Trit House

I was ready to spend quite a bit of money here but I had so much trouble with customer service. I went to see a table I was told would be there. When I got to the showroom it wasn’t. I was told it should be and someone would call me next week. They didn’t. I was told it wasn’t available to see and could only order online. I then found out it was… Read more

available in the warehouse and I could order online and pick up but I could not see the item first. WILD! So instead of buying from here I will go elsewhere and after reading these other reviews I’m glad.

Trit house delivery what a great bunch of guys had a sideboard first delivery they didn’t have enough men to bring up store mistake I believe but they were back pretty quick with 5 men and got job done unfortunately door were not closing properly when unpacked but same day had Arjun and Akhil at my home with replacement doors and job well done Also purchased console stand and coffee table which I love love love Beautiful furniture sold here Show details

My experience with Trit House Hawthorne was nothing short of exasperating and utterly disappointing, a masterclass in how not to treat customers. After carefully selecting a package of furniture during the Black Friday weekend, with both a friend and the salesperson, [Name Removed], present, I was provided with a quote. [Name Removed] verbally… Read more

assured me that the quote — including complimentary delivery and storage — was valid until Monday. Sensible enough, I thought. Fast-forward to Monday, I call to finalise the purchase, only to be informed that the complimentary delivery supposedly expired the day before. How convenient. This directly contradicted what I had been told; and my friend, who stood right beside me at the time, can attest to that. When I attempted to discuss this blatant discrepancy, [Name Removed] response was a dismissive, “the decision by my director regarding the delivery fee is final.” Translation: We said what we said, but now we’re saying something different, and you’ll just have to deal with it. If you value retailers who negotiate in good faith, honour their own words, or show even a hint of transparency, let me save you some time - Trit House Hawthorne is not that retailer. Buyers, consider yourselves warned. Your money, and your sanity, will be far better spent elsewhere.

Great store but worst delivery experience – The store was well presented with furnitures well setup. We bought two arm chairs and had a great help with the staff from Abbotsford . Only the downside and disappointment waa not from the store but rude delivery drivers. I was told the drivers would give me a call on the day to arrange the time. I waited all day leaving all my important jobs… Read more

and it was 4:30pm they finally arrive without any heads up. When i asked them why didn’t they call they just were grumpy angry about something. Very bad experience with the delivery. At least a smile would have made my day after waiting all day waiting.

Top notch quality and style! – I got a sideboard, rug, lamp and some cushions from the store - their products were all of top quality. I would’ve taken the whole shop home if I could! The sales person there was most patient and helpful and of course knowledgeable. She answered all my questions and gave me suggestions. Highly recommend Trithouse if you are looking for quality and stylish pieces. Show details

Beautiful store with good quality products – This store has the most beautiful and quality products with a wide range to choose from. I bought my marble dining tables and chairs years ago and never look back. I just bought an outdoor table/chairs. I couldn’t be happier when they arrived. Trit = Quality Quality Quality

Terrible Experience – Avoid This Place! I am extremely disappointed with the service I received. When I placed my order, I was promised a delivery date by the end of August. Based on that commitment, I paid the full amount upfront, trusting the company to honor their word. Unfortunately, that trust was completely misplaced. After weeks of… Read more

waiting, I’ve now been told that the delivery will not happen until October – more than a month later than originally agreed. This delay is unacceptable, and the lack of communication and accountability makes it even worse. At no point did anyone proactively update me; I had to chase them for answers, only to be met with excuses.

What’s even more frustrating is how quick they were to take my money, yet they’ve completely failed to deliver on their promises. A company that values its customers should keep its commitments or at least offer transparency and alternatives.

This experience has been nothing but stressful and disappointing. I will never shop here again and strongly advise others to think twice before doing business with them. They clearly don’t value customer satisfaction or basic honesty.

Do yourself a favor and go elsewhere!

Please don’t buy online products you will receive wrong and damage products and their customers service is so bad. Their products are expensive for no reason. I will give them zero star. Unfortunately I return my order I can’t send photos to show other customers

I purchased an ethnicraft table delivered less than a year ago. The surface has an imperfection which I initially thought I could live with, however after using the table over a number of months I realised it is a real problem. The fault is a very rough piece of wood (indentation) in the surface, which I have attempted to lightly sand to smooth… Read more

it out but to no avail. It catches constantly on sleeves and cleaning cloths and I believe a table of this price should not have such an imperfection. I understand that wood is a natural product and as such can have some imperfections, however this actually impacts the use of the table, making it not fit for purpose. I reported all this to Trit house and have repeatedly been told it is my own fault and due to wear and tear (sharp objects). They refuse to acknowledge the fault or provide any sort of rectification. Extremely unhappy with their service.

APPALLING CUSTOMER SERVICE – BUYER BEWARE OF QUALITY AND WARRANTY !! I purchased a dining table approximately a year and a half ago. Last week, as I was gently moving the table across the kitchen floor, one leg completely snapped and broke away from the base of the table. After contacting Trit House,I was told that " this type of damage " was not covered under their warranty,… Read more

and I would need to fix it myself. I have to wonder exactly what type of damage would be covered ? Upon closer inspection of the damage, I realised that several dowels and bolts were actually missing. There were empty holes where these parts should have been. Given the table was over $4,000 and is only just over a year old, I am appalled at this company's decision to NOT back their products, or supposed warranty . Suffice to say, I will never buy from them again .

Horrendous customer service by Zac – We bought a table made of stone and a TV stand. The table arrived with a mark in the middle; hence we did not accept delivery. The TV stand had marks and stains..we called within 12 hrs to say we wanted a refund for both. Their customer support person Zac stated as it was a change of mind, they had to charge us 20% restocking fee. We said, we did… Read more

not even accept delivery of the stone table due to faulty product ( showing photo evidence of the marks ) and we contacted them within 24hrs of receipt of the tv stand to say it had production faulty marks. However they (Zac) kept saying that it was change of mind and were forced to comply with their contradictory contractual agreements. I could go on here with the gas lighting and complete lies this Zac person kept emailing and stipulating. But after reading the reviews above, I can see that this is how this company behaves. Please please please do not buy from this store. They are dishonest, unethical and terrible service. I ended up being $1000 out of pocket due to their delivery fees plus the stress and anxiety suffered during this period.

Worst Customer Service & Poor Product Quality – Worst customer service I have experienced. The product (2 side tables) were damaged and unusable on delivery. We were told to return them for a refund as they didnt have others to replace them with. Because we didnt return them in their original boxes (the boxes broke as the items are extremely heavy) they have withheld a 20% "restocking" fee on… Read more

the refund. There is NO restocking as the items cannot be sold to anyone else. Had we changed our mind or didnt like the items then I can fully understand however this is just unacceptable. They refuse to allow me to speak to anyone at head office to resolve this and the directors are also "unavailable".

Terrible experience with pickup at the warehouse – We love the table and chairs we ordered and the customer service leading up to pick-up was great. Unfortunately we had dramas on pickup day. We booked our pickup date and time well and truly in advance but on the day the warehouse team clearly had no idea about our order. They spent a long time looking for it only to come back with the chairs and… Read more

no table. We traveled 4 hours to get to the warehouse so we were less than impressed. Eventually the manager said that the table might be in the other warehouse so we had to drive to that warehouse. Thankfully it was there but this blew our schedule out completely. This effected our 4 hour return trip back home as we could no longer run any other errands. There were a lot of disappointed phone calls letting people down about how we were no longer able to make it back in time. I understand there was a bit of human error going on that day but I really didn't think how a pickup window of 2 hours could go terribly wrong.

Poor service – Purchased a lamp online showing as in stock. Unfortunately received an email notifying me that it would be delayed 1-2 months due to supplier delays which is understandable given current supply chain issues. However a month after the ETA provided I still hadn’t heard anything. Called support line and was informed it was now in stock but had to be… Read more

collected at a different store an hour from my house as our closest store had closed in the interim. I requested that it be posted and ended up having to pay the $30 courier fee myself. Customer service rep was polite but a disappointing experience given the delays.

Faulty product and refusal to refund or replacement – I purchased a side table online on 3 January 2022 with a brass top and marble base. After only a short time, the brass started to 'peel off' in 2 separate small places. I contacted Trit online on 3 April 2022, expecting that a replacement top would be offered. Unfortunately that was not the case. The first suggestion was to clean it which I did.… Read more

Then they suggested cleaning with Brasso, which I also did. Despite the product not being fit for purpose, they are refusing to offer a replacement or repair, claiming it is not covered under the 1 year warranty as they claim it does not extend to general wear and tear (even though I'd had the table for 2 months). They refuse to refund or replace as they claim as the mark was not present on delivery, it is considered to be wear and tear. This is despite pointing out to them the legal consumer guarantees and rights in Australia. They don't care. I would avoid ordering anything online with this company.

Perfection – The furnitures are top quality, customer service was incredible. Furnitures were delivered in a short time and looked and felt exactly like the pictures and descriptions provided by the site.

Products let down by communication, logistics and delivery – I bought some floor stock chairs and was informed they could be delivered. On the week prior to delivery I rang and checked delivery would be the following week. On the week of delivery I contacted the shop to check on delivery as hadn’t heard anything. I was told the furniture was on a truck and would not be delivered during the week and the… Read more

staff were not sure when the delivery would occur. The staff thought delivery would possibly be the following week. Given this was floor stock this was not a pre order and therefore the issue was not freight or customs. Trit do specify they can not confirm deliveries on preorders but this was floor stock as stated above. They did not communicate delivery could be an issue and if I had known I would have picked up the furniture myself. The staff were dismissive of my concerns and not helpful.

Now reading reviews I can see delivery has been an issue for other people

Item still not received after 5 months – I ordered a vase back in September 2021. It is almost March 2022 and I still have not received it. After several emails seeking ETA, I was offered an alternate vase which I don’t like. I’ve requested a refund. I’ve followed up with two emails asking for a response and I am yet to receive one. Lack of communication is frustrating and so far the lack of a refund as I haven’t received the product feels like theft.

Great Product. Perfect Service – Just received my Arch Side Table. Absolutely fantastic product. And service from start to Finish was faultless Can't speak Highly enough of Juan the delivery driver from HighlandsXpress, who was very friendly , took extra care of my table and communicated with me from despatch to delivery. Great Job Trit!! Will definitely recommend you to all my friends!!

Great range of comfortable and stylish furniture – Great range of dining chairs that are comfortable, easy to assemble and very stylish. We purchased 6 velvet fabric chairs to accompany our new dining table - they arrived on schedule as planned. Show details ·  1

Faulty rug not willing to repair after one month old – Purchased a rug from Trit House which started to fall apart after one month of use. Emailed the store to request a repair. The only thing they offered was a name of a repairer and also suggested I google search for a rug repair place. The rug was clearly a faulty product which Trit House refused to repair based on the fact it was floor stock. I… Read more

wasn't asking for a refund or a replacement, I was simply asking for a repair and I don't feel It is the consumers right to pay for the repair of a faulty rug. I therefore do not recommend this company to anyone.

Smooth process – love my new bookcase and the communication for delivery was excellent. Adjun and Gopi were very careful and professional in placing this heavy piece of furniture in my house Thank you guys. Show reply