Reviewer Photos & Videos
China tour fears over coronavirus
Booked on China trip in March. Definitely don’t want to go due to rapidly escalating epidemic. China gov has cancelled all flights from all cities out of China. Matilda’s qualifying games moved from China to Sydney for safety of players. Why is Tripadeal NOT cancelling tours to China for the safety of their customers? Particularly those trips with flights etc that haven’t been ticket yet! Do the right thing by your loyal customer Tripadeal!
Waiting waiting waiting on Tripadeal
No information on the website about trips to China or Japan or refund policy in light of the coronavirus outbreak. Definitely not wanting to go with possibility of getting infected. Smartraveller have already advised to not travel.
China no contact or updates from Tripadeal.
Have booked to go to China in March 2020, I do not want to go due to coronavirus. Tripadeal speak to your customers, let us know what your company is planning. I am happy to go anywhere but China.
Don't Care About Your Health Just money in their pocket
I am booked to go to China and I am very scared to go with the coronavirus. I am happy for tripadeal to send me anywhere but China. Keep my money but just make me safe by not sending me to a country that is not safe. They basically said unless health authorities give them instruction that no flights are to go in our out of the country no refund or credit will be given. Our trip is in 8 weeks, and they can't even tell me what flights I will be on as they haven't booked them yet. I am not impressed so far. I will continue to fight this. $3500 down the drain and probably $35,000 potentially as I would have booked my annual trip for the next 10 years with them. Not a good business decision Tripadeal.
Profit before people's health
Don't touch this mob, would not net allow me to change or cancel my booking due to the potential epidemic outbreak of the caronavirus. I risk my life if I go on the tour...otherwise if I don't go I loose my money.. disgraceful....
Overall Disappointed with Trip A Deal
Back in March 2019 We have fully paid a trip for me and my daughter to Bulgaria & Romania tour leaving in August 2020, but in late December 2019 my daughter received a letter she will be enlisted to go with Australian Navy in May 2020 and holiday leave is not possible. So we immediately emailed and contacted Trip A Deal if an airfare refund is possible because it’s still more than six months before our tour. They said there is no refund whatsoever which is a loss of $3,999. Can someone provide information on airline ticket because usually it...is six weeks before the flight and then ticket is issued? Or can they not refund the meals that my daughter will not be consuming. I should have learned a lesson before when we went on Trip a Deal tour of England Scotland & Ireland; there were 60 people all in one bus and one tour guide; after three days they send another bus (because it’s taking an hour for the bus driver to fit all suitcases in the bus) but still only one tour guide. More time on the bus traveling and the tour guide is not very much engaged with his job. When booking they are prompt in answering calls so they can get full payment usually one or nearly two years before tour commenced.
Do not use this company
Unfortunately you cant give a zero star rating. When booking a trip to India in March last year there was an issue with adding the second person. On contacting Tripadeal in writing in March we were told "when you receive your passenger information forms there will be forms for all passengers to fill out". On receiving the information this January we discovered that only one person had been booked on the trip and advised Triapdeal again about the issue. Tripadeal response was to requoted well over the original quotation for the second person and refused to take any responsibility. So now we are out $2,399.00 out of pocket and are not going to India
Do not use this company
Very poor, Sardinia Sicily and Malta
Very disappointed with tripadeal, the only tours were walking tours, and then left to self tour in towns when all shops were on siesta. Tour guides were really poor, and one spent her time privately socialising and drinking alcohol
No refunds for sick passenger
We had booked tour of India with Tripadeal for 10 days leaving on 22 Feb.but 2 weeks ago we found out that my wife. had to have a major back operation.
Tripadeal said that their policy does provide refunds and we should claim on travel insurance.
Surely given 2 month notice they could resell this trip.
How do we know if they have on sold this trip.
Can anyone help
12 Day China
We returned from China in November a month and considered our holiday full on but great value. China is an amazing experience and very clean. We were a group of four from NZ (age 65-70) in a group of 27 with a mix of ages. We did all the optional tours and consider the Terracotta Warriors in Xian a must do and would have preferred more time in Xian instead of visiting Zhengzhou or perhaps don't visit the Bejing Zoo which isn't great (although the surrounding park is very nice) and get to Xian earlier in the day so we could see a bit more o...f this beautiful city. We had great guides Chris, Joe, & Julian who were all really knowledgeable, humorous and helpful. The bus drivers were all excellent. Just a few tips, days are long and there is a considerable amount of walking and standing. We were up before 6am everyday and not back to our hotel until evening most days so good walking shoes a must. Lots of time on buses and high speed trains but all in all alot packed into our 12 days. Pack lightly you will be handling your own luggage on many occasions and space is limited on the high speed trains for large bags. Also security on high speed trains very strict no aerosols. We didn't bring snacks but I would recommend you bring muesli bars or similar to take out during the day trips especially the first couple of days. Breakfasts are generally very good but it is sometimes a long time between meals. Hotels were all excellent. Guides were all great at taking you to the best toilets most have sit down options but be prepared on the very odd occasion during the day you may have to use a squat toilet. Take toilet paper with you when you leave the hotel. Guides will tell you where to use ATM machines but we did not use as just carried cash this is much easier. The language barrier is difficult at times especially when eating out. Google, gmail, and faceback are blocked however I used WhatsApp for calls Yahoo for email when we were at the hotel download these before you leave. Visits to factories all good and no hard sell although on reflection the Tongrentang chinese medicine facility a bit confronting but the foot massage very good. Overall a full on tour but very well organised by Tripadeal. 2:21 PM
Great trip to Egypt
Had a wonderful time in Egypt, extremely helpful staff in hotels and tour guide absolutely brilliant. Flights and pick ups all on time.
Would definitely do another trip and recommend Tripadeal
- Verified customer
15 day Turkey Tripadeal tour
Was an amazing trip. Can't see how Tripadeal can do it for the low cost that we paid. All meals were included. My 'small' complain would be the Ramada Hotel in Istanbul had problems serving meals, too slow, and substandard meals, however could not speak more highly about the places we were taken to, the tours, the accommodation, the guide, the coach driver. A wonderful trip, and I am now on the mailing list for future Tripadeal tours. Thank you....thank you.....thank you.
10 Day India Tour- trip of a lifetime
This was indeed a trip of a lifetime for ourselves and our 3 young adult daughters (18-22). We loved every minute of our tour. Vivek our tour guide was incredibly knowledgeable and professional but most importantly lots of fun with a great sense of humour. His organisation and timing was perfect and he tailored aspects of the trip to suit our group of only 9! We felt so safe in the capable hands of our driver Sanjeev, which is no mean feat in Indian traffic! India is a truly magical place with hospitable and friendly people even amidst the pove...rty and chaos. For those with an open mind who are willing to embrace a unique and beautiful culture then Trip A Deal is the perfect way to experience it. In the words of our guide...'Travel as a pilgrim, not as a tourist.' Highly recommended
10 Day Unbeatable India
I was a little disappointed with this tour.The biggest disappointment was the hotel situations,they were all a long distant from shopping or scenic locations. Tours taking at least an extra hour of travel to and from the hotels. Looking from my room window I was faced with squallied conditions ( rubbish etc locals living in madeup living area's ) this was a scene from 2 of the 3 hotels we stayed in. The area of these hotels made it dangerous to leave the hotel after dark.
The food was lacking variety in these hotels and did not cater for wester...
The reviewer stated that an incentive was offered for this review
India, Nepal and Bhutan trip under delivered; Nov-Dec 2019
Standard accommodation offered was below expectations , at best average, but the worst aspect of the sub standard accommodation was there physical locations, mainly located in outer/fringe areas, industrial parks in India, up hills and/or mountains in Nepal/Bhutan , totally not conducive for self exploration during down/free times [ of which there were plenty of occasions ]. During free down time we were literally forced to stay within the hotel for lengthy periods of time. Would not recommend this trip under the present accommodation arrangements, even though the physical, awesome countryside was spectacular in Nepal/Bhutan.
Tremendous value no stone unturned
We had the pleasure and satisfaction of experiencing 17 days touring feature Cities of Italy including a 7 day cruise on the MSC Magnifica around the Greek Islands.Everything went like clockwork and we relished some amazing cultures and historical features.Our main tour leader Simona was very helpful and knowledgeable as was Monia who guided us right through the Vatican. Francesco was very thorough as we toured Florence. Trip A Deal are blessed to have such professional folk representing them.
The first hotel we stayed at in Rome Occidental Ar...
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Questions & Answers
Average age of trip a deal travelers to Japan
Our travellers range in age from 18 - 80.
Our tours are open to all ages, except where exclusions apply outlined in each tours individual "Child Policy".
Hi I am looking at booking a trip to Italy with Tripadeal but I am extremely concerned with the reviews.
Your reviews are to great so why would I risk such a possible amazing experience. I was wanting to travel with my daughter this year.
We are not really sure which reviews you are referring too, however, we would like to assure you that all feedback provided is correlated to allow us the opportunity to review our current and future packages so that we can keep our promise of delivering quality travel experiences that are easily accessible and hassle free to all of our travellers.
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We would love to have both you and your daughter join us.
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