Complete system breakdown for days. Businesses left in the cold, no EFTPOS payments
TYRO prides itself about being independent from the banks and I am with their EFTPOS machine and merchant services now since 3 months. It is not cheaper than the banks, but I thought it would be good to support a smaller company. It have been a difficult 3 months. Apart from the fact that they are even more bureaucratic than the large bank in setting up a merchant account, which took ages, their EFTPOS services broke down on 6 January 2021, and all they can offer is soon to pick up the EFTPOS machines, repair them in 2-4 days (depending on wher...e the business is this can take longer), and then return the machine. There will be no replacement machine given in the meantime. This means businesses can not take any money from customers in any electronic way. Imagine having a coffee shop and depending on TYRO. This has never happened to any of the larger banks and shows just that TYRO is not up to their standards. Many businessses will loose out on so much money with angry customers who will never return to buy their coffee there. Please think twice before making your business income income dependent on TYRO.
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