Uniti Wireless

Every time you call uniti with a fault (which will be often) expect to hold on the phone for atleast 45 mins.
Speeds are quite a bit lower than advertised for me.
Atleast 3 techs have visited and can't fix it.
When I've tried to cancel then they try to hit me with a $500 termination fee.
Staff on the phone often snippy... I feel they might be over worked, although I've had a few good conversations with staff too, so depends on the agent you get.

Avoid this company.

The speed is constant in the first couple of months and then completely dies. You can't even load 72dp video let alone play a 4K or watch live tv over the internet.

We only had Uniti Internet for a few weeks when the network went down in our area on a Saturday morning. Unfortunately there is no support over the weekend which is disappointing so nothing was rectified until the Monday. There was no offer of apology or refund for the lack of service and since we have very limited mobile service in our area, I could not access internet. After the initial hickup, everything has been fine, although what we pay for speed we do not get. It is not a cheap service, but we do not have much choice in our area, and Telstra is not available.

Completely trash business who cannot arrange for billing after migration from Pivit. Over billing and unable to get a response via email. Have to follow up many many times. Go with TPG if you're in Kelvin Grove, QLD.

If you ever call you need a minimum of o hour absoloute minimum no matter what the question.

If you are thinking about using them run fast and run far my friend.

Terrible Terrible terrible

Dropouts are an all too common occurrence. I signed up with Uniti as a protest towards the NBN and after a recommendation. As with many internet companies it's fine until something goes wrong. If I can get through to support at all it takes over an hour to get through. They claim not to offer support for modems and routers that they don't supply. The one they supply is made by the Chinese company Huawei, that doesn't have good reviews. I believe I made a mistake choosing Uniti, and unfortunately I've signed a 3 year contract with them.

After having been made to endure and array of instructions, guidances and excuses it took well over a week to get a level of service that could be used at all. When we did get service it was very good for a few hours .... the speeds then got choked to an average of 28% of the speeds contracted for. Such behaviour is, if anything, disgusting, dishonest and frustrating!

Not a bad service, though we were getting quite frequent outages at one point.

However, I was under the impression I was on a “Flexi” plan and should be able to cancel at any time and paid more for that privilege. When moving to a new place, I went to cancel well before my rollover date and was told that I needed to give 30 days notice which essentially meant I would need to have told them I was cancelling before my lease contract was even finalised to avoid being charged for an extra month. 30 days seems like an excessive amount of notice to need to give for cancellation and I believe this is a sneaky tactic to try and squeeze extra money from customers. Very disappointing.

I also was transferred to Uniti from Pivot without any notice. My billing has been on a regular cycle for 4 years, no contracts, no dramas. Uniti has shut down my service without notice. I had no idea of the company sale, nor did I know that Pivot did not transfer the payment system.
My suggestion Uniti, stay in Sydney where you belong. We don't do Business like this on the Gold Coast.

Every 1 or 2 months our upload and/or download speeds drop for no apparent reason. Recently our connections to our home automation were timing-out or crawling-along. We have used Uniti's Health Check and Ookla Speedtest to confirm our upload speeds were less than 40% of our plan. This last support request (via email) went un-answered.

Just before Christmas 2018 we lost all internet. We checked every thing here and had a technician climb on our roof. It took 2 minutes for them to fix it once they work out that the problem was at their local tower.

Service was reduced to a dribble again later in Jan 2019.

Apart from the issues Uniti can control, our local tower seems to have its share our power outages too.

I was transferred to this useless mob from pivot without my consent. Live at coomera waters gold coast. I have Allegedly gone beyond my limit without notice. They dropped my speed. I only found out after i called pivot that they had transferred me across. So i called and complained. after nearly a week of constant phone calls they have not fixed the problem that they created. they have not communicated with me what so ever unless i call. They keep throwing in my face that they require up to 48 hours to do something. it has been well over that and still have not heard anything. Beyond useless. Going to the telecommunication ombudsmen. Just a bunch of useless scammers.

Service was actually good, was on a 50/10 plan, 2 year contract and recommending to friends and family. Would have tied m over nicely to NBN rollout in my area but 6 months in I received a disconnecton notice because the tower I was connected to is getting demolished. No other options provided, refused to reimburse any of the $1200 I paid to remove trees to get the connection in the first place. no contribution to another connection or offer of another service, just "sorry, you are on your own".

I was on board with Uniti and recommending it to friends, family etc for over a year. In the last 3 months there has been a HUGE decrease in customer service and customer care. No support after 10pm is ridiculous for starters and no responses to emails or support on chat - and now no Facebook support. Gone downhill big time :(