Uniden Australia

I contacted Uniden as the Answering Machine was not working. I spoke to Rachelle at Customer Service. Rachelle was so helpful and pleasant. She was able to resolve m y problem in one call. Very happy with my Uniden 1735 with two additional hand sets. Great product. Show details

My UHF radio went skew-iff all by itself. I couldn’t fix it, so I called Uniden’s support number - and - the wonderful Elle took my call and helped me over the phone fix the problem. Thanks Elle, you rock!! And thanks too too to Uniden.

My intention was only to inform uniden of a small issue with our uniden baby monitor through their website. It was easy to navigate their website to contact them. I was extremely impressed by their quick responses through email but what was beyond impressive was the customer service I received to not only rectify the issue, but to supply a… Read more

replacement for an item that was not under warranty. I was extremely impressed by the whole process and commend Elle, from customer service, for addressing the issue so quickly and going above and beyond to help me out. I am so appreciative about the outcome and I’m extremely satisfied to know that buying a trusted brand was well worth the money.

A big thank you to JC and Elle for solving a handset problem I had. They were very proficient and professional when I rang the company and asked for a solution to my problem. They fixed the problem and I appreciated the service they provided to me. Highly recommend. With grateful thanks from Patricia. Show details

Had home security cameras in my house Suddenly they stopped recording thinking there was a issue with the main unit Took the unit to head office for repair They had the unit for two months telling me that there was nothing wrong with the unit Is was there software issues with their main system app in the background They said they would look… Read more

into it And came back with Their IT department wasn’t going to do any upgrades with that unit cause it was old So I said to them that everyone that owns that unit has to throw it away ‍ They offered me a new unit ,which I expected and when got to the store to pickup the new unit they said they tested the new unit and had issues with the software on the new unit the Notification, not working For a company that big that doesn’t have a IT department that can fix the issues is very disappointing Very disappointed with that company

Beyond angry with Uniden customer service team. We purchased a baby monitor and after less than a month its screen stopped working. I sent the monitor back for repair as per their request and almost 3 weeks later there is no communication on the status. I’ve now been told and read other reviews that they have previously replaced others monitors without all the issues we’ve had. We now do not have a camera at all and I will be taking this further. Show details

I purchased my UH850S handheld VN from a shop in Singleton which closed their door a week after I bought it. I was heading to WA across the Nullarbor where everyone says you need a CB. After charging it up I used it once then had to recharge and it never happened. I thought it must be the charger so after contacting Uniden in Sydney they told me I… Read more

must take it to an authorised dealer for them to look at it. OK so I’m about to cross the Nullarbor without any CB, I asked a few places along the way without success, Once I got to WA I found on the Uniden website two addresses in Perth. Once we got to Perth and found the first address no such Uniden office or store, we phoned a number on the website only to get an office in Geraldton, a mere 5 hours away. Next day we went to the second authorised dealer only to be told that he doesn’t have much to do with Uniden, and that the connection had burnt out it needed replacing but he can’t help me. So we travelled back home without any CB contact, sent the whole thing back to Sydney and have now received my CB back with a new battery and charger, Thank You. I just don’t get that it took 33 emails back and forth and 8 weeks to get something done, meanwhile I have driving over 11,000 klms without something that I purchased thinking I needed. Surely there is a better way of dealing with a customer who is out in the never never without any contact. I am not a happy customer and will have to think twice before buying a Uniden product again.

Terrible service, fraudulent activity – Phones need a service payment plan for them to operate. It was not disclosed (item was purchased on Catch of the Day). When requesting a return and refund they argue that it's the customers responsibility to research and figure that out them selves. Return policy requires items to be in the original packaging and unsealed for it to be accepted for returns (both of these issues go against the Australian Consumer Law).

Poor product, poor customer service – Problems with the dashcam from day1. Their customer service team are virtually unintelligible. They’re not interested in fixing the problem with their product, just creating work for me to prove their product is faulty, and cost for me to return it to them. I’ve had to reset multiple times. It doesn’t work as advertised… they called it a wifi… Read more

dashcam, but you can’t access the files you have downloaded over wifi apart from through the unit (completely counterintuitive). Have had issues with the product stopping when sd card is full from day 1. I like a product to do what it is meant to, out of the box. Too much to ask, apparently. Wish I hadn’t bought a Uniden product - never will again.

Don’t waste your money on the baby monitors – Purchased one of the top of the line BW6141R monitor and camera, paying quite a considerable amount of money for a huge disappointment. Would never recommend it to anyone. Have returned the product multiple times for failure to operate properly. Constantly freezing, major delays, camera failure and dropping out. Received a replacement only for it to be just as bad. Don’t waste your money.

UNIDEN PRODUCTS ARE RUBBISH – I never post reviews but... I've recently purchased a Uniden jump starter pack also a dash cam.. both have failed within few weeks of use... the uniden quality has seriously hit rock bottom, I will not be recommending or purchasing Uniden products again...

Good Customer Service – I purchased an App Cam Solo Pro Twin pack in April 2023 along with a Solar panel charger. I was very impressed with the product and ease of set up. In November 2024 one the cameras stopped charging either by the Solar panel or wall charger, not realising that it had a 2 year warranty I contacted the Service center via email and asked if anything… Read more

could be done. JC from customer service responded asking for further details so they could check warranty, they then asked for me to send it back with a copy of receipt and they could look at under warranty. This was done and within 4 weeks of my initial inquiry they sent me a replacement camera under warranty. I found the whole service responsive, courteous, quick and a great example of what customer service should be. So a big thank you to Uniden and JC.

Very, very disappointed with Uniden!! – I purchased this monitor from a reputable Baby store in Sydney, in Jan 2022. My granddaughter rarely stays at my place & I had no issue with it until 2 weeks ago. The monitor burst into flames ! It was amazing I had just entered the room,(at 11.45pm) to prepare for her arrival the next day. On leaving the room, the fire started in the monitor. As… Read more

it was very late, & I don't frequently go into this room, it was a miracle I was in the room at the time, otherwise my house could have caught alight. I am still very shaken by this event. After checking in with my electrician, he assured me it was the monitor itself, (NOT my powerpoint as there was no damage to there). I contacted UNIDEN & I am still waiting to hear back from them!! Given it was a BABY MONITOR I would have thought someone from this company would have called in a hurry...but NOTHING! I am so disappointed with UNIDEN, but so very relieved it happened when we were in the house and my granddaughter was not in the room sleeping, (when we were sleep).

Adhesive tape for dash cam ripoff! – REPLACEMENT ADHESIVE TAPE FOR DASH CAMS. Quoted $9.95 ea. For tape to fix camera to screen..or $19.95 for tape + plastic holder. For IGO 50 and 70 with 2 cameras = 2 pieces @ 50mm long req'd. Tape sells for $79 for 33 metres...so 33m divided by 50mm =660 pieces of tape. Based on unidens $9.95 price for 50mm they are selling a 33m roll for $6,567… Read more

!!!!!.....thats 83 times the cost of the tape...if bought at bulk rates as they would, the profit would be even greater. Tape should be about 25c for 50mm...its needed everytime you shift from original spot or swap camera to another vehicle. For Uniden to supply say 10 extra pieces at time of purchase, it would cost them less than $2.50.

Don’t waste your money – Don’t waste your money! Terrible baby camera and monitors. Trust me, it doesn’t last and you’ll probably be getting a new one within the year. We had to replace our so many times, it happened to my sister in law as well.

very polite lady providing excellent service.. an great asset to your business – I am an aged person not good with technology. Today your staff person [Name Removed] provided service I thought had gone from all modern businesses by walking me through the setting up of my uniden 1735 handset system, something the handbook confused me with doing personally.

Dashcam iGo90R Never Worked Properly From Day 1 – I purchased a Uniden iGo90R from an Autobarn almost 2 years ago & I never got it to work properly since then. The longest it records for is 5 minutes & then unit shuts off. Recording is intermittent & shaky. I've tried everything from a factory reset to using different microSD cards. Nothing I have done has made any difference to it's recording… Read more

ability at all. I originally had the dashcam installed at an Autobarn store. When I went to pick up the car, whoever installed it simply gave back the keys & that was it. No instructions were given to me on how to use it. What a big letdown & I was very disappointed! It wouldn't surprise me in the least if the dashcam was already faulty before installation & the installer didn't care one bit if the dashcam didn't work or not. His job was to install & get paid for it. I've since contacted Uniden requesting a refund or replacement, but because the unit is out of warranty, I can't do anything, except rip the unit out & try another brand. From now on I'll definitely stay away from Autobarn installers because they don't give a hoot about showing one how to operate a newly installed dashcam or any other electronic equipment.

Terrible service – We called maybe 12 times, they answered once and as soon as we said "Hi" they instantly said "sorry i cant hear you" and hung up instantly. What a TRASH company.

Dodgy products and no customer service – I bought a solo app cam. About one year in it failed so I sent it in for repairs. Another year after it was having issues so I reached out for tech support. They responded saying they refuse to offer any assistance because they don't sell that model anymore. Thanks for nothing Uniden. Avoid at all costs.

Uniden Baby monitor – Bought a top of the range baby monitor. Unfortunately it was faulty ( not charging) and had to be sent away for repairs instead of replacement. Rather inconvenient as that took a few weeks. Then there was another problem (camera not working) and again had to be sent off. Certainly not a product I would recommend based on the inconvenience of no replacement policy and weeks of waiting. Show details

Dash Cam stopped working just outside warranty period – My iGO CAM 50R Dash Cam stopped working just outside warranty period. Contacted their support line for some advice or at least some trouble shooting tips. Received no reply. Overall I liked the product but am extremely disappointed in the fact that it barely lasted.

Would give 0 stars dont buy any products – The app is bad. Terrible tech service atm they have none that reply. They have about 7 different apps. Cant even login. Cameras take soo long to show you the notification and display that a person wont even be on the screen.. You have to look at the recorded section which also takes forever to show up if it doesn't error.. Products I bought are solo+ indoor and sx equivalent outdoor Show details

Disgusted. Paid and no delivery – I ordered and paid for an order of 2 wooden ceiling fans. Over $500 . They said they delivered but they have not and will not answer my emails. They were supposedly delivered during our floods here in Northern Rivers. How could that be possible !! After loosing my car and my home going a metre under water I am devistated to also be ripped off by this company.

Rubbish product – Battery is crap, very basic user functions, very slow to toggle between cameras, sometimes stalls. If you are a parent thinking of getting this to monitor your kids, buy a different product. It has been a major regret of ours. Show details

Worst piece of electronics I ever bought – You need a uni degree for this garbage. The instruction are the size of an encyclopaedia. Yaesu is much better product.  Show details

Horrible customer service – I had a faulty adapter for my cctv system after 14 months of the purchase date. I contacted uniden in order to get a replacement and I was told that it was out of the warranty and had to purchase a new adapter for $40(excl. shipping). I have spoken with managers and try to explain that a person can expect for a product like this to last longer… Read more

than 14 months without having to replace parts. They kept telling me I could purchase a new adapter with them if I wanted to. It is ridiculous they refuse to replace the adapter (or at least supply one for a reduced price) as it's only 2 months out of warranty and further that they decide to charge top dollar for an adapter that's costing them a couple of dollars. I will never buy a uniden product again as this is the worst customer service I've experienced in a long time!!!

Good and working Customer Service – PROS: Uniden has a more reliable CCTV system than other major brands e.g. Swann. I bought two GDVR systems. The systems have been in working order. Remote connection is relatively stable. Quadruple cameras are reliable. Server unit never has any issues. Customer Service is responsive and helpful. Six years on Uniden GDVRs and they are still going… Read more

strong.

CONS: Basic features. Camera resolution is basic. Other competitors might offer better functions. However, who would care if the product is not reliable? Uniden's Customer Service is accessible through direct email, phone call or Contact Us form. This is basic, but working. One of their staff, Gendy, is helpful. Power adaptor for cameras would need a replacement after 2 years. Available on eBay for $12. Apart from this, the product has been relatively OK.

Excellent Service – How often do you read adverse comments about a product when clients haven't given the Service Department a chance to help out. I had been having intermittent dropouts with my Guardian Live remote monitoring of my Uniden 8 Security Cameras. I called Uniden Australia and have had complete success. The problem was traced by Gendy and I believe Mae. There was no rushing and the problem solved. Hint, always give a call to support. Thank you. Show details