Well built, good motors and Controller. I was expecting some assembly but it arrived fully built. Had some rollers that were a bit stuck but easily fixed. Runs well. Would have loved a link to some data sheets for the i2c controller registers etc. I will buy again. Show details · 1
Purchased a kettle that cannot be used in Australia. I should have investigated further, but also would have expected customer service to let me know the kettle wasn’t suitable for Australian plugs or current requirements.
The documents Ubuy provided for customs do not match: the Pro Forma Invoice, order amount, and actual payment amount are inconsistent. I contacted customer service repeatedly, but they never addressed the actual problem. They just kept sending the same scripted replies and another invoice, as if repeating themselves would make the discrepancy… Read more
disappear. I lost hundreds of dollars on each order, and Ubuy refuses to refund me. Now they keep sending me messages saying “your order is stuck at customs.” Seriously? I KNOW. That is exactly what I have been complaining about. The recipients, which are my clients, have already left the country of delivery destination, so the original purpose of the purchase can no longer be fulfilled anyway. They simply don't listen, don't investigate, and don't take responsibility. Take your money first, then leave you to deal with the mess. This whole experience feels like a scam. Avoid Ubuy.
Dear Harold, Thank you for your feedback. We apologize for… Read more
Reviews with attachments
It is very hard in Australia to get amircan car additives. Ubuy made that very easy. And also good prices and fast shipping. Shipping was a bit pricey but worth it. Show details · 1
My recent experience with Ubuy has been highly disappointing due to the misleading way products are presented on their platform. My order prominently displayed a photo of a full box (a multi-pack), yet I received only a single loose item from that box. While the specifications did mention "1.93 Fl Oz (Pack of 1)," pairing that text with a photo… Read more
of a large pack is extremely confusing for consumers. One should be able to expect that the product image is representative of what is actually being delivered.
Unfortunately, Ubuy’s customer service takes zero responsibility for the content their sellers post. Their stance is that the product "technically" matches the description, regardless of the visual deception. The fact that 57% of buyers rate this seller with only 1 star clearly indicates a structural problem that Ubuy is failing to address. Be warned.
Hello Hardy, Thank you for sharing your feedback with us.… Read more
“bait and switch” AKA “drip pricing”? I was looking for a particular air quality meter – a Temtop M2000. I found an offer on Ubuy (U-Buy.com.au) for a bundle for the M2000 combined with a second (in-house) model S1. The combined price wasn’t particularly outstanding compared with buying the two separately, but I decided I was willing to pay the… Read more
extra for the convenience.
Multiple screens later and suddenly the price has jumped from $429 to $541. The shipping cost alone is nasty when there was no warning. But this suddenly added “Service Fee”!!!!
I really hate sites that try to lock you in by adding unforeseen extra costs after they have gathered all your data (address/email/phone etc).
According to ChatGPT …
“In Australia, drip pricing can breach the Australian Consumer Law if the headline price isn’t a genuine price most consumers can actually pay. The ACCC has gone after airlines, ticketing platforms, and accommodation sites over exactly this behaviour.”
Hello Marshall We’re truly sorry to hear about your… Read more
⭐ 1-Star Review – Very Disappointing Experience I placed an order over a month ago and never received the product. Throughout this time, I repeatedly contacted customer support by email, following up many times. Each time, I was told: • “Your order is coming” • “We are checking with the warehouse” • “We cannot track it at the moment” After… Read more
weeks of chasing and stress, they finally admitted that my order was lost in the warehouse. At that point, they said they could not do anything except cancel the order and promised a refund.
They claim the refund will be processed within 24–48 hours and may take 7–10 business days to reach my account, but after such a long delay, misleading responses, and poor communication, I have very little trust left.
This experience caused unnecessary stress, wasted time, and complete disappointment. If the refund does not arrive, I will have no choice but to contact my bank for a chargeback and report the issue to ACCC Australia.
I will never order from this company again and strongly advise others to be cautious.
Hello Suni Maya Gurung Please accept our sincerest… Read more
Amended review based on Ubuy response. Ubuy may be okay when everything goes fine but the real test of companies is when you have a problem. Ordered a frother product for Australia and they sent me an electronic product not built for Australian conditions that failed very quickly. Initially they blamed me for not getting a transformer. Well… Read more
it’s your responsibility to supply a product fit for purpose in Australia. Then their customer support and dealing with the issue was initially very disappointing.
They initially refused to refund, repair and or offer a replacement.
However after posting my reviews an excellent senior manager got involved. He apologised and they have refunded. Thank you.
Note if it wasn’t for the incorrect product supply and then poor initial support I would have given 5 stars. Three stars accurately reflects my overall experience.
Hello Neil Thank you for taking the time to update your… Read more
Positive reviews
I purchased a Crucial MX500 SSD from Ubuy a few months ago, and I have been very happy with the whole experience. The ordering process was straightforward, communication was excellent, and I received regular updates with tracking information once the item was shipped. The SSD arrived safely and has been working perfectly ever since. It was exactly… Read more · 1
what I ordered and has given my computer a great performance boost. Very satisfied with Ubuy’s service and would happily purchase from them again. Highly recommended.
Item I rodered was as expected and delivered on the timeframe specified. Show details · 1
No hassles ,quick delivery , on time , fast and convenient. Would order again Show details · 1
Negative reviews
Buyer Beware! Ubuy ripped me of AUD$ 50! My last order placed delivered in late Jan 2026 was delivered short x1 unit. I immediately reported the shortfall, by email, after opening the parcel, and included a photo of the inside of the box and its contents ( being x3units). I appropriately requested a refund for the missing unit which was never… Read more
forthcoming. I followed this up again in May 2026, and Jun 2026, I only received a generic email, no refund, no apology. I posted a review on Trust Pilot and lo and behold UBuy responded stating that they had delivered all x4 units, which is a complete fallacy. This is disgraceful customer service, particularly given that the order prior to this one was also delivered short of a couple of units and an order prior to that one was delivered with a handful of units broken due to inappropriate packaging. I did not receive all x4 units, I only received x3 and UBuy should have honoured a refund because failure to do so is THEFT. Will never shop with them again! Order no. 182601123210.
Hi Mazda CX-3, We’re very sorry to hear about your… Read more (+1 reply)
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Product very poor and a complete waste of money. Service and delivery no problems Show details
Hello! Thank you for taking the time to share your feedback.… Read more
If I could give 0 star I would. I purchased an important supplement for my cat with ckd on 29 of November. As of today it hasn't been shipped 16 of December. On my many requests to return the money I was told to wait another 24 hours and then another 48 hours and so on. I think today 17 of December they claimed that they finally shipped out. BUT… Read more
I don't need it any longer. Time is of the essence for me and I got it from other place. I NEED YOU TO RETURN MY MONEY ASAP. Thanks for nothing
Hello Lena Thank you for reaching out, and please accept… Read more
Recent reviews
Fast delivery and great product, purchased a Cueheat heated back belt which has been fantastic. Show reply
I have used Ubuy multible times, and every time I have been very happy with the ease of ordering, and the timeline of delivery from the USA which is very quick. Thank you Ubuy!!! :-) Show reply
works a treat. each gummy seams to have the same dose and effect. Show reply
I purchased two tennis rackets from the Ubuy online shop, and I’m extremely satisfied. The quality of the rackets is excellent, and they were exactly as described. Delivery was smooth, and everything arrived well packaged. They feel great to play with, and I’m very happy with my purchase. I would definitely recommend Ubuy to anyone looking for sports equipment. Show reply
ABSOLUTE WASTE OF TIME. Do not buy from here. I purchased and paid using paypal, they said they needed proof of payment, which I provided and then they cancelled my order!!!! Id*ots and very unresponsive. STAY AWAY if in Australia!
Hello Mary Thank you for taking the time to share your… Read more
Shipping was ultra fast, product was A++ quality and everything was smooth though out the shipping and customs. Show reply
I would recommend them for their customer service and prompt response to enquiries. The product i received was not entirely suitable but still worked for its purpose better than other solutions and was a company that sold through ubuy who were happy to help me further not i didn’t see the point of sending anything back. I really liked their responsiveness and customer careb throughout. Show reply
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Liked the Espoma organic cactus/ chilli fertiliser concentrate (not buying water). Found it on Ubuy, was sent from USA to Australia very reasonably priced and fast. Show reply
Highly recommend. Easy transaction and quick delivery. Excellent quality of product. Show reply
Accurate description, love the product Douglas general German Shepherd so cute, I love it thank you ubuy for my Douglas general German Shepherd Show reply
Product as described. Prompt delivery. Will definitely be using this service again Show reply
Great service and quick delivery. Product as described and great. Show reply
the deliveries was fast , but I don't understand why they were sent in separate packages!!! maybe that's why freight was so expensive!!! Show reply
Very good,quick results definitely recommend to all, will be purchasing another Reall soon Show reply
Easy and fast experience. Products arrived as described and in good condition Show reply
Hello Nicky We sincerely apologize for the trouble you've… Read more