UPS

Dealing with this company has been the worst experience of my life and that is saying something as I am 71 years old. Firsly the call centre is off shore and the connection is very poor making a conversation difficult but added is the lack of correct grammar and English. I was cut off several times due to inability to hear or understand. The… Read more

general lack of information is ridiculous and when I requested a supervisor I was told none was working or available. I was told I had incurred fees on an item due to it exceeding the $1000 limit but th item I was buying was over 100 years old making it exempt but the people I was speaking with could nthelp. I then asked for the number of someone who could help me but this number was constantly b busy and after two days I gave up. Will never use or recommend UPS.

I am extremely disappointed with the service provided by UPS. Our parcels were delayed for over a month despite us paying the required taxes and sending proof of payment multiple times. UPS would confirm that payment had been received, then days later tell us the delay was because the taxes had not been paid. We were also shocked to find out,… Read more

only after calling ourselves, that our parcels were apparently being abandoned without any proper notice to us.

The whole experience was extremely frustrating and stressful for my mum. The communication was inconsistent, the process was very disorganised, and the delays were completely unnecessary. Unfortunately, based on our experience, UPS has been very unreliable.

I received an e-mail stating my package was delivered, but it wasn't. It indicated it was received by a name that is some spelling aberration of my name, probably because the driver can barely read English (see below). I visited their Australian… Read more

Website for contact information. It lists an Australian phone number that doesn't work, so I phoned Technical Support and was connected to a young Oceana or Asian lady who I could barely understand. She said that within 90 minutes someone from their Investigations Team would send me an e-mail of instructions to submit a claim. It never happened. I phoned again and got someone else who I could understand a little better. He sent me the e-mail with the link to submit a claim. I filled in all of the required information, and when I clicked Submit, I received an error message that my shipping number is invalid, even though I copied it from the UPS delivery e-mail (and I used it on the phone with no problem), and I should phone them to resolve this. Naturally, the claim form does not inform you that the shipping number, which is entered at the beginning, is invalid until you finish the entire form. Oh, and the form does not recognize my suburb as valid. By this time UPS is closed for the weekend. They cover all bases to avoid customer service.

No starts. Absolute joke. Driver couldn't find my address . I paid more for quick delivery. Plane faster than driver. I had to give an alternate address and still did not receive next day even. And when I asked can it be delivered to a post office … Read more

across road they said no as don't have any deals with post office. They need new drivers . Amazon should try different delivery company..would never use again.still waiting.

BURBERRY had UPS to pick up my return shipment on them. I replied an email sent by UPS the time i am available on the date given. Pick up time 2:00-7:00pm. I was home 1:00pm door opened only the security door was closed. Had posted letter on… Read more

security door instructing UPS PLEASE - to press doorbell on your left am at home. I waited. At 3:45 i received text informing me they came am not home etc. i have a dog, door was open, from security door my dog or me can see through it esp hear if they press the doorbell. It means they did not come. They lied. I rung their office and complained. Apparently the lady said they have been receiving a lot of complaints regarding their delivery men and mine wasn’t new to them. this is the second time i had a very bad experience with UPS. Their delivery men are unreliable, inefficient and lazy just always in a rush or make short cuts to finish their job. Am just done with their service. I made other arrangements but not with them anymore.

Very happy with the service. Package was originally set for delivery tomorrow, I did try to do a pick up at Botany but the item was already on the truck, I was able to give instructions for delivery to the customer service as my property is a bit confusing to get to the house, it came in this morning rather than the next day, so I was able to get the rest of the day free. Great experience Show details

We had an excellent service shipping an awkward shape and size package from the U.K. to Australia, it was as much a surprise to us having read so many reviews from people who were unhappy. We were surprised at the very reasonable price and the speed… Read more

at which the parcel arrived safely at its destination. We tracked the parcel every step of the way, from Dorset to Southampton, Germany, China (where it needed an X-ray so missed the plane it should have been on), to Botany (Australia). The driver of the delivery vehicle phoned in good time and the recipient had advance notice of the parcel being delivered as it couldn't be left without a signature. Honestly, couldn't have been better so just needed to say that we found this service really excellent and wouldn't hesitate to recommend and use again ourselves.

In only 7 days i had a large box delivered to my door.From Sicily to Sydney Australia in 1 week!And 400 euros cheaper than other companies!item was intact,tracking available from every city it landed..driver called me on approach. UPS is the best by far..i will use it again and again Show details

I am extremely disappointed with UPS. My parcels were delayed for over a month despite the required taxes being paid and proof of payment being sent multiple times. UPS would confirm that payment had been received, then days later tell us the parcels were delayed because the taxes were unpaid. I was also extremely concerned to learn, only after my… Read more

family contacted UPS, that my parcels were apparently going to be abandoned without proper notice.

The whole experience caused me a great deal of unnecessary stress and sleepless nights. The communication was inconsistent, the delays were unacceptable, and the entire process was extremely disorganised and unreliable.

Complete garbage. No interest in actually doing their job. No interest in actually delvering your parcel. (Ordered item through Amazon - they should NOT be using this absolutely useless excuse for a courier - and I'm going to lodge a complaint with Amazon as well to this effect. 2 'failed deliveries' so far. They ignore messages to their WhatsApp… Read more

no. Unable to reach anyone via live chat on the website - they have the usual useless chatbot that just fobs you off and won't connect you to a human. Have phoned their so-called 'customer service' twiice - they tell me they are unable to give delivery instructions to the driver - such as 'call my intercom/or phone call/text me' when you arrive. It seems the driver just arrives and they can't find somewhere to leave the parcel, so they just leave again. They tell me they have no option to deliver to some local delivery point (eg, a convenience store), as do other couriers. Their option is if delivery fails again, they just won't deliver at all, and I'll have to take over a half hour drive to pick up the parcel from their depot - who of course, are only open during business hours, Mon to Fri, making it hard for anyone with a job to get there. This is just utterly unacceptable behaviour by this borderline crimiinal organisation. They need to go out of business, forthwith.

Parcel was send from the UK on 25/6/2026, arrived in Australia on 1/7/2026. All good so far. It is now 4/8/2026 and parcel has not been delivered. DON'T TOUCH THESE AMATEURS. Show details

Critical priority means absolutely nothing to this company. And they couldn't care less about the consequences it causes. The staff are brain dead and will only make assumptions that will make things worse. Nothing but a nightmare, they would rather argue than take responsibility and so their job! Show details

I have had the worst experience. Used UPS to send my skis and snowboard back from Japan to Australia. It cost $600 AUD to ship it. A parcel arrived at my house in Australia and UPS had marked mine has delivered, but in fact it was not mine. I was unable to submit a claim due to being in an 'unsupported country'. Over the phone they said they had… Read more

opened an investigation, but that they could not find anything. It has been 3 months since I sent the bag and I fear I will never see it again.

Zero Stars. Ordered a shipment of clothing from Finland to Australia. Used UPS expedited shipping this time although usually use FEDEX. It has been 8 business days since UPS states they have picked up the package, and tracking states is has just left Denmark. Why did it take 8 days to go from Finland to Denmark for a delivery to Australia? Who… Read more

knows.

Why does UPS claim their international expedited shipping takes no more than 5 days when in reality, its already been 8 business days and tracking states it will be another 7 business days before it gets to me?? Why? Why does it take 15 business days, 21 standard days, to do what FEDEX can do in 4 days?

Please explain that to me.

They simply cannot deliver goods to a work address, in an Industrial area. There is even a massive number on the wall out the front. We have had deliveries up the street, across the road & god knows where. We've had to go from from telling one, two, to now all manufacturers we use in China. Avoid like the plague. Show details

Zero stars I shipped parcel to UAE on 20/04/2026 from Perth Australia unfortunately after 2 days when I tracked return back for stupidly reason they don’t have service to UAE & returned my package after 8days with damaged & no refund my fees which is $1050 Show details

Extremely disappointing experience with UPS delivery and ShipHit customer service. My parcel (Reference No: 1Z0G057V0437536803), sent from Pondicherry, India to Preston, UK, was never delivered, and despite multiple follow-ups, there has been no proper response or support from ShipHit. What makes this even more frustrating is that while tracking… Read more

the shipment, UPS suddenly rescheduled the delivery and changed the status to “collect from UPS facility” without any consent or request from our side. We never agreed to collect the parcel ourselves, and the shipment was clearly paid for as a delivery service to the recipient’s address. The complete lack of communication, accountability, and customer support from both UPS and ShipHit is unacceptable. Customers should not be left chasing updates for an undelivered parcel while being ignored by the service provider. I am formally requesting an immediate investigation into this shipment, a clear explanation of what happened, and a full refund/compensation for the failed delivery and inconvenience caused. Until this issue is properly resolved, I cannot recommend ShipHit or this shipping experience to others.

I would NEVER use them again. Had a parcel sent express post from the UK to Australia. Where did it end up? Freaking America. I rang ups and they said it was getting sent straight to Australia. What did they do? Sent it BACK TO THE UK!!!!! I am so angry. Absolutely useless. I cannot believe how badly they stuffed it up Show details

UPS managed to lose a shipment from Spain between Sydney and Canberra. It took them from Feb 13 to March 15 to open an investigation. I came 3 or 4 times in that month. They constantly said they would call me with info on what was happening. Finally on April 24th 2026 I called again and they’ve refused to let me know what happened to my parcel.… Read more

They will only speak to the shipper even though I opened the investigation. Every call I made resulted in someone lying to me, usually saying that would call me back and nobody ever did. This company is completely useless.

A parcel that should have taken less than a week took two. The tracking info was also very scant, and yesterday it was marked as delivered except nothing was - no delivery, no note, nothing. After contacting UPS I was told it was at the post office. Useless tracking. Show details

if there was half a star i would have chosen that, firstly i am over the recording by all transport companies that starts off with "be courteous to our staff as we will not tolerate rude behaviours towards our staff" or something similar, what about when those staff are rude to customers? i paid $700 to have a parcel shipped to me by ups from… Read more

china yes $700, 4 days delivery time, i will receive it on Thursday the 2nd of April, the 3rd to the 6th happens to be public holidays in Sydney Australia (Easter) the parcel doesn't arrive on the 2nd, it arrives on the 3rd, no one at UPS decides to contact me by phone or email, fast forward to today, i track the parcel, sitting at ups depot since Friday, so i call UPS the lady who asks for the tracking number quickly works out that the parcel is sitting there for four days and no one has contacted the customer, more importantly, i paid for it to be delivered to my door, so she diverts me to a colleague, protocol is that she has to connect with her team mate explain the situation and pass me on because she checked my id, tracking she simply transfers me so now i have to start from scratch , and after more time i get told that i might get it delivered this week,? huh? i paid extra to have it delivered last week? well sir due to the war..... spare me the nonsense, never again

Zero communication. No email, no SMS, no notification of any kind that duties and taxes were owed — the only way I found out was by manually checking the tracking myself. Called the Australian office and was told the accounts team wasn't available and that the *only* way to get an invoice emailed is to ring back and ask for it. An automated email… Read more

when clearance is required is the absolute bare minimum in 2026. Meanwhile the parcel sits there accruing storage fees while the customer plays detective. Genuinely one of the worst logistics experiences I've had.

UPS are really hopeless. I was waiting to receive a package bought on Ebay and sent from Japan for over a week now. I paid the extra import fees etc, which I have never had to do so before and after doing this they just keep putting off the delivery day. Ringing them up doesn't help either you get the same old info back from their customer service… Read more

in the Philippines that it is in the warehouse in Sydney and will delivered next day. Well every day is the same message and still no delivery after doing this for 4 days. Don’t trust them with your package and go elsewhere, they definitely don’t care about their customers.

This courier service are incredibly bad they claimed to have made a delivery to my premises but as my house has camera surveillance on it I checked them and it shows the UPS employee arriving coming to the door with my parcels in his hands then returning to the car with my parcels still ion his hands then two hours later they send a email that… Read more

the parcels were delivered as i was then home i checked as there was no door bell rung no delivery so I check the camera surveillance which there was no return UPS driver to even deliver the parcels the only proof of delivery is their email no photos that's it there is no way to contact them or make a claim against them the value of the delivery was quite a sizeable amount and now they have it and it there isnt anyway for me to recover it and will need to replace it so I am very annoyed with this service and will never use it ever again