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UBank
1.8 from 206 reviews

Reviews

1.8

206 reviews
5
(21)
4
(7)
3
(11)
2
(28)
1
(139)
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Imrose

ImroseHunter Region, NSW

  • 7 reviews
  • 5 likes

An online bank with worst online platform.

published

Over the years Ubank is trying to offer better online (internet banking and mobile app) platform, but still they lack plenty of basic things. 3 stars for recent improvements of the mobile app. I'm with UBank only because of its Savings Interest Rate (which is falling as well due to RBA cut), other than that nothing impressive to be honest.

Transparency
Customer Service
TopicGeneral Transactions
Savvy

SavvyGreater Melbourne (Metropolitan), VIC

  • Verified customer

Embarrassing IT and stupid account set up and rubbish sweep

published

Customer >6years. Really good rates. BUT their IT is embarrassing. It feels like high school kids are managing it. The website login never works; the mobile app shows a pinwheel >20 seconds at log in and each time you go between different account views. WORST FEATURE: compulsory transaction account (in addition to your basic online savings account). You can only Bpay or DD from the transaction account, and if the funds are low, it's meant to automatically sweep money from the savings account so as to complete the transaction. IT FAILS all the time. The sweep is rubbish and I'm constantly manually transferring money from savings to transaction all the time to complete transactions (PayPal, car rego, tapping).

TopicGeneral Transactions
John L

John LPerth

  • 4 reviews
  • 1 like

Ubank is still not quite there

published
Transparency
Customer Service
TopicGeneral Transactions and New Account
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Partrick D.

Partrick D.Sydney, NSW

  • Verified customer

Worst service I have ever experienced

published
Transparency
Customer Service
TopicBusiness Banking, General Transactions, Loan Application and New Account
S Hawk

S HawkMetropolitan Adelaide, SA

  • 2 reviews
  • 5 likes

UBank - An Awful Homeloan and Loan Settlement Experience

published
Transparency
Customer Service
TopicLoan Application
5 comments
UBank
UBankUBank
S Hawk
S Hawk
S Hawk
S Hawk

For the benefit of everyone using this webpage, UBank hasn't followed up on the above statement they made. I've missed my settlement deadline today due to UBank's indifference.

They did not keep their appointments

published

I applied for a refinance and received an email from them scheduling a time to speak. They missed the appointment, they did not call at all and I had to email them to ask them what happened. They said they called but apparently it was not the right number, so I confirmed my correct number with them (this is all via email so there is a record of it). A second appointment was made but again they missed the appointment. If they cannot keep an appointment they should at least email to say so and organise a different time, this is very poor form. Not sure if I will bother scheduling a third appointment.

Customer Service
TopicLoan Application
1 comment
UBank
UBankUBank

Bank is unavailable too many times

published

I've been a Ubank customer for a year or more, the number of times I have tried to log on and I get the "Sorry, Internet Banking is temporarily unavailable message: is ridiculous. How can a bank constantly be down with no forewarning to customers? Looking elsewhere for a better savings bank account.

1 comment
UBank
UBankUBank
Sam

SamGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Time Waste - Don't Go

published

They claim to offer the best process but has the worst policies that I think they need to learn from others. Do not waste your time and go somewhere else.

Transparency
Customer Service
TopicLoan Application
1 comment
UBank
UBankUBank
Oh Gee

Oh GeeSouthwest, VIC

  • 3 reviews

Would give zero stars if possible

published

Contacted UBank via online chat as it impossible to talk to a person.

$2.5 million loan application and no human to talk to. Told I had to submit application via online before they would talk to me

Wow, if that's the customer service before they get my business, I dont want to know what it would be like if I banked with them.

Transparency
Customer Service
TopicLoan Application
1 comment
UBank
UBankUBank

Hi Oh Gee, this doesn't sound like the experience we aim to provide. We'd love to speak to you about this, if you're happy to, please private message us your contact details and a member of the team will give you a call.

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Randy Holmes

Randy HolmesAU

  • 6 reviews
  • 5 likes

Can't do transactions on the weekend or public holidays.

published

I have been using for 6 months, and I don't understand why they went to the trouble of crippling transactions, especially Bpay on weekend and public holidays. It would be a lot simpler to just have it work every day like all the other banks I have used.
Worse thing is that you don't know what happened to your transaction until you check it on a working day. Has cost me 2 late payment fees so far.
You also can't change the sweep unless you use the app on your phone and expose yourself to more risk.
Seriously?

Transparency
Customer Service
TopicGeneral Transactions
1 comment
UBank
UBankUBank

Hi Randy, we'd like to get some more information from you on your weekend BPAY transactions because this doesn't sound right. Could you please private message us your contact details so we can call you? Thank you.

Ben S

Ben SCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

Decent experience

published

Reading through the reviews looks like I’m the odd one out who had a decent experience?

Had issues getting a security code sent to my phone to send money across and after waiting around 20mins in the que had my issue solved within 5mins.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
UBank
UBankUBank

Hi Ben, thanks for taking the time to write a review. We love hearing from our happy customers!

No fraud department. Don’t answer phones or email.

published

UBank have made it extremely easy for people to signup using fraudulent information. I’ve had 8 accounts opened in my name. UBank refuse too deal with it. Won’t answer my call or emails. Every time I do get through the call disconnects.

Transparency
Customer Service
1 comment
UBank
UBankUBank

Hi again Dusty, as previously communicated, we take fraud extremely seriously. Could you please private message us your full name so we can have the appropriate team look into this for you? Thank you.

buyer101

buyer101Far North Queensland, QLD

  • 3 reviews
  • 4 likes

Tried to refinance two loans with them of 1 million dollars and USELESS

published
Transparency
Customer Service
2 comments
UBank
UBankUBank
buyer101
buyer101
P.E.T

P.E.TGreater Melbourne (Outer), VIC

Never using Ubank ever again

published

Currently located in Melbourne & when I tried to close my Ubank account this week, Ubanks after hours advised the only was is to go to a post office and fill out an ID form as all my details have changed on file. During stage 4 strict lock down restrictions there is absolutely no work around but to go into a public place and risk my life, quit ridiculous they do not have a COVID safe plan in place or alternatives during a pandemic.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
UBank
UBankUBank
Unhappy customer

Unhappy customerGreater Melbourne (Outer), VIC

Discharge delay tactics

published

Dont refinance to Ubank if you want a loan term less than 30 years! Thats all they do even if your in your late 50's. Now I need to refinance & I've emailed the signed discharge form twice & received confirmation email they received it. My incoming Lender said they contacted to say they hadn't received the form again & want another 15 business days to prepare discharge. I tried ringing only to be told leave a message after 40 min on hold. I am going to stop my repayments & will now give bad reviews & never recommend this Lender.

Transparency
Customer Service
TopicLoan Application
1 comment
UBank
UBankUBank

Hi, we're sorry to hear of this delay. Could you please private message us your full name so we can look into this for you?

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Ste

SteSydney, NSW

  • 13 reviews
  • 17 likes

Shockingly Bad Customer Service

published

I've tried to close my account with them twice and they try to make it impossible. Apparently it can't be done over the phone and they don't have branches. Can't wait to final extricate myself from this horror of a a bank.

Transparency
Customer Service
1 comment
UBank
UBankUBank
Guillaume C.

Guillaume C.Sydney, NSW

Terrible bank

published

I have been using this bank for more than a year.
This bank is not reliable. I try to log in today and it was again in maintenance (middle of the day).
The customer service did not help me with my problem.
I am on my way to close my bank account, it was a mistake to open one at Ubank.

Transparency
Customer Service
TopicNew Account
1 comment
UBank
UBankUBank
Monique

Monique

  • 2 reviews

Existing Home Loan Account Review

published

Tried to extend IO for 1 yr as my existing 3 yrs IO fixed will be expired, however Ubank declied the extension and changed to my home loan repayment to P&I. Due to this economic pandemic, UBank should more considerations for people financial suituation and helping the customer to go through difficult situation but not just follow on your bank policy only.

2 comments
UBank
UBankUBank
Monique
Monique

Thank you for your reply. I do not want to apply any financial hardship and I would like to only extend my home loan to 1 yr IO only as I want to have more cash flow for this year. Thank you.

Ryan P.

Ryan P.Sydney, NSW

Avoid if have a specific timeframe to settle

published
Transparency
Customer Service
TopicLoan Application
1 comment
UBank
UBankUBank
Matt

MattGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Horrible Customer Service

published

Applied for a home loan and was progressing through everything. Ended up purchasing a property and it’s been 5 days since I sent an email to the person in charge of my home loan asking for an update on everything as it was taking an unbelievable amount of time to deal with basic documents that had been supplied over a week before. Phone number is disconnected and no email response at all. So much unnecessary stress for a first home buyer. Do not bother with UBank, they have failed us at a crucial time.

Transparency
Customer Service
TopicLoan Application
1 comment
UBank
UBankUBank

Hi Matt, we're very sorry to hear you've had this experience. Would you please private message your full name and application number and we'll get a member of the team to look into this and call you back?

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Questions & Answers

jakey39

jakey39asked

Dear UBank, you sell yourselves as the only bank you will ever need. Yet basic features that are standard with ur competitors simply aren’t available and there seems to be no indication when they will be available.
Pls provide an update as to when Osko and PayID will be implemented

No answers
nautique196

nautique196asked

Do the managers at uBank live on the same planet as us their customers?
It would appear they are not aware of how apathetic their customer service is.

No answers
Yes

Yesasked

I need to take my money and I sended all the papers that you told me from Australian post office and still I cant have access to my money I want my money back I need for an emergency and I cant take any money , I want to shut down my account with this bank and send my money to my nab account the worse bank , never put your money there.

1 answer
Fired Up
Fired Up

Thanks for the info

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