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Uniti
3.8 from 910 reviews · View Statistics
See the Best Internet Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    3.5 (503)
  • Transparency
    3.6 (467)
  • Customer Service
    3.7 (569)
  • Adequate Speeds Yes (338) · No (130)
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Hold time for service was very long but once I was able to talk to Eu-Jin the matter was quickly resolved.

published

Internet works OK. Only issue is the very long wait times for telephone support.

  • Value for Money
  • Transparency
Uniti Internet
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Renee
Renee
  • 7 reviews
  • 4 likes

Constant drop outs

published

From day one uniti has promised big and under delivered. It took forever to get connected initially and since then we have had constant drop outs - not great when you are working and studying from home. The latest drop out hasn’t come back online yet (it’s been now been 5 days) All support can do is lodge a ticket they don’t give you an eta on when the issue will be fixed! We will lose our jobs if we can’t work! Would steer clear if you can and try find a better provider unfortunately we are locked in a 12 month plan.

  • Value for Money
  • Customer Service
Uniti Internet
Customer ServiceUniti InternetSend a private message
Renee
Renee

1487901

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Roger
RogerGreater Melbourne (Inner), VIC

Friendly and precise

published

Reasonable connection. Terminate this account because moved to another location.

  • Value for Money
  • Transparency
Uniti Internet
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Erica
EricaMetropolitan Adelaide, SA
  • 2 reviews

Excellence customer service from Raghu

published

Raghu spent two hours with me over the phone to solve the connection issue. Raghu is so patient and tried all methods possible to provide support to me. Finally, Raghu can solve the connection issue. Another Internet service provider More keeps saying my router doesn't work. Excellent Raghu. I highly recommend Uniti to all of you.

  • Value for Money
  • Transparency
Uniti Internet
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Lucila
LucilaMetropolitan Adelaide, SA
  • 2 reviews

They help me solve the issue

published

Bivash was AMAZING at helping me fix an issue that I had with my internet.
I am giving four stars because I was on the phone first with another guy that couldn't help me fix it and told me the problem was my computer (that was working perfectly fine right before the call).

  • Value for Money
  • Transparency
Uniti Internet
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CCC
CCCSydney, NSW
  • 3 reviews
  • 3 likes

DO NOT USE IT IS A SCAM

published

There is connection issue on their side and I've been waiting for half a month. During which I have asked for help, they always tell me that my issue was escalated and they will respond within a certain time frame, but NEVER gotten a response, and this happened for so many times. I received no service, no communication and no attempt from Uniti to help, and they wanted to charge me cancellation fee. Everyone just don't use this its a total scam.

  • Incentivised Review No
Uniti Internet
Customer ServiceUniti InternetSend a private message
CCC
CCC
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Erica
EricaMetropolitan Adelaide, SA
  • 2 reviews

Excellence customer service from Raghu

published

Raghu spent two hours with me over the phone to solve the connection issue. Raghu is so patient and tried all methods possible to provide support to me. Finally, Raghu can solve the connection issue. Another Internet service provider More keeps saying my router doesn't work. Excellent Raghu. I highly recommend Uniti to all of you.

  • Transparency
  • Customer Service
Uniti Internet
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JeyH
JeyHSydney Surrounds, NSW
  • 3 reviews
  • 1 like

Quick and efficient current support

published

Majh provided me with great customer support, getting my router reconfigured after relocation

  • Transparency
  • Customer Service
Uniti Internet
Customer ServiceUniti InternetSend a private message
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Absolutely super fast internet

published

Super fast data speeds, awesome customer service and great technical support!!

  • Value for Money
  • Transparency
Uniti Internet
Customer ServiceUniti InternetSend a private message
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Bulkjuice
Bulkjuice
  • 2 reviews

Reliable speed and fresh customer service

published

Eu-Jin was super helpful with my internet issue. He was patient and super knowledgeable!!

  • Incentivised Review No
  • Adequate Speeds Yes
Uniti Internet
Customer ServiceUniti InternetSend a private message
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The service provided was exceptional

published

The consultant I spoke with Michael, was extremely helpful and knowledgeable. He deserves a payrise.

  • Value for Money
  • Transparency
Uniti Internet
Customer ServiceUniti InternetSend a private message
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JeyH
JeyHSydney Surrounds, NSW
  • 3 reviews
  • 1 like

Support person from Uniti was extremely helpful and corrected the issue

published

After an initial problem from a relocation issue with 1 support person from Unitiwireless the next support person Ankur from Uniti was extremely helpful and corrected the issue and we are now connected and working

  • Incentivised Review No
  • Start DateMarch 2022
Uniti Internet
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Fantastic support

published

Really happy that I stuck with Uniti.
Have been with this company for a couple of years now and I do admit, the past year has been on and off for levels of support but my call with Matt C recently was a fantastic experience, he apologised for the on and off support, let me know that they've had somewhat of a transitional period as of late as the company grew larger and he genuinely made me feel heard and valued as a customer and Its made me very happy that I stuck with them through their tougher times as I feel like I'm being rewarded now having a provider that actually cares unlike other companies such as Telstra.
Thank you Matt C and everyone at Uniti!

  • Value for Money
  • Transparency
Uniti Internet
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amazing service!

published

Majh helped me on the phone to connect my router with the internet. I appreciate it so much! great Service, would definitely recommend!

  • Value for Money
  • Incentivised Review No
  • Start DateJuly 2022
Uniti Internet
Customer ServiceUniti InternetSend a private message
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Peter was very helpful in getting my TP Link back on line. We changed a password and it's now working well

published

5th call answered
Understood my needs
Sorted quickly and efficiently
Great service provided

  • Customer Service
  • Incentivised Review No
Uniti Internet
Customer ServiceUniti InternetSend a private message
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Questions & Answers

Elicia H.
Elicia H.asked
NBN

I’m wanting to know when you are going to ship out my new satellite as the order doesn’t appear in my account

1 answer
Uniti Internet
Customer ServiceUniti InternetSend a private message

Hi Elicia,

We don't provide satellite services, are you able to provide an account number and I'll see what issues are outstanding?

John Singleton
John Singletonasked
NBN 25/5 (The 25)

Is this comparable with other companies

1 answer
Debree
Debree

Yes definitely.

John Singleton
John Singletonasked
Fixed Wireless

Is this company cheap and reliable

2 answers
Debree
Debree

I think they are reasonably priced. Support staff are great. The only issue is that sometimes it is hard to get through to them by phone.

John Singleton
John Singleton

Thanks

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Get an answer from our members and Uniti Internet representatives

Uniti

Details

Compare all 5 Uniti
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $69.95$79.95$99.95$119.95
Typical Evening Download Speed 24Mbps42Mbps79Mbps
Max Upload Speed 5 Mbps20 Mbps40 Mbps25 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableStandaloneStandaloneStandaloneStandalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 25 Mbps50 Mbps100 Mbps250 Mbps
Compare all 5 Uniti
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