Uniti Opticomm 250/25 (The 250)

UPDATE: I was contacted to discuss the issues I experienced to which was handled well and fairly listened to..for this i have updated my review to 3 ___________________________ My internet dropped out everyday at least once or twice everyday. I should not have switched from Origin I got caught up in the get $10 p/m off deal so I switched for… Read more

12 months.

I regret switching, never had issues with Oriign service or setup.

I got notice my plan was increasing and as i was coming off the 12 month plan it was a 18% increase. I called to change my plan it was the most difficult thing to understand, you can upgrade anytime no problem at all more money, Happy to upgrade you anytime oh but to downgrade can only take place at next billing cycle, they will not prorate the downgrade like the upgrade. Despite any reasoning other be seen as corporate greed and they are a reseller we buy from others.

Take more money but do not able to provide the customer the prorata difference of the month.

I will never use and do not recommed their service despite the billing the service was not trustworthy or reliable for us. Do not fall for theor promos as they were slightly cheaper. Get what you pay for.

These guys are AWFUL. Unreliable service and constant drop outs from this provider. Useless customer service sending me around and around troubleshooting with no resolution. Do not recommend AT ALL. AVOID! go with a provider who has their customer service team based in Australia rather than overseas. WORST INTERNET PROVIDER. USELESSSSSSSS!!! Show details

I have a recurring fault where dropouts occur. I have a FTTP connection so it's not likely possible for dropouts to occur. It's likely a faulty NTD but refuse to replace it, could be network. Stuck in limbo. Show details

The team where responsive polite, and informed. Service issue was fixed Happy Show details ·  1

Lost service twice in a week!! – Just lost my service for the second time this week. DO NOT DEAL WITH THIS PROVIDER. As soon as I'm able I will hitch them, even pay more to get reliable connection. They are rubbish!!!! Don't bother calling, their automated system will leave you on hold for ages. No human is involved in their customer support!!

Worst internet provider in the market – It’s by far the worst internet provider I have ever dealt with. Poor customer service, terrible quality and lack of dignity. They even charged me an extra month fee when I changed to other provider because of a stupid 30 days notice period. These cowboys shouldn’t be allowed to do any business.

Great onboarding!! – Very helpful, no long waits on the call, takes directly to a real person. Mariel was amazing with the communication and helped a lot in explaining everything properly and with patience. Very nice and smooth onboarding process over the call. Thank you. Show details ·  1

Good experience with a few hiccups – Been with them nearly 3 years, started out with a few problems but once that was sorted I've had nothing but a good experience with them ( bar a few miscommunications). Speeds have been good and very few dropouts and for no great length of time. Pricing is decent as well. Have found no need to look elsewhere since I moved into my new place where… Read more

they were the default provider. (Have just gone up to the 1000 plan on 24 month contract so I intend to stay with them)

Post installation this is the worst service ever – 1) complete lack of communication whilst waiting for opticomm 2) initially CGNAT was given as the IP address range which cannot be used for incoming connections 3) No IPoE, only PPPoE 4) No IPv6 5) pppd connection is terminated at the remote 1 to 4 times a day, without warning. 6) As of today, the service has been active for about 4 weeks, and… Read more

already the incoming non-CGNAT IP address has been firewalled off by Uniti 7) Zendesk tickets are not replied to 8) Support emails are not replied to 9) Long (many hour) wait times to get phone answered. 10) Incompetent tech support replies - the LCP echo messages being dropped at the ppp layer (layer 2) are met with the suggestion to run WinMTR to 8.8.8.8. (which is obviously a layer 4 diagnostic issue).

I've had enough after just 4 weeks. I'm going to switch as soon as I can.

I was down for over a week – This month has been unbearable. I work from home, and my internet has been down for over a week. There was a so-called maintenance that apparently caused their datacenter to catch fire. This is the only explanation I can think of for a whole week of no internet in 2023. Show details

Worst service I have ever experienced! – Internet constantly cut out. Was very slow at peak times. I had issues with the reliability of the service. The customer service is very unprofessional and do not follow through with promises. Would not recommend this service. Show details

AWFUL CUSTOMER SERVICE - AVOID – I was previously with Telstra Velocity but unfortunately Uniti purchased the Telstra Velocity network in 2020 and its wholesale subsidiary, Opticomm forcing me to choose a new ISP. As Uniti had bought the network I though "no-brainer" to go with them and when phoning for a quote their sales team were attentive and promised the earth in terms of… Read more

service levels, connectivity speeds, sending a technician to the property to upgrade the service etc. Unfortunately none of this has happened and after converting I have had multiple cuts in network signal, the speeds have never exceeded 45Mbps where I signed up for 150Mbps plan and if you try contact the customer service team be prepared to wait for 1 to 2 hours on line only to be told they need to transfer you to the team dealing with Telstra Velocity transfers. Eventually the calls are cut and you start the process again where to date I haven't been able to get any resolution to the problems I am facing despite multiple calls to the 1300847201 number and multiple emails, all of which have gone unanswered to support@unitiinternet.com.

I am currently trying to cancel the non-existing service and request a refund but once again this is proving impossible.

Avoid at all costs would be my suggestion and don't get scammed as I appear to have been.

WOST COMPANY EVER AVOID AVOID AVOID AVOID AVOID AVOID AT ALL COST – put a complaint in july 2023 was told i would have a phone call back within 24 to 48 hours no response 15 phone calls later and got same response each time before all of this it was a massive wait time on hold past 8 hours thats just day 1 then 4 hours 3 hours 8 hours again. worst customer service they dont call you back they dont resolve any… Read more

issues their not based in Australian like they claim to be call Centre is Philippines. i asked for resolution team email or contact number and was refused.

Stay clear of Uniti at all cost – If you like being on hold for more than three hours and then get hung up on, have I got a recommendation for you! Otherwise stay clear away from these jokers. I signed up with Uniti when Telstra Velocity was transitioned to Opticomm. Because our Telstra NTD was external, Opticomm deemed it necessary to downgrade the speed to 50/10, down from the… Read more

100/5 we had previously. But that's a separate issue. The 50/10 speed is unusable for the number of people in my household. To get the 250/25 speed I signed up for and PAYING, I've been trying to contact Uniti to see when my NTD box would be upgraded, as Opticomm has informed me it is up to the ISP to put in a request for it to occur. In total hours, I have been on hold with Uniti for just under 26 hours just trying to get an answer to this. To date, I have yet to get a proper answer, its always, "sorry sir for the wait, let us put you through to the proper team.." and a promise to call me back. It has been two months since transitioning and I'm still in the dark. I am currently on hold again as i type this to cancel my subscription with Uniti as I plan to go back to Telstra as at least they managed to get their customers NTD boxes upgraded by Opticomm. The reason I went with Uniti in the first place was because Uniti and Opticomm are under the same umbrella company and I assumed the transition would be smoother with Uniti. Boy did I bet on the wrong horse!!!

Worst Internet Company Ever! Avoid At All Costs – I had a nightmare experience with Uniti Wireless that I must share to save others from the same hassle. I signed up on the 8th of May, 2023, full of hope for a reliable internet connection. But boy, was I wrong! Waiting over a month without any sign of a connection was beyond frustrating. To make matters worse, every time I called to sort it out,… Read more

I had to endure endless hours of waiting on the phone (usually 1-2hr).

Finally, after two long weeks of waiting, a technician showed up at my site, only to confirm what I already suspected – the fault was on Uniti's end, not mine. But guess what? He couldn't do a thing about it!

Enough was enough. On the 15th of June, 2023, I decided to cancel the service. But hold on, the story doesn't end there! Even after cancelling, the drama continued. The agent on the phone begged me to try fiddling with my network settings, but surprise, surprise, it didn't work. Weeks later, I received an invoice for a service I never even got to use – outrageous!

When I called customer service to sort this mess out, they admitted they messed up and my cancellation request got lost in their maze of incompetence. So, I had to go through the whole process again.

Fast forward to the 23rd of June '23, and guess what pops up in my inbox? Another bill! This time, it's a whopping $424.95 for an 'Opticomm Termination Fee.' Seriously, what's with all the extra charges for a service I never had?

After calling them yet again (and enduring the usual one-hour wait), their excuse was that they had "already escalated the problem." Big deal! Clearly, they are all talk and no action.

It's been over two months since I first signed up and a month since I canceled, yet they keep pushing me to wait some more. Seriously, enough is enough! This company is an absolute joke, and their lack of accountability and customer care is unforgivable.

Take my advice: stay far, far away from Uniti Wireless. Spare yourself the headaches, the frustration, and the wasted time. Don't fall for their promises – they deliver nothing but disappointment.

AVOID AT ALL COSTS.

The best customer service ever: Eu-Jin from Uniti Support – I am continuing using Uniti internet for 8 years from 2016. Internet and deals are good. (i am not playing games, so enough for me). I got lots of experience dealing internet with customer service. Praise beyond words to Eu-Jin from Uniti cancellation team. It gonna save lots of my time if I found him in the first place. He is the only one who… Read more ·  1

solve problems efficiently, only one. He also the one who stopped me to change the internet company and help me a lot super quickly to solve the easy problem. Appreciate

Incorrect Billing and No one Answering Calls or Responding to my Email – I have been with Uniti for last 12 Months and out of not where they start charging me extra though i have existing contract with them. Send 5 Emails already no Reply, Called so many time and its just waiting waiting and waiting and no one picks up the call. But on other side they continue to debit the over stated amount. Really bad customer service Show details

Customer support – It’s been 3 hours on the waiting. We’re sorry we couldn’t answer your call waiting for an agent wdf 3 hours. And finally they answered - if i had the option to change from opticomm to NBN I would’ve done it. Opticomm is really bad - ever time they their servers we lose connection for at least 6 days. Very slow fixing internet Show details

No internet since 07/06/2023, problem is still not resolved – Uniti has not been able to resolve our internet issue for 5 days. We have been with Harbour ISP (which was what Uniti is previously known as) for over two years now. We don't have internet since the 7th of June 2023 and today is the 11th of June 2023. After numerous phone calls and spending hours on the phone trying to resolve it, there is still… Read more

no internet. How is this possible? today is the 5th day. Other residents in the estate who had a similar issue from Uniti have been resolved. WE ARE HERE TO HELP is your promise to customers. today when we called UNITI said currently there is no email address to lodge a customer complaint either. We are working from home and totally devastated with the situation. There are 5 people depending on the internet in this residence.