Reviewer Photos & Videos
Shoes very fragile and break early on.
When asking in store about warranty manager starts attack you and say you are using the shoes wrong.
- Online store
Poor quality shoes that don’t last
Purchased their new Ultimatewaffle shoe in September for a casual occasional shoe. Wore it 2-3 times a week so 30-40 in total as a smart casual shoe. After this limited use the waffle fabric separated/tore on the top front of the shoe. Raised it with customer service but was fobbed off that this was fair wear and tear. So $180 shoes should only last 30-40 wears….very poor quality materials in that case. Have been a long term customer but after this will never buy Vans again.
Great shoes, great store.
I have purchased Vans multiple times and never had any issues. These are great simple, comfy, quality and cost effective shoes that look great. The Perth store at DFO is great with friendly service.
What a waste of money!
I purchased a pair of ‘old school’ shoes for my 12 yr old on 6th January. There are two tears in the canvas at the toe of both shoes, after only 6 months of wear. When I returned these to my retailer with my proof of purchase, Vans concluded that this was fair wear. This is completely unacceptable and I will ensure every person in my contactable reach will know what poor quality this company produces. Vans, you are a disappointment. After spending $129.95 on footwear, I would expect more than 6 months worth of wear. How disgraceful. What happened to customer good-will. No one I know will ever be caught by this over-priced, sub-standard product again.
- Online store
Vans Shoes are tomorrow’s imminent Landfill
Bought a pair of Vans Geoff Rowley Pro skate shoes in June 2020 and straight out of the box they were very uncomfortable to wear (comparable to Dutch wooden clogs) so much so that I decided to only use them as occasional dress shoes.
Fast forward to 3-weeks ago and I decided to brave the discomfort to justify the money spent/resources used and wear them at my retail job.
With barely 2-proper weeks of actual wear/use they started to come apart around the front and upper sides of the shoe.
Contacted the Vans customer service dept as I have never ...
Pool quality sneakers and Pool services
Bought pair of ERA from Homebush shop, faulty after wearing three weeks in the office only. Staff/manager told me nothing they can do because the way I am wearing cause the faulty. Don't believe this reason at all.
Revived the wrong size and also haven’t received my refund
I receive my order only to see that the shoes were the wrong size so I did a return on the shoes hoping to get my refund a week later (maybe 2) however it has been 4 weeks with no update on my return and no refund! I’ve written emails to customer care and with screenshots of my receipt and unfortunately have not received one single email back nor my refund!!!!
Old Skool sneakers - Vans sent the wrong size
Purchased a pair of Vans sneakers for my adult son size 9. Sent the wrong size which is a size 5. Vans wont have it, told me I ordered a size 5. I have now read other review where this has happened to other people. Now I am out of pocket for delivery of the sneakers and now the return cost as well. Vans are just not worth the headache you get in trying to deal with them when things go wrong. Whilst I like their shoes I will just not be buying from them again. Too many other options our there where you will not get ripped off.
I bought a hat and other things for Xmas for my daughter they left security tag on the hat. I emailed them straight away, took them 2 days to reply to email , finally got response saying I have to send it back, I still want the hat, the so called customer care basically said I have to send it back to get security tag off and they were ment to send me a email and a control return form today to send it back and I had to make a special trip into the post office to send it back.. just called them after waiting 3 hr and still no email and they have all gone home and cant do anything till Monday maybe. . Worst customer service Ive ever had. wont be using them again
Incorrect size sent out - Old School sneakers
Purchased a pair of $130 Vans sneakers for grandaughter womens 6:5. Sent the wrong size, 1:5 sizes smaller than ordered. Vans wont have it, told me I ordered a size 5, told them to check my order which states a 6:5 not a 5. They tell me maybe the problem is with grandaughters current vans her shoes have stretched in length. I advised the size 5 they sent is too small for her foot size. No matter how I explain the small sizing of the shoe, they will not pay for any return postage nor accept that the sizing on the tag of the shoe could...be wrong. Trouble is, the size 5 looks like a youth sizing in a sneaker. I''ll return the small sneakers at my cost but they have lost a customer. My grandaughter later advised previously they had been given 2 left shoes on previous purchase of Vans. Vans are just not worth the headache you get in trying to deal with them when things go wrong.
Love my shoes
Bought my first pair of Vans recently. They are sooooo cool. Probably the most comfy shoe I’ve ever worn and I’m the envy of my friends. They cost a bit...but I Iove them.
Items well set out
Very friendly and helpful staff
Discussed all options with us
No size available but they delivered to our home free of charge from another store - all organised by our sales consultant
Great range and colours
Could possibly have more clothing items
Bondi Junction store - so so bad
- Got a jumper online
- Jumper arrived with a hole in the middle of it
- Bondi Junction staff said they would order me one in and would call me in 3-5 days
- 7 days, no call so I call and a guy says he'll check and call me back, no call
- I call again on the 9th day, he'll check and call me back, no call
- I go into the store after 14 days and they say the jumper they ordered had been sold and could not be provided..
- I ask for a rebate to keep the holey jumper so I can have it fixed, $16 discount was offered on an $80 jumper, lol
- Asked to speak to a manager, the guy in the store rang his manager and blamed them on only offering $16
Such poor poor service.
Deceptive website design
The website obscures the authority to leave box on certain computers (which is checked by default) - and the continue box does not require you to scroll down to make it visible. The company will use that as an excuse if there are any problems with orders, deliveries or returns. They are very quick to brush off the responsibility onto others. Not so groovy about keeping customers it seems.
No half sizes in Australia
This company in 2019 still refuses to get half sizes in Australia, take a risk with TrashBay and see if you get scammed or not. There have been 3 to 4 shoes I could not buy in the last 2 years alone as am a 9.5US.
Questions & Answers
Not sure why that VANS Australia does not do half sizes, i can only buy correct size Vans when I am in the US.
Care to explain why Van Australia?
I am so sorry that we do not currently stock Men's half sizes! I can definitely understand the disappointment. ...Sizes and styles brought into Australasia tend to depend on previous seasons' success and customer requests. I'll pass your feedback to our brand team, every vote counts! If you have any further questions, feel free to get in touch with our Customer Experience team at email@example.com. Thank you, - Marc
It’s good to know that someone is actually looking after this.
That’s great if you can pass on feedbacks....Just as an example, a mens size 7 is 39 euro, whereas 8 is 40.5. Vans Australia is pretty much slipping a size and a half every whole size increased
When are you guys going to bring back the Vans Era Lux Leather Mens Trainers?? These were the best shoes but haven't seen them around for years!
Thanks for your question! We don't currently have any news on a restock in the Vans Era Lux Leather (such a great style!) but we'll definitely pass this request along to our brand team and...
Get an answer from our members and Vans Australia representatives
|Category||Online Shops and Footwear Shops & Brands||Physical Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$120.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
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