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We Support Tripadeal
We received $10.004 from Tripadeal today. It was the payment we made for a trip to Giorgia, Azerbaijan and Armenia.
Even at our age, we believe in the adage that "We shall never be too old to travel'!
Let's hope that Covid-19 will soon become a bad dream of the past.
We thank you Tripadeal. We remember the fantastic tour of Mexico, Tripadeal organized for us in 2019. You are a serious Travel Company and we hope that you flourish by never giving in, even to the distresses caused by this horrible virus.
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Just received a refund on my Scandinavia trip. Thank you so much for your efforts! This would have been my 3rd Tripadeal holiday - hopefully there will be more to come! Would not hesitate to book with you again.
Thank you Trip a Deal staff
We have just received our refund on our trip for November 2020.
The staff I dealt with were pleasant & professional & kept me informed each step of the process.
We had travelled with Trip a Deal on a China trip & felt confident that a refund would be received though it would take some time - in fact for us only 3 months!
I congratulate the staff on their efforts during such a difficult time & we will definitely travel with Trip a Deal at some stage in the future.
We are owed a refund as well!
My wife and I, together with my brother and his wife booked a trip and paid upfront for a cruise to Japan and China in April/May last year. Because of Covid-19 the trip was cancelled,
We have sought a refund, and the latest we heard was in October last year when TripADeal emailed they were going to check with their "sub-contractors" and would get back us with an offer prior to Christmas. Needless to say we have heard nothing.
Someone mentioned on the Neil Mitchell radio program last week they had luck going through the ACCC. Anyone had any success following this path?
Greg. Pullen, Carlton.
Really dodgy company
Really dodgy company that hang onto your money at any cost and keep providing a multitude of excuses for not getting back to you. I had to ring them every day to get a travel credit for a trip cancelled due to COVID as they were going to deem me in breach of the travel agreement if the issue was not resolved before the travel date.
Thank you Tripadeal for your efforts in such uncertain times.
We have just received our refund on a trip booked for last March. We thank all your staff for keeping in touch with us, letting us know what was going on and the efforts you made to recover the funds. We shall definitely be booking another holiday with Tripadeal after this positive interaction. Thanks to all your staff and management. Gill n Dave
Worst Company And Customer Service Ever
Booked in December 2019 for the Best of Balkans May 2020. Trip was cancelled 5-6 weeks before departure. Was given the choice of a credit offer less $498 per person supplier fee and must rebook a trip by end of 2021 OR a refund less supplier fee. I chose the credit offer as I still wanted to take the trip asap. As nobody knew how bad Covid was going to be and our govt cannot guarantee travel anytime soon I have asked for TAD to refund our remaining $9000. They have had our monies for 15 months earning interest, and I know that TAD have refused ...a refund saying that if don't book a trip by end of the year we will lose our $9000. I don't understand how a company can get away with this. Any contact with TAD they just say to fill in a form for a Hardship Refund. As we are 78 & 79 years old and not working, we don't qualify as we haven't lost jobs due to Covid! Such a shame that an Australian company is so dodgy and the customer service is pathetic. DO NOT USE TAD!
How odd that someone would say how wonderful it is that TripaDeal refunded them the sum of 99% of their costs for a trip to Azerbaijan, Georgia and Armenia. I got a refund and it was 10% less than that. How can that be? It seems that there are different deals for different people, but the basis for that is not obvious. Who was the recipient of the $600 that I did not get back? I can only guess, but it is clear to me that I should not trust this company with my money again.
Unusual times - Polite Persistence
We got our refund in the end - in normal times I would have jumped up & down - badly rated Tripadeal - our April20 trip to Vietnam/Cambodia was of course cancelled - we took the Peace of Mind offer - not happy with the $300x4 cost but we were getting some form of credit hopefully - our travel insurance in this instance was useless and we thought we had lost the lot - in November20 I read about a "Best Endeavours"offer & contacted them to set in action - January21 I got an email outlining the amounts they were supposedly able to recover - agre...ed - and have just received reimbursement today - $200 only deducted for their booking costs - We all have to remember these are not normal times - be patient but persistent and polite- we have travelled with Tripadeal in the past with 5* rating & when travel becomes an option again - we will still review their deals
Shame there isnt a minus star rating!!!
I booked a trip with Trip a deal in November 2019, which was for Japan in May 2020. Trying to get my money back has been an absolute nightmare. Trip a deal only offered one option in the beginning, take it or leave it, a credit voucher. The credit voucher clearly is no good and the holiday itself is now 500 dollars dearer and unlikely to go ahead in the near future.
I emailed and emailed and asked for a refund. In October last year they finally agreed to a refund, but for months put me off with "the suppliers are holding the money" When I ask...
Tripadeal have consistently mislead me regards refund for air fare component of tour booked and paid for in January 2019. Airline website states refund can be issued if applied for. Finally TAD have supposedly applied, ho hum. One email from manager states credit can be used by anyone not necessarily original purchaser. My question, why can't ALL monies be refunded, credit held until tour advertised again. Mind you, think it will be long time before anyone wants to go to Argentina and Brazil. I am in the high risk age bracket and nearly too old to travel overseas as unable to get insurance. aaahhh!!!! Not a good company to deal with although can't blame staff, they need to keep their jobs.
- Verified customer
Terrible company. Buyer beware
Tripadeal will do everything to keep your money because they use it to make investments. Suppliers have not been paid. Avoid avoid avoid. Use a proper travel agent who you can eye-ball when things get impacted by Covid.
Strongly advise to Stay Away!
O/seas trip for August 2020.
Paid for May 2019.
Trip naturally withdrawn June 2020.
Trying for refund since then.
Just empty promises on email that haven't eventuated.
They blame the airlines for withholding refunds - for 9 months - i don't think so.
Trip A Deal Refund Thank You So Much
Trip A Deal have just refunded approx 99% of a trip we had paid for to Georgia, Azerbaijan and Armenia from Australia that couldn't be taken in May 2020 due to Covid Pandemic. We are very grateful for this and will definitely organise another tour with them when the World safely opens up again. My take on this is that you CAN trust them with your money. They are based in Australia and I hope all goes well for this company in the future.
Excellent company to deal with
Like everyone our trip was cancelled. Tripadeal offered us two options regarding the money.
Naturally it took a while as they had so many people to deal with, but the impressive thing was that they emailed us from time to time, so we knew we had not been forgotten. This communication made all the difference.
Eventually everything turned out perfectly. THANK YOU TRIPADEAL.
I will definitely deal with TripADeal Again.
I have great respect for the TripADeal Team with special thanks to Daina A. Our November 2020 trip to the Mediterannean, Italy, France and Spain, was cancelled due to covid. I opted for a refund, as we could not foresee ourselves travelling overseas in the near future without the successful vaccine. I received my refund today - less admin fee, which was a miniscule amount for all the legwork that the team have done in booking hotels, flights, tours etc and then cancelling all of them. So, please, respect the team - they did and still do a wonderful job and it is not their fault that there is covid. Please be patient and be nice - I was.
Amadeus river cruise cancelled. No refund.
A wonderful 17 day Amadeus river cruise from Amsterdam to Budapest in May 2020 with extra days at each end. 4 of us in one group, paying over $8000 each. Cancelled by Trip Advisor because of COVID-19. They first offered a credit (less reschedule fee $325), Then a refund minus an "unrecoverable" $3500 for the Amadeus cruise (less $64 consolidation fee and $100 "Trip a Deal" fee), then a third offer of $4300 refund and a credit of $3600 with either Amadeus or Trip a Deal (uncertain of whom) (less $64 consolidation fee and $200 Trip a Deal Adminis...tration fee). Neither TAD nor Amadeus will actually tell us if we were ever even booked on the cruise, as they both refuse a refund, and there is no record of our names. We are now booked for our second NCAT hearing in February to attempt to get a full refund. Our trip is currently being resold by TAD, so we believe they have funds available.
Wonderful experiences with incredible memories
This day in 2020 I arrived in Vietnam on a 14 day TripaDeal tour, my third group tour with TripaDeal - others were Morocco and India - Covid19 put paid to my Georgia & Azerbaijan booked trip for May 2020.
I’m a 74yo single bloke who hooked up with (no, not that “hooked up”) a travel partner on each of the trips to save single supplement fees. I enjoyed, thanks to TripaDeal, experiences worth more than money could buy and memories far too incredible to list here....but buy me a Jack Daniels and I’ll attempt to cover some highlights.
Covid19 was ...
- Verified customer
Trip 3090 the 50 day world tour Tripacon
Tripadeal tour 3090 the 50 day world tour took 8 months to get a refund after many emails and phone calls and finally going to NCAT m.Should have gone to NCAT they are the best great support snd ordered TAD to pay.Would never use this company again.
Cancellations, using credits, etc
A huge thank you to Trip a Deal and especially Margurete Beesley who has been outstanding in her dealings with us. We were a party of four going to Japan in 2020 and she has cancelled Japan and then managed our bookings for two to go to Darwin and then the 4 of us to go to Uluru.
Margurete and the company have been outstanding and I will definitely be using them again and recommending them to others.
Questions & Answers
How did everyone get such good response from Trip A Deal? I've emailed numerous times and get no where, just the usual response we will get back to you closer to the time you're due to travel, guess what!!!, I've heard nothing and our trip was the beginning of November, no offer, no nothing and every time I email, the same response we will get back to you as soon as we can. Covid has been around since February, we are now in November, Ive been emailing on and off over that whole time so don't understand these positive reviews.
Hi, l am still trying to get our refund for a world trip worth $19,000!!!!!!!we paid for it Aug2019 and was to leave October 2020 ! Why they are delaying when we will be their future clients IF they do the right thing by us !
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