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Tru Solar

Tru Solar

4.0 from 37 reviews · View Statistics

Reviews

4.0

37 reviews
  • Value for Money
    4.3 (33)
  • Product Quality
    4.2 (31)
  • Return Claim MadeYes (0) · No (34)
  • Customer Service
    4.1 (32)
  • Warranty Claim MadeYes (1) · No (34)
  • Purchase Price$3,349.43
  • Timeliness
    3.3 (3)
  • Job Satisfaction
    2.7 (3)
  • Rates and Fees
    2.7 (3)
  • Installation
    4.2 (31)
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Excellent service

published

Easy process.... Installation was easy and hassle free. Good customer support with set up, app etc... I chose the budjet package with astronergy panels and solis inverter... Working great so far.. One and half years now... No issues.... Comparable with top brands in terms of efficiency, production and overall performance.... Thank you tru solar and team..

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Ever Power Solar

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291 reviews
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John

JohnSouth East Queensland, QLD

This is Terrible Australian Company which steals from hard working Australian people! NIL (0) Stars

published

Phoned Tru Solar and was provided a quote. Assured by Tru Solar there was nothing (NIL) more to pay. Paid extra large deposit and signed paperwork. Installer arrives demanding additional $150.00 cash. The installer said he couldn't fit two panels on the roof and could not leave them for me so he took the panels. When we purchase products in Australia we expect the deal or a refund! This company is strongly NOT recommended!

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Aris P.

Aris P.Sydney, NSW

wanting additional $150.00 fees. the wifi monitoring is not working now, phone and email several time no respond.

published

Installer arrives wanting additional $150.00 fees. The installer said he couldn't fit two panels on the roof and could not leave them for me so he took the panels. the wifi monitoring is not working now, phone and email several time no respond.

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Geoff W.

Geoff W.

  • 2 reviews

Disgusting customer service

published

I have a TruSolar system that obviously has a problem as it’s not feeding into the grid anymore. I have rung the phone number listed for TruSolar numerous times but it does not connect. I have also emailed TruSolar but have not had any reply at all. How else can I contact them?

Customer Service
Incentivised ReviewNo
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Great customer service but inverter failed

published

Inverter failed within first 4 months. Called Trusolar, sent photos of the fault, spoke to Shanaya over the phone who was really great to deal with and organised replacement under warranty.

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Solar inverter failure

published

Hi, Tru solar has supplied and installed the solar system. Within 8 months of installation the SOLIS inverter failed. Not happy with the system and honestly have no faith how long it will last. To get the repairs carried out was a drawn out process. I was expected to run through diagnosing and change settings while online with an operator. This occurred three times. Only positive would be the lovely lady Shanaya who was patient and helpful to rectify and resolve the issue. Initially first few months I was hitting peaks at 5kw now within 11months struggling to reach 4kw.. not happy

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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

291 reviews
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Don

DonSydney, NSW

  • 2 reviews

All was good.

published

Vincent, Shane and the two installers made the installation easy. They were professional and personable.

The installation took three and a half weeks from signing the contract to completion.

Very impressive. Very happy.

Don

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2 comments
Don
Don

6 months since installation. All is very good. A really good investment.

Don
Don

After a year of the product. It's a very good investment. Sustainable living.

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Robbie

RobbieGreater Melbourne (Outer), VIC

  • 5 reviews
  • 3 likes
  • Verified

Great Solar Installation (earlier review "Tru Solar - Closed down? Cannot be contacted?" was due to phone system update)

published
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1 comment
Tru Solar
Eric F.Tru Solar
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LMC

LMCSydney Surrounds, NSW

  • 2 reviews
  • 4 likes
  • Verified

Great service Great Price great Product

published

From start to finish the Tru Solar team we’re really great. I had a lot of questions and changes and they were great. Fast installation and system is generating well from day one. I am very happy and would recommend them to everyone..

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Awesome service from start to finish..

published

.Eric stepped me through everything and ensured I had the best Value for money. Installers were great, very neat, prompt and professional all the way. Highly recommend Trusolar and their team.

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Don

DonPerth, WA

Nothing to Fault

published

Really simple sales process with options and parts, team of installers where very efficient and professional including working out with local authority any rebates. My home was a new build and TruSolar was very patient between sales and home completion (10 months or more).

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1 comment
Tru Solar
Eric F.Tru Solar
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More than happy with the result

published

On the 18/7/2019 I had a 5 kw solar system installed by True Solar, and for 6 weeks had a great run with it after that period I started to have a problem with the inverter. The contractor who install the inverter said it was a power surge problem, the power provider came and fixed that problem.The inverter still wouldn’t work. TrueSolar assured me not to worry they would have it sorted.
True to their word their technical department got the problem solved.
I am person who believes that a company is only as good as it after sales service True Solar certainly lives up to its word and into days world means everything.

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Tru Solar
Eric F.Tru Solar
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

291 reviews
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Great experience for start to finish

published

Ron and Shane from the office were very good to deal with, they let me tailor my system components to my preference so I got what I wanted at a great price. Dave the Brisbane electrical installer was professional in every aspect. Can't praise them enough. Great team effort guys

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Tru Solar
Eric F.Tru Solar
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Ajesh john

Ajesh johnSydney, NSW

Good quality service especially thanks to John and Shane for your valuable service for the solar panel

published

Communication is excellent to installation process of solar panel. Thanks again for John and Shane.All process went to my email.Good quality service from beginning of the paperwork and up to installation.

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Tru Solar
Eric F.Tru Solar
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Natasha

NatashaSouth East Queensland, QLD

Helpful and Easy

published

TruSolar were easy to deal with. Communication was great, and they have been very helpful l. Our system was installed within a few weeks and everything seems to be working great.

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Tru Solar
Eric F.Tru Solar
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Perfect

published

We have had by far one of the best service experiences from Trusolar. Starting from a basic enquiry to the installation and after sales, whole cycle has been fantastic ! Eric and Harry have put in their best foot forward to enable that we have the installation on our desired day and date. Truly hasslefree! Thanks Trusolar team !

Installation
Incentivised ReviewNo
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1 comment
Tru Solar
Eric F.Tru Solar
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Unhappy garry

Unhappy garryPerth, WA

Meeeh

published

Took too long from initial conversation to install date 6 weeks? Vincent was good on the phone few cracked tiles on roof and just ripped my elec box off wall and left it hanging by the cables

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Tru Solar
Eric F.Tru Solar
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Clinton C.

Clinton C.South East Queensland, QLD

Solar

published

All communication was good, we had a 6.6kw panel & 5kw inverter system installed, the installer was very good & just came when he said he was going & got it all done. No hassles with anything.

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Tru Solar
Eric F.Tru Solar
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Ever Power Solar

Need better quotes & high quality solar panels?

Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.

291 reviews
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Charmaine

CharmaineSydney, NSW

Very good system for the price.

published

We had 6.6Kw of panels put in with a 5Kw inverter with wifi connection. Everything is working well. About 10 panels were slightly tilted in the wrong direction but Shane organised to change them and it was no trouble for the installers to come back and tilt them slightly the other way. We are now generating about 22Kw per day which is excellent for this time of year. I love the wifi connection which I struggled connecting by following the instruction manual but Trusolar gave me the number of the Inverter people and they were very patient and walked me through the whole process. Thanks to Vince, Shane and Simon.

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Tru Solar
Eric F.Tru Solar
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CADDY

CADDYWheatbelt, WA

  • 4 reviews

Love My Solar

published

I had issues with my electricity connection and harry and vincent both did their best to help sort it out and were always friendly and helpful. There were some communication problems, but other than that, all good from the trusolar team.

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Tru Solar
Eric F.Tru Solar
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Questions & Answers

Sue M.

Sue M.asked

I had a system put in 8yrs ago was wondering if you would have the details of what size inverter was installed and what tier the panels are ?

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Details

CategorySolar Panel Installers and Solar Retailers
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo

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