Under Armour Australia
84 reviews
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Terrible experience. No Communication, ordered and paid for express delivery days ago. No email and no update on status. Nothing. No customer service.Now I’m Getting a refund through PayPal. What an absolute disgrace. Don’t order anything on their website. Their products are good.. but never order online. You just won’t get it .. Only purchase in store
After wearing Nikes for 30 years and after years of frustration due to very poor quality, I recently switched to wearing Under Armour shoes. They are so much better made than Nikes. They are very durable, super comfortable, and importantly, very easy to wash. Do yourself a favour and try a pair. At least they’ll last you more than the 3 months a $250 pair of Nikes will last.
I truly value your brand and the service you provide. My concern is that when I pay for home delivery, I expect the parcel to be delivered properly to my doorstep. As the sender, you engage Australia Post for delivery, and I trust that this service will be carried out professionally. Unfortunately, due to the driver’s unprofessional conduct and… Read more
apparent failure to properly follow the standard procedure of allowing reasonable time after knocking, the delivery was not completed appropriately. This has caused significant frustration.
As a result, I now have to visit the post office, find parking, and spend additional time collecting the parcel. This defeats the purpose of paying for home delivery and has negatively impacted my overall online shopping experience.
In Australia, customer service is considered a top priority. In this transaction, Australia Post is your service provider, and you are their primary customer, while I am your customer. You are therefore in a strong position to raise this concern with them, as not every customer may take the time to formally report such issues.
If required, I am more than happy to provide video evidence, as I have full CCTV coverage outside my home with no blind spots. I am willing to share any relevant evidence to support my complaint, as this matter has genuinely caused me considerable frustration.
Reviews with attachments
I bought these UA shoes. They are so comfy but not good on the wet and smooth floor. They are so good for the running.
I purchased the Under Armour Valsetz boots January 2025 and they felt off from the first time I put them on. The arch support in the left boot felt like it was in the wrong place. Well it's now April 2025 and the soles have worn out! As per photos the grip on the sole is completely gone around the heal, and around the ball of my feet. I do wear… Read more
these boots everyday but I would of expected them to last longer then 4 months! Just another poorly make American product.
Annoying – I used to love Under Armour "UA" Mostly the designs, you could choose a sole that matched your pronation too. I've had 3 pairs over 5 years. I've always had problems with the quality. To be specific, it was the internal quality, they fell apart from the inside out. They ate themselves. Once a pair of UA running shoes I owned, deteriorated on the… Read more
inside, exposing the hard plastic peice that supports the whole rear section of the shoe, the plastic started to digging into my skin,,, painful! I was on a long walk at the time and had to see it to it's natural end, the shoe started flling with blood, literally! I now understand I'm not the only one that has experienced these sorts of problems with UA running shoes.
Of course everyone makes mistakes, and I continued to advocate for the product, but not anymore.
Shoes have been made in volume since the first factory opened in 1760, It's 2024, how is UA senior management able to decide not to fully commit to making a quality product, like their counterparts deliver with ease. Shoes are meant to wear out on the soles, and finally UA have managed to do that too, but in record time.
My Infitite Elite - are maybe 150 kilometres old, walking mostly, the sole at the rear has lifted and it's no good glueing it, as that never works. Grr..
Product review mediation may preclude this from being published, but if you are a decision maker at UA, and take the time to read reviews, I ask you to stand up and act, don't give in to minute gross margin improvements, or overlook the importance of quality production audits and processes that can ensure you and your customers have one less thing to worry about, and don't let marketing run product development or set production deadlines either.
To the CEO - Play the long game, the staff, clients and everyone else will respect you for it.
Brendan
- +5
These kids shoes are absolute garbage – These shoes are the worst I have ever seen. Around 3 months old. They have holes in them shoes laces broken etc. All my daughters Nikes ASICS etc have lasted a year or more. Show details
Positive reviews
Exemplary Customer Service! – I recently made an online purchase for a bundle of soxks, but received a different colour to what I thought I had purchased. I expected some pushback because a $25 purchase doesn't really seem on the surface something to think about, but I was very pleasantlt surprised. I emailed the customer service team and Rhona could not have been more… Read more
helpful. While some companies will provide solutions that work best for them, Rhona came up with a solution that was pretty much completely in my favour. She was awesome! She made me feel like I was spending $25,000, not just $25. She went out of her way to resolve my issue in a very timely manner and made me feel extremely important as a customer to them. Thanks to Rhona, they now have a customer for life - they rock, and so does she!
Excellent! – Extremely fast postage and great communication!, all items arrived in one parcel and were exactly as pictured and described, really can’t believe how many negative reviews there are here Show details
This review is about UA footwear – I find buying footwear online particularly challenging. I need a wider than normal fitting and find it difficult to source great walking shoes in wider fittings at a reasonable price. Previously I have purchased Saucony and Hoka brands and have had to get them stretched but I find this not to be a very successful solution. The other frustration is… Read more
the variation in sizing between brands in my size and also within styles by the same manufacturer. I have found Under Armour shoes to be consistent in sizing with a slightly wider than normal fitting across all the styles I have purchased. The UA website has something for everyone in quality of fit and finish.
Negative reviews
I will definitely not shop online with under armour ever again. Return process takes way too long.... The non stop SPAM emails are ridiculous... I never signed up for this. No matter how many times I unsubscribe, I keep getting spam. Show details
Unsatisfactory customer service – Unsatisfactory customer service. New pair of shoes with sole already falling apart. Very poor response and time taken to reply from customer service. Have purchased lots of items in the past and will not buy from them again after this experience.
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Review removed from their website – Ordered the wrong size shoe after accidentally refreshing screen. Relised straight away and called their customer service number. I was told that I could not change the size and that I had to wait for the order to arrive then request a refund, then order another pair of shoes. NOW HERES WHY ITS 1 STAR I wrote exactly what I wrote above in a… Read more
review stating how inconvenient this was. Then I was emailed by UA saying
Our team has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Couldn't believe it what guidelines do they have. Any bad reviews will be removed?
Recent reviews
Bad experience – Order a pair of shoes on Black Friday !!!! Got a confirmation for order!! I was eagerly waiting for the shoes instead after couple of week got an email saying your refund has been issued !! What a way of making people fool holding my fund for week got nothing. Very frustrating and bad customer service didn't even offer anything to make a customer happy !!! Never order any of there products!!! Don't recommend at all . Show details
Very Low quality clothing – Black Friday's order clothing as received is of very low poor quality. Cant trust this brand for online ordering. Not at all impressed.
Products are expensive, but quality is quite reasonable. Limited women's items – Products are expensive, but quality is quite reasonable. Limited women's items. Poor communication, falsely advertises 15% discount at check out if you sign up. Signed up for the 15% discount (to be applied at check out). No discount applied at checkout, no discount code received on email. Contacted customer service the same day. No response to… Read more
email. Order received in the mail. Still no response from customer service. Contacted chat online and told "Please note - the discount is NOT available on new arrivals, sale items & below ranges;
• Curry • Project Rock • HOVR • Golf collection
And other special collections aren’t applicable for discounts." This is not detailed on the website or * under discount t's and c's. Also told a discount code was emailed to me, but this was not received - I signed up 3 times, still no email with discount code.
False advertising. Don't bother signing up. This overshadowed my shopping experience with Under Armour.
Terrible Shoes – My husband and I both bought the Underarmour UA HOVR Phantom 3, they look good and have nice colours (we bought the peach and white colours) but they are not very good, not the most comfortable shoe to begin with around the ankles, but the main reason for my review is the problem they have which is they are really slippery, on certain surfaces the… Read more
sole is very slippery, my husband had a fall the other day while wearing these, the ground was a bit wet but he totally slipped and fell.Dont trust them and have to be careful when we wear them, and would not wear them in wet conditions ever again.
The Worst Retail Experience You’ll Ever Have – NEVER place an order with the Under Armour Australia online store! Don’t do it. Customer service is non existent, they don’t responds to emails or phone calls and they certainly have zero intentions of honouring your purchase. The negative reviews you see on here are not the exception, they are the norm. UA HQ in the USA should shut these crooks… Read more
down. After finally getting to speak to someone at the Alexandria HQ in NSW and attempted to cancel an order the person simple hung up the phone on me as soon as I requested my order be cancelled. So now Im in the process of contacting ACCC.
Time wasters! Avoid at all cost – Wish I read all the other reviews first before purchasing online. Same experience, they advertise sale items at 50% off but you'll get an email a couple of days later to say they will issue a refund because it's out of stock. A week later, the same item is advertised again at a more expensive price. Complete waste of time! Obviously just a… Read more
marketing ploy to direct traffic to their website.
Wrote a complaint email and to no surprise, no response!
Sent the wrong item , corrected the order without fuss. Very pleased with the outcome – Ordered a pair of size 13 Ignite slides received a pair of Size 8 Slides , corrected the order , Very pleased with the service after error was made , with the outcome. Show details
Misleading Customers – I have placed order via online and i have received email 3 days later was saying order has been cancelled due to stock, then i have looked the same product on their web side the product was available with $30 more price. Show details
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Now several times in a row they could not deliver items advertised – Now several times in a row I ordered items from the online store. Each time they are not able to deliver, this is becoming such a waste of my time. As many others stated in here as well, stay away from their online store.
Under Whelming Thieves! – Order and paid for shoes, no change in shipping status for 3 days - still "processing" - and no communication. I then contacted them and asked for an update to be told that they could not fulfil the order and my refund could take 7 days. How long would I have waited if I had not contacted them! and then they sit on my money for 10 days! Corporate Robbery to be avoided at all cost.
Stay away from UNDER ARMOUR – Stay away from UNDER ARMOUR ONLINE STORE. Bought shoes online & taking ages for them just to dispatch the goods. No communication on website about any delays. When you call - Staff is pathetic & UNPROFESSIONAL. No one really cares & Supervisor or Manager are never available.
Amazing customer service, very prompt with email response and the delivery time exceeded expectations. It was super fast – Great quality and service. 100% satisfied will be buying again Show details
Good products and received OK – Purchased another pair of golf pants, my 3rd pair of Under Armour. Usual good quality and excellent range/sizes to choose from. Only real issue was Australia post who held the item at 3 local depots before it reached me. I don't understand why all the horrible reviews here? Show details
Rubbish! – Bought some thongs (flip flops) and couldn't be worse. When the foam strap (to hold your foot in) gets wet it literally stinks, terrible who ever came up with this design. Trying to get some resolution with them online, hopeless, total waste and never again!
Couldn’t make payment – I came on here to complain about the buying process as you get to the end and then find that Visa cards are not accepted and Apple Pay does not work as this is linked back to your Visa cards. Then I saw the previous reviews and realised I had a lucky escape. I wanted to order a couple of pairs of trousers in the same design as a pair I already… Read more
own and like - but in different colours - however I will look elsewhere.
Funny how the clothing seems good but they don’t know how to run a business.
No ability to cancel orders – If you make a mistake on an order like ordering the wrong size they offer no ability to cancel it no matter how quickly you contact them. The only option is to return it wasting everybody's time and resources. If the order is still processing and hasn't been sent for delivery yet it should have an option to cancel order like every other website.
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