Tropical Pool Store
Verified411 reviews
Purchased a new chlorinator in November, 2025 for our salt water pool. Wasn’t making chlorine, went to our local Mitre 10 to get a water test, which we normally do ourselves. Came back showing absolutely no chlorine and no salt. Contacted Tropical Pool Store via email and also sent water report and a photo of the chlorinator showing that the… Read more
needle was stuck and wouldn’t give any readings. Was told to go to warranty claims online, did this. Received an email saying we needed to send chlorinator back to them, at our cost. Returned product as requested to Compu Pools Nerang. Received an email from them saying we needed to get another water test done??? Explained that we hadn’t added any further chemicals to the water and the water was now green, they told us to get it done and send it to them??? Have not heard from them since. We have written multiple emails and tried calling but no answers. They’ve had the chlorinator since January, 2026 with no further communication from them. Short of driving 18 hours down to Narang to find out what is going on we don’t know what to do.
They say 7 year’s warranty in reality it’s only 2. My part broke after 2 years and 1 month and I have to pay $200 to fix plus postage both ways and $200+ to fix my green pool No way you can have it DO NOT BUY FROM THESE CROOKS Show details
Purchased a “Replacement Chlorinator Cell for Zodiac Tri Large | 6‑Year Warranty” through eBay. Unfortunately, the unit melted during operation and caused the house circuit breaker to trip. This raised serious safety concerns, including a potential fire risk, so I requested a refund rather than a replacement. The seller did not respond to my… Read more
emails at all, leaving me no option but to escalate the issue through eBay. By the time the matter progressed, I was also unable to leave feedback on eBay, which was very disappointing. I am now left with a faulty unit that I did not want, and I was also expected to pay for the return postage.
Reviews with attachments
I ordered a chlorinator. It arrived damaged within box. It was an auto clean model without the cell and low salt model called Titanium edition. I sent back at my own expense and supposedly ordered a Saltmate SMT150 and not the generic brand. That machine also arrived damaged and was as bad as the first as it was not a Saltmate but the same… Read more
Titanium edition not auto clean this time but with a cell. I made sure salt level for that low salt model was correct but still would not reliably work. Again this was returned and asked for refund of total. Received $134.40 of a total of $667.00 total so far, and told to wait three days for the next payment. (Strange how first refund was in mc pending account two hours after my phone call, but not the original amount) Both refunds, if I get the second within the next three days, are significantly less than the amount paid. **Firstly. Do not purchase Titanium Edition chlorinators and **Secondly, going by the other comments on this site, do not deal with Tropical Pool Store. Full refund is not going to occur.
Terrible experience with product and service – I ordered a replacement chlorinator cell for my Astral E25. Delivery was prompt, however the unit completely failed within 6 weeks. The terminals had corroded through and water was leaking from the mount points. The unit was also incredibly hot to touch. The attached video was sent through and a refund was requested. The warranty was rejected and… Read more
the cause was blamed on a faulty lead until I showed proof a new lead had been purchased at the same time. The cause was then blamed on a number of other factors and [Name Removed] simply refused to honour the warranty. I have since purchased another unit through a reputable company and it has worked perfectly for months. DON'T GO CHEAP, WOULD NOT RECOMEND DEALING WITH TROPICAL.
Poor quality product and even worse customer service and warranty backup – My Saltwater chlorinater cell died after 2 and half years use so I sent in a warranty claim (6 year limited warranty) my claim was approved, I just had to remove the faulty cell and take it to Nerang, I did so and 5 days later had no contact from them so I dropped in only to be told the limited warranty conditions are that I have to pay half of… Read more
the repair cost ! How much I asked, $170 he replied. So nothing has been done with it ? No, not till you pay. So I queried " if $170 is half then the repair is actually $340 for a part which cost $280 new ? That's correct he said. I dont believe that &$!? for a second. Obviously I got stung and I am very angry about it. But I promised Tropical Pool Store that I will be advising everyone how this company operates.
Unsafe products... Do not buy! – We purchased the CJ30 Cell and power pack. Had it installed and water balanced to suit the unit. The power unit has always run extremely hot, to the point you can't put your hand on it. This is a common issue looking at the reviews. I had an electrician look at it while running and he turned it off once feeling the temperature. He said this is not… Read more
right and it is not safe, it will burn your house/pool shed down at some point. I requested a warranty claim and it was rejected, I then requested a full refund as the unit is not safe and they rejected it again. Very unprofessional, unsafe, rude and dismissive. Please read the other reviews before you consider buying, save your time and money (i wish i did). don't risk your safety and the safety of others.
This business has appalling ethics and should be permanently shut down. It's a shame that there is no regulator in the pool industry who can stop this business selling inferior products with worthless warranties. The large number of positive Google reviews are clearly fake or submitted soon after delivery before the performance issues become… Read more
apparent.
I bought an Eco Chlor salt water chlorinator less than 2 years ago and it has been behaving poorly over the past 18 months and now no longer working. The 7 year warranty is bogus - you have to fulfill a number of requirements to be eligible. These warranty requirements were not stipulated at the time of purchase. The only option offered is to submit to see if warranty will cover and then there may be a repair offered. The issue is that you are given back the inferior product so you can try and struggle on until you get sick of returning for remedy and then go and buy another product. I have asked for a return and pro rata refund but this has been denied.
As I can't afford to have a green pool in peak swimming season I will need to buy another chlorinator and then report this company for its fraudulent and unethical practices.
It is my hope that this review prevents others from repeating my mistake in buying from The Tropical Pool Store.
I purchased a generic chlorinator cell and regretted it instantly, it does not seem to generate chlorine like the genuine one. It lasted 2.5 years although my Pool struggled to stay clear I always had to top up manually. It now appears that one of the diodes is leaking water through, and it stopped working entirely, I only discovered after… Read more
returning from Europe to a totally green pool. I contacted them regarding warranty, was told I needed to submit a warranty claim and then waited three days (no response) before contacting them again only to be told that because it was purchased more than 30 days ago (duh!) that I would now need to send it to Queensland to be assessed… I won’t be doing that, they clearly do this on purpose to discourage you. I also will never be buying another item from this shop.
- +3
Purchased Nov 2023 - Thought I was getting a good product after reading site reviews just another pool place ripping off people I purchased a - Crystal Clear & Pool Pro RP2000 for a replacement Chlorinator. after being ripped off from another pool company ( see my review). Appeared to be good but the clock failed, I called them for a warranty… Read more
claim, ( approx 12 months ago) they asked for the salt readings etc, I got those and they said they were out IAW the manufactures guide lines. A Clock, OK, I purchased another clock and got it installed by a pool company, it didn't work/ failed. bought a Bunnings plug in timer and I was away again. Today the chlorinator has failed completely not making salt, - I was advised by a pool company of the negative reviews on Google and here. I was shocked. until I read them. I may have praised Tropical pools because they were helpful and always helped in buying but the real companies stand behind the products they sell and don't hide.
Pics now attached of the defective product - Luck there wasn't a fire
Have you made a warranty claim with this company? Tried to but it was rejected
Is the pool industry have a standard, membership of trusted companies? They should
Crap product, had problems from day 1. Continuously having to send chlorinator back to QLD at my expense, and they always found a way to charge me. Basically held my product for ransom, if you want it back, pay us. I like to support Australian made product, but this experience has made me wary 3 transformers in 2 years, and I had to pay for them all. Not even worth 1 star, but I had to give them a minimum of 1 to post review
Don't believe the cheap prices here, you pay for what you get. My salt cell barely lasted 12 months before it started corroding from the inside and the leaking through the base of the anodes. Not covered by their warranty...what is exactly?? they then sent the unit to Compu-Pool (must be connected) and then the service got even worse....i sent… Read more
them multiple emails and rang them twice for an update and got no responses, not one return email to my queries. Finally paid for a unit that appears to be a refurb and it has not solved the issue - given up an gone to a reputable dealer. These guys are outright scammers, i wish i'd seen these reviews first
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Latest follow-ups
Avoid Titanium Ed chlorinator, Do not honour warranty, product did not work from receipt, delay tactics to ensure U r left with freight costs for return. Poor communication no refunds for substandard products. Scam. Show details
Follow-up · Follow up through bank with a payment dispute, with a partial refund received. I am now going through the Civil and Administrative Tribunal for the remainder and freight costs. My advice is keep records of all documentation as Tropical Pools, sets an expiry time on all communications they send.
Within a three month period U can reclaim refund if you dispute payment through your bank. Taking… Read more
Hi, l will try and keep this review short, the replacement Chlorinator cell was purchased & then arrived delivered 9th Feb, installed 11th Feb 2024… Read more
at a cost of $699, it was advertised with a 6 year warranty. Unfortunately it stopped working l contacted Tropical Pool Shop, who advised me to fill out a warranty claim form which l did 15th October 2025, so the cell only lasted 20 odd months. I have been in constant contact with a [Name Removed], and 16 emails back and forth supplying pool shop analysis readings, spent nearly $300 in chemicals to maintain the pool, then had to fill out another warranty claim form claim 16th November 2025, left several phone calls and message with staff for [Name Removed] to get back to, which didn’t happen, in desperation l had the Chlorinator unit checked and the cell was replaced. I then Googled reviews for Tropical Pool Shop and was shocked at the huge amount of customers with similar complaints to mine, l only wished I had seen these reviews beforehand, YOU have been warned don’t deal with this company I am still waiting for [Name Removed] of Tropical Pool Shop to reply to either phone calls or emails, but looking at the reviews , this isn’t going to happen therefore l have lodged a formal PayPal complaint, seeking a refund. Sent from my iPad
Follow-up · Well as numerous other customers have found and reported on this and other review web sites, Tropical Pool Store didn’t stand by there warranty, and totally refused any claim, even after I had the cell tested and sent the results. Due to delays I went and purchased a new cell which instantly got the salt Chlorinator system working again,… Read more
Follow-up · Hi, my pool is sparkling since l purchased another salt cell and installed it, l just can’t believe that Tropical Pool Store is still getting away with ripping people off, not standing by their warranty on products and just ignoring customers… Read more
Just purchased a replacement cell for my salt water chlorinator and the price was good (not sure about the longevity, but we'll see). I contacted the online help a number of times and they were great, advising me which model to get and confirming I had the wiring wrong (glad I checked) so far - they're great Show details
Follow-up · While the cell works, it's clogging up pretty quickly and is not outputting the right amount of chlorine, so I'm running the pool for longer. The cell itself is smaller than the original (which is twice the price) So I guess you do get what you pay for. I can't fault the provider, I wanted a cheap cell that suited my chlorinator and that's what I got - was it the optimal choice - maybe not
Positive reviews
I wrote review a bit over 2 years ago about a generic pool chlorinator cell I bought from this store.It worked fine then but I gave only 3 stars.It looked like a piece of scrap so I was wary about the long term.By way of update,I have to say it has continued to work well for nearly as long as the branded cell it replaced,at around $300 less than… Read more
said cell.So I am happy to now give it 4 stars and if it ( and me) last another 2 years,I will then give it 5.
Can't complain about their warranty scheme, chlorinator had 6y warranty and lasted 4 1/2years and after contacting them they replaced damaged cell with a new chlorinator and another 6y warranty for half price. Obviously old cell was unreliable as new cell is totally new design so I'm hoping for longevity and reliability, the whole process took… Read more
only 2 days from claim to new cell running (I did the commuting for freight) so thanks Tropical Pool Store for a hassle-free process.
Looking to purchase a pool pump and started a chat with Micheal to check on a few of the specifications. Expected delivery 3 days! Placed an order and received almost immediately shipping details to track my purchase. To my surprise it arrived the next day, Qld to Newcastle! The pump was delivered and left in a safe spot and was what I had purchased. I will definitely be a returning customer for future needs for my pool! Show details
Negative reviews
Purchased a new retro fit chlorinator cell. Was advised the cell would easily replace our existing faulty unit. Received the product to find it would not fit. Was able to swap easily enough however it lasted aprox a month before we realised it wasn't actually working. Could see burnt wiring on the unit. Called them to advise the issue, sent… Read more
photo's and pool report as requested, only for them to advise it was our pool chemical out of balance that has caused the issue. $1000 for it to last 3 only weeks! The pool we've had for 13yrs all of a sudden apparently killed the new chlorinator. They did not want to know about it. An electrician was able to repair this poor quality product as the seller would not warrent. Do not buy from these scammers. Buyer beware.
The most disgusting customer experience had this morning in picking up a salt cell that has failed twice in 18months from the young man on the front office. Would not allow me to ask a question about the failed cell because they were apparently not open as yet. Refused to answer a simple question anbout there warranty and asked me to leave. The… Read more
amount of terrible reviews left about this crowd I wish I have never bought there inferior rubbish product to begin with. I won’t forget that experience any time soon absolutely disgusting.
If I could give nil stars I would. Chlorinator purchased from the Tropical Pool store only lasted 24 months, the warranty process is deliberately made too difficult to bother. Show details
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Recent reviews
Very disappointing experience with their warranty. The invoice for the chlorinator clearly stated “5 yrs Warranty,” but when I made a claim after 3 years, they pointed to a note at the end of the user manual saying only the first two years are fully covered and the remaining years are pro‑rata (around 50%). Despite this, they still sold me the… Read more
replacement part (the cell) at full price.
After installing the new cell, the chlorinator still didn’t work, and I was then told to take the whole unit to their workshop for repair. When I asked why no warranty discount was applied to the cell—since it should still have been covered—they simply ignored my email.
Overall, extremely poor warranty practice and customer service. Not recommended at all.
can't wait for these guys to change their name no abn publicly available - so legitimately difficult to start a case with your state's fair trading body. cant get response from vendor after starting a case with said no support from cc vendor either - out 320 $ Show details
Follow-up · follow up: did you try contacting them? yes via office of fair trading, what an absolute waste of time. found evidence of the of this scum bag receiving goods via aus post (no one home, return to sender...bless em) who blatantly lied during mediation. this means nothing by the way. the only enforcement mechanism is your state's civil and… Read more
These people are completely unethical. Purchased a E-Flow Variable Speed Pump , never worked and would continue to revert back into limp mode Asked for support many times , weeks before responses (if at all) Eventually I got hold of someone who sent me a return label, they were going to send me a new pump and completely ghosted me no refund , no… Read more
new pump. Now when I call it just goes to a lady(presumably overseas) who doesn’t care and never calls back Stay well clear!!!
Written of behalf of my dad. Ordered a 32" filter five weeks ago. Got confirmation email of purchase. No follow-up email on tracking. Dad called multiple times, they said they follow-up and call back nothing came of it. Finally got through and they said they would call back in afternoon about shipping yesterday (29/12/2025). Wake this morning to… Read more
order been cancelled apparently to my father request, which he never gave. Terrible customer service. I wouldn't recommend buying from this company.
I purchased a generic chlorinator cell 8 years ago and easy install with no issues till just now when it’s had a good life. Just bought another one and a time clock to retrofit into my waterco unit and both Inst and working. Received in Melbourne 3 days after purchase and great after sales support over the phone to help with the fitting. Show details
I had a problem with a cell on my recently purchased chlorinator. I completed a claim form and was asked to drop it into the Nerang store. I dropped it in and got a phonecall shortly after to say the repaired cell was ready to pick up no charge. Fantastic service. Thank you Tropical. Show details
Follow-up · My experience has totally changed. The chlorinator has now melted/distorted 3 salt cells. Compu Pools, the service agent of Tropical Pools, have accused me of operating system with salt level too high which is totally false I have multiple pool shop water test that show the contrary. They tested the water on one occasion and told me that it was… Read more
Watch out! Don’t buy from here! Just buy your products from your local pool shop. There’s a reason they’re so cheap! My cell didn’t even last 2 years and it has a 6 year warranty, you have to jump hoops and let your pool go green before you get a replacement or them to say it’s not under warranty! I drove my part up to the Gold Coast store well it… Read more
looks like an old mechanic shop. Talked to the boy on the desk. He was nice but not much experience. I asked to see the manager. He walked in and then walked out after two mins, the time it took for them to see my cell was in there words “cooked” didn’t say a word to me was very rude and I asked the boy can I talk to him. The boy said he “doesn’t deal with customers” haha customer service at its best! Save your money go elsewhere!
Have had a very annoying experience with these people, bought a new chlorinator cell , stopped working in under 12 months , had to send back ( and pay for postage I sent express) they have replaced/ repaired ? And sent back ! . I sent express so to… Read more
minimize time ,they received in 2\3 days , then have sent back by normal parcel post !!! taking more than a week to receive back . Even though I asked them to return by express post Not impressed with the service , they have not even told me what was wrong with the cell I returned and if repaired or replaced???? Not happy with the service even though they were very nice and polite and responsive to my emails but did not help in dealing with the delay
Follow-up · No other warranty issues It was replaced under warranty so no charge It was a generic brand no name or markings
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Follow-up of my review. Yes I received a refund for both returns MINUS the restocking fee of 10… Read more