Value Basket

Horrible delivery, product, customer service – I’d give this company zero stars if I could. I ordered the faux privacy fence. Quantity 4. Delivery took weeks as it came from overseas. The items arrived much smaller than displayed. The faux leaves are of the lowest quality imaginable. The company requires me to pay for return shipping and a $5 processing fee. I’m certain the shipping back… Read more

overseas won’t be reasonable. The company also offered 40% refund and I keep the items. I’m accepting this to not have to deal with the shipping, however I’m ensuring I share my experience in hopes of saving others from the frustration.

Total scam – Bought an iPhone from this website on July 18, then saw these reviews and immediately regretted my decision. As expected from other people's experiences, the item has not arrived, for a couple of weeks I received dodgy emails about warehouse delays etc. Then I saw their website shut down and now has disappeared entirely, and I've received the… Read more

scanned letter about the company creditors meeting in Hong Kong, so looks like they've folded. Paid on my credit card so will see if I can get a chargeback from my bank. So frustrating how can they have been allowed to keep trading and taking people's money when it was clear internally the products would not be delivered?!

Winding up notice – I expect everyone who has been taken for a ride by these fraudsters would have received a "winding up notice" via e-mail today. I think we have no chance of getting our funds back, given they are based in Hong Kong. Although I don't understand how they were allowed to effectively trade in Australia for so long by the various state consumer… Read more

affairs agencies. There have been many complaints about this mob going back several years from what I can see.

Constant updates, prompt responses, items shipped as ordered – They updated me every step of the way and delivered in 1-2 weeks. Box was dented but items were working perfectly. E-mails sent to them were promptly replied. Note that I purchased the shipping insurance. Recommended! 4/5 star as box holding the lens was damaged but content still works fine.

Great service and fast delivery despite a lot of negative feedback – So, I normally don't write reviews, but this is an exception. I found a great deal on a camera at Valuebasket. I purchased THEN I went and started researching the company. I know, I should have done that in the reverse order, but I got too excited about the great deal that I bought immediately. Upon researching the company surprisingly has a lot… Read more

of negative feedback. Slow shipping process, delayed delivery, sending the wrong order, etc. I then got nervous that I had made a mistake and was convinced I wouldn't get my camera for weeks.

However! They really surprised me and bumped my order to priority shipping after the second day I placed my order. I ordered on a Sunday night and I received the product (shipped from Hong Kong) that Friday. It was ridiculously fast. The camera is exactly as described, functions great, and everything went smoothly. I am very happy with the service and the product.

Great experience – I placed order on Saturday, (Blue snowball ice microphone) received it 4 days later!!! Was kept informed of what was happening. I was very worried after all the miserable and bad reviews, I read these after I had already placed the order. I had to write a positive review as this is the fastest and best service I experienced. The product was tested… Read more

last night and exceeded my expectations as well!!

Very happy customer, and no I wasn't paid to write this!

Absolute fraud!! Stay away!! Do not purchase!!! – I have been robbed of $2052.90 AUD from this fraudulent company. I made my purchase on the 4th of July. They then asked me to provide a copy of bills/licence to "verify" my billing address. This sounded quite fishy so I contacted them to cancel my order. They said they would refund me. No refund after a week. They said there was a glitch in their… Read more

system. After 3 weeks I lodged a complaint with Fair trading. They said that I would likely get a refund by today as valuebasket has been cooperative in the past. Today I have been notified by fair trading that valuebasket has shut down their website and have stopped responding. My only chance is to lodge a chargeback with my bank which I have just done. Stay away from VALUE BASKET and only buy with paypal online! Lesson learnt.

Do not use Valuebasket, they do not deliver or refund – Ordered a computer, said 4 available. Paid via bank transfer. Few days later found all the bad reviews. Contacted the company approx 2 weeks later to find out the status of my computer. Seems the oversold (if they ever had) the computer I ordered. Told me on back order, waited 2 weeks more contacted them and told they were in the process of… Read more

getting a computer. After a few days of haggling with them for a solution I asked for my money back. At this point I have been waiting over a month. So I waited another week for my refund ... contacted the NSW Australia Fair Trade to help me get my money back on the 2nd week. Now it is getting onto 3 weeks of no refund and 8 weeks of dealing with this company. And I see that I can no longer access the company via the Website and I still have not received my $2469,00 AU back.

DO NOT Buy From Them!!! Owe me $2099 STILL!!! – I wish I did a bit of research before making the purchase, now I am totally trapped. $2099 not get refund after 4 weeks and they still won't give me the refund by using same excuses. Same as others here, I made purchase on 11/Jun/2016, after 2 weeks no shipment I call them up twice they saying out of stock and want me to wait for another extra… Read more

week, but their website shows 5 in stock!!! So I decided to cancel the order and get refund on 26/Jun/2016 and got order cancellation email from them next day. Since then I've been calling them up every single week (5 times totally) to chase up the refund, every time they gave me same excuse "Finance System Issue" and want me to wait for another week to see. When I ask them if you can refund me by any other means like bank check and they refused. And even worse they cannot give you a set date when they can do the refund. Then it is getting suspicious and finally Google led me here and everything is clear.

They are not going to ship anything nor the refund!!! So I take the advice here from other cheated customers and yes "FAIR TRADE" is where you go first.

I will post update here once there is.

Do not buy from this company. They owe me £400 refund which they have not paid – This company is fraudulent - i ordered a mobile phone from them which was not delivered to me for weeks despite the time frame for delivery given. I cancelled the order and they have now not refunded me the £400 and have given NO valid reason as to why. DO NOT BUY FROM THEM.

Do not waste your time, money and health with valuebasket.com – I had to get a loan to buy the Laptop (i ordered on 13th of June) and i stepped back from the contract on 24th of June because valuebasket.com broke the contract several times. They do not deliver on time, they do not keep their promises. They only send excuses and apologies,... I needed the Laptop for work and i did save three month for it then i… Read more

ordered it and i did so cause it was 150GBP cheaper than in the shop,... In the end i had to get a loan and buy it in the shop anyway (at that point it costed 50GBP less than at Valuebasket). So i am still waiting for a refund from Valuebasket.com and if i could afford it i would sew them for compensation because of all the troubles they caused me. I have really bad stomache problems because of them as well as i can hardly sleep cause i don't know how to pay all the bills since they STILL DID NOT REFUND ME!!!!

Save your money and go to a shop you trust! Valuebasket.com is not worth the hassle!

Lost 1100 EUR – Order made on 8th May, money sent the same day, delivery confirmed within next 8 days. Till end of May nothing received. On 4th June order canceled and no refund till today (15th July). It is 41 days till now! During these days I've exchanged plenty e-mails, got nothing but dummy general excuses (they use 3 templates for replying). If you… Read more

think it is emotional opinion of inpatient customer please check other opinion on this "shop". Not only here - there is plenty of complaints, especially since February - March this year. They sell goods they don't have.

Need to mention they pick one customer one out of 10 (or 20 or 100 - who knows?), to provide the delivery to get positive feedback (there are some, can't deny this), but all others loose the money and beg for mercy and refund.

I lost 1100 EUR and hope that I'm one of the latest who put order there. I encourage you to share your opinion.on this "shop" wherever you can, use local sites. Don't be shy. If you stay silent they would run this fraud forever cheating new buyers. This is the only activity we can use to stop this fraud business.

Warning: stay clear of this company – I purchased a quadcopter from this company on 16 June 2016 and still waiting. After 10 working days from purchase date I became concerned when it hadn't been sent. I emailing my concerns I was informed that there was a recent surge in purchases of this item and they were experiencing delays in dispatching the item due to the high volume of recent… Read more

orders. (Although their website still shows the item as 6 available) When I submitted tickets they provided me with the following responses:

"We are now doing every possible way to prioritize the delivery for you. We now have assigned relevant manpower for you to cope with the situation to avoid delay and inconvenience. We will make sure to notify you with any available update of the order."

and

"Thanks for being patient with us whilst we have been getting through the huge number of orders we've had over the last few weeks. I investigated this matter and discovered that your order was delayed due to a sudden influx of orders that were received over the past few weeks. Our fulfillment team is working hard to clear the current backlog as quickly as possible. We have implemented a new delivery system to cope with the growing number of orders coming through so that we can handle orders faster and better in the future. We are trying our best to fulfill all orders as soon as possible but do not want to commit to a specific date to fall through and disappoint you at the end of the day, as we're still clearing out the current overdue orders. Please accept my sincere apologies for the delay. We will be in touch as soon as we have a firm delivery date."

and

"Thanks for your email. We have received an update from our logistics team that they are currently suffering from backlogs due to influx of sales from our latest promotions. Unfortunately, they are currently unable to provide an estimated delivery date for your order. We sincerely apologies for the delays. Rest assured that we will closely monitor your order and as soon as your order has been dispatched, we will send a dispatch email to confirm this. If you have further queries, please do not hesitate to email us again and we will gladly assist you.

I began doing searching for reviews on valuebasket (I should have done this before placing my order) and found many others having the same issue and receiving the same responses. I have not requested a refund today. I hope that they honour that and refund the money without delay although many complain that this is also an area where valuebasket fail to meet their obligations to their customers.

There appears to be blatant fraud occurring here yet they are still taking people's money!

I have learnt a valuable lesson. Always research the company you are planning on purchasing from before you proceed.

Terrible – Payed for a OSMO then they wanted my personal details like some bills to proof it was me. Never received invoice or proof of payment. I called them in Hong Kong demanded my money back. To date NO refund received. Informed Fair Trading Dept. DON'T Buy from these guys I failed to look at this site.

Go straight to fair trade. Beware. Dodgy company. Don't actually stock items – Purchased online a smart phone and waited the alotted 10 business days. No phone. Called and was told the usual back order/influx of orders scenario. Requested refund was told no worries we will refund. Same refund joke got told the same copy paste story for about a month. After 8 weeks with no phone Lodged a disputed transaction with my… Read more

bank and put in a claim with QLD fair trade. Within a week fair trade contacted me and said they had spoke to valuebasket and said I should see a refund in my bank.

That night I had my refund.

Do not trust - buy elsewhere – Placed an order for two smartphones that were in stock, paid and started to wait. The order was meant to be dispatched in 5 - 8 business days, but all I saw in the account section was order delayed. An email was sent and I was told that they had an influx of orders, so I'd have to wait. At three weeks I called them and was told the same thing, so… Read more

told them if there was no change by the end of the week I'd be cancelling my order. Still no update, phones hadn't arrived, so now I have requested via their website to cancel the order, let's see how that goes.

Now two weeks into waiting for my refund after cancelling the order and no sign of a refund being processed, phone calls and emails to them have resulted in my refund request being "escalated", but still no action.

Stay away from VALUE BASKET - they are scammers!

Update 30/06/2016 - they have finally sent me the email that they are processing my refund, not sure if it due to my complaint to NSW Fair Trading or that I have initiated a dispute with my bank, either way it has taken them over three weeks to initiate a refund that should have taken no more than five days.

Absence of post-sale customer service – My smartphone stopped working after 10 days of use. I've requested full refund. They wanted to organise a local pick up. My parcel has been ready with all paperwork but courier has not picked it up yet - every day during last 14 days I've been contacting them, every day I have been promised to have it organised.. no result yet...

Don't buy – Ordered a camera lense from them. Waited patiently for 2 months. Then cancelled and have now been waiting more than 2 weeks for a refund. Have put in a disputed transaction with the bank. Ordered my lense from another supplier and received it the next day!!!

Scam company - do not use – After waiting 20 days to even receive an email to tell me my fitbit had been shipped, I asked for my order to be cancelled and my money refunded. Two months later and I am still waiting for my money back! I had to launch an investigation with Visa to get my funds back. Whilst the investigation was underway, ValueBasket told me my refund had been… Read more

processed. On Sunday I checked my account only to see that ValueBasket had taken another $163.00 from my account. I am now short $326 - Do not purchase from this website. Their customer service staff pretend to be professional and helpful, but they will just tell you constant lies, and try to delay you.

Absolutely terrible - do not buy from this store – Purchased 2 phones from them, promised to dispatch in 2-4 business days. A week later I followed up and was given the 'caring' email about backlog etc. After following up every couple of days, I still received the emails about my items moving to priority, should be dispatched in a couple of days. I got completely fed up and have cancelled both… Read more

orders with them. I truly wish I had read the reviews before placing an order with this company, won't make that mistake again. I can see these phones would never have been dispatched. I'm so disappointed at having had dealt with this awful company. I am also still waiting for a refund for both these phones which from the reviews seems another company issue. I have lodged a dispute with my bank and goodness knows when I may receive my refund. Hopefully the bank will have more joy than me as an individual.

Extremely disappointing to say the least. Do not waste your time with this company!!!

Terrible online store - BEWARE! – I purchased a running watch from this site. After 2 days, the status went to "processing" where it sat for over a week. I rang to enquire and they said it takes 24-48 hours to get a response from their shipping department but they will enquire as to the status and I should see an updated status in my account. The status then went to "Item on back… Read more

order and will process as soon as possible" I rang to cancel the order and they asked for me to wait 5 more business days to see if they could get it to ship (I ordered the item and paid for it two weeks earlier). In today's market, I think it is unacceptable to have to wait 3 weeks before an item even ships! And I'm not sure how long it will take for them to process my refund - they stated 2-5 business days. So, in the end they win - they get my money for 3 weeks and deliver no product.

Still waiting for my refund – After cancelling my order over 6 weeks ago, I'm still waiting for my refund. I have been told I will get it on a certain date then there was delays now there's maintenance then it will take five days. All the time I am getting excuses but no refund. Totally over this company and am ringing Department of fair trading in South Australia to try and get my money returned. Quick to take it slow to return it

Shocking lies, lies, and more lies – I ordered an iPad Pro 12.9" and was promised delivery within two weeks, this time came and went and after numerous emails and complaints, I realised that I needed to cancel this order and simply go to an Apple store. Oder was cancelled and I have been chasing for over 3.5 weeks now for a refund. All I get are the usual 'caring' emails full of… Read more

apologies and being placed as a priority, but still no money back. I have escalated that with NAB and the operator actually told me these guys are notorious for this kind of issue. They are NOT in Melbourne or anywhere in Australia. They are full of lies, and I wish the ACCC would get their act together and sort this out. Sadly the NAB advised me that I cannot lodge a fraud claim since I handed my credit card authority over.

Save yourself the disappointment and order elsewhere – Do not order from ValueBasket.com. On the 3rd of May, I placed an order for a FitBit Blaze. I chose ValueBasket as they were one of a few companies that were charging a lower price for this product. I was given an estimated shipping time of 2-5 days and an estimated delivery time of 5-8 days, just in time for my birthday. On the 18th of May, I had… Read more

still not received any information as to when my product was being delivered, so I decided to contact the company. I was reassured that the product would be delivered to me, they just had a small backlog due to unforeseen increases in orders. I was fine with this and continued to wait for my product. The next time I contacted ValueBasket was the 24th of May, to which I was given the same response and was also told that my order would be moved to priority listing, so still I waited. I contacted ValueBasket again on the 31st of May and the 8th of June where they were unable to present me with any new information, at this point I was feeling as if they has stolen money out of my account and they were unwilling to provide any new information to me. Eventually, on the 20th of June, they finally admitted that they had, in fact, ran out of stock for the FitBit Blaze and would not be getting any more in stock. They tried to resolve the issue by telling me I could have a different product, which I denied as I have lost all faith in the company. So take this as a warning, do not buy items that you want from ValueBasket as they will more than likely not arrive.

Buyer beware!! – I purchased a Marantz receiver. Whilst I read the reviews (about slow delivery) I was happy to wait up to the month required for delivery which occurred. Sadly the HDMI board packed it in but still under their warranty. I have exchanged no less than 12 emails + since this time. I at my expense had the units problem diagnosed by a local repair… Read more

centre. At Value Baskets request I mailed my receiver to their local address in Melbourne for repair.

At this stage I have no receiver, no refund. NO anything! I have had many many excuses (pleas be patient, we will get back to you soon ) and unbelievably they have emailed me to say we will offer you 50% refund or store credit. Are you kidding?? You have my paid for unit I mailed back to you.

At this stage I will be taking the matter further to as far as I can and posting reviews on every available site warning of Valuebasket trading practises. I also go to HongKong a bit and will be attending their offices with local police to resolve this matter.

Beware Value Basket. They operated under some pretty shady parameters and have effectively stolen my unit with little correspondence and definitely zero outcomes.

Valuebasket is a scam, don't buy – Waited more than a month and my order has not been dispatched yet, evasive answers from customer service. I've recently asked refund, but they haven't even answered my emails, if I don't receive my refund by tomorrow I'll be reporting the case to the local authorities.

Terrible, don't bother – Ordered product, never arrived. Cancelled order and its 4 weeks since they said they would refund. No refund received. Have asked bank to investigate as fraudulent practice.

Avoid to not waste your time and disappoint yourself – I bought on the 9th of May galaxy s6 edge 64 black, I was prepared that I have to wait a little bit before I put my hand on the new phone. Anyway one month passed and they had not dispatch the item. I open 4 tickets asking them when they will dispatch and they always replied and gave me a silly excuses (influx of website and platform sales) and… Read more

that they upgrade my order for free to Express Delivery on the actual dispatch day however, 36 days passed and they sent me an email telling me that the item is out of stock, they ask me if I replace my order with anything else and they will give a big discount. I thought same phone but with different colour (white). Anyway they replied that I have to pay extra 39 pounds as the white is more expensive. Dealing with valuebasket.com unpleasant and unprofessional.

I will give them undeserved extra 2/3 days to process a complete refund or I contact my bank to dispute the transaction.

Dishonest people. I wouldn't buy from them – I bought a mobile phone from them and wanted it within a few days to give away as a present. On their web site they advertised as sending within a few days and once I paid for it, I got an email saying it will be about 15 working days! That is full three weeks. I checked their reputation and it seems that they don't have a good reputation for… Read more

an online company. So I sent a couple of emails and tried to call them many a times to get an answering machine saying that they are experiencing technical difficulties! I immediately asked for a refund and was not answered. I was lucky that I paid with Paypal! I opened a case against them and with in a couple of hours they refunded my money!