TVSN Homeshopping Network is Disgraceful, Items being Sold are Markedup Prices, then from Retail Stores
Very Dissatisfied with the Products Brought, they Claim Only Available to them or by TVSN, when in Fact Retail Stores have the Same Products, without the Markups, and,Delivery Costs Involved, Various Items brought from them From LED TV's to DSLR Digital Camera's, to Kitchenware
Return and refund under 2 yr warranty
I bought a tefal steam iron from Tvsn in 2017, only used a few times, wasn’t impressed with it, and as had passed 30 day money back guarantee time, I just left in cupboard and bought a cheap iron. I was very sick and didn’t actually realise there was a manufactures 2 yr warranty, so went contacted tefal, who referred me to a repairer. The item had been discontinued and couldn’t be repaired, so I was advised to return to Tvsn, which I did.
Tvsn returned to me, saying”the item shows signs of wear, and contact tefal.
I contacted Tefal, they said T...
Excellent Choice of Product and Service
Have been shopping with TVSN since 2004. Excellent range of everyday and specialty items. Have had no problems returning products. The 30-day money back guarantee on all products is a huge plus. No hesitation in recommending.
On tues night, 24/09/19 TVSN were advertising a 65" tv for sale at$999. This was at 8.00pm wst. After trying for over 20 mins to phone and/or contact their website we found out that it was a pre recorded event that happened on the previous Sat night and that hey had sold out that night.
Seems very fraudulent to advertise for sale something that you haven't got.
My lack of trust in TVSN has not improved.
JUST DON'T HAVE A PROBLEM
I am giving them a 1 star rating because of my recent problems. If I was doing this 2 months ago, I would have given them a 4 star rating.
I have been a satisfied TVSN customer for a few years now so I don't understand why I am having such a difficult time remaining a TVSN customer.
For 5-6 weeks now I have been unable to access my online TVSN account or make an online order. I have reported this twice to the call centre. The first time she said she would refer it to their IT people who would be in touch. I didn't hear anything further. Th...
Things Have Changed....
Have been purchasing items from TVSN from the time they started c.1996.
Have found that the range of items has completely changed... sometimes when I look through the monthly time listings it seems like shopping in an Asian market. Most of the products they have now are of no interest to me.
These days I only purchase items that seem to be of value to me - eg in July 2019 I purchased the Ninja Foodi Multi Cooker from a major store for $329 as the price difference was around $50 less than TVSN and included free delivery. Also purchased a S...amsung 65 inch TV a year ago from TVSN - cost with TVSN around $2,000, the following month it was listed at a major store for $1,500. Will never purchase anything of this nature with them again - even with free shipping. To date, I have never had any refund issues. However, I find it annoying that it can cost me $30+ minimum at Australia Post to return shoes. If an item is not suitable, the return cost does not justify the purchase price. Always tune into watch [name removed] from YBF - she is very entertaining and and a delight to watch - even if you do not purchase anything. Plus her items do not appear to be a rip off with cost compared to some of the other "beauty" products repeatedly offered on TVSN. One last question" What happened with [name removed] and Philips??? She was an asset to Philips and delight to watch. The new Philips representative on TVSN does not have the same personality and tries too hard to be a celebrity with her weird comments.
Postage rip off
Bought a few items from this mob and have had to return one called oven wave. Was nothing like what was presented so have to send back. Postage cost me $11.00 rang to ask to be reimbursed. Was told I can have a voucher for my next purchase. Never buying from this mob again so out of pocket. Post office said this was the worst mob for this. Beware.
I have been shopping with TVSN for 20 years and hand on heart have never ever had a problem! Customer care with TVSN is absolutely faultless...they really care! Products are researched and backed up by the company.
Their 30 day money back guarantee is great.
You receive vouchers etc etc!
Love love love TVSN!
Appalling customer servic
I purchased 12 bottles of Flora probiotic.
I paid $29.81 for delivery.
The transport company tvsn uses for this item is FASTWAY COURIERS. They attempted delivery at 8.15 am . I contacted them to arrange another delivery time. They refused to schedule another delivery . I was told I had to do online or collect heavy box from a collection point. The email address I was given kept bouncing back. I called tvsn to reschedule delivery twice.I asked to speak to management. After being placed on hold for a few minutes, I was told that since they attemp...
I purchased the sleep inner beauty support and the turmeric was so strong and hard to drink , I had the right dose and it burnt my stomach so badly that I had to go to the drs and now it’s to late to return the product for a refund .The worse part being it was meant to help you sleep and it had no effect at all. Last time I’ll be buying anything like that in the future.
I am a new TVSN junkie..... I made my first purchase last week and BAM it is here already.... Product lived up to my expectations. The range of products are not all to my liking - a little old fashioned I think but when I found what I was looking for I was happy.
The reviewer stated that an incentive was offered for this review
- Verified customer
Love this shopping channel
I just love shopping on this site. There is a huge selection of products and they offer a interest free payment plan over a couple of months depending on the purchase price. It's great being able to watch a show live before purchasing a product.
Too slow to process refunds.
Quality is uneven, some products are excellent, others cheap and nasty. Quality control needs to improve.
My real problem is the very, very slow refunds . I would guess they keep my money in coffers to collect interest or aid cashflow. Whatever the reason, it seems to be a policy to pay refunds as slowly as possible. Also loathe new site, no meaningful response to feedback. So sorry to loose Niki V. Happy to find Justine and Carla and Niki on new channel.
TVSN is obviously worried
Obviously TVSN are worried with the new 'openshop' opening today. With Justine, Nikki and carla as presenters
Cant believe how many times today tvsn presenters have thanked loyal customers, how they have been on air for almost 24 years, extra loyalty points etc etc.its just too late!
Sorry too late for me, i have been a customer for over 20 years but cant believe how bad the channel is now especially with P&H charges.
I have saved so much money buying elsewhere withe free P&H and afterpay is fantastic, both of which the new channel has
Worst company ever don’t buy from them
Worst customer service taken extra payments out of my account tried to call multiple times asked to speak with a manager they have refused to let me would not recommend them to anyone
I had made an arrangement to have two payments taken out one for $74.74 and another for $100 they took the full $174.74 and are still saying I owe the $100 and keep trying to take payments out of my account adding $4.95 dishonour fee to each attempt when it has been paid in full so so disappointed will be making a formal complaint with the ombudsman as their customer service is disgusting and dishonest they don’t listen to you speak over top of you and hang up on you so frustrating
- Verified customer
I was an enthusiastic TVSN customer until recently and I have now given up on trying to get any customer service out of them.
Any enquiry or complaint emails go unanswered, until prompted, and then the standard answer to an email is to contact the call centre since they are "open 24/7". Well if I wanted to talk to someone on the phone I would have done so in the first place. In these days of online shopping, email correspondence and customer contact should be fast and efficient. Also postage costs have always been exorbitant but now they are ...just an insult. There is no longer any postage discount on multiple orders and this change was phased in in a very sneaky way. When I emailed to ask about this there was no honest response to my question, just the standard.....call us 24/7! Questions about products that are on air .....no useful response even with repeated emails. Asking where my money is after a return.... tried to tell me my item wasn't sent back within 30 days. It was, they just hadn't bothered to process it. The app also continually drops out so the only reliable way to order is on PC. Not good enough. There are plenty of other online shopping experiences that offer exemplary customer service and while sadly there are still a handful of brands on TVSN that I would be interested in, I just won't bother anymore.
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Questions & Answers
do I get a recipe book with my Cook4me+
Paul C.TVSN (TV Shopping Network)
The Tefal Cook4Me+ comes with 150 in built recipes. On the TVSN website against the Cook4Me+ product number (104136) if you access the recipe tab further information is available to create delicious meals.
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