491 reviews
- Very small
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- Slightly small
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- True to size
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- Slightly large
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- Very large
AI reviews summary
Pros
Cons
Verdict
The products are highly regarded for their comfort, warmth, and solid construction. However, inconsistent sizing and a restrictive returns policy that involves extra costs for the customer are significant recurring issues. While the initial purchase and delivery are usually efficient, resolving fit problems can be difficult and expensive.
I have made several purchases in the past with great satisfaction. However, I recently received a pair of slippers that do not fit, which is very disappointing. We measured his foot to ensure the correct size was chosen, yet the items were too small upon arrival. Although it is a great product, I am unable to exchange them due to the sale policy. My advice is to order a larger size for these moccasins. Show details · 1
Absolutely love these UGG boots. They’re beautifully made, lovely quality and feel very comfortable. I did find them just a little snug at the toes, so I’d probably go up a size next time. I’d certainly buy them again and would happily recommend them. Show details · 1
I just brought my second pair this time the Tyla Light Olive the colour is not the same as the picture it is dull and and the same size as my first pair I brought a 7 and they are too big I slip out of them
Reviews with attachments
I love my UGGS because they are Aussie made. They are so comfortable. My feet get really sore and achy so I look forward to coming home and putting on my pink UGG slippers. Show details · 1
Great service and gorgeous Uggs! I had to exchange my Uggs for a larger size (recommend sizing up for Fluffy Lace Platform Uggs) and was impressed by how smooth the process was. I adore these Uggs - they’re well-made and so comfy! My pic doesn’t do them justice, they’re super cute. Show details · 1
I love my UGG Australian Premium Tassie slippers, they are so comfortable & warm, easy wearing, & look neat & smart on your feet. Delivery was excellent, well packed. I have no hesitation recommending this Brand & their products. Show details · 2
The key chain I ordered was adorable and looks exactly like my real version. I experienced problems with problem resolution over an issue with the UGGs I ordered but the customer service team are working very hard and are very helpful. Show details · 1
Love my new UGG Boots very warm and well made. Delivery was super fast here earlier than expected. Show details
I bought the moccasins. The have great soles. Stitching is well done. Soft sheep skin. Don't retain smells like others that I have purchased. Show details
Bought my first pair of UGS in the colour sand and absolutely love them. Already looking to buy a second pair in Black Show details
I ordered real uggs as previous cheaper slippers were unsuitable. These are perfect fit and perfect warmth.
Enjoy my moccasins having tiled floors, seem to be good overall quality and while they're wearing in slowly I would recommend if you're not into a tight fit maybe consider a size up. Having said this they're still quite comfortable but will need regular wear. Show details · 1
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I absolutely LOVE my Uggs so much, incredible quality and SO comfortable! Will be wearing them everyday! Show details
I ordered twice similar products as my mistake. Ii asked one of the orders cancellation, then they did immediately. Excellent customer service. Great quality of products. I'm happy to get the products as souvenirs. Show details
- +5
They sell different uggs to whats shown on site and the fur is itchy, this last order that hasn't arrived yet better not have different shoes to the site other wise I want a return without paying for postage! Im so tired of this have got two orders that have been disappointing not good uggs and ive messaged them about this they helped me out and… Read more
refuned fast thank you. They are really nice here and helpful but they uggs aren't good like the real ugg its a copy, not the best stitching fur feel is itchy cheap sorry and I wont be shopping here now thats enough 4 orders thank you
Hi Ali, We sincerely apologize for your… Read more (+8 replies)
Absolutely 100% incredible quality, super comfy, i havent taken them off yet. The store is easy to navigate, and the service excellent, very happy, thankyou Show details · 1
I love my UGG boots so much, and I'm very happy with my purchase! My order is the Mini Atasha UGG boots! ♡ Love the quality and color ♡ Very comfortable ♡ Good for winter P.S. This is a late review. My UGG boots were delivered on Wednesday, December 31st, 2025. Show details · 1
I really like it. It feels warm and cosy when worn. Show reply
Latest follow-ups
As described. Easy online shopping. Comfortable. Fast delivery. Many thanks. Show details · 1
Follow-up · It’s perfect. I have no complaints. Highly recommended.
Bought 2 pairs of the Roozie uggs. My hubby and I absolutely love them. Great customer service and quality. Kate Show details · 1
Follow-up · They are excellent. Non slip sole, the lining is snug and warm and they wipe clean with a damp cloth.
I am a size 7.5 and there are no half sizes so I went up to 8 but I found them a bit too big. Otherwise very happy with the make and feel. Show details · 1
Follow-up · I changed sizes to a 7 and these fit perfectly. Only downside is it cost me $30 in postage :(
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Positive reviews
I'm really happy with my new UGGs. My old ones were about 20 years old and had truly had their day. These new ones were a great price and have a firmer sole than my previous ones Show details · 1
I love these slippers to pieces. So warm.So soft. They are incredibly well made +robust. They look great. They are so comfy on a cold chilly night. Thank you Ugg. Delivery was super fast after I placed my order and I live out in the Mallee!
been wearing it everyday at home and it keeps my feet warm during the winter so it has been useful for this season, would recommend a bit bigger size than your standard size so it fits comfortably Show reply
Negative reviews
Sizing was extremely small. An expensive pair of boots that didn’t fit, they squeeze my feet so tight that they cause a lot of pain. Unable to swap them in store for a larger size and have to pay additional fees to return them, so I have effectively wasted my money. These shoes are not suitable for medium to wide feet, don’t bother buying online… Read more
unless you have extremely narrow feet. They really need to add an accurate description for these shoes that says only suitable for narrow feet, so others don’t have to waste their money like I did!
We’re sorry this style was unsuitable for… Read more
I bought these as a gift for my husband's 60th birthday & I bought them a few weeks early to make sure they arrived on time. They were too tight for him & I tried to return them, but I was a day or two too late & return was denied. I am now wearing his birthday gift & he is without UGGS. Show details
We’re sorry to hear about the sizing issue… Read more
I was surprised with the quality. I expected better quality of the fabric to be used for the money I spent and paid on them. Disappointed they costed so much and such poor quality. Show details
I did reply on your email request with my order number and email remained never being replied
Recent reviews
I bought 2 pair of sandle fluffy sliders they have changed and the buckles on front keep popping open on both pairs as it is now pop studs to hold buckles in place so my foot has came out causing me to fall on several occasions causing injury I love my 10 pairs of various uggs These sliders disappointed Comfortable yes Look great yes Buckles that were changed nope not working Show details
Thank you for your feedback, and we're… Read more (+3 replies)
The quality is good both the materials used and the workmanship of the synthetic sole and the leather upper. They are sturdy and useful for both indoor and outdoors. Show details · 1
We're sorry to hear that the colour and fit… Read more