Reviewer Photos & Videos
Total Gym and air fry
Spent $3000 on a total gym and never received wing attachments for legs then the air fry that was part of the deal stopped working after 2 months. .l have taken video and sent to TV Shop now l have to send a broken oven back to get a replacement " Wat a hassle ", dealing with Indians sales people is a nightmare. TVSHOP you will never get me as a customer again worste customer service iv ever experienced
Tv Shop Disaster Time & Time Again !!!
Warning warning warning do not buy this product or any other through TV SHOP!!!
Purchased 3 instachills - packaging arrived damaged, products upside down - products NOT what was described on the infomercial infact they were OLD analogue units not the stylish digital units shown on TV used them for one month spent over $200 on ice to chill it down absolutely USELESS !!!!!! Product does not work in an Australian environment, a highly powered fan would have done just as well, NOW to the really great part - returning them cost us over $350 to retu...
Crap doesn't work dont buy it they won't replace it
Brought it and had trouble With calibration then the hatch won't open very disappointed still working on getting replacement or refund
This product is not good I put ice in the and cool water didn’t cool the room at all . I return the product out of pocket $110. 00 cost me $55 to return it never will buy from this company again all other companies I have return things alway return the money for postage not this company also they never return calls for return don’t wast your money
Do not ever shop with them!
Do not ever shop with this company. They scam old people out of their money and then make it difficult to get a refund. Specifically asked if an item would work in our climate. Was assured it would. When it arrived the book said it would not. Asked for a refund in December and still trying to get one!
BAD CUSTER SUPPORT FROM TV SHOP.
Very poor in customer support, consultant don't the full story so they get sale . Wife ask about the product and stated for her type hair and they said all good for your hair but does not work for her hair. Ask for the recording of phone conversation .they sand a CallWave for recording on phone and sent it to sign ii and sent it back. but they want phone id on the net not happy with that. DO NOT EVER BYE FROM TVSOP OR BRAND DEVELOPERS VERY BAD TV SHOP
Stay away from TV shop
I bought nutro bullet. Only worked for 6 months and burnt down. Bought vacume cleaner. Total rubnish. They are charging very high postage.
Lastely I bought Derma, not satisfied either.
I tried to return within 30 days but no one picked up the phone.
They promised several times to call back. Ring me only once and cut the call to justify that they rang back. When I ring them the recorded message says it is not connectable no.
They took money from my account in a sneaky way when I ordered something else on line with my card.
It is not safe to ord...
Star laser light replaced
I received a star laser light from TV shop & wrote a review as I was disappointed with it as it only showed red lights not green. After contacting PayPal TV shop acknowledged my video & I have just received a replacement & this one is working fine. Thank you TV shop for replacing my product. Was easy to speak to a customer service person just took a while for them to respond to my email with video of product not working & had to make a complaint with Pay pal before they got in contact but happy now all resolved
Electric shock pain erazor pro
Please be aware this product gives electric shock into your finger as well as the body. Unable to be used as directed. After 30 days no refund. Only replacement with another faulty product.... Don't bother wasting your money like me. Hoping International Consumer Protection and Enforcement Network can help me.
This is just a card holder.. But there is no room for notes and coins. The video shows cards, notes, coins and keys can be carried in it but this is not the case. There are two very flat pockets back and front that would take a credit card but nothing else. Very disappointed. Not fit for purpose.
Don’t buy the Invictus X7, I had to buy another system as this doesn’t work properly. Not worth the $1500. We are on a pension and told the sales person, now we are struggling to pay the remainder off. Will never buy through them again.
Purchased the portable instachill after seeing it on the tv .
Was pressured with all sorts of nonsense from the lady i think in the Philippines to by another one at half the cost after her telling me she did.
Luckily only purchased one pathetic item.
Doesn't work full stop.
A $20 fan probably works better than this $500 rubbish .
Surely this mob will be out if buissnes sooner than later.
Great Product and Incredible Customer Service
Great product and incredible, unbeatable customer service. One of the four Starlyft folding tables we received was faulty and Customer Service arranged a replacement within two hours of being notified, on Boxing Day! This was my first purchase and I'll definitely be back.
Always receive great and efficient service.
Excellent in all three categories. If I returned an item, my request was handled agreeably and refund was immediately returned.
Review collected in partnership with TV Shop
Not happy with company they where very aggressive when I couldn’t pay the final balance of $140.96 they ruined Christmas
Woeful disgraceful virtually non existent customer service if you have a problem then you really have a problem
My lifetime drills went blunt, received response answered response and then nothing despite sending numerous follow up emails .and yes almost a week has passed and still no response !!
Drill bits that don't do it
Don't try and return anything. 21 emails later I'm stuck with drillbits that are a piece of crap. Lesson learnt. Don't buy from this place. Very misleading
We brought instachill apparently the best machine ever to cool your home better than a aircon. Lies! Not only does it not work but it cost you $84.97 to have 2 machines sent to you cos she was a good conartist, then cost me $115 to send back. Lies, scam and not good people work there. It's been weeks and still trying to get my money back. Do not buy anything from these deceitful criminals we were trying on behalf of many family's who struggle in this heat and they scammed us and we did our homework. Be careful out there good ppl, there are bad ppl everywhere!!! Better install another aircon!
Don't, believe what they write almost 2 months and still waiting for replacement !!!!! Not even getting any responses
I have been chasing your company since the 26 th of October . This is outrageous I'm not even being updated !! Will I still be alive by the time you take action as I'm 64 !! you put Mediation on my request / complaint and that is where it has been for way way to long is this how you deal with customers / put them of !! The absolute minimum you could do is to just send me out a replacement set so i can carry on with my reno for which they were bought.
Pls note I will continue to write negative reviews until you wake up to yourselves and sort this out . Overall the product was average but you really plumbed the depths regarding any type of customer support or service > hows about doing something ??
Completely useless Instachill 'cooler'!
If you live anywhere in Australia that the temperature gets to 30°C in Spring or Summer, then don't waste your money on the Instachill evaporative cooler as they are completely and utterly useless. I tried mine out with ice cold water and a frozen 600ml bottle of water in the water sump on a 33°C day in my bedroom for an hour and a half. If you stand less than 2 feet away from the front you will feel cool air coming out for 20 minutes or so, but the temperature in the bedroom did not even drop 1 degree. BTW, I got the laughable "Industrial" siz...e one (Instachill_15EX) and it was useless! You will then be slogged with the cost of returning this piece of rubbish back to Melbourne (around $150)!!! I noticed that they demonstrated the Instachill in an air-conditioned shopping centre, so naturally it would work in those conditions!
Questions & Answers
"Taste the Difference" 8 Pc cooking set. When I tried to cook pikelets in these pans, it left black (mould look) marks on the pikelets. Looks inedible and suspicious. Could the seal be leaching into the baking? I tried this two separate times with the frypan first. Then again yesterday with the large pot with same result.
We are so sorry to hear this. For further assistance, please email us on firstname.lastname@example.org together with your Order # and a photo of the affected cookware.
Customer Service Team
I rang your 1800 number to enquire about a product. They then got someone else to ring me. How do I know if this person was from TV Shop. When looking the number up, it comes up as an unknown number.
Please tell me a list of your landline numbers please
Hi S Clements,
Our number will come up as an unknown number. You may ring us also on 1800 001 180.
Customer Support Team
Hi I acquired an Invictus x7 from an estate and was asking if I leave it on charge all the time or just use it until the battery goes dead
We highly recommend charging the battery as per the recommended time on the user manual which is 3 to 4 hours. If the battery is already fully charged, please do remove it from the charging station or plug to avoid overcharging which may affect the efficacy of the battery.
Customer Service Team
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