UGG Direct

I bought 2 pairs of boots for my husband and son. The service was fantastic, they were sent straight away and arrived a short time later. They were perfect sizes and excellent quality at a very good price. Highly recommended. Show details

I've used UGG Direct a few times, you know your going to get the real Uggs and the turn around time has always been very fast, products always come in excellent condition. Prices very competitive. I'll continue to order from Uggs Direct.

Hi Team, thank you for my lovely Uggs that arrived 4 days after ordering from the UK! What an awesome service! Love them, they fit perfectly and look simply gorgeous. Thank you again! Show details

I have many UGG shoes. Sadly the last pair I have ordered is at least one size too small. I was advised to go by measurements not shoe size, which makes me question why the provide a shoe size if it is incorrect. Now I am out of pocket for the return postage. Get your sizing right! Show details

They took over 3 weeks to deliver gave me the wrong shoes $17 to repost then wouldn’t give me a refund only credit and had to use it and now had to pay postage again- would not recommended!! Show details

Company is a joke. Been waiting for a refund since July. [Name Removed] needs to pull his head out of his butt. Emails being ignored. The Company is a joke. Sizing on there site isn’t true sizing Show details

I ordered premium ultra mini ugg boots mens size 10. I was delivered the wrong size and the pull tab on one of the boots broke when lightly pulled. Since then I've had to argue back and forth about the size. They are simply wrong in their claims. Now they have gone silent for nearly 48 hours. I couldn't recommend on this basis. Show details

All ok until you need to return something. Bought slippers, one of which is unwearable because of a hard ridge of stitching alone the inside of one of them. They hurt my feet. Because the tags are off and packaging thrown away, they won't exchange the faulty one, even though its never been worn for more than a few painful minutes. Wasted $85. Show details

Absolutely appauling and disgusting customer service on behalf of UGG Direct - completely un-Australian to take customers for a ride, especially over a measly < $20 delivery fee. I made a purchase for a pair of UGG's, and of course, I paid shipping. I then decided to make a purchase for another pair, and yes, of course, I had to pay shipping… Read more

again because it was put across two separate orders. There was no way of cancelling or modifying the order, hence the need for two separate orders.

I emailed the company straight away to kindly request a combined shipping on the orders and a refund for the shipping cost, as they offer free shipping on orders over $100. Given that both orders were placed at the same time (within 5 minutes of eachother), and given their system automatically shipped out both pairs together, you would think this wouldn't be a problem, right? Wrong!

What a pathetic response from them, I've worked in eCommerce for over 6 years, so I'm fully well versed in how things work; from merchant fee's to delivery fees. Their excuse for not honoring a small refund on the combined shipping?

>>> "Our website offers free shipping on individual orders over $100—this applies per order, regardless of how many separate orders a customer places. If each order meets the $100 threshold on its own, it qualifies for free shipping. However, when multiple orders are placed separately and are individually under $100, the standard shipping charge applies to each of those at the time of purchase. Although your orders were packed together as a courtesy to reduce packaging and streamline delivery, this does not affect the original shipping charges, as they are based on the overall volume of the package."

What an absolutely disgusting way to treat a customer that has just supported your business. Mind you, this was their third reply to me, as I tried to press this issue on them further with common sense, which apparently, is no longer a thing anymore.

Riddle me how "this does not affect the original shipping charges, as they are based on the overall volume of the package". Imagine trying to justify withholding shipping charges on this basis. That's absolutely ridiculously pathetic - whether I place the order in ONE order, or TWO, the VOLUME of the shipment and WEIGHT of the shipment remains the SAME regardless of if ordered in one or two orders.

Given the fact you've gone ahead and shipped the orders in one shipment anyway, automatically means it meets the total cubic weight and volume; this is an absolutely ridiculous response to a situation that could have been handled much more professionally. This is NOT how you operate a business, not only have you lost a customer, you've lost a CLIENT. I will never, ever, EVER, support your brand ever again - why? Because of how you treat your customers.

I should have seen your terrible reviews in the first place. I don't often shop with brands that have such low ratings, it was an oversight on my end, I should've checked your reviews before I made the purchase.

To anyone reading, avoid purchasing through them directly. Make sure you pay using PayPal so if they try to pull any tricks on you like this, just dispute the transaction with your Bank/PayPal.

Shame on you.

Poor quality. Sizes are small and inconsistent. They charge $5 for ? restocking if you return the product Plus you have to pay postage Don’t use this website It’s a fake Show details

My partner purchased 2 pairs of slippers as a Christmas present from UGG Direct. They took 3 weeks to arrive. Unfortunately he bought the wrong sizes. I returned them on January, it took 5 weeks to receive a credit note. In addition to the £125 spent on postage, I was stung for a further £67 on import duties. The slippers are as expected, nice. But the hassle, time and cost has been very disappointing. Show details

I purchased 2 pair of Ugh slippers to replace items I had gotten for Christmas. I got a pink and mink color pair and I absolutely love them! I wear them all the time. Thanks. Show details

Love these boots stylish and warm. Delivery to uk took longer than expected but very happy with them. Got both colours now. Please do more wedge styles and colours! Show details

Horrendous – Ordered the Ugg sandals Returned them in October as the clips constantly came undone when I was walking - very dangerous It is now February and after months of following them up they have informed me that nothing is wrong with them and I have to pay for them to be returned to me. I suggest not to deal with this company, you are waiting weeks… Read more

between emails, they do not call and speak with you. Worst customer service I have ever dealt with. Will never deal with this company again and would never recommend them.

Terrible customer service – I purchased a pair of shoes from Ugg Direct which upon arrival were too small i tried to contact the company to organise shipping back ( this took a while to get a response, returned the item and never got a refund. This is the worst online company i have ever had to deal with

Don’t do it – The Uggs I received from Ugg Direct were too small, the stitching was coming out in areas, the soles were uncomfortable. They are refunding them but not the shipping charge. I feel like I just paid $30 to learn that they are not real Uggs.

Took my money, never sent product – This company is unreliable and unfaithful! They never sent my item, claiming an issue with the courier, but never followed up. John from customer service said they were following it up, but then never got back to me. After this, they started ignoring my emails. Took my money and never sent the item. Do not shop here!

Shocking customer service – Contacted this company 3 times immediately after my order was placed. They did not respond absolutely disgusting customer service. Please be aware they take your money with no further correspondence

Scamers – Scammers, not replaying to multiple e-mails, insisting the product been sent, yet courier was told twice product is not ready waiting 2weeks even of day of order receive email confirmation from John that product waitng for pick up. Stay away from this website. Michael

Worst Experience Ever – Please do not buy from these scammers that have no number, i have paid and bought uggs, the the size that was delivered was wrong, Tried to email them so many times and never respond. They should be locked up in jail , they are thieves and crooks. Only if i knew where they are in NSW as they say. NOT HAPPY

Terrible … not uggs – Ordered apparently UGG boots they have arrived in packaging saying Everau Absolutely furious my daughter is very upset Why are you advertising these as UGG boots .com au … I await a response

Terrible exchange system with no stores – Do not buy of Ugg direct. They have no stores so if you have the wrong size, you cannot exchange it at all the ugg express stores around Melbourne, Victoria. That would be fine if they allowed you to exchange without charge, but they charge you to send them back and send another pair. I have tried two pairs and the 9 was big, so figured the size… Read more

8 would fit. It was so much smaller and didn't fit my foot. I will now lose all the shipping and 'handling' fee. Not doing it again. I will take my lose and for for a lesser refund and never buy off them again.