TripADeal

Booked our tripadeal holiday in 2019.There was 4 of us and booked 2 for 1 Vietnam & Cambodia. Was a well organized value for money holiday with great guides who spoke excellent English and very informative and helpful with most requests.All accomodation was well located and comfortable and clean.There were no other out of pocket expenses.

Do not use Trip a deal under any circumstances- no refund or credit for cancellation of a trip due to Covid. No loyalty to returning customers. Complaint response made reference to a “final confirmation date” listed above date which was not in the email. The test of any organisation is when things do not turn out as expected- no flexibility or compassion shown - just “terms and conditions” - bad luck. They happily keep your money without providing a service. You have been warned - search other reviews on the internet if you believe my experience is a once off - trust pilot has credible reviews from other customers who have been ripped off by the bandits of Byron bay.

Booking procedure was very easy especially with the help from Grace in bookings she helped guide me through a few things for our up and coming trip to Italy, Egypt and Greece in April 2023. I have now booked through Trip a Deal this being our 6th holiday with them and have had all great trip even our trip in March 2020 with the problems the world experienced with Covid

TripaDeal provided great customer service and always followed up when my recent trip to Fiji had to change within the last week (due to a change by the 3rd party cruise provider). My flights and Nadi accommodation had to be changed and it was all managed by TripaDeal, with no additional cost to me. They even rang me to check that I had received the new travel documentation. Great experience.

I am travelling to turkey with the expectation to fulfil my bucket list of going up in a hot air ballon. I rang 2 days before travelling to pre book the balloon tour that departed on day 16 only to be told booking had closed. Asked for the number of the tour operator so I could book direct. Was offered a refund on the 2 day extension. I will be ringing in emergency contact number. Trip a deal is too big now that they don’t care about their customers. Never again will I travel with them and they have already ruined my holiday before it’s started.

What could have been a real hickup was quickly and politely resolved by TripaDeal spokesperson.

I booked a trip to South America (and paid extra for a 4 day extension with my own arrangements) for later this year. Making the application and making payment was not difficult .... then the problem started.
TripADeal refuses to provide any confirmation more than 4 to 6 weeks prior to the departure date. This means that I am unable to apply for holidays with my work, I am unable to arrange travel insurance (I don't even know IF I am definitely going nor for how many days) and I am unable to book any of the additional arrangements for the 4 da...

No unexpected fees, USA, CANADA & ALASKA, met all my expectations and was easy to make amendments

On a Vietnam /Cambodia trip we purchased 4 panel egg shell artwork of white cranes from Thu huong Hanoi Lacquer Ware . A delicate and carefully made work . We noticed after 2 years that the corner of one of the artwork panels had lifted off the base . The Hanoi company could see from the photos the issue and were extremely distressed for our artwork to do this and offered to replace all 4 panels . It would take at least 4 -5 months to have these panels sent to us due to the work involved in egg shell lacquering .the company showed that they wer...

Firstly, Margurete - You were so professional and helpful from the time we booked and with any queries we had before we left. Lots of patience and adjustments /issues sorted confidently. We were met at Instanbul Airport by our Guide 'Berk" who was very knowledgable and organised and lots of fun. The highlight for us was the boat 'Buchet' to and from Fethiye for 8 days. Crew were great/ food fabulous - 3 meals per day plus afternoon tea and every care was taken for our well being eg: getting on and off the boat in the dinghy to explore delightf...

Xena- knowledgeable, friendly, and has excellent listening and communications skills.Patience+++

Do not use this company. We booked our trip in Sept 2021 (for Oct 2022) with credits & at the time the person we spoke to said we could upgrade/stopover at a later date because they didn't know the airline details yet.
I was advised to call back 3 months prior but have now been informed I need to pay to have them reissued because the flights were ticketed 6 months prior. NO ONE advised us of this & they are refusing to acknowledge their error or provide us with a transcript of the phone call.
Fair Trading is very interested in how we have been treated & asked us to lodge a formal complaint & seek legal advise.
Happy to take your money but zero customer service or honesty!

Certainly did not meet our expectations and would not book a land tour again after this experience.

Recently, we booked a TAD holiday to Vietnam for 2023 for a family of 6. This involved payment using a credit voucher, Qantas frequent flyer points and cash. Our travel agent Margurette Beesley made the whole process easy. She was efficient, very helpful in planning details, informative and professional while putting us at ease with her friendly and bubbly nature and always on time with her return calls. It was a pleasure dealing with her and I wish to commend her on a job well done.

Just wanted to warn people not to use this company. Once you have booked their holiday they won’t honor the upgrade. We have been battling with them but the won’t return calls or emails. Unfortunately I’ve only now noticed on Trust Pilot they don’t have anything higher than 1 star reviews. And Product Review isn’t much better. Wish I’d seen this earlier. Save yourself the heartache and anxiety. We will now have to pay extra to get the holiday we hoped for.