TripAdvisor

Over priced and no work done. Forgot repairing your dishwasher it's a waste of money. Yesterday they came to my unit looked at the appliance stuffed around for 1 hour so it cost me an extra $90 on top of $240. Office called me and informed me all leaks have to go back to their premises and it was another $90 for pickup, $90 to inspect, $90 to… Read more

deliver it again and that is before any actual repair costs/parts and repair time. The whole process felt like a con! I too could get paid to do a house visit stuff around for an hour and achieve nothing!

Trip advisor does not like negative reviews and won’t post them. I have read people in the comments have had similar experiences. We booked a tour in Vietnam and it was shocking. We tried leaving an honest and fair review and it was denied over and over purely because they didn’t want any negative ones. I haven’t used trip advisor ever since ( this happened in 2023).

As I wanted to rate a Hotel we stayed at in Bangkok TripAdvisor would not post my review as the Hotel didn't like the review , as stay at Hotel Eleven which was awful and we didn't get any sleep from all the noise around the Hotel , maybe it was the room we were given not sure as we stayed across the road the first time we arrived in Bangkok and… Read more

didn't have an issue with noise at the other Hotel we had stayed at ,anyway tripadvisor would not post my review as the Hotel is rated a 4 star I thought other people should know about the noise level as so unbearable for us .So I can't believe anything on tripadvisor anymore . I didn't book through Tripadvisor but do leave reviews on there about the Hotels we stay at.

Very Happy repeat customers – IBIS STYLES JL PADMA UTARA, LEGIAN, BALI. We call it our second home. Homely ,safe, clean. Central to shopping, beach and great food and bars. Stayed 28 days and then another 10 nights because of flight cancellations. The staff were all amazing. They allowed us to remain at motel after volcanic ash flight cancellations and without increasing… Read more

normal stay fees, just paying our normal fees per day. From front desk service lead by Annga, and his team and without fuss ,then housekeeping lead by Oka prepping us a new room and had room ready for us within minutes, to Suki, and the restaurant team looking after all of our food needs throughout our entire stay. Staff always had a smile on their faces and kind words , conversing with all guests during their stays. A special thank you to Suki for helping us out when our visa expired because of extensive flight cancellations. This employee came in on her day off to help us get legalities sorted. A wonderful caring team lead by the a caring General Manager, Meggie.. Can’t thank you all enough for another fabulous stay. We are 2 of the many repeat customers who will continue to return to our second home. Very Happy Repeat Customers

Trip Advisor supports contributors telling lies – It is with some sadness that I write this review. I have been a Trip Advisor contributor for over 10 years and have written more than 300 reviews. I always thought that Trip Advisor was a great source of information, both positive and negative about properties, restaurants and activities. However, what I didn’t realise was that Trip Advisor will… Read more

not remove information even when they have been given documentary evidence that proves the information is false.

I recently wrote, on Trip Advisor, a balanced, honest review regarding a hotel that my husband and I stayed at during a recent trip to Calgary. I wrote about the positives and the negatives of this hotel. The General Manager responded with a number of false claims, including that I had called the Front Office Manager names. This is something that simply did not happen. I would never call anyone names. There were a number of other attacks on my character. All of these gave false information. As an honest person who values integrity I was most unhappy with this response.

I contacted Trip Advisor advising them of the fact that these accusations were false. I even provided them with documentary evidence (an email) proving that one of the accusations the General Manager made about me were false. I asked that given the General Manager had lied, that his response be taken down. They refused to do this and just kept telling me that his response met their guidelines. So, it appears that businesses can discredit reviews written about them just by telling lies and this is OK with Trip Advisor. I have read the guidelines and there is no mention that a contributor must give honest information.

Consequently, I have now written my last review on Trip Advisor. I will not support a platform that enables false claims to made about an individual’s character.

Beware Hotel ratings on Tripadvisor – TripAdvisor is normally our go to search engine for hotels nationally and internationally. Over the years we have little to comment on with normally better then average results. On a recent trip to Bali we discovered something we believe everyone should be a aware of. We are in a fortunate position where we can stay in high end hotels. In the… Read more

search engine we as a filter we always request 5 star and luxury hotels. On this trip we chose the Legian Beach Hotel and the Elysian Boutique Hotel in Seminyak. Both rated 5 star luxury Hotels. To our very great surprise we were informed by the Management of Legian beach Hotel they are only rated 4 star and Elysian is anything but a five star or luxury Boutique Hotel. So a warning to anyone planning a trip check with the hotel first to find out first hand what their actual star rating is. From what I understand Tripadvisor list star rating based on people visits and no official rating. As a side note the Legian Beach Resort, management, staff and villa rooms were outstanding and I must admit surprised it is not rated 5 star.

Great stay and very hospitable staff – My wife and I stayed at the Holiday Inn in Suva from 16th to 23rd of February 2025. We found the staff both helpful and friendly, the services excellent, and the hotel as a whole excellent value for money. We were helped by many of whom some who deserve special mention are Joe, Litia, Raijeli, and Vilisi from the Front Office; Rota from Room… Read more

Service; and Seruwaia, Don, Vaseva, and Luse from Food and Beverage. Vinaka vakalevu to you all! We will definitely return soon.

Everything you want – Harden The Lighthorse Hotel - what fun - my friends and I were so delighted to have stayed at this iconic hotel - the town of the Lighthorse and Bill the Bastard look t hat up - there are statues of both within walking distance of the hotel - my friends and I had so much fun - hotel rooms very clean high ceilings clean linen and… Read more

comfortable - the hotel has been modernised but still retains the pub feel - food high standard - we enjoyed the live music and singing karoke - it is convenient with a cafe opposite for a fab breakfast and goodies to buy - if you want Thai restaurant opposite - close by an amazing golf course and club house - a must visit - all in all I recommend the Lighthorse. Excellent value

Stunning lunch – Yesterday we enjoyed a beautiful lunch in the stunning setting at cloud Hill cafe and nursery. The food was very good and the prices average. We chose to sit on the terrace and look at across the gardens to the far hills. If you would likeA day away then this is a great escape close to Melbourne. Show details

Beware of booking through TripAdvisor. Years ago we booked a 10 day holiday at Hamilton Island. TripAdvisor charged $523 as a booking fee which I didn’t pick up on during the online booking. I was furious when I noticed it. Will never book through them again and warn others to be aware of these charges. We should have booked directly with the booking provider which is what I recommend to others. Show details

This is my first booking through trip advisor. I can already assure you that it will be my last. I have booked an activity in Chiang Mai that includes hotel pick up later this year. However, the (perfectly well known) hotel I am staying at is not listed the drop menu of the booking, so I added it via free text in the box provided. For some reason… Read more

I am now receiving emails (that of course I cannot respond to ...grrrr....) asking me what my pick up location is. I HAVE ALREADY TOLD YOU. Why is this so difficult. I will NEVER again book with a company that cannot be contacted. I am over this AI garbage. I have paid my money, now I want my booking to go smoothly. Too much to ask?

Tried to get accommodation listed and can't. It is rejected for incorrect reasons from a no-reply address and there is no way to contact them. No wonder their sites exhibit such dodgy advice!… Read more

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Trip advisor stressed me out with incorrect dates for our Great Barrier Reef trip. We confirmed one date with Clypso but Tripadvisor sent through incorrect dates which caused me to ring around and sort things out. Common guys, get it right and stop wasting time and making it stressful. All.. Double check your dates if l was you.. Show details

Trip advisor is the worst. they are impossible to contact if you have any booking problems. they have simply failed to respond to four of my enquires over a week. hopeless and self serving website and app for dealing with issues. they clearly have zero care for people with issues with a booking. Show details

Never go with tripadvisor for any bookings, they rob you in daylight. No accountability of the issue occurred and never interested to resolve the issue or concern. They have advertised a rate and fraudulently charged twice from the card, then sited that it is charged in USD and can't cancel it anymore. Show details

Car Hire Hertz UK. The salesman at Hertz Marble Arch, London acted fraudulently in his dealings with us. We had booked a Toyota CH1 but when I checked with the salesman that it had Apple Car Play he said no, it was Android only! (I found out later this was a lie, all Toyota CH1's have both Apple and Android Car Play). He then pushed us into a… Read more

Corolla Estate for an extra GBP109.00. I said I didn't want a Hybrid or Electric vehicle and he said no, it was petrol. This was also a lie as we discovered it was a Hybrid. This despicable salesman either didn't have a CH1 to give us or just wanted to get more money out of us. It would seem that Hertz are no better than the shoddy rental companies that exist out there. We have just returned from Europe and I intend to take this further and also advise the public not to use Hertz and its shocking treatment of the general public

The salesman at Hertz Marble Arch, London acted fraudulently in his dealings with us. We had booked a Toyota CH1 but when I checked with the salesman that it had Apple Car Play he said no, it was Android only! (I found out later this was a lie, all Toyota CH1's have both Apple and Android Car Play). He then pushed us into a Corolla Estate for an… Read more

extra GBP109.00. I said I didn't want a Hybrid or Electric vehicle and he said no, it was petrol. This was also a lie as we discovered it was a Hybrid. This despicable salesman either didn't have a CH1 to give us or just wanted to get more money out of us. It would seem that Hertz are no better than the shoddy rental companies that exist out there. We have just returned from Europe and I intend to take this further and also advise the public not to use Hertz and its shocking treatment of the general public

Tripadvisor is hurting small Australian restaurants — fix your system or leave. As a restaurant owner in Sydney, I’m shocked that Tripadvisor still blocks us from adding our own booking link — even after TheFork shut down in Australia in March 2024. Customers see a dead or missing “Reserve” button and assume we’re not taking bookings, but… Read more

Tripadvisor won’t let us add a direct link to our website or preferred booking platform. Even paying for ads or premium listings doesn’t fix it.

We’ve asked repeatedly to fix the issue — nothing.

Tripadvisor is now actively costing us revenue and making it harder for local hospitality to recover and grow.

If Tripadvisor can’t support local businesses with basic tools, they have no place in the Australian market.

Fix your platform — or get out of the way.

Would you like a short version for Instagram or LinkedIn, or want me to format this into a graphic-style post for socials?

Firstly TripAdvisor is deliberately ripping off unexpected tourists. I booked a Mexican Cenote tour which I found out was priced by the tour operator at 1200 Mexican Pesos which equates to approximately AUD$95. The cost however when booking through TripAdivsor or Viator was $175 or an inflated 84%. DO NOT book via TripAdvisor or Viator as they are… Read more

ripping off unexpected tourists.

Secondly the tour I booked visited 3 different Mexican cenotes however the one advertised by TripAdvisor cenote Ik Kil which is shown in the first photo of the tour was not one of them. This was the only reason we booked this cenote tour. This is deliberately deceitful. Don’t expect a refund by TripAdvisor/Viator as they did not provide one.

I will never use TripAdvisor/Viator again.

TripAdvisor Customer service is non-existent. I was having problems logging into my account and couldn't locate my bookings with TripAdvisor. A person by the name of [Name Removed] - remember that name and avoid her like the plague - directed me to the Viator USA number for me to call them at my expense to sort out this problem myself. When I said… Read more

I wasn’t going to do that and to please provide me with more service that I don’t have to pay for as a customer - this [Name Removed] person just ghosted me and I never heard from her again - disgusting.

Can not give this app/ organisation? a positive review even though I was hoping they might be able to help with our travel plans! Can not recommend using this app as I did not recommend wotif a while ago! Be careful what they try to do to you guy's take care Show details

For many years living and travling around the world trip advisor was my go-to. Now they do not post your review even if it is good review, it has just become another site that controls the narative and not allowing people to make honest reviews. Have recently wrote a review 4 times for a restaurant which was excellent and every time it was not posted. I have removed my account with TripAdvisor useless site

What an awful site that doesn’t allow you to post your own reviews! Their predetermined bot algorithms chooses what will and will not be posted. And to try find customer support is a mission. Waste of time… it’s a joke!

Censoring – Recently posted review on Tripadvisor. About a Terrible experience at Local Pub. Tripadvisor contacted me asking me to Resubmit and Edit review. I did not name people, use foul language or any other reason that would warrant an edit. Checked my account, realised they had taken review down, obviously would not repost until i edited it by toning… Read more

down the content. I must speculate this was a request from the venue to Tripadvisor. SO WHAT A WASTE OF TIME DOING A REVIEW IS IF THEY WANT TO CENSOR AND NOT ACCEPT CRITICAL REVIEWS. DISGUSTING!!! Closed my Tripadvisor account for good.