... their Milton store no longer stocks parts on site and although their website states “In Stock” they now source from a warehouse. Where they would have things ready in a few hours, it is now taking days. They also have no idea of what is going on, and their customer service is useless. I ended up going into Milton to find out what was going on only to find the three of the four items purchased were there for collection, but they had no idea where the last item was. I had to change my order pay extra for another part and travel to another...Read more

This is one sorry state of a "business".
Ordered my PC parts online. Watched my order stay at the same processing status for a week. After emailing them (I think they only check customer emails once a day between 2pm and 4pm) I received an email back that the motherboard I ordered wasn't in stock. Weird as it was in stock when I ordered. Unfortunately I don't have ESP and had to contact poomart to learn that.
After choosing another motherboard that was really in stock, I paid the difference same bank to same bank and asked them send the stock A...Read more

Fritz!Box AC1700 Dual Band Wireless VDSL/ADSL2+ Modem Router with VoIP (AVM7590)

This Modem was purchased on the 3rd of September 2020 Online, I received the router on the 7th of September 2020, however on setting it up the router was crashing initial setup, i was not able to get back into the router as it was not giving me a IP address, i tried to reset the router but no luck, i returned it to Umart in 277-279 Broadway, Glebe NSW 2037 however the guy told me that they do not process returns but i was told by customer service they do. I was t...Read more

Day 1, Ordered a part (CPU fan) listed as in-stock for a client.
Day 3 No pickup email so I call and receive apologies and no info when to expect item (which is meant to be in-stock)
Day 7. Still no email, ring again. Exact same response as if being read from a script from an overseas call center.
Day 8. Receive response to online complaint "I have located your order and have asked for the team to follow up on this with you and make contact with you today." and "Rest assured, we'll have someone make contact with you today to sort this out for y...Read more

So where do I start?
Understandably I did not expect my build to be rushed out the door during a global pandemic and increased purchases due to end of financial year.
I do however expect when I give a company three and a half thousand dollars for a computer build to be transparent and honest.

I was being given no clear idea of what was going on behind the scenes, I was told I could expect it in 7 business days but then they kept palming me off after the 7 business days with, "You will get your collection order tomorrow".
I was then told on th...Read more

I followed the 4-step confirmation email which did not mention to bring ID to collect my parts, just the unique transaction number.

After driving all the way to store because U-mart has seemingly monopolised the mainstream computer part industry here, they denied me my part without ID.

The part cost's 19 dollars, so their policy is essentially assuming I spent 10 dollars on fuel to drive to their store just to commit fraud for a 19 dollar computer part. Absolutely illogical and shows a complete lack of common sense.

No idea how U-mart expect...Read more

Placed my order being for a ThunderX3 BC3 Gaming Chair Black/Cyan $269.00 order number #4831017 from Umart online on Saturday the 05/09/2020 at 11am. I chose to pick up this item in store from there location at Milton QLD which I have done many other times before with no issues until now. The item was in stock which is why I went with this location. When I went in they told me I have to wait as I had not received my ready for collection email. I waited in there carpark all day until 4pm which is when they close to receive this email to pick up ...Read more