UPS

UPS managed to lose a shipment from Spain between Sydney and Canberra. It took them from Feb 13 to March 15 to open an investigation. I came 3 or 4 times in that month. They constantly said they would call me with info on what was happening. Finally on April 24th 2026 I called again and they’ve refused to let me know what happened to my parcel.… Read more

They will only speak to the shipper even though I opened the investigation. Every call I made resulted in someone lying to me, usually saying that would call me back and nobody ever did. This company is completely useless.

A parcel that should have taken less than a week took two. The tracking info was also very scant, and yesterday it was marked as delivered except nothing was - no delivery, no note, nothing. After contacting UPS I was told it was at the post office. Useless tracking. Show details

if there was half a star i would have chosen that, firstly i am over the recording by all transport companies that starts off with "be courteous to our staff as we will not tolerate rude behaviours towards our staff" or something similar, what about when those staff are rude to customers? i paid $700 to have a parcel shipped to me by ups from… Read more

china yes $700, 4 days delivery time, i will receive it on Thursday the 2nd of April, the 3rd to the 6th happens to be public holidays in Sydney Australia (Easter) the parcel doesn't arrive on the 2nd, it arrives on the 3rd, no one at UPS decides to contact me by phone or email, fast forward to today, i track the parcel, sitting at ups depot since Friday, so i call UPS the lady who asks for the tracking number quickly works out that the parcel is sitting there for four days and no one has contacted the customer, more importantly, i paid for it to be delivered to my door, so she diverts me to a colleague, protocol is that she has to connect with her team mate explain the situation and pass me on because she checked my id, tracking she simply transfers me so now i have to start from scratch , and after more time i get told that i might get it delivered this week,? huh? i paid extra to have it delivered last week? well sir due to the war..... spare me the nonsense, never again

No starts. Absolute joke. Driver couldn't find my address . I paid more for quick delivery. Plane faster than driver. I had to give an alternate address and still did not receive next day even. And when I asked can it be delivered to a post office … Read more

across road they said no as don't have any deals with post office. They need new drivers . Amazon should try different delivery company..would never use again.still waiting.

BURBERRY had UPS to pick up my return shipment on them. I replied an email sent by UPS the time i am available on the date given. Pick up time 2:00-7:00pm. I was home 1:00pm door opened only the security door was closed. Had posted letter on… Read more

security door instructing UPS PLEASE - to press doorbell on your left am at home. I waited. At 3:45 i received text informing me they came am not home etc. i have a dog, door was open, from security door my dog or me can see through it esp hear if they press the doorbell. It means they did not come. They lied. I rung their office and complained. Apparently the lady said they have been receiving a lot of complaints regarding their delivery men and mine wasn’t new to them. this is the second time i had a very bad experience with UPS. Their delivery men are unreliable, inefficient and lazy just always in a rush or make short cuts to finish their job. Am just done with their service. I made other arrangements but not with them anymore.

Disappointing Experience I provided UPS with the correct name and address, but they still delivered my package to the wrong location. Despite clearly showing proof and contacting them multiple times, they’ve done nothing to resolve the issue.… Read more

Instead of taking responsibility, they’ve been dragging the case on with no real action or update.

It’s incredibly frustrating — I trusted UPS with an important delivery, and their lack of accountability and effort to fix their own mistake is unacceptable. Definitely would not recommend based on this experience.

We had an excellent service shipping an awkward shape and size package from the U.K. to Australia, it was as much a surprise to us having read so many reviews from people who were unhappy. We were surprised at the very reasonable price and the speed at which the parcel arrived safely at its destination. We tracked the parcel every step of the way,… Read more

from Dorset to Southampton, Germany, China (where it needed an X-ray so missed the plane it should have been on), to Botany (Australia). The driver of the delivery vehicle phoned in good time and the recipient had advance notice of the parcel being delivered as it couldn't be left without a signature. Honestly, couldn't have been better so just needed to say that we found this service really excellent and wouldn't hesitate to recommend and use again ourselves.

In only 7 days i had a large box delivered to my door.From Sicily to Sydney Australia in 1 week!And 400 euros cheaper than other companies!item was intact,tracking available from every city it landed..driver called me on approach. UPS is the best by far..i will use it again and again Show details

I have to give 5 stars to UPS Australia. My package came in a timely manner, and was delivered to my door. I live in a gated community, so on the first attempt to deliver, the driver called my phone(to gain access) but I missed the call. I received a text advising me of the issue. I called the number, and was helped by a young lady who checked the… Read more

status of my order. I gave her the code to gain access to the estate, she applied a label to be added to the package, rescheduled my delivery day, and assured me my delivery information has been updated. Delivery was made on the day she advised, without issue, the package did indeed have a label attached that stated the updated information and that I had made contact. I know at times delivery companies cop a bad rap, but UPS Australia provided me with great service, and deserve a good rating. Thank you to the young lady who helped me, and to the driver (s) for the safe efficient delivery.

Zero communication. No email, no SMS, no notification of any kind that duties and taxes were owed — the only way I found out was by manually checking the tracking myself. Called the Australian office and was told the accounts team wasn't available and that the *only* way to get an invoice emailed is to ring back and ask for it. An automated email… Read more

when clearance is required is the absolute bare minimum in 2026. Meanwhile the parcel sits there accruing storage fees while the customer plays detective. Genuinely one of the worst logistics experiences I've had.

UPS are really hopeless. I was waiting to receive a package bought on Ebay and sent from Japan for over a week now. I paid the extra import fees etc, which I have never had to do so before and after doing this they just keep putting off the delivery day. Ringing them up doesn't help either you get the same old info back from their customer service… Read more

in the Philippines that it is in the warehouse in Sydney and will delivered next day. Well every day is the same message and still no delivery after doing this for 4 days. Don’t trust them with your package and go elsewhere, they definitely don’t care about their customers.

This courier service are incredibly bad they claimed to have made a delivery to my premises but as my house has camera surveillance on it I checked them and it shows the UPS employee arriving coming to the door with my parcels in his hands then returning to the car with my parcels still ion his hands then two hours later they send a email that… Read more

the parcels were delivered as i was then home i checked as there was no door bell rung no delivery so I check the camera surveillance which there was no return UPS driver to even deliver the parcels the only proof of delivery is their email no photos that's it there is no way to contact them or make a claim against them the value of the delivery was quite a sizeable amount and now they have it and it there isnt anyway for me to recover it and will need to replace it so I am very annoyed with this service and will never use it ever again

UPS has been extremely frustrating and unprofessional in handling my delivery. I have been trying to receive my Amazon package since February 10. I never received any yellow delivery attempt notices, despite being told that three were allegedly left at my address. I contacted the local office and the staff were not helpful. I was told the package… Read more

would be available for collection on Friday, so I had to take time off work and drive 35 minutes round trip. When I arrived, the package was not even there. This situation has caused me to lose work time, fuel, and personal time due to incorrect information and poor communication. An apology is simply not enough when customers are left dealing with the consequences of UPS’s mismanagement. Very disappointing service.

Cant find my address, they then try to charge me more money to allow me to give them instructions on how to deliver it. AND their website is trash, AND their number does not work to call them. Terrible experience. Show details

0/5 stars. There is no option for 0 out of 5 star so I had to give it 1 star. Where do I begin? I am furious, frustrated, at the end of my tether. 1st delivery attempted to my Sydney metro address almost 2 weeks ago. Called UPS numerous times to try to get delivery sorted, left instructions for package to be left OUTSIDE at main building door. Do… Read more

not buzz unit number as no-one will be at home. More "delivery attempts" (according to the tracking) were made and simple instructions were not followed to leave outside. It's not rocket science to LEAVE OUTSIDE!!! OMG seriously, UPS are the pits. Never ever will I chose to use them for a delivery service. I am the receiver and have no choice but please do yourself a favour and NEVER use them, they are so unreliable, frustrating to deal with, and have st^pid drivers who cannot follow simple instructions. There is a disconnect between the call centre in the Phillipines and the local drivers in Australia. And the ones that suffer are customers... Senders and receivers. UPS should be ashamed of themselves.

So many times, UPS have left parcels out on the street, and claim they have left the parcel in a safe place. They make it incredibly hard to make a complaint, and never get back to you. I was so fed up, but I had a package go to Victoria recently, direct from the supplier, and it was never delivered to them. I suspect they delivered to the wrong… Read more

address, as the delivery was to a lab for product testing, with no commercial value. They have no photo of delivery, and they don't care. There is nothing you can do but boycott UPS!

I wouldn't even give a start to this business. No one rang my door bell at 9:31am and marked my delivery as attemped but I was home for the whole morning. This is the fifth instance they fk up the delivery. I have 4-5 deliveries from UPS and frustration almost every time due to different reasons. It is a business couldn't get the fundamentals right. Show details

Absolutely frustrating experience Every other delivery service makes it simple to leave a parcel at the door FedEx Australia Post and even smaller couriers do this without issue UPS makes it unnecessarily difficult You are forced to download the UPS app You have to create an account and sign in Even after doing all of that it still will not let… Read more

you authorise a parcel to be left You then have to call customer service and ask them After that they send you a physical letter that you must fill out sign and return before they will leave a parcel at your front door This process is outdated time consuming and unreasonable In 2025 there is no excuse for making something so simple this complicated Avoid UPS if you want a smooth delivery experience

Zero stars if I could. I paid express post for a parcel from a wonderful company in the Netherlands. Three weeks later the tracking says it's delayed in Honolulu! The sender has been brilliant saying it has no business being in Honolulu and that it should have been delivered direct to Australia within 7 business days. Absolutely shocking delivery carrier. If my parcel is lost I will be so incredibly upset and angry. Show details

parcel a no show even advised that it will be delivered today, been home all day without communication from the company as to when it will arrive, phoned UPS and tell me my parcel will not arrive i wish they at least text or email me and let me know of the progress. Call centre team seems uninterested. I heard that UPS is cheaper than other courer company so i guess you get what you paid for. Show details

I am writing to document a severe failure in UPS’s logistics process that resulted in a correctly addressed international parcel being delivered to a random location in a different state, 1,000km away. The Incident: My package was clearly and correctly hand-addressed to Upper Ferntree Gully, Victoria (3156). However, due to an apparent… Read more

data-entry error at the dispatch level (likely a typo on the postcode), UPS routed and "delivered" the package to Singleton, New South Wales (2330).

The Systemic Failure:

In 2025, human error in data entry is inevitable, but software failure to catch that error is inexcusable for a global logistics company. It appears UPS does not utilise any form of address validation logic to cross-reference the City/Suburb field with the Postcode field before routing a package. If they did, their system would have immediately flagged that "Upper Ferntree Gully" does not exist in postcode "2330." This level of negligence is baffling considering the technology available:

AMAS (Address Matching Approval System): Australia Post established this standard in the 1990s specifically to prevent this type of routing error.

G-NAF (Geocoded National Address File): The Australian Government released this dataset as Open Data in 2016. It is completely free ($0.00) and contains every valid physical address in the country.

Basic APIs: Google and other providers have offered address validation APIs for nearly 20 years.

They cherry on top: UPS literally sells an Address Validation API to other companies.

They charge other businesses to "verify city, state, and postal code information is valid." Yet, they apparently do not use their own product for their own international deliveries entering Australia.

Conclusion:

By failing to implement even free, open-source validation data (G-NAF) or industry-standard checks (AMAS), UPS allowed a simple typo to spiral into a significant logistical failure. It is unacceptable that a customer must track down a package sent interstate because a multi-billion dollar company refuses to implement quality control measures that have been standard in Australia for decades.

Do not trust this carrier with critical shipments if accurate routing is required.

Obnoxious, incompetent, illiterate and utterly incompetent customer service. I don't understand why people have such miserable, suffering with rage, anger and mental issues. I paid $75 shipping + $75 Insurance + $350 Custom duty for a $2500 worth parcel being delivered from Canada and the delivery was unsuccessful as nobody was home and I… Read more

rescheduled it. The status updates are so ambiguous, it appears that the delivery was rescheduled on the same day by the end of the day. Upon enquiring the customer service says that "the driver cannot go back and forth, they can only attempt to deliver the parcel once", but the obnoxious person cannot understand that their own status says, delivery rescheduled for the end of the day. UPS must spend millions on training these people first to run an efficient business. Utterly disappointed.

UPS have a real problem. The sender of my item made a mistake on the value of the item shipped to Australia which triggered customs to try and charge me taxes. Once I was able to show the mistake they dropped those taxes. But what does UPS do? They charge a whole raft of other "fees and charges" that can't be waived according to them. In other… Read more

words, they hold the goods you have properly paid for as ransom.

Then there is the customer service and we enter into a whole new world of pain and arrogance. A woman who repeatedly referred to "my government" everytime I asked for an explanation that made sense. The question I had was if these are "my government"'s charges - why am I paying UPS and not some government agency. She was dismissive and rude and I will never allow anything to be shipped to me via this company again. I have never had an issue with DHL. Disgusting.

Terrible service. Parcel arrived in Botany, 2hrs away, and has not been delivered five days later. With weekend, it will now be 8 days. They are knowingly using a contractor with terrible reviews: https://www.productreview.com.au/listings/first-choice-couriers Show details