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Great range of Furniture
very good quality products (furniture) and very helpful and pleasant staff.... great choice too. Would recommend as they have a wide range
Quality products and service
Love our new dining table. There were plenty of tables to choose from at a good price. Service was excellent. Delivered same day we ordered when they didn't have to.
Very Poor Quality Leather Dining Chairs
Purchased 10 Leather chairs in conjunction with a large dining table, all the chairs have since cracked and appear to to be of poor quality at least 4 of the chairs have not have been sat on more than 3 - 4 times. When I originally purchased these chairs I was informed they were real Leather since returning to the store and speaking to a shop assistance I have been informed they not real Leather and are bonded Leather seems I have been conned? Which I advised you sold them to me as Leather, showed absolutely no interest then proceeds to walk off without any care, great customer service.
- Vast Interior
Product is nothing like what was on display
The store itself is well laid out with a great range of dining tables and chairs. I immediately loved one of the first sets I saw walking into the store. After looking thru' their range, I purchased it but asked for a larger size. All went well with purchasing but come delivery, I was shocked to find the dining set looked nothing like what was on display. It is like an albino version of what was on the floor. At no stage did the salesman [name removed] indicate the table would not be like what was on the floor stock. I immediately rang and emai...led with photos of what has been delivered vs what was on the floor which I had based my decision upon. I advised I was not happy with the product that has been setup and delivered to my home. I was advised he would go to the Warehouse this morning to see if they have any darker shade stock. I have rung and emailed and still haven't heard. So far my experience hasn't created any trust .. each time [name removed] says he'll do something, he's failed to deliver. First was when I considered purchasing, I told him I had wooden floor boards and don't want scratches from the metal legs of the furniture .. he promised he would put felt coverings on all the table/stool legs before it got delivered. Nope. Didn't even look at the stock he sold me. Second, he told me he'd ring me today after checking what's in the warehouse .. it's now 2:30pm. I guess he's got another couple of hours til close of business but already, service has been sloppy. I have a table and stool chairs that looks like an extremely washed out version of what was displayed and I'm not a happy customer!
Very good customer service!
I got all the information I needed and was patiently attended to. The store is very spacious, well lit and easy to navigate.
- Vast Interior
Great Service, Value for money!
Went to our local store and picked our products out, then called to make our purchase later in the week. We received fast and friendly service and were offered a further discount even after we had already commited to the price. Very happy!
bought on line response was quick and only took 2 days and on my door step excellent and wrapped up great no breakage
Good, unique furniture! Don't decorate all your home just with Vast though!
We have a few items we bought at Vast and all of them are of great quality and look fantastic and none of them is over the top. The reason why I am giving Vast a 4 starts instead of 5 is because I go to their shops often to see if I find something new and different to incorporate at home, and I have noticed that many of Vast new items have small faults and sometimes all they have is that particular item and they cannot order more so the customer doesn't have much choice. They may offer a discount for the new flawed item but sometimes that is i...nsufficient. I would also like for Vast to bring some European styles, just to make it more fun because their Asian theme dominates and some of us only want a touch of Asian furniture. It would also be great if they had more solid wood choices. Overall, in spite of Vast's limitations we are very happy with all our purchases because we were able to co,bind them with our antique English/ Australian/continental European furniture and some Vast designs were perfect for the artwork we have at home. What we bought at Vast was a fabulous antique Chinese green cabinet which has a glossy finish (all our friends love it, it is truly a beauty, one of a kind!), a gorgeous brass lamp which has an industrial design but it is very unique as we haven't see that particular design anywhere else, a drinks cart (also made of brass, with mirrors as basis which looks stylish but not tacky at all, it was 400 dollars), and a couple of other small things. I have a friend who has all Vast furniture in his modern apartment and I helped him decorate it as he liked Vast's white Mango furniture collection which was available a few years ago, and he couldn't be happier! I personally wouldn't decorate all my home with their products because I like to mix-wisely- different styles and I prefer European designs but people are different! It is your home and your style should make you happy!
Great Quality, Great Products
The purchase was done online. Service was great. It was easy to set up, great size and good quality, solid.
I absolutely adore products from Vast. Their items are beautiful and I love that almost everything has a story behind it! I can’t wait to purchase my own Vast Dining Table!
- Vast Interior
Outstanding in every aspect of service and products
After inquiring about one of Vast's products, I soon came to realise their customer service and attention is far superior to any other online store. Shane, the staff member superstar who helped me went over and above in making sure the item I wanted didn't sell out, holding it for me for over a week. He also went as far as organising specialised delivery to ensure it could be brought up to my first floor apartment.
The Wooden Drawer Chest that I ordered arrived as a solid and very well constructed piece of furniture, made entirely of sustai...nably sourced wood. Vast excel on everything they do, from creating beautiful furniture through to excellent and attentive customer service, while holding an environmentally conscious stance. Well done to them! I'll be back for more.
Friendly & so helpful
Went into the gepps X store & had amazing service from staff member Mel. She helped me look at numerous tv units, all which I loved.. she really understood the style I was looking for. Will be back to purchase
Love everything VAST
I have been a customer of VAST for many years. I really don't shop anywhere else. The Quality of the pieces are exceptional and the staff are always very friendly. My home is a mini VAST.
Timber Dining Table and Chairs
We purchased a beautiful teak dining table and timber chairs with rattan backs a couple of years ago from Vast Interiors at their West End store and have been extremely happy with both the product and service at the time of sale. The timber is very good quality and the detailing of the furniture is excellent. It still looks as new as the day we bought it! The staff were very friendly and helpful when we were making our selection. We would highly recommend using Vast Interior and I regularly visit their stores as I just love their products.
Vast Online happiness
I have been a fan and a Vast interior lover for years especially the one at Springwood where I can sit in their coffee shop and take time perusing all my intended buys around me.
Questions & Answers
I would like you to take my Facebook photo off this review as I didn't really want to use my Facebook account. I only use my Facebook account for my personal friends. Can you please let me know if you can do this?
I was told the Kelly chairs that I had purchased was a bad batch. Seems to me that bad has been going on for several years. How's many of us have got the bad batch???
I bought the lounge suite...it's a great product but the service when I did have a issue was extremely poor. I waited almost 5 months to have it repaired as I apparently lived outside of the zone that they would pick up from. I did tell them when I bought it where I lived and was never told this small detail! I also received no paper work in relation to the warranty etc and when I phoned and asked to be kept in the loop about what they were doing about my issue I was constantly chasing them up. I was trying to be reasonable but in the end I was not polite at all. That said it is now fixed and I'm happy with the result but the after sale service is disgusting!
Yes, unfortunately it seems that the bad batch was an immense batch, as we are not alone in our situation. The Port Macquarie Vast Interior store is still as unhelpful as ever. We dropped 1 of our 8 chairs in for the manager to look at and are still trying to get it back. Our phone calls usually go unreturned and the manager is never available. My husband spoke to the head franchiser who said the Brisbane stores have been offering to replace the chairs with leather chairs for $50 each, but no such offer was made to us. Interestingly, the Coffs Harbour store has new owners, and they won't stock the Kelly chairs because they have had nothing but people returning them since they took over the store.
So not only do we have vinyl chairs that are supposed to be leather, but we only have 7 of them and all they do is drop red particles over the floor, and they look absolutely terrible.
Vast Interior is a disgrace, and they certainly won't be getting any more of our business!
Greg, I would like to tell you that we had some success with Fair Trading but we didn't. All they said was that it was basically our word against the retailer's and that if we wanted to we could lodge a complaint with the Tribunal, which we will do. Our problem is at we both work full time and have a young family and it is hard to find the time and energy to pursue the matter. I guess that is what the retailers rely on!
We bought 4 red leather chairs from Vast in Noosa, in 2010, the leather is peeling off now and when I complained to Vast about this, they said they would reupholster the chairs for me at a reduced rate, which comes down to me paying an additional $80 per chair! If possible I would like to come in contact with the people who wrote about the same thing in Port Macquarie.
Hi, I know this is a bit late -Aug 2013, but taking Vast Kawana to court this Friday over same issue. Seems all their stores do the same
Good luck coming Friday! You are taking a big step, which will hopefully not only help you, but also prevent similar unfair things happen to future customers. Something for Choice or/and Four Corners?
Thank you Petra, The case was again deferred by Vast-second time. Will now be going on 1st May. I did get to explain to the court all the complaints in Product Review and
the Magistrate argued that I could have compiled them myself. If you could possibly send your experience it would be very helpful. firstname.lastname@example.org
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|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Miscellaneous and Outdoor||Bedroom, Dining, Living, Miscellaneous and Outdoor|
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