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TV Shop
3.2 from 952 reviews

Reviews

3.2

952 reviews
5
(430)
4
(99)
3
(29)
2
(30)
1
(364)
  • Product Quality
    3.8 (557)
  • Return Claim MadeYes (172) · No (521)
  • Shipping
    4.0 (378)
  • Warranty Claim MadeYes (69) · No (578)
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Reviewer Photos & Videos

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  • Verified customer

Thin Lizzy

published

I ordered from Facebook so easy and my purchase was delivered within 3 days of ordering this was my second order I am very satisfied with both purchases and they do exactly what ad said they would do

Warranty Claim MadeNo

Review collected in partnership with TV Shop

  • Verified customer

People to pushy

published

Don't like when I ph to get a price. When I don't like the sound of the price. The person keeps saying why why why not. I don't like people trying to push me into buying something.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Review collected in partnership with TV Shop

Shire resident

Shire residentSydney, NSW

Error with my order

published

There was an error on my order in relation to a free gift. Whilst, I was annoyed it would take up to 48 hrs to correct, it was with thanks.

Return Claim MadeNo
Warranty Claim MadeNo
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Appalling Refund Protocols

published

The quality of the Facial Hair Remover, previously known as Thin Lizzy Flawless Hair Remover, to name but one. Quality was as per the previous models. The blade attached to the head is of an inferior quality and constantly malfunctioned, as per previous models. Due to the new name I believed this was a NEW product and purchased based on that. On receipt and after three uses it transpired it was the old with a new name. The outer casing was new, but all else was as previously.

Since returning this item on the 14th August, I still await a refund at the time of this review. As a long time customer, I am appalled at the lack of accountability.

Product Quality
Shipping
Warranty Claim MadeNo
4 comments
TV Shop
TVSHOP L.TV Shop
Patricia W.
Patricia W.
TV Shop
TVSHOP L.TV Shop
  • Verified customer

Thank you

published

Quick & easy
Problem solved quickly
Products received really quickly
Very happy thank you!
Thank you for sorting a broken product & entrusting the situation and getting it resolved.
Love Thin Lizzy!
All the best

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

  • Verified customer

Great!

published

This is not a physical store. I used the Thin Lizzy website. Way more products than just make up, which is why it's so tempting to buy from them.

The magnetic eye lashes were not very good so the TV Shop sent me a replacement as soon as they could. And when you give reviews they read ALL of them, even if they are 5 star reviews.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

Taleah

TaleahFar North Queensland, QLD

  • Verified customer

Thanks.

published

Great products. Easy to navigate store to find items. The items arrived on time and in perfect condition. I would recommend the products to family and friends. Thanks for a pleasant transaction.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

  • Verified customer

Great communication

published

Lovely to see my products arrive so fast and excellent communication all the way through. Awesome products, that deliver on their products and most definitely great prices on offer! Highly recommended!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

  • Verified customer

Awesome!!!

published

I love the amazing products and especially how fast it arrives at my door. TV Shop also have the best customer service I’ve EVER experienced! Always so friendly and helpful. I’m in love with TV Shop! xxx

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

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  • Verified customer

Easy and reliable shopping

published

Very easy to navigate the store and search for products you interested in. Lots of good products to choose from and trusted brands. Very efficient delivery and packaged well. I am very happy with my purchases to date.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

Fish Seeker very very disappointed

published
Return Claim MadeNo
Warranty Claim MadeNo
  • Verified customer

Useful products

published

Easy to navigate TV shop site and find what I'm looking for. Products are good quality. A good variety of product to choose from. Usually quick delivery, with products well packaged.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

  • Verified customer

So far I like the product a lot

published

I really like the product so far, it is great, beautifully packed easy to use. Very easy to navigate store with a lot of offers being emailed directly to me.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

  • Verified customer

Thin Lizzie Nail Gel

published

I have had this product before and found it to be very good for my nails.
It was advertised on my emails so decided to buy another bottle where I bought one and got one free, Just love thin Lizzie's products.

Return Claim MadeNo
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

The reviewer stated that an incentive was offered for this review

  • Verified customer

Good products and service

published

Very easy to navigate store with a lot of offers being emailed directly to me. Products are generally good although I have just recently returned a hair curler for repair as wasn't charging. Generally though very satisfied with the purchases I have made.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

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  • Verified customer

Helpful call staff that return a call within minutes

published

Navigating the site is easy with the option of messaging online staff, only to happy to call you back within minutes.
Great range of products and well designed site.
Quality of products are good with warranty’s honoured too.

Return Claim MadeNo
Warranty Claim MadeYes
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

A. G.

A. G.Gippsland, VIC

  • 3 reviews
  • 3 likes

Love it!

published

I bought the Air Roaster Pro. It is so handy to have! Cooks perfect chips in rotisserie cylinder. I found that a whole chicken kept hanging down on rotisserie. Area in oven quite small for a whole chicken. I am satisfied with this product on the whole.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
TV Shop
TVSHOP L.TV Shop
Michele H.

Michele H.Greater Melbourne (Outer), VIC

  • Verified customer

Extremely satisfied with my Neck Massager

published

I found the item I wanted at a lesser price, I am completely satisfied with it, my neck is feeling a little better after 3 uses. I can highly recommend it.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

master chef when home

master chef when hometasmania

  • 9 reviews
  • 22 likes
  • Verified customer

Great product

published

Very good and easy to use, as discribed, will by again , perfect, will buy again and recomend to other ftiends and family, thank you, much appreciated, what else can i put

Product Quality
Shipping
Return Claim MadeNo
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

Mary J.

Mary J.

  • 2 reviews
  • Verified customer

Wonderful service.

published

I never have any problems with the TV shop on-line. Its easy to use and have not had any issues. I would definitely recommend the TVShop online services. Thanks guys.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TV Shop
TVSHOP L.TV Shop

Review collected in partnership with TV Shop

Page 1 of 48

Questions & Answers

Shirley

Shirleyasked

I purchased the deuxe massage chair oct 18 just in case i have a problem with it what is the warranty on this product and / or who would you reccomend to repair to i have a problem

2 answers
TV Shop
TVSHOP L.TV Shop

Hi Shirley,

The healthcentre massage chair has 2 year warranty on it. There is a service company that can help you with servicing, repair and maintenance. Can you please advise if you are in Australia or New Zealand so we can share their details with you?

Regards
Customer Service Team

Mary J.
Mary J.

Hi Shirley, you dont have to worry about anything as the TV Shop looks after all of its clients. They can tell you who can fix your products. They have a great customer service team. Enjoy your wonderful chair..

Van

Vanasked

Why is it that you don’t answer your customers questions?
Why won’t you refer me to a manager if you can’t help or if it takes too
many days to resolve.
Why do you advertise a price ,when it changes to a higher price once in the
cart ,even on the same day? Then tell the customer prices do change inferring that you have missed the deal.

2 answers
TV Shop
TVSHOP L.TV Shop

Dear Van,

We see you have been facing issues. Kindly email us which product you are looking to purchase and we will get in touch with you. You can send the email at customerreviews@tvshop.co.nz

Regards
Customer Service Team

Van
Van

Taste the Difference Gourmet oval roaster ,have already purchased .Price confirmed by digital team and customer service finally processed yesterday after emails over 35 days of stating no stock available .But cancelled today because No stock.Yet stock is available online in my cart at payment.So why cancel .The only thing I can think of is that since the order I have written a review based on my experience with customer service/support.You advertised it and I bought it but haven’t received it. This should have been sorted back on the 21/22nd of July.CS have all my photos and emails if you want to check.Maybe you can sort it ? What is your name ?

Van

Vanasked

Hi ,How long does a daily deal last? Start and end time?
How long does a weekly deal last ? Start and end time?
Van

2 answers
TV Shop
TVSHOP L.TV Shop

Hi Van,

Daily deals last for 24 hours from midnight to the next midnight.
Weekly deals have specified start and end dates with time mentioned on the offer email.

Regards,
Customer Service Team

Van
Van

The deal didn’t last even half a day .Product wasn’t available by the time I put it in the cart.Was a weekly deal.

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