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TV Shop
2.8 from 508 reviews

Reviews

(178)
(47)
(16)
(14)
(253)
  • Incentivised Review Yes (8%) · No (92%)
  • Product Quality
    3.7 (233)
  • Return Claim MadeYes (83) · No (217)
  • Shipping
    3.9 (151)
  • Warranty Claim MadeYes (35) · No (233)

love the products

published

been using these products for over a year wouldn't go back to my old foundation . I also love how they have fast delivery never have to wait longer then a week

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


mehmet

mehmetGreater Melbourne (Inner), VIC

  • 2 reviews

Gimmick false advertising

published

I bought the drill bits that are meant to drill everything whilst drilling timber into a brick to put in anchor bolts on the 2nd speed setting after 3 holes it went blunt waste of money

Return Claim MadeYes
Warranty Claim MadeYes

Toula

ToulaGreater Melbourne (Inner), VIC

After 1 year when warranty runs out machine switches off tvshop have no Authorized repairs In Australia not happy

published

Works ok first year then switches off do not recommend tvshop have no Authorized repaires In Australia not happy they were very unhelpful waste of money only good if you want it for a year

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
sandy

sandyNorth-West & West coast, TAS

  • Verified customer

Instachills

published

I got 2 Instachills and wanting to return and it’s still in my free trial progress. Many calls to TV shop and Courier companies. No one will return products. I’m in NSW and it’s got to go back to VIC
It says in my return email I can’t even return it in person! This is outrageous ! I am willing to return and can’t ! TV shop says they can’t organise a pick up. Also This product is not worth getting, It does not make the room cool. And so over priced.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
TV Shop
TVSHOP L.TV Shop

Happy customer

published

perfect, fantastic products of high quality, great price better price than shops, great customer services and superfast delivery, very satisfied with this site, will be comming back for more! keep up the good work A+++

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

instachill

published

I found this product to be ineffective in the climate we have here up in north Queensland mainly due to the high humidity which we have experienced over the last few months. I too had a problem of the fan blades not being able to hold in a up and down position. I must say however the after sale service was excellent in helping me to return this product and offered all assistance in this matter

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Jaye

Jaye

  • 2 reviews

Unhappy with insta chill / n service

published

Instachill product arrived not in good order had to put up with horrid delivery driver from Aust post and call after call to tv shop to try and sort out trouble why pay over six hundred for item that damaged ??i just want to return it and get my 49.98 back thank you they say u have to arrange pick up I just had heart att and carnt take it to a Po a:post said u have to arrange this I’ve made heaps of calls and carnt get help she did ring at seven am and I’d just got to sleep no apology’s nothing please can u sort this as I wish I had Not even tryed to buy this was a mistake and will not do that again too much hassle please pick it up thank you 10809527 very very unhappy it is packed up ready to go

Shipping
Return Claim MadeYes
Warranty Claim MadeNo
7 comments
Jaye
Jaye
Jaye
Jaye

Wounder I don’t trust them should never have bought it in the first place stupid me Dar wount happen again no offer of discount for the stress and muck around nothing ??

TV Shop
TVSHOP L.TV Shop

Mandieyelwoc

MandieyelwocGoulburn Valley, VIC

  • 10 reviews
  • 1 like

Can't buy tv offers online

published

Tv advert says you can buy buy phone or website but when you go to buy onli e you don't get the same offer. Why advertise you an buy online in your ad? Stupid

Return Claim MadeNo
Warranty Claim MadeNo

Understanding and helpful

published

I thank TV Shop for the fast REPLY AND PLEASE BILL ME AND SEND BATTERIES ASAP. I assume my account details are provided via emails. I need these Batteries B4 the weekend

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TV Shop
TVSHOP L.TV Shop
Gino Sidoti

Gino SidotiGreater Melbourne (Metropolitan), VIC

No accountability no confirmation of what was stated.

published

emailed pic as requested, you advised you did not receive I stated when I sent it, your reply was to send to the email, customersupport@tvshop.co.nz . This is where I sent it originally what is going on no-one can confirm if you have it and that my query is in progress. People not willing to own the customer service role, continually falling short of what is required just batting the issue away and putting it back on the customer when in this case the customer has done what is requested, better to call now to get a result otherwise this will go around and around for days.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
TV Shop
TVSHOP L.TV Shop

Alexander D

Alexander DUpper Hutt

  • 2 reviews
  • Verified customer

very good

published

very easy helpful people good choice of products. this survey is the only annoying thing. I would not order from the TV shop if I was not happy with them.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop


  • Verified customer

Very good service and follow up.

published

I had an occasion to deal with the good people at the TV Shop over a part that hadn't arrived. They were extremely helpful, provided very good service and always followed up and got back to me. The matter was very satisfactorily resolved and I was very pleased...they stood by their word. I will certainly be shopping there again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop


This is perfect

published

Very easy to use, and very helpful with my own stuff up, follow up is great and will defentaly be using you guys again, next time when i need to re-order

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
TV Shop
TVSHOP L.TV Shop

  • Verified customer

Not impressed

published

This product was advertised as buy 1 get a 2nd 1 free however I only received 1 after several emails to customer service Ive not received the second one or a satisfactory outcome

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TV Shop
TVSHOP L.TV Shop

Great choice by me thanks to Suzanne Paul in conjunction with TV Shop in NZ

published

The mattress Topper has been god sent. Especially since my King size bed has been in storage for just over 6 years. It had/has a few stains on the direct Mattress itself .... so a fresh start was needed... Thanks TV Shop and Suzanne Paul for informing me of this great product, at a time when I was finding it hard to sleep at all.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
TV Shop
TVSHOP L.TV Shop
  • Verified customer

Great experience

published

A great experience, will not be worried about using TV Shop again. Very professional and helpful customer service,
I'm extremely impressed with the product I bought. I can't do without my ’Invictus 7 Vacuum Cleaner ’

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop


Peggy Jones

Peggy Jones

  • 3 reviews

very good

published

I am satisfied with the Kool Grill and Insta Cool but find it hard to see the level of the water in the cooler. I do not know how to use the remote, do I have buy a battery?

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TV Shop
TVSHOP L.TV Shop

Gloria Campbell

Gloria CampbellSouth East Queensland, QLD

instachill rotating blades don't rotate on one unit purchased

published

We love the Insta Chill. One unit purchased, the blades do not rotate. They only move to the right and then stop any movement at all. The cooling of the system is great.

Product Quality
Return Claim MadeYes
3 comments
TV Shop
TVSHOP L.TV Shop
Gloria Campbell
Gloria Campbell

Order Number 10802925 Ticket number 145396. I have received an email to say that I will receive a replacement and a courier voucher to return the faulty one. Thank you for your quick response Gloria Campbell 0733501389

TV Shop
TVSHOP L.TV Shop

DB

DBGreater Melbourne (Metropolitan), VIC

  • 4 reviews

No refund

published

This is my 1st purchase from tv shop which has proved to be interesting and painful . I purchased a hot brush which is a cylinder version. Unfortuntately it did not suit so i read the details on how to return. I emailed, no response, then i called to be advised that it was a sale item which i could not return.After speaking with at least 5 people it became apparent that the product i purchased is not on their sales page and to verify, i need to send a photo. This company is poorly run and it appears that the call centre is offshore. Strongly recommend that you dont buy from this group. This issue is still unresloved

Return Claim MadeYes
Warranty Claim MadeNo
1 comment
TV Shop
TVSHOP L.TV Shop

Nada G.

Nada G.Sydney, NSW

Better late than never

published

(After reading my previous, not so good review on this website )- Tv shop paid for the return of the insta chill and gave me my money back. Thanks tv shop

Return Claim MadeYes
1 comment
TV Shop
TVSHOP L.TV Shop

The reviewer stated that an incentive was offered for this review


Page 1 of 26

Questions & Answers

Michelle T.

Michelle T.asked

Have you purchased the table express? Is it any good or is it really wobbly? How much did you pay for it?
Thank you.

2 answers
TV Shop
TVSHOP L.TV Shop

Hi Michelle - Please call our sales team on 1800 001 180 to know more about the Starlyf table express.

Kind Regards
Customer Care Team TV SHOP

Gloria Campbell
Gloria Campbell

I purchased two instachill 09EX V2 . They are a good product. Very well priced. I did have a problem with the blades on one cooler, but after telling the company about it, they are going to replace it as soon as I return the faulty one. They also will pay for the return postage. I feel they have done well by me. I am yet to return cooler as I am waiting for Courier Voucher from them. Regards Gloria


Ray C.

Ray C.asked

I was given my Kool grill it was great until I left in tent and had expansion ring taken with my lid how where can I get a roasting lid and expansion ring as I love using for roast but now just not good ps yes they took my chicken too anouyed

No answers

Ray Moir

Ray Moirasked

The price of I Walk

2 answers
Tracy
Tracy

The price outways the value how my back and legs are now feeling. As it was on pay weekly I think $250 however the team at TV shop would be helpful on this matter

TV Shop
TVSHOP L.TV Shop

Hi Ray,

In regards to the price unfortunately we are unable to quote the full price as prices and offers can often change on a daily basis. Please be advised we offer interest free payment plans after the 30 day trial where you have the option of paying off in instalments and continued after

In order to get the best and most current deal for your benefit could you please contact a representative via one of the phone numbers below depending on which country you reside in:

Australia: 1800 504 100
New Zealand: 0800 008 009

A representative will certainly be able to assist you with your query.

If you are not satisfied with the offer the representative gives you at the time then you are certainly under no obligation to purchase.

Thank you,
Customer Service Team


Get an answer from our members and TV Shop representatives

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