3,522 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards TripADeal is strongly divided, with a large volume of glowing feedback praising specific tour guides, well-organised itineraries, and overall holiday value—particularly for destinations like Japan. Conversely, a distinct group of negative reviews highlights recurring frustrations regarding customer service responsiveness, post-booking administrative delays, and occasional discrepancies in accommodation standards or flight management. Prospective travellers generally report positive experiences when tours run smoothly, but note that resolving issues through customer support can be challenging.
Disastrous Experience – Broken Luggage, Extortionate Guides, and Zero Support I am incredibly disappointed with the lack of quality control, non-existent customer care, and subpar arrangements on my recent booking with TripADeal. What should have been a seamless holiday turned into a series of stressful and costly failures. Major issues included:… Read more
• Transit & Logistics Failures: My suitcase was severely damaged and broken during the trip. Furthermore, we faced a brutal 7-hour stopover without the promised lounge passes, followed by a grueling 5-hour delay on our return journey with zero communication or assistance. • Extortion by Local Representatives: The local tour operator engaged by TripADeal, Egypt Promotion Tours, was deeply unprofessional. Their representative aggressively charged extortionate, unauthorized amounts, completely ruining the experience. • Subpar Accommodations: The Fern Hotel Jaipur in India was plagued with structural, service, and hygiene issues, falling drastically short of what was advertised. TripADeal essentially took my money and outsourced the itinerary to unreliable third-party entities, leaving me stranded when things went wrong. I highly recommend avoiding this company if you value your peace of mind and hard-earned money.
I want to take this opportunity to call out Kristiana R for her exceptional service, her preparedness to properly follow up and be accountable during my recent interaction with TripADeal. Through no fault of TripADeal, when recently booking a 5 Star Vietnam Tour, nearly 900,000 QFF frequent flyer points went missing, which was actually the bulk of… Read more
my payment for this tour. Whilst I was somewhat disappointed and stressed, upon calling TripADeal and speaking with Kristiana, I felt confident that everything would be okay. Kristiana did what she could and promised to call me back the next day (Sunday) at 9:30 AM. She also pointed out that her name was on some of the email correspondence she had sent me; amazing to find someone who is not afraid to be accountable in this day and age of "it's not my job". Kristiana did call back on the Sunday, at 9:30 AM as agreed and requested screenshots of the transaction to forward to Qantas. Good approach to Problem Solving! Once I had sent the screenshots, she confirmed receipt via return email! Well done. She then advised me that she would not be working the next day but that she had not forgotten about my issue and would get back to me the day after. As it was, the issue was resolved on her day off and all is well but that is not the end of this "feel good story". Upon her return to work the day after the matter was resolved, Kristiana checked and found that the booking had gone through. She promptly emailed me to say "congratulations" on having booked the trip successfully. And me? I say congratulations to TripADeal on having staff like Kristiana who go all out to ensure that customers are happy with the final outcome. Fantastic Service, thank you!
Well organised. Great value for money. Great accommodation close to main attractions. The tour guides are fantastic and make the trip so enjoyable. We did the 14 Vietnam and Cambodia trip. Panny was our favourite tour guide in Cambodia. A sensational human with great kindness. Fantastic historical knowledge. This is our second trip with trippa deal and can’t wait to book our next trip. Highly recommend Show details
Reviews with attachments
Our trip to Borneo was great. Informative and enjoyable. Coach was very comfortable and air conditioning very welcome. Special mention of our guide MELVIN. He was fantastic, always helpful and so much local information. Nothing was a bother to him. He made the trip memorable. Well done. Show details
- +1
Thank you “V” for a wonderful experience and sharing your knowledge with us on our Vietnam June 26 tour. You made the trip very special .Jo P Show details
- +1
Our TripADeal to Japan was absolutely fabulous. Aiko our tour guide was enthusiastic, and extremely knowledgeable, and helpful. She gave great tips on where to eat and shop. Aiko made each place we visited more interesting by sharing the history. Exploring Japan with Aiko made it truly memorable. Bus driver was A1 and accommodation top notch.
- +7
Warriors of China Fantastic trip that delivered all that it advertised and more. The Great Wall needed more time there 3 hrs would have been more appropriate, Terracotta Warriors amazing, Forbidden City needed more time exploring but depends how long it takes to get through the lines. Beautiful anyway. Xian City Wall, Everbright City highlights.… Read more
The Jade is amazing , Pearls okay if you like Pearls and the Silk interesting but not factories they are showrooms. Guides Echo and Peter were great fun and all accommodation was great. No complaints everything was well organised and interesting, food was lovely and Chinese people friendly and everything was clean and so green Loved it
- +1
We just returned home from the 12 day Warriors of China tour and have to say this was a really good deal we thought we would give it a go. It was absolutely amazing. It actually surprised us and exceeded our expectations. From our wonderful tour guides, Leo in Beijing, Richard in Xi’an and Ivy who all went above and beyond to make our holiday one… Read more
we will never forget.
TripaDeal were very easy to deal with. We found that everything was laid out and well planned. If there were any questions that we had it was very easy to ring up (and no long waiting ) and speak to somebody that you could understand. They were polite and very helpful and answered any questions that we had very easily. We loved how everything was organised and we didn’t have to do anything when booking this holiday. Also we will point out all the hotels were stunning, as per our pictures.
Guide Leo : Leo ensured we were fully informed every day on what was happening, the local history, geography and all things Beijing. Leon had us all thoroughly engaged , he was always happy and easygoing.
Richard in Xi’an : We thoroughly enjoyed his bright bubbly personality, and who was always happy to share his local knowledge and ensure we knew as much information on the local areas ie like what to expect, where to go, this made it very easy and we felt very comfortable.
Ivy in Wuxi/Suzhou/Hangzhou/Shanghai: Ivy is extremely knowledgeable. She knew her history and she knows her facts. We felt very comfortable & relaxed and we loved our interactions with her. She really made us feel like family too. Ivy certainly knows her history & her local knowledge of all of these towns, and certainly went above and beyond in helping us get around - ensuring we knew what to expect and how to navigate our way around each town and city etc. having Ivy as our tour guide on the last leg of our trip was really the icing on the cake. She’s a credit to your company/ She couldn’t do enough for us.! Very good guide!
Thanks for a wonderful holiday!
If you are reading the reviews wondering should you do a trip. Do it, it was so remarkable, all the hassle taken out of touring as it's done for you. You'll meet lovely like minded people. And Japan was so family friendly, take the kids. My 12 year old and I had a great time building memories. Thank you Leslie the amazing tour guide. Show details
My sister and I travelled on a tripAdeal Grand Japan package in October/November 2025 with our guide Yoyo-san and our two bus drivers Fushi-san and Ishi-san and it was brilliant! I was accidentally on this trip as my sister‘s friend was very sick and could not go. I had been to Japan three times before but not ever thought of doing a tripAdeal… Read more
kind of holiday.
With every trip I learn more about Japan and Yoyo’s commentary during our tour was personal, informative and fun. I cannot believe all the facts she holds in her head, it blew my mind. Everything was so well organised and she took care of us all. Even with one unexpected trip to the hospital. She is empathetic, professional and has the best laugh.
Our bus drivers Fushi-san and Ishi-san were both so friendly and welcoming and navigated us safely during our tour. Fushi-san even gave us an up close and personal view of a magnificent stag that was stopped in the middle of the road (I think on our way to visit Fuji-san) and everyone enjoyed his daily English lessons.
This TripAdeal tour changed my mind about how you can travel around Japan. The two weeks we were together flew by and with all the optional extras, you could choose to see extra locations or events or just relax. This trip gave everyone an informative and delicious taster to what Japan has to offer.
Arigato gozaimasu Yoyo-san, Fushi-san, Ishi-san and well done TripAdeal. xox
- +5
My wife and I just did the Grand Japan tour. We thoroughly enjoyed the tour and what we saw in the 12 days. Our tour guide Miyaki was exceptional and if you have him on your tour you will be very lucky. Our bus driver the captain was an excellent driver and made our trip very safe. Paul & Kim Davie Show details
- +3
I've been studying the Chinese language and wanted to go there for a holiday. I'd never heard of TripADeal until I started looking in to travel packages to China. The Warriors of China package looked good. I honestly thought it seemed too good to be true and was sceptical so I looked in to it quite a bit but the reviews seemed good and the… Read more
information checked out. I booked the trip and went with my wife and my father. All the information provided was accurate, and the timing was adequate, though I would have perhaps liked getting the travel details a bit earlier than we did. All of the travel arrangements were great. Good accommodation for the whole trip. The tour guides in each part of the trip were all knowledgeable and friendly locals with good English. And my toy kangaroo I took with me got lots of photos with lots of locals in lots of places ;). For anyone wanting to see China's standard bucket list locations it was the ideal trip. The price was the main reason I was sceptical about the package since the price was surprisingly low. There were many additional experiences each day that weren't included in the overall tour price but those extras were also cheap and worthwhile enough that pretty much everyone on the tour did them all. These included things like a performance of the famous Shanghai acrobat circus and night time river cruise in Shanghai. Good guides, transport, accommodation, food. I'd highly recommend the package. I'm now looking at TripADeal's other China tour packages as I'm keen for more.
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Wow! Japan has absolutely amazed us! Such a sensory experience in the best possible way! The Grand Japan itinerary gives you a “beginner friendly” way to see the all key sights on the main Island. The bus provides a nice rest and opportunity to see days-to-day Japan pass you by and the incredible scenery! Our travel Miyaki (Mickey) is what really… Read more
made this a 5-stars experience!! Not only was he knowledgeable about the locations, he was also very passionate about helping us understand Japan from a local perspective. Mickey’s english was excellent and his genuine personality and enthusiasm to ensure we were all safe and happy each day was what made our group so fun! Mickey kept us on schedule without feeling rushed and went over and above to ensure we all got to experience our own individual moments, whilst still being part of an inclusive group. Highly recommend this tour and if Mickey does any other tours for Trip-a-deal please let us know as we would love to join the fun again!! Thanks Mickey and Trip-a-deal for the most incredible memories!!! Kirsty & Andrew
- +1
What an excellent tour and Ayumi was amazing highly recommend Show details
Fabulous way to see so many places in Japan! Ayumi, our tour guide was knowledgeable, kind, and very caring about us all. I have been here many times but it was awesome to make so many stops in such a short amount of time! I have wonderful memories now I will carry for life! Show details
- +7
We did the Southern Japan Discovery recently - our third TripADeal trip - and it was fabulous! We packed so much into the 12 days, and saw so many amazing places, including Mt Aso on Kyushu, the beautiful old town of Ozu on Shikoku, and the Iya Valley. The hotels were very nice, the bus was immaculate and Abe-san such a safe driver, and our guide… Read more
Dragon was very knowledgeable, helpful and pleasant. The optional tours were also excellent, with no pressure to do them but we are so glad we did: the Nagasaki day tour and Naoshima art island were really interesting, and Dragon was able to organise Nara Deer Park and the Iga Ryu ninja museum at short notice on the last day in Osaka as most of our flights left very late. I would highly recommend this tour.
Hi just sitting at airport having a beer reflecting on our trip a deal to Japan . First time to Japan a very pretty clean place . Very busy with a lot of travel to a lot of places which I don’t think we could do that on our own. The buses were clean and great with good drivers. Our host was very welcoming from the start and went beyond to make our… Read more
trip memorable. Ayumi our host was informative , generous with her time and quite funny If all trip a deal host are as good as her I would do it again no problems
Fantastic trip Ayumi was a wonderful host very caring and informative nothing was too much trouble highly recommend her for future travellers. The tour itself was amazing so many wonderful places and memories to cherish l will recommend to my friends and hopefully you end up with this wonderful guide Ayumi. Show details
Latest follow-ups
Fabulous Grand Japan trip with Don everything as expecting so no surprises thoroughly recommend especially if you get Don as your your guide Show details
Follow-up · Food was excellent Everything is small but it was clean and good position Don just knew his stuff when your a first time visitor that’s really important
- +7
My amazing trip to Egypt 2 for 1 deal – Just got back from Egypt 2 for 1 trip and what an amazing experience. Been on my bucket list since I was a little kid and didn’t disappoint. Our tour guide, Randa, was amazing with her knowledge and caring for us so well. There are too many… Read more · 1
highlights to mention and every day was a great experience. The pyramids were my all time favourite. Would recommend doing as many of the optional tours as you can as they were all fantastic. Randa showed us the scenery and also how Egyptians live which was very interesting. We felt safe the whole time and the Egyptians certainly know how to look after tourists. They have the police monitoring all tours and we had our own personal body guard on the tour with us at all times. Go and have a once in a lifetime experience.
Follow-up · Just wanted to add that the hotel accommodation was good and the a/c was a very welcome arrival gift. We ate various types of food which were all good (I did however get Mummy Tummy) but would recommend you take medication for tummy upsets. Always drink bottled water and you should have no problems. Our guide advised not to drink anything with… Read more
Do not believe the Advertising hype. Do your own research to make sure you ARE GETTING what you paid for. On a recent trip to Africa for The Great… Read more
Migration we did not see any form of Migration. We did see a number of animals but THE GREAT MIGRATION was over weeks before we arrived. The only reason we booked this trip was Trip A Deals promotion which read .... I quote. "Witness the Great Migration, one of nature's most awe-inspiring spectacles, with this 14 day ultimate safari adventure travelling through Africa. See wildebeests, zebras and antelopes - as well as their predators - as they migrate from the Serengeti in Tanzania to the Masai Mara in Kenya. " The key words here are Witness the Great Migration. IT CLEARLY STATES IN THE OFFER.... as they migrate from Tanzania to Kenya. We did not see a single animal crossing the river nor a single animal migrating from Tanzania to Kenya. After much complaining to Trip A Deal we were offered a $150 per person voucher to use on a future booking. THEY MISSED THE POINT COMPLETLEY THAT THEIR ADVERTISING AND PROMOTION WAS MISLEADING. We are not saying don't use Trip A Deal we are saying do your own research before committing.
Follow-up · Timing… no they tried to say it was just bad timing, even though they specifically stated “Witness The Great Migration “ B4 we did the trip unfortunately I believed their advertising ( so did 11 other people on the same trip) now I don’t believe anything advertised I do my own independent research. Response was a paltry $150 voucher to put towards… Read more
Follow-up · Obviously I didn't do enough research which I now do, I know what I am getting in advance. Trip a deals response was pathetic and I haven't used them since and am not likely to use them again. We travel a lot, this year alone we went to Egypt,… Read more
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Positive reviews
My husband and I have completed 6 holidays with TripADeal, Eqypt, China, Turkey, Borneo, Vietnam and a Round the World cruise from Sydney to New York with a US land tour at the end. All of these trips have been fabulous and what I like the most is the included transfers from the airport to the hotel, from the hotel to the cruise terminal and the… Read more
hotel to the airport to name a few. The accommodation is always excellent and breakfast is always included. The optional yours are excellent as well. We have another trip next month to the Balkans and a trip to Machu Picchu and Galápagos Islands next year. In comparison we have our third Imagine Holidays trip next year to South America and Antarctica and our third My Cruises trip which is a European river cruise and a Scandinavian ocean cruise. Neither of these companies include transfers or breakfasts and are much more expensive. There is nothing worse than arriving after 20+ hours of travel and having to find a taxi to get to your accommodation. Needless to say we won’t be using these companies again and will stick with TripADeal.
Just completed 10 day China tour. Great value, well organised and coordinated and if your fit go for it but from a personal perspective exhausting. Plane trip with Cathay Pacific via HK to Beijing good but big 24 hr day on the go. Next day with little time to recover to Tiennenan Sq and Forbidden City. We had to stand some 2 hrs in full sun and… Read more
30 degree heat for security check. People were fainting or close to it and then having to walk for 4 hrs. up a down stairs etc. After I booked the trip I developed walking problems and tried to cancel three days before departure (expecting to forfeit fare) but was encouraged to go and assured I would be looked after. As it was a large group I struggled to keep up and was constantly left behind loosing sight of them which caused some anxiety. Afterwards I could barely climb back in the bus. Nevertheless some great sights and had very enjoyable boat and train rides. Day 8 in Shanghai I reached point of total exhaustion and stayed in the hotel but was told the days activities were great and Circus Solei was spectacular. As a word of caution don't get caught up in the sales hype to places they take you. The Silk factory had some good deals but for the rest despite what the guides may say its buyer beware. The last thing you do before flying out is go to a market plaza in Shanghai which in comparison was cheaper but you had to bargain hard.
Just came back from Vietnam and our tour guide Jenifer was brilliant. Her knowledge was impeccable she engaged well with my group and made our trip memorable. Her cheeky smile brought nothing but joy to us all. She is definitely a Trip a Deal asset to treasured and look after. Show details
Negative reviews
Have been on one of their deal to Asia. I did enjoy the trip and well organised. However, the stated duration of the trip is misleading Their deal package duration included flight time in to the entire duration, including landing. So the actual tour at destination is normally two days less (departure and arrival days) Regardless of whether the… Read more
local tour provider manages these details , as the primary tour company Tripadeal has the responsibility to state the actual destination tour days. Less flights time. Hope it improves
I wish I can give 0 starts. I do not usually leave reviews, but for what happened to us, I have to. Even though I'm a little late in writing this review, I think anyone considering booking with this terrible company should know the truth. I am extremely disgusted with our experience with TripADeal. Our trip was cancelled due to the war. Our… Read more
flights were cancelled on the day our trip was supposed to begin, yet it took over 3 months to get our refund from TripAdeal, and they kept approximately 30% of what we had paid. They also wouldn't offer us credit for the amount they kept. A big chunk of our money gone, for nothing!
The customer service was incredibly frustrating, on the day our flights were cancelled, and through out the three months, with poor communication, little empathy and no feeling that they genuinely cared about their customers. Trying to explain to them that this is completely out of our control was falling on deaf ears. They kept their big sum of money and didn't give a damn about us missing out on what was supposed to be a trip of a lifetime, celebrating a milestone birthday.
When things go wrong, you find out what a company is really like, and TripADeal failed us. It didn't matter that we were past customers of theirs either or that we had booked previous trips before. All they cared about was withholding a significant amount of our money without any explanation as to why or where this money had gone to.
My advice: DO NOT BOOK WITH TRIPADEAL. Read the fine print and do your research before trusting them with your money. I certainly won't be booking with them ever again.
We have not travelled yet and the reviews I have read have been positive regarding the actual tour; but quite a few negative about dealing with Tripadeal over issues. I have experience the latter already. Tripadeal charge $600 if you want to… Read more
extend your stay ... basically more than a full day's pay for many people for their staff to simply book a different flight time ... and they did a shocking job. Despite the existance of up to five flights in the late evening, Tripadeal booked our return flight for the only morning time ... meaning that despite paying the exorbitant $600 fee to get a few extra days; instead we lose the last day of sightseeing because we will need to get up at about 4:30 am to make it to the airport ... just barely arriving the mandatory three hours before the flight if all goes well ... two pensioners dealing with luggage, checkout, a unfamiliar train station and an equally unfamiliar airport. Could we get the later flight? What we got from Tripadeal was, 'Sorry for not offering you the various flight options' and ,Sorry you are losing a day that you paid extra for' AND we can fix this if you pay us another $600 to obtain an evening flight. There was also the offer of paying $250 to get the same early flight the next day ... meaning that we pay an extra $200 for the hotel. The flights on Malaysian Airlines webpage the same price ... so it makes little sense that the Airline has two vastly different surcharges for the changes. Their tours might be good but the company is only interested in your money. Had we only added one day to the tour we would be paying $600 to Tripadeal and $200 to the hotel for the privilege of having one afternoon extra. As we actually added four extra nights we get three full days on top of that extra afternoon ... but lose the ability to relax on our last night because we will pack our bags to be ready for the 4:30 am wake up call. I will never deal with this company again ... they are quick to apologise ... not slow to help ... they simply do not help. I suggest you book with a different tour company.
Follow-up · There was no satisfactory resolution ... unless I paid another $600 to change the flight to a later flight the same day; or $250 to fly the next day ; the latter would require another night hotel booking which makes the extra cost over $350. No compensation ... just a verbal apogy for not informing me about the flight times before booking them. The tour is next year.
Recent reviews
- +7
Just came back in August from the 2 for 1 Vietnam tour - our tour guide Gnoc was very passionate, knowledgeable and generous. Accomodation was wonderful. So much food it was almost like a foodie tour. The tour was very busy - not a lot of down time unless you decide on the day you’re not going to do the days activities. We did everything. North… Read more
Vietnam is build high and there were lots of stairs everywhere. On this tour there are 2 very long hikes which were great and very interesting with beautiful scenery but if you can’t walk far I would avoid and stay at the hotel. A lot of walking on this tour and we should have taken advantage of the Vietnamese uber more in our down time. Overall a great tour and would recommend. We were kept very well informed before we left and had no problems on the tour.
If I could give zero I would. We had a family emergency and needed to cancel our Srilanka trip. We were told we would get a partial refund but are still waiting for it 4 months later. Customer service does not follow up or call back when they say they will. We would have transferred to another trip, at anytime in the future but there was no… Read more
options for it. I would never book with them again as ‘life’ can happen unexpectedly and they can’t accommodate for it, make it more stressful.
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