TVSN (TV Shopping Network)

Account put on hold for no reason, unable to orderI - platinum for life, time to close account
You can order Skinn direct USA and C Oates direct just frustration and incompetence

The biggest problem with TVSN is the changes made to the website and the app. Both are now clumsy and slow to navigate.. why change what was working. So many product changes all at once, and the loss of professional presenters, who obviously saw the writing on the wall. Too many jewellery shows at ridiculous prices, and super costly postage, payment plans and dreadful refund turnaround policies. I'm barely watch any more, I have bought very few products, if I can find on other sites, I do so. It's obvious TVSN has forgotten who has kept them on air for 24yrs.I don't tell anyone about the channel any more. Totally disgusted . I'd give no stars if possible.

I love TVSN. Their customer service people are Australian. They are so helpful and lovely to talk to. I have never had any issues. Because anything I do not like, I return on the 30 day money back guarantee and my money is returned. No problems.
I highly trust them. Recommend to everyone.

I have been a loyal customer for 13 years
I have asked to have 1 item changed on order number 96832196
the emails in response are rote, I am disgusted
wont be using them again absolutely zero help concern or goodwill
as for the current presenters totally fake cant watch them but was still purchasing without
putting myself through excruciating non informative nonsense

Cheryl Menagh
PS The order was in progress at the time of my request... They could have
Changed item... Not willing to apply effort and customer care

As with many other recent reviews there customer service and payment admin is very bad .. products are highly overpriced
And most detail from presenters is embellished and inaccurate .. can do a lot better doing your own reviews and get far better pricing on line

After purchasing a Nikon P1000 Camera through TVSN and believing the presenters claim/ theatre that the cameras were at a rock bottom price, paying the Camera off I see it advertised $400 cheaper through TVSN with the same claim.
Expensive lesson learned. Customer care was contacted but that proved futile.
FYI: The ACCC and Consumer affairs directed me back to TVSN or Nikon which was also a waste of time.
Subsequently, I will never buy anything from these TV marketing channels again.

Wow platinum member for life and the 3 times in all my years I have had an issue it has been a shambles. Every time I just give up as there is no getting thru . The call centre is good but the management is atrocious. They have even overturned a decision once made by an empathetic operator. I am appalled! They have exclusive products but that’s it

Unfortunately my father has been taken in by buying products from your Channel.. Mostly I find products way too expensive.. Secondly a huge portion are cheaply made & overpriced so a double whammy for the poor consumer.. & Thirdly charging delivery on especially expensive items is Cheap, distasteful & classless .. eg $2,999 + $7.90 postage.. What, you aernt making enough money without absorbing post costs?

Paid $99.95 for Gold Shoes. 3 months gold started coming off. Told was excessive wear. I probably wore 10 days all up. Soles were 'dirty'. Not original Condition. No refund

The Maestro Air, was sold as being so strong it made the presenters feel quite cold. The reality is its nothing more than a desk fan on wheels. The hi setting does not qualify as being hi in anybodys understanding. The medium and sleep setting sees the fan turn on and off to simulate a natural air flow. This is baloney, nature does not turn air flow on and off in this manner. I was gullible when I actually believed the TVSN presenters on this one.

Not good that I paid for a Laurastar and gift to finally after 3 emails and 3 phone calls and all the lies that they didn't know what date it left Syd to get to Perth it finally arrived 1 month later. The fact that they use a very cheap 3rd party carrier called TLD Logistics is showing they are cheap for a reason. The fact that you don't get any tracking what so ever but we did get a consignment note with a Number with the product. This docket stated Road Express but unless that driver did his ironing with my Laurastar for a week there is no excuse why a parcel from Syd to Perth should take a month. Terrible service, won't be buying from TVSN any large items ever again.

Booked a package tour through TVSN and once paid in full they were no longer helpful. When calling TVSN they would not listen and went straight into making assumptions, providing information that was useless for my enquiry, and then asked what my question was at the end of the call. When emailing, they would say in one email we need to deal with TVSN and then once we respond they say we need to deal with the tour group. Based on phone and email conversations it is clear they do not want to help, only take money

I've brought a fair from tvsn mostly good experiences until now and buy skinn products from them which I love. My last order was misdelivered by Australia post who emailed admitting fault as they couldnt retrieve my parcel from the thieves who kept it. Tvsn are very slow to refund me or replace items even though they can claim costs back from aust post. To me it should be simple, I know it isn't tvsn fault but it sure ain't mine and still waiting on them to get back to me on what they intend to do. If I don't hear by end of week I will dispute transaction with credit card.

The presenters go on about all the features and why you should throw out all your old stereo equipment and buy this Bose product, the whole show, i watched it for well over half an hour and not one mention was made about the physical hard wired connections on the rear of the unit.

Watch out buying from this mob. Sure I was sent an inferior product to what they advertise. Spent 999 on tv watching tonight same show different tv. Absolute ripe off

I fell in love with Dimitri and trusted his words. Ordered non negotiable resurfacing pads and couldn’t believe the results!!! My face and neck have never been so smooth and healthy !! Thank you Demitri xxxxxxxx

The ECO Pot, for singles, live alone, etc, is RUBBISH its nothing more than a mini rice cooker and you can't do that in it with a meal. Waste of $$ and have not even used it, just read book! Seriously!

Have always been satisfied with products purchased from TVSN and the manner of their delivery; however I must take issue with the exorbitant postage costs. I feel these costs could well preclude purchasing by some people, which is a shame. The extreme postage costs cannot surely be justified and is to be hoped they can be reviewed in 2020 to reflect a fairer and more honest deal for customers.