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Umart Online
4.2 from 2,354 reviews

Reviews

(1,760)
(146)
(36)
(56)
(356)
  • Product Quality
    4.6 (557)
  • Return Claim MadeYes (85) · No (526)
  • Shipping
    4.1 (187)
  • Customer Service
    4.6 (202)
  • Warranty Claim MadeYes (115) · No (485)

Reviewer Photos & Videos

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Great service

published

I've used Umart at West Ryde a few times and each time have found them to be knowledgable, courteous and well priced. I have no hesitation in recommending them and especially the West Ryde store staff.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWest Ryde
Warranty Claim MadeNo
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Easy to navigate site

published

Great price, service assistant went beyond to fulfill order after I got it wrong. Discussion soon produce the correct product and a refund added to my account for my next purchase at Umart.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMicrosoft Surface Go Wi-Fi 128GB / 8GB RAM
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Brett - KUAH app

Brett - KUAH appSouth East Queensland, QLD

Umart is the only place to turn for local IT solutions

published

Umart is the best possible e-commerce portal, locally based in Brisbane, you can find, that provides immense product range and technical education. I can’t stress how good Umart is. Giving Brisbane based tech startups instant scalability

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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The after sales service was excellent !!!

published

I had to change my purchase as it was the incorrect item.
Since the item was unavailable I was offered a full refund without any issues. The communications were clear and good.

Return Claim MadeYes
Warranty Claim MadeNo

Excellent and efficient service

published

Ordered a product but came back with a stock error. Within one business day Lizzy emailed to notify me of the error, and within an hour had a more expensive alternative product ready for pickup at no extra charge. Very prompt and professional service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWest Ryde Pickup
Warranty Claim MadeNo
See all answers
Jake

Jake

  • 2 reviews

Always great quality products

published

After multiple computer builds I know i can always come to Umart if I'm looking to upgrade or build a new PC from scrath, always top quality products amd will always recommend.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMultiple
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Lots of stock, good prices, excellent service

published

At the moment not everyone has a lot of stock but Umart had exactly what I was looking for. When I called to add to my order they were very friendly.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTP-Link EAP225-Outdoor
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Dav H.

Dav H.South East Queensland, QLD

Bunnings for Computers

published

easy to navigate through the website. has alot of products. even lets you know if theyre instock or not. so far, very happy. everything is working so far. prices werent as low as others but i would be happy to spend the exta buck or two to get everything from the one store

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Warren

WarrenFar North Queensland, QLD

  • 9 reviews

PAYPAL Does not work and you pay more than the displayed price!

published

You always get charged a packing fee. Even for a monitor that is in the box that they will send it in!
This does not show up until after you age to the final checkout!
Paypal will not work on their site. I always gets declined! This has been happening for well over 6 months and they can't be bothered to fix it.
BEWARE

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Umart Online
Nick S.Umart Online

Hi Warren

We apologise for your experience with us. Do you have an order number i can pass to my web team to investigate the Paypal gateway issues you are experiencing?

Warren
Warren
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Elle B.

Elle B.Greater Melbourne (Inner), VIC

  • 3 reviews

Great price, fast shipping, user friendly website and great communication throughout buying process

published

Umart online store is very user-friendly, easy to navigate and product are well described, easy enough to choose which product suits me better. Great price is a plus. Fast shipping as promised even at this busy time. Communicate well after purchased is made. I know when my order has been shipped and when should I expected it to arrive. Well packed. Quality product. Highly recommended.

Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedHP Chromebook 14
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dont use it

dont use itSouth East Queensland, QLD

Effective even in overload

published

The store was packed with folks trying to get gear to work from home. I had a few problems with my order and connectivity which was resolved by Josh, he just didn't give up. Really appreciated the friendly help even when the guys were swamped. Thankyou.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMilton, Brisbane
Warranty Claim MadeYes
See all answers
Michael East

Michael EastWoodenbong

  • 2 reviews

Excellent prices Hopeless support

published

Cannot beat on prices
online access was easy
BUT recent attempts to get technical support was noexsistant
not sure whats going on but they better lift there game
hope this gets some positive reaction.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGigabyte GeForce GTX 1650 super
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The worst customer service i've ever experienced

published
Customer Service
Product Quality
Store LocationUmart Chermside
Warranty Claim MadeNo
Product PurchasedCUSTOM PC
See all answers
2 comments
Umart Online
Nick S.Umart Online
Hobey B.
Hobey B.
Phill d

Phill dWide Bay-Burnett, QLD

Very happy with the speed of deliveries

published

Everything I have ordered so far h a s been exactly as describe. Love the fact they have a really good range of all products. From the most basic, up to the best top range gear, with everything in between.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Order review

published

On the 25th March I placed a order for Norton security premium 3.0 OEM (25GB, 5 device, 1 year and I would like a feed back on it progress Customer Reference number 4560095.
I would give a higher rating if this order was completed.

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A good selection of products, and decent prices.

published

I've used Umart from the time they arrived on the Sunshine Coast. I feel they offer a good range of products at competitive prices. Most of what we need we can get on the same day or the next day.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Ross S.

Ross S.South East Queensland, QLD

Excellent, honest, reliable service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMilton
Warranty Claim MadeNo
Product PurchasedAsus VC239H 23" HDMI monitor
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PaulH

PaulHSouth East Queensland, QLD

Sorting out issues reasonably and fairly with no aggravation

published

I had a problem, I explained the problem, no argument and we reached an agreement - this is what business should be like achieving a fair and reasonable outcome without aggravation.
A suggestion: during the current health climate it might be safer for everyone to stage collections / pickup by nominating a time for collection.

Customer Service
Return Claim MadeYes
Store LocationMilton
Warranty Claim MadeNo
Product PurchasedHP 245 G7 Notebook
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Palmyg

PalmygSouth East Queensland, QLD

Quick and easy

published

Super busy as everyone was trying to get sorted before lock down but it was simple and easy to get in, stand on the dots and pick up my stuff.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOrdered online picked up from Milton store in Brisbane
Warranty Claim MadeNo
Product PurchasedASUS ROG Strix Gaming Monitor XG32VQ (32")
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Love my extra monitor

published

I bought an extra computer monitor and it arrived promptly, well packaged and in good condition. The website was easily navigated and payment was easy. Price was good. Love it

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMonitor
See all answers
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Questions & Answers

Gary A.

Gary A.asked

Umart Online

DO YOU SELL CARTRIGES

1 answer
Umart Online
Nick S.Umart Online

Hi Gary

Unfortunately, we don't sell ink for that exact model. However, please take a look at the full range of brother ink here: https://www.umart.com.au/Brother-Printer-Ink_977C.html

Gary A.

Gary A.asked

Umart Online

DO YOU SELLINK CARTRIGES J6520 DW BROTHERT

1 answer
Umart Online
Nick S.Umart Online

Hi Gary

Unfortunately, we don't sell ink for that exact model. However, please take a look at the full range of brother ink here: https://www.umart.com.au/Brother-Printer-Ink_977C.html

seth

sethasked

Umart Online

Do you have any locations in Melbourne if i were to do same day pick up or something like that? please reply when you can.

1 answer
Umart Online
Nick S.Umart Online

Hi Seth, Unfortunately, our Melbourne Mt Waverly store is currently closed for renovations with not estimated time of reopening. Please keep an eye out on our website for locations where same day pickup is available

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