Trit House was previously trading as Clickon Furniture.
Reviewer Photos & Videos
love my new bookcase and the communication for delivery was excellent.
Adjun and Gopi were very careful and professional in placing this heavy piece of furniture in my house Thank you guys.
Great customer service
I love the sideboard and coffee table I purchased and I do want to thank Anil and Cliff for their very friendly and helpful delivery to my apartment. They let me know when they would be delivering and went out of their way to help me positioning the furniture.
Terrible Fabric & Shocking Customer Service
I purchased a very expensive sofa from Trit House recently and although it looked gorgeous, I was very disappointed with how the fabric. I was careful to confirm the cleaning instructions with the staff at Trit House as soon as the sofa arrived so that I could attend to the day to day care of it in the correct way. However, although I cleaned it exactly as I was instructed, I found that the method they advised damaged the fabric and left more of a mark than whatever tiny spot I started with. When I asked the staff at Trip House for help, they s...uggested another cleaning technique which again made things worse and when I told them this, then they suggested I purchase a steam cleaner! I organised a professional steam cleaner to attend to the couch instead (even though it was only a couple of months old!) and was told the fabric looked faulty and shouldn't mark as it had. The steam cleaners did not want to touch it. So I contacted Trit House again and requested that someone come and have a look at the sofa in person (I had previously provided photos). They refused saying that the fabric was not faulty and that they would not be discussing the matter further. At this point, I requested to speak to the owner / director of the company and was again refused. This has been an incredibly disappointing experience. I will never purchase anything from Trit House again.
- Online store
Smooth process x Excellent quality
I purchased an ex-display armchair. Interior Sales Consultant Todd was very helpful throughout whole process. He always answered my questions rapidly. Everything went really smoothly. I am really happy with the product as well. Even though it was an ex-display armchair, it was exactly how it was shown in the photos, quality was excellent. I will definitely purchase furniture again from Trit House.
Worst experience for a long time
Ordered a sofa months ago and still waiting. Todd at the melbourne store is the most condescending person i have dealt with in a very long time with his “well it is what it is attitude”.
Got a call to tell me the sofa was in their warehouse weeks ago and according to the sales person, it has to be paid THAT DAY in order to get delivery booked in. Weeks passed and i called the delivery company who told me that they have never has my delivery booked in. They also confirmed that they had been to trit house several times over that time and had come...
Awesome customer service!
Todd at Trit provided me with the best customer service EVER!
I was after a Ethnicraft long U shelf to complete a planned interior fit out and Trit had the very last one in Australia available. Unfortunately it was hard to locate such a small item in a huge warehouse, however Todd's perseverance and desire to help me as a customer was above and beyond the realm and resulted in me being able to achieve my project's completion date. I will definitely work with Trit again for my design projects and highly recommend them to anyone and everyone. Todd, you're awesome and thank you!
Fantastic customer service from Imogen Moore
Contacted Trit House from Perth re some Wendelbo chairs and Imogen Moore responded immediately by email and followed up subsequent questions in a timely manner and with great detail.
Highly recommend Trit House and in particular Imogen. Some Perth furniture stores need to take a leaf out of Imogen's book!
Steve from Perth
Sonder Trit House - Bad Customer Service and Average Product
We visited the Redfern store and selected the Sonder 3 seater sofa. We were told it would take 12-14 weeks to be made, however this blew out to 4 months due to Christmas which was understandable. The delivery process was smooth, however once in situ we noticed the cushions were deflated and there didn't seem to be enough stuffing. I reached out to the Trit team who were unhelpful and arrogant to say the least and took no action to rectify when we asked if the cushions could be restuffed. Photos attached, one from the store and 3 from the week the sofa was delivered. Would have been happier with a Freedom couch. Shame.
We received our bed today and I just want to share what a great experience we had.
Our delivery men were both prompt, respectful and professional. They took excellent care when moving the parts of the bed into our house ensuring nothing was damaged.
They efficiently installed the bed ensuring I was happy with the position.
And best of all they were happy and friendly on this 43 degree day!
- Online store
Exemplary retail experience
Purchased multiple items including rug, tv unit, coffee and side tables. First experience was walking past the Redfern retail store, sales assistant was hands on in discussing any piece I was interested in. Very friendly and knowledgeable. I then ordered said items on the site plus items that weren't at Redfern location. experience seamless. All items as pictured on site. Coffee table was on back order, was kept updated on delivered date. Unfortunately small chip on arrival. Trit team prompt in addressing and replacing. Again kept updated via email and call replacements delivery date. End to end exemplary experience will visit them in future when looking to further decorate my home.
BUYER BEWARE - The short version of our experience.
My wife and I purchased 12 items through these guys, worth a substantial $. And I can assure you the trouble started before we paid them, we absolutely should have run a million miles in the other direction. The quoted as $1000 for delivery at the last minute when we asked for an invoice to pay them. No mention of this $1000 delivery charge in the 2 months prior while we were finalising our order. (we are in Sydney, their warehouse in in Melbourne it was obvious that these good would need de...livery) Then we paid, and only AFTER we paid they made us aware the ETA's on the invoice are into Port Melbourne. So in reality the ETA could be upto a week after this to their warehouse. Delivery is sorted by them, and we get an e-mail stating delivery could take anywhere from 4 - 18 WORKING DAYS so potentially 4 weeks. You get this e-mail even if you have made specific arrangements for delivery. The delivery company, then sends you text messages for the delivery date and it changes to suit them, even if you have made arrangements with Trit House for specific dates and times they don't pass it on to the delivery company. Delivery company all in all is good however, it's the information they are passed that is the problem. If you get a faulty item, they will agree to swap it over (well they did in our instance), you then have to go through the entire disaster of sorting delivery AGAIN. On this occasion we are given a date, it then changes a day later because there was a miscommunication, you then wait around for the 3 hours given and when no one arrives you send an email asking what is happening. Within minutes you receive a text message stating that delivery is now SEVEN days later! When you bother to let them know of your dissatisfaction, in the first instance you will get insincere passive aggressive emails back. When you take it further, you will get all the apologies in the world that are simply hot air. The e-mail I received from their showroom manager had all the right things written in it, but then only days later the same things happen AGAIN.
- Physical store
Accommodating service with great furniture
I would in particular make mention of the consistently wonderful and flexible approach of Alice who has assisted me over the last couple of years to secure some lovely pieces for my home. I especially thank you very much for your assistance.
Fast response on email enquiry. Very easy and fast process. Trit was able to deliver the items on the exact day and time requested. They also ensemble the bed :)
The bed is amazing!
The reviewer stated that an incentive was offered for this review
A store beyond a store
Purchased quite a lot furnitures from trit (Abbotsford and St Kilda). The team is helping our life feeling better, in my mind, trit is a friend rather than a funiture store.
We loved purchasing at Trit.
The service at Trit was outstanding, and the pieces we purchased for our new home are beautifully made and look fantastic. We're so pleased with the new additions to our house and I can't recommend the brand and team more highly.
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|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Office, Outdoor and Sofas||Bedroom, Dining, Living, Office, Outdoor and Sofas|
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