TVSN (TV Shopping Network)

TVSN (TV Shopping Network)

2.4 from 482 reviews · View Statistics
Listing monitored by TVSN (TV Shopping Network)

Reviews

  • Product Quality
    2.6 (107)
  • Return Claim MadeYes (47) · No (119)
  • Shipping
    2.5 (90)
  • Warranty Claim MadeYes (20) · No (137)
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Avoirhund1
Avoirhund1South East Queensland, QLD
  • 16 reviews
  • 15 likes

Edited - the company has responded to the refund issue - Failure to provide a refund on a faulty gold chain

published
  • Product Quality
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Jindy
JindyAdelaide
  • 2 reviews

Good experience

published

I have been purchasing from TVSN for years and have been very happy with the products and quality. I am surprised by the number of bad reviews, as I have never had a bad experience. I recently returned several items of clothing I bought in their sales ( didn't fit and one order was incorrect) and received the refunds within a week. I didn't receive refund for postage for the incorrect item TVSN sent so I called them. The operator was very helpful and confirmed as it was their error they would refund postage. Very happy with the service.

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Herb M.
Herb M.
  • 10 reviews
  • 6 likes

Best price for Crossray BBQ with quick delivery

published

Bought a Crossray BBQ at a much lower price that all the competitor and it included a free rotisserie, delivery was only 7 days.

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Roslyn M.
Roslyn M.
  • 4 reviews
  • 1 like

no refund

published

it has been 5 weeks and still no refund on a faulty skinn product.. i am disapointed to say the least ...i have been a good customer,,if i do not recieve a refund in the next week i will be contacting the accc

  • Incentivised Review No
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)Send a private message
Roslyn M.
Roslyn M.

It is ok ..have sorted the matter out...I have waited 5 weeks for a refund

TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)Send a private message
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Poppy
PoppySydney, NSW

Splendid MillePetali Necklace

published

Was very happy looks lovely
It’s Delicate, but has stubstance
quality is Great
I didn’t want a heavy chain .. have them
I wanted something pretty and I got it .
Truly Happy

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  • Verified

Dyson straightener finish on it is dangerous for my hair and scalp and pathetic

published

I bought a Dyson hair straightener the blue one in November
The sides of it is peeling and going on to my scalp
I called tvsn and told them my concern
All I got was send it back and we will review the problem
No concern about how I’m going to be able to straighten my hair
No indication on how long I herd to wait up get this rectified
No indication that they’re concerned that this product actually peels off and goes into my hair and scalp
Disgusted
I want a refund

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Amanda M.
Amanda M.South East Queensland, QLD

Customer service experience

published

We purchased a Blaupunkt 75in TV in Nov 2020 from TVSN. In February this year it started to play up and completely died. The warranty period was for 1 year. Manufacturers would not honour it but TVSN did and refunded the original cost of the TV

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Rosemary Hart
Rosemary HartSouth East Queensland, QLD
  • Verified

Bissell Proheat 2x Revolution PET

published

I was specifically looking fir a carpet cleaner to refresh my lounge & bedroom carpets. A friend had done all the research and Bissell came out on top. Wow TVSN had a special on aBissell Revolution PET and I jumped at the chance. I checked the price that it was offered at and the bonus Bissell stick vacuum cleaner. Website was easy to navigate. Delivery was up to (Covid) standard. It has been sooo wet ti try the carpet cleaner at present. The vacuum stick is abit heavy to handle not as little weight as the Dyson stick but battery lasts the full 9 rooms of carpet & tile. Am looking for fine weather to try out the original purchase.

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Steve E
Steve ESydney, NSW
  • 2 reviews

Wife loves it,good products good priced

published

Easy to place orders,prices reasonable,return are easy,refunds are promt,products are good quality, staff easy to talk too and helpful, always friendly

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Tony T.
Tony T.South East Queensland, QLD
  • 4 reviews

No PayPal? The only your Bank can try to get your money back

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Leanne Leslie
Leanne LeslieSydney, NSW
  • 2 reviews
  • 2 likes

Received another expensive faulty item

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Vesna
VesnaGreater Melbourne (Inner), VIC
  • 13 reviews
  • 11 likes

Steady decline

published

I have been shopping with TVSN for over 12 years by now, mostly jewelry and my comments regarding my experience is as follows:
Customer care and the attitude of those employed in TVSN call centre has been declining for years
Mostly rude and unhelpful staff, can count on the fingers of one hand when I had a normal and respectful response.
Time TVSN takes to process refund is getting longer. After being delivered for refund items sit for weeks without being processed
Quality and taste of selected jewelry also show steady decline.
Affordability is not matched with quality and customer service.

  • Incentivised Review No
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Kim
KimHunter Region, NSW
  • 2 reviews

Waiting for refund from TVSN ☹️

published

I purchased a top from TVSN and it wasn’t suitable I sent it back with tracking number, tvsn received the item on the 12.04.2022 and are still taking payments from my PayPal account. I contacted tvsn by ph on the 24.04.2022 and the woman on the phone was quite rude and told me I haven’t received my refund because they haven’t opened my parcel yet … she hung up on me when I said she wasn’t helpful. I sent an email to tvsn showing my tracking number and payments order no ect, I was expecting the funds to be returned to me asap .. but no .. I will never deal with this company again

  • Product Quality
  • Incentivised Review No
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Cheryl
CherylSydney, NSW
  • 2 reviews
  • 3 likes

Invictus hand held vacuum cleaner very poor

published

I purchased an invictus hand held vacuum cleaner and it won't stay charged for longer than a few seconds. I think the problem is the connection at the back of the unit is too loose. I tried to put an elastic band to keep the connector and vacuum together but this still doesn't work longer than a minute at the most. This was a really wanted product as I have two dogs and sometimes the hairs get everywhere. I am waiting for tvsn to reply. I didn't want to go through the hassle of returning it but its sooooooo frustrating. My advice is buy a Dyson I have two one for downstairs and one for upstairs.

  • Product Quality
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TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)Send a private message
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Barbara B.
Barbara B.North Queensland, QLD
  • 3 reviews
  • 1 like
  • Verified

Very poor quality they don’t back their product

published

Wore this white gold bangle for a week and this is what I sent back within 30 days. They’ve rejected the claim as I have worn it and no tags. GOLD can’t be worn without breaking apparently my problem not the fact they sell products that can’t be used for the purpose bought. A week and it snapped, did I say GOLD. Not glass, jade, string but gold. I expected gold to be durable as I’m sure most people would. So disappointed they don’t take any responsibility for the poor quality items they sell

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Barbara B.
Barbara B.

Thank you Paul C for reassessing my claim and refunding my payment in full.

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Questions & Answers

Cianna C.
Cianna C.asked

Does anyone know why the TVSN number 131210 has been disconnected?

2 answers
Jindy
Jindy

TVSN number is 132310, it hasn't changed. Maybe you were after TV shop? They are not affiliated...

Cianna C.
Cianna C.
Constance
Constanceasked

Why are there no programs listed for TVSN after midnight on Sunday. What I’m hoping is the reason…I HOPE IS CORRECT

2 answers
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)Send a private message
Constance
Constance

have already submitted my question but, as usual, no help from TVSN
OR PAUL WHO NEVER OFFERS HIS SURNAME

Cheryl
Cherylasked

I purchased a Invictus hand held cordless vacuum and it wont stay charged for longer than a few seconds. I have tried connecting it harder to the connector at the back with a rubber band or a ribbon but it is very frustrating. Please can I have a refund or replace it with one that works. its driving me mad as I have two dogs and was really wanting to persevere with the purchase but its toooooooo frustrating. its an invictus SP-001A

5 answers
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)Send a private message
Sean O.
Sean O.

D'oh! lol

Cheryl
Cheryl

its the invictus one. its supposed to be powerful but this only lasts less than one minute. I dont think its appropriate for you Sean O to LOL (laugh out loud). This product was very expensive and is useless.

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