- Verified customer
Rubbish - wasted $530 on this company and had to hire another one
I hired Unique Steam Cleaning in Melbourne to do a bond clean and carpet clean on 1 small carpet. I told them in advance there was a coffee stain on the carpet. The came and cleaned the apartment. On inspection afterwords, they had cleaned the carpet in the opposite direction to the natural pile direction so I didn’t notice the stain still there because it masked the stain. I paid the $530 for the bond and carpet clean (which they demanded before the job was done). I handed the keys back then got photos from the estate agent showing the st...ain was still there. They came out to clean the carpet again. Again they didn’t clean the coffee stain away. I asked for a partial refund for the carpet cleaning which they refused to give. I ended up having to hire another cleaner to remove the coffee stain and other things they missed in the apartment. Do not hire this company!!! unless you want to foot the cost of an additional cleaner like I did. They also said the bathroom floor tiles grout didn’t need cleaned but when i inspected them, they did, they obviously needed it. I pretty much wasted $530. Don’t make the same mistake as me when you decide to hire a cleaning or carpet cleaning company, I believe one of the cleaner managers ([name removed]) with email address [contact details removed] has a number of cleaning websites under her name, Use any of her companies at risk of wasting you money and time.
I am very pleased with the service I received. I sent an enquiry via email and received a callback straightaway, and staff were very helpful in organising a person to come. Gulab, the technician, was polite, friendly and very professional and did a superb job of my carpets. I would recommend highly. Thank you.
carpet cleaning services
i book carpet cleaning service with unique steam cleaning very professional and friendly
Lexi is a wizard! He made our carpets as new! His machine is called a truck mount cleaner all the way from the USA! It’s is magic! I am so impressed! Out of this world results exceptional service and fantastic professional advice.
The reviewer stated that an incentive was offered for this review
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