Valleygirl

To the Valley Girl Team, I visited your Airport West store today, 26 January 2026, l was there as soon as it opened, and I was extremely disappointed by the condition of the store. The floor was visibly dirty and dusty, with rubbish left around from previous customers. The store clearly had not been properly cleaned the night before. The… Read more

environment was so unhygienic that I felt uncomfortable even considering using the change rooms.

I felt genuinely sorry for the sales assistant working that morning. She was running around trying her best to get the store in order, on top of serving customers. Despite the mess she was left to deal with, she was attentive, polite and helpful, which I truly appreciated.

However, store cleanliness is not the responsibility of one staff member at opening time. Valley Girl really needs to be on top of nightly cleaning standards. Customers should not be walking into a store that feels neglected and unclean.

I hope this feedback is taken seriously and addressed promptly.

Very bad store very bad customer service If you buy clothes within one day you cannot exchange or return even the clothes are in perfect condition. No consideration to customers Never buy anything from this store Show details

I have never been treated as rudely and with so much attitude and disrespect as I was today in Valley Girl, Karrinyup WA. The store girl showed nothing but utter contempt for me (infront of my 4yr old son) and said so many inappropriate, rude things I left there shaking! I can't believe some people are in customer service roles when clearly they… Read more

have ZERO customer service skills / training. My MIL was with me visiting from England and was utterly shocked at this girl's attitude. When I politely asked her upon leaving for her name as I wished to complain she then projected every negative thing about her behaviour on me and played victim like I'd done something wrong! Mental! Valley Girl you need to train your staff properly or hire better / kinder people - absolutely AWFUL.

I Love Valley Girl – Yes it is cheep, but sometimes you just don't want to spend a fortune on a piece of clothing. Great for one off event or if you choose carefully on fabric and style, some pieces will last you years and for the price that is amazing. Show details

Cute clothing, but sizing is a bit off sometimes for me – Love the clothing at Valleygirl, it's one of my favourite stores to purchase from - however, sometimes the sizing is a bit off for me, namely it can be too large (I am an AUS 6) especially the bottoms (pants, skirts, shorts, etc.). This is why I now never purchase bottoms from the online store and reserve those for shopping in-person so I can try… Read more

them on first. The shirts, however, have been mostly accurate and true to size.

Shipping has never been an issue, and all items arrive promptly and safely.

Overall, I am pretty pleased with Valleygirl's online store and in-person shopping, as the clothing selection is, in my opinion, one of the best (in Australia).

Reasonable prices, perfect fit for me – The store was easily laid out, the marked down items are always labelled and usually in the middle racks. There were enough sizes for my size (Size 12) but it seems that most of the good merchandise gets sold very quickly. I wish they would restock the fast moving items but they usually don't. Show details

I visited Valley Girl Tea tree plaza this afternoon and was served by a girl with red hair at the counter. I selected two items priced at $35 and $26, expecting to receive a 50% discount on both. However, when I went to pay, I was charged $40. When I asked about the discrepancy, she explained that the $35 item was not subject to the 50% discount… Read more

due to what she termed a "human error" with the pricing stickers. I pointed out that there were four other tops with the same 50% discount sticker, which suggests that this was more than just a mistake and could be considered misleading.

Despite my concerns, she completed my payment, and I decided not to purchase the second item since it was not discounted. When I inquired about my change, she returned only $3. I explained that I had paid $40 for an item that should have been discounted to $13, meaning I was expecting $27 in change. She insisted that her calculator was correct and maintained that the change I received was accurate.

Confused, I questioned her calculations, asking if she understood how to calculate discounts. In response, she told me to "f#ck off" from the store for calling her dumb. I reminded her that her calculations were incorrect. After an intense argument, she finally provided the correct change.

I am truly disappointed that a store like Valley Girl would employ staff who struggle with basic arithmetic skills, especially in a customer service role. I strongly urge potential customers to consider their options and avoid this store until they resolve these serious issues regarding staff training and

I ADORE these stores, however, the quality is nothing short of rubbish. It gets 2 stars because the clothes are super super cute, but everytime I purchase a top, jumper or skirt, they begin to fray just after 2 wears. Clearly they are using some cheap, crappy outsourced materials which is a shame because this company has so much more potential if they just have better quality!! This business is a sinking ship if they continue!! Show details

Poor product poor staff attitude – staff do not know their policy in relation to faulty goods. Refused to refund 10 minutes after purchase when fault noticed. Staff said hair ties were made by a head office staff member, they were extremely poor quality and falling apart. Arrogant and unfriendly Angel would not listen when advised about consumer rights. Very dissatisfied wont be shopping there again Show details

Terrible staff member service – The staff member at valley girl harbour town was just down right rude when I walked in was told I had 10 mins I found a top grabbed it and quickly went to the change room tried it on needed another size I left the other top on the floor in change room which I don't normally do but as I was been rushed when I had grabbed the other size and went… Read more

back to try on I had the staff member telling me to hang the clothes after trying them on but don't worry about doing it this time I have already done it

STUPID – I would give 0 star if I can. worst staff, worst head office, worst customer service online that I ever encounter in my life. I hope you guys don't survive

Why not refund???? – No refund on item not suitable. Not worn, tags on, proof of purchase. Purchased 24 hours earlier. Not impressed. Show details

Rude customer service – I’m not a regular customer of this shop but my 11 year old daughter wanted to shop there. The craigieburn store had very rude customer service. They leave signs on the wall for over 24 hours and claimed this finished the night before and have been too busy to take down the signs, I was annoyed but let it go. I continued my shopping and three… Read more

hours later as I was leaving the shopping centre I went past valley girl and the sign was still up there. The shop wasn’t busy barely any customers so they can’t use that excuse. When I contacted the staff online the email response proved to me they don’t read the email. I was after an explanation as to why the sign was still there and an apology for the stuff members rude attitude.

The first email response from valley girl asked information I had already provided. And the second email told me they don’t have to sell the price at the discounted price. (something I didn’t ask for) .

Three emails were sent to valley girl and none were responded to correctly, I feel they didn’t read the email. I think they use a template and copy and paste to all emails they receive.

Misleading information – I bought a skirt from Valleygirl,I asked the shop assistant was large equivalent to a 14size as there was only small large etc.,she said large was a 12,and got me an extra large one.which I bought,but when I checked large is 14 and XL is 16-18. Can't return it,was on a day trip. Surely staff should know a basic thing like that. So tired of being mislead and trusting people,you feel so gullible, and foolish for trusting someone. Show details

Poor customer service – I tried to return some items after 1 hour of purchase and has been handed a credit note. No return of money.. they just put a board on counter for customes to read and take your money for credit notes… lost customer will be losing business if it continues.. learned my lesson to spend wisely and not to return back to valley girl Show details

ZERO CUSTOMER SERVICE – Someone should tell the young lady who works here that it is her job to serve customers. Unreal, just ignored us while she chatted to a friend/customer. No acknowledgement, she was laughing & having a jolly old time. We eventually left & I called "thanks for the customer service" to which she finally spoke "have a nice day". She didn't even get my sarcasm. Total waste of time Show details

Bad customer service – A shirt had no tag and the person at the store refused to give it to us even though it was on the shelf

Rude staff and no returns – I visited the Salisbury VG today to return some items I purchased several days ago. I presented the girl (with half her stomach hanging out her top) my receipt and the items with the tags attached, she was so blunt and instantly defensive when explained they had just changed their returns policy and no longer except returns. She kept cutting me… Read more

off when I asked further questions and begun listing all the reasons why I "should have known" like the sign into he counter. She was so rude, tapping on the sign and saying "notifications were sent out", which I still don't know what she meant by that. She couldn't even conjure up an apology in any shape or form. No empathy or people skills.

Anyway, I know working in CS can be a terrible job but not everyone is looking for an argument.

VG, I would suggest running some basic CS workshops with your staff and a general reminder that not every customer is the enemy. Also maybe review your staff dress standard, yikes.

Terrible Experience at Castle Hill store – Visit Castle Hill store on Sunday 5 March 23, unfortunately the store staff (Jasmine) was very rude. A few customers (at least 4) were waiting at the fitting room area at 4:15 pm, she went to us and said “it closed, you cannot use the fitting room” without any apologies. But why no one told us, we had been there waiting for at least 5-10 minutes… Read more

already. And I said if it is the case, you should have the signage to tell the customer. Then she said it’s there then pointed to a hand written smaller than half A4 size sign which on top of the clothes rack, which facing to one change room door, instead of facing to the customer entry area. I mentioned it is hard to see and it’s not a good customer service, suggest to have a better positioned sign for customer, then she refused to listen and started saying it’s not her problem etc. I said it’s not a good customer service, then she started threatening to call security guard. I am not yelling or have any rude word or behaviour. The staff Jasmine is the one very aggressive and kept saying ‘it’s not my problem’. Very bad experience and hope it can be noted by the management team, staff can be well trained, and customer experience can be improved. Thanks

Terrible Quality and Weird Sizing – The clothes have the worst quality I have ever seen. Half the shirts I tried on had defects or were simply made of the cheapest material known to man. They wouldn't last one wash. The sizing was also very inconsistent. Show details

Tea tree plaza Valley girl – Went in to purchase clothes staff were so rude don't even greet the staff one of the girls was walking around so angry even my little kids didn't want to go near her I put a review up a year ago same thing but obviously nothing has changed I'd rather pay more for clothing but be greeted with better customer service learnt my lesson i guess not to shop there again Show details

RUDE AND HURTFUL – After people of color and minorities purchase here; before they leave the store, they are accosted and accused of theft. EVEN WHEN THEY HAVE A RECEIPT AND HAVEN'T LEFT THE STORE YET. IT WAS WEIRD Show details

TERRIBLE CUSTOMER SERVICE – Different staff all he time, all young girls always looking at their phones or just completely uninterested in helping customers to look for sizes or different colours. Just can not be bothered. The mannequins are scary: no heads; no eyes, some of them have broken toes or missing feet. Quality of clothes has declining to just trash; unrealistic… Read more

sizing starting from 8 onwards. Please invest more money in store presentation and more mature staff for the Karrinyup store it is. Shops are slowly going out of business one by one, you won't last too long.

hit or miss – the product's prices have gone up and the quality has still stayed the same. sometimes i will find a nice piece but not most of the time. the pieces aren't made to last so there are often loose threads, holes, ect even while there in store. Show details

Terrible customer service in red bank plaza – Terrible customer service in red bank plaza. The owner is very rude and worst. Can’t expect like this kind of staff.

Terrible Customer Service – Store manager needs to be trained how to approach and talk to customers properly. Worst customer experience I have ever had. (Robina Store) Show details

Worst customer service – The old lady at tea tree plaza store in Adelaide is so rude towards customers. It looked like she doesn’t want the customers to enter the store as she will have to organise the clothes that haven’t been bought.  Show details

Don’t bother with their online customer service – Brought some lovely tops here in March of 2021. 1 grey and 1 white short sleeve top. Wore the white top once and followed the washing instructions for it to only come out with horrible yellow splotches over it. Decided to wash it again and it got even worse. My other grey top has come out beautifully and I can still wear it. Let customer service… Read more

know and they were extremely rude! Blaming me for not “following the washing instructions” and deeming it not a manufacturer issue.

Some of their items are extremely expensive to only be able to wear once.

Don’t bother with customer service they don’t care about their customers. EXTREMELY disappointed is an understatement.

Security tag left on – My daughter purchased a denium skirt on sale only to realise when we got home that the security tag was left on. Very frustrated at the moment because I have been trying to call the Adelaide cbd store all day and no one bothers to answer my call. Now i need to go 40 mins out of my way just to get the security tag removed and it is going to cost me more in fuel than what the skirt cost. Show details

Worst customer service! – The store is generally okay, but on this occasion I went into the store and wanted to try on some items. The sales assistant said that I couldn’t because she did not have the keys to the change room. She did assure me that I had 30 days to return the items if I didn’t like them when I got home. I decided to return some of the items and went back… Read more

to the store. The lights were on and there were staff inside but the doors were locked, I knocked but they ignored me. This was 11:30am on a Monday. I thought there might be a problem with the store so I made the decision to go back later. I returned that weekend at midday on a Saturday, and the store was closed, permanently. I called customer service, no answer. Left a voice mail, it’s now been a week and no answer. Sent an email, no response. Contacted them through Facebook, no response. This is absolutely ridiculous! I will be contacting fair trading as this cannot be right. With behaviour like this, no wonder their stores are closing!

Usually pretty good – I don't shop at Valleygirl as much as i used to as the style of clothing they stock seems to have veered in a more "unique" direction but i still find cute stuff in there every so often. The stores are nicely laid out and enjoyable to walk around. The quality is what you pay for really. I've never had an issue with any staff. Never tried online shopping as the sizes can be inconsistent, better to try on in store if you can. Show details

In store purchase – Total waste of time after several calls and emails still no offer to extend just a return date, l would never shop there again. Nice o we the phone but no flexibility at all.