Reviewer Photos & Videos
Absolute terrible service with terrible customer support
High ping issues with spikes with random spikes occurring that sometimes causes me to not be able to load a website. Called customer support only for them to tell me to try different test and send them results with them promising to fix it within 24-48 hours only for nothing to change. Issue was raised to level 2 tech support in hopes of expediting the fix but they only ask me to conduct more test and told me that it would get fixed within 24-48 hours and they would update me as quickly as possible. no emails or updates whatsoever and I had to call and wait at least an hour just for them to give me the same excuse. Shambles of an ISP
dogcrap internet service
this service is absolute dogcrap ping is constantly high and dropouts are constantly occurring and customer service just tells us to suck it up and there is nothing they can do about it.
honestly just go find a service with a little bit more cost that can actually deliver a internet service with no issues
uniti pick up your game you crap
Nothing but problems
All we have had from uniti is problems. We have not had one day of stable connection since we joined 2 weeks ago. The customer service team is extremely rude and unhelpful. We have been billed for a service we cannot use I am now trying to FaceTime with family in the US and FaceTime won’t even work. I was assured a L2 manager would contact me yesterday which hasn’t happened. I definitely won’t be continuing with Uniti. Your ignorance and false promises has cost you a customer.
Uniti tech support
Amit was efficient and informative in passing on the information needed to get my service online. The issue was resolved in 10 minutes and Amit was clear and helpful in his instruction.
[Name Removed] was horrible did not help
I called your crap company as you have yet again direct debited the wrong amount from my bank. I spoke with [Name Removed] today who’s the same person I spoke with last month who said he will add an ongoing $10 waiver and credit for last months billing mishap. [Name Removed] the filthy liar went as far as denying he spoke with me last month as well as saying your company won’t honour the original price of $69.95 which I was quoted at sign up not to mention your crap company still has not given me the free month. I will call Westpac as dispute the transaction I’ll be moving to mother carrier. Your consultants take no accountability and deny promises they make.
Extremely unreliable connection for weeks now. No response from Service after multiple calls. Huge queue times. Am on hold again today for 35 minutes. Really disappointing and can't wait to switch providers.
Good customer service
Excellent customer services, happy with anjelo technical skills, hopefully new product would work faster and reliable.
I Would like to appreciate Uniti team for rapid and fast connection
The reviewer stated that an incentive was offered for this review
Great tech support from Parth
I had a great and quick interaction With tech support person Path. He was patient and clear and I am very grateful for his help getting my LBN connected quickly.
Awesome Customer Service !
Been with Uniti a few years now, first on wireless and now NBN (fttc),
Didn't have any issues with wireless at all, and in past year or more only had one issue with NBN until recently, and that was promptly sorted out.
Speed of both wireless and NBN have both been steady and reliable the whole time.
Last week or two have been getting some dropouts so called tech support last night for assistance, and got straight through to Ben who was awesome. After some thorough troubleshooting, it was found that my very old router was the cause of my issues...
Woeful customer service
Your company has from the moment I joined 2 weeks ago till now been nothing but the biggest pain I have had to deal with in my 63 years of life. Your sales team when I first joined said I would get 1 month free I am now being billed $69.95 2 weeks after I have joined I am also being billed for a modem I was told is free. This is rubbish I have called your company today as was told at 3:00 Pm a manager would call me back in 30 minutes this never happened I called you guys back at 6:30 your people once again said would be 30 minutes again never h...appened . I called you at 7:00 Pm and was told they cannot help me and that I should email. I asked them I want to speak to a manager right now the guy on the phone said the manager doesn’t want to speak to me and hangs up. I will now write as many reviews as possible considering you want me to write. Your mama Hefner is worse then the sales section who sold bpm this crap service no one has taken any ownership and no one will accept they are wrong I have just cancelled my bank card and I will be throwing your modem in the bin and moving to someone else.
Avoid at all costs
For over 12 months we have battled with poor internet connection from Uniti. First on wireless, then on NBN 50/20. We have had consistent problems for over 12 months on both services. The first 7-8 months were countered with amazing customer service and people genuinely trying to help, including cutting us over to the NBN at a reduced cost to counter the constant outages we had with the wireless connection over a six month period. That customer service is now nowhere to be seen. In the past three weeks we've had five outages, and not just a few...minutes here and there, these outages have gone on for hours with little to no updates or follow up after the fact. We have offered the opportunity to Uniti to come back to us and negotiate discounts for the service we've paid for and not received to prevent us from leaving. We have sent many emails about outages with absolutely no response whatsoever. So while I don't typically post critical reviews, on this occasion, ample opportunity has been given for a good will gesture, an improved service, or just for any level of communication and that has been non-existent. We are moving on to a new service provider and would strongly recommend to anyone looking for a reliable connection and great customer service, look elsewhere.
Bad provider stay away , poor experience provided by customer service
I’ve never once had to take to the internet to voice my concerns I am very upset with Uniti and will be spreading the word about the terrible experiences I have had. I have waited almost 30 minutes on hold today as I was promised a call back on the weekend from customer service manager [Name Removed] which has yet to happen. I am being billed for a service which does not work because your incompetent staff got my address mixed up with my neighbours all the while they have also cut off my neighbour internet connection. This is absolutely the wo...rst experience of my life I now have a lady from Uniti threatening me with debt collectors. I am very angry Uniti and I will be reporting this to the TIO. If your company CEO is seeing my message to you is you need to give your people a kick up the backside
Great customer service
Great service today in helping me connect my Wi-Fi over the phone. Operators were knowledgeable and helped me step by step connect my Wi-Fi. Took a while to wait my turn to speak to operator but once through all went well.
- NBN 100/40 (The 100)
Far too unreliable combined with awful service
When they work the speed and service is good, unfortunately their service is just far too unreliable. They are the retail arm of an embedded network group and like most embedded networks you are getting locked in to rubbish.
Ignoring the major outages, of which there have been 5 in the last month alone, you will experience packet loss and an unstable connection regularly. For those of us forced to work from home it is almost impossible, I end up dialling in off my phone to ensure the audio is consistent.
Don't try and call customer service t...hough, they won't answer. Even if you request a call back, they will simply leave you on hold for over 30 minutes. Do yourself a favour, if you are stuck with this company, look to see if you are in a 5G area and replace them.
Excellent service and attention to customers
I moved to a unit that have internet as part of an embedded network so I had to go with Uniti. After reading a lot of stories about embedded networks I was a little bit concerned about the service, but so far it's been flawless. I have a 100/20 LBN plan and sometimes it exceed that speed (both in upload and download). Definitely better than my previous NBN connection which never got to the promises upload speeds.
Also had some issues setting up the service initially, but the technical support guy did an amazing job to help me and the issue was solved in a couple of minutes.
Questions & Answers
Thank you to Shamim for getting us connected and online tonight. Very happy with the support I have got from Uniti to date. Only just signed with them a week ago and they have made me feel more then welcome shamim especially who was kind enough to contact me after hours after I finished me night shift work.
Have to be honest was just about to cancel and leave was so frustrated that things weren't working out. I emailed in as a very last resort and got through to a very intelligent and interesting individual Shamim who managed my case. He was able to get the matter sent to NBNs Patrick yesterday who made some changes for me today and got the connection running. Shamim even organised with Patrick to get a new router put in as old ones WAN port wasn't working. Everybody else said no cant be done and is impossible shamim made the impossible possible. Huge thanks to Shamim for his work. Definitely recommend Shamim.
Shocking since take over from Harbour bad service From Matt W in L2 very rude Brenton and a Pablo who never calls back. Why does you company make promise they can't keep
Get an answer from our members and Uniti Internet representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$69.95||$79.95||$99.95|
|Typical Evening Download Speed||24.2 Mbps||41.7 Mbps||78.7 Mbps|
|Max Download Speed||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||5 Mbps||20 Mbps||40 Mbps|
|Service Type||NBN||NBN||NBN||Fixed Wireless|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
Other Internet Service Providers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.