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Best banking experience I’ve ever had
Customer service has been impeccable. Literally every time I’ve had a query, I message in app, and have a response in minutes. Have been waiting years to able to manage my money the way you can with UpBank.
Great about the tech, forgot about the basics
I like the tech aspects of UP Bank. Love the instant payments, notifications about upcoming bills, notifications about payments, the app design is nice, and the ability to make lots of different savings accounts for savings goals and still gain interest.
BUT... it seems as if they've forgotten to do the basics. Paywave doesn't work on my card, it always declines, and despite me notifying them three weeks ago I've received no update, nor have I received a new card. Their customer service is very lacking.
I like it enough to stay with it, but if I hear of another bank offering the same tech solutions and no fees I'd switch in a heartbeat.
- Verified customer
Non-Responsive Customer Service, No Support
Looking for a budget-tracking app, I signed up for UP. I realized instantly this wasn't the app for me, as i'm happy with my bank & did not want a new one.
I instantly message their customer service as per their FAQ on deleting accounts. Flash forward 5 days later, still no response & I've now received an UP debit card! I message them again asking them to please cancel my account & confirm the cancellation.
It has now been OVER TWO WEEKS and I've yet to get a single response.
I'm so disappointed. I'm also very concerned that this company now has my details, as they now have no reason to - and i've requested they delete them.
I have been trying to complete the joining process. I need help to resolve one item with which I'm having trouble and have phoned Up Bank on 6 occasions in the last 3 weeks. It is virtually impossible to get a call answered and, although there is a message to say that if a caller leaves a brief message and a phone number they will be contacted, that has not happened. Woeful service!
Customer Service is the WORST!!
I have been with Up early 2019 and everything was going ok until I needed their assistance. I requested some changes made to my daily limit and was told that it was at their discretion if they chose to change the limit and at this time they have declined my request!! So in other words, they are telling me how I can spend my own money...oh no I don't think so. Account closed! Also, no phone number to call, no website to use...too bad if your phone dies.
Every bank should be like this
Australia's best banking app by miles, with features you didn't know you needed until now. Active community of users across social media, including staff - you can literally DM the co-founder of this company with ideas.
The only issue I have is with customer service - as the product becomes more popular, so too does text-based service. It can sometimes take days before you hear from them, and they are only available live during business hours. For day-to-day use, this is okay - but every now again, you may experience a hiccup and need help urgently.
Disclaimer: Early customer of 1.5 years, and have received free merchandise. This doesn't change my opinion, but I figured it would be wise to mention here.
Up bank doesn’t have a website. And locks out of out the app if phone is jailbroken. So, now I cannot access my money
Use bank for 3 months. Bank is not reliable is you jailbreak. Customer service just told me to restart my phone and that did nothing. Time to change banks again
No problem solving capabilities
I have heard great things about up bank from others who have it. I was in the market to open up with a new bank and my friend suggested up bank. Did some research and yes this sounds like every thing a millennial would want in a bank app. Tried to sign up twice as the second attempt was due to no response from them so I gave it another go. Now I emailed them 2x or so maybe 3. They got back to me today and guess what? Honestly I always thought businesses strive to get new clients and well most people should have some common knowledge to problem solve to get a client with up bank they let you go the email pretty much said bbbbyyyeee can't help you there so see ya later. Very disappointed with this but hey my money is good elsewhere I guess
- Verified customer
The app is good.
If there were to be more frequent media & blog communication, would be great!
Been with the bank for more than 4 months.
The bank has been reliable in terms of service.
The customer service was good in terms of responsiveness so far.
- Verified customer
Great bank of the future
They have a lot of features that not many other banks do, and it is very simple and easy to use. Customer service has always been quick through the app, and issues resolved quickly. The only downside is there don't offer a few services that would be very helpful, such as joint accounts, locked savings accounts, credit cards, etc.
Excellent and Fast Customer Service
Fast and very simple set up.
The customer service was fast and excellent. Any questions that I had were always answered within a business day.
Very impressed and loving this bank/service/set up.
New, unique, financially backed with great tech!
Love this, not like any other major banking app. In my mid thirties and find this instant set up, Savings and analytics on my spending fantastic. I get instant transfers with friends and my other account in a chat format which is so convenient. Would recommend to any age group. These guys have banking from Bendigo and Adelaide banks as well and Google tech, it hasn’t been designed by normal financial people. Great new player in the game!
Easy to use , fast communication
I've been with this bank over a year and I've found them very reliable with very efficient and helpful customer service. The app is so easy to use , with transactions the easiest to find out of any bank app. Also , very asthetically pleasing which makes banking not so bad...
No problems at all
After 12months with UP Bank I’ve had relatively no issues. The features are great and anything that was a concern when I first joined have now been updated. Like everything these days, my word of advice for the negative reviews here is don’t have all your eggs in one basket. Im about to move overseas and use UP predominantly, but I’ll have second money option just in case I get stuck.
Great new banking App
I have been with Up for one week now and it is looking very promising so far. Am hoping I can soon ditch my “top 4“ bank as it is stuck in the Stone Age. Unlike a recent reviewer who was very unhappy with service in China, I always travel with multiple transaction options.
The chat help line was very good for my queries. Everything is free, how do they plan to make money, I wonder?
- Verified customer
Non-existent customer service.
Recently I travelled overseas to China and got stuck amidst the coronavirus outbreak. I needed to urgently book flights back home, but was locked out of my card because it was requesting a OTP to my Australian phone which I didn't have.
I contacted customer service and the lack of empathy was disgusting. They said there was nothing they could do, and then proceeded to tell me I never informed them I went overseas which was an utter lie. I showed screenshot proof that I did and they said it was an "oversight". I ended up needing to get a loan overseas because they refused to help me in the most desperate time I needed it.
Never coming back.
- Verified customer
Terrible Customer Service and No Features
I joined Up about a month ago and liked the concept, however due to the fact that they don't offer joint accounts and that they exclusively pay through Osko (meaning I had scheduled payments declining every time, so I was having to go into the app and manually make the payment via bank transfer) I decided to close it and join a bank that offered better features with a similar high interest savings rate. I requested to close my account on the 16th of January 2020 - it's now the 24th of January 2020 and I keep getting "we will have someone contac...t you" or no response at all. Really unhappy with the customer service of this bank and wouldn't recommend it over a bank you can make a phone call to when you just want something done. Terrible effort on their part.
Questions & Answers
I went to go into my Up app today and it wont let me. Screen comes up with this device is no longer registered.. So now i tried to registered and nothing works, I have contacted Up via email but have no help so far. Makes it hard to pay bills when I can't access my account... Not happy atm... Hopefully they fix this issue quickly.
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