Uniqlo
244 reviews
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- Very large
I’m so dissatisfied at the way my click and collect order has been handled. I ordered almost a week ago and still waiting to get email, went to the store and they couldn’t help even though the product was available, asking me to purchase another and get refund for the order, very distressing as item was needed urgently for a Friday and I had been… Read more
waiting since Monday. If I had to pay twice might as well have gone to another store. Uniqlo’s interpretation of click and collect differs from other stores so AVOID this store if you need anything in a few days let alone a few hours!!!
It’s a few years since I purchased Uniqlo clothing. I bought some items in Jan 2026 and am shocked at the decline in quality. The clothes stain easily and the stains remain even after specialised laundry treatment. These clothes cannot be recycled and need to go to refill. Truly disappointed in the low quality and standards of these products. Show details
- +5
The Best and Most Affordable Clothing Store in Australia! I am really shocked with the low Product Review rating of Uniqlo!!! The designs are elegant and the quality is the best, it is much better than expensive brands that cost triple its prices. I discovered this store more than a year ago. Since then, I bought kids clothes for my… Read more
granddaughters, shirts and blouses for myself, underwear for my sons, and other pieces of clothes, All of Them were Amazing! I have been washing them repeatedly, and they look brand new as the day I bought them.I washed the shirt you can see in the photo countless times without the need for ironing, and it still as new. I highly recommend it.
Reviews with attachments
I'm very happy with Uniqlo. I ordered many time and never have any trouble. Price is reasonable and good quality. Show details
Rip you off. Advertise a sale price and charge full price. Staff refused to acknowledge the sale price even when shown the sale price sticker. This was advertised as $29.90 and full price $39.90. I have lodged complaint with Office of Fair Trading. Show details
Breach of ACCC guidelines – I purchased a couple of navy blue Marvel kids tshirts at the Highpoint Victoria Uniqlo store on 21 November 2024, the price of which was clearly displayed on the shelf they were resting on. The large price label did not specify any particular tshirt style and was worded ‘limited time offer $14.90 regular price $19.90’. When I arrived home I… Read more
realised I had been charged $19.90 instead of $14.90 for each tshirt.
I attempted to call the store a number of times on the contact number displayed on their website without success. Each time the call diverted to message bank.
I managed to speak with customer service via their online chat. As requested, I emailed a copy of my store receipt to them on the day I purchased the tshirts.
I again visited the store on 22 November 2024 (today) and spoke with the manager there.
I showed her the misleading signage on the shelf where I had chosen the two tshirts from.
The pile of tshirts was still there (see attached photo - pile of navy blue Marvel tshirts on second top shelf to the left of the pink tshirts) with the misleading pricing displayed beneath.
The manager acknowledged my email sent to their customer service and advised the tshirts were going to be removed from that shelf.
I explained to her that the price label was very misleading because of where it was positioned and as it didn’t refer to any particular style.
She did not offer to provide me with a refund of the price difference. I then returned the tshirts and obtained a full refund.
It’s frustrating that the Highpoint store is unable to be contacted via telephone and that I had to make a special trip in to the store.
It’s also disappointing that I was not offered a refund of the difference in the shelf price and what I paid at checkout. If I had been offered a refund of the difference I would have happily kept the tshirts.
The accc.gov.au website states:-
When the price at checkout does not match the displayed price:-
Sometimes the price of an item in store or online at the checkout may not match the displayed or advertised price in store or online. If this happens, even by mistake, the business must either:
* sell the product for the lowest price - either the checkout price, or displayed or advertised price, or
* stop selling the item until the incorrect price is corrected.
Whilst I normally enjoy shopping at Uniqlo, this particular experience has been most frustrating and disappointing.
I hope that the Highpoint store takes note and complies with the ACCC’s above guidelines in the future.
Long time customer no more – Unfortunately, Uniqlo has declined in its quality over the years. I was a loyal customer and have spent $100s on their products but now I have withdrawn my membership after several quality issues and poor customer service experiences. Unfortunately their quality has become worse than Target or Kmart with most items fraying or becoming damaged… Read more
after only a few washes. The strings in their gym shorts break so easily after a few washes and items like shirts and tshirts develop holes very quickly. My most recent experience was with their Woolen sweaters where a hole developed in the Merino sweater after only a few wears (and no washing). I am usually fairly accepting of clothing damage if it's reasonable, but this was the last straw. After contacting Uniqlo, they dismissed my request for a store credit to exchange blaming me for the damage. I will now have to escalate to ACCC. Please avoid shopping here and just go to Target or Kmart - it's cheaper and their products last longer. Or stick to Online retailers like Amazon which have far more generous returns policies for damage.
Latest follow-ups
Why is everything polyester suddenly. Uniqlo used to be great. Now its junk. Linen and viscose. Ugly bad for our planet. Go back to 100% wool linen and cotton PLEASE. Also the tops and sweaters are too short and the sleeves are too long. And it’s… Read more
not just me. You can see it on models in the advertising. Come on uniqlo. Go back to the quality basics. Even the underwear and socks are more excessively processed petroleum product than natural fibre
Follow-up · Still too much polyester. Will NEVER purchase polyester. Bring back 100% natural fibres. Cotton Linen Wool. No more plastic landfill
Positive reviews
Great experience – I don't know why they have such a low rating. I ordered 2 dresses. They shipped them and they arrived in 2 days. The dress were exactly what I wanted and the quality was great. Will order from them again!
Top experience Uniqlo – Excellent online click-and-collect experience! Easy ordering and top service in your Melbourne Emporium store today when I collected my 100% Extra Fine Merino Crew Neck Sweater. Thank you! Show details
Canberra Uniglo Store brilliant! – At least for the Physical store in Canberra, Uniglo were brilliant. There were lots of choice for men's trousers, way better than H&M and DJs and of course much cheaper than DJs. Never seen so many staff in a shop in recent years, who were all cheerful and very helpful. There is a free alterations service, which took a whole 30 minutes to take… Read more
up a pair of trousers. Trennery in DJs just look at you and say our twice the price trousers only come in one length. Uniglo seem to have a Japanese service ethic rather than a cut costs to the bone and overwork our staff approach which is the current Aussie corporate ethic. The Canberra store is only two months old, and judging from reviews of other stores it is possible there is some kind of introductory amazing good service going on, or there just happens to be a great manager of this store.
Negative reviews
So disappointed in the declining quality of their clothing, specifically anything woollen. Their lambswool unisex jumpers are so much thinner now! Just cheap quality in general. I loved my old 100% wool jumper.
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This just happened at the Eastland store. I thought the scanner and identified all the items which I paid for. I waljed out of the store to find two staff running out and accusing me of not payng for all my goods. I showed them the receipt. How embaarrassed do you think I feel right niw.
Bought cardigans, sweaters and pants, very bad quality, sweaters and cardigans pile up so much, unwearable and very extremely unacceptable, pants are very cold when they’re not meant to be… I expect my FULL REFUND…. Disgusting business
Recent reviews
I placed an order online, paid via PayPal and received notification from PayPal that the order had gone through. It never arrived. The items have been discontinued despite being very popular. When I queried this with Uniqlo they eventually replied and told me that they had never received my order and that it must be a problem with PayPal or my… Read more
browser! They then advised me to place the order again, despite me having told them that the items weren't available. I buy online all the time and I've never had a problem at all with any other retailer. Uniqlo's customer service is appalling and there are many problems with their website. It's time they took responsibility for their poor service. They've lost a loyal customer.
Product quality is getting worse each year, cashmere is thinner and t shirts always gets stains that cannot wash out even when scrubbed. Dark clothing fades after a few washes and leaves light and dark patches where the dye hasn’t set properly. Unless it is half price or less I wouldn’t even bother as it’s no better that Target.
UPDATE: it happened on both jackets of the same model. This company is scum who views up the environment for nothing. Reputations are hard to win but easy to lose. In only a couple of months the tiny zip on my $50 jacket is already failing. I also note that on their own site there are an unrealistic number of 5 and 4 star reviews. AND that they… Read more
incentivise reviews. GOODBYE Uniqlo. I will be buying quality at a higher price from now on, you Fast Fashionistas.
Sizing is absolutely ridiculous. I just tried on XS dress. It was enormous. Not all Westerners are the size of diuble-door. XS equates to a size 12-14. If you're a size 4-6 shop elsewhere Show details
Left Uniqlo due to dreadful website – Have stopped shopping with Uniqlo due to the dreadful website that freezes, is slow at best, and shuts down. Shame as used to love the ease and quick service and delivery of shopping with Uniqlo online. Are they actively trying to drive customers away?
Terrible – How are Uniqlo still so terrible with online service? Why do they use such dud couriers. I received a torn box, thrown onto my balcony, I didn’t know it had been delivered for two days, tracking is non existent and only half the order was there. Uniqlo were difficult to deal with when I complained. They made me feel like it was my fault or I was… Read more
lying and reluctantly sent the two missing pieces that I’d paid for! There’s no excuse for such poor service.
AWFUL NEW CLUNKY WEBSITE - NOT USER FRIENDLY IN ANY WAY, WHAT WHERE THEY THINKING – The new style website IS USELESS, UNABLE TO FIND ANYTHING...STOPPED BUYING FROM THEM - TO HARD, I want to go to Womens and then see the simple list so I can easily choose I want...marketing have completed ruined this...THE TABLE OF CONTENTS IS GONE
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Poor website, good Ultratech clothing – I like the UltraHeatTech products, however have tried about six times over the past few months to purchase products online - each time, the website loses my Basket of items, either when I try to apply shopping codes or when I make changes to the basket. It is also a difficult site to navigate, particularly when I click on the Home button which… Read more
flicks to a slideshow of images, not the catalogue categories which I have to search for on the site. I dislike how the site requires me to log in to an account each time I wish to buy something - this is inconvenient, requires password memorisation and usually results in losing the contents of my Basket. Please fix these issues to make online shopping easier, thank you
Terrible customer service and even worst shipping – I had a holiday to jet off to in 2 weeks, so I went into a Uniqlo store wanting to purchase a set outfit but my size was not in stock. I was then told by an employee to order it online and it should arrive in a week. Well….it didn’t. It didn’t even arrive in 2 weeks, so of course an attempted delivery was made while I was away. (They didn’t even… Read more
start shipping it until 1 and a half weeks after purchase!). They brought it to a newsagent that’s a 15min drive from house (why?!) to be collected. I was gone for the month and so they sent it back.
I’ve contacted customer service numerous times explaining the situation, only to be met with “We will investigate this for you and contact you soon”. I didn’t hear back. 2 months later, I’m still $189 down
Something smells fishy – I ordered a T-shirt for my son’s birthday online under the advice from staff as it was not in stock in the store but could have it delivered to my local store. A few days later it arrived and I was notified to go collect in store. Presented the email to confirm order was mine and asked to check the name etc given a white, sealed bag with my order.… Read more
Got home cut the bag open and the wrong shirt was in it. So I took photos and sent in a complaint. Got no response just a return for credit voucher. There is no customer service or care number to call by the way. So I took the item back into store. The young guy I spoke to was apologetic and offered a refund but wanted to check with the manager and explain what happened. The manager then scanned the tag on the shirt and it was for the one I ordered. But the shirt I got hadn’t been in stock for 3 years! The manager then said he needed to follow up with the warehouse, to leave the item with him and they would call me back. This time refused to give me a refund until after the investigation. Now I felt like the suggestion was that I had exchanged an old shirt for the new one and tried to return it but the packaging and labels were original. Other than the white plastic bag I had cut open to get the shirt out still in its see through plastic bag. I’ve still not heard back from the manager. No refund, no shirt no present for son and no service. Something I would expect from an online store in Chyna.
Please, change your courier company! – I love Uniqlo, really love them. Most of my clothes are from there. But the online experience is a nightmare thanks to their awful courier company, Shippit. Every parcel I've ever ordered has been taken straight to a newsagent miles away with a 'delivery attempted' email sent. How do I know they're lying? No card at my address, I WFH all day… Read more
at a window overlooking my front garden, I have a doorbell camera. They're just lazy and useless, and the enormous faff of having to go and get my parcel takes all the pleasure away from shopping for new things. I'd buy a lot more if it was an easier process.
Disappointed cashmere product quality – I used to be a loyal customer at UNIQLO for about 10 years. Each year I bought cashmere tops for winter and other products at UNIQLO. I used to trust and be satisfied with the quality of cashmere at UNIQLO. However, the last 3 years, the quality was declined, getting thinner and worn out very quickly ( after few months use). Also customer services… Read more
were not supported and unfriendly. UNIQLO is a big brand in worldwide but I lost the trust on UNIQLO. I will not support that brand anymore. Very disappointed and regret to support UNIQLO for that long 10 years!!!!!!!
Unsold sale garmet back to full price – I used to like shopping at Uniqlo as their clothes are reasonable quality for the price, clean and unpretentious designs. However, I went to the Adelaide Uniqlo to buy a pair of jeans and saw their heattech turtlenecks were $14.90 so I picked a light grey one. When I got home I realised they charged me $24.90 and the ticket clearly had another… Read more
price ticket that was partly removed. I returned to the store the following day and the young man told me that the garments on the side were full price now although they had been reduced previously! They declined to give me a partial refund for the difference. Uniqlo is playing with prices like Coles, Woolworths and the petrol outlets. They are a dishonourable company and have lost a loyal customer.
Items were not delivered – Uniqlo shipped out my online order two weeks ago. Turns out the courier company they use is not Aus Post but Couriers Please. This courier company says my items were signed and delivered. They were not. I know this because I don’t have my items and the name signed is not mine. It’s pretending to be me. I tried 5 times to get in touch with courier… Read more
company and it automated to a chat that doesn’t respond and times out. Reached out to Uniqlo to help and they’re taking their time to resolve it. All I want are my items or a replacement. I’m not asking for much. In the end, me as the consumer still doesn’t have items I paid for so a service wasn’t met by either of these companies. It still is unresolved. I am out of pocket.
Please change your shipping method – I would prefer to pay $10 shipping than have free CouriersPlease postage. Please change your delivery company it is the worst. The tracking does not update, still waiting for movement 3 weeks after ordering and 5 days after expected delivery date.
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Uniqlo replied to my follow up email blasting them and recommended that I call some local stores to… Read more