Uniti Opticomm 1000/50 (The 1000)

Weve been looking for a high speed opticomm internet, after trying several of them, nothing compares to UNITI INTERNET. Highly recommended..... Show details ·  1

Terrible Service - Avoid Uniti Internet! I initially signed up for Uniti's 100Mbps download plan, but consistently experienced abysmal speeds. After upgrading to their 1000/50Mbps plan and even purchasing a new router, the problem persisted. I'm still getting speeds far below what I'm paying for. To make matters worse, I was promised technician… Read more

visits on two separate occasions. I took two days off work to be home, only to be informed at the end of each day that the appointments were cancelled. This is completely unacceptable. The combination of slow speeds, frequent connection dropouts, and absolutely appalling customer service has made my experience with Uniti Internet a nightmare. I would strongly advise anyone considering this provider to look elsewhere. I've since switched to a different ISP and all my connection issues are resolved. Do yourself a favour and avoid Uniti!

Great service and reliable. Speeds are always accurate and true. Great value. Show details ·  1

Paid for 1000/50 on opticomm via Uniti Internet Got speeds of 100-500mbs. Called many times to tech support for help. Tech support told me to pay an extra $10 / month for static IP and it will fix my connection. I paid for the static IP and it made my internet completely useless with constant drop outs and having to call them constantly to get it… Read more

up and running. I provided many speed tests and evidence that my internet was faulty. I spent hours trying to give them everything they asked for. I requested for the static IP fee to be waived until the internet is fixed, the tech team agreed. Due to them failing to fix my internet I chose to terminate the service.

Uniti Internet continued to bill me for the Static IP that they agreed they will waive from my bill. When I call them, they claim there is no notes regarding the many conversations I have had with them.

This dispute is still on-going.

Resolved work VPN issue – Joshua from technical support helped me resolve the issue I was having trying to enable a work VPN by assigning a static IP address to my service. Change took only a couple of minutes and I was back online. Show reply

Extremely Disappointed - pathetic service – I am utterly disappointed with the service I’ve received from this company. As a loyal customer for over 5 years, I expected better treatment, but unfortunately, this has been one of the worst experiences I’ve had. The customer service is absolutely horrible—rude staff with no empathy or understanding. It’s clear that they are not customer-centric… Read more

and do not appreciate their loyal customers. The overall service is non-customer friendly, and the lack of professionalism and respect is astounding. I would never recommend this company to anyone. It’s been a nightmare dealing with them, and I will be taking my business elsewhere.

Worst company ever to deal with.

Completely unreliable – Since signing up there have “planned” and unplanned outages almost every week, sometimes multiple times in a week. No offer of compensation. For reference, was previously with Telstra and had 1 outage in 3 years. Whilst plans seem to offer value for money service is worthless with all the ongoing outages. Complete rubbish will be transferring away.

Extremely Disappointing Service and Customer Support – I signed up with Uniti Internet for an apartment I manage at Westside Place, Melbourne, almost three months ago. Despite being charged monthly, I have not had a functioning internet connection since the beginning. This has caused significant disruption for my tenants who require internet for work. I have contacted Uniti almost every day, often… Read more

waiting on hold for hours, with no resolution in sight. A technician visited once but did not fix the issue. I was promised another technician today between 12 PM and 4 PM, but no one showed up, and there was no communication to explain the delay. I paid a staff member $45 per hour to wait, incurring unnecessary costs.

To make matters worse, I’ve had to pay for a separate mobile service at an additional $130 every two days to ensure my tenants can work. The lack of professionalism and failure to resolve this issue is unacceptable. I expected better service and support from Uniti. I would not recommend Uniti Internet to anyone.

Very Happy – Uniti and Opticom have always been prompt and professional in my dealings. Recently upgraded to 1000/50. Getting 900+ wired and around 500 wifi. I had an issue with slow speed when working from home. Issue was because of going though a work server which was speed limited. Very happy Show details

Worst opticomm provider – Uniti didn't deliver it's 1000mbps, the closer speed we got was around 400mbps and their technical support aren't helpful either all troubleshooting you do. Stay away from these guys and make sure you advise them of the cancellation otherwise they will continue to charge you, once you notify them they will charge you for another 30 days. We use Aussie Broadband they are so much better. Show details

When it works, it works but when it breaks, the service is horrendous – Had been with Harbour ISP prior to it becoming part of Uniti. Have had disruptions now and again over 4 years but recently, the support and consistency of the internet connection has been less than stellar. On the 28th of May, I started to receive notifications from my router about high packet loss. I then had TWO really frustrating calls with… Read more

support. I've noticed that every time I raise an issue with Uniti, the initial directive is to test everything on the customer end as they cannot see any issues on their end.

Also noticed a high degree of confrontation straight off the bat, if you question whether there is an issue on their end.

What is equally frustrating is that, if they checked past tickets, they would find that they always say that there is no issue with the active session. It has happened to me numerous times. Always after investigating, do they find that there is something on their end that they were not aware of, i.e an Opticomm issue, a server issue, routing issue, static IP routing issue, etc.

The second support agent said a new profile was created for my account because there WAS an issue contradicting the first agent who said there wasn't any issue at all.

Even after that, I can't seem to prove to support that there is an issue even with higher than normal packet loss screenshots. They say they've done tests on their end and they can't see anything wrong. I also felt like they were using the 'incorrect fallout fee' as a deterrent/threat to not request further escalation.

When I asked what I could do to provide them with confidence so they can escalate it, the basic sentiment I received was that since they couldn't see the issue, there was none.

On the 31st of May, at 12.36PM, the packet loss issue I raised in the first place had stopped. No changes to my internal network at all. I don't believe issues like this just magically disappear.

Really frustrating as you feel like you are being gaslit.

Overall, Uniti Internet is sporadically plagued with instability and at least in my case, I did not get the support needed to justify staying with Uniti.

Have cancelled the service. I do not trust them in the slightest any more.

I wish telstra did not sell to this company – I was changed over from Telstra to Uniti/Opticom on 11 August 2023, and has been a problem from the get-go. I never have got close to 1000 down. In the evening we cannot stream; I get 1 MPs. I have taken screen shots and videos, yet I have to always go through a connection test, and the operator says to me there is a problem. I have made over 15… Read more

calls to them. I have made a complaint to the TIO, who said you need to contact Uniti to sort it out. Everyone in my area is having the same issue no matter what download speed they have purchased or who they are with. Uniti have a call centre in the Philippines and say they understand (this is the coaching they get) and say I will only need to deal with that operator. Yet I never receive a call back at all in the time frame and end up having to call Uniti again. They have lost my work request a number of times. I ask for my full monthly amount repaid from the previous month, as I cannot use the service in the evening. They will not do this till it is fixed... round in circles. This is a fine example of the council and government not holding large corporations accountable. The worst thing is, it has been all sold off overseas, so how can governments create more jobs if they own no companies?

9 January 2025: I am on the Facebook page for my area, Point Cook, and every second day I still see another complaint about Uniti/Opticom, How is this company still able to offer services in Australia? We are told the box due to age and technology needs to be replaced, which can only be done by the owners, Opitcom. Yes, there are thousands of houses in the estate, yet no call, letter, or email from Opticom regarding this. I have neighbours who are with Uniti (and I have advised strongly to leave) who have had no internet for almost a month. Imagine the unhappiness in that household over school holidays. The TIO cannot do anything due to it not being an Internet provider—many people have tried. (TIO please explain what your role is, which seems like another waste of taxpayer resources.) We are with Superloop and cannot be happier; we have even moved our mobile phones across to them for a bigger discount. I can still recommend to avoid Uniti/Opticom, who have not gotten any better from my first review over a year ago.

All ways have trouble – I live in Sandhurst, unfortunately the month $ is so high too time we use, enjoy the internet, all ways we have a trouble with connection and speed.

Worst Customer Service, stay away! – Horrible experience, my missus got tricked into signing up a 2 year contract from comparebroadband and was promised internet service from Uniti on day one. On moving in, we found out we have to wait for an Opticomm that Uniti likes keep rescheduling as and when they wish. It took us 3 weeks to get to Opticomm after multiple calls to customer… Read more

support and waiting more than 90mins every single time. After being fed up of this, we requested to cancel and we had not used any of the services except the modem delivered, now they are asking for a 350$ fee for a service that was not delivered as promised and we never used. This is a very derogatory way to treat customers and to penalize helpless people unethically.

Outstanding customer service – Dealing with Eu-Jin was an absolute pleasure! All my queries were answered promptly and nothing was too much trouble. Thanks again!

Worst company to deal with – Service not activated even after 5 weeks of unresponded emails and calls to their Asian call centre which takes a couple of hours to get through. Team members have no clue what to do and keeps opening tickets for Opticomm who are not responding to Uniti apprently. How is that my problem? But they are happy to keep charging me for a non existent… Read more

service. Try cancelling the service and love on… still struggling to get it cancelled so I can go elsewhere. Horrendous experience. Stay away from this bunch if you can

The most painful transition ever – Transitioned from Telstra to Uniti Wireless. This has got to be the most painful transition ever. Our medical device business is still reeling from the thousands of dollars lost, staff and patient safety are at risk, still no internet access, and we're left in limbo on what's happening. Uniti Wireless has made promises on what they can do and have… Read more

yet to deliver on any of them except charge us for the supposed services they have rendered. We'll start talking to our lawyers and connect with other businesses in our area that has been affected by Uniti Wireless' blatant disregard of consumer rights. Let us know if you've been affected too!

Avoid! – Avoid. Support wait times/queues are crazy long. Accounts / support team aren't across their own portal (was told I needed to remove my credit card from their systems by reaching out to my own bank, which would make sense if it was a direct debit, but it wasn't). Even after cancelling I've been charged for two months of service as I've been unable… Read more

to remove my credit card from their systems (even after waiting on hold for an hour and asking their own team to remove it). Advice from my bank is to report my card as stolen to prevent further charges.... No notifications for service outages, nor have a functioning status site.

-- Update -- Another 3 weeks and still no support. Have had to cancel my credit card to prevent another charge. They have sent another invoice. One phone call from their team to ask why I had done a charge-back! Didn't have any clue about any of the support history at all.

Terrible support, very long wait times and incapable staff – Sales team were great, offered a great deal and technically knowledgeable, but the customer support was exceptionally poor. They double charged me for my router, which was supposed to be included free with my plan. They also incorrectly charged me for my plan. They tried to tell me they would direct debit me the wrong amount and give me a credit… Read more

on my next bill, I told them I’d call the bank to block the direct debit and had to repeatedly ask then to re issue me the correct bill.

They kept passing me around from team to team making me repeat my story, only to open a “case” for it to be closed without being resolved. I just couldn’t get a straight answer.

On average I spent about 1hr to speak to someone from customer service, on each and every call, only to be passed around and put on hold even further. Call centres are overseas and have very little if any knowledge of anything mildly technical, and even their “supervisors” have no idea.

Their customer service is by far the worst I have ever come across. There is no callback service, no mention of position in the queue, just infinite waiting on hold listening to irritating hold music

Horrible experience - never use – I signed the contract on June 20th and until now, the internet is not working. Every time when I call in, at least one hour's waiting time, the case manager will never discuss the issue with me directly. The technician came to check and said it was a backend issue that would be fixed within 24 to 48 hours, but nothing changes. When I called in, I… Read more

need to repeat all the tests again even though I provide the case number. Nothing be fixed and the customer service is horrible.

I finally decide to cancel but was asked to do the configuration again. Totally wastes time and money. Have to say this is the worst experience I had with the internet. DO NOT use this company, not recommend at all.

I've been on hold for 53 minutes – I'm just bored after being on hold for 53 minutes listening to the companies hold music so I thought I'd go write this one star review to let people know how terrible the wait time is to talk to a customer service representative about my internet outage. Edit* I've decided to hang up and redial, hopefully it's not another hour wait but I'd expect… Read more

it will be. There's either no one or one person working the call centre. The thing is it would be such a quick and easy fix if they would just answer their phone. Having reliable internet is too difficult in 2023.

100% australian based support team in the phillipines – probably the worst experience I've ever had. They make Telstra support look amazing. over 8hrs of hold time over a 3 day period. I cant even contact someone to cancel my contract. Absolutely appalling. there is no local contact numbers to talk to people in Australia. Look forward to length wait times where the call drops. only sales team answer… Read more

the call to onboard new victims. the only thing they did right was get the opticomm box installed in record time but aside from that i can not get my speed upgraded despite the technician confirming so.

Somehow worse than Telstra – Honestly didn't think it was possible for a company to be more useless than Telstra but here we are. Attempted to get connected as an ex-Velocity customer in November last year (thinking I might get priority, as Uniti owns Opticomm) only to have them cancel my appointment the day before cutover and be told it was put on delay indefinitely. Fast… Read more

forward to the new schedule, which has my cutover date almost an entire year later, I opted to cancel my connection request with Uniti as they're obviously a garbage ISP anyway. I emailed them to do this in April which was acknowledged and I thought that was the end of it, until I tried to connect with a new RSP who told me that Uniti had not released the connection request from Opticomm, who were rejecting the request from the new RSP. I attempted to contact Uniti multiple times to their official support email and heard nothing for about a week, so I called them and after being on hold for about 1.5 hours was basically told there was no record of my account and they had to forward me to a special department (wow no surprise that no one can do literally anything useful or have the initiative to figure out the most basic tasks). The operator put me back into a queue, where I waited for another 45 minutes, before realising that the call was going to cost me a couple of hundred AUD (calling from overseas). At this point I just hung up. Uniti is effectively just holding my internet connection hostage at this stage as they're utterly inept.

Horrible Connection Process and Support – Have been part of the Velocity to Omnicom cutover. After 2 appointment cancellations late last year and Uniti saying they would notify when I needed to book a new one, suddenly on Thursday afternoon Telstra shutdown our Velocity Connection with now communication prior from Uniti. After a 1 hour wait time, a further 1.5 hours was spent by the… Read more

Uniti technical team trying to understand why things weren't working. Finally after they understood they needed to provide me with all the modem credentials suddenly everything worked... (how about sending out a guide to new customers with these steps.. so I don't waste 2.5 hours of my day on something so basic).

Tried to then log into my customer account only for the website not to let me in using the password that had been provided. Tried resetting password on the portal to no avail (seems it doesn't work on). Sent email to support address asking for assistance to simply reset my password. 24 hours later zero email response to such a basic task.

Have now been on hold for over 1 hour to their support phone line just to ask for a simple password reset.

For all those of you like me who are just blown away by the pathetic service this company is providing to new and existing customers... I have tracked down the CEO's ([Name Removed]) email address which I hope may be of use to you to register you displeasure to the top since nobody at Uniti seems to care. I intend to send him an email and direct him to this site just to show the mess that is going on in his company once I get my password reset..

His contact details are:

[Name Removed] Managing Director & CEO Uniti Group Limited [Content Removed]

close to perfect – First provider that can get me close to the 1gbps mark, Other mob couldnt get me over 600mbps, my speed test now shows over 900mbps Show details ·  1