Ultra Tune

I took my car into Ultra Tune, Urangan (Hervey Bay, Qld) last week, for them to repair my Air Con. They seemed very nice people. They called me when they were finished. Only for me to find a list of things that they supposedly found to be wrong… Read more

with the Air Con and told me it would cost $2500 to fix it! I was charged around $77 for the diagnosis. I was willing to pay the $250 for the Air Con in my car to be fixed by Ultra Tune. They said they had taken the gas out of the AirCon altogether because of some "contamination" that had been found by them.

I was recommended a Mobile Air Con expert, who only repairs car Air Cons as his business.. A Mechanic friend came along when the expert came to look at my car. He examined all parts of the Air Con and said there was nothing wrong with it! He re-gassed it and said that Ultra Tune should never have taken the gas out in the first place! He told my Mechanic friend that it was something to do with the switches/ connections, but, he does not work on the electricals in this area.

He charged around $150 (with having to re-gas it!!! ) I am a lady Pensioner who is VERY disappointed in all of this with Ultra Tune, because I trusted in what Ultra Tune told me. Thank God! I have friends who persuaded me to get a second opinion. Sorry, I will never trust Ultra Tune again!

The service provided by the Brandon Park Ultra Tune store was exemplary. Tim and the staff were courteous, explained what had to be done, came in under what was quoted and delivered a quality result faster than was expected. We are extremely happy with this service and will be going back again.

Ultr Tune Mt Barker, South Australia. This was our usual motor vehicle servicing provider for an extended period, but we are no longer with them. Management and the staff had changed. When I collected my vehicle after the service details had been… Read more

checked and I had paid for them. I returned the following day to discuss my concerns regarding the accuracy of the service report, as I could tell that some things were not as listed.

The rude and outright rejection of my inquiry to the service manager of the inaccurate delivery of the claimed service showed a very different attitude, not previously experienced “We will not return to Ultra Tune”

Took a car in for fixing of an oil leak. Leak ended up being a $2500 job. Timing cover gasket issue. Got car back and mow has an error code 89 blows white smoke and told its head gasket. No mixing if oil/water in oil so doubt its head gasket. Told… Read more

not to drive car at all. Seems weird when car was drivable when i took it in. I wont trust them ever again. Bot impressed with ultra tune in melton. Highway robbery prices. Don’t recommend them at all.

I asked the Mt Barker branch for a small job on my quite complex 8 speed automatic transmission. I was totally encouraged to hear back from them that the job was out of their skills range. A less reputable auto shop would have taken my money for a clumsy job. Honesty about the capabilities of the shop deserves a good review.

Exceptional Service and Unmatched Enthusiasm at Ultra Tune! I recently had my car serviced at Ultra Tune and I couldn't be more pleased with the experience! Not only was the service top-notch and reasonably priced, but the highlight of my visit was being picked up by Riley, a young apprentice who truly made my day. Riley's enthusiasm for his… Read more

work was palpable. His infectious joy and passion for Ultra Tune shone through as he greeted me with a smile and shared his excitement about helping customers. It's not every day that you encounter someone so dedicated and happy in their job, and it made my experience all the more enjoyable.

After my car was serviced impeccably and returned to me in pristine condition, I drove home feeling not just satisfied but genuinely happy. It's clear that Riley loves what he does, and that energy is what sets Ultra Tune apart. I highly recommend their services and especially want to applaud Riley for his outstanding attitude and dedication. Thank you, Ultra Tune, for such a wonderful experience!

Ultra Tune Bentley 10/10 service. Chris was great and fixed the problem on the spot. Knew what he was doing and was straight to the point. Cannot recommend enough! Other service centres gave a 1 week book in time but Chris was happy to look at straight away and diagnose. Very grateful. New owner - only had the business 6 months...give him a go!

EV booked in for 8am first service for pick up mid morning . Servicing Arrangement between manufacturer and Ultratune . Returned at 10.45am to pick up vehicle only to be informed it hadn’t been started . First service cost was included in purchase contract but because they hadn’t received a copy of the contract they didn’t commence the service . I… Read more

had sent a copy of the contract outlining information via txt as that is how we had communicated but the guy hadn’t checked the message . I asked why didn’t he call me to discuss or start the work as that would have made sense . Have advised the manufacturer and they will be revising the service agreement . Pathetic and disgraceful customer service and would not recommend them for any mechanical work … service or repair !

took my car in for a routine service (oil change ect) and picked it up the next day with them saying it had a slight oil leak but will monitor (which it never had before). stating driving it to work the next day and it started to over heat so i stopped and let it cool down for two hours and then drove the car back to ultra tune (only 5 minutes… Read more

away luckily with no oil or coolant loss)and handed it back to them.

They said the needed to replace the cooling system so i said ok and picked the car up after that. The next day it did the same thing and handed it back for them to fix and when they took it for a test drive after supposed repairs they said the motor must have a crack.

The car ran perfectly before i handed it to them and they are the only one who have serviced this vehicle since i've had it.

I've been a good costumer to them for years and always paid cash for the services, but to be treated like this and for them not to take accountability is disgraceful.

I would advise anyone USE THEM AT YOUR OWN RISK, because they are terrible AVOID!AVOIDAVOID!.

Ultra tune port Melbourne I paid far more than I should have for the service. The prices were extremely high, and I later learned that some of the repairs I was charged for were unnecessary. This experience felt dishonest, and I would not recommend this mechanic to others.

Terrible customer service at Tullamarine location Called to get my car re-gassed as I also have a 10 month old child they said come in we can do it I found a autoguru ad for $150 they said that isn’t them I asked them is this your building in the photo they said yeah but we didn’t post that. So also false advertising went in they said not sure… Read more

why my colleague told you to come in as it’s not possible the machine isn’t on I made an appointment for Monday afternoon. I went in and then they told me when do you wanna make an appointment and I said it’s on your paper there that I’ve made an appointment and then they said that you need to come at 8 am and we can’t do it today. I said so. What was the point of me coming in? If I made an appointment? Very unprofessional no sense of direction have been left the weekend with no aircon. And they have no care in the world I never knew this is how a business operates

I recently had my vehicle serviced at Ultra tune Butler, and am not only happy with the service but also impressed with all aspects of the service from start to finish. Clear communication, video evidence of work being done, honesty regarding the need, now and upcoming for service item replacements. Frankly, I had lost confidence in much the auto… Read more

service industry as I am sure many of you have. That confidence has been restored. Well done to all concerned at Ultra Tune Butler.

If I could leave zero stars, I would. After paying over $5,000 for repairs at Ultra Tune, I expected professionalism, accountability, and at the very least, basic respect. Instead, I was met with patronising, dismissive, and outright rude behaviour from Tania at head office: Rather than listening to a genuine customer concern regarding a repair… Read more

that clearly failed and has now escalated to engine failure, Tania spoke down to me as though I was the problem. Her tone was arrogant, her attitude hostile, and her refusal to acknowledge Ultra Tune’s responsibility was appalling. This isn’t just about poor customer service—it’s about a company taking thousands of dollars from a paying client, delivering substandard work, and then hiding behind a head office representative who treats customers with contempt. No one should have to endure this level of unprofessionalism after such a significant financial outlay. Ultra Tune’s so-called “warranty of works” appears worthless if this is how claims are handled. I strongly urge anyone considering Ultra Tune for repairs to think twice. If this is the standard of customer care at the top, it speaks volumes about the company as a whole.

Had my rav serviced by Craig and his team, Mandurah branch. Excellent service, detailed invoice, seamless communication, use of the latest tech, video of problems found, I could go on and on. These guys are top professionals. The car FEELS, SMELLS, LOOKS like it had a service. Such attention to detail. And at the end of the day, I was happy to… Read more

swipe my card. Highly recommended, well done guys!! (I am retired, was in the trade since '66, always did my own work. I am SO impressed)

Took my son’s first car down to Ultra Tune Strathpine for a look over as I felt the road worthy from Miss Roadworthy was dodgy I was incorrect the brakes were spongy and faulty. Turns out I was right and the car had a faulty leaking braking system that could fail at any time and two cracked tyres. The manager Ian was very thorough and sorted… Read more

my sons car out and my son is back in the road now in a safe car and very happy.

I highly recommend the team at Strathpine and my son now feels confident he can approach them at anytime for honest and affordable upkeep and repairs

Thank you Ultra Tune Strathpine

I have booked the service to replace the gear bulb. Because of a miscommunication I was charged more. But when I asked, they quickly rectified it and re-serviced without charging extra. I am very pleased the way they handled the issue. Very good service.

Ultratune Meadow springs. The guys at meadow springs Mandurah have gone above and beyond with all kinds of issues that Ive had with my Navarra. (Especially operator error ) Always patient with my enquires and things I don't understand. Fully recommend bringing your vehicle here.

Regardless of paying considerable amount of money for membership which supposed t reduce the cost ! They added irregular items and 2 hours laboure cost surprisingly not payable with membership! They communicated with my 19 years old brother! And it was his first experience with getting the car serviced! Definitely the last with that team.

Ultra Tune Helensvale have been amazing. I couldn't recommend them enough. They have shown a lot of professionalism and humanity to my daughter with her car. Just amazing and very grateful ❤️

Am writing this review about Ultratune bentley because he did a bad job on fixing my car it’s been taken over by new owner the old owner was fantastic John always looked after me for many years would recommend him to everyone this new owner no had a part replaced on my car which took 3 to 4 days to fix I never drove much but when I picked up about… Read more

3 weeks after I got my car back I check my oil and cooler in the take it was empty and full of slug I took it back he then kept the car for few hours call me said maybe my head on the motor then the water pump I felt I couldn’t trust him so took my car for second opinion and the was airlock in the lines and no coolant in the car at all so lucky I didn’t cook my motor it cost me more money to fix that should of been done on the original job complain to head office and they were very rude would not ever recommend the Bentley store again

We were in transit from Perth and they could fit us in for a service JOSH was an amazing mechanic . They even collected me from a caravan park to get the car . Highly recommend for a service . Thank you again

I wish I'd read reviews before I approached them for mechanical repairs to my vehicle. Prior to consenting to the service I received an estimate which absolutely left me stunned. I'm not particularly familiar with the cost of car repairs, but because it seemed such an outrageous sum I asked a mechanically savvy acquaintance to research the cost… Read more

of these parts from alternative providers. The total amount he came up with was less than HALF of that from UltraTune. He said the UltraTune prices were based on providing genuine parts, but that in reality they would use cheaper "aftermarket / 3rd Party products" especially as I'm a clueless, single female. He also advised that several of the items which allegedly needed replacing were in perfect working order and not malfunctioning! Fortunately, I was able to obtain all the essential parts from a reputable provider and had them installed by a family friend for one third 1/3rd of the cost quoted by UltraTune. I recommend that anybody planning to leave their car with them, first do their research to ensure they're not being overcharged or indeed paying for stuff that doesn't need replacing. Trust me, it's very clear they won't be doing you any favours! BEWARE!

been going to ultra munno para adelaide for twenty years and each time they have felt like a good friend excellent at what they do. when you need a very good mechanic go see arron

We have had our VW Golf at Ultratune Mittagong three times and received fantastic help and service every time. They try hard to source reasonably priced parts and charge less if the job takes less time than expected. Very friendly and efficient, communication is exceptional from the friendly receptionist to the crew. Highly recommended, but they are so popular you might not get straight in :-) Nancy P, Bowral Show details