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TVSN (TV Shopping Network)

TVSN (TV Shopping Network)

2.4 from 405 reviews

Reviews

2.4

405 reviews
5
(84)
4
(31)
3
(37)
2
(53)
1
(200)
  • Product Quality
    2.6 (59)
  • Return Claim MadeYes (22) · No (80)
  • Shipping
    2.2 (53)
  • Warranty Claim MadeYes (9) · No (87)
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Susan

SusanSouth East Queensland, QLD

  • 6 reviews

Couldn't update cart for bonus offer

published

When I tried adding a bonus item at a special price it said my item was successfully added. When I went to cart the item wasn't there. So I went back and added it again.still nothing. The other thing I'm angry about is the postage. You put two things in the cart you pay twice for postage. Absolute rip off. Would never buy anything from this place again

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Bee

Bee

  • 22 reviews

Nice jewellery but can be overpriced

published

The website can be difficult to filter ring sizes as only one size allowed during a search. The refunds can take a month for them to process as return parcel will only be picked up by them when cage is full with other peoples items too. A bit ridiculous. Otherwise they have nice products.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Helen

HelenSouth East Queensland, QLD

Do Not Recommend, Never buy from them!

published

I ordered a Dyson vacuum cleaner 2 months back, never received it due to their delivery issue with Australia post. It seems item was lost and they finally confirmed order is going to be cancelled. But they are still deducting money from my bank account for it!!! Because they didn’t receive the item back yet! Soooo poor customer management system. What this can be if it is not a robbery? Don’t trust them. Just go and buy directly from shops.

Shipping
1 comment
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
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Coolroy

CoolroyPerth, WA

  • 23 reviews

Great dual Rainwater shower & hand held shower with great features

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)

Tv faulty

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
2 comments
Leannelewis
Leannelewis

So update is they call and say they have processed refund. Yes to a expired Card and when I call this morning they say they will change card details as it’s still not been done. More dishonest from TVSN.

Leannelewis
Leannelewis

Update after no reply to emails and more lies on the phone my money was refunded after asking for details of there Legal department. I will never deal with TVSN again after being a customer for over 20 years. Buyer beware

Virus rubbish is not an excuse to tell people they may have to wait a month for delivery

published

Absolutely crap service, have been waiting for two weeks for simple order to be delivered and told yesterday that I would have to wait a month before an enquiry could be lodge, worst excuse for customer care, will dispute and reverse payment, idiots

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
Colleen D.

Colleen D.Sydney, NSW

Faulty goods

published

Don't shop with TVSN, they don't listen or care about their customers, just charge more postage for faulty jewelry or faulty clothes. I'm tried of paying for junk . Karma for them

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Law

LawAU

  • 2 reviews

Fast delivery and response to queries / great deal!!

published

I was hesitant to order because of bad reviews but the bonus discs for breville peel & dice worth $150 was too hard to pass. I got my order after 7days which includes 4days of easter holiday. All in all I’m very happy.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)

Received second hand bedding

published

Sent a second hand reboxed supersleeper pro with previous owners handwritten return address to tvsn. Couldn't get another despatched, refund or speak to supervisor. Illegal and unhygienic. Platinum life customer.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
1 comment
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
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dichotomy

dichotomyGippsland, VIC

  • 3 reviews
  • 1 like

New management lack customer insight

published

The biggest problem with TVSN is the changes made to the website and the app. Both are now clumsy and slow to navigate.. why change what was working. So many product changes all at once, and the loss of professional presenters, who obviously saw the writing on the wall. Too many jewellery shows at ridiculous prices, and super costly postage, payment plans and dreadful refund turnaround policies. I'm barely watch any more, I have bought very few products, if I can find on other sites, I do so. It's obvious TVSN has forgotten who has kept them on air for 24yrs.I don't tell anyone about the channel any more. Totally disgusted . I'd give no stars if possible.

Return Claim MadeNo
Warranty Claim MadeNo
  • Verified customer

TVSN trusted shopping

published

I love TVSN. Their customer service people are Australian. They are so helpful and lovely to talk to. I have never had any issues. Because anything I do not like, I return on the 30 day money back guarantee and my money is returned. No problems.
I highly trust them. Recommend to everyone.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)

Never using again

published

I have been a loyal customer for 13 years
I have asked to have 1 item changed on order number 96832196
the emails in response are rote, I am disgusted
wont be using them again absolutely zero help concern or goodwill
as for the current presenters totally fake cant watch them but was still purchasing without
putting myself through excruciating non informative nonsense

Cheryl Menagh
PS The order was in progress at the time of my request... They could have
Changed item... Not willing to apply effort and customer care

Warranty Claim MadeNo
Andrew

AndrewDarling Downs, QLD

  • 12 reviews
  • Verified customer

Shockers ! .. pathethic service on overpriced goods

published

As with many other recent reviews there customer service and payment admin is very bad .. products are highly overpriced
And most detail from presenters is embellished and inaccurate .. can do a lot better doing your own reviews and get far better pricing on line

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
James B

James B

  • 2 reviews

Never again

published

After purchasing a Nikon P1000 Camera through TVSN and believing the presenters claim/ theatre that the cameras were at a rock bottom price, paying the Camera off I see it advertised $400 cheaper through TVSN with the same claim.
Expensive lesson learned. Customer care was contacted but that proved futile.
FYI: The ACCC and Consumer affairs directed me back to TVSN or Nikon which was also a waste of time.
Subsequently, I will never buy anything from these TV marketing channels again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
Vonny

VonnySydney, NSW

Disbelief

published

Wow platinum member for life and the 3 times in all my years I have had an issue it has been a shambles. Every time I just give up as there is no getting thru . The call centre is good but the management is atrocious. They have even overturned a decision once made by an empathetic operator. I am appalled! They have exclusive products but that’s it

Return Claim MadeYes
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Linda

LindaGreater Melbourne (Outer), VIC

TVSN Show

published

Unfortunately my father has been taken in by buying products from your Channel.. Mostly I find products way too expensive.. Secondly a huge portion are cheaply made & overpriced so a double whammy for the poor consumer.. & Thirdly charging delivery on especially expensive items is Cheap, distasteful & classless .. eg $2,999 + $7.90 postage.. What, you aernt making enough money without absorbing post costs?

Return Claim MadeNo
Warranty Claim MadeNo
meg

megSouth Australia

  • 3 reviews

Faulty Product

published

Paid $99.95 for Gold Shoes. 3 months gold started coming off. Told was excessive wear. I probably wore 10 days all up. Soles were 'dirty'. Not original Condition. No refund

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
meg
meg

I have since been contacted by TVSN and the issue has been resolved to my satisfaction. Thanks TVSN for your quick response. Its a pity I had to go public before the issue was sorted.

Vespa Chic

Vespa ChicPerth, WA

Two dresses same style different sizes

published
Return Claim MadeYes
Warranty Claim MadeNo
Meme

Meme

  • 3 reviews

Misleading presenters on TVSN

published

The Maestro Air, was sold as being so strong it made the presenters feel quite cold. The reality is its nothing more than a desk fan on wheels. The hi setting does not qualify as being hi in anybodys understanding. The medium and sleep setting sees the fan turn on and off to simulate a natural air flow. This is baloney, nature does not turn air flow on and off in this manner. I was gullible when I actually believed the TVSN presenters on this one.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
Angry Cat

Angry CatPerth, WA

  • 12 reviews
  • Verified customer

TVSN couriers TLD Logistics dreadful service and 1 month wait

published

Not good that I paid for a Laurastar and gift to finally after 3 emails and 3 phone calls and all the lies that they didn't know what date it left Syd to get to Perth it finally arrived 1 month later. The fact that they use a very cheap 3rd party carrier called TLD Logistics is showing they are cheap for a reason. The fact that you don't get any tracking what so ever but we did get a consignment note with a Number with the product. This docket stated Road Express but unless that driver did his ironing with my Laurastar for a week there is no excuse why a parcel from Syd to Perth should take a month. Terrible service, won't be buying from TVSN any large items ever again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Page 1 of 21

Questions & Answers

Sue

Sueasked

Hi, I wish to cancel my contract with Tvsn ? I will pay what is owing in a lump sum . Can I please do this as soon as possible ?

1 answer
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)

Hi Sue

Please contact TVSN Customer Care on 13 23 10 to arrange final payment.

Kind Regards
Paul

Duncan Mitchell

Duncan Mitchellasked

Anyone buy a MOTAN M-70 Retro Electric Cruiser Beach Fat Bike from shopping network

No answers
evelyn

evelynasked

Hi TVSN just purchased some Parker & Morgan
aquaplush Pillows and could you tell me what size pillow cases fit this product as the standard pillow cases i have are a tad small regards Evelyn Wilson customer number 2284639

1 answer
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)

Hello Evelyn

Thank you for your enquiry and apologies for the deay in getting back to you.

The dimensions of the Parker & Morgan pillow cases are 74cm x 48cm. The dimensions of the Parker & Morgan Aquaplush pillow are 60cm x 43cm.

The AquaPlush pillow however has a generous fill and some customers may find the case tight around the middle of the pillow at first. Over some time the fill in the pillow condenses a little and the pillow case will fit perfectly.

Please do not hesitate to contact TVSN Customer Care on 13 23 10 or via email at comments@tvsn.com.au.

Kind Regards
Paul

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