Couldn't update cart for bonus offer
When I tried adding a bonus item at a special price it said my item was successfully added. When I went to cart the item wasn't there. So I went back and added it again.still nothing. The other thing I'm angry about is the postage. You put two things in the cart you pay twice for postage. Absolute rip off. Would never buy anything from this place again
Nice jewellery but can be overpriced
The website can be difficult to filter ring sizes as only one size allowed during a search. The refunds can take a month for them to process as return parcel will only be picked up by them when cage is full with other peoples items too. A bit ridiculous. Otherwise they have nice products.
Do Not Recommend, Never buy from them!
I ordered a Dyson vacuum cleaner 2 months back, never received it due to their delivery issue with Australia post. It seems item was lost and they finally confirmed order is going to be cancelled. But they are still deducting money from my bank account for it!!! Because they didn’t receive the item back yet! Soooo poor customer management system. What this can be if it is not a robbery? Don’t trust them. Just go and buy directly from shops.
Great dual Rainwater shower & hand held shower with great features
Purchased the Pure Rain prestige plus shower head package with bonus 3pk of replaceable filters.
The product was shipped 24hours after order placed & delivered promptly & on time to my home in WA.
Best part of the Rainfall shower is not only how well it looks & its operation but how easy it was to install.
My wife loves the rainfall shower head for normal usage & the functionality of the handheld shower unit for ease of hair washing etc.
You can even purchase a variety of inline aroma sense filters lemon scented, rose, eucalyptus if you so wish.
Brought a 75inch Tv, not even 12 months old and it stops working. Call TVSN and get told to contact supplier. Do that and get a RA number for a full refund. Call TVSN and give them this number get told they will arrange pick up. Courier turns up no paper work no consignment note number and I refuse to let him take it as I have no proof it’s left my house. Call TVSN they say they will look in to it. After many calls and different stories and finally speaking to a manger this is arranged. Second Courier turns up won’t take it because of size. Cal...l TVSN again and get told they will get back to me. Nothing.... third courier turns up next day and takes tv. Called up Tv is back in warehouse told refund of $1399 will be done. Now 6 days on and many phone calls. Told all different stories. Even told it’s not there (check with courier company and yes they dropped it off) still no money in my account. TVSN says up to 30 days. ACCC SAYS no not on faulty items. So from Friday till Tuesday no manager working at all to speak to. Will never buy again and still waiting for MY money.
Virus rubbish is not an excuse to tell people they may have to wait a month for delivery
Absolutely crap service, have been waiting for two weeks for simple order to be delivered and told yesterday that I would have to wait a month before an enquiry could be lodge, worst excuse for customer care, will dispute and reverse payment, idiots
Fast delivery and response to queries / great deal!!
I was hesitant to order because of bad reviews but the bonus discs for breville peel & dice worth $150 was too hard to pass. I got my order after 7days which includes 4days of easter holiday. All in all I’m very happy.
Received second hand bedding
Sent a second hand reboxed supersleeper pro with previous owners handwritten return address to tvsn. Couldn't get another despatched, refund or speak to supervisor. Illegal and unhygienic. Platinum life customer.
New management lack customer insight
The biggest problem with TVSN is the changes made to the website and the app. Both are now clumsy and slow to navigate.. why change what was working. So many product changes all at once, and the loss of professional presenters, who obviously saw the writing on the wall. Too many jewellery shows at ridiculous prices, and super costly postage, payment plans and dreadful refund turnaround policies. I'm barely watch any more, I have bought very few products, if I can find on other sites, I do so. It's obvious TVSN has forgotten who has kept them on air for 24yrs.I don't tell anyone about the channel any more. Totally disgusted . I'd give no stars if possible.
- Verified customer
TVSN trusted shopping
I love TVSN. Their customer service people are Australian. They are so helpful and lovely to talk to. I have never had any issues. Because anything I do not like, I return on the 30 day money back guarantee and my money is returned. No problems.
I highly trust them. Recommend to everyone.
Never using again
I have been a loyal customer for 13 years
I have asked to have 1 item changed on order number 96832196
the emails in response are rote, I am disgusted
wont be using them again absolutely zero help concern or goodwill
as for the current presenters totally fake cant watch them but was still purchasing without
putting myself through excruciating non informative nonsense
PS The order was in progress at the time of my request... They could have
Changed item... Not willing to apply effort and customer care
- Verified customer
Shockers ! .. pathethic service on overpriced goods
As with many other recent reviews there customer service and payment admin is very bad .. products are highly overpriced
And most detail from presenters is embellished and inaccurate .. can do a lot better doing your own reviews and get far better pricing on line
After purchasing a Nikon P1000 Camera through TVSN and believing the presenters claim/ theatre that the cameras were at a rock bottom price, paying the Camera off I see it advertised $400 cheaper through TVSN with the same claim.
Expensive lesson learned. Customer care was contacted but that proved futile.
FYI: The ACCC and Consumer affairs directed me back to TVSN or Nikon which was also a waste of time.
Subsequently, I will never buy anything from these TV marketing channels again.
Wow platinum member for life and the 3 times in all my years I have had an issue it has been a shambles. Every time I just give up as there is no getting thru . The call centre is good but the management is atrocious. They have even overturned a decision once made by an empathetic operator. I am appalled! They have exclusive products but that’s it
Unfortunately my father has been taken in by buying products from your Channel.. Mostly I find products way too expensive.. Secondly a huge portion are cheaply made & overpriced so a double whammy for the poor consumer.. & Thirdly charging delivery on especially expensive items is Cheap, distasteful & classless .. eg $2,999 + $7.90 postage.. What, you aernt making enough money without absorbing post costs?
Two dresses same style different sizes
I bought two Naudic Trinity dresses tried one on it looked beautiful the other was a lovely print same style so I didn’t try it on and I threw away the invoice and size tab attached to the label. I Just went to put the dress on ( week later) I didn’t try on and it was a completely different size. I measured and it was 3 centimetres smaller across the bust and the waste. The Customer Service person wasn’t listening to what I was saying and asked questions for things I had already explained. Her tone left allot to be desired, she kept saying that...the next size down was 5 cm across the bust as if this cancelled out my concern and need to return. I suggested that it must have been sewn incorrectly then as both dresses had a medium label on them but one was smaller. I had to bring to her attention that I didn’t think she was being helpful. This resulted in her begrudgingly telling me what I had to do to return it and that it would be assessed before a refund was issued. I told her that if she had a dress the proper size I would gladly have it as I liked the style but she wasn’t helpful in that regard. Anyway after her smart allicky sing song “goodbye”, I have decided I won’t return it, I wouldn’t give them the satisfaction. TVSN your Customer Service staff need retraining, quickly!
Misleading presenters on TVSN
The Maestro Air, was sold as being so strong it made the presenters feel quite cold. The reality is its nothing more than a desk fan on wheels. The hi setting does not qualify as being hi in anybodys understanding. The medium and sleep setting sees the fan turn on and off to simulate a natural air flow. This is baloney, nature does not turn air flow on and off in this manner. I was gullible when I actually believed the TVSN presenters on this one.
- Verified customer
TVSN couriers TLD Logistics dreadful service and 1 month wait
Not good that I paid for a Laurastar and gift to finally after 3 emails and 3 phone calls and all the lies that they didn't know what date it left Syd to get to Perth it finally arrived 1 month later. The fact that they use a very cheap 3rd party carrier called TLD Logistics is showing they are cheap for a reason. The fact that you don't get any tracking what so ever but we did get a consignment note with a Number with the product. This docket stated Road Express but unless that driver did his ironing with my Laurastar for a week there is no excuse why a parcel from Syd to Perth should take a month. Terrible service, won't be buying from TVSN any large items ever again.
Questions & Answers
Hi, I wish to cancel my contract with Tvsn ? I will pay what is owing in a lump sum . Can I please do this as soon as possible ?
Paul C.TVSN (TV Shopping Network)
Please contact TVSN Customer Care on 13 23 10 to arrange final payment.
Hi TVSN just purchased some Parker & Morgan
aquaplush Pillows and could you tell me what size pillow cases fit this product as the standard pillow cases i have are a tad small regards Evelyn Wilson customer number 2284639
Paul C.TVSN (TV Shopping Network)
Thank you for your enquiry and apologies for the deay in getting back to you.
The dimensions of the Parker & Morgan pillow cases are 74cm x 48cm. The dimensions of the Parker & Morgan Aquaplush pillow are 60cm x 43cm.
The AquaPlush pillow however has a generous fill and some customers may find the case tight around the middle of the pillow at first. Over some time the fill in the pillow condenses a little and the pillow case will fit perfectly.
Please do not hesitate to contact TVSN Customer Care on 13 23 10 or via email at firstname.lastname@example.org.
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