Tursa

Pretty chuffed – Have recently been signed up to Tursa, Errol has done an excellent job at getting me more employment and all the things I need for work. Top bloke too!

Tursa Maclean - Romina Beveridge – I was at Tursa Maclean to find employment and Romina was absolutely fantastic, she was so helpful and I felt so comfortable with her, she is a great asset to Tursa and I would like to thank her for everything she did for me.

Perfect – Sarah from tursa is excellent I have been trying for years to get my son on a disability pension ,Sarah is so helpful and her communication is excellent and explains things so good ..I would highly recommend Sarah to anyone ..thanks again sarah I appreciate everythink you have done to help us …

Tursa are covert bullies that do not have an adequate complaint handling process. Where is your paperwork Tursa on my 2 complaints you closed without investigating. Why has it been 6 months of Workforce asking for the documents if you are operating legitimately. Maladminstration comes to mind

I'm trying to rebuild my life. As a client of Tursa, I am held in purgatory, and milked like a cow – Staff are in clear violation in their Code of Conduct. -- This is a copy of an email I sent to the National Disability Abuse and Neglect hotline earlier this evening. After reading several reviews from other clients of Tursa I can see that abuse of job seekers is rife within this organisation, which holds tax exempt status! Here is my account of… Read more

my abuse and neglect. --

Hello,

I have a list complaints to make and reiterate against my job service agent: Natalie Brett and the organisation that she works for -- Tursa Bellingen.

I have been drafting this email throughout this week since my last phone call with [Name Removed] on Monday 3 February 2025 at 1400. In that time I have since spoken to my psychologist who has been greatly concerned with the adverse affects my experience with my job service agent has had on my welfare and subsequently has written a letter (please see attached).

My circumstances

I believe I have emailed this hotline previously about similar concerns and detailed my circumstances in those emails. I will do so again, to be clear.

Prior to becoming unemployed in January of 2024 I was working in disability support as a casual. The first company I worked for Altruistic Individual Supports we're a poorly managed organisation, the main client I provided support for was the victim of abuse (violation of respect and dignity in the form of name-calling and risking a client's welfare through bad work practice) at the hands of other support workers, some of which had worked with this client prior to myself and this company; the abuse was entrenched in this manner. I, having completed my NDIS workers check, was keenly aware that the abuse was criminal, and that not reporting it would be negligent. I reported this to management and recommended that the issues be mandatorily reported, they assured me that they would deal with the issues, but the only thing that changed was that the abusers of our client were aware that I had reported to management about their abuse. The abusers then started to bully me at work: belittling me, teasing me for trying to improve our organisational conduct, and suggesting that I was not adequate to work as a disability support worker. Our client's health deteriorated over the course of his care under Altruistic Individual Supports, and they were admitted to hospital several times, eventually passing away. Many of us believed that the demise of our client was exacerbated by the abuse, the poor work practices, and ultimately the poor management of Altruistic Individual Supports. That company was eventually audited and they let all of their casual staff go. I was reemployed a month later by a new company, The Ability Co., who took over the provisions of support for another of Altruistic Individual Support's clients. I had worked occasionally with this client under Altruistic Individual Supports; their guardians sought me out for this new position after some of my previous employers, who were also reemployed by this company, vouched for me. Unfortunately, similar types of abuse began seeping into this new workplace. Some of the new support workers had being associated with the abusive staff from the previous company, and one of them was made supervisor of my new client's provision of support. Abuse violating our client's right to respect and dignity in the form of name-calling started to become common place, as the supervisor was leading by example. Given what had happened to our last client, and feeling supported by the ostensible values of the new company, I moved to address these issues. I initially raised it with the supervisor and our other staff members as a team, I was met with push-back, a reminder that the supervisor was in charge, and then some of the most insidious forms of workplace bullying I have ever experienced: I received cold-shoulder-treatment from my supervisor and my other colleagues who were violating our client's rights, they gave me the most undesirable shifts, they left extra tasks for me and constantly used our communications book to slander my work and make me feel like I was inadequate, they framed me by disposing of medication in a bin and said they found there after one of my shifts (I received an official warning from the The Ability Co. for this), they even had my time-sheet changed to reduce my pay. This had an effect of scaring me into not wanting to report directly to management, given that the previous time I had done this, barely anything had been done, and my treatment from the people I had accused worsened. At this time I was experiencing physical reactions to the stress from work sweating, restlessness, vomiting, disruption of diet and bowel movements, and insomnia. I was exhausted from the split shifts (3 hours in the morning and 3 in the evening with a 6 hour gap in the middle and 2 hours of total travel time in between) which was all the supervisor would give me, and I felt anxious about social encounters with my colleagues. Eventually I saw a GP who described what I was experiencing before and after work as "panic attacks". They advised that I take time off work, this all came to a head and I decided to report the abuse issues to The Ability Co.

During this second phase of employment I was undergoing one of the worst experiences in my personal life. I was wrongly accused and falsely charged with wilful indecent exposure. One winter evening two police officers showed up on my doorstep at 7:30pm and began conducting an interview with me. It was only part way through that interview that I was made aware that there were any allegations against me. They showed me a picture that had been taken of myself in the back of a car sometime earlier that year. I recognised this picture as one taken by a lady during a strange encounter. I was meeting friends at a local pub for dinner I was on my way by foot, when some of my friends saw me and picked me up in their car. Unnoticed by myself at the time, a van was loitering behind my friends car. That van followed our car and pulled up alongside us at an intersection. There was a lady driving who was motioning at me to wind down my window. I did so and the lady asked me my name, and said that I was 'cute', I was quite bewildered at this never having experienced anything like this before; the lady was clearly quite older than myself. I told her my name and she produced a camera and took a picture of me. We then drove away after this bizarre encounter. The police proceeded to tell me that the lady who had taken the picture of me was accusing me of wilful indecent exposure, apparently taking place on a bush-track near my rental. I denied having done so, I have never done anything of the sort in my life. The police concluded my interview with some generally chitchat, took my number, and said they would be touch. A week later a different police officer arrived unannounced and served me with a court attendance notice -- one interview, investigation concluded. This began a terrible ordeal in my life. I sought legal advise which drained my savings account of everything I had saved up since finding employment after the COVID lock-downs. My lawyer advised emailing around and requesting character references from anyone who knew me in town, this was an incredibly degrading process, having to tell people of these heinous false sexual allegations. As supportive as some people were I felt terribly anxious about the inferences of a non-reply -- many people did not reply. Throughout the legal process, which dragged on for almost a year, my lawyer managed to subpoena police documents pertaining to my case. In those documents it became clear that this women who had taken my picture had also gone all over town (the town I grew up in) with my image and name, telling people, falsely, that I had flashed her. She had gone to my previous workplace and a place where I used to regularly volunteer before COVID, the local youth hub, and told people there the same. When I found this out, it potentially explained why only a few of my former colleagues and co-volunteers at the youth hub had responded to my request for a character reference. I reflected on some interactions I had had with strangers in my local town during the months proceeding this police interview. I had one lady call me a creep in the car park at the grocery store -- no idea who she was or what it was about. The lady who worked the coffee van that I used to frequent as the only coffee shop open at 5 am, when I used to have to start my split shifts, who I used to talk to while my coffee was being prepared -- suddenly cold, only taking my order and slamming the cup on the bench when it was ready. I remembered times when I felt like people where looking at me in public and talking. I stopped going out in the locale of my town, doing my shopping at the big regional centre after work, and asking friends to catch up at their houses or out of town. All the while the court case dragged, with repeated postphonements at the request of the prosecution. Every court date I had to pay my lawyer about $500. The letter to the prosecution with character references attached asking them to reconsider the charges was sent back with a seemling automatic and dismissive reply. On an evening a couple of days before a court date, my lawyer called saying that the prosecution had contacted them offering to drop the charges if we didn't chase costs. I told my lawyer that I had lost all my savings and that I would not forfeit the rights to chase costs. The court case was postponed again. Months later, we finally got to court it was over before lunch. The lady who had accused me was the only one to take the stand. She gave evidence in which she described a man stretching and bending over to touch his toes on the bush track in front of her, she said this man had cut a hole out of the crotch of his pants to expose himself to her. She said that when her dog ran up the track towards the man, and she called out to it, the man turned and smiled. My lawyer explored why there was such a disparity between her different accounts of the offenders appearance. None of her descriptions matched my profile well, for one, none of them mentioned a beard, which I have had for over a decade. As some people remarked after the court date, it seems that a man's pants split when he was stretching on the bush track in front of this women. My lawyer tried to explore why the police had only conducted one interview only a week before the statue of limitations expired, or why they hadn't signed any of their witness statements. But the judge hurried him along as there were other matter before the court that day. The judge ruled 'not guilty' and gave some speech about the difficulties of police work in relation to a back log apparently created by the COVID lock-downs. My lawyer took me outside during an adjournment and explained to me the the judge was basically saying not to chase costs, and he told me at best we'd only get 50% plus several more days in court. I was encouraged by friends to accept the ' not guilty' as a win. Something that sill irks me, as I was never guilty.

One week before the final court date and verdict, I heard that someone who used to bullying me horribly in highschool was moving to town, with his new wife and child. He is friends with my friends, but most of my friends only know that I am uncomfortable around him and avoid situations where he may be present. I have only told a few of my friends about having to stay at his house two nights a week during highschool, this was arranged by my parents so that I could work a part time job (he lived in a large regional centre; my hometown is further out). When I used to stay at his house he would change his persona when we were alone, and tell me that I was ugly, fat, worthless, and that no body liked me because I was trying to hard, he was different at school, and used to act like we were good friends when it suited him. I struggled greatly with this situation in highschool and have tried to move on, i didn't think he would move to my home town, but evidently the ties to some of our mutual friends who also have young families is a factor. This drove me further into a state of isolation, in which I was avoiding town, avoiding friends, just working and trying to handle the workplace bullying.

This brings me to January of last year. My closer friends at the time said that they had never seen me in a worse state of well being, some said they thought I was having some sort of nervous breakdown. During the court case I had become worn down by the weight of the allegation and the anxiety of reputational scrutiny in my town. With no real outcome from the courts, and the knowledge that my highschool tormentor was in town, I had entered a nadir. I have had periods of extreme depression previously in my life, situations that have seen me ideating suicide; at a time when other people close to me took their own lives. This is where I found myself again. I had not been eating healthily or sleeping consistently since i started my disability support postions after COVID. I had been drinking heavily. I had been driving dangerously and erratically, angry that I didn't feel welcome in my own town, I would take it out on the road, sometimes following cars. I followed a car that had cut me off for close to half an hour in a blind rage one night, unsure of what I would do if they stopped. These were the circumstances in which the GP recommended a break from work, I was subsequently referred to a psychologist who put me on a mental health care plan and I have been seeing various different psychologists, on and off, over the past 12 months. In this time I have rarely left my house. On occasions two of my friends would pick me up and take me out of town for a catch up. Unfortunately for me, these two good friends have started a family and needed to move away for work opportunities in July. I still have a good friend who picks me up every second week on a Thursday, and we go around to his place and watch streaming series. He has ASD and doesn't talk much, but the company and routine is good for us both. I am connected online with old friends who live abroad and away in big cities, but other than that, my brother lives in Melbourne, who I don't talk to much, and I am not currently on speaking terms with my parents. I no longer drive, I could not afford to re-register my car after the court case and ceasing employment, and after discussion with one of my psychologists I now see it as a problematic source of stress and a potential to accelerate dangerous behaviour. I have my groceries delivered by Coles and I take the bins out when it is dark. I budget for two meals a day and try to cook and freeze meals to save where I can. My landlord is an alcoholic and lives in Thailand, so I haven't been able to get my rent assistance letter signed. My welfare goes primarily to rent and utilities, what is left goes toward food. I have been focused on following my health plan to try to recapture some enthusiasm for life, but it has been incredibly rough going under these circumstances. The best I have managed revolves around a good routine, physical exercise, breathing exercises, talking to friends on social media, and focusing on positively aspiring to leave this town one day. In March I stopped regular psychology appointments due to finances (I was reconnected to a new mental health plan with 10 free seasons after beginning with Tursa), I was still struggling but far better than I had been in January.

My experiences with Tursa

I have being a welfare recipient since January last year and have responded to my job seeking obligations where required. I have been looking almost exclusively for remote/work from home jobs, because there is no way I'm going in to town and I can't drive out of town for work anymore. I have looked at buses to a main regional centre, however the buses pick up from the CBD of town and on main roads at peak hour times. The notion of local public attention makes me feel physically ill. My health plan is based around routine and calmness and, as I have experience working online and with computers in the past, remote work seems the most appropriate At some point last year I was called by someone from centrelink, they said they were a mental health nurse and did some kind of assessment and said that I was to pick a local job service agent to be referred to. I was panicked by the thought of having to frequent a place in my local CBD, but the way it was presented to me made it seem like a non-negotiable. In a panic, I picked Tursa, as CHESS is opposite the youth hub and right in the centre of town. When I had my first face-to-face meeting I was completely out of sorts. Determined to not be on the actual main street for any longer than I had to be I planned a route through the back alleys adjacent to the main road on google maps, I remembered a gate being at the back of the firestaion when I was younger, but hadn't been in the back alley since I was a kid. The gate wasn't there like I remembered it, so I actually ended up jumping a couple of fences and ducking through some private backyards. I was full of fear. When I got to Tursa I didn't look left or right, I had covered up as much as possible. I was directed to Natalie and she sat me in an office and went through the process of signing on to the agency, I couldn't remember too much of what she said at the start, I was still rushing from the trip to Tursa, and I knew I had to explain my circumstances which I was very nervous about. Natalie is actually the name of the lady who wrongly accused me of wilful indecent exposure, and her last initial is also a B. I was pretty sure it wouldn't be her, but I was terrified that someone might recognise me at Tursa all the same. I explained my circumstances to Natalie Brett, to the best of my ability, in the time we had. I didn't mention my highschool bully, because there was so much other detail, I focused on my work history in disability support and the court case, which was the most nerve wracking. I didn't know if Natalie Brett would be a local or not, or if she may have heard some rumours around town; there were many uncertainties. Natalie said that she understood that things were difficult and referred me to someone.health to see if I could be put on a mental health plan. She also recommended I call lifeline if I was ever in a tight spot I have not being able to budget for phone credit since becoming unemployed, I didn't say anything at the time, but I mention this to Natalie everytime she casts that recommendation now, however she never seems to remember and takes my finacial situation for granted. I saw a GP through someone.health and was referred to a psychologist again, my first psychologist with someone health strongly recommend that I opt to not have face-to-face interviews at Tursa. I wasn't aware that this was even an option and was furious to think that I had been put in a position where I felt unsafe and was a danger to others. I took action, emailing Tursa about my circumstances, and I believe I emailed this hotline too, I was not well at the time so I can't quite remember, but I think I made a complaint against Tursa's Lisa Driver, after she insinuated that I was not sincerely looking for work in an email response to me explaining why I didn't feel safe in town. I was put on phone appointments which I have been attending since. These appointments, and the related job seeking tasks set by [Name Removed], have not yielded a single job opportunity, and the jobs that she 'reverse-markets' me for have been inappropriate, or not actually within my means to access. She often encourages me to follow up on failed applications, and it's hard not getting a response at all, but sometimes the responses I get make me feel like I'm harassing someone who is busy and has a lot of emails to respond to. It feels like a sick joke. I know I haven't had much success looking for work from home, but my circumstances seem impossible at times, and it distressing to think that way, and be caught in that state of mind, on top of ticking these meaningless Tursa-boxes. Since I was sent to Tursa my mental health has been a lot harder to manage. Late last year I started seeing my current psychologist Dr Krishan Arasu through someone.health, and he has been insistent on the need to follow routine based wellness practices in the interest of recovery and to help limit violent ideation. Please refer to his letter attached).

My belief of Tursa's neglect of my welfare

The Tusa code of conduct that I was provided with by [Name Removed] states:

"Tursa staff will be expected at all times to: Demonstrate respect and equitable access for Participants Recognise Participants' particular needs and circumstances Provide accurate and up to date information Act with professionalism and integrity Ensure Participants privacy, confidentiality, and safety"

I believe that [Name Removed] and Tursa have egregiously neglected the second point of Tursa's Code of Conduct, and have been sloppy at best with regards to their conduct in relation to points one, three, and four. I am unsure about point five, but, given my circumstances, I am absolutely terrified that they may have neglected that point as well.

The second point of Tursa's conduct was failed at several points in the example I set out in "My experiences with Tursa", by [Name Removed], [Name Removed] and the organisation as a whole. They have failed to understand my particular needs and circumstances, and understand the ramifications of this failure. In these instances, particularly [Name Removed] insinuation that I was not sincerely looking for work, they have also failed to demonstrate respect and equitable access for Participants.

In December last year, I heard from a friend about an opportunity to work at the local hospital kitchens. The hospital is very close to my house and I can get there through back streets. I was very excited about this opportunity, as it had been the best realistic opportunity to be able to realistically think about having a means to earn and move away from this nightmare town. I tried immensely hard on my application, and I secured my first job interview since unemployment. In the week before the interview I had a phone appointment with [Name Removed], I mentioned the job interview I had secured, and she was congratulatory. She then asked if there was anything she could help with, I asked her what she could help with, but she couldn't think of anything. She then started talking about a new cleaning position at a caravan park, I was a bit perturbed, having a strong a singular focus on the one interview I had managed in a year of unemployment, but i said yes you can refer me to that other position, of course, but that I would be focusing on the job interview I had coming up in less than a week. [Name Removed] called me back not long after our scheduled phone appointment to say that she was sorry, but that she had not realised that the bus schedule doesn't have a stop within several kilometres of the caravan park and that it would be pointless to refer me for that position. I thanked her all the same, but was quite annoyed, given what I had said about just wanting to focus on my current job opportunity. I felt like [Name Removed] needed to get a job opportunity on the board, seen as I had managed to on my own, as she had not in 6 months of service. This, and having trouble logging on to ensure my online obligations were met (the online services were terrible and I could barely manage to log on at all during this week), irritated me and destabilised my mental health leading up the interview, which I was unsuccessful at. I have been very upset by this outcome, I know there may have been better candidates but I felt as though [Name Removed] and the Centrelink IT outages worked strongly against me and my chances prior to the interview. Later I saw the job listing for the carvan park job and saw a series of negative reviews from people who had worked there previously, all of them bar one mentioned workplace bullying. When I asked [Name Removed] why she would refer me to this position, given my circumstances, she said that that wasn't part of her job. In this instance I believe [Name Removed] and Tursa have failed to understand my particular needs and circumstances, gave me inaccurate information, and failed to act with professionalism and integrity.

I have registered a new complaint with Tursa directly recommended that I would seek to register further complaint through this hotline. I have also registered numerous complaints about Tursa with the ACCC in my time with as a client of their organisation.

Absolutely a waste of Time – Four times in the last 6 months when I have driven in to Murwillumbah for my fortnightly interview, I have been told that there was nobody available to see me. There is never any one at the reception desk and nobody called me to let me know my interview was cancelled. I live a fair way out of town and last week I had to drop my car into Uki for… Read more

repairs and organise a lift to get to my appointment on time. If I don't turn up then I will get a demerit which I am constantly threatened with. Come on guys, where's your common courtesy? How hard is it to make a phone call? Will I be reimbursed for my fuel? I don't think so. You guys absolutely suck. I'm definitely not getting the help you promised to provide me with.

Denise Hammond at the Bellingen TURSA office was a pleasure to work with and even made an appointment for me on the day when I was a walk in. She was very informative and seems committed to helping her clients achieve employment with whatever help TURSA can provide.

Christine Morris and the team at Tursa in Casino NSW are great. They helped me get my Forklift Licence and helped with the cost of relocating for work with fuel vouchers as well as getting gear for work like steelcap boots, safety glasses, water bottle and Esky bag + ice blocks and clothing. Fantastic support and great communication. I Highly recommend them if you're looking for an employment agency.

Dear TURSA Maclean Team, I just wanted to extend my sincere thanks for the incredible support and guidance Joe has provided. Joe's dedication, kindness, and professionalism made a real difference in my journey back into the workforce. Special thanks to Joe and Clint for always being approachable, encouraging, and genuinely invested in helping me succeed. Your efforts have not gone unnoticed, and I’m truly grateful for everything you’ve done.

I went to tursa stones corner south east Qld. I am discussed! There's no less than 1 star! – I'll be extremely objective and state absolute facts! I don't think you will post this. I went to tursa in stones corner south east Qld a my case worker was "Tracey". I had done an investigator services course in 2015 and was looking for a good job where I could use my skills and talents, so I showed her my credentials and she photo copied them.… Read more

So I apply for a job "work from home" 4hrs 3-4 days a week. I'm unvaccinated! I get breached because I'm apparently can't communicate on the phone on a medical level. How else can I look at it. But it gets worse. I am then sent a breach message on the Friday I report and Centrelink gives me a number to call. So at 9:01 and 9:03 I make 2 calls to the number "Centrelink" sent to me and a woman answers the phone and I didn't know it was Tracey! So I drive to stones corner office and it's closed. But it gets worse. At the end of my next appointment with Tracey she tells me that "I rang her personal number that I have searched online" referencing the "investigative services course" and I said I'm angry because I rang that # Centrelink sent me and I'm paying for the calls". Why is the government paying these jsp they are ripping the government off and her reporting me to tursa head office, I believe will affect my ability to become a private investigator. I have factual proof of everything I have said.

Clueless Idiots – Back in 2018, I was with Tursa Fortitude Valley. I had been very open and honest about my previous criminal convictions for Fraud and Stealing a few years earlier. One day my consultant, Jen, had told me she had secured an interview for me at the Deaf Lotteries. It was a call centre job selling raffle tickets. I straight away asked whether my… Read more

criminal history would make me a suitable candidate.

Both Jen and her Manager assured me it was fine, and refused to call the employer to check my suitability. They're only concern was that if I didn't show up for the interview, my payments would be stopped for non compliance.

After I arrived home, I went to call the phone number they gave me for the interviewer, but it turned out to be theirs.

After calling the main number and being transferred a few times, I finally got through to my interviewer and explained to her my criminal history and that Tursa believed I was suitable.

Needless to say my convictions precluded me. The interviewer thanked me for my honesty and told me I was no longer required to attend the scheduled interview.

I immediately emailed Jen at Tursa to tell her that I had spoken to the interviewer at the Deaf Lotteries regarding my criminal history and confirmed I was no longer need for the interview.

I received no call or email back.

I did however have my payment suspended for non attendance of the interview.

That was the last straw for me and I decided to change providers.

waste of time and our taxes cant give zero stars – litterally useless, the only thing they did was waste my time and print me out job ads from seek, i have seek on my phone i would still need to go online anyway, and then to find out they get paid over $75,000 to "find me a job" i found my own job!! no thanks to tursa, that's over 1,400 a week when they pay job seekers about $250

Absolutely useless – My employment officer Tanya Nguyen went on holiday and I was told to use another office. I usually use Indooroopilly. I was told to deal with the Inala office and Ashneel Kapoor went there gave him receipts for work clothes equalling 70 dollars and 15 dollars fuel was told I would be reimbursed. Ashneel lost my receipts and now I'm in the position… Read more

of telling my work experience that I can't afford the fuel to come in. I had a chance to have a job but they have ruined that for me.

Nambucca tursa – Went to tursa for an appointment arrived an hour earlier. Told to wait and use computer 2 min later I was told I've been going to tursa for 2 years I'm no longer able to attend appointments with them centerlink will call u about your payment then asked to leave.

They're still in business? Wow – Staff are not concerned with helping at all. Just want to rort money from the government. As I was so nicely told (forgive my sarcasm) , its my responsibility to find work not theirs. And I was like well then what the hell am I doing coming here wasting my time. The arrogance and nasty attitudes, particularly the so called manager who was more… Read more

concerned with flirting with male colleagues making jokes with sexual innuendo, disgraceful. ended up being a very heated conversation after being disrespected one too many times. To try and claim a company as being compassionate and working with individual needs. Well where did the staff get their education & training? The bottom of a corn flake box?. went to Apm and haven't looked back.

Lack of assistance no help offered – Was sent to truss by Centrelink for job assistance was basically told I was 100% capable of doing that myself. When I called to see if I could get assistance to get interview and job clothing I was told I didn’t qualify for that as I hadn’t been on Centrelink payments long enough. No help was given to me at all by this company

Bad attitude – Am very annoyed buy the attitude of a male employee at tursa North lakes talks too me like dirt because I am on Centrelink payment I am there too get a job not be abused my him he has a but if he keeps it up it won't be there for much longer

Awful but good! – ive never been helped by tursa for years, but awhile back come to meet someone who is helping me like no tomorrow, rego for car, license test, steel caps/uniform, subsidy where they pay the employer to hire me. now i feel like they used 2G on me and im smick and ready for work. you guys can find people like this too just change the person your currently seeing. good luck ^^

Unprofessional, shockingly cold and inhuman – Commencement dates of activities were changed without notice. Times I did ask for help I was refused or given excuses. The consultants they employ are fakes, unresourceful and lack professionalism. Not only can they only give excuses, they do not even understand the scope of their role and can't be bothered to do more than what is written down or… Read more

whatever they can look up, and usually tell you things you can already find out on your own. Complete waste of the government funding and people's time

Tursa Oxenford – Id like to say thank you to Steven for helping me do all my computer work without your help I'd be at a loss.And thank you for getting my cleaning job

Don't listen or help – I do not want these people paid for not providing a service. They have recently caused me incredible stress which I was trying to escape but along come Tursa Toowong.

dont waste your time – these guys will push into minimum wage paying jobs your not compatible with using dodgy employers, they also promise to buy you work clothes and boots and put you through courses but they do neither, the money allocated to them meant for unemployed stays with them, when you find yourself a job they want t you to sign paper work giving them the… Read more

credit saying they found you a job so they can collect $15,000 from the government in payments for themselves.

No assistance provided – I transferred to this provider because they are ‘not for profit’ however they were unwilling to assist me because although eligible for DES I do not receive any benefits from Centrelink. They actively discouraged me from seeking their help by telling me they only had very low quality jobs available.

Assisted me – Helped me in using technology and connecting to jobs that were really relevant to me. Were respectful to me and supportive and were open in telling me what I was entitled to in terms of reimbursement and applying for financial assistance.

Thanks to Shana Stewart at Tursa Noosaville – Shana worked with me when I first moved back to the sunny coast... Not only was she patient with me, she was empathetic and one of the most supportive employment agents I've ever had... If you need an employment agent that will go above and beyond, look no further... If not for Shana I wouldn't have been offered the management position with my employer today... Words cannot express the gratitude I have for Shana and the tursa gang...

Great service and client understanding – Fionia is great. She has empathy for her clients and does not treat you like you are just a number. She takes time to listen to your circumstances and l always leave her meeting in a positive note.

My Tursa Consultant has made 1 year unemployment bearable and then come to an end! – My Tursa Consultant has been everything someone in that role should be - and more. She helps me stay positive and after a year unemployment, has guided me into more study which will lead to certain employment in a field I am familiar with. She knew about certain funding routes and has helped me enter this study from a government boosted, fully… Read more

paid position. But most importantly she has been a warm caring human who has been involved and helped me at a time when I have felt invisible to the rest of the human race.

Thanks josh brown Tursa Noosa civic centre – Hey mate thanks josh brown from Tursa Noosa civic centre You come thru with all the tool I need to get back to work Mate you went above & beyond to help me out to get back working genuine appropriate Greatly appreciated your a good man Cheers mate Duane Patrick