Upskilled

My experience with Upskilled as a student doing Certificate IV in IT Systems Administration has generally been good. The teaching staff I have had contact with have generally helped me get through the course and answered my questions. I have yet to… Read more

ask them a question that has stumped them so they do know their stuff. The course material, especially the more general subjects, could use some editing and polish as I did spot a few mistakes with them during my time. The mistakes I spotted were not too important but still detracted from the experience a bit. The supplementary material, mostly in the form of LinkedIn Learning vids, were useful but I should say that you should not spent all your time watching them as there are plenty there.

My experience with the course and my teacher Ronnie Lynch has been one that has enhanced my outlook and knowledge of the counselling process. The course contains insightful and thought provoking ideas with wonderful approaches within the counselling… Read more

context. My teacher, Ronnie Lynch has been really enjoyable. He has always helped being with a endearing overview of the subject matter and beyond. I would always recommend this course and teacher to anyone who was thinking of enrolling in this course.

My experience with my trainer and assessor, Rosan, was very positive and supportive. Rosan provided clear guidance through assessments, making expectations easy to understand, and offered constructive feedback that genuinely helped strengthen my skills and confidence. I always felt comfortable reaching out, as Rosan was approachable, responsive,… Read more

and consistently encouraging. This support kept me motivated and helped build a strong sense of achievement throughout the course. The program was flexible and well-structured, allowing me to balance my learning while staying engaged. As much of my learning was recognised through prior experience, the course has been valuable in formalising my existing skills and providing a recognised qualification that reflects my experience in the workplace. Overall, I feel more confident, capable, and validated in the skills I bring to my role. Stepping back into learning was a big decision for me. As a mum of four, a grandmother of seven, a full-time carer for my elderly mum, and working full-time, I was both nervous and determined to see this through. I am truly grateful for Rosan’s support, patience, and guidance, which helped me build confidence and stay on track throughout the course.

I am currently studying for my Certificate III in Individual Support, and my experience with Upskilled has been excellent. My instructor, Jacqui, does an amazing job helping me through the course. She is very supportive, encouraging, and has helped me build my confidence throughout my studies. Erica from Student Support is also fantastic. She is… Read more

always helpful and ready to assist with any questions or concerns. Travis has been very helpful as well, guiding me through queries related to my work placement.

Ben was my first point of contact when I enrolled with Upskilled. He was professional, efficient, and played a big part in reinforcing my decision to study with Upskilled after I had spent a lot of time researching training providers online.

In fact, everyone I have dealt with at Upskilled has been friendly, knowledgeable, and genuinely helpful. I am very glad that I chose to study with Upskilled and would have no hesitation in recommending them to anyone considering further education.

Overall, completing the Advanced Diploma in CSM was a wonderful experience with Upskilled. It was fantastic to be given the opportunity to complete this in my own time as I am a full time employee in the disability industry. I had wonderful support from Rosan throughout the course time and he was always so responsive whenever I had a… Read more

question/query. Rosan was great through the PRL process too.

The feedback I received was really empowering and encouraging which gave me more motivation throughout the time. It kept me wanting to do more and learn more and really solidified why I am doing what I am doing.

Overall, this course helped me be a better manager and understand more such as finances and organisational changes and helped me support my staff throughout different areas.

I really recommend Upskilled for those who are time poor due to their full time jobs and it really improves time management skills too. If I was to go back to studying, I would definitely do this through Upskilled again!

I’m loving the counselling course from upskilled. It’s easy to follow, and the trainers are great. Ronnie lynch my trainer always guides me through the role play videos, which is very helpful ensuring I can meet all the marks, and the course has zoom sessions every week to ask questions or record your role plays! Overall I’m loving the course so far! It’s easily accessible, affordable and you can do it at your own pace. Love it.

Studying with Upskilled has been one of my best experiences with an online based provider. From beginning to the end, i have had great updates with information for the wider Upskilled network and ongoing support from my trainer Rosan. The content was easy to navigate and kept me engaged throughout my course. The Advanced Diploma of Community… Read more

Sector Management has been a great course which I highly recommend every complete if you would like to develop your leadership within the community sector. I will definitely be studying again in the future with Upskilled.

Great online course. Resources provided are incredible and plentiful. Easy to comprehend text, educational videos, online-interaction, virtual machine environment are some of the fantastic ways that Upskilled use to help educate during this course. The self-paced structure makes study a pleasant experience, with plenty of support from dedicated… Read more

Upskilled staff. My trainer was so helpful during my course, accommodating and reachable whenever I needed, and able to answer any questions I had. I cannot recommend Upskilled highly enough.

I had a great experience studying Certificate III in Individual Support (Ageing and Disability) with Upskilled. The course helped refresh my knowledge and skills while also teaching me new things about aged care and disability support. The course content was helpful and easy to follow, and I learned a lot throughout the program. I would… Read more

especially like to thank Jackie, my assessor, for being very supportive and helpful. Whenever I had questions, she responded promptly to my emails and provided clear guidance.

I would also like to thank Erica from Student Support for always being responsive and helpful whenever I needed assistance.

Overall, I had a positive learning experience and would recommend this course to others who are interested in working in the aged care and disability sector. Keep up the good work!

I had a wonderful experience completing my Certificate III with Upskilled. The support throughout the course was amazing. A special thank you to Jacqui for being so patient, supportive, and helpful during the roleplays. She made learning comfortable and enjoyable. I would also like to thank Erica for the important role she played in my journey.… Read more

She supported and guided me until I secured my placement, and I truly appreciate all her help and encouragement. I highly recommend Upskilled to anyone looking to study Certificate III. The staff are caring, professional, and always ready to help students succeed.

The course suited me as I have a full time job and needed an online option for study. Sarah Marshall was a great teacher. She was very understanding of my situation and helped me whenever I had questions during the course.

My experience at Upskilled has been very good! Any issues I’ve had have been resolved quickly and same with any confusion. They also communicated with the company I work for and answered there questions aswell. I would recommend using this platform especially if there is a group of you and you can work on it together. I wasn’t thrilled to do… Read more

videos and simulate work scenarios it made me quite uncomfortable but in saying that once you started you did get a bit more used to it and the good thing is they did not expect you to be an actor. They were there with the grading process. Because at the end of the day, I’m not studying for being an actor. So it’s great they didn’t expect 5 star acting. I would recommend just starting it and getting it done, I was nervous to start it and it took me a little bit but once I actually did it then I got it over with reasonably quickly.

A huge shout out to Jacqui and Upskilled for the amazing support throughout my Cert III Individual Support (Ageing). Jacqui responded quickly to my emails and was very knowledgeable in providing assistance. Jacqui was also encouraging and patient with the role plays, making everyone feel comfortable. Highly recommend this course and the team at Upskilled.

Jacqui has been such an amazing teacher throughout the course. She responds to emails as soon as she can and always ensures we understand our course. 100% recommend having Jacqui as a teacher!

I am currently studying the Certificate III in Individual Support with Upskilled, and my experience so far has been very positive and rewarding. I have felt supported and motivated throughout my course, which has helped me stay focused and confident in my learning journey. The Upskilled team, including the trainers, coordinators, and assessors,… Read more

have been professional, approachable, and genuinely supportive. They provide clear instructions, helpful feedback, and are always responsive when assistance is needed. Their guidance has made it much easier to understand the course requirements and complete assessments with confidence. The course offers great flexibility, allowing me to balance my studies with my personal and work commitments. It has been very helpful in building my knowledge, confidence, and practical skills, especially in areas that are directly relevant to real-world care and support work. I would like to thank the entire Upskilled team for their ongoing support and dedication to students. I truly appreciate the effort they put into creating a positive learning environment. Finally, I would like to give special thanks to Jacqui. She is extremely responsible, well-organised, and supportive. Her clear explanations—especially during role-plays—have helped me better understand the tasks and perform them with confidence. Her commitment to helping students succeed is truly appreciated.

I would like to sincerely thank the Upskilled team for their guidance and support throughout my studies in Certificate III in Individual Support (Disability). Your encouragement, knowledge, and dedication have played a huge role in helping me successfully complete my course. A special thank you to my programme coordinator, Jacqui Savage, and work… Read more

placement manager, Erica Harris, for their constant support and direction. I also truly appreciate all the assessors who were part of my learning journey—your feedback and guidance helped me grow both professionally and personally.

I’m proud to share that I have received a job offer from Menarock Life, where I completed my work placement. This opportunity means a lot to me, and I am grateful for the foundation and confidence I gained through this program.

Thank you once again to everyone at Upskilled for helping me take this important step in my career.

Regards John

I had a very positive experience with Upskilled while completing my Diploma of Counselling studies. One of the major contributing factors was the ongoing support from my trainer, Ronnie Lynch. Ronnie has been incredibly understanding, compassionate and supportive. The level of support I received made a significant difference for me and kept me… Read more

motivated, despite facing personal hardships. He was patient, and gave me the extra time I needed to work through units thoroughly to complete my work. I am very grateful for his level of support, consistent guidance and reassurance. He is just also genuinely a great teacher and easy to talk to.

Ronnie brings valuable insight from his own experiences, which is one of the things I appreciated the most about him. He provided an added level of depth to the learning which makes the content more real and practical. Throughout each session, I have been able to ask him as many questions as I wanted, even when I had a lot to ask. This made me feel very supported and encouraged.

I truly appreciated the understanding, patience and knowledge Ronnie has brought to the experience. I am extremely thankful for all the support I have received throughout my studies. If there is anyone out there reading this with a chronic illness, this is to you; yes you can do this, and yes the support is there for you!

One of the trainers Jacqui always has a respectful and hard work ethic with helping her students. Online platform zoom role plays are a breeze with her and manages it extremely well with all students that are at different stages throughout the course. Thankyou kindly

I am currently completing my cert III in Individual support age care with Upskilled. Erica has been my work placement advisor and right from when I first touched base with her about the unit. She has guided me in the right direction, connected me with who I needed to contact, answered my questions and helped me to feel less overwhelmed. I spoke to… Read more

Travis at my checkpoint 1 during work placement and he had some very helpful tips and techniques about my assessments and was very reassuring and supportive. He reiterated to reach out at any time to himself or any of the teachers if I feel overwhelmed or need guidance on any section of the entire cert III. All the staff have been supportive and I have already recommended Upskilled to a friend.

I have recently completed a cert 4 in ICT with Upskilled. The skills and knowledge I have attained through this certificate have helped me professionally and grow both my condients and knowledge in IT Matthew, Russell and the teaching staff are always ready to help and answer any questions. The feedback i have recieved from assessments have been… Read more

very valueable.

I would recommend Upskilled to anyone, the flexibilty, the teaching and support staff are there just to make sure you get the best out of your course.

I am enjoying the CERT IV in mental health course with Unskilled. The course content is excellent, comprehensive, and highly informative, providing a strong foundation in mental health knowledge and practical skills. I want to especially acknowledge my trainer Ronnie LYNCH who has been incredibly supportive throughout the course. The weekly role… Read more

plays have been invaluable for building confidence and applying theoretical knowledge in practical scenarios. Ronnie's encouragement, guidance and expertise have made a significant difference to my learning experience. This course has not only expanded mu understanding of mental health, assessment, and care strategies, but also enhanced my confidence and practical skills fro working with clients in real world settings. I would highly recommend this course to anyone looking to develop a career in mental health support.

I’ve nearly finished my Diploma of Information Technology (Cyber Security) through Upskilled and wanted to leave a review because the experience has been a good one overall. The biggest positive for me has been the support from both the ICT department and the student support side. The technical content can get quite full on at times, especially… Read more

for someone not currently working in IT, but I felt like there was genuine effort from staff to help me keep moving forward.

What I appreciated most was that the support didn’t feel cold or generic. There was real care there, and that matters a lot when you’re trying to get through a demanding course while dealing with normal life pressures as well.

The course has helped me build stronger knowledge in cyber security and related IT areas, and I’m glad I stuck with it. I’d definitely say the support team and ICT trainers played a big part in helping me reach this point.

I recently completed my Certificate III in Individual Support (Disability) with Upskilled Training, and I highly recommend them. The course was well structured, practical, and very relevant to working in the disability support sector. The trainers and support staff have been excellent throughout the whole process. Travis Hackett, Jacqui Salvage,… Read more

and Erica Harris have all been outstanding to work with. They are professional, supportive, and always willing to help when you need guidance or clarification. Their encouragement and knowledge really made a difference during the course.

I felt well supported the entire time and gained valuable skills and confidence to work in the industry.

If you’re looking to study Certificate III in Individual Support (Disability), Upskilled Training is a great choice with a fantastic team behind it.

I recently completed my Cert IV in record time of 3 months and 5 days, and I couldn't have done it without the incredible support of the BSB Faculty. Sarah Marshall was a standout—encouraging, professional, and genuinely invested in my success. The course flow was seamless, and the transition to my next career stage feels solid. Highly recommend!