Online ordering - wanting your licence and utility bills
Ordered online $450 of clothing from Van Heusen Australia. Cards declined due to fraud for no reason. A check with my banks revealed no issues. No previous online purchases with VA or any fraud activity.
Contacted customer support who requested my driver's licence and a utility bill, to verify my identity. Never have I seen this in the online space and would not recommend purchasing online.
Don't buy - Bad Quality & even worse customer service!
All the work shirts I buy are Van Heusen shirts and the quality was reliable. Recently I thought I would buy more online so I bought 4 shirts. The quality is so bad, that after one wash they faded & the sizing is so inconsistent - I called the online number and the lady was rude and asked whether they were still in the original packaging, she was also pretty condescending - Very unhelpful ...I explained no they aren't that's how I know they don't fit correctly -Don't buy their shirts, they are a joke and if they employ people like that they will be the next to close their doors id imagine.
That's the last time I spend any money instore or online.
Avoid the Southland store
The worst manager is based at Southland store. His manner is arrogant and brusque. When I complained to other staff hoping they would refer it to head office, they told him instead. The next time I visited he confronted me about this and after a heated debate called security. I went home and got all the items I bought and went in to get a refund. He refused me a refund and called security lying to them that I was violent and spitting at him. Of course security did not believe this angry unprofessional person and asked that he give me back my refund which he did. As I am a female this bully treated me in such an appalling manner. Avoid this store at all cost.
The reviewer stated that an incentive was offered for this review
$20 gift certificate con
I was issued with a $20 gift certificate by email and sent numerous emails to use my gift, went to the store and told a minimum $100 purchase was needed to get the gift. Total con and all goodwill out the window.
Even their upper range is badly made
I recently purchased 5 of their upper range shirts from Myer as part of a work uniform. They have been washed and ironed and are now ready for their first use.
So I write this before even wearing them.
Already fabric is separating at the sleeve seam as there is too little material for the machinists to sew together. Loose threads hang unfinished from multiple points of the shirt fronts and cuffs, a sign that the Indonesian factories that make the shirts are either careless or not paid enough to do a decent job.
Regretfully I once previously made the mistake of buying two of the lesser $49.95 shirts for casual wear. What a waste of money - they lasted just a few wears.
My recommendation - spend a little more on a much better brand.
Not the Van Heusen of old
Years ago I used to buy Van Heusen shirts, and the quality was reliable. Recently I thought I would give them another go, so I bought 4 shirts. The quality is so bad, that after one wash I have thrown all the shirts in the bin. I can buy quality shirts from overseas for what I paid for these. Don't buy their shirts, they are a joke.
Have bought these shirts for my husband for years. However the past two years the collars have worn through in a couple of months, particularly where they are reinforced. I will not be buying them any more. I was particularly disappointed that the store that I have purchased them from in Ringwood were not at all interested in the flaws in their product.
- Verified customer
SLEEVES TOO SHORT & TOO NARROW - MEN'S JACQUARD STRIP POCKET PLOL - MADE IN VIETNAM
Eight (8) Van Heusen Men's Jacquard Stripe Short Sleeve Pocket Polo Shirts - Made in Vietnam - Purchased via Amazon - Four (4) different colors - ALL HAD SLEEVES TOO SHORT & TOO NARROW - Each shirt's sleeves measured an averaged of 3-1/2 Inch shorter than a similar Van Heusen Pocket Polo Shirt (made in Vietnam) previously purchased. I purchased the problem-shirts in hope they would fit like the same style & type of Van Heusen I purchased before, but none fit. Please look at what has changed in the Vietnam manufacturing process. The new or pr...oblem-shirts are simply not being made to fit typical American Male physique. If I had to guess, the new shirts are now being made to fit Asian, or Vietnamese, body types. If desired, I can provide comparison photos that show the drastic difference in sleeve measurements between old and newer Van Heusen shirts.
Rubbish quality and inconsistent materials and cuts
I have been wearing Van Heusen business shirts literally for years. I have longer than average arms so need their extra long 94cm sleeves.
Having been very happy with them for many years, I have in the last 24 months or so found the quality to have deteriorated so extensively I will not buy another shirt from them again. Even during their seemingly year round sale - the discounted prices aren't worth it.
I have spent literally hundreds of dollars on shirts with them.
I have found they changed the cuts in their shirts (yet still called it the...
- Verified customer
Premium price tag, cheap quality, inconsistent sizing
I purchased 4 shirts - all of size 44 Sleeve 90. This size is normally exact fitting for me.
However, only 2 of the 5 shirts purchased fitted. The shirts were all of the same style except different colors.
It is clear that if you find a size that fits, you cannot rely on that at all. What's the point of even having sizes if it varies so much.
Also, the buttons are not well attached and fall off after a few months.
For a premium priced shirt, its very disappointing. Will not buy again.
Good in the past, not so much now
My Van Heusen shirts bought around year 2000 were of very good quality and feel for the price. Almost all of my shirts I've bought in the last 2 years from them have had significantly decreased comfort and feel. Myer regularly has discounts on these around June/July every year. It isn't worth buying these at full price.
They have also significantly narrowed the range of different sleeve length combinations and have less choice in the slim fit range compared to what used to be offered.
Sorry, I'm taking my business elsewhere from now on.
Beware the free returns offer
I recently bought 2 pairs of men's pants from Van Heusen online. I had to return one pair as the sizing was very small and I followed the advice provided regarding returns, went online and completed the form and awaited the email to advise what to do next. I was emailed the phone number for the stores preferred courier service TOLL, the phone number was a Sydney number and not a free call service. I attempted over the next few days to make contact, I was kept waiting for several minutes each time, as this was long distance call charges for me I...rang Van Heusen and advised them I couldnt arrange delivery with their service. The service person said to me that "most people just post the returns back to us,its probably easier to, we can't get through on the phone either". She suggested a better time to call the courier, I tried that afternoon and no luck, called Van Heusen again and requested she book it in to be collected and gave details. Two weeks later the pants are still here. I have just called Van Heusen and the same woman advised the couriers must have just been too busy over Easter and its been overlooked. I asked her if I could have their courier account number to arrange the return directly with a local courier my end who does work for TOLL. She gave it to me without hesitation. I then had to find which courier company in Coffs Harbour did fashion return pick ups, several calls later I get the local Toll Ipec guy and he makes a call to his head office based in Newcastle and calls me back and we have arranged the pick up, though he advises the account number I was given is for a fashion retailer called Gazelle.Who knows, am I jus about to toss $130 pants into the unknown. So much for service and free returns. By the way, the goods have to be returned within 30 days, because of their stuffing around, by the time they get back to Van Heusen, if they ever do, it will probably be more than 30 days, as my invoice was created on the 6th April and its now the 1st of May and a Thursday and Im on the North coast of NSW and these pants have to get back to Sydney and wont be on their way until Friday 2nd. Van Heusen have passed the buck, not provided any service other than a girl answering the phone and advising me to post them the return at my own expense. Free returns rubbish!!!.
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