worst company ever to deal with
Brought a pair of shoes that are faulty after only having them for just over a month, but because I was out of the 30 day return period they refuse to acknowledge there is a fault and are not in the slightest bit wanting to help you. I will never ever shop with this company again as they dont give a crap and have the worse customer service. I just wish I read the previous reviews before I purchased as Ive been totally duped. Buyers be aware.
Change the channel and shop elsewhere
There is NO customer service here. I was told if I was not happy with the content of the show - to change the channel. I wanted some information about a product - the sort of information that you find quite easily online. I could not find it on their website which has to be one of the most horrendous shopping websites to navigate. Also they charge plenty for shipping and the Presenters oversell certain products. Neither entertaining nor value for money.
I made an order through TVSN on 14/10/19 of a Todays Special Offer (TSO) of a cosmetic brand, PUR, and have contacted TVSN via email twice to ascertain why my order has yet to be fulfilled; the last response was quiet blunt with the customer service staff member pointing out we do not guarantee orders will be fulfilled within 48 hours. Since now it has been a month and still no word on my order I foresee the same thing will happen as last year when I tried to purchase school slippers (after several weeks I was told the product was not available...and then had to wait for a refund). I have contacted PUR regarding my concern and they acknowledged me but it does not seem to have resulted in any action other than the item was removed from the TVSN website 24 hours post my contact. I am like others here having shopped many years with TVSN and was a gold customer however, in the last 2 years I have definitely noticed TVSN services have changed. I know high street shops worry about people turning to online shopping but TVSN needs to worry customers can watch their programs and gain useful information for nothing then purchase products elsewhere and if companies wish to solely choose to sell through TVSN then they run the risk of limiting their sales range. Anyway while Im still waiting Im doing my Christmas shopping elsewhere this year.
Terrible Customer Service
I had been a customer for many years, but after a refusal to refund me for a broken necklace I closed my account yesterday.
My husband bought me a 9ct gold necklace for our 20th wedding anniversary. I only wore it 5 times before it broke. I emailed customer service and they told me to return it - so I did.
The returns department flat out refused to refund me (or even credit my account) because I had worn it and they are sending it back to me. I would expect it to last longer than 5 wears TVSN. Jeweller can't fix it due to the rope design (I ...already checked before sending it back). So happy 20th wedding anniversary to me. All I have to show is a broken necklace which is only good for scrap. This is not the first piece of jewellery that has broken. I have had sterling silver items which I didn't return. I chose to return this one due to the cost and sentimental value. So good bye TVSN. This decision coupled with the outrageous change to the postage you charge has lost you a customer.
return shiping is so costly which wonder why can offer 30 day money back
30day money back scheme is actually costing money for customer. i returned items bought from tvsn and when i return it it costs extra $20 for shipping which is ridiculous. this shopping network should avoid
The reviewer stated that an incentive was offered for this review
Outrageous postage & handling
I am (was) also a long standing customer with tvsn, 15 years in fact or shall I say now ex-tvsn customer! New management has resulted in ridiculous postage and handling charges for every item purchased in the one order, it's just not worth it, with faulty goods and bad customer service, obviously been a directive from management. New tvsn management is so out of touch with greed been their number one priority! Will never shop with tvsn ever again! Surely they read customer reviews as the majority is pretty damning! If they were concerned regar...ding all the negative feedback especially regarding p&h charges they would have addressed that issue, but obviously they are not concerned! Shop elsewhere people-there are better deals out there than tvsn if you compare pricing, quality and postage. I am personally now hooked on OpenShop with my favourite ex- tvsn presenters! There are also so many other online shopping avenues who offer better deals with free postage and amazing incentives. It's so dissapointing as tvsn used to be an amazing shopping channel, ...
TVSN Homeshopping Network is Disgraceful, Items being Sold are Markedup Prices, then from Retail Stores
Very Dissatisfied with the Products Brought, they Claim Only Available to them or by TVSN, when in Fact Retail Stores have the Same Products, without the Markups, and,Delivery Costs Involved, Various Items brought from them From LED TV's to DSLR Digital Camera's, to Kitchenware
Return and refund under 2 yr warranty
I bought a tefal steam iron from Tvsn in 2017, only used a few times, wasn’t impressed with it, and as had passed 30 day money back guarantee time, I just left in cupboard and bought a cheap iron. I was very sick and didn’t actually realise there was a manufactures 2 yr warranty, so went contacted tefal, who referred me to a repairer. The item had been discontinued and couldn’t be repaired, so I was advised to return to Tvsn, which I did.
Tvsn returned to me, saying”the item shows signs of wear, and contact tefal.
I contacted Tefal, they said T...
Excellent Choice of Product and Service
Have been shopping with TVSN since 2004. Excellent range of everyday and specialty items. Have had no problems returning products. The 30-day money back guarantee on all products is a huge plus. No hesitation in recommending.
On tues night, 24/09/19 TVSN were advertising a 65" tv for sale at$999. This was at 8.00pm wst. After trying for over 20 mins to phone and/or contact their website we found out that it was a pre recorded event that happened on the previous Sat night and that hey had sold out that night.
Seems very fraudulent to advertise for sale something that you haven't got.
My lack of trust in TVSN has not improved.
JUST DON'T HAVE A PROBLEM
I am giving them a 1 star rating because of my recent problems. If I was doing this 2 months ago, I would have given them a 4 star rating.
I have been a satisfied TVSN customer for a few years now so I don't understand why I am having such a difficult time remaining a TVSN customer.
For 5-6 weeks now I have been unable to access my online TVSN account or make an online order. I have reported this twice to the call centre. The first time she said she would refer it to their IT people who would be in touch. I didn't hear anything further. Th...
Things Have Changed....
Have been purchasing items from TVSN from the time they started c.1996.
Have found that the range of items has completely changed... sometimes when I look through the monthly time listings it seems like shopping in an Asian market. Most of the products they have now are of no interest to me.
These days I only purchase items that seem to be of value to me - eg in July 2019 I purchased the Ninja Foodi Multi Cooker from a major store for $329 as the price difference was around $50 less than TVSN and included free delivery. Also purchased a S...amsung 65 inch TV a year ago from TVSN - cost with TVSN around $2,000, the following month it was listed at a major store for $1,500. Will never purchase anything of this nature with them again - even with free shipping. To date, I have never had any refund issues. However, I find it annoying that it can cost me $30+ minimum at Australia Post to return shoes. If an item is not suitable, the return cost does not justify the purchase price. Always tune into watch [name removed] from YBF - she is very entertaining and and a delight to watch - even if you do not purchase anything. Plus her items do not appear to be a rip off with cost compared to some of the other "beauty" products repeatedly offered on TVSN. One last question" What happened with [name removed] and Philips??? She was an asset to Philips and delight to watch. The new Philips representative on TVSN does not have the same personality and tries too hard to be a celebrity with her weird comments.
Postage rip off
Bought a few items from this mob and have had to return one called oven wave. Was nothing like what was presented so have to send back. Postage cost me $11.00 rang to ask to be reimbursed. Was told I can have a voucher for my next purchase. Never buying from this mob again so out of pocket. Post office said this was the worst mob for this. Beware.
I have been shopping with TVSN for 20 years and hand on heart have never ever had a problem! Customer care with TVSN is absolutely faultless...they really care! Products are researched and backed up by the company.
Their 30 day money back guarantee is great.
You receive vouchers etc etc!
Love love love TVSN!
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Questions & Answers
do I get a recipe book with my Cook4me+
Paul C.TVSN (TV Shopping Network)
The Tefal Cook4Me+ comes with 150 in built recipes. On the TVSN website against the Cook4Me+ product number (104136) if you access the recipe tab further information is available to create delicious meals.
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