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This is the listing for TVSN (TV Shopping Network), it is a separate entity to Show TV Shop. For the Show TV Shop listing, please click here.
TVSN (TV Shopping Network)
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- 16 reviews
- 15 likes
Edited - the company has responded to the refund issue - Failure to provide a refund on a faulty gold chain
Since I wrote this the company has processed a refund so whilst it was stressful and I had to escalate the issue to a manager I am increasing my ratings on the company. If it was not for this experience I would have given them 5 stars as I have been a long time shopper with them (over 20 years) and this was the first time I have had a bad experience with them, generally their products are a high quality (5 stars) and their shipping is fast. - This next part was my original 1 star review and this 1 bracelet would get a 1 star for quality and t...
Read morehey would get 1 star for service. - I bought a gold chain in March and it was a very fine weight. Unfortunately the clasp snapped right through about 3 months after receiving it. I was able to return it for a refund as it was within the 12 month warranty. I followed their returns processed and although the parcel was received they have pretended that the item was not in the package and are refusing the refund. Their returns department are either unethical or incompetent so hopefully you don't need to return any items.- Product Quality
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- 2 reviews
Good experience
I have been purchasing from TVSN for years and have been very happy with the products and quality. I am surprised by the number of bad reviews, as I have never had a bad experience. I recently returned several items of clothing I bought in their sales ( didn't fit and one order was incorrect) and received the refunds within a week. I didn't receive refund for postage for the incorrect item TVSN sent so I called them. The operator was very helpful and confirmed as it was their error they would refund postage. Very happy with the service.
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- 10 reviews
- 6 likes
Best price for Crossray BBQ with quick delivery
Bought a Crossray BBQ at a much lower price that all the competitor and it included a free rotisserie, delivery was only 7 days.
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- 4 reviews
- 1 like
no refund
it has been 5 weeks and still no refund on a faulty skinn product.. i am disapointed to say the least ...i have been a good customer,,if i do not recieve a refund in the next week i will be contacting the accc
- Incentivised Review No
It is ok ..have sorted the matter out...I have waited 5 weeks for a refund
Thank you for letting me know.
I am glad the matter has been sorted out. I do apologise this has taken 5 weeks to complete....
Read more Kind Regards PaulFind out how TVSN (TV Shopping Network) compares to other General Merchandise Shops
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Splendid MillePetali Necklace
Was very happy looks lovely
It’s Delicate, but has stubstance
quality is Great
I didn’t want a heavy chain .. have them
I wanted something pretty and I got it .
Truly Happy
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- Verified
Dyson straightener finish on it is dangerous for my hair and scalp and pathetic
I bought a Dyson hair straightener the blue one in November
The sides of it is peeling and going on to my scalp
I called tvsn and told them my concern
All I got was send it back and we will review the problem
No concern about how I’m going to be able to straighten my hair
No indication on how long I herd to wait up get this rectified
No indication that they’re concerned that this product actually peels off and goes into my hair and scalp
Disgusted
I want a refund
- Product Quality
- Incentivised Review No
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Customer service experience
We purchased a Blaupunkt 75in TV in Nov 2020 from TVSN. In February this year it started to play up and completely died. The warranty period was for 1 year. Manufacturers would not honour it but TVSN did and refunded the original cost of the TV
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- Verified
Bissell Proheat 2x Revolution PET
I was specifically looking fir a carpet cleaner to refresh my lounge & bedroom carpets. A friend had done all the research and Bissell came out on top. Wow TVSN had a special on aBissell Revolution PET and I jumped at the chance. I checked the price that it was offered at and the bonus Bissell stick vacuum cleaner. Website was easy to navigate. Delivery was up to (Covid) standard. It has been sooo wet ti try the carpet cleaner at present. The vacuum stick is abit heavy to handle not as little weight as the Dyson stick but battery lasts the full 9 rooms of carpet & tile. Am looking for fine weather to try out the original purchase.
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- 2 reviews
Wife loves it,good products good priced
Easy to place orders,prices reasonable,return are easy,refunds are promt,products are good quality, staff easy to talk too and helpful, always friendly
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- 4 reviews
No PayPal? The only your Bank can try to get your money back
Hi Customers. I have psoriasis and am disabled. When I saw an ad on Facebook for the removal of warts, pimples and psoriasis I was very much interested and bought a parcel of Skincell products. The next day I looked for a tracking number,an email address or a phone number. There was no tracking number, The email address bounced and the phone number was invalid. The parcel arrived well overdue of the date stated, after trying out 1 of the 5 ampuls for 10 days with no result. With the parcel was another contact and I received a return form. Send...
Read more the remaining 4 ampuls back and received an email with the amount of refund and the date. Waited and waited and no refund. I already contacted the dispute contact number of the Heritage bank who investigated my dealing with Skincell and on the 16th May returned not only my original sum of money but also the foreign currency transfer fee and some interest. Many thanks to the Heritage bank and their staff for solving my problem. Regards Tony Timmer.- Product Quality
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- 2 reviews
- 2 likes
Received another expensive faulty item
Once again, useless item and very difficult return process for larger items!!
Dimplex pedestal fan arrived faulty. I couldn’t even switch it on. Phoned tvsn CS and she agreed it’s probably faulty. Explained the return process which required me to take it to my nearest post office , pay for return postage out of my pocket ( please note this is a BIG heavy box). TVSN will then assess it, and IF it’s faulty, return postage will be refunded and a replacement will be sent out.
Now, I’ve been through this process with tvsn a year ago. Last year afte...
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- 13 reviews
- 11 likes
Steady decline
I have been shopping with TVSN for over 12 years by now, mostly jewelry and my comments regarding my experience is as follows:
Customer care and the attitude of those employed in TVSN call centre has been declining for years
Mostly rude and unhelpful staff, can count on the fingers of one hand when I had a normal and respectful response.
Time TVSN takes to process refund is getting longer. After being delivered for refund items sit for weeks without being processed
Quality and taste of selected jewelry also show steady decline.
Affordability is not matched with quality and customer service.
- Incentivised Review No
Find out how TVSN (TV Shopping Network) compares to other General Merchandise Shops
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- 2 reviews
Waiting for refund from TVSN ☹️
I purchased a top from TVSN and it wasn’t suitable I sent it back with tracking number, tvsn received the item on the 12.04.2022 and are still taking payments from my PayPal account. I contacted tvsn by ph on the 24.04.2022 and the woman on the phone was quite rude and told me I haven’t received my refund because they haven’t opened my parcel yet … she hung up on me when I said she wasn’t helpful. I sent an email to tvsn showing my tracking number and payments order no ect, I was expecting the funds to be returned to me asap .. but no .. I will never deal with this company again
- Product Quality
- Incentivised Review No
- 2 reviews
- 3 likes
Invictus hand held vacuum cleaner very poor
I purchased an invictus hand held vacuum cleaner and it won't stay charged for longer than a few seconds. I think the problem is the connection at the back of the unit is too loose. I tried to put an elastic band to keep the connector and vacuum together but this still doesn't work longer than a minute at the most. This was a really wanted product as I have two dogs and sometimes the hairs get everywhere. I am waiting for tvsn to reply. I didn't want to go through the hassle of returning it but its sooooooo frustrating. My advice is buy a Dyson I have two one for downstairs and one for upstairs.
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Hi Cheryl
TVSN is not a retailer of the Invictus vacuum....
Read more The product may have been purchased via TV Shop. TVSN is not associated with TV Shop. Kind Regards Paul- 3 reviews
- 1 like
- Verified
Very poor quality they don’t back their product
Wore this white gold bangle for a week and this is what I sent back within 30 days. They’ve rejected the claim as I have worn it and no tags. GOLD can’t be worn without breaking apparently my problem not the fact they sell products that can’t be used for the purpose bought. A week and it snapped, did I say GOLD. Not glass, jade, string but gold. I expected gold to be durable as I’m sure most people would. So disappointed they don’t take any responsibility for the poor quality items they sell
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Thank you Paul C for reassessing my claim and refunding my payment in full.
Questions & Answers
Does anyone know why the TVSN number 131210 has been disconnected?
TVSN number is 132310, it hasn't changed. Maybe you were after TV shop? They are not affiliated...
Hi Jindy, thank you for taking the time to respond to my query:-) On the TVSN website (at the top of the page) for delivery information enquiries it states: ...Thank you for your patience and underst...
Read moreanding during this time. Please contact Customer Care on 13 12 10 for any further enquiries. I contacted this number and Optus responded with, "This number has been disconnected". I know the 13 23 10 number hasn't changed but I got no response from this number today either. I've emailed TVSN and hope to get a response tomorrow. Kind regards, CiannaWhy are there no programs listed for TVSN after midnight on Sunday. What I’m hoping is the reason…I HOPE IS CORRECT
Hello Constance
The TV Guide on our website lists upcoming programs beyond Sunday....
Read more Please contact us on 13 23 10 if you cannot see via the website. Kind Regards Paulhave already submitted my question but, as usual, no help from TVSN
OR PAUL WHO NEVER OFFERS HIS SURNAME
I purchased a Invictus hand held cordless vacuum and it wont stay charged for longer than a few seconds. I have tried connecting it harder to the connector at the back with a rubber band or a ribbon but it is very frustrating. Please can I have a refund or replace it with one that works. its driving me mad as I have two dogs and was really wanting to persevere with the purchase but its toooooooo frustrating. its an invictus SP-001A
Hi Cheryl
The Invictus product may have been purchased via TV Shop not TVSN. ...
Read more May be best to follow up with TV Shop. Kind Regards PaulD'oh! lol
its the invictus one. its supposed to be powerful but this only lasts less than one minute. I dont think its appropriate for you Sean O to LOL (laugh out loud). This product was very expensive and is useless.
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Hello Roslyn
Can you please advise the order number you have returned and I will investigate as a matter of urgency....
Read more Kind Regards Paul