Turo

App was easy to use. Car was Easy to book, great host. Definitely will use again Show details ·  1

Car was clean and drove smoothly no hiccups. Also delivery and pickup from home address was a bonus. Show reply

Everything went smoothly and very enjoyable. I trusted and respected Turo. Show 2 replies

Damith was very personable and very easy to deal with leading up to the trip. It's a great little car the T Cross, surprisingly economical uncomfortable, did well across a variety of roads on both the west and east coast of Tasmania. Would definitely recommend. Show details ·  1

Driving modern technology and experiencing Full Self Driving (Supervised) was astounding! Show details ·  1

Found Turo while looking at hire cars for trip to see family. I saved $800 over 2 weeks, with the car delivered to me and collected! Great clean, reliable car which was exactly what we needed! Seamless process. So glad I found Turo! Show details

I will give turo heads up for everything beautiful costumer service reliable easy to access the cars & a way better then any other rental company's cars always clean always spotless whatever U see on the pics U will get never scammed or anything keep going turo Show details ·  1

An outstanding experience, coming from Australia to USA for a holiday, I was struggling to find a real American muscle car other than a standard Mustang from Alamo.. Turo service was outstanding!!! Seamless pick up, the vehicle was better than anticipated and such a great and simple process, constant communication thru the app was outstanding. I will be using Turo every time when in the US now. Show details ·  1

As a first time user of TURO, hiring a car from Australia, for use in the USA, was a great experience all round. The ease of using the TURO app, making payments, staying connected with the hosts, and the quality of the vehicle met all of our expectations. The Ford F150 Raptor was the perfect truck to tour the Grand Canyon, Sedona, and Zion… Read more ·  1

National Park areas. The F150, had the comfort, looks and safety features to allow us to travel effortlessly, covering around 1400 miles. Thank you to the hosts, and thank you TURO.

Great car to drive around town. The owner brought the car to the airport and then at the return picked up the car from the departure lanes so it was the smoothest car rental ever. Plus didn’t need to wash the car when bringing it back. Made the trip super easy. All the cleaning is managed by the Turo hosts themselves. Amazing service. Highly… Read more ·  1

recommended. They basically solved all the issues that you have with the big rental companies.

1- Get the car you actually want not a similar model 2- Get it delivered wherever you want. No need to go pick it up. 3- No need to clean it on return. just make sure that its not extremely dirty in which case it would be rude not to clean it.

Having a vehicle delivery + pickup to accommodation address was invaluable for a few days interstate to attend an afternoon wedding. Owner was very friendly & helpful with how to use the Turo App adding photos & license etc. The car was immaculate he even added a bottle of water. The welcome note with petrol app suggestion appreciated. Highly recommend his service. Show details ·  1

So i used Turo for the first time. And I am very happy with how it works super clean no hassle and plenty of options available in the app. I will use Turo from now on. Flexible, trustworthy and simple. I hired a beautiful M car and was delivered to my address the host was amazing massive shout out to (Lex). With his convertible m4 comp I hired… Read more ·  1

for a special occasion definitely met my needs and more. Thank you Turo ill be using this more often. As well as add my own on here.

there was some issues with the website and I got charged but spoke to tech support and got fully refunded. Very grateful I didn’t get scammed. Thank you Turo, even though I haven’t used the service yet I will be trying again. Show details

I booked a vehicle through the TURO app, the booking process was relatively straightforward, the vehicle was booked and confirmed, the $1500 was withdrawn from my bank account until 20 minutes later I received an email from Turo saying my booking was cancelled, I was confused as to why it was cancelled so I contacted Turo via the app and asked… Read more

what was going on, first they told it was cancelled due to unmet safety standards so I messaged the vehicle host to ask if they could explain what was happening, the host told me that Turo advised him that I had cancelled the booking.

Turo sent me another email saying that they had restricted my account due to a screening check.

On the same email saying they had restricted my Turo account they also said “we reviewed the information you sent and are happy to approve you to list your eligible vehicle as a host on Turo, we’re sorry to say that we’re unable to approve you to book a vehicle as a Turo guest” WTF!

As I was still needing to hire a vehicle I started looking with different hire companies but I couldn’t because Turo told that me my funds would be returned to my bank account within 10 days, are you kidding me, Turo was quick to take my money and completely mess me around but expect me to wait 10 days for a refund.

I don’t think Turo has any idea what there doing and definitely DO NOT practice customer service, I told Turo a number of times that my family and I were stranded and I needed my funds back to organise another vehicle and I got the same response each time, you will receive your funds in 10 days, REALLY!

**More than three hours wasted trying to book a car** My experience with Turo was extremely frustrating\. I spent more than three hours trying to book a vehicle, and ultimately I didn’t even get a car\. The website and booking process were unnecessarily difficult\. In particular, I could not successfully upload the required photo of my driver’s… Read more

licence despite repeatedly trying to complete the process\. What should have been a straightforward car rental turned into hours of wasted time\.

The most frustrating part was the lack of effective communication or human assistance\. I couldn’t get the problem resolved, and there was no phone call to help sort out what was clearly a problem with the booking/verification process\.

Turo took my payment and then subsequently refunded it\. So after more than three hours of trying to give them my business, I ended up exactly where I started—without a rental car, but having lost a significant part of my day\.

I understand that identity and licence verification are necessary when renting a vehicle\. My complaint isn’t that Turo required verification; it’s that their system made it extraordinarily difficult to complete and there was no effective support available when it failed\.

A car rental platform should make booking a car easier, not turn a relatively simple transaction into a three\-hour ordeal\.

I won’t use Turo again\.