Purchased a ring which within 3 weeks the rhodium plating was coming off so returned it as faulty. 2 emails unanswered and 4 calls to customer and noone can tell me where ring is. Keep being told it is being assessed and they will let me know. No ring and no refund. This has been going on for nearly a month.

Product never came! E-mails back and forth asking me to be patient and offered me a discount on next purchase. Once I stated I would report them they stopped answering me. They guaranteed a 3-7 day expedited shipping. I ordered on November 23, 2020 and still waiting for my order. Today is 1-22-2021. Beware!! Do not buy from this company!!! Can you say scam!!

Yes they have lots of products but customer service is getting your money quickly and that's it.Even if you return faulty product they don't want to pay postage,I had to really ask. The postage they charge is plain outrageous.Other companies do a lot better better deals.The presenters are allowed to say anything to sell a product ,they make a big deal about being Australian companies,BUT 95%is made in China,and expensive +postage.More competition is needed,something to keep them honest.ha.good luck.

I've been a TVSN Shopper for many years now and love the wide variety of product. The skin products are the best I have ever found and used. Just recently I had a problem with one of my orders and rang Customer Service. Tom was amazing, nothing short of professional service and I can't thank you enough for the quick response and how it was fixed. I shop around but always come back to TVSN, love the informative presentations and the value for money is fantastic, especially with their daily offers and product of the months. Thanks again TVSN :)

I know this subject has been raised before regarding TVSN ripping off customers with double up postage charges. I placed an order recently for two items & they arrived in an acceptable time frame BUT the items arrived in the same box & I was charged separate postage for each. $13.80 in total instead of $6.90. How do TVSN justify their postage charges. Many online companies give free postage on orders over a certain amount. This order was just under $300.00 & double postage. Not happy!!

I’ve only ever bought jewellery. I have to say if you like semi precious gem stones you won’t ever see in shopping centres and at reasonable price this is the place to shop. Most retail diamonds are a rip off and tvsn is no different. However if you want a rarer gem stone you won’t find in stores tvsn is great they provide a lot of variety. More collectors pieces then the mass manufactured rubbish from retail stores.

I received my fragrance box of loccitane, only half the items were in the box! Paper crumpled around 2 remaining items, so disappointed, tvsn need to clean their act up and see what's going on in the warehouse, really really slack, you have slack people working for you tvsn clean it up! I paid good money for missing items!

I purchased a Mystique massage chair through TVSN, the first chair was faulty and made loud grinding noises. They replaced with a second chair, this also is making similar noises, the problem now is that it is several years old and now has an error message and is not working correctly. I contacted TVSN and they are not interested in helping solve the problem at all. They carry no spare parts and do not have any service agents to repair the chair, do NOT purchase anything from this company if you think it may require after-sales service especially once the one-year warranty is finished. Their lack of service sucks!

We purchased a 65 inch Philips TV from TVSN. The purchase process was quick and easy postage was fairly priced and extremely quick. When the TV arrived it had a tiny bug between the display panel and the front glass panel. We lodged a warranty claim with them but Philips rejected it. We escalated the claim back to TVSN who agreed to have it returned at their expense and gave us a full refund! Staff was always friendly and helpful. Highly recommend TVSN and AVOID buying a new Phillips TV! Poor design!

I have ordered many items from TVSN, if I don't like what I order I return it and have always received a refund within about 4 weeks. I have found most jewellery items better quality than jewellery in retail land. Clothes and shoes are often brands found in upmarket department stores with similar pricing. Its nice to see clothes and shoes modelled rather than guess from a photo on an online shop. Only thing I have had to get used to is jewellery items often look larger on screen but measurements are always given.I like the presenters.

TVSN's refund times are the slowest I have ever experienced for on-line stores. It's been nearly a month since I returned an item. I enquired about my return and they said it hadn't been received. I had to waste my time enquiring with Australia Post who confirmed it had been delivered. I was then told by TVSN that it could still take up to a month before my refund is processed. What a joke!

Beware of trying to get a refund from this company under your Consumer Rights under Australian Law for a faulty product if their 30 day money back has expired. It's virtually impossible unless you persevere and fight for your rights!

Tried to by $400.00 Skinn products, just wasted 30 minutes of my life due to the poor website. Then ring customer DONT care line. She couldn't care less either. So I didn't bother wasting my money on such a shocking service