TVSN (TV Shopping Network)

Since I wrote this the company has processed a refund so whilst it was stressful and I had to escalate the issue to a manager I am increasing my ratings on the company. If it was not for this experience I would have given them 5 stars as I have been a long time shopper with them (over 20 years) and this was the first time I have had a bad experience with them, generally their products are a high quality (5 stars) and their shipping is fast. - This next part was my original 1 star review and this 1 bracelet would get a 1 star for quality and t...

I have been purchasing from TVSN for years and have been very happy with the products and quality. I am surprised by the number of bad reviews, as I have never had a bad experience. I recently returned several items of clothing I bought in their sales ( didn't fit and one order was incorrect) and received the refunds within a week. I didn't receive refund for postage for the incorrect item TVSN sent so I called them. The operator was very helpful and confirmed as it was their error they would refund postage. Very happy with the service.

Bought a Crossray BBQ at a much lower price that all the competitor and it included a free rotisserie, delivery was only 7 days.

it has been 5 weeks and still no refund on a faulty skinn product.. i am disapointed to say the least ...i have been a good customer,,if i do not recieve a refund in the next week i will be contacting the accc

Was very happy looks lovely
It’s Delicate, but has stubstance
quality is Great
I didn’t want a heavy chain .. have them
I wanted something pretty and I got it .
Truly Happy

I bought a Dyson hair straightener the blue one in November
The sides of it is peeling and going on to my scalp
I called tvsn and told them my concern
All I got was send it back and we will review the problem
No concern about how I’m going to be able to straighten my hair
No indication on how long I herd to wait up get this rectified
No indication that they’re concerned that this product actually peels off and goes into my hair and scalp
Disgusted
I want a refund

We purchased a Blaupunkt 75in TV in Nov 2020 from TVSN. In February this year it started to play up and completely died. The warranty period was for 1 year. Manufacturers would not honour it but TVSN did and refunded the original cost of the TV

I was specifically looking fir a carpet cleaner to refresh my lounge & bedroom carpets. A friend had done all the research and Bissell came out on top. Wow TVSN had a special on aBissell Revolution PET and I jumped at the chance. I checked the price that it was offered at and the bonus Bissell stick vacuum cleaner. Website was easy to navigate. Delivery was up to (Covid) standard. It has been sooo wet ti try the carpet cleaner at present. The vacuum stick is abit heavy to handle not as little weight as the Dyson stick but battery lasts the full 9 rooms of carpet & tile. Am looking for fine weather to try out the original purchase.

Easy to place orders,prices reasonable,return are easy,refunds are promt,products are good quality, staff easy to talk too and helpful, always friendly

Hi Customers. I have psoriasis and am disabled. When I saw an ad on Facebook for the removal of warts, pimples and psoriasis I was very much interested and bought a parcel of Skincell products. The next day I looked for a tracking number,an email address or a phone number. There was no tracking number, The email address bounced and the phone number was invalid. The parcel arrived well overdue of the date stated, after trying out 1 of the 5 ampuls for 10 days with no result. With the parcel was another contact and I received a return form. Send...

Once again, useless item and very difficult return process for larger items!!
Dimplex pedestal fan arrived faulty. I couldn’t even switch it on. Phoned tvsn CS and she agreed it’s probably faulty. Explained the return process which required me to take it to my nearest post office , pay for return postage out of my pocket ( please note this is a BIG heavy box). TVSN will then assess it, and IF it’s faulty, return postage will be refunded and a replacement will be sent out.
Now, I’ve been through this process with tvsn a year ago. Last year afte...

I have been shopping with TVSN for over 12 years by now, mostly jewelry and my comments regarding my experience is as follows:
Customer care and the attitude of those employed in TVSN call centre has been declining for years
Mostly rude and unhelpful staff, can count on the fingers of one hand when I had a normal and respectful response.
Time TVSN takes to process refund is getting longer. After being delivered for refund items sit for weeks without being processed
Quality and taste of selected jewelry also show steady decline.
Affordability is not matched with quality and customer service.

I purchased a top from TVSN and it wasn’t suitable I sent it back with tracking number, tvsn received the item on the 12.04.2022 and are still taking payments from my PayPal account. I contacted tvsn by ph on the 24.04.2022 and the woman on the phone was quite rude and told me I haven’t received my refund because they haven’t opened my parcel yet … she hung up on me when I said she wasn’t helpful. I sent an email to tvsn showing my tracking number and payments order no ect, I was expecting the funds to be returned to me asap .. but no .. I will never deal with this company again

I purchased an invictus hand held vacuum cleaner and it won't stay charged for longer than a few seconds. I think the problem is the connection at the back of the unit is too loose. I tried to put an elastic band to keep the connector and vacuum together but this still doesn't work longer than a minute at the most. This was a really wanted product as I have two dogs and sometimes the hairs get everywhere. I am waiting for tvsn to reply. I didn't want to go through the hassle of returning it but its sooooooo frustrating. My advice is buy a Dyson I have two one for downstairs and one for upstairs.

Wore this white gold bangle for a week and this is what I sent back within 30 days. They’ve rejected the claim as I have worn it and no tags. GOLD can’t be worn without breaking apparently my problem not the fact they sell products that can’t be used for the purpose bought. A week and it snapped, did I say GOLD. Not glass, jade, string but gold. I expected gold to be durable as I’m sure most people would. So disappointed they don’t take any responsibility for the poor quality items they sell