215 reviews
- Yes
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- No, I received a worse vehicle
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- No, I received a better vehicle
AI reviews summary
Pros
Cons
Verdict
Turo offers a convenient and cost-effective peer-to-peer car sharing alternative to traditional rental agencies, backed by a user-friendly app and generally responsive hosts. However, experiences can vary significantly depending on the individual host and specific trip circumstances. A subset of users reports persistent challenges with customer support, sudden booking cancellations, and delayed refunds. Customers should carefully review platform policies and maintain thorough documentation throughout their rental process.
Booking through Turo/Carma Carhire is an absolute breeze from start to finish.Their vehicles are all modern, clean and comfortable with a variety available on their fleet, my favourite so far has been the MG. Everyone I've dealt with has been lovely, even making sure they have spare cables available so you don't find yourself unable to use the apple carplay/android auto. Highly recommend these guys! Show details
Turo Support shut my account down. With no decent explatation. Was verified. Borrowed a car. Returned it. No issues arraised with owners. Owners were looking to rent me a van the following week. Turo deleted my account with no grounds explaing why. Support process bloody annoying. Ai chat bot round and round. Be careful.
**More than three hours wasted trying to book a car** My experience with Turo was extremely frustrating\. I spent more than three hours trying to book a vehicle, and ultimately I didn’t even get a car\. The website and booking process were unnecessarily difficult\. In particular, I could not successfully upload the required photo of my driver’s… Read more
licence despite repeatedly trying to complete the process\. What should have been a straightforward car rental turned into hours of wasted time\.
The most frustrating part was the lack of effective communication or human assistance\. I couldn’t get the problem resolved, and there was no phone call to help sort out what was clearly a problem with the booking/verification process\.
Turo took my payment and then subsequently refunded it\. So after more than three hours of trying to give them my business, I ended up exactly where I started—without a rental car, but having lost a significant part of my day\.
I understand that identity and licence verification are necessary when renting a vehicle\. My complaint isn’t that Turo required verification; it’s that their system made it extraordinarily difficult to complete and there was no effective support available when it failed\.
A car rental platform should make booking a car easier, not turn a relatively simple transaction into a three\-hour ordeal\.
I won’t use Turo again\.
Reviews with attachments
Found Turo while looking at hire cars for trip to see family. I saved $800 over 2 weeks, with the car delivered to me and collected! Great clean, reliable car which was exactly what we needed! Seamless process. So glad I found Turo! Show details
I will give turo heads up for everything beautiful costumer service reliable easy to access the cars & a way better then any other rental company's cars always clean always spotless whatever U see on the pics U will get never scammed or anything keep going turo Show details · 1
An outstanding experience, coming from Australia to USA for a holiday, I was struggling to find a real American muscle car other than a standard Mustang from Alamo.. Turo service was outstanding!!! Seamless pick up, the vehicle was better than anticipated and such a great and simple process, constant communication thru the app was outstanding. I will be using Turo every time when in the US now. Show details · 1
As a first time user of TURO, hiring a car from Australia, for use in the USA, was a great experience all round. The ease of using the TURO app, making payments, staying connected with the hosts, and the quality of the vehicle met all of our expectations. The Ford F150 Raptor was the perfect truck to tour the Grand Canyon, Sedona, and Zion… Read more · 1
National Park areas. The F150, had the comfort, looks and safety features to allow us to travel effortlessly, covering around 1400 miles. Thank you to the hosts, and thank you TURO.
Great car to drive around town. The owner brought the car to the airport and then at the return picked up the car from the departure lanes so it was the smoothest car rental ever. Plus didn’t need to wash the car when bringing it back. Made the trip super easy. All the cleaning is managed by the Turo hosts themselves. Amazing service. Highly… Read more · 1
recommended. They basically solved all the issues that you have with the big rental companies.
1- Get the car you actually want not a similar model 2- Get it delivered wherever you want. No need to go pick it up. 3- No need to clean it on return. just make sure that its not extremely dirty in which case it would be rude not to clean it.
Having a vehicle delivery + pickup to accommodation address was invaluable for a few days interstate to attend an afternoon wedding. Owner was very friendly & helpful with how to use the Turo App adding photos & license etc. The car was immaculate he even added a bottle of water. The welcome note with petrol app suggestion appreciated. Highly recommend his service. Show details · 1
- +2
So i used Turo for the first time. And I am very happy with how it works super clean no hassle and plenty of options available in the app. I will use Turo from now on. Flexible, trustworthy and simple. I hired a beautiful M car and was delivered to my address the host was amazing massive shout out to (Lex). With his convertible m4 comp I hired… Read more · 1
for a special occasion definitely met my needs and more. Thank you Turo ill be using this more often. As well as add my own on here.
Turo is a fantastic platform for renting cars in Australia and around the world. It is secure and easy to use. You always know which car you are getting (which is almost never the case with traditional rentals). It’s so easy to add an additional driver digitally and all the owners I’ve dealt with have been professional and honest (check review of… Read more · 1
course first).
My latest rental was a full self driving Tesla model Y in Honolulu. Made getting around so effortless.
This was my first time using a power fast car and could not recommend it more highly. The service was wonderful and easy no waiting for a shuttle bus they pick you up and drop you off, no waiting in lines, would use this service again.10 ⭐️ thanks a lot Damian Show details · 1
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Two hours was a very great experience very very good process. Everything was very fun very quickly and the car was delivered today and nothing was a hustle. Show reply
Terrible business to deal with. I hired a 2023 Toyota Carolla which turned out to be a 2017 Japanes import registered in Victoria in 2023. No GPS, no rear vision camera, no Apple Carplay, all of which was promised in the original ad. They promised a 50% refund which never happened. They continued to charge my credit card for additional… Read more
unexplained fees. Their customer service is laughable, as they only communicate by text in the app. So, don't do business with them, it isn't worth it.
Ok if you are a guest but HORRIBLE if you host they screw you every corner you look, guests can book long term hire which results in a cheaper rate then shorten the trip whenever they want resulting in the host getting a less rate then getting the car back early, in my situation this happened then the guest even brought the car back 5 days late,… Read more
he told me via messages that he would extend the trip again but never did, turo claimed I didn’t tell them within 24 hours which resulted in me losing the 5 days hire PLUS the less rate, he also racked up over $200 in tolls but only paid 50% of them. Turo have done nothing!!!!
I also had a guest damage my car and due to the repair bill being under $500 he didn’t pay a cent
Turo is a joke DO NOT HOST!
Latest follow-ups
there was some issues with the website and I got charged but spoke to tech support and got fully refunded. Very grateful I didn’t get scammed. Thank you Turo, even though I haven’t used the service yet I will be trying again. Show details
Follow-up · I HAVE OFFICIALLY BEEN SCAMMED BY TURO ❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌ DO NOT USE THIS COMPANY ❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌ They have sent me a fake reimbursement and have told me I would have been reimbursed by 30 days. It's currently bee nearly two months and they're not responding. What happened: I booked a car, there website wasn't working and I couldn't… Read more
I am SO happy I discovered TURO! Such a fantastic service! Thank you to TURO & to the wonderful Hosts I also love to support. I highly recommend this service to all! Show details · 2
Follow-up · Outstanding! I absolutely love the whole TURO service! It’s fantastic from start to finish with the whole easy process. I do recommend to check the reviews to ensure you find a great Host & have a wonderful Vehicle Hire experience as I have on my most recent TURO car hires. I am delighted with TURO & can highly recommend for all. Thank you to TURO & to your Hosts.
Using Turo for our car hire in Hawaii was a seamless experience. The app is incredibly user-friendly, and the entire process, from signing up to booking, was straightforward. The hardest part was choosing from the huge selection of well-maintained… Read more · 2
cars! We appreciated the variety of affordable add-ons like booster seats and beach gear. Coordinating the pickup and drop-off was a breeze, and communication with the owner through the app was both easy and effective. Overall, it offered great value and made our island drives a pleasure.
Follow-up · Have now used Turo back home for a couple of interstate trips and it has been effortless. On both recent occasions, we have hired EV’s and have had a pleasant experience for both. Incurred a minor airport parking fee which was readily repaid by the host - discussed prior so no surprises when I picked up the car. Even thinking of becoming a host now myself!
Positive reviews
I love Turo, both as a host and as a guest, and after my last rental with a respected company in Honolulu, I realised that Turo is going to thrive. When you rent a car from me, I try to make sure the guest feels that personal touch. When a clerk hands you a car, they don't really care — it's not their car. I see my role as a host as sharing the… Read more
joy of my cars with wonderful people. My cars bring a special mood to guests in Sydney, especially the convertibles and my Marco Polo. I sincerely wish Turo continued success, and I wish the same for myself together with it. I can see how the platform changes and improves every time a need arises for guests or hosts. Wishing everyone love and kindness!
So much cheaper than big companies and a great experience. I’ve just used Turo for the first time, I rented a 2020 RAV4 for a months visit to Canada.i opted for the $500 excess,roadside assistance and although I didn’t need it…I feel assured I’d be covered if I did. I highly recommend Turo..to go through an agency would been $5500 to $6000. I paid $2700! Show details
Great hire care experience. So good to be able to grab car locally when needed ... Cost effective and convenient. Will made pic up and drop off very simple and pleasant. Show details
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Negative reviews
The whole experience was extremely disappointing. Once you book a car and the reservation becomes non-refundable after 48hrs, you are then presented with additional insurance costs that were not made clear upfront. At the same time, the host can cancel the booking right up until the pickup date and give the car to another renter at a higher price.… Read more
The arrangement feels completely one-sided: the customer is locked into the booking, while the host still has the flexibility to cancel. Very disappointed with the service and lack of transparency.
I booked a 9-seater van weeks in advance and paid A$414.59 in full for a 4-day trip (Reservation #58334493). Turo verified my licence at signup and marked me Approved to Drive. Then, 10 hours before my 9am pickup, the host messaged saying Turo does not accept digital licences and I needed a physical card. My Victorian digital licence is issued by… Read more
VicRoads and has been legally valid in Victoria — same legal status as the plastic card. I explained this. Minutes later my trip was cancelled with a refund of A$0.00. No warning at booking about needing a printed card. No time to get one overnight. My offer to add my partner (who holds a physical licence) as driver was ignored. Turo support just restated the policy and stopped replying. The host then re-listed the same van for the same dates at a higher price — so they keep my money AND get paid again. I did nothing wrong: valid licence, ready to collect, cancelled by their side — and they kept every cent under a no-refund policy that's meant for guest cancellations. I was left scrambling for alternative transport the night before a 4-day trip. I've lodged a complaint with Consumer Affairs Victoria. If you're in Australia with a digital-only licence, be warned: nothing in the booking flow tells you it's not accepted until it's too late to do anything about it. The rules are obscured and not revealed upfront but even that the rules are not valid - printed or digital copy it is still an official driver's license.
Hello Lew, Thank you for taking the time to share your… Read more
⚠️ WARNING to Turo owners: I've been trying to get my own car back since February after my co-host went completely silent — no calls answered, no messages returned. I've contacted Turo customer service repeatedly and they have been completely useless. Months later, zero resolution. My own vehicle is still inaccessible to me and Turo has done… Read more
nothing to help. This is my property. I am the registered owner. And yet Turo's support team cannot — or will not — do anything to help me recover it.
If you're considering listing your car on Turo or using a co-host, think very carefully. When things go wrong, don't expect Turo to have your back.
@Turo — it's been months. Do better.
Recent reviews
I hired a Turo car for our trip around Canada for our family of 4 the whole process was so easy from pick up to returning the car . I saved $1500 dollars using Turo I would definitely use Turo again . Show details
Great car and no issues with collection and drop back,they went above and beyond to drop car where we needed it and then met us at Vancouver Airport for drop back,fantastic service. Show details · 1
Arranged for a 2day small vehicle Hire in Tasmania, AUSTRALIA 22nd May2026 ... Requested a change in location for p/up with the local host, who indicated all good, but also to advise Turo directly... Turo then cancelled our booking with 24hrs notice, stating that we breached their rules & we need to be approved again?? Chatbox engagement with them… Read more
was time consuming & involved having to download driver' licence, verification,etc.to get a NEW account set up... Then, " you have been issued a full refund" which was received within 3 working days. Very stressful to be scrambling around for an alternate vehicle at short notice. Never again with AI driven TURO!!
Hi Georg, We’re sorry to hear about your experience and… Read more
Easily the WORST hire experience I've ever had. Will never use this service again, just go to the name brand hire companies, 100 times easier, all fees are upfront and honest, I hired at the start of April 2026 and it's now June 2026 and I'm still incurring more fees. Absolutely appalling, NEVER USE THIS SERVICE!!!!
We’re sorry to hear about your experience. This isn’t the… Read more
Turo allows fraudulent toll invoices to be passed on to customers. I was charged an $800 toll invoice for Sydney tolls during a period when the vehicle was not in Sydney. I was required to personally investigate and prove the invoice was fake. Key, easy to spot red flags: * Invoice was issued 3 months after the trip ended * $800 in toll charges… Read more
for a short rental period * A quick Google search shows the invoice number did not match the format on the toll providers website * The toll provider confirmed there were no toll charges linked to the vehicle
Despite these clear red flags, the invoice was still passed on to me as valid, and I had to spend significant time disputing it myself.
While the charge was eventually refunded after escalation, the experience raises serious concerns about how easily fraudulent invoices can be submitted through the platform without proper verification.
Customers should not be responsible for investigating or disproving charges of this nature.
The car owner involved remains active on the platform despite this blatant scam attempt.
Thank you for sharing your experience. We’re sorry for the… Read more
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