Trip.com

Purchased flights through Trip and was then offered discounted hotel accommodation if booked via Trip. Purchased accommodation but discount was not applied. Trip did respond and said the deal had expired (no evidence of this) and would request refund but they requested cancellation from the hotel who obviously declined as it was a non refundable… Read more

booking. It’s not their problem. Now we have to try to get a refund or at least the price difference refunded from Trip. See pic.- - Update: So we made an error. Not all hotels have a discount, only the ones that highlight a discount. Trip has been nice about it. Even offered some trip coins. At least they were prompt. I have since discovered managing your flight bookings is a hassle as you can’t do it directly you have to do it via Trip, which directs you to the airline who direct you back to Trip…

I booked one way flight from Sydney to Skopje. 27 April 2027. The ticket price is about $1779. At the moment I payed, I noted that same flights, booking via Turskish Airline was $1240. That is big difference in price. Nearly $600. I am disappointed with myself not double checking and disappointed with trip.com for misleading advertising “ cheapest booking”. Is any way that I can be compensated, at least a few hundred dollars.

My experience in Les suits – Well to be perfectly honest, in my humble opinion, this hotel is 10/10 the location is great close to everything you need I means one of the best in Ottawa the receptionist are great they are happy to help with anything you need, the room size is great but the only thing I got issue with is the cleaning team they need to step up with their game ,… Read more ·  1

the rooms was never clean for whole time I were there but they will come in change the towel and make the bed with the same dirty bedsheets they never change bedsheets for the whole time I were there. But I will definitely come back again

Warnings – Bought bundle flight (pdg-jkt,jkt-dps, same flights bothare super air jet )+hotel , pdg-jkt, flight has technical problems, was land in between destinations, all day waiting just promised from the flight company to replace a flight, end up miss the other flight jkt-dps, end up ask refund for both to the flight, as procedure trip.com asked for the… Read more

paper from flight company refund, got all of this paper but it's end up trip.com only paid $23 X2 passengers for both flights destinations, so don't trust this trip.com and never go anywhere with super air jet

Best travel app – I have been using Trip for a year and I can comfortably say it is one of the best travel apps which I cannot recommend enough. From the products range, air, train, and hotels to user experience, every aspect has been designed perfectly for a travelers needs. Payment and refunds are handled smoothly with minimal fuss. Show details ·  1

They changed for a flight was cancelled by the airline How is that fair ? If the airline cancels a flight 3 months before hand their job as an agent to get us a new one not charged cancelition fees

I had a very disappointing experience with Trip.com regarding a payment dispute. Instead of providing clear evidence to resolve the matter, Trip.com sent me a threatening message accusing me of disputing a finalized transaction “without a valid reason.” The email went far beyond a normal customer-service response, warning that they could cancel… Read more

bookings, restrict my account, contact law enforcement and government authorities, and potentially affect my credit history. This kind of intimidating language is completely inappropriate when a customer has legitimately raised a transaction dispute with their financial institution.

Rather than focusing on resolving the underlying issue professionally and providing supporting documentation, Trip.com chose to threaten and pressure the customer. The message left me with even less confidence in the company and its approach to customer disputes.

Based on this experience, I would be extremely cautious about using Trip.com again. Poor dispute handling, unnecessary threats, and very disappointing customer service.

I often find good deals from Trip.com so this is the first app I check each time I need to book anything. Their Customer Support Team is quick. I received very fast response each time I had a problem with my bookings. I can earn coins with my bookings and reviews after my hotel stays and I use them as a discount for my next bookings. 2 of us used… Read more ·  1

the airport lounges 3 times in Bangkok, Amsterdam and Jakarta thanks to my Diamond Member benefits with Trip.com

I didn’t know that the Flexi-cancel option was included in my ticket purchase for $149. When I wrote to ask for a refund, I was told that this cannot be done as the tickets had been issued. But the flights are for mid-November and I don’t see why I cannot get a refund of the $149 Flexi-cancel option. I am disappointed and will not recommend your company to anyone. Show details

You promised to resolve my refund request by July 27th, but unilaterally delayed it to July 31st, and then again to August 15th. To this day, the cancellation fee has not even been calculated. Your active marketing encourages trust, yet the moment an issue arises, you step back and offer zero accountability. Despite my contacting customer… Read more

support dozens of times, communication was completely ineffective. Multiple promised deadlines passed without a single update or notification regarding the delay. Furthermore, the support provided in Korean was deeply inadequate, with representatives unable to properly comprehend basic inquiries.

This gross negligence and failure to uphold basic service standards have caused significant financial and psychological strain. I am now preparing to take formal legal action and lodge a official complaint with consumer protection authorities regarding this matter.

Trip.com provide untrue product information on website. Current experience, I booked ticket Sydney- Shanghai- Beijing ( Daxing airport), when booking I selected their product "Trip Flex" showing this info:" TripFlex- Easy Cancel- Cancellation fee free; Change fee- free" When I requested to change Shanghai- Beijing Daxing airport to Beijing PEK… Read more

capital airport, even they have hips of flights from Shanghai to PEK, they would not be able to change, each time they want me to pay from $291 to $888.21 ... as I requested several times on the same day, the charge fee differences are all not the same. I have to give up.

This is a cheating market type : TripFlex is not flexible, and the ticket classes & conditions are not listed clearly, we are not provided information if we missed the flight, any chance for us to on board next flight again or etc.. Any way, after you paid the money, they do not care what you need, they will charge you big money and provide unlimited excuses , which make you feel being trapped!

All customer services are speaking poor English, repeated multiple times and do not know what to do.

Thank you trip.com for providing best deal. As an international student, I got special discount which is the best thing….. Show details ·  1

the first one here but 7 already on another web site 7th Follow-Up – No Resolution I never expected that I would have to publish a seventh follow-up, but Trip.com has once again forced me to do so. After my previous review, Trip.com publicly replied once again: "Thank you for bringing this to our attention. We apologize for any inconvenience… Read more

caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously."

This is exactly the same commitment that has been made repeatedly over the past several months.

Once again, no one contacted us.

No email.

No explanation.

No answers.

No progress.

At this stage, what concerns me most is no longer the medical refund itself, but the complete lack of follow-through after Trip.com's repeated public commitments.

Every time a new review is published, the response is identical.

Every time, Trip.com promises to contact us directly.

Every time, nothing happens.

As Sarah's uncle, I have personally helped my family manage this case from the very beginning.

I am also a Trip.com Diamond Member, and I never imagined that a loyal customer would have to publish seven public follow-ups simply to obtain answers.

This case concerns the emergency hospitalization of a 5-month-old baby the day before departure. Every document requested has been provided. Trip.com confirmed that it forwarded our medical documents, the Power of Attorney and passport copies to Turkish Airlines.

Despite all this, we are still waiting for:

Turkish Airlines' written decision; an explanation of the reduction from EUR 1,443.86 to EUR 156.04; replies to our emails; and above all, a real person willing to take ownership of this case.

Because of the way this matter has been handled, I have decided to suspend all my future flight and hotel bookings with Trip.com until this case is resolved properly.

This is not a decision I take lightly. It reflects the loss of confidence I now have in Trip.com's customer service.

I am not asking for special treatment.

I am asking Trip.com to honour its own public commitments and finally provide the transparency and professionalism that every customer deserves.

I will gladly publish a positive final update if Trip.com resolves this matter fairly. Until then, I will continue to share factual updates so that other travellers can make informed decisions.

Easy&smooth booking, luv trip.com always update my trip till im on board always easy way to access a free airport lounge♥️♥️♥️ Show details ·  1

Booked this flight because it was advertised as earning 3,900 Qantas Points and 40 Status Credits, but the ticket issued was the lowest fare that earns neither. Very misleading. I also paid for a front-row seat but was assigned a different row, and the charging/power outlet did not work during the flight. I would have booked a cheaper fare… Read more

directly with the airline if the actual fare conditions had been made clear. Extremely disappointed and would not use this service again.

I purchased a Vietjet "Deluxe" ticket through Trip.com for an upcoming flight to Ho Chi Minh City. A key, advertised benefit of this specific premium fare class is the ability to make flight and class changes for free, paying only the fare difference. When I contacted Trip.com support to process an upgrade to Business Class, they completely… Read more

refused to honor the terms of the ticket they sold me. Instead of charging just the fare difference, the agent attempted to impose an unauthorized $249 processing fee, quoting a total of over $1,241. When I provided direct screenshots and links to the airline's official Deluxe fare rules proving the change should be fee-free, the support agents deployed unreasonable delay tactics. They stated it would take 24 to 72 hours for "management to investigate" a publicly available airline policy. Worse, they told me that because they could not guarantee the ticket price wouldn't increase during their 72-hour delay, my only options were to either wait and risk a massive price hike, or pay the full, unjustified $1,241 upfront right then while they investigated. This is highly unconscionable conduct. Trip.com is actively holding fares hostage, refusing to honor the clear inclusions of the premium tickets they sell, and attempting to shift the financial risk of their slow internal bureaucracy onto the consumer. I am currently escalating this matter as a breach of Australian Consumer Law (misleading and deceptive conduct regarding the promised features of a purchased service) and pursuing a formal chargeback dispute. Buyers beware: paying for a flexible or premium ticket through Trip.com means nothing if their customer service team refuses to let you use the benefits.

Falsely and deceitfully advertised a 'luxe double bed room ' in Sydney which turned out to be an absolute dump. Then refused to reimburse me. Terrible service. Show details