Uniden Guardian App Cam Solo Questions & Answers
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My NBN was upgraded to ftth 5g and now my Uniden sol pro will not connect. Help please
Hi,
Please contact our Customer Service for further assistance.
Uniden Customer Service Phone number: 1300 366 895 E-mail: custservice@uniden.com.au Business hours: Monday - Friday 9:00 AM - 5:00 PM
Thank you!
Hi i have 2 Solo Pt cameras in used to be able to view on WiFi and cellular network but now it won't connect to cellular. It used to give me the option to connect to cellular if I was away from my wife but not anymore I have updated my Android phone and done factory reset with no luck. The same story with my wifes phone. Any help would be great.
Hi Peter,
Thank you for contacting Uniden Australia.
We do apologize for the inconvenience.
For further assistance, please call us at 1300 366 895. Open Monday-Friday 9AM-5PM Sydney.
Hi. I hava previously purchased a uniden solo pro and was on the old app. I have now bought another uniden for inside the home and can only set it up on the new uniden plus app. As a result, I want to add my older cameras to the new app, but in trying to add them to the new app, I can connect the old cameras. I have tried with one, done the reset, turned it off and on, and it keeps saying "run the app, add the camera and set it up". The light isn't flashing, and so the qr code (in manual set up) isn't working.
What do I do?
Complain to uniden. It used to work great. They somehow stuffed it.
I just called. Turns out the old models are not compatible with the new app and the new models are not compatible with the old app. Basically forced to buy a whole new set of i want everything on the same app.
I bought a new model too. Reception was way more fickle and kept disconnecting from the network. And not compatible with the app for the older cameras so I sent it back. Newer clearly isn't better
Hello Marissa,
Thank you for contacting Uniden Australia. Let me help you with your concern.
We do apologize for the inconvenience. For further assistance, please call us at 1300 366 895. Open Monday-Friday 9AM-5PM Sydney.
Hi Doc, Thank you for contacting Uniden Australia.
We do apologize for the inconvenience.
For further assistance, please call us at 1300 366 895. Open Monday-Friday 9AM-5PM Sydney.
I have EXACTLY the same problem. I bought two of the new cameras and was told they would work with the older camera setup I have. After fitting them, I learned I needed to install a new app (so now I have two separate apps on my phone to monitor the cameras on the one house). I feel this was deceptive as there was no reference to the fact that the new model cameras weren’t compatible with the previous ones. The sound on the new ones is next to non-existent, you’re unable to scroll through cameras on the new app and it’s very much sub-standard compared to the older models. Contacted Uniden and was told they were aware of consumer dissatisfaction - but told me there was nothing they could do.
Now I’m faced with taking the new substandard ones down, returning them to JB HIFI without the packaging, arguing with them, and waiting for a refund. It’s a pain. Thanks Uniden. Whoever came up with this dumb plan and this substandard camera needs talking to by your management.
Hi, Thank you for sharing your experience and I'm truly sorry to hear how frustrating this has been.Please contact our Customer Service for further assistance. Uniden Customer Service Phone number: 1300 366 895 E-mail: custservice@uniden.com.au Business hours: Monday - Friday 9:00 AM - 5:00 PM
Thank you!
I have an Android phone, my wife has an iPhone. Why can she get into the app to look at the cameras every time yet with my Android phone I can rarely get in. The app opens and all I get is a blank screen. Restarted my phone, cleaned all the cookies and reloaded Guardian 365 and still the same
Hi Kevin, Thank you for contacting Uniden Australia. The App Cam Solo camera is using the Uniden Solo application, not the Guardian 365. Kindly download the correct application, in the event you're still having trouble, please call us at 1300 366 895. Open Monday-Friday 9AM-5PM Sydney.
Have a good day.
Tried scanning the code on the unit as directed and comes up as invalid. The unit is Uniden Guardian. I have 8 cameras connected to it
Hi Kevin,
Thank you for contacting Uniden Australia.
We do apologize for the inconvenience.
For further assistance, please call us at 1300 366 895. Open Monday-Friday 9AM-5PM Sydney.
Uniden solo camera I can’t access recoding on the cloud through the app. It says that cloud recording is on but then says it can’t obtain configuration information. Need help.
Hi Dylan, Thank you for contacting Uniden Australia. I do apologize for the inconvenience, let me help you with your concern. Re logging in on the app would help. Please make sure you know your Cloud email and password before you log out.
Thank you! For further assistance, please call us at 1300 366 895. Open Monday-Friday 9AM-5PM Sydney.
That worked thanks But why do I need to do this often? The whole idea of an app on your phone is quick access
Hi, 6mths ago I asked why can’t I change my profile picture in my uniden solo+ app. It comes up and says ( failed to change profile picture). It doesn’t matter what size picture I try to use the result is still the same. It doesn’t change or work even if I press retry. If I go to my email address and press on that and do it that way the error comes up and says (something wrong inside the system). Can someone who works with Uniden please fix this.
Hi,
Please contact our Customer Service for further assistance.
Uniden Customer Service Phone number: 1300 366 895 E-mail: custservice@uniden.com.au Business hours: Monday - Friday 9:00 AM - 5:00 PM
Thank you!
Hi there I've got a Uniden app cam solo pro 2K one of the cameras was faulty and was replaced one of cameras you guys found a fault I had the extended warranty from my local JB Hi-Fi store warranty claim at local JB Hi-Fi store in Sydney it comes up next connection failed after connection was successfully succeeded to the Wi-Fi router can you help me with that what do I do I'm stuck
Hi,
Please contact our Customer Service for further assistance.
Uniden Customer Service Phone number: 1300 366 895 E-mail: custservice@uniden.com.au Business hours: Monday - Friday 9:00 AM - 5:00 PM
Thank you!
They lie the don't answer ya mail
We do have Customer Service Mondays- Friday 9am-5pm Sydney time. Can I have your concern so we can help or your email address?
Hi, I can't delete a camera currently on my Uniden iPhone app or reset as it returns a message it already exists. Can I add my older version App Cam Solo cameras to my Uniden+ app?
Hi,
Please contact our Customer Service for further assistance.
Uniden Customer Service Phone number: 1300 366 895 E-mail: custservice@uniden.com.au Business hours: Monday - Friday 9:00 AM - 5:00 PM
Thank you!
What does it mean when dormancy comes up next to the battery indicator in app
Hi, Please contact our Customer Service for further assistance.
Uniden Customer Service Phone number: 1300 366 895 E-mail: custservice@uniden.com.au Business hours: Monday - Friday 9:00 AM - 5:00 PM
Thank you!
Hi I have 2 problems with my uniden solo+ cameras. Firstly I noticed I can’t change my profile picture in the app, I don’t know how long this has been like this I only tried to change it cause I was trying to work out why I can’t get emails from my camera footage which is my second ?. With my profile pic I click on (change profile picture), I then select (select from album), I pick a photo then click choose and it comes up saying (failed to change profile picture). I can also take a photo and it still says the same thing. Does anyone know what could be the issue here?
With me not getting emails telling me I have camera footage to view, I can use playback in the camera app to view any footage however no emails. When I first bought these cameras a few years ago everything was fine, however for the past 8 months or so I don’t get any emails from uniden.ive tried everything I can think of to fix this to no avail. I don’t seem to be able to link my uniden app to google as uniden isn’t in my third party app in Google. I’ve also checked my smtp is correct and my network is fine. The only thing I don’t have is a recipient in my email on the app. I can only put in one email address as there is no recipient underneath it. Does anyone know how to fix this please.
Hi,
Please contact our Customer Service for further assistance.
Uniden Customer Service Phone number: 1300 366 895 E-mail: custservice@uniden.com.au Business hours: Monday - Friday 9:00 AM - 5:00 PM
Thank you!
Hi, the reason why I haven’t rung you is because I can’t understand what the person says as their English is never clear etc. Can you please just type what I need to do to fix my 2 issues.
Hi,
We do apologize for all the troubles. I truly understand your concern and let me help you. Please provide your email address here or send us an email at custservice@uniden.com.au for further update or recommendation.
Thank you.
I had an iPhone 12 - app worked fine. Then I got an iPhone 15 and since then I can't open the camera and view or playback, nothing. It just keeps coming up as Connection Failed. I have reset the device, reset the app, still nothing. BTW, we also have an android phone and that hasn't skipped a beat - able to view and playback. Any suggestions why this is happening on my iPhone?
Hi,
Please contact our Customer Service for further assistance.
Uniden Customer Service Phone number: 1300 366 895 E-mail: custservice@uniden.com.au Business hours: Monday - Friday 9:00 AM - 5:00 PM
Thank you!
Need a qr code thing to scan n set up
Hi Cyrille, If it works using a USB port directly over the wall and not charging on the Solar Panel, it would be best if you can send the Solar Panel back to us for further checking. For further assistance, please call us at 1300 366 895. Open Monday-Friday 9AM-5PM Sydney.
My camera has been recording/working since we purchased it a few months ago and has now stopped working. I plug it into usb port and the camera works. This indicates the solar panel may be the issue. Any tips?
Hi Tammy, If it works using a USB port directly over the wall and not charging on the Solar Panel, it would be best if you can send the Solar Panel back to us for further checking. For further assistance, please call us at 1300 366 895. Open Monday-Friday 9AM-5PM Sydney.
I must admit I was rapped when we got our Uniden 4 camera system . Up until it failed after a few months . Now it's just a useless system that won't send notifications to our phones , freezes the image until you tap on the particular camera you want then uploads the image at that time , as soon as you close the camera it freezes that image until you do the process all over again . Uniden Australia are absolutely useless as far as " on line " help goes . Better off just playing with the settings yourself. A brand as well known as this should be simple and reliable, but guess everything is made in China with no quality control .
Hi Malcolm, In order for you to view the real time video on the Uniden Solo Application, you really have to reload it again if you quit the application and access the live view again. With regards to the notification issue, can we ask if the Push Notifications is on?
It would be best if you can ring us at 1300 366 895. Open Monday-Friday 9AM-5PM Sydney so that we can troubleshoot your camera.
Yes the push notifactions are on . Its been problamatic since it failed a few months after purchase . As for ringing the 1800.number i just get told " we will send an email to you " .
Hi,
Please contact our Customer Service for further assistance.
Uniden Customer Service Phone number: 1300 366 895 E-mail: custservice@uniden.com.au Business hours: Monday - Friday 9:00 AM - 5:00 PM
Thank you!
Yep
kiwi922@bigpond.com Hi since the up grade my camera is saying No SD card have removed card and replaced,still saying No SD card. Can't record
Appreciate your assistance
Sue
It's a uniden solo solar power,would loke to get recording again,had no trouble until upgrade Cheers Sue
I do apologize for the inconvenience, let me help you with your concern. For us to provide troubleshooting steps, may I know what is the exact model of your camera? For further assistance, you may also contact our hotline number: 1300 366 895. Thank you and we hope you have a wonderful day.
Hello, Please try to format the SD card on a PC and re-connect it to the camera. We'll see if it's being detected after that. You may also try to use a different SD card. For further assistance, you may contact us at 1300 366 895 Open from Mon-Fri 9:00 AM to 5:00 PM Sydney.
How do I unbind a uniden solo+. I have changed emails and want to reset the recording feature to the iCloud to my new account
It would be best if you can call us at 1300 366 895. Open Monday-Friday 9AM-5PM Sydney for us to proceed with the Unbinding Request.
Thank you, have a wonderful day.
Hi, my Uniden Solo is not connecting to my phone, via my home WiFi or my mobile data. It just says "Connecting....." for approx 15 seconds and then says " Connection failed" It shows full 4g bars in blue, 0.00kbps. I have uninstalled the app then reinstalled, which made no difference.
I believe this is a problem with cctv as this was the start of my problems and then Uniden refused warranty. You may find something has got into cctv. You can push reset button on cctv and try again
Thank you. Will try this next time we are at our property which is 8 hours away. Not much good having a camera that doesn't work.
Hello Sandy,
Thank you for contacting Uniden Australia.
We do apologize for the inconvenience.
For further assistance, please call us at 1300 366 895. Open Monday-Friday 9AM-5PM Sydney.
same problem, I reset do all the steps get the message connection to the router succeeded, then connection fails. they used to work what has happened
I hear you! It used to work OK, I wouldn't say perfectly as it didn't like using High PIR, so always had to use Low which was not very clear, now it has stopped working altogether. I am too far away to just go get it, and won't be on my property until Xmas, which leaves my building site vulnerable to theft/vandalism/ trespass. Not happy at all since we have only had it for approx 9 months!!
Same issue… my camera used to work perfectly… then it’s just stopped…won’t connect to the app. I’ve reset it, multiple times - get the successfully connected to the router message but can’t connect on the app…
I’ve reset my internet, swapped to mobile (instead of wifi) etc an still nothing - SO annoying.
@ uniden support this must be a known fault… how do we fix it?
Hi All, Please be advised that our app and camera rely on the internet connection and sometimes we may experience latency. Also it uses Upload speed rather than Download speed more. For better assistance. We highly suggest to call our live Support as this section is only for reviews.
For further assistance, please call us at 1300 366 895. Open Monday-Friday 9AM-5PM Sydney.
I have excellent internet connection through Starlink. It is amazing. I have 5 Uniden Security cameras, 2 work (Pan & Tilt) they record and upload to the cloud. The 3 others are Solo App, they were amazing built I feel dont work with the softwear anymore. I can only view Live feed out of them not playback or upload to the cloud.
Hi Rae, I understand where you're coming from and we do apologize for the inconvenience. For further troubleshooting please call us at 1300 366 895 and just to set your expectation as of December 23, 2023, our Customer Service division will be closed. It will reopen on January 2, 2024.
Thank you and have a nice day.
I have a Uniden Solo and it has stopped recording. Using SD card. Is there a way to delete old footage off the SD card through app?
Hello Sharon, Thank you for contacting Uniden Australia. Let me help you with your concern. Go to Settings > Tap the Camera Name > Storage > Format. Just to give you a heads up, doing the Format will delete every recording that you have on the SD Card.
If you want to delete only certain footages, you may do so by accessing the SD Card n a computer.
I am having the exact same issue others have reported - can't view the cameras live stream when on mobile data. Can view notifications / recorded events, but not the live feed. Just keep getting the message "streaming error. Tap to refresh". Please fix this!!
Hi,
Please contact our Customer Service for further assistance.
Uniden Customer Service Phone number: 1300 366 895 E-mail: custservice@uniden.com.au Business hours: Monday - Friday 9:00 AM - 5:00 PM
Thank you!
Don't bother calling Uniden they will just blame your service provider ... Even though my system was working for 5 yrs without fault until the latest major app update ... I rang support they said call Optus Biggest handball of all time Wasn't broken until they got updated app and heaps of people here complaining of same issue at about the same time I'm trying to find alternative app or will just check these cameras in the bin and get competitor product
I can see my cameras on my network but cannot purchase a plan. I’ve had the cameras for a few years now with no issue using ‘free plan’ and renewing the ‘free plan’ each time it expires. However I not cannot purchase a plan so cannot see recording and live video when motion sensors are activated? I’ve rebooted/ reset cameras, reset wifi network, hard reset phone …… I’m at a loss as to what has happened?
Hi Linda,
Thank you for contacting Uniden Australia.
We do apologize for the inconvenience.
For further assistance, please call us at 1300 366 895. Open Monday-Friday 9AM-5PM Sydney.
It seems like this is a problem with the Uniden app. Sadly, my cameras continue to send my phone app notifications of recent motion. However, I am unable to view the footage or see the cloud recordings on the app. This is only a new issue , but a big issue!
Note: The website is working ! And is currently not being affected the same way that the app is.
# Please fix or revert back to the previous version of the app.
Hi,
Please contact our Customer Service for further assistance.
Uniden Customer Service Phone number: 1300 366 895 E-mail: custservice@uniden.com.au Business hours: Monday - Friday 9:00 AM - 5:00 PM
Thank you!
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