589 reviews
This is the listing for TVSN (TV Shopping Network), it is a separate entity to Show TV Shop. For the Show TV Shop listing, please click here.
NEVER BUY SPLENDIDO GOLD. IT IS HOLLOW. IT DENTS AND SPLITS STRAIGHT AWAY TVSN WILL NOT REFUND OR EXCHANGE AFTER ONLY 65 DAYS MY $1200 BRACELET IS UNWEARABLE CUSTOMER SERVICE WAS APPALLING
Long-time customer, but only reliable in certain categories I’ve been a TVSN customer for around 15 years, beginning with a Vitamix that I still use and love to this day. Over the years I’ve also purchased a KitchenAid mixer, Vegepods, clothing, and other home items, and for general retail products, TVSN has been consistently good. I’ve even met… Read more
Pete Mason in person at an event in Canberra with my eldest daughter, and he was genuinely lovely — exactly as he appears on TV. I cannot speak highly enough of him; what an amazing ambassador for TVSN.
However, my experience with collectibles and jewellery has been poor enough that I will never purchase those categories from TVSN again.
I recently purchased a collectible silver proof coin which arrived with the protective capsule already open, the coin exposed, and the presentation ribbon displaced, indicating the coin had been removed from its bedding. For collectible coins, this is not a cosmetic issue — once a capsule has been opened, the item is no longer considered mint-condition.
While TVSN allowed me to return the item and refunded the instalment I had paid, they:
. did not refund the original shipping,
. required me to pay return shipping, and
. I also paid insurance on the return, given the cost of the item.
Essentially, they treated my return as a “change of mind” rather than a fault.
What concerns me further is whether that item was then re-sold to another customer, and whether other collectible silver coin purchases I’ve made in the past (most of them gifts) may also have been unknowingly handled. I honestly think that they do not understand the concept of a sealed collectible coin.
Separately, I will no longer purchase jewellery from TVSN. One ring I bought wore through after a year or two and revealed what appeared to be a resin interior, despite being sold as white gold/platinum.
In summary: TVSN is fine for mainstream home products, appliances, and clothing. But they do not appear to understand the standards required for collectibles or jewellery, and buyers in those categories should proceed with caution.
Faulty ring, the plate that holds the diamonds fell out, tried to accuse me of the photos I sent of not being the same ring. Basically calling me a liar, refusing to refund or do anything other than someone else to call to explain their poorly… Read more
worded email. I only wore this ring about once a week since I purchased 3 years ago, fair wear and tear is not a whole plate that holds the diamonds detaching. I was not offered anything, other than my integrety being questioned. After being a customer for many years, I won't be buying anything else from them. I am also now worried that the pink diamond ring I brought last year won't last long either. I have other jewellery from land based stores that I've had for 10+ years that is in excellent condition. I will now return to buying from these stores. Also the non apology of I'm sorry you feel that way on the phone was terrible.
Follow-up · they have offered me nothing at all, how can I be expected to know the exact moment when the plate detached, this is due to poor design and quality and not my fault as they are treating me with at times distain, off to the NSW small claims court as a matter of principle, certainly won't be shopping nor recommending to others ever again, there are… Read more
Reviews with attachments
Quick delivery, authentic product in good condition – Ordered a Karcher KV4 and WV6 combo, their sale price is about half what these items would go for altogether and it turned up within 2 days, and it seems good. Will update if I have any issues. Also they DO support PayPal for peace of mind.
Not your high end quality product but it comes with guarantees – The TVSN website is a bit of an opportunity to make you spend money that you do not need to spend but for the price the products are of good value and it does come with a guarantee...
Pentax K70 DSLR Camera Bundle – My first time shopping with TVSN has been a positive experience. I saw the Pentax K70 DSLR Camera Bundle advertised at a great price & have wanted a DSLR camera for a few years. So I called the number provided & was greeted on the phone by a lovely lady, who helped me place my order & set up my new account. Everything was thoroughly explained… Read more · 2
about what I was purchasing & the payment process including shipping.
All of my questions were answered.
I received all relevant information.
I then received an email to confirm my purchase including first payment & each monthly payment process, with the total amount including shipping. And my new account details.
Shipping was delivered in a timely manner by courier & I signed delivery accepted.
When I unpacked my box I discovered 1 smaller product item was missing, so I called the TVSN customer service number & he went through everything with me on the phone, asking me to recheck all of the packaging etc. After not finding the missing item, customer service put me on hold for a moment & when he came back to speak to me he had kindly organised to replace the item as a one off offer & have it sent to me.
I received the replacement a couple of days ago via postal service.
I couldn’t be more happy with how everything was handled from first order through to helping me with the missing item.
I have put together my Pentax camera (lens, strap, battery) but haven’t used it yet, but really looking forward to when I do. I’ve never owned a DSLR before so I need to watch some YouTube tutorials before I start taking photos etc.
The instructions book is well detailed and easy to understand.
I’ve since watched some reviews videos on YouTube and read reviews on various camera forums about the Pentax K70 & believe that I made the right choice for my first DSLR as far as quality and the specs in comparison to similar camera brands & price range.
I think that I got a great bargain! It’s such a beautiful camera.
Thanks TVSN & Pentax!
Update: May 2019. I have updated my original review to include photos here of the product bundle & camera.
Customer service experience – We purchased a Blaupunkt 75in TV in Nov 2020 from TVSN. In February this year it started to play up and completely died. The warranty period was for 1 year. Manufacturers would not honour it but TVSN did and refunded the original cost of the TV
I am putting a one as TVSN promise everything and when it's time to put a complaint through don't want to admit to anything. I had purchased 3 bangles called Oro Nuovo and they promised that they don't dent or scratch. It's called electro forming gold over a resin core and say last a long time for a price less than solid gold. It's actually not… Read more
that cheap and only lasted me barely 2 years. It started to have black dots or scratches appearing. I sent a photo to the customer services and they got back to me after 2 or so weeks and said that is just how it is and expect this to happen. So basically they lied in the show and spent good money thinking would get more that 2 years out of them. As they are not available anymore. They didn't offer a refund or voucher or anything. Not happy.
Hello NAP, Thank you for your… Read more (+1 reply)
Purchased G22 phone played up to soon after purchasing. When I went to product review it they said it was discontinued. So TVSN sells discontinued items. Last week ordered some bickies for my daughter 2 days later still not dispatched, cancelled. Will not buy from this company again. Anyone notice companies don't care what they sell and have no regard for their customers.
We purchased a virtual gift card and the amount has already been deducted from our bank account, yet your help desk claims it hasn’t been paid. We’ve now spent over 30 minutes on hold, and we can’t even give my mum her birthday gift because of this issue. We have an order number, so clearly the payment went through. This has been a complete waste… Read more
of time. My mum has been a loyal customer for years, but after this experience, it’s honestly hard to stay. Still waiting for them to either full refund me $100 or send a gift card I paid for.
Your website should clearly state that new accounts have their payments put on hold for over 24… Read more
- +3
I bought a Elizabeth Grant - Nautilus Shower Gel. Nothing wrong with the actual product it smelt beautiful because when I opened up the package.it was all wet inside.. it had leaked out all over the packaging. The pump lid was open, not on the closed position. So the shower gel had leaked out everywhere. Had it already been opened...& probably… Read more
used as a demo. Or just not checked before sending it off.. bad packaging. I lost over 1,/4 of the shower gel. Not to mention the mess everywhere. I contacted TVSN & they offered me a measly $5 partial refund ???. It was there bad packaging or I got a used or dud product !!! Not a happy customer.
Latest follow-ups
Everything is so overpriced. Especially the jewellery and clothes. You can get them half price on many other sites. I liked a couple of things so registered & ordered .... defined by cancelled twice. I enquired and they said I had to send them… Read more
copies of my electricity account and rates notice to prove it was me.
I've never heard of anything like that when you use other sites
Just data mining at its finest. Be careful if you use this company.
Follow-up · I don't know why I have to write a follow-up I wouldn't use this company in 1 million years!
Hi Jill, thank you for your feedback,… Read more
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Zero is more relevant. They make unfounded and dangerous claims on the so called Health Products they sell! These so called health products are just a selling point and not a miracle cure. They are not medically endorsed in any way with consequences… Read more
such as dire interactions for many people who take certain medications. Please think twice before purchasing any so called snake oil from TVSN and check for interactions with your GP.
Follow-up · Tumeric/Curcumin products sold by TVSN specified as miracle cures for all sorts of ailments! There are so many major Drug Interactions when taking Tumeric supplements which have a high dose of Curcumin in them and in our situation, a family member taking Heart and Blood pressure meds took Tumeric/Curcumin products purchased from TVSN causing… Read more
Hello Rani, Thank you for your… Read more (+1 reply)
I have just closed my account with TVSN as they didn't give me the $30.00 voucher that i was promised in December to spend in January.TVSN is nothing like it used to be Products are mostly overpriced rubbish, Years ago i loved buying the clothing, Silk Islands, Rubyyaya, Lula soul all extremely overpriced rubbish these days.I will not miss TVSN.
Follow-up · No word from Tvsn, they do not worry about loosing a longtime gold standard customer Must be making so much money that they can afford to loose customers. I am much happier shopping elsewhere and saving money People move away from Tvsn they are not worth the hassle.
Positive reviews
This is just a general review. I have been a customer for many years and love this company. Never had a problem. However I do find it difficult with the accents of the call centres. They are always extremely polite it I wish we had more locals taking calls. Also new postage charges are over the top.
On Friday night 11th April 2025 I purchased a Cuisinart Premium Non-Stick Cookware Set for $49.95 so I can make bread, cakes, roasts and muffins in the Cuisinart Gourmet Pro Multifunctional Combi Oven.
I only have POSITIVE things to say about TVSN. They have only been ever so helpful with me if I have a concern or question and I have been a loyal customer for 27 years. People keep on whinging about return postage, well don't buy anything if you don't want to out lay postage fees if the product isn't suitable, it is up to you to purchase… Read more
something with the realisation that you might need to send it back. Postage is also halved if you buy 2 items, so only one postage fee. I do think though, part payments should be available for every product you purchase, as it is tough nowadays making ends meet
Negative reviews
Just brought an opel phone for my 82 year old brother It was marketed as a good phone for seniors with big buttons etc It is an out of date piece of trash. It is not user friendly having to push two buttons just to try and open it .we tried numerous times and find he will give up before he even gets it open. This would be the worst phone I have… Read more
ever seen and to try and say its for seniors is dreadful I have brought many things from TVSN over the years and have never seen something as bad as this I know I didnt pay the earth for it but seriously marked for seniors is a disgrace
Be weary of TVSN ! They bombarding ADD and don’t take action on their actions! They nice only while selling their rubbish! If you make a complaint they’re very rude incompetents and liars! You can keep your rubbish I will never! Never buy anything from you!!!
Dear Mrs Falzon, I'm sorry to hear… Read more (+1 reply)
I placed an order online, made my payment and then requested address verification. I called to check on the statues of my order 2 weeks later. Then went on and on about the order has to wait for certification then when I said that if It doesn’t get processed I will cancel it. Then they came to conclusion that the order is cancel as they got no money. I would never go back again to them, worse customer service
Hello Nora, I'm sorry to hear that… Read more (+7 replies)
Recent reviews
If I could give them a minus 10 I would. I returned a Maruchi Chopper Blender kit in late November 2025. It was covered under a 2 year unconditional warranty. It took them a month to identify that it was a warranty issue and now another month for them to credit my paypal account. I am entitled to return postage refund too as this is a… Read more
warranty issue and not my fault. They keep insisting they can only refund on my credit card. I am legally entitled to a refund using the same payment method I used for purchase and I don't trust them with my credit card which is what they say they can refund to. I've made at least 10 calls to them asking for the problem to be communicated to me on email and they can't give me that either. It is now end of January 2026. So I've now lodged a complaint with NSW Fair Trading over this. I will never - EVER buy from TVSN again.
Dear Kylie, Thank you for your… Read more
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I was initially very excited to purchase the Dyson hair straightener through TVSN’s website last week. Unfortunately, this excitement quickly turned to disappointment after receiving a phone call from a representative advising that my order would not be released unless I provided a utility bill to verify my address. As a long-standing member who… Read more
has always paid for purchases without issue, I found this request unnecessary and intrusive for a standard retail transaction. I am not comfortable supplying additional personal documentation, and the experience left me feeling unfairly treated.
As a result, I cancelled my membership and proceeded to order directly from Dyson, where I received a better offer and encountered no such difficulties.
Unfortunately I did not accept a parcel from TVSN (Australia Post) on the 16/10/25 and was returned to TVSN and was delivered back to them on the 20/10/25 at 9.02am. I waited 2 weeks and sent an email with no response and rang the call centre and they advised I would have to wait 30 days which I did and today 21/11/25 rang the call centre and… Read more
they advised that TVSN will contact Australia Post to locate the parcel which in fact it has been delivered back to TVSN it is a complete mess yes I should of accepted it and paid to be returned, to go through the call centre is very hard they do not understand very sad to say yes it is convenient and frustrating.
I'm glad to say TVSN has rang me and given me my refund.
Placed an order for a coffee machine with a credit card that gets used on a daily basis for multiple uses and get told card is expired and declined. Account placed on hold, order cancelled! Used the same credit card to purchase the same coffee machine with another retailer with no problem. TVSN you are a dodgy company that cancels orders for no… Read more
reason and blames credit cards when they run out of stocking don't want to honour the order. DO NOT WASTE TIME WITH THIS DODGY COMPANY
I purchased a dress from TV.Sn i checked the tracking.It's gone from sydney to melbourne , where I live now it's on , it's way to perth , I called the call centre , and they are very unhelpful icouldn't understand them very well i have always supported tvsn because of australian jobs , but now i'm thinking twice about it
My last order was a Christmas present for my son, it turned up (delivered by Aramex) while I was out and my son took delivery of it. To my horror when I got home, it was sitting on my kitchen table, had not been wrapped, just had an address sticker on the front of the box. Was so angry, now no surprise for Christmas, contacted TVSN and really got… Read more
nowhere. Apparently they are disappointed I was annoyed, REALLY, how stupid are they? Have never received an order from anywhere that has not been wrapped, just so lazy and no customer service any more from this company.
no complaints about TVSN been a customer for years.i am however very unhappy that they have changed deliveries from AUSTPost.and now use Aramex.2deliveries from tvsn were left on my driveway Sat.11/10.very close to my unlocked front gate didn't see them until Sunday morn.how they were not stolen overnight is just good luck.courier only had to take… Read more
about 10steps to put on my verandah.i won't buy anything now until they resume deliveries with AUSTPOST
Be careful of so called natural stones from tvsn. Brought a square cut Citrine ring a few years ago. Looks gorgeous and today when I cleaned it under warm soapy water the backing has started to flack off. Now looks horrible, piece cheap clear glass that can see the flakey backing through. So disappointed. Will never ever buy anything from this lot again.
Tvsn are quite disorganised and fail to complete and deliver my order after waiting over 10 working days. Customer support fails to offer a reason for the delay. They take your money but fail to deliver. I suggest you shop somewhere else.
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Hello Kathryn, As per our… Read more