ExperienceAbsolutely amazing, the product was exactly what I was after.
Great customer service!Troya Beauty have great customer service. I have consistently ordered from them and have always fulfilled the delivery within a reasonable timeframe. On one occasion there was a delay and they were quick to respond and resolved this by following up and resending a new order. Very happy with the service they provide!
Exactly what I was looking for!Black shampoo, icy blonde is absolutely amazing! So much better than any purple shampoo I've used in the past. It smells divine and lathers up so well. It doesn't dry out my hair at all.
The pricing was extremely competitive and the product was packaged well.
The postage however was pretty poor. I assumed it was Australia Post but upon investigating I found that it wasn't dispatched from the warehouse for 5 days. So it did arrive via express post the day after dispatch.
I emailed Troya and had my issue dealt with promptly and professionally. I was given a postage refund if $3. The difference between express postage and standard postage.
I appreciate their efforts to rectify the issue. Show details
Excellent customer serviceI had a great experience with Troya Beauty. My package went missing and excessively delayed with Australia Post and once contacted, Sara B from Troya Beauty quickly sorted the issue and I had my package within a couple of days. The products I purchased were competitively priced and well-packaged. Overall, a great experience. Show details
Awaphui shampoo & conditioner 1 litre quality products &great savings.easy navigation to make purchase on appFantastic communication,quick delivery
I would definitely recommend this company
Great range of products Show details
Excellent pricesGreat price on a lovely product (Medik8 surface cleanser) and excellent communication from company.
RecommendProduct arrived fast and good customer service
Will repurchase again Show details
Beautiful productLeave in conditioner smells divine and my hair is so soft. Highly recommend Troya Beauty. Website easy to use. Quick to post.
Great pricesGreat prices, best I could find. Good product and delivery. Show details
very good producthave used this product before and found it very good for my hair.
The teams troya are a pleasure to deal withHad a postal issue they rectified the matter straight away. I’ll purchase again purely based on the way everything was handled. Show details
Order elsewhere.!!Still waiting well over a month now and still not received my order. They blame it on Australia Post but when I ask for them to resend items they say one product is no longer! Now I've still got no order arrival and my emails go unanswered. Have just requested full refund as per feedback below- you have to start getting hostile to get anywhere and I could have ordered elsewhere with same specials but since that were xmas/ boxing day sales I can't get those specials. Please look at the negative feedback! Wish I had done so before ordering. Show details
They'll spam you with offers but won't address the problemI ordered over $200 worth of product with promised delivery in time for Christmas. Products didn't arrive and repeated requests for replacement or refund were ignored until the tone of my emails became hostile. Money finally refunded but not in time to purchase elsewhere and post in time for Christmas. The owners son then sent an email begging me not to send a negative review! All this time I was receiving email offers at the rate of 3 or 4 a day! Show details
Customer for lifeGenuine fresh products at fantastic prices and amazing service. Thank you for a lovely shopping experience! Will keep shopping here again and again :) Show details · 1
Over 2 weeks and still have not receivedI have emailed them that it's been 2 weeks and I still have not received my products and was told that the shipping was 'deemed lost' and that they have shipped a new one and it should arrive in1 or 2 days and sent same tracking number that was issued 2 weeks ago of which delivery was updated to be delivered today or tomorrow. I'm are not stupid here. You've done exactly the same thing a few months ago. Will spend my money somewhere else where I'm not lied to. Terrible experience. Show details
Questions & Answers
Why does shipping take so long?
I believe they have products on their site that they don’t actually have in stock. They will lie and say that it’s Australia Post who has lost your package, and they will tell you that they have sent ... Read moreit out over and over again, when they actually haven’t. It took 3 months for me to get half the products I ordered.
Hi Fabfortuna, could you please reach out to us via email - firstname.lastname@example.org? If you could kindly provide your order number, we’ll look into this right away for you. Thank you so much.
Hey Belle, we’ve tried to reach you via email a few times now. This information is not true, and we’ve explained in email exactly what’s happened and what we can do to resolve it. Could you please kin... Read moredly reach us back? Please respond to our team as soon as you can. Thank you so much.
What shampoo and conditioner do you recommend after keratin bonded treatment?
When you leave the bonded treatment in for 10 min do you wash out before blow drying?
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Contact info for Troya Beauty
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