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UBank

UBank

1.8 from 168 reviews

Reviews

1.8

168 reviews
5
(20)
4
(7)
3
(8)
2
(22)
1
(111)
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Scott Family

Scott Family

  • 2 reviews

Avoid as if your life depended on it

published

I was a customer for less than 24 hours. They couldn’t work out how to open a joint savings account for my wife and I. The online system set me up as a single account holder even though a link was sent to my wife to complete her side of the application. The guy on the phone spent an hour with me to achieve nothing. I closed my account straight away. Talked over me , made excuses, then he hung up on me. I thought I was being pranked it was so bad. Imagine if they were trying to set up a home loan!

Customer Service
TopicNew Account
Mat

MatMid West, WA

  • 3 reviews

ZERO STARS

published
Transparency
Customer Service
TopicGeneral Transactions
Ernesto L.

Ernesto L.

  • 2 reviews

The worst bank I’ve used so far

published
Transparency
Customer Service
TopicGeneral Transactions
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Katawarry

KatawarryCentral Highlands and Goldfields, VIC

Worst bank on earth!!! No regard for customers health and wellbeing during a crisis!

published
Transparency
Customer Service
TopicGeneral Transactions
Unhappy customer

Unhappy customerGreater Melbourne (Outer), VIC

Terrible customer service and process. The most inconvenient banking ever

published
TopicGeneral Transactions
R Bee

R BeeGreater Melbourne (Inner), VIC

  • 4 reviews

Don't be fooled! Just collecting your data.

published

Terrible excuse for a bank. Attracted to low home loan rate. Fill in all the questionnaires stupidly giving them all my personal info. Am told I will receive a call on Monday...Monday comes I get an email saying the person who was supposed to call me is off sick(!?) and they will call me on Wednesday. Do you only have one loan assessor in the office? Anyway after that I just never heard back. So pretty much was scammed for data. Waste of time.

Transparency
Customer Service
TopicLoan Application
Displayname

DisplaynamePerth, WA

  • 3 reviews

terrible customer service

published

Do not use ubank if you have a family member that has an account with them that is gonna die anytime soon. They make things so difficult to process and takes months to sort out.

Evan K.

Evan K.Sydney, NSW

Good rates but little more effort is required on customers part

published

Currently going through the process of a loan refinance.
The process is probably taking a little longer than expected.
Communication could be improved, some departments don't answer your email when responding to them however follow up phone call and/or replying to all CC'd departments can get you answers.

Probably one of the best interest rates out there which is why you can expect putting in a little more effort through the process compared to more expensive lenders.

Transparency
Customer Service
TopicLoan Application

How do I give 0 stars?

published
Transparency
Customer Service
TopicLoan Application
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Maggie

MaggiePerth, WA

  • 2 reviews

Ubank is brilliant! Recommended for sure

published

I want to refinance my home loan. Ubank offers nice interest rate, that is the main reason I want to give it try. after quick online questionnaires from UBank, I got an appointment time with a home loan specialist by email. It’s efficient, clear and professional! I like the way they dealing the application, that’s very different from the traditional home loan application. It is worth with your time. You got a nice frame where you stand for. I am quit happy!

Transparency
Customer Service
TopicLoan Application
Petr Havelka

Petr HavelkaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Simply TERRIBLE

published

"Sorry, Internet Banking is temporarily unavailable.", that's what I'm seeing 95% of the time when I try to log into the internet banking. No thank you, have make a switch to other bank. Not worth the hassle!!!

Absolute rubbish

published

Had a loan application going for 6 months that is simple and low risk: 40% lvr, with stable job and high pay, yet each minor question/request raised had taken months of follow up to get them to respond, then ignored again. Don't bother.

Transparency
Customer Service
TopicLoan Application
Rach

RachPerth, WA

  • 3 reviews

The worst customer service

published

I got in touch with Ubank to refinance my home loan. At first the process seemed easy enough but as time went on they never bothered to keep me updated and eventually just didn't hear back from them even though I was emailing and calling. The worst customer service I have ever experienced and would never use this bank.

Transparency
Customer Service
TopicLoan Application
K1W1

K1W1South East Queensland, QLD

U-Bad

published

Poor customer service on the phone from the initial call, let alone the language barrier, the whole process to move a mortgage is not worth the frustration, or the time wasted

Transparency
Customer Service
TopicLoan Application

Poor website ruins experience

published

I have been with Ubank for many years (almost 10 years) due to it's interest rate on Savings account. In this time I have consistently had issues with the website constantly being unavailable, or undergoing routine maintenance. I have never had this with any other bank, it renders my account unusable for day to day transactions. Many a time I have tried to pay a bill and i have to try again the next day, or the day again after that. I have to use this bank account as a "set and forget"

TopicGeneral Transactions
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Jay Man

Jay ManFar North Queensland, QLD

  • 6 reviews

Absolute rubbish company

published

Applied for a home loan. Consolidating and saving around $220 per week.
Sounds simple? Should be . No!
From the get go they got my address wrong, the amount of the loan wrong, who i worked for wrong, my wife DOB... I could go on.
Then after many weeks of back and forth and jumping through hoops, we were declined, even though we could easily afford it.
Avoid this bank. They are a part of NAB. We though (being with NAB) that maybe NAB had not rubbed off on them. We were very wrong.
Somehow, they are even worse. I did not think this was possible.
Will never go through them again, or NAB.

Transparency
Customer Service
TopicLoan Application and New Account
Michelle C

Michelle CSouth East Queensland, QLD

  • 7 reviews

poor website and communication

published

they made the account hard to understand, it takes more than three days for your money to be seen from linked account from other banks . I will stop transfer big amounts over just in case my account has same problem with fellow reviewers here.

TopicGeneral Transactions and New Account
Madhu

MadhuVictoria

Avoid avoid avoid ...!

published

Have been with u-bank for over an year..pathetic service ..my account got hacked and lost money ..bank has not even bothered to reply even after multiple complaints ..have lodged with ombudsman now ..least secure , pathetic service ..avoid at all cost

Transparency
Customer Service
TopicGeneral Transactions
Fosseboy

FosseboyMandurah

  • 11 reviews

Every year it doesn't get any better

published

I am preparing SMSF tax and I can complete all my information except from UBank - the online bank that isn't really online as I have had to order statements and now wait 2 days before I can complete our tax return.
We use NAB, Nabtrade and Rabo now as their websites are so good and I have printed off all the statements IMMEDIATELY.

Transparency
Customer Service
TopicBusiness Banking
  • Verified customer

Terrible AVOID Ubank

published

I have been with ubank since its inception. Customer service is non existent nowadays. Ive just tried to have a mortgage discharged, they recieved the completed signed form then waited 4 days to respond and stated the 15 business days to action the discharge start today! - this puts the loan discharge days after settlement and will incur us great fees and penalties contractually from the purchaser of our property. Please do yourself a favour pay the extra $10 a week and go with a sensible bank. This is such a shame u bank was great once.

Transparency
Customer Service
TopicGeneral Transactions and Loan Application
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Questions & Answers

jakey39

jakey39asked

Dear UBank, you sell yourselves as the only bank you will ever need. Yet basic features that are standard with ur competitors simply aren’t available and there seems to be no indication when they will be available.
Pls provide an update as to when Osko and PayID will be implemented

No answers
nautique196

nautique196asked

Do the managers at uBank live on the same planet as us their customers?
It would appear they are not aware of how apathetic their customer service is.

No answers
Yes

Yesasked

I need to take my money and I sended all the papers that you told me from Australian post office and still I cant have access to my money I want my money back I need for an emergency and I cant take any money , I want to shut down my account with this bank and send my money to my nab account the worse bank , never put your money there.

1 answer
Fired Up
Fired Up

Thanks for the info

Get an answer from our members and UBank representatives

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