Tyro

Do not go to any place using this system, they CHARGE THE CUSTOMER for the privilege of paying with a card. Not on at all. Check prices at point of sale.. no stars for tyro.

Worst payment device ever, long phone wait times, continued problems – Allied health practice. 1, they sent the normal shop version of the payment machine so could not do health funds etc. 2,Takes 45-60min on hold before getting a person to help each time so prob 10hrs on hold so far in total. 3, new machine came - correct one but it would not take eftpos from phones, cards were good but all attempts with several… Read more

apple and android phones failed. 4, Another new machine came, again it is not able to do health (medicare, health funds...). How st^pid and careless can a company be. This has cost me client goodwill, I have lost payments as I cannot make claims and my admin person has used about 20 hours on this. Avoid like the plague!

Terrible service Their hands are tied to provide an optimal business service. For months, I have been going back and forward trying to change bank account details due to previous signatories or account holders leaving the practice. Despite dealing… Read more

with 2 or 3 representatives the entire time, 'regulations' dictate to protect me but instead I'm wasting hours trying to receive my money in the right accounts. Avoid if you are not tired to them. Medical Specialist provider

Have recently used Tyro since moving from another provider , very good very quick and there support is super efficient and very quick to reply. they also have many functions to help grow your brand only need to ask. Show reply

Good Product - Service very average – Tyro GO app is great for our business - Portal is good Getting through to support has been challenge especially to add additional sites - sales people not responsive once they have got the sale ....Good product though - after sales service very average - use chat if you need to - you don't have to wait on the phone for 20 - 30 minutes Show details ·  1

good service – tyro has helped me for many years with a terminal & then using the tyro bank to speed up money processing i would dearly like to purchase a replacement unit rather than an ongoing rental with the demise of the telstra network & an up grade required sooner or later Show 7 replies

Terrible experience with Tyro trying to close my Merchant ID after quitting my job in that location. They seem to deliberately make it difficult to do so, and I have been charged ongoing monthly Tyro fees despite not having worked at this location for more than 2 months. Despite two phone calls with the company requesting that my account be… Read more

disabled and for me to not be charged any additional fees, I received ANOTHER invoice for September. Emails don't seem to get responded to, so this leaves me with no choice but to write a review here.

With held thousands of dollars of my money because of an error with them being able to withdraw less than $200 worth of their fees. Sent me a form to correct the bank account details then told me they couldn’t process it because it was the wrong form. Don’t even sign on with them. Terrible terrible service.

Our experience with Tyro has been so bad we have changed to another provider. We were given different information from almost everyone we spoke to, before we applied, during the application process and afterwards. Your staff did not get back to us, and/or did not fix issues we had. Your application process was a nightmare. We did not… Read more

finish and commit our organisation to you before we decided to go elsewhere, where we have been happy. If we could have given you zero stars we would have.

This business is so bad. Their machine's break down and you have to wait for 5 days for a old machine that has been laying around their office. This is not good when your trying to run a business. This is the second time this has happened. Tyro replace your machine with a old machine not new. They don't send tracking details. If can use someone else I will be....................................:(

DO NOT USE TYRO – Their payment terminal has been a whole world of pain. Constantly getting disconnected. Needs to be rebooted constantly. We lose payments and customers. The cafe/fast food sector is barely hanging on as it is; we have no chance with a millstone like Tyro hanging around our necks. And of course, they never fail to charge us hundreds of dollars a month despite the losses we make because their stupid terminal won’t take payments.

A ROYAL RORT! – How dare you B&S$%DS charge people for using their debit cards!!!! The Government is also disgusted with this criminal practice. Tyro is a parasite, nickel and diming Australians penny by penny to make its billions in theft-driven profits. Will be writing to my MP about shutting down this criminal operation. My invoice doesn't even show the… Read more

surcharge added. It only shows in my bank's app as money debited from my account, and I had to call the business to ascertain who charged it!!! It's all being done so surreptitiously because they know it's an ugly way to do business.

The business suggested that at the time of purchase to pay via BSB Bank Transfer to avoid the unwarranted surcharges. Will be doing that from now on, and recommending everyone pays this way whenever possible to do the dirty back on these thieves!

Don't Care and Don't Want To Know – Reported a merchant using Tyro and were excessively applying surcharges of 2% and not even displaying any notice about surcharges Tyro didn't want to know..They said to take it up with the merchant. Even though this on breach of their own terms and conditions.

Non existent customer service – I can NEVER get through. Even same day service is impossible. The hold message gives you the option to press 1 for a return call but you press 1 and it does nothing. They have non existent customer service which is shocking for the fees they charge.

NEW TYRO PRO TERMINAL TERRIBLE – Updraded to Tyro Pro. WORST mistake ever, it is so delayed and drops out when serving customers. It times out and when I called Tyson their response was that it could be your internet provider even though my internet is lightening speed so they sent out another terminal with the same issue. What a disgrace , being back the original terminal.

Poor customer serviced, not Australia based. No resolution of our complaint – After provisional approval, American Express approval and the machines being shipped, we were sent an email Tyro had withdrawn, without reason our service. We were with our previous company without a problem for over 9 years, we only applied with Tyro as a client of ours recommended them for the connected banking services. After many overseas call… Read more

centre sessions we were promised we wouldnt hear from them again. We still have Star Track trying to deliver the machine and American Express calling to connect our service. Not transparent in the fact local call centres are not used for complaint issues. Our company will gladly not recommend these disorganised and difficult to deal with people.

Horrible expreience – Terminated Tyro in May. Have been exasperated in trying to do the right thing and return Eftpos machine . Hours! have been wasted on this simple task. Meanwhile Tyro charges me $42.90 per month. I have multiple emails and I would say 6 lengthy phone calls.

Just awful – Worst experience ever. I explained numerous times it was to be used as a "Pop Up" shop. I didn't get the authorisation until one month after I closed the shop.

unhappy first time user – took a payment on the 9th june and still no money in my bank account, not sure if i actually believe it went thru, although it said approved

Third class service – Pathetic ,awful service. Extremely long waiting time on phone to get connected. Poorly trained staff .with bad communication skills Please stay way from tyro

DO NOT USE THIS COMPANY! – Customer Service is woeful!. On hold for over an hour (tying up one of our business lines, hence limiting our trading). They offer a call you back but they don't respond in a timely manner - forcing you to stay on hold to get something resolved. When you do get through, the staff are nice but not empowered to help. Tyro's claim to be cheaper… Read more

isn't true. My fees have increased since moving from a big 4 provider.

Plus they are slow to settle!, I am calling today to chase three days settlements.

I will be switching ... and I hope this review saves you from ever enduring this company

Don’t do it!!!! – Worst customer service in history of customer service or support! We have an issue with our terminal. Power cord frayed and broken. So far it’s been 17 days and we don’t have a replacement that has been promised over a dozen times! Apparently “they don’t use express couriers” or express post, nor can you pick one up from anywhere or buy one… Read more

anywhere! We have a small family business and we have lost a significant amount of business and all we get when we call is “sorry you feel that way” “nothing we can do to make the delivery faster” “sorry supervisors don’t take calls” We bought a tile trying to hobble through but that drops out every 3rd transaction and needs to be reset. Customers get sick of waiting and leave. Understandable so now our business is getting bad reviews and complaints even though we have spend over 20 hours on the phone BEGGING for a solution. They can not explain why it takes over 2 weeks to send out a cord, only explanation is “someone made a mistake” but we’ve spoken to no less than 10 people so at least 10 people effed up! No customer can believe in 2024 a simple eftpos terminal can’t be fixed or replaced in over 2 weeks! It makes our business look unprofessional. They have offered to refund us for the rental on the terminal that doesn’t work. most idiotic thing I’ve ever heard in my life. Gee thanks?

No problems until you have a problem – No problems until you have a problem! Expect to be on hold for up to an hour and a half waiting for customer service . It's absolutely ridiculous expecting customers to wait that long for assistance. We have recently opened a new clinic and it has taken nearly 6 weeks to set up a new machine there - and we are still waiting! The initially sent us the wrong machine which delayed the process even longer. Show details

Poor customer service and slow response times – We used Tyro for about a year. We were let down by the lack of customer service. I note it often takes them 10 days to respond, if they respond at all. We cancelled and went to a new supplier. That process is terrible too. They despatch a satchel to return the devices, the satchel took 6 days to arrive but they start harassing you for the… Read more

devices before the satchel even turns up. The day the satchel arrived we boxed up and returned the devices, they were delivered according to the tracking, but their automated system keeps harassing us. And every time we try and contact customer service they don't respond. They have a very poorly run back-end (which is why we cancelled) and no customer service.

Customer service and ease of use – Tyro is very hard to get hold of when information and advice is needed. Limited information available online. Terrible customer service.