Trip.com

I have spoken to MORE THAN 10 DIFFERENT AGENTS, and every single one of them does the exact same thing: copy-paste a scripted response telling me to “please be patient and wait”. That’s it. No action. No escalation. No accountability. Just empty words and excuses. I’ve been waiting OVER A MONTH for my refund. A MONTH. This is not a small delay —… Read more

this is unacceptable and financially damaging. Because of their failure to act, I am losing money, and the ticket I need to rebook is getting more expensive by the day. Their delays are directly costing me. None of the agents take ownership. None of them actually do anything. They just pass you around, repeat the same script, and close the chat. It honestly feels like they are trained to stall customers until they give up. This company has zero respect for customers’ time or money. If you need help after payment, forget it — you are completely on your own. Their “support” exists only to pretend they are helping while doing absolutely nothing. I would never recommend Trip.com to anyone. If you value your money, your time, or your sanity, DO NOT USE THIS COMPANY. Once they have your money, good luck getting it back. Worst service. Worst agents. Worst experience. I will never use Trip.com again

This has been the worst platform I’ve ever used to book flights, based on what just happened to me. My husband and I booked separate tickets to Bali because I needed a 20kg checked baggage allowance. We booked well in advance, but now, with only two weeks left, I suddenly received an email saying my flight had been moved to the next day. My… Read more

husband’s flight, however, remained unchanged.

I contacted Trip.com, feeling extremely frustrated, as this meant we would have to travel separately. I also raised concerns about how I would manage accommodation and transport in Australia upon arrival if our flights were on different days.

So called agent explained that the airline was no longer operating the flight I had originally booked, which is why it was moved to the next day. I then mentioned my husband’s booking. The agent asked for his booking number, name, and email. I felt suspicious that they might change his flight too , and right after I provided the details, he received an email saying his flight had also been changed.

Further, insisting me to cancel the booking and get the refund and book again for higher rate if I am not happy with next day flight. People book their flight way in advance for a reason right, if they can simply change passengers flight as they want and asking then to cancel and book again in a higher rate if they are not happy.... I don't understand how they operate the business

It was very unprofessional and unethical, I never ever thought that any ticket agent would do such

This was my first time booking a domestic flight in Australia through Trip.com, and unfortunately, it was an extremely disappointing experience. After completing the trip, I deleted the app and feel it’s necessary to share this publicly — both to help others and to encourage the company to improve. When the airline cancelled my flight, I was… Read more

unable to rebook through Trip.com. Although the service agent I spoke with was polite and patient, he seemed constrained by Trip.com’s own system limitations — whether in communicating with the airline or within their technical platform itself — and ultimately couldn’t resolve the issue.

In the end, I had to contact the airline directly and complete the switch to another flight on their platform, luckily that works out fine. Or it will be a disaster if I follow the customer service official (trip.com) advice to just cancel the flight and get the refund for the ticket.

This experience led me to a clear conclusion: avoid booking flights through Trip.com, especially at a time when flight cancellations are frequent due to rising fuel costs. Having an intermediary platform does not make the process easier — it actually makes it more complicated.

I’ve also noticed that Trip.com is aggressively advertising across various social media platforms. I would strongly suggest redirecting some of that energy and investment toward improving operational capability and customer service.

What was even more baffling was that another Trip.com customer service representative (based who-knows-where) called me at 3 a.m., just hours before my 7 a.m. flight. The purpose of the call was to obtain a recorded confirmation from me — seemingly for legal risk management — because I had rebooked directly with the airline myself.

This level of service is, frankly, quite shocking.

Not recommended at all.. very poor customer service. I booked return flight to India with my 3 children and my return flight from Amritsar to Singapore was cancelled by airline which trip.com failed to inform me. S, I had to returned back from… Read more

airport with my children and had to arrange another flight by myself with calling 18 times to Singapore airline which was actually trip.com’s responsibility. As a compensation trip.com offered me $182 to buy lollies for my children in the favour of 11 days of extra stay + 1 week of my children’s school loss + 8 days of my work loss + 2 times to hire taxi services to airport. Even one of their customer representative said that I went to the wrong counter to check in my flight, that’s why I denied boarding.. he shameful is to blame the customer to hide their mistake.

Ineffective & Inefficient Customer Service Singapore to Melbourne, Australia 1/3/2026 I purchased this air ticket from Trip.com who is the Agent of Jetstar. On 27/2/26 Trip.com informed me about the cancellation of Jetstar flight JQ008. Trip.com… Read more

offered me 2 options - either Refund OR Book an Alternate flight between 1st and 3rd March, 2026.

Initially I tried to select a flight between these 3 days but these dates were non functional. Then I was forced to select Refund. However, I was told by Trip.com that my request for Refund may not be granted and INSTEAD I WILL ONLY BE GIVEN VOCHURES.

UP TO THIS MOMENT AFTER MY ARRIVAL IN AUSTRALIA ON 5TH MARCH I STILL HAVE NO INFORMATION ABOUT MY REFUND.

Trip.com FAILED COMPLETELY IN THIS REGARD!

Hopeless customer support, they promised full refund but when transaction processed they deducted $40. Never book from trip.com they show wrong information when booking Show details ·  2

From one app you can get airplane tickets , e sim , car hire with good deals. My experience with them was good. My flight got cancelled the money back in my account in 2 days. Show details ·  1

Last month we were due to fly to Vietnam. The week prior to this I had a motorcycle accident and fractured 8 ribs, broke my clavicle and needed a shoulder reconstruction. I spent 2 weeks in hospital and went back into hospital this week for surgery. We booked our flights thru Trip.com. Unfortunately we hadn’t organised travel insurance prior to… Read more ·  1

the accident. Trip.com have refunded us the airfares with very little penalty. Extremely happy with the people we dealed with and Trip.com. This is an example of a great travel company who we will be using in the future. Unfortunately i will need rehab for the next 3+ months but really appreciate Trip.com coming through with the refund. Thanks very much great work, great company to deal with!

I had great experience with Trip.com. We just returned from an Asia Family Trip. Booked all my flights via TRIP.COM. Great price and very efficient service. When I raised a concern about an issue, it was addressed immediately. Customer service team is very efficient and attentive. I will book via TRIP.COM in the future. Absolutely the best experience. Show details ·  1

Avoid Trip.com at all costs. This company is completely unreliable and misleading. I paid for a ticket that clearly included 25kg checked baggage, and after taking my money, they changed the ticket conditions and removed the baggage without my consent. The e-ticket was only sent two days later with different details than what I originally… Read more

purchased. This is not just poor service—it feels like a deliberate bait-and-switch. Customer support was useless, refusing to take responsibility, fix the issue, or provide a refund. They simply ignore the problem and leave you to deal with the consequences. Do yourself a favour and stay away from Trip.com. You cannot trust what you’re paying for.

I had booked a flight through trip.com and it got cancelled. I requested a refund as I couldn’t rebook my trip. They told me it take a couple of weeks to get a refund. However it took them 4 and a half months to get my refund, and after I had tried to get more information or updates from them. Customer service is the worst and I will never use this company again. I wish I had read these reviews prior to booking with them. Show details

We were booked on a Qatar Airlines flight from Brisbane, Australia to Athens, Greece on 14 April 2026 but this flight was cancelled yesterday. I approached Trip.com for a refund on an internal flight booked from Athens to Bucharest return. Paid $AUD500 approximately and the refund is $AUD36! Tihs is robbery by this company and reflective of BUYER BEWARE. Show details

First you let the flight be rebooked(without my consent) to a time when I cannot catch my connecting flight. Then after a week of to and fro you have the audacity to give me the same flight exact same flight I originally booked at a cost? How? And if I don’t catch the flight on Tuesday there I will lose the money? How why? I have got all the emails. Show details

I am writing to express my extreme disappointment regarding the recent promotion advertised for today. I was on the app the exact second the countdown ended, yet the offer was immediately unavailable. I had planned a tight budget for my trip based on this advertisement, and I am now facing significantly higher costs. This experience felt like false advertising and was highly misleading to customers.