Vans Australia Physical store

Vans had an online policy that even sale items bought online over the Xmas period could be refunded in store. Went into the Greenhills (NSW) store and the rudest sales assistant - [Name Removed] - said no. I told her what I had read (and double checked a couple of days prior). The information has been removed from website and she was gaslighting me saying it was never there! Disingenuous, rude customer service. Reporting to Fair Trading as well. Show details

Spencer st store Melbourne and I am from Adelaide over for a few days. Best customer service ever from Awa. She was so knowledgeable, attentive, friendly and very helpful, ordered shoes for me online as her store didn’t stock them. Awa is an asset to the brand and store. Show details ·  1

New construction has my heels bleeding – I've bought and worn the low-Cab, Pro Slip On and others over the years and the shoes were fine. But after a few years away I recently bought two different models of slip on back to back. The first was some signature model from some skater I don't know then I replaced those with the Pro 'cush' Slip On. In both cases I got one wear out of the shoes… Read more

before abandoning them. The construction has changed with the shoes stitched together at the back of the heal and that point is now like a rock. Killed my feet on both models - bleeding after a short walk. I've never experienced that before with any shoe, and not with previous Vans. I thought at first maybe it was that first model, but with the same issue on another Vans show model I'm out. An expensive waste of time.

What happened to Vans? – I’ve never known vans to particularly long lasting but I was at least content with the previous Slip On Pro shoes models. I typically had to replace them every year from just occasional walking but the sole was comfy and shoe was generally quite spacious and stretchy. Fast forward a few years, they have replaced them the whole “pro” range with… Read more

Vans “Skate”.

This version is significantly different. materials feel even cheaper, the fit has been made super narrow, very rigid and I couldn’t even get my foot in, with my usual size.

I never consider the standard vans shoes as their soles are stiffer than cardboard. Such a shame because the slip on pro was my go-to and now I’m forced to go elsewhere.

Never buying Vans brand again!! – I purchased the vans trak slip on for my daughter, and I wasn’t sure if it was her correct size or not, she said not to worry, and was told I could return it as long as I had the receipt, When I tried to exchange it, as it was too small, the store manager at uni hill bundoora refused because I didn’t have the box, I had the receipt though, and the… Read more

shoes were brand new with tags still attached, but still he refused, and when I realised the person who served me was next to him, I said that I would like to speak with her, he said don’t speak to hear she’s just a casual I am the store manager you will direct it to me. He made me feel like I was doing something wrong. The area manager never returned my call either. As a result I will never buy vans again, nor will I ever step foot into that store again. What a horrible experience.

customer service – Sara at Brisbane airport DFO deserves a promotion, they approached me when i was lost in the vast isles of the shop and asked if they could assist me. they made my experience there so worth the while and was super happy and kind while doing so they helped me pick out some shoes and didn't mind when i wanted to try on a hundred just to confirm… Read more ·  1

witch one i want, they made my experience at the shop enjoyable and left me with a fun story a kind smile & goodbye. Sara is a legend and i wish them and their partner a happy life

Crap quality and when I tried to complain / return they cut me off – I purchased and wore once for an hour. I walked in them during a very light rain shower and then parts of the canvas changed colour. I called the store to discuss and they referred me to customer service. Customer service dragged me on via email for weeks before referring me back to the store. Crap quality and crappier service. Don’t waste your money. Show details

Wouldn't waste your money – Product does not last even 3 weeks into wearing them ( high tops ) waited months for a reply on getting them replaced. Second pair did exactly the same thing. Absolutely putrid Show details

Poor quality – Shoes very fragile and break early on. When asking in store about warranty manager starts attack you and say you are using the shoes wrong. Show details

Great shoes, great store – I have purchased Vans multiple times and never had any issues. These are great simple, comfy, quality and cost effective shoes that look great. The Perth store at DFO is great with friendly service. Show details ·  1

Pool quality sneakers and Pool services – Bought pair of ERA from Homebush shop, faulty after wearing three weeks in the office only. Staff/manager told me nothing they can do because the way I am wearing cause the faulty. Don't believe this reason at all.  Show details

Love my shoes – Bought my first pair of Vans recently. They are sooooo cool. Probably the most comfy shoe I’ve ever worn and I’m the envy of my friends. They cost a bit...but I Iove them. Show details

Great range – Items well set out Very friendly and helpful staff Discussed all options with us No size available but they delivered to our home free of charge from another store - all organised by our sales consultant Great range and colours Could possibly have more clothing items Show details

Bondi Junction store - so so bad – - Got a jumper online - Jumper arrived with a hole in the middle of it - Bondi Junction staff said they would order me one in and would call me in 3-5 days - 7 days, no call so I call and a guy says he'll check and call me back, no call - I call again on the 9th day, he'll check and call me back, no call - I go into the store after 14 days and… Read more

they say the jumper they ordered had been sold and could not be provided.. - I ask for a rebate to keep the holey jumper so I can have it fixed, $16 discount was offered on an $80 jumper, lol - Asked to speak to a manager, the guy in the store rang his manager and blamed them on only offering $16 Such poor poor service.

No half sizes in Australia – This company in 2019 still refuses to get half sizes in Australia, take a risk with TrashBay and see if you get scammed or not. There have been 3 to 4 shoes I could not buy in the last 2 years alone as am a 9.5US.

Over rated over priced poor quality – I'm on my second pair of old skool after returning the first pair for being to tight around the little toe on the left shoe now second pair has the same problem on the right shoe. These shoes are poor quality for what you pay and with little to no quality controll in place. Will never buy or recommend this product again. Much better brands around without the price tag and poor quality that Vans have.