Universal Store Physical store

So many bad reviews about product quality and faulty items.What will it take for universal store to look at its policies. Maybe the ombudsman needs to be informed. Not an isolated store by the looks, occurs at all stores, interstate as well. Staff are rude and blame the customer for faults. Shame on you Universal - improve your customer service please

Went in Wollongong store to return a Stanley cup which has not been opened out of the box and not used. I was told I can’t return it due to their health and safety rules also was told the girl would have told me when I brought it which I replied she didn’t tell me. The girl did ring her manager and was told that’s I could return the cup then the… Read more

guy told me I have had it for 42 days so there is no return which I told him no I counted the days and it is 39 days. I also mentioned that there was nothing on their website in their return policy stating about the return of Stanley cups. Very disappointing since other stores like David Jones do let you return them if you change your mind and they have been opened out of the box. Definitely think twice to shop there again

The ladies there were lovely! My mum and I kept talking about how nice they were on the drive home. They had great manners, helpful recommendations and were really nice to talk with. They offered to get a dressing room ready for me and put all the clothes I wanted to try on in there while I kept looking around. The clothes there are really nice… Read more

too, I found a lot but I unfortunately was only able to buy a few things. I only have nice things to say about this store. ❤️❤️❤️

Customer service – My Daughter & I returned an online order to the Blacktown store for a size exchange. We were served by Emily. Her level of customer service was impeccable. Emily was very friendly, efficient & caring whilst remaining totally professional. We had our matter sorted very quickly. Thank you Emily...

Terrible – I will never attend this shop ever again, today I suffered a total humiliation at the hands of the staff. Having never set foot in any of there frigging stores, 3 staff members came up to me and asked me to leave as "they think I look like someone who has shoplifted from them" I was shocked, which quickly turned to humiliation as they didn't even do it discretely. Anyway the clothes a garbage and not even worth stealing.

NICEST WORKER – At westlakes Universal store, the nicest worker called Bryce was super nice and helpful. Give him a pay rise ♥️ from Sarah and Esther

Don't Waste your money – Don't pay with a gift card they don't take that money away and still make you pay full price Show details

Excellent experience – The staff working in the Miranda store are so helpful and friendly. My daughter and I really enjoyed our shopping experience there today. Show details

LOUD music and no affordable bags – I went shopping with my daughter at the universal store at DFO Brisbane on 5 May. The first problem was how loud the music was in the store. If you have to raise your voice to speak to one another that’s a good indication that your music is way too loud. It leaves for a very stress inducing environment. Then after purchasing over $300 worth of… Read more

clothes I was told if I wanted a bag to carry my items in I would have to pay $5. Are you kidding me. What an absolute scam that is. At least provide more cost effective bagging options for your clients. Thankfully another reputable retail store gave us a free bag instead to pop our items of clothing into. I won’t shop there again if you expect me to pay $5 for a cheap bag.

Un upproched cutomer service and over priced carring bag – Today 19/4/2024 ,at the Werribee store around 11:30 am, I had an unfortunate customer service experience. As I was searching for an item, I approached two customer service representatives, but they seemed unwelcoming and preoccupied with their conversation. There was no greeting or acknowledgment of my presence. Despite this, I proceeded with my… Read more

purchase. However, to my surprise, I wasn't provided with a bag for carrying the item. When I requested one, I was told there would be a $5 charge, which seemed excessive for a simple bag, especially considering that it likely cost less than $1. This left me feeling like I was being taken advantage of. It's disappointing when a store prioritizes profit over customer satisfaction.

Unacceptable Boby Shaming – Shame on you girls who worked in Eaton Bunbury store 16/2/24 Body shaming is not okay / totally unacceptable Be careful who can hear what your saying in store Some girls with bigger frames have every right to try in what ever they choose and it’s your job to ensure from customer service point of view to make sure every person that comes in regardless of size walks out feeling good about themselves Totally disgusted My Daughter left in tears Show details

They make it hard for you to return – I’ve had two experiences trying to return - one full priced and this shouldn’t have been an issue but they will try anything to not provide a refund and the second was a faulty item and again seemed all too hard. The customer service is woeful unless you are purchasing. I will not be returning to this store.

Manager bullying his staff during work hours – Just had to listen to a manager bully his staff, yelling at one of the assistants whilst i browsed the jeans racks. It was awful. I will NEVER enter any of these stores again. And if by any chance that lovely, brave store assistant reads this- you are way too good for that job. To the creep of a regional manager: Men yelling at women anywhere is not ok you jerk. Show details

Shop refuses to consider exchange on faulty pants – Ladies dress pants shrank in wash - now 3cm shorter and also narrower in leg. Lining did not shrink and is now visible below hem. Care label says pants cannot be dry-cleaned so we hand-washed in cold water as per instructions. Store will not exchange or refund faulty product because garment has been washed. Fault did not appear till after washing. Show details

Perfect stranger sizing – I bought a size six which would usually fit just perfect and my tits flew out everywhere, who sizes a shirt like that , no wonder it was on sale, the clothes sold in universal have unrealistic fits and sizing that makes no sense Show details

The manager at this store – My daughter shops here all the time. Loves the clothes but be aware if you want to return something the manager will always say even with tags on and returning it the same day she will accuse you of wearing it and will not refund It This has happened numerous times She is extremely rude and very judgemental Show details

Returns policy Covid – Ridiculous that the returns policy did not change due to lockdowns in Melbourne. Absolutely annoyed that it has stayed at 40 days to return when we were locked down and could not return products purchased in store. Show details

Daughter prejudiced against - disgraceful – Unfortunately, I cannot give zero stars. My daughter turned up with her friends today to Universal Chatswood with our credit card to spend money. She was told that she could not come into the store unless accompanied by a vaccinated parent. None of the girls were with parents. it was supposed to be our daughter having fun shopping with her… Read more

friends.

Three things are concerning about this: 1) this company and store are willing to be prejudicial against customers with money to spend depending on the private medical circumstances of parents; 2) staff were unwilling to allow our children into the store to spend money, despite no requirement for children under the age of 17 to be vaccinated; and 3) who within the Universal company and brand believe they are the arbitors of deciding what customers can buy their products - this is pure discrimination in it's very essence. Perhaps Universal also screens Youtube content to ensure its credentials in all matters.

What a disgrace you are universal.

While I am sure our daughter will get over this given the excessive prices in store, we are never shopping at Universal again given this disgraceful treatment of our daughter.

For those in the retail business, if you are willing to treat customers with money to spend so poorly, you will not create the positive franchise value required in the age of online retailing to last the distance. Poor treatment of customers doesn't go away. Word of mouth tends to be the most important element of marketing success, whether that be in retail, or any other business. Negative referrals tend to have the opposite effect.

Good luck Universal - you're going to need a hell of a lot of it.

Our daughter is now spending our money in Glassons.

Amazing service by the entire team ! – I went in to the Parramatta store today lost on what to wear for a night out. I was approached multiple times by different employees if i needed help and they all prompted me to show them the outfits on so they could give honest feedback. They all made an effort to meet my needs on a personable level. I was made to feel welcome and comfortable which in a retail environment is often overwhelming. Great experience and will 100% be back. Show details

Garden city – Universal garden city is disgusting. Being accused of stealing is not ok. Won’t be returning ever again. Very disappointed as universal is one of my favourite stores... sad as I am usually greeted with respect Show details

bad quality – Pretty clothes that are expensive- which usually means good quality so I was happy to pay for them. All of my items have broken- over $400 worth of clothes. Unimpressed. Show details

Best universal ever! – Coming into this store to find something for my girlfriend, manager Emma helped me pick the perfect pick for her swiftly and cheaply. Lost of advice and constructive help to help me pick the perfect gift. Thanks again Emma! Show details

Great Customer service – I have been to Universal Store quit a few times, but today I had the best customer service at Cockburn Gateway by Tracey-Lee. Gorgeous and friendly girl and such great service.  Show details

Energetic Staff ! – Staff at the new Murray street store was very energetic and helping. They offered to help with sizes and colours etc. It’s rare in this busy market environment that one gets good service from retail store. Show details

Horrible shopping experience – Horrible shopping experience. Staff was very unprofessional. It will be my first and last purchase from your store. I’m never coming back.