Put account on hold for no reason, inflexible and not recommended
Account put on hold for no reason, unable to orderI - platinum for life, time to close account
You can order Skinn direct USA and C Oates direct just frustration and incompetence
New management lack customer insight
The biggest problem with TVSN is the changes made to the website and the app. Both are now clumsy and slow to navigate.. why change what was working. So many product changes all at once, and the loss of professional presenters, who obviously saw the writing on the wall. Too many jewellery shows at ridiculous prices, and super costly postage, payment plans and dreadful refund turnaround policies. I'm barely watch any more, I have bought very few products, if I can find on other sites, I do so. It's obvious TVSN has forgotten who has kept them on air for 24yrs.I don't tell anyone about the channel any more. Totally disgusted . I'd give no stars if possible.
- Verified customer
TVSN trusted shopping
I love TVSN. Their customer service people are Australian. They are so helpful and lovely to talk to. I have never had any issues. Because anything I do not like, I return on the 30 day money back guarantee and my money is returned. No problems.
I highly trust them. Recommend to everyone.
Never using again
I have been a loyal customer for 13 years
I have asked to have 1 item changed on order number 96832196
the emails in response are rote, I am disgusted
wont be using them again absolutely zero help concern or goodwill
as for the current presenters totally fake cant watch them but was still purchasing without
putting myself through excruciating non informative nonsense
PS The order was in progress at the time of my request... They could have
Changed item... Not willing to apply effort and customer care
- Verified customer
Shockers ! .. pathethic service on overpriced goods
As with many other recent reviews there customer service and payment admin is very bad .. products are highly overpriced
And most detail from presenters is embellished and inaccurate .. can do a lot better doing your own reviews and get far better pricing on line
After purchasing a Nikon P1000 Camera through TVSN and believing the presenters claim/ theatre that the cameras were at a rock bottom price, paying the Camera off I see it advertised $400 cheaper through TVSN with the same claim.
Expensive lesson learned. Customer care was contacted but that proved futile.
FYI: The ACCC and Consumer affairs directed me back to TVSN or Nikon which was also a waste of time.
Subsequently, I will never buy anything from these TV marketing channels again.
Wow platinum member for life and the 3 times in all my years I have had an issue it has been a shambles. Every time I just give up as there is no getting thru . The call centre is good but the management is atrocious. They have even overturned a decision once made by an empathetic operator. I am appalled! They have exclusive products but that’s it
Unfortunately my father has been taken in by buying products from your Channel.. Mostly I find products way too expensive.. Secondly a huge portion are cheaply made & overpriced so a double whammy for the poor consumer.. & Thirdly charging delivery on especially expensive items is Cheap, distasteful & classless .. eg $2,999 + $7.90 postage.. What, you aernt making enough money without absorbing post costs?
Two dresses same style different sizes
I bought two Naudic Trinity dresses tried one on it looked beautiful the other was a lovely print same style so I didn’t try it on and I threw away the invoice and size tab attached to the label. I Just went to put the dress on ( week later) I didn’t try on and it was a completely different size. I measured and it was 3 centimetres smaller across the bust and the waste. The Customer Service person wasn’t listening to what I was saying and asked questions for things I had already explained. Her tone left allot to be desired, she kept saying that...the next size down was 5 cm across the bust as if this cancelled out my concern and need to return. I suggested that it must have been sewn incorrectly then as both dresses had a medium label on them but one was smaller. I had to bring to her attention that I didn’t think she was being helpful. This resulted in her begrudgingly telling me what I had to do to return it and that it would be assessed before a refund was issued. I told her that if she had a dress the proper size I would gladly have it as I liked the style but she wasn’t helpful in that regard. Anyway after her smart allicky sing song “goodbye”, I have decided I won’t return it, I wouldn’t give them the satisfaction. TVSN your Customer Service staff need retraining, quickly!
Misleading presenters on TVSN
The Maestro Air, was sold as being so strong it made the presenters feel quite cold. The reality is its nothing more than a desk fan on wheels. The hi setting does not qualify as being hi in anybodys understanding. The medium and sleep setting sees the fan turn on and off to simulate a natural air flow. This is baloney, nature does not turn air flow on and off in this manner. I was gullible when I actually believed the TVSN presenters on this one.
- Verified customer
TVSN couriers TLD Logistics dreadful service and 1 month wait
Not good that I paid for a Laurastar and gift to finally after 3 emails and 3 phone calls and all the lies that they didn't know what date it left Syd to get to Perth it finally arrived 1 month later. The fact that they use a very cheap 3rd party carrier called TLD Logistics is showing they are cheap for a reason. The fact that you don't get any tracking what so ever but we did get a consignment note with a Number with the product. This docket stated Road Express but unless that driver did his ironing with my Laurastar for a week there is no excuse why a parcel from Syd to Perth should take a month. Terrible service, won't be buying from TVSN any large items ever again.
Booked a package tour through TVSN and once paid in full they were no longer helpful. When calling TVSN they would not listen and went straight into making assumptions, providing information that was useless for my enquiry, and then asked what my question was at the end of the call. When emailing, they would say in one email we need to deal with TVSN and then once we respond they say we need to deal with the tour group. Based on phone and email conversations it is clear they do not want to help, only take money
Very slow to deal with issues
I've brought a fair from tvsn mostly good experiences until now and buy skinn products from them which I love. My last order was misdelivered by Australia post who emailed admitting fault as they couldnt retrieve my parcel from the thieves who kept it. Tvsn are very slow to refund me or replace items even though they can claim costs back from aust post. To me it should be simple, I know it isn't tvsn fault but it sure ain't mine and still waiting on them to get back to me on what they intend to do. If I don't hear by end of week I will dispute transaction with credit card.
Bose soundbar show. on today's tvsn show.
The presenters go on about all the features and why you should throw out all your old stereo equipment and buy this Bose product, the whole show, i watched it for well over half an hour and not one mention was made about the physical hard wired connections on the rear of the unit.
Excessive postal charges....
Today I purchased two items - just received the invoice via email and received the one order number covering the purchase of both items. Charged $7.90 postage per item. Will be interesting to see if they arrive together and TVSN are making extra money out of postage charges.
Previously TVSN combined different items into the one postage charge. No wonder people are turning away from shopping with them.
However, must admit that I only ordered today as they sent me a document for $50 due to my status over the prior year and then early in...January 2020 they sent me an email offering me $25 off my next purchase as I had not ordered anything for some time - total $75.00 credit. Having used this credit today, and receiving the invoice with double postage probably will not be shopping with TVSN again. The items on offer these days are really not of any interest, cheap looking cosmetics/hair products and clothing that looks to be over priced and and not worth the cost. Overall, the variety offered is nowhere near as interesting as it has been over the years. Even the majority of presenters are second rate - one night last week they had a woman on demonstrating the Breville Kitchen Wizz..............the show was fascinating due to the slapstick presentation - and the demonstrator not being able to operate the equipment - even the male TVSN presenter hosting joined in the laughter. This went on for the entire hour..............thought I was watching the Comedy Channel on cable TV. The entire show was pathetic - surely the Breville company would be very disappointed with TVSN!!!!!! Tuesday, January 14, 2020
Skinn resurfacing pads
I fell in love with Dimitri and trusted his words. Ordered non negotiable resurfacing pads and couldn’t believe the results!!! My face and neck have never been so smooth and healthy !! Thank you Demitri xxxxxxxx
Horrendous Postage Costs Spoil Purchasing Experience
Have always been satisfied with products purchased from TVSN and the manner of their delivery; however I must take issue with the exorbitant postage costs. I feel these costs could well preclude purchasing by some people, which is a shame. The extreme postage costs cannot surely be justified and is to be hoped they can be reviewed in 2020 to reflect a fairer and more honest deal for customers.
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Questions & Answers
I would like to cancel a purchase from TVSN I ordered a Nokia phone
Good luck with that Amanda. You need to call customer service asap after ordering. Most times you can't get thru quickly enough and will be told order has been dispatched. Once that happens the only way is to not sign for your delivery, tell courier you are not accepting it. If left unsigned as whats happening now by Aus Post, don't open it, return to PO and request return for free. Refunds take FOREVER, so make sure be you order again that you are ABSOLUTELY SURE. Good luck.
Paul C.TVSN (TV Shopping Network)
Please contact TVSN Custome Care on 13 23 10 and request the order to be cancelled.
What on earth is this woman doing cooking on TVSN without a mask on, so bad, please explain.
Wouldn't worry about it. The food cooked on shows is given to staff if they are game enough to eat it at this time!!
Paul C.TVSN (TV Shopping Network)
Thank you for your feedback.
I can advise the food prepared as part of the presentation is not consumed by staff or anyone else for that matter. This requirement is part of our internal processes and procedures and is strictly adhered to.
hello tvsn after reading all this negative stuff i am really worried about my black diamond bracelet i got from you some years ago and i would like to know if it was really worth the price i paid i cant remember how much i paid for it but it was in the thousands i remember that it was untreated but now i see that the paper work said it was treated after all so paul please dont tell me ive been duped kind regards from 2255173
Hi Julia ... Take your bracelet to your reputable Jeweller and have it assessed and valued. I don't think TVSN will help you now that they have your payment. I will be surprised if they do. Best to buy local from Jewellery businesses that have been recommended, ask your friends and family to help you find a reputable professional. xxx
This poor lady left a review. I fear this is their overall attitude to customers once they have their money:
"I had been a customer for many years, but after a refusal to refund me for a broken necklace I closed my account yesterday.
My husband bought me a 9ct gold necklace for our 20th wedding anniversary. I only wore it 5 times before it broke. I emailed customer service and they told me to return it - so I did.
The returns department flat out refused to refund me (or even credit my account) because I had worn it and they are sending it back to me. I would expect it to last longer than 5 wears TVSN. Jeweller can't fix it due to the rope design (I already checked before sending it back). So happy 20th wedding anniversary to me. All I have to show is a broken necklace which is only good for scrap.
This is not the first piece of jewellery that has broken. I have had sterling silver items which I didn't return. I chose to return this one due to the cost and sentimental value.
So good bye TVSN. This decision coupled with the outrageous change to the postage you charge has lost you a customer."
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