Umart Online

This is my first time purchasing an item from Umart. I ordered a GPU from Umart Online and requested pickup from their local store near my office. They did not have the item in stock at the local store but it was in stock in other states. From time of order it was ready to pickup after 2 days. The counter staff member was polite and handed over my… Read more

order after verification. The GPU was brand new and in a sealed ASUS box with protective plastic peel in place. I installed it in my PC and it is working well. The Umart purchase process was efficient and therefore I am sure I will use Umart again.

​Outstanding service at the Belmont store. Dennis helped me sort out a complicated order issue smoothly and fairly. It's rare to see customer service this accommodating and helpful these days. Without going i to too much detail they honored an original price that saved me a bunch and helped me get my 5080 Graphics card i was so exited about. Very… Read more

rare you go to a store frustrated and leave relieved and looked after. Once again big thanks to Dennis at the Belmont WA store and anyone else behind the scenes for going out of their way to help me out! I'll be coming back most definitely!

**Title: $4,000 Spent, a Faulty Laptop and Still No Resolution** I purchased a brand-new Gigabyte AORUS Master 16 laptop from Umart for $3,999 on 24 September 2026. From its very first startup, the laptop experienced serious recurring faults, rendering it unreliable and unsuitable for normal use. I previously owned an AORUS laptop for… Read more

approximately seven years and had an excellent experience. I accept that occasionally a defective product slips through manufacturing. What I cannot accept is the way Umart has handled the situation.

After spending approximately 48 hours unsuccessfully troubleshooting the faults, I requested a full refund. Instead, I was directed into a lengthy warranty assessment process.

I returned the laptop to Umart on 6 October. As of 14 October, I remain without a functioning laptop, without a refund and without any meaningful indication of when this will be resolved.

**Umart has my laptop and nearly $4,000 of my money. I have neither the product I paid for nor the funds available to purchase a replacement elsewhere.**

Customer service has been extremely disappointing. In particular, my correspondence with an escalation representative identifying himself only as "[Name Removed]" has been frustrating. Despite repeated requests, I have not been provided with his full name or a clear means of escalating my complaint independently to someone above him.

The matter has now been formally reported to both the Queensland Office of Fair Trading and the ACCC.

I appreciate that a retailer may need to assess a faulty product. However, a customer who purchases a premium laptop that malfunctions straight out of the box should not be left facing weeks of uncertainty, financial inconvenience and repeated requests for basic information.

**The real measure of a retailer is how they treat customers when something goes wrong. In my experience, Umart has failed that test completely.**

I may purchase another AORUS in the future, but I will never purchase another computer from Umart. There are other retailers competing for my business, and this experience has destroyed my confidence in Umart's after-sales service.

**Extremely disappointing.**

Ive been a loyal umart purchaser for 24 years buying from the original milton store when they first started, and I just had my first warranty and as a result, now wont return. I have bought countless pc's, for both my business, personal, family and… Read more

3 kids, replacing them all every few years, so you can imagine how many pc's that is over that time frame. I also send loads of people to them through my work, we deal with electronics and people all the time ask me where to buy PC's from, so I don't know the number of people ive sent there, but its a lot. You'd think that if they want to keep a customer happy, it would be me. My recent warranty is to do with Memory, I purchased 2 x 16GB DDR5 RGB Memory 2 years ago for $139 as part of a full PC build for one of my kids, and one of the 16GB sticks failed mid 2025. The PC wouldn't turn on and google pointed that it should be either the power supply or the motherboard, so I knew I needed to build another PC very soon so I ordered a new motherboard and power supply to figure out what was faulty, but neither fixed it. I then discovered it to be the Ram, so I purchased Black Friday 2025, 2 full PC's and the parts to make a 3rd PC using the motherbaord and power supply I had recently purchased. In the meantime, there has been the RAM shortage and so now the memory is $7-800 for simular stuff. Warranty team assess my memory and say yes, you have faulty memory, the exact same memory isn't available any longer so all we can do is offer a refund. I say sorry, under consumer law, you can't only offer a refund especially when the parts have gone up by a factor of 7 as ther only option. If the parts werew the same $139, I'd happily take a refund and just purchase different ram and all good. I tell them that exchange can be a simular item to the same spec, but they claim that a refund must be the exact same brand and the exact same model number or they aren't allowed to offer it, therefore a refund is the only option. After back and forth they tell me they are no longer talking to me about it, my case is closed, they wont return my faulty and working modules which the working one still works but then the PC only has 16gb of memory instead of the 32gb I paid for, because they have disposed of it already. They tell me that they are in their rights to dispose of my memory before I agree to a refund, and because they are the ones that disposed of my working memory, that's a me issue not a their issue. Case is currently with consumer affairs.

I purchased a graphics card from Umart that turned out to be faulty, and when I attempted to return it they refused to provide a cash refund, even after it had been tested and the fault confirmed by the manufacturer. Umart claimed that a graphics… Read more

card that flickered to black screen intermittently did not constitute a "major fault" and that they therefore did not have to provide a cash refund. This is a clear violation of Australian Consumer Law, which states that consumers are entitled to a refund for faulty items that do not meet acceptable quality standards.

Despite multiple attempts to resolve the issue, Umart failed to honour their legal obligations. I expected better from a major retailer. If you’re looking for a company that respects your rights as a consumer, I recommend shopping elsewhere.

Caleb has given excellent service on Saturday and followed up exactly as he said on the Sunday I could not have asked or received better service. All the staff at Milton give good service and are very helpful.

Well dealing with Umart is an enjoyable experience They have what you need and they deliver same day

I have been dealing with Umart for at least a decade. Their service has always been quick and efficient, both in store and online. When dealing with their staff, I have found them helpful, and are polite. Their prices over the years have been competitive, to the point I recommend them to my friends and family. On the rare occasion, I have had to… Read more

return a couple of items under warranty. The warranty process was straight forward and they kept me informed and updated.

My purchases are usually for computer parts, SSDs, memory, SD cards, and adaptors.

Truly dreadful on-line shopping experience. Do not use this web site if you can avoid it, they seem to be little better than scammers. I ordered a simple WiFi adapter that was shown as in stock, to be sent by post. According to the website it would be sent that day or the next day. Two days later I phoned to ask why it was still showing as not… Read more

despatched (they would "call me back"). The following day (today) I phoned again as it was still showing as not despatched, still no reason was given.

I cancelled the order, at least they did that quickly, though I still have to receive a confirmation email. Now I just have to "wait 2 to 5 days" for the refund to be processed. If I haven't received it by Friday, I'll get the bank involved.

Edit: It seems that, stupidly, their unsubscribe mechanism for emails actually unsubscribes from ALL emails - marketing, accounts, orders. That's just dumb.

After another phone call I have been provided with a copy of the refund details (via the account messages function), just have to wait to see the money appear in my account before I'll be happy(er).

I ordered some monitors and flash drives on a Sunday and saw they had stock available in the local Belmont warehouse. Since their Perth stores are closed on a Sunday and I couldn't do a pick up on Monday I selected another Perth Umart store that was a bit closer to me. Come the end of the week and there's still no emails confirming pick up. I go… Read more

online and it says it was processed by a robot on Monday. When I call customer service to ask why I haven't received an email to pick up I was told that "yes, the products are available for immediate pick up from the Belmont warehouse, but your order was processed by the QLD warehouse and they're sending it over to the local store you've selected, so it should arrive in up to 10 business days!"

When I ask if I can just go pick up my order from the Belmont warehouse I was told they can't change an order once it's been actioned and I would need to cancel my order and then repurchase the products and select the Belmont Warehouse instead of the Osbourne Park store.

The inability to correct the order is disappointing, however the real issue is that orders are being processed in a completely illogical way and the website is miscommunicating the time frames for these products (the website said no more than a couple business days). I purchased from Umart at a higher price because they have local stores and a warehouse, and I thought that would ensure I would have the monitors this week.

Don't waste your money and time - just go to the local tech store, or choose an online retailer and select express shipping - at least you know it will actually arrive in 1-3 business days.

DO NOT BUY FROM HERE!!!!! I just recently built a gaming computer from this website, and out of the 3 case fans that I had purchased, 1 of them literally smoked up as if it was on fire. Then a 2nd case fan I had purchased is now making a very loud buzzing noise. I am very cautious and have built computers for my entire life, this has never… Read more

happened until I bought from this company. This company WILL give you dodgy products, and hide behind "customer service". Do not waste your time or money.

Warranty isn't worth the paper it's written on. Spent 6k on a gpu, it had pins melt overnight despite correct installation, never had an issue with GPUs in the past. Now the expectation is to just buy a new gpu while they send that one back to the manufacturer. And then if they decide ethe gpu is faulty they won't even refund the initial one.

The service I was given from the RMA team about my Ram sticks was absolutely disgusting. Three months without my computer. The communication about what happened with my PC has been like talking to a brick wall. I have never written any reviews about anything before but this time I'm absolutely fuming. I still have not gotten my PC back and at this… Read more

point I'm going to get the ombudsman as these are parts that I OWN and they are holding it captive.

Don't go to Umart for anything, go somewhere else. I won't be giving them a cent after being a customer for 7 years.

Sold item as "new" which was resealed by Umart which i had not noticed at the time of purchase. Wanted to return on grounds of this but was not offered any refund or compensation. I was accused of being the one who opened it and have since not returned to Umart for business and from reading other reviews it's best to just shop elsewhere. Show details

Went to the Mansfield store since the Eight Mile Plains store was being renovated. A simple order of 3 items took them almost an hour to bring out. Got home and the 4 tb Western Digital Red Hard Drive that I bought - mostly due to it higher duty cycle and warranty was 'dead on arrival'. I returned it with ir packaging within a week and it was… Read more

confirmed to be dead in the Milton store. They said that it had to go back to the manufacturer for confirmation of the fault and a repair or replace. It is almost 2 months and I have received 2 emails - neither outlining a return date and no replacement or refund in sight! There is no response to any emails. The customer service is appalling. I will never buy from here again and warn anyone else to avoid them.

Do not fall for their 'guaranteed timeframe of half an hour' when you order from their Mansfield 'robot store'. Have literally waited 7 hours during business hours and my order is still not ready. Absolutely false and misleading behaviour by these clowns. Show details

Ordered at 3 30 pm they didn't even bother ordering it so have to until the next day just to get something i paid for......Disgusting customer service do better. Show details

bought 1 for B+M key sata but got wrong type on 16Dec25 (order 7619163). Rang up the woman [3.26pm and 4.17pm] said i could ask for $ back. Went to Milton Umart met [only] man with broken arm [with blue armband]. He said cannot exchange for B+M enclosure as seals were broken, they cannot resell. As I started to walk out, he said my ssd harddisk… Read more

could fit. Then he fit my B+M harddisk to NVMe enclosure, tested it then said it worked. Went home tried on Windows and Linux...it did not work. Now I realised he forced it so the enclosure damaged so I cannot return, it may also rendered my harddrive useless. Well done Milton Umart, Qld.

Absolutely disgraceful customer service – misleading and dishonest I had one of the worst retail experiences I’ve ever dealt with at Umart. I returned a router due to serious performance and range issues (not as described). In store, I was misled about what I was signing, being told it was simply an inspection form to check for physical damage —… Read more

not a warranty assessment. Later, Umart claimed it was a warranty submission, which I never agreed to.

I was initially told a refund was approved, then they backtracked, changed their story, restricted my communication, and kept both my money and the router while dragging the process out endlessly. I even offered to exchange for a more expensive router and pay the difference — they refused.

I was eventually forced to buy another router elsewhere just to have internet at home, while Umart continued delaying and deflecting responsibility. Their internal case numbers didn’t even exist when checked.

This entire process has been misleading, stressful, and completely avoidable. I’ve now escalated the matter formally because Umart refused to resolve it reasonably.

Avoid Umart if you value honesty, transparency, or consumer rights.

they make everything so hard. I have a faulty GPU they have clearly briefly tested and this has return result no fault. They have now threatened me they will charge me if sent to manufacturer and no fault, they treat you like your a fool and you have purposely damaged your own card to return. Show details

Multiple items, multiple orders.... paid for delivery... never arrived. Placed and order online including delivery.. While order was being processed I attempted contact with Umart to increse size of order... contacting a human is not made easy so i resorted to i the Umart messaging. The message was read but Umart did not respond. After and hour… Read more

or so i attempted contact again via a phone number i managed to source. Staff were dissmissive and said the order was being fulfiled via 'bots' therefor no assistance could be provided. I placed a second order and needed to pay additional delivery costs plus the other charges added in the checkout for 'transaction costs' (cash not allowed every same day payment has a surcharge).

I waited for days for the delivery. Generally within 5m of front door. Nothing arrived. Then recieved a message from Australia Post saying delvery attempt failed (that can happen when they dont try). As other deliveries were expected i continued to wait. Other deliveries arrived.

5 days after the order i drove to the nearest post office to pick up the items i had paid to have delivered. Note the Umart website showed them as having already been delivered...Aust post could only locate 1 box which contained part of one of the two orders. I contacted umart and they wanted me to take the issue up with Aust Post re missing items. I requested they look i to the matter. No action appeared to occur.

I tried ringing the Aust Post Lutwyche branch multiple times with no answer. I tried ringing Aust Post general line and their 'robots' said items await collection in the location i had already been to. I tried again. Eventually at after extended issues i got onto a human at Aust Post. They tried to contact the Lutwyche branch. They also had no one answer. So Aust Post logged an enquiry into the items missing at their non responsive branch.

I requested a refund for the missing items given that both delivery service and items were not provided. While this message was read hours ago, Umart did not provide response or refund.Just ghosted by Umart.

Given Umart Milton is aroud 10-15min drive from my home, how many days and how many hours am I expected to spend chasing products ans services I was charged for.. Its already 5 days. Aldready driven to attempt pickup collection once. I just want my money back. This is an insane lack of service and product delivery.

If Umart wont give me my money back for products and services not provided I feel obligated to go to every review site and forewarn others of potential pending disaster if you attempt to deal with them.

Looking like Credit Card fraud claim is my last option with Umart as i didnt recieve they products or services they charged for and they are unresponsive

They allocated parts from my order to someone else and decided to order extra parts in delaying the pickup was initially waiting for only 1 part. Currently on day 3 of their 1-2 day guarantee. If someone orders something, the system should automatically "allocate" the parts to the first order placed.

I submitted 5 requests to talk to someone about a computer system they were selling. No one bothered to get back to me after 2 hours. It makes you think , what if I had a problem with a product from them ? no one is available to help. Years ago at Milton you could go in , choose something and pay for it. Now everything is online , and with NO service. I will buy a complete system elsewhere . half a star . Show details