking before my travel date. An itinerary where the connecting flight departs before the incoming flight lands is unacceptable, and this issue should have been addressed immediately.

Was very hesitant to use a third party booking for a flight but as Trip.com had such a good deal for my flight, I gave it a go. Got instant confirmation and e-ticket was in the actual airlines site immediately. So I will definitely be using them again. Show details ·  1

I recently made a domestic flight booking with Trip.com (via Skyscanner). This was 6 days in advance before the return flight (Brisbane- Gladstone return). Unlike booking directly with the airline, I could not see the option of purchasing a 'Flexi'… Read more

flight so that I could make changes to the booking beforehand if circumstances required it. So I took out travel insurance with XCover.com, this being offered to provide travel protection. When I received notification that the job in Gladstone was cancelled ( five days before the scheduled flight date), I cancelled the Booking with Trip.com and made a claim with XCover.com. Numerous emails followed in an attempt to obtain a refund of the Flight costs outstanding. XCover.com insurance policy mentions "Cancellation Guarantee", however this insurance company could not process my claim because the Insurance Policy had been cancelled by Trip.com on 27th March. The period of cover was 29-30 March, so I have contacted Trip.com to ask why they cancelled the policy on 27th March. No answer was forthcoming. My out of pocket expense is $542.10, which is the amount of re-imbursement of my claim. Trip.com have reimbursed only a fraction of the cost of my booking.

I received poor customer support from Trip.com and would not use them as a Flight booking agent in the future.

From one app you can get airplane tickets , e sim , car hire with good deals. My experience with them was good. My flight got cancelled the money back in my account in 2 days. Show details ·  1

Last month we were due to fly to Vietnam. The week prior to this I had a motorcycle accident and fractured 8 ribs, broke my clavicle and needed a shoulder reconstruction. I spent 2 weeks in hospital and went back into hospital this week for surgery. We booked our flights thru Trip.com. Unfortunately we hadn’t organised travel insurance prior to… Read more ·  1

the accident. Trip.com have refunded us the airfares with very little penalty. Extremely happy with the people we dealed with and Trip.com. This is an example of a great travel company who we will be using in the future. Unfortunately i will need rehab for the next 3+ months but really appreciate Trip.com coming through with the refund. Thanks very much great work, great company to deal with!

Hopeless customer support, they promised full refund but when transaction processed they deducted $40. Never book from trip.com they show wrong information when booking Show details ·  2

​I had a completely horrific experience with Trip.com and will never use them again. ​They canceled my husband and son’s flights just 24 hours before boarding without telling us. I only found out by pure luck when I tried to check in online and couldn't. When I called them, I was forced to spend 7 agonizing hours on the phone begging them to book… Read more

replacement tickets. Instead of fixing their mistake quickly, they constantly postponed taking action and refused to buy new tickets. The level of stress they put my family through was unacceptable. They finally bought the new tickets only a few hours before the flight was scheduled to leave. ​To make matters worse, their customer service is completely unhelpful and money-hungry. On a previous occasion, I made a simple typo with my surname during a flight and hotel booking. Instead of helping me correct the mistake, they told me my only option was to cancel the flight, pay a cancellation fee, and buy a brand-new ticket. ​Trip.com has zero regard for their customers, terrible communication, and will leave you stranded and stressed. Avoid them at all costs—book directly with the airlines instead!

I booked many ticket through trip.com for over 5 years, frequent customer. Yesterday i booked 2 different flight tickets with free cancellation service and cancelled in time frames. But they decided to take my money and told me it was my fault. But i took my booking screenshots and waiting for them what they would explain false information. I will do complain about them to fair trading how they take money from customers. Show details

Cancelled 2 trips in the cancellation period, no refund provided. I cancelled 2 trips on 2 different times, and I wasn't provided the refund at all. First one I cancelled 24 hours before, I contacted them on why I didn't get a refund and they said they will notify me, and never got back to me. I contacted them months later and they just denied… Read more

it.

Second one, I booked a car, realised there was a hidden $20/day surcharge that they never disclosed, and cancelled 48 hours before. Both times they said that I had not cancelled on my side, which is untrue, and denied any kind of refund. I have spent more than $1000 USD with them in the past year (Diamond) and this is how they treat me as a customer. I'll never use them again and they are an untrustworthy company. They shouldn't provide any free cancellation period if they can't honour it.

They responded and still denied the refund, I will be taking action against them. Please do not trust them, and use anyone else.

This was my first time using Trip.com, and unfortunately it was a complete waste of time. I booked a flight through them, and the very next day my outbound flight was cancelled, leaving me with only the return flight still booked. I was offered an alternative flight, but it was at a different time and on a different date, which did not work for me… Read more

because I had already arranged accommodation and transport from the destination airport. I tried to find another outbound flight that matched my travel plans and bookings, but there were no suitable options available. I explained the situation to their customer service team via chat and expressed my disappointment with the poor service, but there seemed to be no concern or willingness to help. The agent simply followed scripted responses and refused to cancel my return flight without charging additional fees, despite the problem arising from changes made to the booking on their side. To make matters worse, I also attempted to change my hotel and transport arrangements to accommodate their flight changes, but this was not possible. I am now left with hotel and transport bookings for a destination that I no longer have a flight to reach, resulting in additional inconvenience and financial loss. I am extremely disappointed with the service I received and would not recommend Trip.com to anyone. I feel that I have been treated unfairly and have lost money because of a situation that was completely beyond my control and a return flight which I can not catch as I have no flight to go to. The lack of flexibility, accountability, and customer care throughout this experience has been shocking. What should have been a straightforward booking turned into a stressful and costly ordeal. An absolute joke of a service.

Not even worth a 1 star but forced to put one

After 10 seconds of mistakenly booked a hotel, the dates were wrong, I called the company to change the dates, they refused, though the hotel said no problem, but we just need a confirmation from trip.com.. also the customer service is not customer service, its company service instead..