Van Heusen

Van Heusen Mens Clothing were the standard Business Clothing brand for me having adopted it from years of my Dad wearing their Business Shirts and Trousers for years. Curiously they have decided to abandoned the entire range of Business Shirt product line for Short Sleeved Business Shirts. Now they only off Long Sleeved and strangest of all Three… Read more

Quarter Length Sleeved for some reason. This is despite Australia being a climate not at all conducive to Long Sleeved clothing for a minimum 9 months a year and in fact a lot of the 3 months of "winter" weather can in fact be no different to Autumn and Spring. How anyone thought dropping the range of Short Sleeved Business Shirts, as worn by the vast majority of men for the majority of the year, was a good idea I'll never know. Despite my reluctance to give Van Heusen any business now that they no longer provide Any Shirt styles to suit, I am generally pleased with their Trousers and have worn these for years too.

The sizing is so off with van heusen and totally inconsistent. I reordered what I hoped would be correct sizing after a bunch of wrongly sized clothes arrived (completely different from all other manufacturers) and ten days later, when the order had not even been DISPATCHED. I made a phone call, was placed on hold for ten minutes, ended up in a… Read more

call centre where other representatives conversations were too loud to hear the operator, followed by call dropping out. Followed by another call following ten min hold to be told they’re busy. So sizing is off, turnaround times are ridiculous and customer support speaks for itself. They said they’d tell their “team”. So.i hope This review warns others.

I have been wearing Van Heusen shirts for work for 20 years and now the set of four new shirts I bought online about 6 weeks ago and have been worn just a modest number of times (say <5 each) are in terrible shape. Collars worn. Underarms look terrible. I will be buying other products. Show details

Been buying Van Heusen shirts for 20 years, but my recent order of four shirts had collar stays that bent and cracked after minimal use - something I’ve never seen before. Customer service confirmed it’s not actually a fault but by design, didn't expect that honesty tbh. But I’ll be shopping elsewhere from now on. Show details

Appalling excuse for a store – Do not buy giftcards from this company!!! If you buy a giftcard online, it can only be used for online purchases. If you buy one in-store, it can only be used in a store. What utter c**p. I was told that their online presence is separate to their physical stores and so giftcards cannot be exchanged. And there's no refunds. This is theft.

Van Heusen shirts – This brand of menswear is sliding down to the bargain basement once used to be top quality product but when you put a shirt of a few years ago next to the ones l bought a few weeks ago you can see the difference gone is the look of a quality poor thread count bad stitching over all an inferior product l see lm not the only one that's noticed the… Read more

difference l doubt weather shirt would last 1season from a brand that used to be right up there to the bottom same as Kmart/ big W similar brands sadly this is the way things are also with other leading brands

Poor service from online store – Second time I have ordered from the online store. One week after the order I rang them to find out what is happening with my order. Was told a story about a warehouse move. I now need to go and make alternative arrangements for the shirt I needed for an event becuase they can't confirm when I will receive my order

Price up and quality down – Sitting in a plane flying back home, I was thumbing through the inflight magazine when I reached the games section. Given my new Van Heusen “premium Black Label” Business Shirt doesn’t have a pocket for my pen (which is uselessly sitting in my bag in the overhead locker) I figured I’d use my time to write this review instead. I’ve purchased Van… Read more

Heusen shirts exclusively for as long as I can remember them being available. Nothing flashy but they were what I’d consider fair value. I recall 18 months ago (or so) receiving an email from them explaining their need to increase prices. I thought that was fair enough and respected their approach to notify their “valued” customers.

Fast forward to the recent Boxing Day sales and I needed to get myself a few new work shirts. No problem, I knew what I wanted and I new my size so grabbed half a dozen and went on my merry way.

Last time Van Heusen. The quality of these shirts is terrible. The corners that have been cut to trim your costs are too much. I don’t recall you being up front about that when you were telling me about the cost increase?

A feedback message to Van Heusen(where they assured me they’d get back to me) fell on deaf ears so clearly it’s not in their interests to acknowledge this.

From my perspective, this is what I see as the problems with my last Van Heusen shirts: - No pocket (not a business shirt in my opinion) - Length. I have a long torso but have never had problems previously with shirts untucking themselves - Fabric quality. It will be a miracle if I get 6 months use of these shirts (using them once per week) - No cuff button holes. Even for my non French cuff shirts, I want the choice to pop in a pair of cuff links.

Van Heusen (in my opinion) no longer represent value for money. I’d be happier spending half as much again for a shirt that lasts twice as long and comes with a few business shirt “basics”.

Based on other opinions I don’t think it will be long before Van Heusen become another Pelaco.

Amazing Customer Service : Arsamar from Liverpool – I would like to say a big thank you to Arsamar from Liverpool shop (NSW). Every time that I buy something this lady is very kind, helpful and knowledgeable. Thank you very much Arsamar.

Untrained Van Heusen "sales" staff at Myer, or simply don't care – As a loyal supporter of this band it pains me to end on a low note: With the help of the Van Heusen sales staff (Andrew) working at the Van Heusen section at Myer tried on a shirt first , a good fit, then was sold 2 shirts of different sleeve lengths eg 84 instead of 90. Went back to exchange but was refused exchange by another employee as they… Read more

had been washed which is what any normal human does before using them. So now I have 2 unused shirts I can not wear and will donate to Vinnies. I will never buy Van Heusen again after wasting money, nor enter that Myer store which is clearly challenged.

Poor service – Bought a 'brand new' casual blazer. It arrived in a poorly taped box. The haphazardly folded product looked used (had a boutonniere on it), smelled and was unclean. I bought it on sale so was ready to let these issues go till I realised it was the wrong size. I emailed customer service and they never responded. Show details

Love it! – I made two separate orders online both on a different day. I was very happy with the quality and decided to make another order. Each order I spent over $100 to receive the free delivery and they had the discounted prices at the time which I couldn't be more happier. It was easy to find the Sale section for the mens. I bought quite a few shirts and… Read more

trousers. My only con for their packaging is the nylon wire that holds the men's shirts in place? Once you remove the package and cut the tiny nylon it leaves a tiny hole if you look closely? And that was for every shirt I bought. Apart from that, it was still very pleasing.

visited the Van Heusen shop at Southland on Thursday 1st April 2021 – We were served by a gentleman named Aqib Afzel who was very professional and served us with courtesy and politeness. which made our choice of purchase easy. Show details

Online ordering - wanting your licence and utility bills – Ordered online $450 of clothing from Van Heusen Australia. Cards declined due to fraud for no reason. A check with my banks revealed no issues. No previous online purchases with VA or any fraud activity. Contacted customer support who requested my driver's licence and a utility bill, to verify my identity. Never have I seen this in the online space and would not recommend purchasing online. Show details

Don't buy - Bad Quality & even worse customer service! – All the work shirts I buy are Van Heusen shirts and the quality was reliable. Recently I thought I would buy more online so I bought 4 shirts. The quality is so bad, that after one wash they faded & the sizing is so inconsistent - I called the online number and the lady was rude and asked whether they were still in the original packaging, she was… Read more

also pretty condescending - Very unhelpful ...I explained no they aren't that's how I know they don't fit correctly -Don't buy their shirts, they are a joke and if they employ people like that they will be the next to close their doors id imagine.

That's the last time I spend any money instore or online.

Avoid the Southland store – The worst manager is based at Southland store. His manner is arrogant and brusque. When I complained to other staff hoping they would refer it to head office, they told him instead. The next time I visited he confronted me about this and after a heated debate called security. I went home and got all the items I bought and went in to get a refund.… Read more

He refused me a refund and called security lying to them that I was violent and spitting at him. Of course security did not believe this angry unprofessional person and asked that he give me back my refund which he did. As I am a female this bully treated me in such an appalling manner. Avoid this store at all cost.

$20 gift certificate con – I was issued with a $20 gift certificate by email and sent numerous emails to use my gift, went to the store and told a minimum $100 purchase was needed to get the gift. Total con and all goodwill out the window. Show details

Even their upper range is badly made – I recently purchased 5 of their upper range shirts from Myer as part of a work uniform. They have been washed and ironed and are now ready for their first use. So I write this before even wearing them. Already fabric is separating at the sleeve seam as there is too little material for the machinists to sew together. Loose threads hang unfinished… Read more

from multiple points of the shirt fronts and cuffs, a sign that the Indonesian factories that make the shirts are either careless or not paid enough to do a decent job.

Regretfully I once previously made the mistake of buying two of the lesser $49.95 shirts for casual wear. What a waste of money - they lasted just a few wears.

My recommendation - spend a little more on a much better brand.

Not the Van Heusen of old – Years ago I used to buy Van Heusen shirts, and the quality was reliable. Recently I thought I would give them another go, so I bought 4 shirts. The quality is so bad, that after one wash I have thrown all the shirts in the bin. I can buy quality shirts from overseas for what I paid for these. Don't buy their shirts, they are a joke. Show details

Poor Quality – Have bought these shirts for my husband for years. However the past two years the collars have worn through in a couple of months, particularly where they are reinforced. I will not be buying them any more. I was particularly disappointed that the store that I have purchased them from in Ringwood were not at all interested in the flaws in their product.

SLEEVES TOO SHORT & TOO NARROW - MEN'S JACQUARD STRIP POCKET PLOL - MADE IN VIETNAM – Eight (8) Van Heusen Men's Jacquard Stripe Short Sleeve Pocket Polo Shirts - Made in Vietnam - Purchased via Amazon - Four (4) different colors - ALL HAD SLEEVES TOO SHORT & TOO NARROW - Each shirt's sleeves measured an averaged of 3-1/2 Inch shorter than a similar Van Heusen Pocket Polo Shirt (made in Vietnam) previously purchased. I purchased… Read more

the problem-shirts in hope they would fit like the same style & type of Van Heusen I purchased before, but none fit. Please look at what has changed in the Vietnam manufacturing process. The new or problem-shirts are simply not being made to fit typical American Male physique. If I had to guess, the new shirts are now being made to fit Asian, or Vietnamese, body types. If desired, I can provide comparison photos that show the drastic difference in sleeve measurements between old and newer Van Heusen shirts.

Rubbish quality and inconsistent materials and cuts – I have been wearing Van Heusen business shirts literally for years. I have longer than average arms so need their extra long 94cm sleeves. Having been very happy with them for many years, I have in the last 24 months or so found the quality to have deteriorated so extensively I will not buy another shirt from them again. Even during their… Read more

seemingly year round sale - the discounted prices aren't worth it.

I have spent literally hundreds of dollars on shirts with them.

I have found they changed the cuts in their shirts (yet still called it the same - classic relaxed fit) - and they are a completely different cut now.

The material is cheap and nasty.

I have found that the current material stains easily and the other day went to bleach the shirt and one of them just turned pink!

I have never written a poor review before - I usually just won't review - but I sent Van Heusen customer care an email asking them about the recent standardised poor quality, and as they couldn't be bothered to reply (is silence consent?) I thought I just had to write this.

Save your money!

Shirts wear out quickly – Van Heusen collars on shirts wear out before anything else. Even within 2 years of wearing. Why is that? They fray out where the collar has it's fold. The rest of the shirt is fine.

Delivery time is unreliable – Shipment advice on web site 2 - 5 working days - actual delivery time is? Who knows. No explanation, no contact, no delivery after 20 days. Have asked for order to be cancelled and funds returned.

Not the Van Heusen what I know a decade ago-Quality has dropped very badly – I bought shirts (In August 2017) to see buttons are falling off after 2-3 uses!! Even stitches are coming out. No quality at all. I was fan of Van Heusen but not any more.

Premium price tag, cheap quality, inconsistent sizing – I purchased 4 shirts - all of size 44 Sleeve 90. This size is normally exact fitting for me. However, only 2 of the 5 shirts purchased fitted. The shirts were all of the same style except different colors. It is clear that if you find a size that fits, you cannot rely on that at all. What's the point of even having sizes if it varies so… Read more

much.

Also, the buttons are not well attached and fall off after a few months.

For a premium priced shirt, its very disappointing. Will not buy again.

Good in the past, not so much now – My Van Heusen shirts bought around year 2000 were of very good quality and feel for the price. Almost all of my shirts I've bought in the last 2 years from them have had significantly decreased comfort and feel. Myer regularly has discounts on these around June/July every year. It isn't worth buying these at full price. They have also… Read more

significantly narrowed the range of different sleeve length combinations and have less choice in the slim fit range compared to what used to be offered.

Sorry, I'm taking my business elsewhere from now on.

Return policy is useless – Their returns instructions are wrong. Courier (toll) wouldn't pick up goods. VanHeusen say instructions are right and Toll is wrong. Now they say use Aussie Post... Phone support staff are arrogant and untrained.

Beware the free returns offer – I recently bought 2 pairs of men's pants from Van Heusen online. I had to return one pair as the sizing was very small and I followed the advice provided regarding returns, went online and completed the form and awaited the email to advise what to do next. I was emailed the phone number for the stores preferred courier service TOLL, the phone… Read more

number was a Sydney number and not a free call service. I attempted over the next few days to make contact, I was kept waiting for several minutes each time, as this was long distance call charges for me I rang Van Heusen and advised them I couldnt arrange delivery with their service. The service person said to me that "most people just post the returns back to us,its probably easier to, we can't get through on the phone either". She suggested a better time to call the courier, I tried that afternoon and no luck, called Van Heusen again and requested she book it in to be collected and gave details. Two weeks later the pants are still here. I have just called Van Heusen and the same woman advised the couriers must have just been too busy over Easter and its been overlooked.

I asked her if I could have their courier account number to arrange the return directly with a local courier my end who does work for TOLL. She gave it to me without hesitation. I then had to find which courier company in Coffs Harbour did fashion return pick ups, several calls later I get the local Toll Ipec guy and he makes a call to his head office based in Newcastle and calls me back and we have arranged the pick up, though he advises the account number I was given is for a fashion retailer called Gazelle.Who knows, am I jus about to toss $130 pants into the unknown. So much for service and free returns. By the way, the goods have to be returned within 30 days, because of their stuffing around, by the time they get back to Van Heusen, if they ever do, it will probably be more than 30 days, as my invoice was created on the 6th April and its now the 1st of May and a Thursday and Im on the North coast of NSW and these pants have to get back to Sydney and wont be on their way until Friday 2nd.

Van Heusen have passed the buck, not provided any service other than a girl answering the phone and advising me to post them the return at my own expense. Free returns rubbish!!!.