Vax Pet Pro
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Started off good vacuum aside from the handle coming apart sometimes, had to reattach it couple of times each time I used it. After 10 months the hose fell off the front. Machine felt really hot. I always used the handle to carry it around so don't understand why this happened. Returned for full refund. Show details
I purchased this vacuum through the good guys in late 2024. Returned it 6months later as it stopped working. They gave me a replacement. I have had the same issues. I went ahead to clean the filters and everything falls apart. Its now impossible to clip everything back together!! I read the manual and it doesn't outline where the rubber seals go… Read more
and how to clip it back in place. The moment the attachments clip in place inside the barrel, they fall apart once the barrel is closed! NOTHING ON YOUTUBE on how to resolve! SO I RANG YOUR CUSTOMER SERVICE CENTRE TWICE AND GOT NO HELP! Nice way to take money from people and give them a vacuum that lasts a yr if that!
Further more, the customer service consultant that i spoke to the second time wanted to email me the manual, despite me saying I have the manual. She asked for my email address and I said NO! And I didn't provide my email address to her over the phone. Next thing I see that this consultant emailed me. I replied to her email asking her how did she get my email address? How did she get this information after she asked for it and I didn't provide it to her????
Several faults after 1.5 - 2 years of ownership. Hose broken off where the unit connects and have had to use electrical tape. Nozzle locking pin snapped so head comes off and so cannot use. Changing to other head with rotating brushes but vacuum is so low it doesn't suck anything. Filter door broken off and had to also use tape to keep it on. Terrible vacuum. Show details
Reviews with attachments
Good sucking performance but noisy with a screaming whisle. The extention pipe is 50cm shorter and does reach my ceiling. Difficulty in keeping the stick attached to the handle. I am dissapointed. Show details
Love my Vax Pet Pro Vacuum Cleaner – Great suction picks up all the pet hair really well. Excellent Vacuum & reasonable price too from The Good Guys Store. Highly recomend if you have pets.Thank you Good Guys Team.
The best vac I've ever used – Acquired my vac from betta electrical, easy to set up, great to use, sucks up the dirt and stuff with no issues and so easy to clean out. It's perfect for a small to medium house. Show details
*update* Motor strong, issues with the turbo head – After owning this unit for 3-4 years, it finally kicked the bucket (through no fault of its own). I have appreciated this unit so much we went out and bought the same model (slightly updated). I can confirm my previous rating is accurate and still very happy with it. My only gripe is that the turbo head is difficult to clean, though I have worked… Read more
around this with a 3rd party turbo head. We have owned this vacuum for 3+ years now and it is still going strong. The turbo head has had its issues though with a long haired German Shepherd, this isn't unexpected. I have recently purchased an after market turbo head and the machine is working as new!
Latest follow-ups
I bought this as a backup to my stick vac which has significant limitations. Used on both carpet and wooden floors. Used for picking up pet hair, doing skirting boards, corners and edges where stick vac just can't. I was happy to see a metal shaft… Read more
rather than a plastic one. Suction is excellent and it picks up dust and debris really well. Cord retracts strongly. Plenty of power and the option to turn it down if not required on max. Quite inexpensive for what you get. My only gripe is the small round brush head that I use for skirting boards can turn for different angles but turns too easily and ends up facing away from the work. I might just glue it in place. I would buy the same again.
Follow-up · Just a quick follow up. I noticed for the first time in 20 years, black lines on my white skirting board. It's from the head of the new vac. Never had it before with my Dyson or the stick vac. May be a cheaper plastic or something. I'll have to tape it with electrical tape to avoid further marking. Otherwise no complaints.
Honestly great vacume cleaned my house from top to bottom felt clean afterwards adjustable suction power an amazing array of attachments I'm a cleaner by trade and it cleaned just as good if not better than a dyson it has not only the wattage of… Read more
the vacume but clearly has the air watts aswell its the airways you want not the power wattage great price you would be hard up trying to find a better vacume for 200 thanks vax
Follow-up · Easy as no pet hair gets caught up one button empty not storage issues I put it in my linen cupboard take the wand off heads off hose coiled up with it or stand tve wand up in tbe part at the back the cord is 8 meters reaches almost my entire 2 bedroom house I like thos vacume it's better than a dyson
Positive reviews
Worthwhile purchase for sure – Mine is 7 yrs old and its been used 2-3 times a week on hard and carpet floors belonging to a couple of dogs and cats. Its coming to the end of its days, but I will definatly buy another. Easy to clean/maintain, great suction and a good long hose. Show details
Good Service for 3+ years now – We purchased our Vax Pet Pro Barrel Vacuum VX74 for $199 (+3yrs Concierge $48 – extends warranty to 5 years) from Good Guys Chatswood 2067 on 5.11.20 (3+ years ago), and have been extremely happy with it. That was less than half the price of the Dyson Big Ball Origin vacuum (Good Guys $499) replacement that we considered for our died Dyson DC37C… Read more
vacuum (after 6.5 years). The first thing we noticed was the VX74 picked up a lot of sand from the carpet - which clearly our Dyson had not been picking up. We throttle the VX74 power down to 3/4 of maximum, otherwise it sucks up too much of our old carpet. In 3+ years it may have stopped 2x, due to overheating. It restarted after clearing hair & fluff from the metal filter and allowing to cool. I have noticed negative reviews due to loss of a rubber ring. I do not remember ever seeing this ring, so we must have lost it soon after purchase - and the VX74 works fine without it. It is important to clear the barrel & filters regularly, and put the VX74 back together correctly. Occasionally we wash the cloth filter, but generally we bash it against a fence outside until most dust has blown away.
This review was written 01/2024. It is now 10/2025 and our VX74 is still running well.
Amazing buy – Love this vacuum cleaner so much. Great at getting dog hair off carpet!! Best cleaner I have bought. Fantastic features including long cord, great suction, variable suction settings, easy to clean . The accessories are endless and the vacuum head just glides over the floor. Turbo brush is also great. Great for hard floors and carpet. Never tips over which I love as have had ones that tip over and it’s very annoying. Show details
Negative reviews
Everything is good except the very poor quality heads that are hard to push on short carpet even on one third power, retracted brushes and open vent at top of pipe. Back ache! Show details
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Have a little discretion with warranty decisions – One week out of warranty and stopped working, called Vax and said 'very sorry to hear about that', it is out of warranty so we can't help you. When it is only one week out of warranty this is disappointing and I won't be purchasing again. Show details
No suitable for homes with pets – Absolutely do not purchase this if you are looking for a vacuum that can suck up pet hair. Purchased this to replace our prior Vax vaccuum, which was great. Unfortunately, using this on short pile carpet with a labrador in the house, it is almost impossible to get the carpet fur-free. Works fine on hard surfaces, easy to manoeuver, but do not purchase if you are looking for a pet vacuum. Show details
Recent reviews
Very poor design – Would not recommend. You can only carry it by holding the dust container, & if that is off for cleaning it is almost impossible to carry. Does not store on end like most cleaners & the hoses is very difficult to remove from the machine. Also the hose does not swivel at the cleaner end & gets tangled easily. It is exceptionally difficult to clean &… Read more
clogs up quickly. The turbo head relies solely on the vacuum & is quite ineffective. On a sort pile carpet.
The Worst Vacuum Cleaner Ever – I bought this vacuum with great regret. In my new home, I only have one rug. I have a dog. My 20 year-old Dyson was on its last legs. I thought I would buy the cheapest value one since I had no more need for a heavy duty vacuum for lots of carpeted rooms. 1) The first time I took it out of the box, the barrel detached from the body. I put it back… Read more
on. Each time I carried the vacuum cleaner, the barrel would come away. 2) I brought it back to The Good Guys in Mile End where for 15 mins they shook my vacuum cleaner and the barrel did not come off. It didn’t matter that I showed them that the attachment portion was slightly damaged. I took the vacuum cleaner home. 3) The vacuum cleaner sucked nothing up. I cleared everything out and checked the filters. It worked for the hard floors but on the carpet it was barely doing anything. I had to vacuum the lounge room TWICE. 4) I brought it back to The Good Guys in Mile End SA again. This time they did a ‘test’. Of course the vacuum worked but their carpet sample was thin pile. Not thick. They told me that if nothing is wrong I am unable to return and exchange it for a better vacuum cleaner. 5) I wrote to VAX and made a compliant. The customer service is really bad and not very helpful. They informed me that if I am not happy with the vacuum cleaner, I should return it to The Good Guys and let them know I am not happy with it.
I don’t know if I can handle going back to The Good Guys for the third time and have to return to the worst vacuum cleaner ever.
Buyer beware – Believe the reviews re overheating and shutting off for hours...this is possibly the worst vac I've bought, the Hoover equivalent was much better and if I could find the receipts I'd be utilising it because it's only7 months into a 2 yr warranty..buyer beware it's as bad as reviews say..useless..even on high power it fails to suck properly..companies should be fined for rubbish. Show details
Overheating and stop working – Overheating and stops working. Vacuum just gets heated with few minutes run and stops working. Very bad vacuum and would not recommend anyone to buy this. Manufacturer need to test this item as this is a waste of money. Show details
A really good buy for value of money spent – It does the job, but ensure to clean and empty bin and filters after every round of vacuum. The rear plastic filter cover had to be sticky tapped ( heavy tape) as it could withstand the heat output. The handle is bulky and has sharp unfinished edge underneath that actual cuts the finger. The motor is heavy for the two wheels and does not manoeuvre with ease at all. But definitely better than the too expensive but not great at all Dyson. Show details
Overheats and stops working :( – I've had this vacuum for about a year. It has started overheating and stopping. I try to remove the rear filter as that it was is boiling and it has actually burnt my skin. You can smell burning and then can't use the vacuum for about a week! It's under warranty so I'm taking it back as I'm hoping it's just this machine that has a fault and a… Read more
replacement won't do the same thing. The motorised head clogs up easily and is difficult to clean out. Mine stopped rotating in the last month and has barely been used so that's also disappointing.
You will need to be strong – This vacuum works well BUT .... It is very difficult to get the head off the tube. In fact, I actually can't remove the head in order to attach the nozzle. Big design fault. There is no clip to attach the head, it just pushes on the metal tube so that once it has been used for a while, the head presses on, no doubt combined with dust and cannot… Read more
be removed by pulling or twisting. Even my husband can't remove it. So frustrating. The tube will come off the hose so maybe Vax should supply several tubes. I've rated at 3 because the vacuum works well apart from this.
Find out how Vax Pet Pro compares to other Barrel Vacuum Cleaners
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Not a good one to buy – Bought mine 9 months ago, and found it to be very noisy. Suction is not that great. And heats up very quickly which means it shuts itself off when it gets overheated. Can't even finish my vacuuming in one go. It is a waste of money to buy this Vax Pet Pro !! Show details
Watch out – I purchased a VAX Petpro 4 ltr bagless vac from Good Guys Tamworth NSW (Who I could not say enough good word about) The first one lasted 3 usages and failed. I returned it and had it replaced. The second one withstood 1 hour of usage and failed again. When I returned the original purchase there was one that had been returned for that same reason.… Read more
I rang good guys and they offered to replace the last one with a different brand as I refused to take a change with a 3rd unit. I live in a single bedroom cottage and do not work my cleaner hard by anymeans. I would recommend Goodguys every day but Vax I would run a mile from. Great suction but the machine sucks
Very disappointing ! – This is my second vac of this model. My first one lasted 6 months before overheating and stopping dead ! Thought it was just a fluke, so exchanged for same. This one has lasted just short of 3 months and has done the same ! I am diligent about cleaning the vac and making sure filters are clean and tubes unblocked, so ITS NOT ME !! Now I have to… Read more
take it back and am without a vac for who knows how long ?! I dont want this model and make again....but I dont think I have a choice !
Poorly designed product, needs to be tested by manufacturer to make sure it is for purpose – Tried this and very poorly designed ,vey disappointing it blocks up continuously. The unbranded cheap vacs are actually much better. Show details
Lightweight. Easy to use – This vacuum is very lightweight compared to our last vacuum and using the correct head to match the floor makes vacuuming easy. There are a couple of thing I would change. The 2 purple buttons used to switch on and retract the cord would be better in different colours as they are a little hard to read. The hose on ours keeps twisting and the metal… Read more
tubing would be better if it was a little longer at the maximum height. Someone taller than me would be hunched over. All in all a good vacuum for the price
It sucks – Worst ever vacuum cleaner. Sucks alright but not in the way it is meant. Loud and useless. Who designs these - some fool. Hose too long and machine is bulky and awkward. Wish I had never purchased the rubbish. On carpet or tiles - take your pick - both bad Show details
Disappointing – Used only on timber & tile floor. Machine repeatedly clogs up at junction of brush head and shaft with pet hair - refuses to collect anything from floor once this happens. Cleaning then involves using a broom handle to clear the blockage. Extremely annoying for a supposedly superior machine.[ Show details
Has long power cord & hose but too loud & seals on barrel easily slip off if lost you need to buy whole new barrel – Way too loud and seals on barrel fall of easily Show details
Best vacuum I've ever owned – I love this vacuum cleaner! We have a dog who moults and this Vax really makes a quick and efficient job of cleaning up all that dog fur, in both our carpet and tiles. It has many features that I like such as a long power cord so I don't need to use an extension cord, it stays upright, it's super easy to empty the barrel straight into your… Read more
rubbish bin, with no pesky and expensive bags to replace and overall it does a fantastic clean-up in minimal time. I definitely recommend this product.
disappointing – Firstly,can't believe the noise it makes,it's deafening, second time i used it,it started surging up & down then just stopped, was told to leave it a while then try again,it started but soon did the same thing again,too much trouble,went back to my old Sanyo,not as powerful,but works all the time. Show details
Expensive yet poor in the extreme – Negatives: Very poor suction. This is compounded by the design of the head which seems to dissipate the already meagre suction. When you test it with the nozzle, it will adhere to your skin, yet, with the head attached, will not suction up dirt. It is only strong enough to suction up hair from a wooden floor. It will certainly not get dirt or dog… Read more
hair from a carpet. My wife tried to suck up a cockroach and the suction was unable to do it. Our cheap K-Mart Vac took care of the job.
The barrel is very bulky taking up more room than its competitors. The canister removal and re-fitting process is very fiddly. The design is such that it topples on its side very easily, frustrating movement through the house having to pick it up again.
Its one positive is that the electrical lead is quite long.
The net result is that vacuuming takes far longer than it should as you will go over and over an area as you realise that the machine hasn't picked up the dirt. I have owned many vacuums in my life - this is the worst one I have purchased.
Honestly, it's pretty crap. You get what you pay for – Its parts feel cheap, it's really noisy (poor pets), and doesn't really suck that well (the default vacuum head also has to be held at a low angle so that it is flush with the ground, it's a small issue, but kinda annoying, you'll see what I mean if you buy it). A handheld Dyson with lower wattage is considerably more powerful and effective. I guess it'll be useful for vacuuming the car, that's about it. Not really a household vacuum. Show details
So noisy, it's terrible. Also sounded like it was sucking air and vacuumed material kept clogging top of barrel – It vacuumed well. I found the long hose kinked, I think it's too long. Like the length of the cod. Very flimsy plastic, concerned will break easily when open barrel to clean filter. Show details
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