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Am I your beloved customer? Pink and white diamond necklace disgrace...read on
On 25/11/20 my mother ordered, as a surprise for me, the 0.15ct Pink & White Diamond 9ct White Gold Swiss Set Heart Pendant 50sm necklace because of our family's long connection with Rio Tinto. It took Mum six months to pay it off and then she posted it to me, because as she says 'you don't send a gift before you pay for it'. My mother is a Blind Pensioner from a remote mining town in WA. I live in Victoria. As she listened to the lengthy advertisement on tv, it described the pink diamonds as rare and that the mine was closing soon, never to re...open. Mum received the necklace soon after paying the first instalment, apparently thereby commencing TVSN's 30 day return period. Mum sent it to me in its original packaging, with all of the paperwork (tax invoice/receipt and certificate of authenticity) so that I could insure it. I received the necklace from my mother not long after she'd paid the final instalment. She'd paid in total $1427.05 out of her pension over the six months. On opening Mum's gift, in it's complete original packaging, including the postpack bag and the invoice, I was horrified to see what mum had purchased and how much she'd paid for it. The necklace was obviously a very cheaply made piece of jewelry. A molded setting with an extremely fine chain. The 'pink' diamonds were barely distinguishable in colour from the 'white diamonds', they were so pale. I touched the chain and the pendant, while still in its packaging to examine the piece, pretty shocked by how flimsy and cheap it looked for the $1400 mum had paid for it. I hold Power of Attorney for mum and so rang TVSN immediately to complain. It was 21 May 2021 and I spoke to '[Name Removed]', who was very nice. I explained about the situation and that Mum, being a disabled Blind Pensioner, would never have ordered and paid off the piece had she been able to see it. [Name Removed] consulted a superior, came back to the phone and said that this sort of situation was common amongst their demographic of customer (!) and that even though the 30 days had lapsed, the usual allowable timeframe to return anything, to return the piece in its original packaging, their jewellers would examine it to make sure it hadn't been worn and then they would provide a full refund. [Name Removed] warned that it may take 30 days to process. I sent the necklace back and heard no more about the refund. I therefore rang TVSN again on 23/6/21 at 3.43pm and spoke to a '[Name Removed]'. I explained the situation so far and he looked up the order/invoice number. [Name Removed] said the according to their jewellers, the necklace had been worn, there were no tags, it was outside of the 30 days and therefore there would be no refund and that the necklace had been mailed back to mum on 11/6/21. I advised [Name Removed] that the necklace had not been worn and that the tags had not been removed! I questioned [Name Removed] further about the necklace, he advised that it was made in India. I also asked him how their jewellers examined items to see whether they'd been worn, he advised that he didn't know. I told him that I was disgusted that TVSN would exploit an elderly Blind Pensioner and would be taking the matter further. Approximately a week after this call, Mum rang me tell me about what had happened that day regarding the necklace. A friend of Mum's had found a plastic postpack in the middle of the street outside of her house, at nightime and it had been run over. The packaging was torn and had tears in it. When Mum was taken to the Post Office in town the next day and reported what had happened, they looked in their book and advised that TVSN had not instructed them to bring it back to the Post Office if Mum was not home. That has been Mum's standing instruction to TVSN, often repeated as she is a long term and regular customer. This is due to thieves in the area. Mum opening the package along with her carer who was there that day and noticed that the elastic holding the necklace had been cut. It appeared as if it had just been bundled back together and posted back to mum without care. Mum then rang TVSN several times and was met with uncaring and disinterested responses. She never received any return phone calls from a superior as requested. She then received a TVSN marketing email (read to her by her visiting home help carer) addressing her as 'Beloved Customer' which she found to be ironic given what has transpired! Mum says that what she hates is the lying and the disinterest by TVSN as soon as they have your money. She says that they only love you when you're buying.
Tvsn the best place to shop
I buy alot of my home goods from tvsn...
Five stars is not enough affordable top products great service great people
Horrible customer service and Terrible shopping experience
I'm a first time customer from New Zealand. Before deciding to buy from TVSN.co.nz I already checked through all reviews here. I know they are suck but because they have the product I want with good bonus package so I decided to try my luck. I created a TVSN account, placed an order and paid full by my credit card. I thought I'm done, sound smooth and look forward to their 48 hour dispatch. I came back to check my order status today and it showed NOT PAID. I emailed TVSN to ask what is going on. They replied:
"Your order has not been processed ...
Happy customer for 7 years
I have purchased from TVSN for 7 years. Great products with Speedy delivery. I was also impressed with a recent refund of a product within 2 weeks back into my account. Highly recommend shopping with this company.
Unfair treatment by tvsn
I had been told by my friends to sign up online for tvsn that they was a good online shopping site so signed up online made a purchase then rang up tvsn to find out why my first payment did not come out only to be told I need to supply a lease agreement rates utility bill which I don't have as I live with my grandmother no one else I have spoken has had to provide any of these doccumts just to purchase on the site I tried to purchase a Dyson vacuum cleaner on installments don't feel I should have to provide all these doccumts just to purchase a...n item no one else I know had to very rude customer service to don't think I will bother with tvsn if that's the attitude I get just trying to purchase online was going to purchase there 75inch tv on installments but all the doccumts they require which I don't have not worth it
Terrible Customer Service - Lack of communication - with UPDATE
I recently went to purchase several items from the TVSN website, only to discover, when I pressed the 'CHECKOUT' button, that my account was "unable to checkout". I have only ever purchased a few items from TVSN years ago and paid for the items in full on my credit card at the time, and had the items delivered without issue, so I'm not sure why my account was unable to checkout. Anyway I went to the TVSN website "Help Centre & FAQ", but it shed no light on what was preventing me from checking out.
I decided to ring TVSN "customer service" to ...ask what the problem was. Their response was that my account was put on hold and that they would get someone from the Accounts Department to contact me within approximately 2 business days about the issue... It never happened - no email or call back. (By the way, at no stage had I received any notification that my TVSN account was put on hold in the first place). Several days after I hadn't heard back from TVSN, I phoned their "customer service" phone number again to say that I hadn't heard from the Accounts Department or Customer Service Department about the problem. This time I was asked to provide TVSN the following documents: 1. Utility bill - proof of address 2. NSW drivers licence; and 3. Passport
TVSN postage rip-off
I've been be a customer for many years and am very disappointed in the postage costs. I bought a few things at the recent sales and paid $26 in postage - total rip-off, especially as I know to return all these items would cost me less than $10! How ridiculous TVSN charged postage by the item. I only now will shop for one off items and very sporadically. I would have bought far more in the sales if the postage was better. I've shifted to Ezibuy - far better customer service, one standard price of $10 for as many items as I order and no cost for returns. And their ongoing sales throughout the year are true sales. You've lost me TVSN as I expect you've lost a lot of other customers with the postage ripoff.
Postage is way too expensive
Firstly I would like to say that when TVSN is on sale, the reduced prices are great on most items. Here comes the BUT....how can postage be so expensive??? On some items, customers are paying more for postage then the actual cost of the item???
I am a Platinum For Life customer, but baulk at paying outrageous postage costs, even at the slightly reduced rate.
I would purchase more, but seriously need to consider what I pay to receive items. I paid $21.25 for 5 small items during sale. That's it, I will not purchase anything else. For the cost o...
Misleading Customer Service
So I ordered a dress and emailed customer service yesterday to please cancel the order before sent as I had accidentally ordered the wrong size. They advised it was dispatched yesterday and had already left. Today I receive an email from AusPost to say that the order is being prepared and they have only received the information for postage at 11:30am TODAY. I was purposely given the wrong information yesterday when the item could have been cancelled. The order has still not left TVSN! What a joke!
Been A Long Time Customer
As stated I have been a long time (over 20 yrs ) customer of TVSN and have purchased quite a lot from them. I have noticed a decline in customer care and quality over the years. One of my latest orders was not delivered to me. I received notification that the parcel was coming and because I knew we would be home I authorised for Auspost to leave without signature. I saw the van pull up across the road and thought it was odd, but waited for the driver to ring the bell or call out. Nothing. Then the van was gone. I thought maybe it wasn’t my de...livery. Then 1 min later I get a message from Auspost telling me my parcel had been delivered. Not to me it wasn’t! My husband and I both checked everywhere outside and even in the neighbours yard where I saw the van pull up, she wasn’t home, but we found nothing. So I rang Auspost immediately. They said they would look into it, but for me to contact TVSN and tell them, as it really needed to come from them to start an investigation. I did ring TVSN only to be told that because I had authorised it to be delivered without signing it was now MY problem alone, they waived all their customer service rights! Good on you TVSN. I had to follow up with a few phone calls to Auspost, the parcel never was found, but Auspost refunded the cost. I feel this was a case of BOTH companies passing the buck!! I’m quite disappointed in TVSN.
Very slow to refund, and postage is not as stated on the website
Firstly let me start by saying how long it takes to receive a refund. To start off with I used to express post my returns thinking I would receive a refund within a week - but no even if you do express post then they still wait until the postage box bins are full before they even pick them up - this can take a few weeks depending on how many returns they receive. Once they do receive the return, it then takes another 7-21 days to refund! Ive had instances where I returned the next day but then was charged my next installment as it took TVSN ...so long to refund. My next gripe - Postage - according to the website, Im a Platinum for Life Member, yes spend quote alot with this organisation and as per their online guidelines PLM members pay $4.25 per item if ordering more than 2 items. Well I purchased 2 bracelets yesterday, looked at my checkout it read $4.25 each line item but then as I checked out and opted for the 2 instalments rather than paying in full, I then paid $7.90 per item. Where is this written on the website - no where, its misleading. The fact that I paid $16 for 2 lightweight bracelets weighing no more than 500g and will be posted together anyway, I honestly cannot fathom. Im seriously considering my future with this site, they state so many things about products that are not true and when I receive the item, I then need to pay return postage. If they were upfront and honest in the first place, I probably wouldnt have purchased and therefore no need to pay all this return postage and excessive postage because ive ordered more than 2 items but chose the payment option instead of paying in full. Very deceiving and website needs to be updated urgently as it is MISLEADING!
I absolutely love watching Lee Bradley on TVSN with the Charlie Bears! I also love all the ladies though, I love having it on in the background when I’m home alone. I’m 35 years old and totally hooked on TVSN!
Fast shipping and always packaged properly. Bought clothing, Peony Faux flowers, and Charlie Bears.
Been a customer since 2018.
I know if I purchase my collectables from here, they arrive quickly and perfectly and I don’t have to worry about chasing them up.
I’ve never made a return
No response to a request for a replacement of a faulty item
PLEASE NOTE - my normal rational thinking has been highly affected by my recent chemotherapy treatment for breast cancer and I am guilty of blaming the wrong company for a faulty item. My sincere apologies to TVSN, who are in no way responsible for the lack of response from the other company. As I start 5 weeks of radiotherapy treatment, I feel much relieved to be writing this letter of apology knowing that my chemo brain hopefully will perform much better in the future. Thanks to TVSN for responding so quickly.
This is the first time I have ...contacted TVSN and asked for a replacement of a faulty item. I contacted them through their website twice, and have had no response. Very disappointing and will make me reconsider before buying from them again, as we need responses reasonably quickly to enable customers to use the item. Not good enough TVSN.
Bissell proheat 2x revolution pet carpet cleaner
i bought the Bissell proheat 2x revolution from tvsn , while i thought i was getting a bargain found out later could have purchased product local for same price, delivery was excellent though and ease of the whole deal was good , product performs better than i ever expected , very pleased would definitely use tvsn again , but would check local prices first
Crap customer service, they do not care- Paul cares a lot!
Sick of paying for items they do not have in stock, now still waiting for items to be despatched that were paid for 17/3/21, still cannot get a straight answer, customer service really need to read emails and the information they give instead of skimming over them and giving inaccurate reply
Questions & Answers
When will the next wig sale be televised on TVSN?
Our next HairDo event is planned for October 2021.
Have been unable to receive Channel 16 (TVSN) for some months. Upgraded our aerial and filters today but still no Channel 16. Is there a problem? We live in postcode 2153 and reception on all other channels is fine.
Sorry to read you cannot access TVSN on channel 16.
I am not aware of any broadcast issues to postcode 2153, therefore, there may be other factors at play, such as the age of your television.
There are other mechanisims (e.g. set top boxes) available to access channel 16 which I can take you through if you would like to contact me on 13 23 10.
Bella Body Briefs
Get an answer from our members and TVSN (TV Shopping Network) representatives
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