Ordered Aussie Wool Comfort Bedding set but had change of mind and cancelled. Got confirmation that order was cancelled from TVSN. Surprised that item was delivered and left at my door. Contacted TVSN to inform them, got told as it was a couriered item (even tho' delivered by Aus Post) a courier company would be in touch to arrange for pick up. Nothing for over 3 weeks so contacted TVSN again, I then received email from Aussie Wool Comfort direct who send me a return label, I returned the item direct to them the next day and informed the co...mpany. Got return received emailed who told me TVSN were informed. I am still getting part payments taken from my account, I called TVSN and got a woman who was not interested and all she could say "when we get the return we will refund", even tho' I had explained all of the above. I got so frustrated and did raise my voice as I was getting no-where. I have been emailing TVSN almost daily and have asked for a manager to contact me, I have got NO response whatsoever, I am a Platinum for life customer and have spent thousands with this company....no more, I am returning all recent items and cancelling my account. I am extremely upset, angry and appalled by TVSN and their lack of support and customer service.
Can't get past customer care for information
Purchased a ring which within 3 weeks the rhodium plating was coming off so returned it as faulty. 2 emails unanswered and 4 calls to customer and noone can tell me where ring is. Keep being told it is being assessed and they will let me know. No ring and no refund. This has been going on for nearly a month.
Amazing products and service.
I am a platinum member and have been shopping with TVSN for approximately seven years. I can honestly say I have had nothing but amazing customer service, fabulous products (especially love the clothing and jewelry) at what I think are great prices.
I have had to return items, due to wrong sizing or I just didn't like the item on myself....I just called customer service, let them know I'm returning the item....no problem! I have NEVER had an issue with getting a refund or a replacement item and I cannot speak highly enough of the customer ser...
- Verified customer
They deserve a <0 star!!!
Product never came! E-mails back and forth asking me to be patient and offered me a discount on next purchase. Once I stated I would report them they stopped answering me. They guaranteed a 3-7 day expedited shipping. I ordered on November 23, 2020 and still waiting for my order. Today is 1-22-2021. Beware!! Do not buy from this company!!! Can you say scam!!
Yes they have lots of products but customer service is getting your money quickly and that's it.Even if you return faulty product they don't want to pay postage,I had to really ask. The postage they charge is plain outrageous.Other companies do a lot better better deals.The presenters are allowed to say anything to sell a product ,they make a big deal about being Australian companies,BUT 95%is made in China,and expensive +postage.More competition is needed,something to keep them honest.ha.good luck.
- Verified customer
Customer Service over the Phone could be better!!
I placed an order over the phone to buy the arnica sandalwood muscle soak and gel products. The woman on the phone was being cynical and direct. Everytime I had to spell out my name or spell out the address or say exactly what product, I wanted she would abruptly say ‘I’m trying to help you blah blah’, and then she didn’t get it right and I would speak up to say you’re spelling it out incorrectly she got all rude and cynical about it! Then I started to get angry and raise my voice at her because I did not like the way she was speaking to me. Pr...obably doesn’t like talking to men!! Seriously, work on you’re customer service over the phone and just learn to be patient when dealing with people over the phone! Then you probably won’t get a negative reaction.
Great Customer Service
I've been a TVSN Shopper for many years now and love the wide variety of product. The skin products are the best I have ever found and used. Just recently I had a problem with one of my orders and rang Customer Service. Tom was amazing, nothing short of professional service and I can't thank you enough for the quick response and how it was fixed. I shop around but always come back to TVSN, love the informative presentations and the value for money is fantastic, especially with their daily offers and product of the months. Thanks again TVSN :)
I know this subject has been raised before regarding TVSN ripping off customers with double up postage charges. I placed an order recently for two items & they arrived in an acceptable time frame BUT the items arrived in the same box & I was charged separate postage for each. $13.80 in total instead of $6.90. How do TVSN justify their postage charges. Many online companies give free postage on orders over a certain amount. This order was just under $300.00 & double postage. Not happy!!
I’ve only ever bought jewellery. I have to say if you like semi precious gem stones you won’t ever see in shopping centres and at reasonable price this is the place to shop. Most retail diamonds are a rip off and tvsn is no different. However if you want a rarer gem stone you won’t find in stores tvsn is great they provide a lot of variety. More collectors pieces then the mass manufactured rubbish from retail stores.
- Verified customer
Thief in warehouse
I received my fragrance box of loccitane, only half the items were in the box! Paper crumpled around 2 remaining items, so disappointed, tvsn need to clean their act up and see what's going on in the warehouse, really really slack, you have slack people working for you tvsn clean it up! I paid good money for missing items!
No after-sales service what soever
I purchased a Mystique massage chair through TVSN, the first chair was faulty and made loud grinding noises. They replaced with a second chair, this also is making similar noises, the problem now is that it is several years old and now has an error message and is not working correctly. I contacted TVSN and they are not interested in helping solve the problem at all. They carry no spare parts and do not have any service agents to repair the chair, do NOT purchase anything from this company if you think it may require after-sales service especially once the one-year warranty is finished. Their lack of service sucks!
Great customer service!
We purchased a 65 inch Philips TV from TVSN. The purchase process was quick and easy postage was fairly priced and extremely quick. When the TV arrived it had a tiny bug between the display panel and the front glass panel. We lodged a warranty claim with them but Philips rejected it. We escalated the claim back to TVSN who agreed to have it returned at their expense and gave us a full refund! Staff was always friendly and helpful. Highly recommend TVSN and AVOID buying a new Phillips TV! Poor design!
TVSN - Appalling service and customer support
I ordered a Dyson Vacuum cleaner V11 on 8 Dec and as the item had not been delivered followed up with the CSO team who were not only unhelpful, but refused to put my call through to someone else who may be able to assist me. According to the CSO, apparently once the product leaves TVSN it is no longer their responsibility and TVSN does not provide any further support. I then confirmed that as I had not received my goods, I cancelled my order for non-delivery and was informed by the CSO that I could not do this. Apparently I have to physi...cally return the item which I have not receive - which is clearly impossible. I note that I paid for the delivery charges levied by TVSN on the Dyson. I will now order the same item from DJs and have it delivered tomorrow free-of-charge, that is the service I expect. Do NOT get sucked in by the presenters or TVSN's promise ( misleading in my view) that you will get a full refund or indeed that TVSN provides ongoing customer support.
I have ordered many items from TVSN, if I don't like what I order I return it and have always received a refund within about 4 weeks. I have found most jewellery items better quality than jewellery in retail land. Clothes and shoes are often brands found in upmarket department stores with similar pricing. Its nice to see clothes and shoes modelled rather than guess from a photo on an online shop. Only thing I have had to get used to is jewellery items often look larger on screen but measurements are always given.I like the presenters.
Refunds take forever
TVSN's refund times are the slowest I have ever experienced for on-line stores. It's been nearly a month since I returned an item. I enquired about my return and they said it hadn't been received. I had to waste my time enquiring with Australia Post who confirmed it had been delivered. I was then told by TVSN that it could still take up to a month before my refund is processed. What a joke!
TVSN - poor communication
On 1 Nov 20, my wife placed an order with TVSN for the Dyson Corrale Hair Straightener. This was the launch day of this item on TVSN and although this was to be showcased at 2.30pm the same day, the TVSN web site allowed for orders to be placed early.
At the time of placing the order, the male operator confirmed there was stock. After a week of no information or advice or indication of a delivery, we contacted TVSN a week after the order was placed, to enquire where the order was. The operator informed us that "there could be a problem related...to the wharfie strike" but in any event, advised that the matter would be referred to the warehouse to follow up. But, no one did. A further call was made to TVSN this evening (Mon 9 Nov 20)to follow up on progress of our earlier enquiry (since no-one could be bothered to call back) only to be informed that there is no stock and the problem is with transportation. We then requested the matter be escalated to senior management but was told that while we could do that, they could not guarantee when management would contact us (in other words, they probably won't bother). We fail to understand how on the one hand, we are told by the TVSN operator (because we asked the question - is there stock?) there is stock, to suddenly, there is no stock. How does that work? How can TVSN provide such a clear response, when there is no stock? We have shopped with TVSN for many years and have had good, reliable service. This is the first time we have encountered a problem with TVSN like this - the fact that TVSN can present what appears to be, false and misleading representation of having items in stock, should be treated very seriously. We have lost faith in TVSN and in their ability to treat this matter seriously and with a sense of urgency. The wharfie strike is over and has been for some time, so for TVSN to rely on this is just showing complete contempt for us as repeat, long term customers. 12 Nov 20 Update - I have spoken with [name removed] from customer service who apologised for the circumstances leading to this complaint. [name removed] explained the logistics and stock control process used by TVSN and that on this occasion, the operator should have indicated that this item would be on back order due to delays with processing overseas goods due to the recent wharfie strike. Had the operator made this known to us (of the delay and hence, back order), we would’ve continued with the order. I am satisfied that this was not a deliberate or intentional case of deceptive or misleading conduct and I’ve amended the title of this review accordingly. This matter is now closed.
Beware of trying to get a refund from this company under your Consumer Rights under Australian Law for a faulty product if their 30 day money back has expired. It's virtually impossible unless you persevere and fight for your rights!
what a waste of time website so stupid
Tried to by $400.00 Skinn products, just wasted 30 minutes of my life due to the poor website. Then ring customer DONT care line. She couldn't care less either. So I didn't bother wasting my money on such a shocking service
Disappointingly slow returns and refunds process, mediocre customer service
I have been ordering jewellery, clothing and shoes from TVSN for the past 24 months.
Delivery of goods ordered is prompt and good.
TVSN is good for some products like their coloured gemstones jewellery in terms of range, designs and pricing. They are less competitive and do not provide sufficient details when it comes to other items of jewellery like diamonds. Clothing sizes can vary greatly depending on the brand and frequently do not fit and have to be returned.
More recently, their quality control seems to be slipping. Several items I ha...
I returned shoes as I was sent 2 different sized shoes. I clearly marked this on my returns slip. I noted would still like the shoes in the correct size. I also emailed requesting they refund the postage (theirs & mine)as it was their error. I waited a month and no further reply. My part payment was refunded less their postage. I was made to feel like a liar & was told they sent me the correct size. There is no complaints area in TVSN!! Very poor customer service especially to a long standing customer. I've worked in customer service for 40 yea...rs & couldn't believe. I have always loved TVSN & their staff. Obviously poor management & their policy/guidelines nedd a revamp perhaps. Funnily enough when I called them last I was told they had a size 10 returned if i still wanted them. I laughed as these were probably the 2 different sized shoes I returned. I will never order shoes from them again. This whole experience left me feeling stressed, frustrated & very disappointed. I suggest all complainants should also advise Dept of Fair Trading.
Questions & Answers
Is the Elizabeth Grant anti sag neck cream fragranced?
Hi just curious as to why your channel has been changed from 14 to 16 on free to air, but there is no channel 16?
So now I can't watch TVSN anymore?
Grateful for any information. Thanks
Paul C.TVSN (TV Shopping Network)
TVSN is now on Channel 16 due to an upgrade in technology used to disseminate the broadcast signal.
Recently purchased TV's will auto tune to receive channel 16 whilst older model TV's will need to be manually re-tuned.
If you are experiencing difficulties in viewing channel 16 please contact Customer Care on 13 23 10.
Thanks for the reply. A manual tune shows no new channels,
Called previously regarding this without luck.
Paul C.TVSN (TV Shopping Network)
If your TV is in excess of 5 to 6 years old a set top box may be required to access channel 16. You may have already attempted to re-tune as per the below tips but I will include for reference:
1. Press menu on your box or TV remote control.
2. Select set up, installation, update, or a similar option.
3. Select first-time installation (sometimes called factory reset, full retune or default settings).
4. Press OK if your equipment asks if it's OK to delete existing channels, then your retune should start automatically.
If you are unable to watch us on your TV we have the following options available:
• Watch LIVE and Catch-Up TV via the TVSN website
Please visit www.tvsn.com.au and go to the ‘Watch’ tab at the top of the homepage.
• TVSN App for phone and tablet
Download the free TVSN App on your phone or tablet via the Google Play Store or iTunes App Store.
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