TripADeal

We had our original trip in October 2020 cancelled due to Covid and were happy for a credit. Our replacement trip was also cancelled and a new credit less fees applied.
Thank you to Audrey who helped us with this.

I would like to sincerely thank the whole Tripadeal team for their efforts in getting us a full refund for our cancelled trip. It was a substantial amount of money and I must admit I was not entirely happy about the initial offer of a full credit because of these the uncertain times who knew what businesses would survive to honour that offer.
Not only have you survived but have been diligent in working hard for your clients to bring them a satisfactory outcome. Our trip involved many bookings with airlines, cruise lines, hotels tour organisers and more and would not have been easy to acquire refunds from them all. It took about twelve months for this result but we are so grateful to have all our money back.

Recently we had a prepaid holiday cancelled due to Covid 19. TripADeal worked tirelessly and have managed to get all our money refunded. As this was a European holiday there was a good deal of money involved and we were very concerned. We were a group of 16 and so happy to all have our money back. We have travelled with TripADeal before and wouldn't hesitate to travel with them again. Booking in this environment is still stressful but I am confident that TripADeal will always look after our best interests.

No refund on overseas trip not proceeding, only a credit (less $1000 for fees) to be used by 31/12/21, but who can leave Australia in 2021? TAD said the credit could be used toward a trip in 2022, but the border is not guaranteed to be open even then. I don't want another credit after that (less more money for fees) or pretty soon I'll have nothing left!

We have had quite a few trips with TripADeal and couldn't fault them, really great value for money!!
Unfortunately through no fault of TripADeal, Covid hit!! We had two trips booked with them, one to Egypt and also one to Azerbaijan, Georgia & Armenia which of course had to be cancelled. It took a while...but we have received cash refunds for both trips, minus small administration costs. All through this experience, TripADeal have been very professional in their handling of this matter, both through emails and phone calls. When the pandemic is finally over, we will definitely travel with TripADeal again.

Had a trip to Japan cancelled due to COVID and received a credit all good with that,so then booked two Northern Territory trips instead but had to pay additional fees. No problem butTrip a deal ‘forgot’ to notify the tour group so we lost the tours, I can forgive that, people make mistakes, disappointing but ok. But then we received a partial refund only for the extra money paid, and now they do not reply to several emails, tripadeal have over six thousand dollars of our money and we can’t get an answer about credit or refund. Very disheartening,

Late 2019 we paid for two TripA Deal holidays for 2020. The first was to China for a cruise down the Yangtze in April 2020 after a wonderful TripADeal first trip to China in March 2019. The second was a 50 Day "Round the World" trip in September, starting in England and ending in India. Obviously both those trips were cancelled by the Covid 19 pandemic. It did take a bit of waiting (guess the whole scenario was also an unfolding new experience for TripADeal) but eventually a rather large travel credit was processed for us.
With overseas travel...

During these restrictive pandemic times, TripADeal needed to cancel our overseas bookings for 2020 and 2021, so issued a travel voucher for the original trip amount paid in 2019. Customer service have kept in touch as changes occurred. We have used this voucher to book for September 2022 in the hope of better times ahead. Margurete was extremely helpful and pleasant to deal with. We have booked in good faith having traveled with TripADeal to many destinations overseas over past years and have had inexpensive thoroughly enjoyable adventures with this company. Sri Lanka and Borneo were particularly wonderful package deals.

We, a pensioner couple in our mid 70's have been waiting since November 2020, when Tripadeal undertook to refund our once in a lifetime trip (that they had to cancel). which was supposed to have been in July, 2020. They asked us to reverse a credit card chargeback in November, 2020 (which we did) and they would refund our money. After more emails and calls, on 26 Feb, 2021, we received an email from Sebastian Watsford saying "the process takes 8-12 weeks". We waited 13 weeks but no refund and so have been chasing them ever since.
Despite numerous phone calls, emails we still have not received our refund and keep getting told "it is being processed".
How much more dishonest can you get ???

In this difficult times of covid our trip was obviously canceled and initially I accepted an credit but in the .interim my wife died so I requested a refund . Very surprised when advised I would be deducted$1200.00 plus some other minor expenses. I supplied a death certificate and advised they would look into it but never heard anything . I find it unbelievable that one is charged such a fee on a death of a spouse . With view of the remaining refund I once again heard absolutely nothing although a applied for it about a month ago .To make wri...

Absolutely discussing customer service. Won't even change a holiday despite a death in the family. They have great packages but have absolutely no heart. Absolutely horrified with the response from the 'manager'. No customer service and no sincerity.

We booked and paid for a trip to Japan in October 2019 to depart in May 2020. Obviously we couldn't travel in 2020 and accepted a credit for future travel. However our circumstances changed and by 2021 we were unable to travel, even within Australia, due to increased family commitments. We applied for a refund, and whilst it took a lot of perseverance on our behalf, we finally received our refund this week. However all of the staff we spoke to in person and on the chat line at Trip A Deal (especially Lauren) were very professional, understanding and kind. These are difficult times for travel companies. Thank you Trip A Deal. You have made an old couple very happy as we did need this money back.

I want to give a big thumbs up to the Trip A Deal team for responding to my concerns and meeting my expectations regarding good service after 2 of my trips booked for 2020 & 2021 had to be cancelled due to the COVID situation. I'm very happy with the outcomes for both my bookings and hopefully when things are back to normal, what ever that means, and we can get back to travelling, TripADeal will be my go to agent. I have booked and travel with them many times in the past and the experience has always positive. Thank you TripADeal Team well done, and hang in there I know it's been tough on you guys too.

Entry fees very reasonable….yes you can book online but do it at least a day before you go. Otherwise you can pay on the day. Didn’t have to cancel, had a fabulous day with our granddaughter.

Gee.... looking at the recent positive reviews, I must have dealt with a different company. I had to fight tooth and nail to get my money back from TAD that was legally due to me, just like all the other 100's of people that have taken TAD to NSW Civil and Administrative Tribunal and successfully won against TAD.
People you don't have to settle for a credit, you can get cash back from TAD.
TAD was it worth damaging your reputation.