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Umart Online
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Nikola TeslaSydney
Great service
I've used Umart at West Ryde a few times and each time have found them to be knowledgable, courteous and well priced. I have no hesitation in recommending them and especially the West Ryde store staff.
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Easy to navigate site
Great price, service assistant went beyond to fulfill order after I got it wrong. Discussion soon produce the correct product and a refund added to my account for my next purchase at Umart.
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4.9(436)Brett - KUAH appSouth East Queensland, QLD
Umart is the only place to turn for local IT solutions
Umart is the best possible e-commerce portal, locally based in Brisbane, you can find, that provides immense product range and technical education. I can’t stress how good Umart is. Giving Brisbane based tech startups instant scalability
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The after sales service was excellent !!!
I had to change my purchase as it was the incorrect item.
Since the item was unavailable I was offered a full refund without any issues. The communications were clear and good.
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Excellent and efficient service
Ordered a product but came back with a stock error. Within one business day Lizzy emailed to notify me of the error, and within an hour had a more expensive alternative product ready for pickup at no extra charge. Very prompt and professional service.
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Jake
- 2 reviews
Always great quality products
After multiple computer builds I know i can always come to Umart if I'm looking to upgrade or build a new PC from scrath, always top quality products amd will always recommend.
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Lots of stock, good prices, excellent service
At the moment not everyone has a lot of stock but Umart had exactly what I was looking for. When I called to add to my order they were very friendly.
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Dav H.South East Queensland, QLD
Bunnings for Computers
easy to navigate through the website. has alot of products. even lets you know if theyre instock or not. so far, very happy. everything is working so far. prices werent as low as others but i would be happy to spend the exta buck or two to get everything from the one store
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WarrenFar North Queensland, QLD
- 9 reviews
PAYPAL Does not work and you pay more than the displayed price!
You always get charged a packing fee. Even for a monitor that is in the box that they will send it in!
This does not show up until after you age to the final checkout!
Paypal will not work on their site. I always gets declined! This has been happening for well over 6 months and they can't be bothered to fix it.
BEWARE
2 comments
There is really no point. The next day you sold out of the monitor that I wanted and I had to buy something more expensive the next day with my credit card that I didn't want to use. At Christmas I pu... Read more
rchased 3 computers and the two transactions did exactly the same thing with PayPal. Every other site that I use PayPal with doesn't have problems at all. There is something wrong with the rear-end of your sites payment and it's been like that for a long time. I'm just going to have to shop around outer sites first before going back to U-Mart. It's sad and I've used you for well over 10 years.Similar opinion? Write a review on ProductReview.com.au!
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Elle B.Greater Melbourne (Inner), VIC
- 3 reviews
Great price, fast shipping, user friendly website and great communication throughout buying process
Umart online store is very user-friendly, easy to navigate and product are well described, easy enough to choose which product suits me better. Great price is a plus. Fast shipping as promised even at this busy time. Communicate well after purchased is made. I know when my order has been shipped and when should I expected it to arrive. Well packed. Quality product. Highly recommended.
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dont use itSouth East Queensland, QLD
- QLD, Milton
- Verified customer
Effective even in overload
The store was packed with folks trying to get gear to work from home. I had a few problems with my order and connectivity which was resolved by Josh, he just didn't give up. Really appreciated the friendly help even when the guys were swamped. Thankyou.
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Michael EastWoodenbong
- 2 reviews
Excellent prices Hopeless support
Cannot beat on prices
online access was easy
BUT recent attempts to get technical support was noexsistant
not sure whats going on but they better lift there game
hope this gets some positive reaction.
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The worst customer service i've ever experienced
On the 13/03, when it was discovered that we would most likely be needed to work from home,
I decided now would be perfect for me to get a custom PC built by Umart.
I usually build my own, but decided that it would be extremely stress free to just have someone else build it, and i can pick it up.
How wrong I was!
After ordering the Custom build, and being assured of a 5-7 Business day turn around, expected that I would be able to pickup my PC around Friday next week, or Sunday, Possibly Tuesday at the absolute latest the following week.
on the 16/03 I received a confirmation that my build was approved, I then paid for this. ...Read more
17/03 I checked whether my PC would be ready to pickup soon, via email as I had just bought a router from Umart as well and i was told that the 5-7 days only starts counting from when they've confirmed my order, which was the previous day. No information on their website to explain this, because if i was told it would be around 13 days for a build, I would have gone somewhere else or built it myself. Either way, I said that's okay and they advised that it would be late next week. on the 19/03 I went into the store to pickup my router and was told that my build was not ready to pickup, but they where just waiting on a case so it shouldn't be too long. On 23/03, I check my umart account and my computer is "Ready for Pickup". I then go to the store on the 24/03 to pickup my PC. The way i'm greeted at the store was quite poor. No greeting, just a shout from across the room "What's your order number?", I then read out my order number and the staff members says "Yeah, that's not ready yet", i said, "It says ready for pickup on my phone?" and they said, "It shouldn't". I then approach the staff member after being argued with, and show him my phone which definitely says "Ready for pickup". He goes, "Hmm, that means it's ready for us to build. Should be ready around 2-3PM today". No sorry. No apologies. No understanding of the confusion. No care at all. I reply "Okay." and walk out the store. Then, when i return home, I call umart, attempting to call their store. I then get their Philippines call centre. On the call, the person is kind, but I was wanting to speak to a senior about a complaint of how dissapointing the service has been. The call centre officer says "There's no one to speak to, just email us". After conversing and trying to understand whether a call centre's escalation process is actually "Email us", i then get given a feedback email. on 25/03 I am given a reply to my feedback with a, "sorry to hear this, we'll investigate it but you're order is actually ready now". I just want this saga over, so i'm happy to just pickup my PC and never have to deal with Umart again. On 26/03 I am unable to travel back to the Umart store, but my partner is able to go pick this up. When she is there, no apology, nothing regarding the numerous contacts or complaints we've made. The person then greets my partner quite bluntly, "Here you go". No assistance to help my partner to the car or anything, which i mean, it's nothing out of the norm for Umart, but it's something that I'd probably want my staff doing if this certain customer had complained, been buying from my company for 10 years and was intending to never buy from you again. That's fine though, For all i thought Umart where out of my hair forever. Then, when I tried to run the PC, the SSD was not being detected in the BIOS. I did troubleshooting of many kinds, and none where successful. I was immediately furious that after all of this, Umart couldn't even do the build part correctly. I called their contact centre once again, and was transferred to their "Technical Support Team". I literally said "Something doesn't work" and they immediately refused to do anything other than say "you need to bring it back to the store", no apologies, no understanding, no let's give you a shorter term solution than the 5-7 day timeframe the officer advised my it would take to diagnose my computer. I advised I once again wanted to talk to a senior, or a team leader and was flat out refused. Instead, I was given an email again to email to. Horrible customer service, but it does get worse. I then decide that instead of trusting Umart with anything as they have shown how incapable they are, i would get this fixed myself. Then, it was diagnosed that the SSD was not compatible with the motherboard, and if they did any testing, they would have discovered this. When Umart does a custom build, they make sure all the parts you select work, but also, they should test that the BIOS displays the SSD atleast. The next day 26/03 I call/email and message Umart on facebook and demand to talk to a senior, because this is ridiculous. I want to return the SSD for a refund and I want reimbursement for the work they failed to do. After a while, i am finally called by a member of the build team, that flat out refuses to accept any liability. Great work by the level 2 support to stick to his guns, but i once again advise that me dropping of my computer for 7 days is not a suitable timeframe. I am then finally called by Jessica, who through all of this is probably the only reasonable person i've talked to at Umart, and is probably suffering from undue stress because the processes of her company are absolutely horrible. We discuss for a while some options, but she finally admits fault and attempts to resolve the issue by suggesting to me "Send the SSD back to see if it's actually not compatible and reimburse me for some of the build cost". Although an okay solution, let's see how far this saga goes from here. In conclusion, Umart has shown their true colours in being an incapable business when things don't go smoothly. If I were a CEO of this company and i caught wind this is how my customers where being treated, i would be appalled. Your Phillipines call centre is being completely left out to dry as you don't have any sort of timely solution to provide. You are leaving your techs/front line staff without any ability to resolve complaints. You are clearly not an organisation that is in any way functioning with the ability to address customers other than from a wholesale perspective. I will never be using you ever again and will suggest all my friends do so as well.2 comments
Nick S.Umart Online
Hi Hobey
I apologise for your experience with us. This is certainly not what we expect of Umart team members. Due to Coronavirus we are experiencing an unprecedented amount of orders to process and u... Read more
nfortunately, our usual high levels of service have been slipping. I have escalated this to my manager who will be looking into your experience and talking directly to everyone involved. Hopefully, you will see an improvement in your next visit to Umart if you decide to change your mind.Thanks Nick,
Still haven’t gotten the post paid pack for the return. So obviously time is not of the essence for you.... Read more
And again, the apathy towards me shopping with you guys ever again is pretty woeful. “Hopefully” I see an improvement? You don’t have any confidence in your own staff, and it’s obvious. I’m seeing great deals coming out of scorptec, or even my local supplier who’s pricier but will no doubt be worth it because they’ll probably try and assist me, even the smallest bit. It’s woeful nick, and we’re heading into a recession most likely, you should probably be working a little harder to try retain customers. Can’t wait till this saga is over, but you’re lovingly dragging it on even longer once again. Thanks for nothing again.Similar opinion? Write a review on ProductReview.com.au!
Phill dWide Bay-Burnett, QLD
Very happy with the speed of deliveries
Everything I have ordered so far h a s been exactly as describe. Love the fact they have a really good range of all products. From the most basic, up to the best top range gear, with everything in between.
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4.8(261)Order review
On the 25th March I placed a order for Norton security premium 3.0 OEM (25GB, 5 device, 1 year and I would like a feed back on it progress Customer Reference number 4560095.
I would give a higher rating if this order was completed.
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A good selection of products, and decent prices.
I've used Umart from the time they arrived on the Sunshine Coast. I feel they offer a good range of products at competitive prices. Most of what we need we can get on the same day or the next day.
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Ross S.South East Queensland, QLD
Excellent, honest, reliable service
I placed an order for some extra equipment that I need to work from home during the COVID-19 outbreak. Finding the products I was after and placing the order online was a simple, painless process. Due to a heavy influx of orders that Umart was experiencing at the time, it took a little longer for my order to be processed but it was still done in very reasonable time. When I arrived to collect my order, there was plenty of parking and I was greeted at the door by a very helpful chap who tapped my order numbers into an iPad and then directed me t...Read more
o the waiting area. Xs were clearly marked on the floor to assist people with social distancing. My waiting time was less than 5 minutes. The monitor I collected was the last of that model in stock. I am guessing that it may have been used for in-store display because the sales clerk said that they has noticed some damage on the AC cable, but they had it replaced. I appreciated that he was up-front about this. The cable in the resealed box works perfectly fine and I am very happy with my new monitor. Having an extended desktop makes my work easier and more efficient. Umarts prices are very reasonable too.Similar opinion? Write a review on ProductReview.com.au!
PaulHSouth East Queensland, QLD
Sorting out issues reasonably and fairly with no aggravation
I had a problem, I explained the problem, no argument and we reached an agreement - this is what business should be like achieving a fair and reasonable outcome without aggravation.
A suggestion: during the current health climate it might be safer for everyone to stage collections / pickup by nominating a time for collection.
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PalmygSouth East Queensland, QLD
Quick and easy
Super busy as everyone was trying to get sorted before lock down but it was simple and easy to get in, stand on the dots and pick up my stuff.
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Love my extra monitor
I bought an extra computer monitor and it arrived promptly, well packaged and in good condition. The website was easily navigated and payment was easy. Price was good. Love it
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Questions & Answers
Gary A.asked
DO YOU SELL CARTRIGES
1 answer
Nick S.Umart Online
Hi Gary
Unfortunately, we don't sell ink for that exact model. However, please take a look at the full range of brother ink here: https://www.umart.com.au/Brother-Printer-Ink_977C.html
Gary A.asked
DO YOU SELLINK CARTRIGES J6520 DW BROTHERT
1 answer
Nick S.Umart Online
Hi Gary
Unfortunately, we don't sell ink for that exact model. However, please take a look at the full range of brother ink here: https://www.umart.com.au/Brother-Printer-Ink_977C.html
sethasked
Do you have any locations in Melbourne if i were to do same day pick up or something like that? please reply when you can.
1 answer
Nick S.Umart Online
Hi Seth, Unfortunately, our Melbourne Mt Waverly store is currently closed for renovations with not estimated time of reopening. Please keep an eye out on our website for locations where same day pickup is available
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Nick S.Umart Online
Hi Warren
We apologise for your experience with us. Do you have an order number i can pass to my web team to investigate the Paypal gateway issues you are experiencing?