Call centre wait times through the roof and speeds much lower than paid for.
Every time you call uniti with a fault (which will be often) expect to hold on the phone for atleast 45 mins.
Speeds are quite a bit lower than advertised for me.
Atleast 3 techs have visited and can't fix it.
When I've tried to cancel then they try to hit me with a $500 termination fee.
Staff on the phone often snippy... I feel they might be over worked, although I've had a few good conversations with staff too, so depends on the agent you get.
Avoid this company.
Worst value for money service. <3MBs download from US, UK & SG
SpeedTest.Net from my Melbourne Based - Business Service (50dl / 10ul) on a lazy Sunday morning
DWNLD MBS UPLD MBS LATENCY_MS SERVER_NAME TEST_DATE
20.47 20.75 11 Melbourne 9/29/2019 11:39 AM
13.94 20.41 6 Melbourne 9/29/2019 11:39 AM
10.86 21.1 19 Sydney 9/29/2019 11:39 AM
1.48 10.71 233 New York, NY 9/29/2019 11:39 AM
12.75 20.63 9 Melbourne 9/29/2019 11:39 AM
3.59 15.61 154 Hong Kong 9/29/2019 11:39 AM...
Atrocious service and terrible support staff
Signed up to Uniti expecting 100/40mbs down and up speeds but was only told after installation that I can only at max achieve 25/5 until they upgrade their towers which would be supposedly very soon.
The net only achieved the expected 25mbps speeds for the first week before turning to a near neverending nightmare of atrocious speeds and terrible service.
So many times I had to use my own mobile hotspot so I could actually upload files and send emails on my PC.
The support staff actually recognised the issues at first and was crediting me my p...lan costs each months until they supposedly ‘fixed’ the issue which was not the case at all! They even sent technical support guys to my house to check if everything was fine which they said was and that the fault was with the uniti towers rather than anything at my house. They even recommended me to change to another provider as soon as possible! Luckily the NBN was scheduled to arrive in my area earlier than expected and I was assured that there would be no early cancellation fees by the support staff not once but 3-4 times when I contacted them about the service issues. They had claimed that the issue was fixed on their end and it must’ve been some problem in my end for me getting between 1-10mbps thus they stopped crediting me in the last few months.
- Verified customer
Bad internet speed and ridiculous cancellation charges
I signed up with Uniiti as an interim solution before NBN became avail. Because of this, I would never sign a 3 year contract. I would have gone for a year max. After getting on their service, the internet speed was CONSISTENTLY way below their advertised - even below that provided in their critical info. I have a long history of tickets with them trying to resolve the speed issues without success. They always came back and said the towers were full!
When NBN became avail in my area, I then cancelled Uniti immediately but they now want to cha...rge a $750 cancellation fee - for a service that wasn't performing as promised! They said it was because I signed a 3 year contract! Which I never did. I find this very unfair and unethical. I asked for the original contract that showed I signed up for 3 years. And they could not produce it! Support staff was actually quite professional but could not justify the high cancellation fee or provide evidence to back it up.
This is crap! even worse than dial up.
The speed is constant in the first couple of months and then completely dies. You can't even load 72dp video let alone play a 4K or watch live tv over the internet.
Uniti has declined dramatically in 2019.
It’s with sadness that I change my original 5-Star review down to a 2-Star. Uniti has declined dramatically in 2019 and one can only speculate as to the cause, miss you Sasha & Che. This evening, at 9:00pm, my connection with Uniti was disconnected. The reason for this? No idea! Is it a simple mistake? No Idea. Is it that someone’s feelings got hurt after I criticised the handling of a tower decommissioning in Salisbury South? Possibly.. I have two locations / connections under my name. 30 Days ago (16th Aug.) I received notice from ‘Emily’ tha...t a tower was going to be decommissioned. Ok, fair enough, Uniti has no control over this and they waved the last month’s bill. Emailed them the same day for the tower location given I have two connections in parts of Adelaide. No reply that day, the day after or the following. On the evening of the 21st I called looking for information, spoke to a wet blanket who advised the location and that they didn’t have any additional services available as an alterative. Basically, we don’t want to loose you as a customer but we cannot help you. So, I found another ISP. A week later, they were installed and only on the 4th of September did Uniti’s ‘Enoch’ email me to say, Oh, hey, we have NBN options. What a joke. I responded advising them they’re a little late to the party and asked for the actual disconnection date and when are you coming to remove the equipment. On the 10th of September I got a reply from ‘Emily’ advising a contractor would come out to remove the equipment from both properties? Both properties? I emailed her back almost instantly asking what she meant by this? No reply. I even got the call from the contractor on the 14th asking when would be a good time to come out to both locations, I told him the whole story, we laughed and he was only going to head out to Salisbury South. I advised ‘Emily’ of this, but as you guessed, no reply. As per Section 13 of their CSA, they gave me 30 days notice to a intentional service cancellation – that was for Salisbury South. As for my other location, sounds like they’re in breach of their contract.
- NBN 25
- Verified customer
Recently changed to Uniti, initial setup was easy
We only had Uniti Internet for a few weeks when the network went down in our area on a Saturday morning. Unfortunately there is no support over the weekend which is disappointing so nothing was rectified until the Monday. There was no offer of apology or refund for the lack of service and since we have very limited mobile service in our area, I could not access internet. After the initial hickup, everything has been fine, although what we pay for speed we do not get. It is not a cheap service, but we do not have much choice in our area, and Telstra is not available.
The reviewer stated that an incentive was offered for this review
Pivit to Uniti failure
Completely trash business who cannot arrange for billing after migration from Pivit. Over billing and unable to get a response via email. Have to follow up many many times. Go with TPG if you're in Kelvin Grove, QLD.
- Verified customer
Extremely poor service - have to find another provider
Received an email from support saying they were discontinuing my service. Due to a tower in my area being decommissioned. Cant help me with any other options NBN etc. I cancelled my phone loan to join this company. I received the email late on Friday. Rang them Saturday, spoke to a person who said there was another tower we can connect to. He was going to put in a request for someone to come out and turn my antenna so. No emails. nothing. Rang up and was told that the second tower was also being decommissioned. The would not tell me w...hy but I suspect it has everything to do with $$$$$. Very poor customer experience. Now have to start from scratch, reconnect my phone line and find another provider. I would not recommend this company at all. They are focussed on the dollars and dont care what happens to their customers.
Horrendous, Terrible, Disgraceful, Horrible, Nonexistent their service is the worst service ever
If you ever call you need a minimum of o hour absoloute minimum no matter what the question.
If you are thinking about using them run fast and run far my friend.
Terrible Terrible terrible
- Verified customer
Caused Water Leaking, Not Tell the Truth, Irresponsible Very Very Very Upset and Disappointing...
We use Uniti Wireless and they installed their Antena on the roof our newly built house, which costs us almost one million dollars to built (after Uniti installed their Antena, nobody has ever come to our roof and thus Uniti is the last person who came to our roof). However, in our beautiful new home, there has recently been water leaking on our upstairs living room ceiling around where Uniti Antenna is located.
We contacted Uniti and they sent a guy to inspect. After that, Uniti claimed there is no roof title being broken and thus water leaki...ng has nothing to do with their Antena installation. We also contacted our home builder (award-winning). They reckon, based on their long industry experience, that the last person who came to our roof must have broken something. The builder recommended a licenced and experienced roof inspector from Boral Roofing to inspect the water leaking issue. The experienced and licenced roof inspector from Boral Roofing came and inspected the issue. He identifies two causes of the water leaking issue. First, there is indeed a broken roof title and there is evidently silicone applied to the broken roof title. The silicone exactly matches with the silicones applied to the drills surrounding the Uniti Antena. Second, the silicones applied to the Uniti Antena was not properly done. There is some space at the bottom such that water can sneak in. All of these are evidenced by photos and the experienced and licenced roofing inspector. We have sent photos as evidence to Uniti, have been calling them several times, and have been requesting that Uniti be responsible for whatever damage that has been caused to our new and beautiful house . But what we have received is simply cold ignorance. We are very very very upset that Uniti does not tell us the truth when there is indeed a broken roof tile and just attempt to cover this issue by silicone, which makes the water leaking last longer and get worse. We are very very very disappointed with the cold ignorance and irresponsible attitude Uniti has been showing to their customers.
Shame they don't provide the service they promise
Dropouts are an all too common occurrence. I signed up with Uniti as a protest towards the NBN and after a recommendation. As with many internet companies it's fine until something goes wrong. If I can get through to support at all it takes over an hour to get through. They claim not to offer support for modems and routers that they don't supply. The one they supply is made by the Chinese company Huawei, that doesn't have good reviews. I believe I made a mistake choosing Uniti, and unfortunately I've signed a 3 year contract with them.
- NBN 100
- Verified customer
Legal Organised Theft?
After having been made to endure and array of instructions, guidances and excuses it took well over a week to get a level of service that could be used at all. When we did get service it was very good for a few hours .... the speeds then got choked to an average of 28% of the speeds contracted for. Such behaviour is, if anything, disgusting, dishonest and frustrating!
Sneaky terms and conditions
Not a bad service, though we were getting quite frequent outages at one point.
However, I was under the impression I was on a “Flexi” plan and should be able to cancel at any time and paid more for that privilege. When moving to a new place, I went to cancel well before my rollover date and was told that I needed to give 30 days notice which essentially meant I would need to have told them I was cancelling before my lease contract was even finalised to avoid being charged for an extra month. 30 days seems like an excessive amount of notice to need to give for cancellation and I believe this is a sneaky tactic to try and squeeze extra money from customers. Very disappointing.
Stay in Sydney, we don't do business like that on the Gold Coast
I also was transferred to Uniti from Pivot without any notice. My billing has been on a regular cycle for 4 years, no contracts, no dramas. Uniti has shut down my service without notice. I had no idea of the company sale, nor did I know that Pivot did not transfer the payment system.
My suggestion Uniti, stay in Sydney where you belong. We don't do Business like this on the Gold Coast.
- Verified customer
Unreliable. Upload/Download speeds drop for no apparent reason
Every 1 or 2 months our upload and/or download speeds drop for no apparent reason. Recently our connections to our home automation were timing-out or crawling-along. We have used Uniti's Health Check and Ookla Speedtest to confirm our upload speeds were less than 40% of our plan. This last support request (via email) went un-answered.
Just before Christmas 2018 we lost all internet. We checked every thing here and had a technician climb on our roof. It took 2 minutes for them to fix it once they work out that the problem was at their local tower.
Service was reduced to a dribble again later in Jan 2019.
Apart from the issues Uniti can control, our local tower seems to have its share our power outages too.
I was transferred to this useless mob from pivot without my consent. Live at coomera waters gold coast. I have Allegedly gone beyond my limit without notice. They dropped my speed. I only found out after i called pivot that they had transferred me across. So i called and complained. after nearly a week of constant phone calls they have not fixed the problem that they created. they have not communicated with me what so ever unless i call. They keep throwing in my face that they require up to 48 hours to do something. it has been well over that and still have not heard anything. Beyond useless. Going to the telecommunication ombudsmen. Just a bunch of useless scammers.
Product recall not managed well
Unfortunately some of the Uniti boosters have been recalled and the recall process has been difficult, to the point where I am considering taking my chances with the potentially faulty device. The options for returning the item include buying a box yourself, providing the box dimensions to someone via ema who will then generate a label for you to print out. Then a trip to the Post Office. Or dropping off the unit to a depot that is many suburbs from where you live. Either way, you are out of pocket and then have to wait an unspecified amount ...of time to receive a replacement unit. So to sum up: some out of pocket expenses, a limited internet service in the house due to no booster, and then no timeframe for getting a new one. All after paying $199 for the booster and of course the monthly data package. Uniti, you could learn some lessons in customer service from Amazon.
Used to be good but got burned
Service was actually good, was on a 50/10 plan, 2 year contract and recommending to friends and family. Would have tied m over nicely to NBN rollout in my area but 6 months in I received a disconnecton notice because the tower I was connected to is getting demolished. No other options provided, refused to reimburse any of the $1200 I paid to remove trees to get the connection in the first place. no contribution to another connection or offer of another service, just "sorry, you are on your own".
- Verified customer
Was a 5* now a 1*
I was on board with Uniti and recommending it to friends, family etc for over a year. In the last 3 months there has been a HUGE decrease in customer service and customer care. No support after 10pm is ridiculous for starters and no responses to emails or support on chat - and now no Facebook support. Gone downhill big time :(
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Questions & Answers
It's just so upsetting to watch the slide in this company. What tech company only provides services when it suits them and not based on customer needs? Even the tiny ones have staff on-call - but not Uniti. If you have an issue after 10pm it's just bad luck for you.
They have also stopped responding on Facebook and email. Even online chat is a joke - you are number 1 in the queue and you wait over 20 minutes for someone to join and then they ignore you for 15 minutes and come back and say "i'm dealing with 5 other customers why don't you just phone"!! I know they sacked their 2 founders in February and that is about when I noticed the dramatic slide in service. I have tried for 6 days to get a response and not a thing yet - and it's major - I'm moving house so need answers to get things sorted.
I want to change providers, do Uniti take away the tower and fix the holes made in the roof? I don't want 2 towers on my roof.
Question to Unite - I am considering signing up, after frustrating internet from Optus. There are however far too many bad reviews here for me to consider this without some guarantee, I see Uniti are ignoring this forum since September, does that mean they are resolved to closing down? What guarantee can there before insulation for the connection - seems like so far lots of promises - lots of failures arising out of this promises? I am happy to pay for the install and to "check" the service before I commit - but to simply commit to 24 months and THEN only find out it is subpar - that's not feasible for the home and home business.
Libby M.Uniti Wireless
Firstly, I'm glad to hear that you are thinking of signing up. If you haven't already, you should check your address on our website to ensure that we can provide a service to you. We do offer no-contract options if this is something you'd prefer.
During the installation the technician will call one of our network engineers. The engineer will confirm that the service is meeting the requirements of the service before he connects it. If the service cannot meet these requirements then you the equipment will be removed and you will not be charged. If things look good then the installation will be finished and you will have internet on the day. You are not charged until after the installation is completed.
If you do have any faults with the service they will be addressed and rectified.
We have a positive review score on here and all other large review sites, Unfortunately we cannot please everyone but we certainly do our best.
Hopefully this answers your queries, Please let me know.
Yes thanks - that sounds like a good option. I erratically get 92, then 6, then 17, then 30, etc with Optus cable.
I have spoken with your severe team last week, and discussed that there is a tower in Fairfield that I would likely connect to - we are on the hill in Ivanhoe, and look down over Fairfield. there is a tower we can see form our house - its that yours - then wow - should be good! are you able to disclose the location so I can check if this tower in indeed yours?
and , yes, I did check the net as well as your colleague check - Ivanhoe.
my biggest concern is that people are suggesting it starts off at 50, and then drops to 5 or 15 later - I was of the impression that the wireless connection was trying to take out the congestion and inconsistency?
I hope you didn't sign up - I'm so upset that I referred dozens of people to Uniti. The difference now compared to when I signed up is night and day. You get NO customer service after 10pm. No responses to emails or Facebook queries. People on the online chat who take 20+ minutes to respond and then tell you not to email or chat - to phone instead!!!! Dramatic change in my experience - in a 24/7 society we need technical support when it doesn't work. My son's has been out since yesterday and just saw a Facebook post today that there won't be any customer support until Saturday. That's just unacceptable. As much as I hate Telstra - you can reach them 24/7 and get issues sorted out.
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Unlimited||Unlimited|
|NBN Speed Tier||25/5||50/20||100/40|
|Max Download Speed||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||5 Mbps||20 Mbps||40 Mbps|
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