Trivago

You refuse to accord the Aussie buying public the courtesy of producing an Aussie advert; surely it would not cost that much to at least dub the actors' voices. I accordingly refuse you the courtesy of shortlisting your services for possible consideration as you convey the immediate impression that you are totally focussed on and driven by the US… Read more

market and will therefore not be easy to deal with because you are not at all prepared to adapt any aspect of your offerings.

would strongly advise against booking through Trivago Deals based on my experience. I booked a hotel reservation on 4/28/26 for a trip scheduled on 6/3/26. Soon after booking, I contacted the hotel directly to confirm they had my reservation. The hotel informed me they had absolutely no record of it. Over the next several weeks, I contacted… Read more

Trivago Deals multiple times requesting the actual hotel confirmation number. Each time, customer service stated that the “hotel confirmation number had not yet been assigned.” Meanwhile, the confirmation number Trivago provided did not even match the hotel’s reservation numbering system according to hotel staff.

By 5/18/26 — nearly three weeks after booking — the hotel still could not locate any reservation under my name. At that point, I no longer felt comfortable risking my vacation on a reservation that the hotel itself could not verify.

What made the situation even more concerning was that Trivago’s cancellation deadline was 5/27/26, while customer service continued suggesting that I might not receive an actual hotel confirmation until 24–48 hours before check-in. In other words, they expected me to pass the cancellation deadline before even knowing whether the reservation truly existed with the hotel.

I ultimately canceled the reservation on 5/24/26 and booked directly with the hotel for peace of mind.

After canceling, a customer service representative contacted me stating: “Upon checking, it appears that the reservation was initially canceled on your end.” The wording strongly implied that the reason the hotel could not locate my reservation was because I canceled it. However, this was misleading because the hotel had already been unable to locate the reservation for weeks before I ever canceled.

Thankfully, I am receiving a refund, but the entire experience was stressful, time-consuming, and unnecessarily risky. I would never use Trivago Deals again and would strongly recommend booking directly with the hotel instead.

I have never gotten a better deal with Trivago over its competitors. They are just not competitive. I cannot understand the 'should have gone to Trivago' ads. As I understand it, Trivago promote the companies that give them the best commission, not the companies that give their customers the best rates.

I’ve just returned from a month visiting Manila, Pasay and Makati in The Philippines. EVERY time I booked a hotel through TRIVAGO there were problems. Wrong pricing, non existent availability on arrival and dismissive customer service. The fact is that it’s safer, cheaper and easier to arrive at any hotel and pay direct. Show details

Trivago is a terrible place to book your rooms. Don't do it. They play games with prices, book rooms that you cant use and will not let you modify or change reservations. Poor customer service and policies. DO NOT BOOK WITH THEM!!!! YOU WILL BE SORRY. Show details

The prices that you first see are good, then when you go to book they are a lot more expensive the site is nonsense here in Australia, booking.com is way better what you see is what you pay. Show details

Perfect,Perfect,Perfect – Rainbow Beach surf life saving club, The location was beyond perfect, the food was to die for , the staff, were pleasent and totally proficient at their jobs, the venue was spotless and I could not fault this venue in any way whatsoever, the produce (we all ate seafood) was super fresh , now for the best part, the prices were surprisingly very… Read more

low, along with seniors discount , we drove almost 2 hours to get there from sunshine coast airport, and it was worth every minute, do it go tomorrow

Shine Aviation Abrolhos Islands Tour – What an experience!!!! Who knew WA had its own archepelago called the Abrolhos!! 122 islands!! Dave our flight captain from Shine Aviation made our trip one of the most memorable in my life time! His knowledge and his wing tipped fly overs- the fact that he let our Asperger’s son co pilot … he was without a doubt amazing and an asset to shine! … Read more

But the Abrolhos …. All I can say is words can’t explain this place !!! It needs to be experienced a million times over!!!

Linda lodge Motel is the perfect place to stay – I would like to thank all the staff at Lindy lodge. I found them so friendly and helpful.i was aloud to keep my room neat and tidy. I would stay there anytime.i recommend the place is good to stay at.special thanks to Cassandra for her friendly smile Maggie room 2 Show details

I am fed up with the ads for this product. I have never found that Trivago have had any special rates for wherever I have wanted to book. Also, I am so fed up with having American people on the ad. Does that mean that Trivago only offer these deals in America or are they available in Australia where the ad is shown?

I used Trivago to book a motel about six months ago and got a cheap price through Super.com not knowing that for ever Super.com were going to charge me $US15 for ever for nothing. Trivago would know/should know that Super.com is a scam site. I will never use Trivago again. Show details

What a crock of a company! I booked a hotel club room in Singapore from Australia. Found my deal and had to pay 87 dollar deposit. Next my ANZ bank alerted me that it’s a Barcelona travel agency stayforlong with bad reputation and many financial problems. bank now has declined the deposit. They still have my booking and card details. Shame on you… Read more

Trivago with all your advertisements in tv continuously !! We are retirees: your market segment! Do I need anew credit card now???

Scam scam scam. Do not trust this site they direct you to sites like Prestigia.com who are a scam company. There isnt any direct communication with Trivago. Had to report the credit card charge to my bank. Show details

Although the site was pretty easy to use. I was pretty upset that the price was given in American dollars and not Australian dollars. So instead of paying what I believed to be 890 dollars turned into 1200 dollars when I clicked pay now. Which really pissed me off. Show details

Ridiculous ads constantly running and that bloke with more teeth than mouth. The acting Is so poor and that corrupt CEO J.T. Yes i know mate..... l would NEVER use this service. It's an insult to human intelligence

Trivago is supposed to give us the best price on hotel accomodation. The ads I see about them on TV say we should be happy paying $350 per night. Are you kidding. That’s a wage! Who can afford that???

If Trivago is trying to p*,ss TV viewers off with their incessant ads on Foxtel you’re doing a great job. Pounding us with ads in every break is bordering on harassment. Along with Carpet Call you make ad breaks very ‘painful’.

I have since learned since our poor experience; that in 2022, the Federal Court of Australia ordered Trivago to pay $44.7 million (AUD) in penalties for misleading consumers. And then reading the many poor reviews here I would certainly not book accommodation through them again. It is also obvious from reading some of the comments here that their… Read more

currency defaults cause confusion also for numerous patrons. Misleading company is my experience, but they are still around, so must have some happy users.

Trivago constantly advertises on Sky News, to the extent that I mute the TV every time it comes on. I would not use this application on principle even if meant I would pay more. Show details

Booked with Trivago (1st time) never again ! Thought I was booked into a specific apartment block but on arrival we were booked into a large major chain nearby. Very noisy & poorly managed. Expressed unacceptability but was told apartment block also managed other venue through Trivago. Objected to apartment block manager & Trivago and was basically told “that’s the deal you can cancel if you like” Most deceptive practice - never Trivago again. Show details

Trivago is over rated on all aspects. Going through Trivago is to run the irritating gauntlet of websites full of stupidities and annoying idiosyncrasies. So you save $5? Big deal! I PREFER to book the old way - call the park itself, discuss our needs with the staff member and build up a rapport. I see that Trivago followed my advice re ads and… Read more

got rid of the Americans with too many teeth. But their newest ads are even worse. Overweight boneheads buried up to their necks in sand does not make a good impression for a company trying convince us their product is a smart option!

Even giving these useless characters one whole star is far too much Louzy service. Excuses galore. A lower class room than what we could have booked directly with the hotel AND a huge price tag Show details

Had some internet issues and accidentally booked the wrong date. I called trivago seconds later to try to change it to the correct date and they wouldn’t. They also wouldn’t cancel the transaction. Kept saying they would call me back to help and never did Show details

Very unhappy with Trivago. They took us to a third party site called Super.com. I chose the more expensive option so I didn’t have to pay a monthly subscription. It then pretty much forced you to join. To get out of the subscription I had to download an app. They then charged full price which was ok. When bank statement came, I had been charged a… Read more

$19.44 booking fee on top of what I had been charged for the accommodation. I’m sure it’s probably in the fine print but wasn’t listed in the final price I expected to pay. I would not touch this company ever again.

Would leave no stars if possible. I recently travelled across England leaving from Australia. Used Trivago prior to leaving and whilst touring. Not once did they even get close to booking directly! Left me wondering how many poor souls fall for giant white teeth and relentless advertising? Show details

UNDER NO CIRCUMSTANCES USE THIS PLATFORM. I booked a hotel only to have it cancelled the day before I was to arrive. Trivago took the payment as soon as I booked, but still after 2 months I have not received a refund. When they canceled the booking they emailed saying a full refund will be issued in 7-10 business days. I have emailed numerous… Read more

times, but get the same response every time "We sincerely apologize for the prolonged delay in processing your refund. We understand that this situation is frustrating and not in line with the service standards we aim to provide, blah, blah blah, and we have escalated your case to higher management". WHAT AN ABSOLUTE JOKE.

DO NOT USE!! False advertising. Booked and paid for a hotel. Turn up only to find it's been closed for over a year! No one to call. No way of contacting. Cancelled cards. Absolutely disgusting scam site. Show details