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TVSN (TV Shopping Network)

TVSN (TV Shopping Network)

2.4 from 397 reviews

Reviews

(82)
(31)
(36)
(53)
(195)
  • Product Quality
    2.6 (53)
  • Return Claim MadeYes (18) · No (77)
  • Shipping
    2.2 (45)
  • Warranty Claim MadeYes (8) · No (81)

Put account on hold for no reason, inflexible and not recommended

published

Account put on hold for no reason, unable to orderI - platinum for life, time to close account
You can order Skinn direct USA and C Oates direct just frustration and incompetence

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
2 comments
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
Mister P.
Mister P.

Try notifying people in writing or email if there is an account issue, nothing is owing so I am guessing its address, not wasting more of my time on tvsn

dichotomy

dichotomyGippsland, VIC

  • 3 reviews

New management lack customer insight

published

The biggest problem with TVSN is the changes made to the website and the app. Both are now clumsy and slow to navigate.. why change what was working. So many product changes all at once, and the loss of professional presenters, who obviously saw the writing on the wall. Too many jewellery shows at ridiculous prices, and super costly postage, payment plans and dreadful refund turnaround policies. I'm barely watch any more, I have bought very few products, if I can find on other sites, I do so. It's obvious TVSN has forgotten who has kept them on air for 24yrs.I don't tell anyone about the channel any more. Totally disgusted . I'd give no stars if possible.

Return Claim MadeNo
Warranty Claim MadeNo
  • Verified customer

TVSN trusted shopping

published

I love TVSN. Their customer service people are Australian. They are so helpful and lovely to talk to. I have never had any issues. Because anything I do not like, I return on the 30 day money back guarantee and my money is returned. No problems.
I highly trust them. Recommend to everyone.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
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Never using again

published

I have been a loyal customer for 13 years
I have asked to have 1 item changed on order number 96832196
the emails in response are rote, I am disgusted
wont be using them again absolutely zero help concern or goodwill
as for the current presenters totally fake cant watch them but was still purchasing without
putting myself through excruciating non informative nonsense

Cheryl Menagh
PS The order was in progress at the time of my request... They could have
Changed item... Not willing to apply effort and customer care

Warranty Claim MadeNo
Andrew

AndrewDarling Downs, QLD

  • 12 reviews
  • Verified customer

Shockers ! .. pathethic service on overpriced goods

published

As with many other recent reviews there customer service and payment admin is very bad .. products are highly overpriced
And most detail from presenters is embellished and inaccurate .. can do a lot better doing your own reviews and get far better pricing on line

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
James B

James B

  • 2 reviews

Never again

published

After purchasing a Nikon P1000 Camera through TVSN and believing the presenters claim/ theatre that the cameras were at a rock bottom price, paying the Camera off I see it advertised $400 cheaper through TVSN with the same claim.
Expensive lesson learned. Customer care was contacted but that proved futile.
FYI: The ACCC and Consumer affairs directed me back to TVSN or Nikon which was also a waste of time.
Subsequently, I will never buy anything from these TV marketing channels again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
Vonny

VonnySydney, NSW

Disbelief

published

Wow platinum member for life and the 3 times in all my years I have had an issue it has been a shambles. Every time I just give up as there is no getting thru . The call centre is good but the management is atrocious. They have even overturned a decision once made by an empathetic operator. I am appalled! They have exclusive products but that’s it

Return Claim MadeYes
Linda

LindaGreater Melbourne (Outer), VIC

TVSN Show

published

Unfortunately my father has been taken in by buying products from your Channel.. Mostly I find products way too expensive.. Secondly a huge portion are cheaply made & overpriced so a double whammy for the poor consumer.. & Thirdly charging delivery on especially expensive items is Cheap, distasteful & classless .. eg $2,999 + $7.90 postage.. What, you aernt making enough money without absorbing post costs?

Return Claim MadeNo
Warranty Claim MadeNo
meg

megSouth Australia

  • 3 reviews

Faulty Product

published

Paid $99.95 for Gold Shoes. 3 months gold started coming off. Told was excessive wear. I probably wore 10 days all up. Soles were 'dirty'. Not original Condition. No refund

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
meg
meg

I have since been contacted by TVSN and the issue has been resolved to my satisfaction. Thanks TVSN for your quick response. Its a pity I had to go public before the issue was sorted.

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Vespa Chic

Vespa ChicPerth, WA

Two dresses same style different sizes

published
Return Claim MadeYes
Warranty Claim MadeNo
Meme

Meme

  • 3 reviews

Misleading presenters on TVSN

published

The Maestro Air, was sold as being so strong it made the presenters feel quite cold. The reality is its nothing more than a desk fan on wheels. The hi setting does not qualify as being hi in anybodys understanding. The medium and sleep setting sees the fan turn on and off to simulate a natural air flow. This is baloney, nature does not turn air flow on and off in this manner. I was gullible when I actually believed the TVSN presenters on this one.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)
Angry Cat

Angry CatPerth, WA

  • 12 reviews
  • Verified customer

TVSN couriers TLD Logistics dreadful service and 1 month wait

published

Not good that I paid for a Laurastar and gift to finally after 3 emails and 3 phone calls and all the lies that they didn't know what date it left Syd to get to Perth it finally arrived 1 month later. The fact that they use a very cheap 3rd party carrier called TLD Logistics is showing they are cheap for a reason. The fact that you don't get any tracking what so ever but we did get a consignment note with a Number with the product. This docket stated Road Express but unless that driver did his ironing with my Laurastar for a week there is no excuse why a parcel from Syd to Perth should take a month. Terrible service, won't be buying from TVSN any large items ever again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
LUEY

LUEYSydney, NSW

  • 2 reviews

NOT HELPFUL

published

Booked a package tour through TVSN and once paid in full they were no longer helpful. When calling TVSN they would not listen and went straight into making assumptions, providing information that was useless for my enquiry, and then asked what my question was at the end of the call. When emailing, they would say in one email we need to deal with TVSN and then once we respond they say we need to deal with the tour group. Based on phone and email conversations it is clear they do not want to help, only take money

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Notahappyhood

NotahappyhoodSouthwest, VIC

  • 2 reviews

Very slow to deal with issues

published

I've brought a fair from tvsn mostly good experiences until now and buy skinn products from them which I love. My last order was misdelivered by Australia post who emailed admitting fault as they couldnt retrieve my parcel from the thieves who kept it. Tvsn are very slow to refund me or replace items even though they can claim costs back from aust post. To me it should be simple, I know it isn't tvsn fault but it sure ain't mine and still waiting on them to get back to me on what they intend to do. If I don't hear by end of week I will dispute transaction with credit card.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
richyb

richybMetropolitan Adelaide, SA

  • 3 reviews

Bose soundbar show. on today's tvsn show.

published

The presenters go on about all the features and why you should throw out all your old stereo equipment and buy this Bose product, the whole show, i watched it for well over half an hour and not one mention was made about the physical hard wired connections on the rear of the unit.

Return Claim MadeNo
Warranty Claim MadeNo
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miranda k.

miranda k.Illawarra, NSW

  • 14 reviews

Rip off

published

Watch out buying from this mob. Sure I was sent an inferior product to what they advertise. Spent 999 on tv watching tonight same show different tv. Absolute ripe off

Product Quality
Shipping
MONTROSE

MONTROSESouth East Queensland, QLD

  • 7 reviews
  • 2 likes

Excessive postal charges....

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Angela D

Angela DSydney Surrounds, NSW

Skinn resurfacing pads

published

I fell in love with Dimitri and trusted his words. Ordered non negotiable resurfacing pads and couldn’t believe the results!!! My face and neck have never been so smooth and healthy !! Thank you Demitri xxxxxxxx

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Pommie

Pommie

  • 2 reviews

EcoPot Sorry not to advertisement

published

The ECO Pot, for singles, live alone, etc, is RUBBISH its nothing more than a mini rice cooker and you can't do that in it with a meal. Waste of $$ and have not even used it, just read book! Seriously!

Return Claim MadeNo
Warranty Claim MadeNo

Horrendous Postage Costs Spoil Purchasing Experience

published

Have always been satisfied with products purchased from TVSN and the manner of their delivery; however I must take issue with the exorbitant postage costs. I feel these costs could well preclude purchasing by some people, which is a shame. The extreme postage costs cannot surely be justified and is to be hoped they can be reviewed in 2020 to reflect a fairer and more honest deal for customers.

Return Claim MadeNo
Page 1 of 20

Questions & Answers

Amanda C.

Amanda C.asked

I would like to cancel a purchase from TVSN I ordered a Nokia phone

2 answers
dichotomy
dichotomy

Good luck with that Amanda. You need to call customer service asap after ordering. Most times you can't get thru quickly enough and will be told order has been dispatched. Once that happens the only way is to not sign for your delivery, tell courier you are not accepting it. If left unsigned as whats happening now by Aus Post, don't open it, return to PO and request return for free. Refunds take FOREVER, so make sure be you order again that you are ABSOLUTELY SURE. Good luck.

TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)

Hi Amanda

Please contact TVSN Custome Care on 13 23 10 and request the order to be cancelled.

Regards
Paul

shirleycameron.

shirleycameron.asked

What on earth is this woman doing cooking on TVSN without a mask on, so bad, please explain.

2 answers
dichotomy
dichotomy

Wouldn't worry about it. The food cooked on shows is given to staff if they are game enough to eat it at this time!!

TVSN (TV Shopping Network)
Paul C.TVSN (TV Shopping Network)

Hi Shirley

Thank you for your feedback.

I can advise the food prepared as part of the presentation is not consumed by staff or anyone else for that matter. This requirement is part of our internal processes and procedures and is strictly adhered to.

Kind Regards
Paul

julia

juliaasked

hello tvsn after reading all this negative stuff i am really worried about my black diamond bracelet i got from you some years ago and i would like to know if it was really worth the price i paid i cant remember how much i paid for it but it was in the thousands i remember that it was untreated but now i see that the paper work said it was treated after all so paul please dont tell me ive been duped kind regards from 2255173

2 answers
Crystal Moon
Crystal Moon

Hi Julia ... Take your bracelet to your reputable Jeweller and have it assessed and valued. I don't think TVSN will help you now that they have your payment. I will be surprised if they do. Best to buy local from Jewellery businesses that have been recommended, ask your friends and family to help you find a reputable professional. xxx

Crystal Moon
Crystal Moon

This poor lady left a review. I fear this is their overall attitude to customers once they have their money:

"I had been a customer for many years, but after a refusal to refund me for a broken necklace I closed my account yesterday.

My husband bought me a 9ct gold necklace for our 20th wedding anniversary. I only wore it 5 times before it broke. I emailed customer service and they told me to return it - so I did.

The returns department flat out refused to refund me (or even credit my account) because I had worn it and they are sending it back to me. I would expect it to last longer than 5 wears TVSN. Jeweller can't fix it due to the rope design (I already checked before sending it back). So happy 20th wedding anniversary to me. All I have to show is a broken necklace which is only good for scrap.

This is not the first piece of jewellery that has broken. I have had sterling silver items which I didn't return. I chose to return this one due to the cost and sentimental value.

So good bye TVSN. This decision coupled with the outrageous change to the postage you charge has lost you a customer."

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